Burger King in Airdrie

One of the worst Burger King s

This place had well above average service and food quality.

Very slow service. Store is busy but only few works in the kitchen. Line up is always long.

I use to love going to this location. Their customer service used to be good. But now this is the worst place you can ever go to get lunch/dinner from. Whether you order from doordash/Uber/skip or go their yourself, your bound to get your order wrong and no remorse from the staff. We stopped here to get some lunch. We went through the drivethru, we ordered kids meals. When my husband and I are deciding what to order the staff is NOT allowing us to order as she rushing us by keep asking anything else we like. I tried to order spicy nuggets that they have on their website and she keeps telling me its not on the menu and rushing out of the line. Note theres no one behind us waiting. We got so frustrated that my husband and I didnt bother to order anything for ourselves and just went to pay for other kids meal that we ordered. I wont go back to place whenever I can avoid and wouldnt recommend to anyone else.

Excellent food, great staff

Your standard burger king. Staff was friendly. The iced tea machine was not cold, warm iced tea.

Very rude people working. So much delay for so called fast food and instead of being apologetic, they become rude. Very Very poor customer service.

This is the worst customer service I have ever had at a Burger King Rest. The lady taking my order is so rude. I will not recommend going to this restaurant. I would have not given even 1 star for such a bad experience and very poor customer service.

whos crank ahh feet stepped in the lettuce

Food was served quickly and was exactly what we expected. Price was fair and the staff were efficient and friendly. Im surprised the restaurant wasnt busier.

I would have given 0star if that was an option. Such rude customer service; lady taking my order was really really rude even though i was polite to her especially considering her age. Never recommend coming here and wasting your precious time and money because of such staff who cant welcome your business to them. Thumbs downnn

Best plant based burger out there!! Yum!

I drove to the king burger in AIRdrie AB at 9.30pm with four hungry people after working all day and it was closed. The website says closes at 10p.m and the restaurant and rive thru was closed. I phoned and the guy answered and said they are close. why?? This is a lie to was advertised what a fault of respect.

Best fast food Ive had in years. Actually made fresh when I ordered it. Highly recommend.

Got upcharged for onions but they didnt add em

Waited 20 minutes in the drive thru to get my order. When I got home the order was missing food and was wrong. Waste of time and money

Always bad service

Foods always hot always fresh fast no mistakes

Good

Worst service i ever seen i also work in restaurant from last 3 years online they haven t updated the business hours and then they said they close at 9 but i was there around 8:57 they should have take my order its rule that if customer come at 8:59 they have to take order idk what to say at least update your business hours online Thank you

Please report this location on the Burger King website if you ve gotten spoiled or expired food. It is super easy and fast. Ordered 4 whoppers and one jalepeno chicken fries snack box, but only received 3 of the whoppers and one was missing the bacon I paid extra for. The worst thing was the fries tasted like old stale oil! Disgusting! Plus everything was soggy in the snack box (onion rings, chicken fries and fries). Can t seal steaming crispy items in a box then expect them to stay crispy lol. How does Burger King not know this lol?

Very very poor serious always delay the food they don t know how to deal with customers manger woman dealing with customers very rude

Ok, I have been to many burger kings across Canada, but this location has problems. The order is usually wrong. Order a whopper with no pickles or onions, and of course, they put them on the burger. Add cheese, often no cheese. If you dont check your food before you leave, by the time you get home and figure out its not your order or something is missing. If you call the site, you can only leave a voice mail. If someone does answer, they tell you someone will call back, and they dont. This is not the worst part. Last week, we bought several whoppers on Whopper Wednesday with fries and onion rings. First of all, the air is full of smoke, and it smells like old oil as if it had not been cleaned. The fries tasted like they were coated in an expired oily flavor. It took 15 minutes not just for me for my food but for every skip or door dash pickup person. The drive-through gets priority but not the people at the counter. Now I do have to say the people are nice and friendly. They are trying to get the orders together but either under staffed or just not paying attention to the order boards. When I say they get the order wrong, its almost every time. At least the store is clean on our side of the country ter but we just could not stand the small stale oil in the air. Im not sure, but it seems like maybe the oil is not fresh? Or the vents and the cooking area need a really good cleaning. I wish I could expect the order to be correct, but I cant, and Im not the only person to report this. This store could be better but I think maybe a new manager or someone looking after a good maintenance to the store might bring us back. Ill tell you this, you walk into 5 guys, and it does not have any of the problems, and it doesnt smell. If they can do it, so can you. Please think of your customers. I am a Google guide, and I never give a bad review. In this case, I had to say something as its getting worse.

Went to this location 8:40pm, sign said they will be closing at 9pm. When I told them its 20mins to 9pm, I was told they are closed for cleaning. Best if they put 8:30pm for closing time if they are going to close so early for cleaning.

Id give this place a 0 if I could. Ill no longer eat Burger King because of this place. Do staff here care about anything other than time to go home? Definitely a poorly managed place. Revamp and get rid of everyone here. This place is a joke.

Place actually closes at 9PM.

Good service and 100% for the food

Very good service!

I ll preface by saying I don t usually eat fast food, especially Burger King. It s been the better part of a decade since I ve last had it and my curiosity got the best of me. Against my better judgement, I decided to order an angry whopper. When I got home and unwrapped everything, there was a rather large hair in my burger. Needless to say, I ll never order another thing from Burger King. Buyer beware.

Ordered here twice, first time I ordered 2 whoppers with only mayo, lettuce and cheese on them, I got everything on these burgers that I didnt want. Ordered a Second time, I also called to make sure they were gonna put mayo in my bag as i requested on the order. (no answer). I ordered 2 origional chicken sandwiches, they did impress me by removing the lettuce as I asked however, that note about my mayo was completely disregarded. I feel like the staff just doesnt care to read the orders correctly to provide good food to their guests, so for this reason I will no longer order from your restaurant.

Very nice people working in this burger king and the food was amazing

Food and Customer service was awful, manger was very unprofessional!! will never be eating here again.

Fast Service and all the food I ordered is correct and all the food taste great

Great service and really nice people!! The Whopper is my go-to choice, and it never disappoints. The burgers here are always made to perfection, and the toppings are fresh and tasty. Plus, their milkshakes are the perfect sweet treat to complete the meal!!

Staff was amazing and super nice. Impressed with how quick they prepared my food through drive thru, always my go to!!

staff was super nice and super quick at the drive thru, i got everything i ordered correctly despite their busyness. 10/10 recommend

I love Burger Kings tasty flame-grilled burgers like the classic Whopper. They never let me down! The flavors are always great, and theyve got something for everyone on the menu. Fast drive through service and an extremely friendly staff to top it off.

They don t do breakfast which is annoying. Not sure why there s no breakfast as you re open at 9 so could easily do breakfast until regular hours.

Worst place to eat and horrible service, they are the reason there is no street dogs in airdrie.

Worst experience and service ever. Waited over 30mins instore to get 2 whoppers and 2 poutines and mozzarella sticks. The burgers arent even wrapped, barely any gravy on poutines and the mozzarella sticks arent cooked. Everything cold and gross. Save your money!!! Food

I ordered just one sandwich it took 20 minute to complete my order. The people was ahead of me And decide to cancel the order to refund the money Very poor service they are more Focus on drive-through not in dining Customer

Front door was closed at 8:00 pm, Waited over 30 minutes in drive thru for Skip delivery pickup

Its the home of the whopper.. Make sure you use the BK app on your phone to get deals on the food. It basically gives you mid 2000s prices on the food.

Not sure how BK has been in business so long. Whopper had an old dry bun, flavorless meat, and was just thrown together.

Ordered the spicy siracha chicken that is supposed to come with bacon, theyre was none on my sandwich. When I brought it back to them I got attitude like it was my fault, no apology or anything.

I had a great experience here today. I had placed a mobile order, and the staff were fast, efficient, and accurate with the order. I was especially thankful to the nice lady at the window, who is very polite and asked me if I needed anything. Thank you for a great experience!

First I had to wait between 7-10 min to to be acknowledged to take my order at the till inside, mean while as I was standing there people working kept looking at me until finally someone said shouldn t we get the counter ? Like yes ! Once I placed my order I had to wait. 15 min for my food only to get home to realize they missed 1 burger from my order ! What a disaster! Yes drive thru is important but don t you think in dining customers are to !! Terrible service !

Slow and unprofessional service. Rude staff.

I prefer BK to McDonalds any day.

The kids were hangry and burger King saved the day. The food was good, kids were happy that means mom is happy so definitely recommend

Looks as though they will close their store whenever they decide... Im here at 910 and the store is closed...? Though it says it closes at 10pm. Really wanted a Whopper guess another fast food thats actually open will get my service.

Flame Broiled as advertised

Everytime I get food from here they mess up my order. Tonight I ordered 5 combos 2 lg fries missing, 1 of the burgers was wrong and they almost missed one of my drinks. They were not even busy. Last time coming to this location. If I could give less starts I would.

9:20pm on a Saturday night and drive through is closed, even though theyre supposed to be open until 10pm. Not the first time this has happened and is incredibly irritating. They need more consistency with their business hours

I like bk but this was just a horrible location for me. 1130 am when i visited cooks were in back cooking with no lights on? Hahaha like seriously? Nowonder my whopper was gross lol. The restaurant seemed uninviting and empty. Lol seemed like a prison cafeteria. No napkins in site because I guess you have to ask for them. Nothing around at all ketchup, salt, nothing. Whopper was not a whopper it didnt even taste like a whopper which I get once and a while in calgary. Just tasted gross and wrong somehow. I would rather go hungry than go to this location again. Sorry massive FAIL here.

the most depressing burger king i have ever been in

Absolutely horrible, they should just shut down.. no point being open when you always say we have no food or shut down at 8pm on Saturday when it says your open till 10.... just shut down and let some other business that actually knows what they are doing take the location. Pure garbage never ever seen a fast food place this bad

You will be warned I ate here 3 days ago. Thats when I got food poisoning. It still hasnt let up. I always liked Burger King. But never again. Honestly, these days, I feel like Im not even surprised anymore with fast food and the work forces employed.

The last 2 times Ive come in here to eat with my girlfriend, weve had to wait at least twenty mins to get our food, even though neither time was a difficult order to get ready. Nobody working seems to care about how long everyone out front has been waiting. They just say wait please and walk away with no hurry or urgency. Dont call yourself a fast food place if nobody knows what fast means. I highly doubt Ill be coming back here.

Good food and the best price in town.

rude workers

A fast food that will definitely make your stomach want for a burger. I love the crews inside they were friendly and approachable. They are wearing their gloves and hairnet for the food safety. Always have those freshly grilled patties and those fresh vegies inside of it. Thank you king. Vegetarian options: The vegies are fresh specially those green ones. Kid-friendliness: They were approachable and they always have their warm welcome whenever customer come.

Love the Wopper! Nice and hot off the grill. Had the Jalapeño Bites, very tasty.

the store is clean and the food is well serve to customers

very good service, they treat everyone right especially older people Kid-friendliness: they are very nice to my child especially to my grandma

This place is the worst place to buy food. There is one lady not sure if she is supervisor, but she is very rude. She needs to learn how to be polite and have customer service skills before serving food to clients. She is also rude to the staffs. They are very slow and their orders take too long to prepare. Sometimes you wait for half an hour for a drink.

worst staff, rude staff. You guys were packing someone s order for delivery and you told your employee to stop y

Decided to try my lunch break at BK today. I spent 10 minutes in line behind one other person and finally got to ordering. Just a meal for myself. My order is made 3 times over and just given to the next person with the same order in the drive through. This happened 3 times and after 25 minutes I finally got my order with less than five minutes to eat left. What happened to fast food? This was garbage service and I ll never set foot in this location again.

Please hire more people to work on - take in dinners. The waiting time was a lot higher than the 7 minutes the cashier advise it was going to take. We waited patiently for more than 30 minutes to have our food. Customers started to complain, and their way to get food was to going to yell at the personnel to get it done. If you go and see people waiting with long faces, save yourself some time and frustration and go away. Similar places would offer a quicker service and set up real time expectations for the same money.

This place is so fast. Best thing is u don t have to wait for the food.

They always close early before closing time

Staff is friendly and helpful. Food was good for a fast food burger, the flame grill definitely makes a difference. Inexpensive

SLOW! Definitely understaffed. Other than that BK like any other i guess

Great food, I was a bit disappointed when I was told they dont serve breakfast at our Airdrie location when I presented a breakfast coupon.

I do not recommend this place. The staff members do not treat you with respect. When you ask them for items that are on the menu they make this ridiculous response that we don t carry it. When it s written on their menu. Second when we ordered milkshakes we got half a milkshake and got charged full price. Staff members do not own up to their mistakes and the manager does not want to accommodate.

Never looks like the picture so yummy, NOT

I havent been to Burger King in about 15 years. Very pleasantly surprised to discover the burgers are the same size and just as delicious as I remember. Staff on duty were very kind and efficient. I dont visit Airdrie often, but now I have another reason to.

The worst Burger King I have ever been to. They made me wait 30 minutes for one whopper sandwich and when I got the sandwich it was all burned

Good experience

Worst Burger King I have ever eaten at. They would not allow us to eat in the restaurant even though they were 1/2 an hour from closing. They had said no dining room available because they were cleaning. No one was out front cleaning at all and there was no reason that they could not have allowed us to eat in the restaurant when it was +30 degrees out. Go to McDonalds instead folks

Burgers are good most of the time but its annoying to go through the drive through and still have to enter into the store for missing items.

The fries are soft, a weird texture, the Whopper I had was good, service was fast, restaurant was VERY clean, even the washroom.

Staff is really rude, very poor service and always make you wait for forever. Really disappointing!!

Love this location but it takes a very long time to get your meal I think they need to hire more staff Food

Entered the facility at 8:45pm stood waiting to order for 5min then we were told we close in 10min as if we were an inconvenience. If you do your cleaning and shut down task before the place is closed change your hours to reflex your service times. The hours posted are open until 10pm. Very disappointed in the service and the way we were addressed.

Its a Burger King... They didnt mess up my order and they were fast.

The place was clean, the staff was friendly. The jalapeño burger was very good. Fries were hot hot hot and delicious.

I asked for no ketchup, which I got but there was no mustard on it either ...why?

Best fish burgers you can ever eat

Found hair in my meal and they wont replace them

Waited over an hour for my order in store Oct 13/23. The slowest fast food of all time. Food : 4/5

Clean washrooms

The lady of the restaurant doesn t know what the customer see is and she yelled at us while we are making our order for our kids. She should not be working in here . Parking: Airdrie

Pathetic evening shift manager. She is on some of power trip. Very rude and not aware of basic customer service ethics. Never going back to this store.

Ordered through Skip, our fault I guess. Missing most of our order, food was cold when we got it. Seems like ordering throught skip anywhere in Airdrie is a gamble. Anyways, if you take out, either avoid Burger King, or do a pick up order

Love this place!

Good fish burgers

Its burger king. You get what you get.

there is no option for 0 star..extremely late service..Please guys try to be fast

Ripped us off $45 !!! We gave them a $45 gift card, the teller swiped the card twice then said it only had $1.82 on it....our order total was $43.18 add those two amounts together and you get $45! We explained to her that she must have already charged the order to it as the card was full She refused to believe us, their manager Mark came over and we explained, what are the chances of our card having only $1.82 on it after you just tried to put $43.18 on it...it clearly went through. He was rude and accused us of not wanting to pay for our food and told us to leave. In our anger we left, only to go back for the reciepts and card so we could have some form of proof....they had took it upon themselves to charge the remaining $1.82 to a fake order of 2 gravies. So not only did they steal our order amount of $43.18 but they then deliberately stole the remaining $1.82. Absolutely disgusting customer service, will never go back.

If I could give negative stars, I would. Evening manager Mark literally stole my money then told me to get out of his drive through! He should lose his job! Absolutely horrific! Dont go here unless you dont mind having your money stolen! I called after this incident and left a voice mail for the owner, well see if they correct this. Either way Ill never be back. Period!

Their food is always fresh and I love how they prepare it and the proportion of every ingredients on the burger their nuggets are always fresh and i love their snack box so much

One of the best Burger King I ve ever been to the place was clean and the staff are friendly and understanding even though my orders were too complicated they answered all my questions even though they were very busy

Most of the outside lights were not working, so I wasnt sure if the place was even open. Inside was smoky and greasy, smelling like something burned or exhaust fans not operating properly. The food was good although our burgers were not what we ordered. Food

Have gone here a lot over the years.. but this last year leaves a lot to be desired. Just witnessed a woman return an wrongfully prepared burger only to have the server at the front repack the burger and put it back in circulation. She had to be told by numerous customers she cant do that once a customer touches it.. she still took some convincing to get rid of it. Yikes! I wonder how many burgers have gone back for other customers to have to eat. Also last two times we have been here it has been freezing in the restaurant.. like you have to wear a parka and your food gets cold fast. It is like they dont want to spend extra money to heat the place and keep customers comfortable.

Food was heated in microwave. Long wait in drive through

Don t go here. This is the second time they ve messed up my order. Smh.

Im pretty sure dog food tastes better than this. So gross.

The garlic whopper thing was disgusting

Ive been here a few times, decent place

The service in this location was really excellent. I went to drive thru to grab my lunch. The order taker was so patient while waiting for me to order, she was nice and friendly. She didn t bother waiting for me to order because I was still choosing. All I can say is that service was excellent, and I will be back again in this location.

Original Chinken sandwich is always fresh & the older lady (Esther) that works the drive thru window shes soo Amazing, friendly, nice & very hard working senior, love seeing her always!!

Came here to order a drink as a skip the dishes driver while on shift. Got to the window and gave my order number. Got the order, put it in my bag and asked if i could order large cherry coke. I love the taste. Was willing to pay. And they told me they dont serve skip drivers while on shift. Their food is mediocre. The cherry coke was their only saving grace and after that disregard today. Ill never order anything here again.

Great food with good service

Went here to get food and was told that it was going to be 8 minutes for food. We were ok with that but when the 20 minute mark came, I got impatient and went inside only to find out they didnt even have my food ready at all. So disappointed in this location. Slowest service I have ever received from a fast food place. Not only that, but I talked to the manager on how it took so long and she just turned around and walked away. If I were an owner at this restaurant, I would get new staff but that is up to them. Unless things change, I wont come back here.

burgers were okay but sadly when I asked for fresh fries they did not do it they were cold :( other then that food and drink was good

Open until 8, doors are locked at 6:30pm? What?

The staff is super friendly. The food is as good as fast food gets. Only burger king location I will go to even if they sometimes dont get my order right

I always like eating at Burger King but this is a message from before Valentine s Day of 2022 and I waste gas coming here just for them to cover the drive through and fully close and I even check the website before going and it says Open yeah total Lies. I will fix my review once this issue is solved.. Thank you.

Worst take-out restaurant experience ever. I placed an order online. I arrive at the restaurant and tell them I am hear to pick up my online order. They say they have no online orders. I show them my receipt both on the app and on my email. They once again say they have no online orders. Yes you do. My receipt is right hear. They stare at me and shrug their shoulders. I go home and check my bank account and of course they have still charge my for the order that they refused the give my. I will never ever ese this restaurant of its app again. Pathetic non existent costumer service. I only wish Google allowed zero star reviews.

Thank you for closing 15 mins early

Depends on what time of day you go

I ordered from BK app with pickup in 20 min and when I arrived to pickup order i had a big surprise to find out my order was not ready and i had to wait another 20 min. In this time everyone who order while i was there, they get served ahead of me. Dont know if app is not working properly or sevice is not up to standards, for me is the last time to order at this location.

I noticed this BK had bad reviews, but really wanted to try the impossible whopper. After my experience I definitely would rather travel 15 minutes to a Calgary location. Rushed through ordering, extra toppings not included, fries tasted freezer burnt & not cooked long enough, soft drink was 99% water & items missing from my order after waiting at 9pm with nobody there. Listen to the reviews and skip this place lol.

Nuggets went from 10 to 8. Society has reached a new low.

Friendly staff just long wait times

Everything was good except no straw in the bag

Me and a friend stopped for a burger.. A WHOPPER and it was amazing.so good

That s your whopper without any sauce and onion. Drive through was terribly slow. Never buying Burger King again.

The Impossible Whopper was fabulous! It had a char grilled flavor and was quite a treat for my partner and I, who are trying to go vegetarian.

Ester is pretty good at her job and a really hard worker. Thanks for the great Service Ester :D

Very yum

The service was a bit slower not sure if it was because of training or what. However the food quality was great. For a fast food restaurant the burger was amazing and didnt taste like fast food at all.

Always great and fast service. Always delicious too

Fast service, polite staff, and great food.

Horrible soggy onion rings, poorly made burgers,always made disgusting the last 2 years, new management bad fail! Got the wrong order in drive thru, no compensation at all!! TAKE PRIDE AND CARE making food

The crispy chicken bacon and cheese wow best ever

The staff worked hard to prepare our food, which I rated 3 just because Im not really a BK guy, but I knew what I was getting into when my son said he wanted to try a Whopper... very friendly service and fast even though a couple items required to be prepared fresh :) only complaint would be the crusty pin pad at the drive thru, it could use a deep clean, it didnt work properly due to the grime. Kinda gross when my hands go from that straight to my whopper.

The drive through took a while, but I got a burger king crown so

Very accommodating and friendly staff. I will surely back to this store not only because of their delicious foods but also because of their happy environment. Keep it up!!

This location is a complete joke and has gone downhill. The kids taking your order joke and laugh on the drive through speaker. Something is ALWAYS forgotten and they are not customer service oriented at all. Needs new management ASAP

This BK is new and updated, and their burgers were deliciously cooked! When they subd onion rings, they gave me like 150% full cardboard cup (they were overflowing), instead of the usual 3/4-full cup.

Hot and fresh, tasted pretty good

Home made Stake Dinner at Cheryls Kitchen! So delicious that I recommend you to make sure you visit in Airdrie!

Extremely rude cashier named Leah made the experience very unpleasant for me and my family. Ordered and she was upset at something, which I dont even understand at what. Dad started coughing later and she said Whoevers dying stop it. I dont understand why she was being rude or why she said what she did but we dont live in airdrie so cant bother less about this experience. Skip this place lol L burger king

Good food and best of all, all the staff had gloves on!! unlike all of the McDonalds employees dont wear any and touch all the surfaces you can imagine

Food wasnt great.

Doors close at 9pm; drive thru is open until 10pm, but it is the slowest drive thru youll ever sit in. Ive been here for 30 minutes already. Food is ok though.

I ordered in Drive-thru, they move very fast. The staffs were very polite and friendly. And my food was fresh and it came out quick. I will be visiting this store again. Thank you King.

I super love 4 cheese

Had 4 cars in front of me in drive-thru and it took 27min and there was no one inside at around 6:30pm

Wasn t very impressed with my visit tonight, I ordered food and waited 13 minutes for my mozzarella sticks I ordered at the start of my order, I asked for my money back and got completely ignored. Definitely wasn t very impressed with the staff working.

Drop by to pick up some lunch and it s extremely clean inside! Workers also wear gloves which is always nice to see! Both sandwiches and fries were good !

The drive-through was a disaster. I ordered burgers and stated TWICE that number one should have only lettuce and NO SAUCE, and I was told that if you order only lettuce, it comes without sauce. Back home, all burgers came with sauce!!!

Terrible service, very unorganized! Orders take way to long. Poor management

Asked for the Pesto chicken club, she said the pesto chicken king? I said I guess if that s what it s called. In the end I got a hamburger slathered in mustard, no time to go back and get my correct order

Always get good service when coming here .

Staff are unpleasant and rude. Asked for some straws for drinks and the girl said no and that she had already given me two ..Then, they have paper crowns for kids in a display case but when asked they never have any. Maybe take them out of the display case so it s not the first thing a kid sees when they walk in After several bad experiences here we won t be back.

Drive-thru was very slow despite being the only car in the line and we ended up having to go inside to get an item that was forgotten.

Wife and I got food poisoning here.

The food was quick and hot... But sadly was not all there. They forgot the original chicken sandwich and I made the mistake of not looking before I got home. I have been there multiple times since with no other errors.

Ripped off through drivethru. Ordered 10 piece dill pickle nugget meal and got 8 piece. Was charged for 10 piece. Restaurant was not even busy.