Dairy Queen Grill & Chill in Airdrie

I ordered on the app and they sent me home with less than half my order. I had to go back and get the rest. Very disappointing and very inconvenient. I don t recommend this location to anyone.

The server was a man idk his name but he was young and we had to scream and he got our orders wrong

The fries and ketchup tasted off, but the burgers were great and good customer service via drive-through.

Whenever I order blizzards from this Dairy Queen, my order gets messed up, and they are never available to make it right. It s frustrating when you pay for extras, and they are not added to the blizzards.

Burg was life changing

The food is tasty but the portions all of a sudden got way smaller.

Meal was fairly nasty. But I could have had fresh raw onions to hide bitter flavours for someone who enjoys onions. My wife does not. She also informs me that you have to pay extra for onions, lettuce, etc. I ordered a mushroom burger in the first order. It was tasty but very messy to eat and way too small. Because I was still a bit hungry from small first order, I had to order a second order, which was still small but more beef. Brought bill high enough for me to realize I would have been better off to go to the large restaurant down the street and pay less for the two of us and be more satisfied with better quantity, flavour, for same cost Fries were horrible cooked in old oil, making them taste bitter, the onion rings are fried in old oil, and way over fried. Milkshake was tasty, but exactly what it is called milk cool but runny. When you are finished with your meal, you have to walk through the restaurant to place your trash and then walk through the restaurant again to leave.

Service was good. Staff were friendly. Food was good. They were tolerant with the grand kids. Kid-friendliness: Very tolerant with rambunctious kids Wheelchair accessibility: Great

They have an older lady that works here that was incredibly rude to me and my toddler. No consideration for making any effort to accommodate kids. Steer clear of this one, your mouth ey is better spent at McDonalds

The worst service Ive ever had in my life. Ill never go back to this dairy Queen.....ever!!!!! I waited at an empty dairy Queen for a long time to get my order I ended up leaving

Good

Doesnt get better than a blizzard

Good ice cream

Omg! I always have a bad experience at this location, the service is so bad! The employees are so rude. Every-time I go I always have something to complain about but this time they really upset me. I went to buy a cake for my moms birthday I literally didn t know which one to pick, so I kept the door of the freezer opened for like 2 minutes! And this old lady was like hurry up you are ruining the temperature of my freezer like I was literally just making sure there was nothing wrong with the cake that s all. Then I tell her if she can please write happy birthday and she just walked away, please make sure your employees are more professional with their service, I know is a fast food restaurant but always have respect and communication is key for costumer service. This was on 21 of March 2024 at 3:00pm So disrespectful.

We have been big fans of DQ for years. Some time ago, our Airdrie location on Edmonton trail began charging extra for a Cappuccino Skor blizzard, a treat available at every other location as a regular item.

great, the milkshakes are delicious and creamy, the icecream is yummy, and the icecream cakes never give up for my birthday

We stopped in to get a birthday cake for our daughter who lives in Airdrie. The staff were so pleasant and the experience was lovely. Thank you!

They keep there place clean and the wash room up date. Thank you dq staff.

Update: The DQs in Airdrie changed their hours again which is SUPER DISAPPOINTING! Another situation of inconsistent services with DQ. Weird choice to close the drive thru at 9 and the inside at 9:30. I could see this being a change for winter hours but DQ literally extended hours in the fall. Original: Honestly have had so many bad experiences here with blizzards alone that I dont even want to waste my money at this DQ. Going to be trying a new one! Random things in my blizzard that arent what I ordered which means they arent cleaning the mixing wand between blizzards. The icecream cakes are more expensive and smaller than ever. I miss when fast food places like DQ were consistently mid at the very least! Im not asking for the world!

Incredibly slow. Took 20 min to get 1 burger and fry. Understaffed which reflects poorly on the business and its employees

staff were great, happy crew you can see how much their attentiveness . Food

Poor customer service. Wait in drive thru for 23 minutes. Got my order wrong and rude about it when telling them it was wrong. Don t recommended at all!

Our family uses this Dairy Queen often. I feel like the staff here are some of the best for a fast food establishment. They are kind, hard working and usually busy when we drop in. I like that the food is always fresh and good quality. Weve had some small issues with our orders time to time but they are quick and happy to fix it right away. Thank you for always an excellent experience!

Reasonable

Great

They used to have awesome chicken fingers.. got some today.. they came cold dry and flavorless... Wont go back..

Yummy ice cream. Crispy fries. Decent fast food burgers. Try the pretzel blizzard. Yum! Sweet and salty!

DQ. Try the caramel cheesecake blizzard

Usually this DQ is very welcoming and friendly however today I feel like I should apologize because we interrupted the drive through crews conversation and they didnt even acknowledge our existence with a hello or anything just kept on talking to her coworker. In addition, items were handed to us with her back turned to the window. So, to the crew tonight, sorry for being an inconvenience. TLDR: The person at the window was colder than the ice cream, but the ice cream was good.

Purchased a brownie cuppfection and it was disgusting not like the hot fudge brownie they discontinued thos was a cold hard brownie not even warmed up appalled will try other ice cream. Parlors very disappointed.

A tiny little DQ in the heart of Airdrie. Waited about 15 mins for chicken strips but I wasn t in a hurry. Staff was nice and the place is very clean. I d recommend going for a quick ice cream and find somewhere else for a hot lunch if you re in a rush. Great spot!

The staff are very nice. Parking: Parking good Food : 5/5 |

Picked up shake with paper straw. That was impossible to drink. It was impossible. It It is understandable to save environment. Use paper draws for pops and thinner drinks, but not for shakes. Wastedthe drink after small paper pipe collapsed. Food : 1/5

I have never felt more disrespected and talked down on at a fast-food restaurant than today at this location. First and last visit for my family here.

Great food and service, although the interior looks like it needs a shine. One thing that concerns me is that when you do take out on their ice cream cones, their carryout trays do not allow you to put your cones on the seat beside you! Thus, you must carry the cones in one hand (on a paper thin cardboard tray), then drive, and signal with the other hand. I mean, you could go on CGT (AGT) and do a show and get the golden buzzer!

DQ on the east side of Airdrie, is much better in every way.

Went through the drive thru and when I got home my order was all wrong and missing my buster bar. Also the chicken strips were so dry and hard my 95 ur old mother couldn t eat them. I phoned and all they said was sorry for your bad experience free buster bar when I come in next time. Also I wanted a single patty cheeses burger but got a double.

Who doesnt love DQ. Great burgers and treats. Amazingly good putine for a fast food chain. Food : 5/5

The Cheese Burgers never let me down!

Building is a little old but the staff was very nice and fast and the tables are all clean

The customer service at this establishment was outrageous and uncalled for! A few of my friends and me decided that on our lunch break, wed treat ourselves to a little DQ delicacy. As we entered we were IMMEDIATELY pestered by one of the older employees. We we verbally kicked out cause one of my companions wasnt so very hungry and so be it, did not order. (* my friend never took out any outside food and was sitting blissfully minding his business). After, we decided, it was no big deal and we would therefore return back to our previous location. The disrespect, lack of patience and disregard left me and my fellow companions DUMBFOUNDED! I get that there is a heavily populated schools nearby, but theres no reason to act in such a manner just cause me and my fellow friends were younger. At no such time did we act disrespectful to the employees nor establishment. If I could id give this place ZERO STARS for customer service! food was gas though. If you are looking for a better DQ in Airdrie, go to Kingsview marketplace area. Theyll give you the respect you deserve. KINGS HEIGHTS FOR LYFE!

Love this place.

Mmmm what is not good about ice cream?!?

Always great!

Quick service, great staff

Great service. Very fast. Good food. I will visit again

We went through the drive thru for 5 blizzards and we received them but they didnt have enouph toppings. When we received the first one we sent it back for more toppings. And they returned it with barely a sprinkle more. They had so little toppings they were hard to identify the flavours, they were all icecream. So after we went back in to see if they could do anything about this issue and we were told that it was like this because it was well blended. And that she had put the correct ratio of toppings to icecream and therfore is was well made. And she refuses to remake them. Horrible experience,next time i will just drive to Market place. They make amazing blizzards there!

Staff is always friendly and food is always fresh.

This place always seems to have something wrong with it. Some stories to share: - Being given a large sundae that came about a cm above the rim of the bottom cup. Apparently they dont swirl up their sundaes. - Being told today, that they arent able to even scan the barcodes from their own Dairy Queen app, so I redeemed a coupon for absolutely nothing. Do not go here, go to one of the other ones in Airdrie.

They serve a banana split here. So thats an easy 5 star review. Its not even fair to other restaurants.

Dairy Queen has been my favorite fast food restaurant since I was a kid so for 33yrs and it will always be. Where else can you get 2 grilled burgers for $5 because you cant even make them at home that cheap.

Can t go wrong with a great blizzard!

How they can manage to mess up a 2 ingredient order just baffles me. Asked for a skor and reeses blizzard but got only Oreo and paid 14$ for 2 smalls. Wont be returning.

Had a mushroom burger. Very good.

The flame thrower burger was the best fast food burger Ive ever had and of course their ice cream is always great.

Woukd give zero stars but cant....Worst drive through ever....repeated my order 5 different times tried to explain what the $9 meal deal was to the worker, switched people on the microphone then they put it as a kids meal, fixed it, then repeated back to us the order and messed up on over half of it....they just dont listen, they talk over you without listening fully to what you are saying and it was extremely frustrating. The worst experience in drive through ever....will never go to the one on edmonton trail ever again....

Drive Thru, gave me the wrong order, appears they charged me way too much, and I waited like 10 minutes, and I was the only one there.

Ordered the Chicken Steip Basket @ about 7 PM and got it in about 10 Min... wow Not at all, it was old and must have been made much earlier. Absolutely Horrible, could not did not finish it. If thats what they thought was good to deliver to a customer?!?!? Disgusting !

My brain couldnt compute and pick a blizzard flavor cashier was soo helpful and patient and WOW WOW the most delicious! Cherry cheesecake with fudge, Yummmmmmy! Wish I got her name but as I said brain malfunction hehe. Store and washroom clean, ample parking.

Friendly staff, quick service.

Fire this old had, she tried to kick us out for sitting down at a table

Ice cream is always good. Got a medium chocolate dipped cone and looks like a small unfortunately. Would still get it as its one of my favorites. Thinking this could be a one off as when the person gave it to me looked at it and giggled.

The customer service here is ridiculous. Unless ur not ordering as soon as u walk in the door, u will get kicked out for not ordering. They are very rude to the kid customers, Yelling at them across the room. kicking kids out for not buying food as they are just trying to sit down. The workers here are very snarky and rude, even when u are respectful and paying. Overall the way they treat their customers is repulsive and I would not recommend dining in.

Going to this diner was a big mistake on my behalf I was ordering food with two of my friends from school and we sat down with one of are friends who did not have money we were in group sharing the table we were being respectful and not making to much noise and we do respect the diners and the people working there as well as eating but one of the older employees came to us and started being really disrespectful and telling the one person at my table to leave because he had his own lunch out we were all paying customers and they were insisting on kicking us out because 1 of the 4 of us didn t pay for food they had given us huge disrespect and major attitude I don t believe I ll be dining here again and I hope for the younger generation if they treat you like this please come forward and say something because age discrimination should not be tolerated Kid-friendliness: The age discrimination is a huge part of this industry im sad to say that I don t think I ll be having lunch at this location ever again it s insane how they treat paying customers because of their age once they see a backpack they instantly assume there up to no good I ve whitenesses them kicking out people as soon as they walk in even if they have money the employees were very snarky and gave major attitude to the young people, even after being respectful many of the teens who were paying were being treated with disrespect and it s honeslty sad to see the older generations treat the younger ones with this kind of disrespect

Price was good, food was great! Atmosphere is a hit or miss

Great counter service by the staff. Lydia (?) was awesome as she helped to explain why the franchise doesnt allow the use of the DQ app to collect or redeem points. Not a 5 star for this reason... Why wouldnt a DQ on Hwy 2 accomodate travellers that are used to using their apps for preordering, rewards or deals?? Lame.

My wife says this location has the best blizzards in Airdrie. Only location I am to go to to pick one up for her.

Generally good fast food. Under staffed but friendly

Very friendly

Apparently their triple burgers only have two patties! And a serving of onion rings only has 10 pieces...

Great customer service

Come on it s Dairy Queen! I shouldn t have to say anymore!

Exceptional service and good value for money.

Wasnt the best experience I have ever had at DQ, I definitely suggest going to a different location. Burger was burnt and just a whole bunch of other things not made to my expectation. I love DQ but dislike this location.

It is up to the DQ standard, fast service, good pricin

Always friendly and quick service. Had the banana split and it was delicious!

So good! Great service!

Went to get a treat the other day. They were incredibly slow getting each car their order. When we finally made it to the window the lady was not friendly. Also this location is unable to scan your account for points...ridiculous in this daya and age. Super disappointed. They have lost my business unfortunately.

Tried the new chicken dish and chicken was ice cold

Can be slow.

Went to get a DQ cake for Fathers day on Saturday. Store was very quiet and we were the only customers. They had lots of their standard vanilla/chocolate ice cream cakes. Disappointed as they only pre make 3 flavors of specialty fluurry cakes, none of which my husband would like. CC cookie dough, another chocolate type, and one other. A very helpful employee came to see if she could assist us. When asked, the employee said they only make these three for the cooler all others need to be pre ordered. Owners decision. Ended up getting him their ice cream pizza instead. Very disappointed as we get the cakes throughout the year for different occasions and have always been able to get the one we want without pre ordering in other places weve lived. I tried phoning the other two stores nearby but neither answered their phones. Very disappointing for family but I did only spend $15 instead of over $30 for a cake so it was fine.

Love DQ but I only have one comment to make. My fav blizzard is choco cherry love and it has been taken off the menu. Since it was taken off you could still order it as they had the ingredients. Recently I was told at 2 locations that they now have to charge an extra $3 to make this blizzard. I will no longer order my FAV blizzard.

Always good food from DQ.

Worst experience at dq ever the manager was do rude and Ive never been so offended at a restaurant establishment. Never going here again

Bad quality over priced smoothie. and food as well

Awesome ice-cream and happy staff makes for a great experience

The Dairy Queen we normally go to in Calgary gives us lids for every blizzard, this location did not. The girl putting the blizzards into the tray because there was no lid her dirty gloves she was using on the till touched some of the ice cream coming over the top so that is disgusting. One of the blizzards was Reese s peanut butter cups with skor. And they made it skor with peanuts? Even though she confirmed the proper order to us, we will for sure avoid this location in the future. Our usually location also flips every blizzard so thought it was funny they have a sticker saying they flip one only to save time!

Thanks for the incorrect order of a peanut blizzard???

Has good food and I really like their deals when Im low on funds. You can get 2 cheeseburgers for 5 bucks. Cant beat that, and they taste good. Also like the pretzels with the spicy cheese and of course the yummy desserts.

Staff rude. So expensive. Terrible value for your money!

Tried one of the new stack burgers , a #3 and it was delicious

Craving ice cream on a sunday when popn shop is closed. Decided to go for a stawberry caramel sunday and DQ can fit the Bill. The wife got an oreo large blizzard. A couple mins wait and it was all good. Ty

Worst dq I have ever ate at in my life hands down ask for a cheeseburger add flame sauce they say do you want a flamethrower burger I said no I want a single cheeseburger with flame sauce single meaning one patty I get my food and what do I get two patties on one bun two different kinds of cheese no flame thrower sauce on my burger worst and I mean WORST dq I have ever eaten at in my whole life I write this only too warn others of this place DO NOT WASTE YOUR MONEY I would of rather starved than eaten food made by people with such little common sense!

Old standby in the fast food world. Nice to see they keep their grill menu fresh.

I went in to buy an ice cream cake for my sons birthday and couldnt believe how much they went up in price . But it was delicious all the same

Check your order before leaving the drive thru. There is a 3 in 4 chance it s wrong or missing. Avoid driving back.

Worst DQ experience EVER! Ordered double mushroom burger, grilled chicken burger and order of onion rings. Mushroom burger tasted like mustard and was super soggy. Grilled chicken burger looked like it was heated in a microwave. No colourno flavor just rubbery texture. Buns were horrible and rings were greasy and medium rare. Stay away from this one.

It was an amazing experience

Ordered a large strawberry sunday, the person handed me a small. I have stopped here for over 10 years, the large size shrunk to a small? Was told by the manager. Price stayed the same? Is this a covid thing? Sell half as much for the same price? Will see if the DQ by savon pulling the same cheat! Ordered a large at the other DQ in Airdrie, twice the quantity of the Edmonton tr DQ!

Clean. Ready with separated booths for dining in.

Always a solid effort at this location.

Food quality has gone down and the prices went way up.

Always good burgers etc.

Good always

DQ and Blizzard! My favorite combo

I ordered skip the dishes here and I was very impress. They didn t have chocolate milk on menu and my son wanted that instead of regular milk and they provided. Food came fast, hot and tasty. Sealed packaging for safety, all food and drinks !! Had hand written thank you notes. 10/10 best fast food experience.

Great stuff as always.

Always good food and service. Easy to find and access.

Yummy!

Bun had blue mold on bottom of deluxe burger.

Always friendly service

Like soft cream my dogs like the baby cones

Went for icecream comes and pint. Was a super long line and it was fast efficient and accurate service! I love DQ!

Always great service.

Service is always incredibly slow. Food is always hot tho

Very pleasant staff, clean restaurant. Nice

Good times

Most slept on burgers in the biz.

The manager at this location certainly knows how to make customers feel like they somehow deserve less. The staff are generally very helpful and clearly work hard. However, after several visits here, it is my opinion that she micromanages these workers. I understand whats expected of managers in general, but this lady truly makes the experience at this DQ less than pleasant. Kudos to the other staffs for their hard work. I have never witnessed such a system and although I dont know what goes on behind the scenes, she definitely goes above and beyond to do as little as possible to make customers feel valued. Micomanaging the staff is unacceptable in my opinion!

Not open for inside eating which is a downer. Poutine was very good.

Whoevers cooking today great burger

Of course who doesnt love DQ. Went there after a long day doing yard work. Wanted a treat. Blizzards all the way yumm. They have those new steakhouse burgers and they look juicy. They sell hot food like birvwrs chicken fries and more so it doesnt have to just be for ice cream. But if you have a birthday coming up in your home. Cant beat a DQ Icecream cake.

Slow, tough to understand people on intercom when ordering from drive through.

Food safety is especially important during this pandemic and so Im really disappointed to report that my most recent order had raw chicken. Digging a bit more I realized I placed my order very close to closing time - perhaps the staff were in a rush wanting to get home - but this is still not acceptable. Hoping I dont get sick and hoping that readers pay close attention to their food if they choose to eat here. Update: DQ Fan Services reached out and passed service recovery responsibility to Skip the Dishes. Oddly enough they have no part in food preparation. Not a great response given the circumstances. Experienced mild food poisoning. Refund for $14.11 (cost of food item) provided by Skip

Just wrong on all areas besides the nice counter person. He did his job. Due to.Covid the inside seats are closed as are the washrooms. Who closes washrooms? Thats insane. After ordering our food, and standing watching them make our food. I was so disgusted with seeing them microwave the cheese onto our burgers. same gloved hands touched everything back in the kitchen, touching others hands that are touching money and all.other handles. Normally not a huge problem with all the touching of other people and handing back and forth items..If you are protecting the public from a virus and closing down seating and bathrooms, why not be really clean in your see through kitchen. Changing the gloves after every meal made where there is cross over may be a good thought.

Food was good except for the fact there was a large poutine missing and I was home before I noticed and was closed by the time I called

Great staff

Ordered a deluxe burger - unfortunately when we got home we only received a regular cheeseburger. Service was very slow for the cars ahead of us. Perhaps we got their burger order?

Slow as hell service

Food is 50/50 hit or miss. Icecream is always good.

Late night treats for the children. Good value for the dollar.

Nothing like a great icecream

Was there for the dreamsicle cone. Nice and clean friendly people.

If you want a good flame broiled burger this is the best spot versus cooked on a stove top as it is more like what you would make on a bbq at home. This location is always busy so they must be doing something right. The single cheese burger or mushroom burger are the best. Plus all the frozen treats are worth a stop in for.

f you want a good flame broiled burger this is the best spot versus cooked on a stove top as it is more like what you would make on a bbq at home. This location is always busy so they must be doing something right. The single cheese burger or mushroom burger are the best. Plus all the frozen treats are worth a stop in for. I like this location, the staff are always friendly. They are quick and the order is never wrong. The food is your standard DQ food but it is hot and fresh except the ice cream that is cold.