KFC in Airdrie

Once again The chicken tasted like dirty burnt oil never will I go there again

No customer service!

My food was cold and my Ice Tea was warm. The chicken was so greasy, more than before and my fries were stale and had a sweet flavor!!!

Cold chicken feel like they fried 3 hours ago. Asked for fresh chicken and sandwich patty, they still used the cold chicken.

Went for a bucket meal and it was the fastest and best service we have ever had at any KFC. Food was great and not greasy. I really like this location.

It is IFC! Hope you can figure it out

Food was piping hot and really good

Too bad KFC Canada has started halal slaughter within Canada. Im done spending money here for the foreseeable future. It s incredible to see the Colonels business be smeared like this.

Clean and quiet ,service was friendly

I wish i could give zero star. Me and my husband visited today evening . We ordered a zinger burger and they just gave in seconds . Later when i opened on my way the chicken was stale and hard to even chew . Bread was stale as well. The girl at the cash counter had some attitude for her customers. Anyways not coming here again and dont recommend any one else also.

Chicken sizes too small for the price. No good. We pay for the right price but you didnt get what you paid for.Never again.

Nooooo customer service. They throw condiments in bags like it means nothing. Noo chicken breast either...brutal service.

Amazing staff with excellent customer service.

Great experience

Order took way too long to arrive. Driver left it outside the door and didn t knock. Called to ask where the order was and said it was delivered. Must have been outside for 30 min in the rain before anything was said. Very disappointed. Food wasn t even cook all the way. This was supposed to be a fathers day dinner from my kids.

Fastest service Ive ever had from a KFC

Freshest chicken from a kfc ever in Canada , I must say it was amazing .

Some mistakes with the order. The gravy got better not watery like in past. Just a bit more seasoning to the gravy. Parking: small and a few pot houses. street parking as well Kid-friendliness: kids meals Wheelchair accessibility: plenty of room for a wheelchair to move around and tables that wheelchairs can access

Completely unhappy rude and can t tell time 2 minutes turned into 20 minutes. I ll not come back what a joke

Very bad

Man, the attitude of the worker at the counter! This place really should hire workers with some people skills because this lady was all over the place with her tone and manners.

The last two times we visited for take out were extremely disappointing. First of the two, our order included a bucket of all white meat, when we got home after paying extra we found it was just a regular bucket. The last time we went, when I attempted to point this out, the cashier said, ya, ya, ya . Then rolled their eyes. I did reach out to KFC on their website with more details about these visits, and requested that they contact me. After two weeks, no contact. I will never return to this location again. Food quality was good, but order was wrong, service, terrible.

Employee who took my order was talking in a foreign language on her phone the entire time she was taking my order. And as if that wasnt already unprofessional enough she gave my 3 lids for my 4 cups and I had to awkwardly interrupt her heated phone call to ask for the correct amount of lids. Absolute embarrassment for this establishment, I wont be back.

Food taste good, hot and fresh. People in the store are friendly and accommodating. Definitely will gonna go back to this restaurant...keep it up KFC Airdrie..

Staff goes extra miles in giving an excellent service to us... they assist me with my food tray when we Dine-in together with my kids, The food taste good crispy and gravy is delicious.

Chicken was the only thing good, gravy was bland and tasteless, staff continued to push people through like a cattle chute then forget half the order and to top it off they were out of stock on a lot of condiments and cutlery management higher up needs to step in dial today to give them another try since they ve cleaned up the restaurant only to find out the price gouging that s going off there over four dollars for a 591 mL bottle beverage absolutely ridiculous. Staff doesn t have good knowledge of their own menu or how to make a fry in to a poutine .

Like the food and staff, very friendly

UPDATE MARCH 6 2024 Well no change here except they must be losing so much business they have to rip off there customers with half full fries. A large fry the size of a small good job KFC you guys really know how not to run a establishment. GROSS! Order took too long, in the picture you can see a hot wing they were good but beside it is a gross old piece of chicken. Look how dark it is, it was like it was sitting in a bucket of oil for 2 days. Me and my family had one bite each and ended up throwing the whole bucket in the garbage. WARNING don t waste your money!

Very nice place

If you buy 3 pieces of chicken, they will serve leg, wing and thigh. If you dont want thigh they will serve 2 leg and wing. If you want breast it will cost $2 extra. What food company serve food like this. This is bad for people hard earned money.

Parking: Usually lots of parking is available, at least for when i visit. Food

Terrible food overpriced overcooked never will I get food from there

Place is kind of a dump. Chicken was not very good. Parking: Sucks Food : 3/5 |

Completely useless per usual. Again, missing food from our skip the dishes order. They never answer their phone. This is definitely my last time Popeyes, here we come. KFC Airdrie, you suck. Food

I always go there with a deal and there are girls who treat us very nice and always make sure we get the right deal but today it was very disappointing there was a guy who straightaway said NO to us and didn t even suggest an alternate option when asked so basically he didn t care if we just not eat from them at all. Also, he was not happy seeing us at that hour and us being there was an inconvenience for them .. we were so fond of eating kfc but probably this was our very last and disappointing visit.

It was very cold in the restaurant. We ate in the van. Food was good

This KFC is great friendly and chicken is always fresh

Wonderful service,fresh chicken Friendly

How do you run out of white meat and then I have to wait 25 minutes for it to be done. Wth. Terrible service.

Stop selling old chicken very bad Taste

Food was good. Pop was cold.

Plant based sandwich is very good

I got food poisoning here.

Fast service. Food was good. Wheelchair accessibility: Place is wheelchair accessible. Food : 4/5 |

Very friendly staff.

Over all bad comparing to another fast food. Vegetarian options: No lettuce wrap options

Just spend worth of $40 but only got two white meat 1 rib 1 breast! Mostly wings and legs and two thigh. And cold limp fries!.

Ordered Chicken,fries & gravy. Delicious Chicken, fries were hot & gravy was very tasty. Totally going back.

The KFC in Airdrie is always a bit of a hit or miss, but its the only one in town. The staff are nice, but it always looks like a bit of chaos behind the counter. My order was correct, but I always check to make sure, as Ive learned the hard way. I must say I was pleasantly surprised that for the first time ever at this location, when I ordered on the app, the order was ready when I arrived. Typically, they wait for you to arrive, then make the order. Oh, the food was good as always...

I cant bring myself to give any fast food restaurant a 5 star rating - but as far as fast food goes, this place is consistent and has good service, so they get a 4 from me.

They re friendly at this location.

Hot mess of a place! Staff are rude and lazy. But only one in airdrie

Food very greasy. Did not enjoy.

Chicken tasted like cleaning chemicals, soap or something, couldnt eat it, hope it was a one off but I will not be able to give another chance, still have the after taste in my mouth.

My father went in yesterday around 4pm and the power was out this women charged him 15dollars for large fries and small gravey then proceeded to tell him she didnt have change for his 20 dollars .wow to take advantage of elderly kfc never again

Fried chicken seems bland these days. Sorry Colonel no more trans fat deliciousness

Ordered delivery from the store they forgot half the order, called it would be coming shortly and it didn t show up until 45 minutes after the first order. So half the meal was cold. Called them back and said that is not acceptable after saying it would be that quick manager was extremely rude and actually hung up on us.

Food was fresh and hot

We havent had KFC for quite some time and thought wed order 2 buckets of chicken and coleslaw as we had friends over for a light dinner. The coleslaw was pretty good. The chicken though was very disappointing. It did not have the flavor we were expecting as compared to the original KFC spices. Everyone thought the coating had been thinned out a lot and virtually had next to nothing for flavor. The chicken was not allowed to drain off after cooking as we used 16 napkins to soak up the grease when we put the pieces on our plates. The buckets themselves had almost a 1/4 of oil in the bottom. There were a number of pieces that we just ended up throwing out. Definitely will not return again. Parking: Lots of parking as there wasnt very many customers. They must have been disappointed in the past too.

Awesome as always

DO NOT ORDER from this place!!! Absolutely horrible!!!! Dumb people, worst service, dont listen to you and yell at you on the phone!!! They couldnt fathom the fact that they delivered the wrong order to my house. Then they said they only make the food 5 mins before the driver is to arrive to pickup but the order I received was from 40 mins from then!! Disgusted by the service industry!!

Try the popcorn chicken poutine yall!

Used to be better, but the last few times the food was not quite as good.

I ordered a 10 piece bucket, large fries, gravy and coleslaw to be delivered by Skip. Chicken was undercooked,greasy, gravy was bland. I phoned them that tge chicken was undercooked and she said it cant be because they cook it to regulation and no one else complained. The dont have their own driver they cant replace the chicken. DO not order from here discussing food and poor customer service

Best dojo in airdrie

Went at 6pm on Friday night. Waited 30 minutes for a regular amount of food. Watched 5 delivery drivers walk in and instantly have their order ready. I understand that delivery is growing rapidly, but that shouldn t be at the expense of dine in customers. Will not return again, both A & W and McDonalds just nearby would be a much more suitable choice. Highly disappointed

Please avoid, very bad.

Very bad customer service . We ordered for chicken, they said your order will be ready to pick up at 1:30 pm but when we go over there, they start at that time to make the order. Waiting for 30 minutes for pre order pick up.

The lady that was working today is so rude with her disgusting face expressions. Will not be going back there. If you don t like dealing with customers then quite your job.

Said I would never go here again but I thought give it one more try. Nope still not worth it

Gave me the worst diarrhea I ve ever had immediately. Ate good food the next day and got better. Ate some leftovers the next day to test if KFC caused it and it happened again. Likely cross contaminated food. -5 stars. No excuse for making people sick. Shut this place down.

This KFC leaves a lot to be desired. Cold food, zero customer service, even more so if you are dealing with Emelda, zero awareness of customer service. I cant say I will be back to this store.

Was disappointed, got a box meal for me and my SO to share and there was three drumsticks, a thigh, a half filled fry and they missed the popcorn chicken. To add to it, the mens washroom was in disarray, toilet doesnt flush, and the paper towel dispenser didnt work.

We wont be coming back here again. People kept coming in and going with their orders and we were here for almost 1 hour for a very small order.

No one answers the phone. Every time I try calling it rings endlessly or says the person on this is extension isnt available. Which doesnt even make sense. Even when I call the 1800 to be transfer to the Airdrie store its the same thing.

i order at 8:55 online, mind you this kfc is open till 10 and they don t accept my order, they do this every time i order and it s far from closing time as well. it s way to early to get lazy for closing. Worst workers ever.

Every thing over salted

Not sure if it was an off night or if this place has gone downhill. We ate here for dinner tonight and didnt have a single piece of crispy chicken. The corn was very bland (usually its buttered with seasoning and so yummy). The chicken was all soggy and very mediocre. Pretty disappointing. I love kfc and our whole meal was very subpar compared to what Im used to, especially for the price. Hopefully next time is better.

Food was hot and tasted good

Chicken tasted burnt. Second time having poor experience here.

Its KFC.. what could go wrong

Clean, friendly service... Not as good as I remember...

I have been a customer at this location ever and it usually a take out so you are picking it up to take some where to eat it so you expect fo every thing you order to be in there and not every one can return to the store if they dont do there job witch has happened to me I guess I should of checked the order but I am not getting paid to do there job . It was not he cashier mistake it was the people working in the back putting the orders together this is ridiculous and a rip off to customer who just wants a meal. And it is not a cheap meal either just a complete lack of quality and not taking pride in your job. And it wasnt even at a peak time. So I am a very unhappy, disappointed ripped off customer

If there is possibility to give this place lower than this i would love to do , when ever i ordered from this location they fu.... up my order every time. Uncompleted order every time . Never going back to this place again. Actually i can say KFC need to talk to the management of this place . They are throwing KFC reputation down everyday. Stay out from this place. Even they dont have dipping sauce in stock which is comes with order. Another good thing they never let you know about this . Downhil...

Come here a few times a month. The service has definitely gone down hill. Got the Thursday special which is always 10 pieces dark of meat. Got home and half was dark and half was white meat some pieceslooked like they were double coiked and really brown. I called KFC talked to the manager he told me to bring it back and he would replace it. So I did. After getting my new order I got home and the 10 piece Thursday special I got only had 8 pieces.

Typical KFC.

Ordered a few things and the food is absolutely delicious, they were extremely busy today on 2/22/22 but I appreciate how they did, its not very often you can have a nice call to a fast food service and be treated almost like family

Loved Toonie Tuesday

I was quite frustrated with an error on our order after driving home across Airdrie. John, the supervisor on shift went above and beyond in taking care of me. He remade the order and brought it to my house. Mistakes are always going to happen, we re human. But how those mistakes are handled is true customer service. Thank you John and your team.

Worst kfc I ve ever been to, the first time I went there, they messed up my order and gave me attitude when I returned to make them aware of their mistake. Second time I went there, I ordered the new Kentucky scorcher sandwich, and they gave me the kfc famous chicken sandwich, the cashier lied to my face stating it was the correct sandwich. I also did not receive the free milk that the sandwich was to come with. I would highly encourage you to stay away from this place!

Great staff fast service and great food .

@Airdrie Health Inspector - the delivery driver EATS behind the counter and licks his fingers before bagging your food! KFC Corporate come audit this place its tanking your reputation!! This place is a disgrace to Fast food. Whats the point of placing a mobile order ready in 15 minutes if I get there in 25 minutes (10 mins late) and you still havent started making it? Why do I have to wait AN ADDITIONAL 20 minutes?! Chicken is always dry and disappointing, I dont know why I keep giving this restaurant a second chance..

Constantly forget items and typically dirty. If another location was in town theyd go bye bye

Good food

Order online, it s NEVER ON TIME. doesn t matter how much time you give them.

Very very slow service. I went in for a small order and it took them 25 mins for my order. Not to mention there was 9 other people waiting for their food!

Food was good. I picked up and they forgot napkin and utensils fir the salad.

Their chicken is delicious!!!

I decided I wanted kfc this day. We had coupons for a 20 bucket with fries and gravy. I love traditional kfc. But, after this I will never go to this store or maybe any kfc. The store had this smell of burnt oil like it was not changed in a while. The chicken was dark colored and did not takes like the regular 7 herbs and spices but like someone elses recipe or something. I do t know if it was because the oil had not been changed cause they were too busy or just cost cutting. It was disgusting. Its too bad, I liked the flavour of kfc in the past, but this, nope not again. There is more to say but I think this is enough.

Slow service

Ohhh..

The chicken wasnt cooked enough. Paper towels in mens room was empty.

Ordered a 10 piece bucket meal, got 4 legs 3 wings 2 thighs and what might have been a back. Gravy was like glue and fries were horrible. Definitely not what we paid for!! Wont be back. It has gone down hill a lot over the past year. They also wont answer the phone.

Do not recommend! I ordered delivery and my food came late, they definitely gave me old chicken aswell, it was cold, fries & chicken where soggy, and I got food poisoning the day after... so would not recommend [ unless you want to taste your food twice ]

fast and freindly taste was a little off seem to be tge way at kfc sometimes they nail it other times it seems to be missing something

There is no kfc chicken flavour with the coating of the chicken and their gravy is watery with no flavour. THE worst KFC I ve ever been too. Pick up in Calgary

I was very impressed on quality & heat of all my order!! Keep up the great work!!

u like the food at KFC but the people are so unprofessional,rude even. Went back and they had no white meat cooked I was told 15 minutes but you know it s like 30. I ll I want was two pieces of chicken this place sucks.

Ordered for delivery 1.5 hours later no food!!! Called many times to get an answer and they say they thought it was pickup! It says delivery on the order confirmation and you would think after waiting for pickup for an hour you would call and confirm especially with known system issues

Ordered from this location for what is likely the last time today. Total screw up on our order. Combos missing all sauces and drinks, spoke to the restaurant and may as well of been talking to a brick wall. No ability to understand basic communication, spelt out order numbers and no ability to comprehend what was being said. Truly disappointing as this used to be a great location. Do not recommend this place to anyone.

I have experienced many of the things that others are complaining about. I have been given a back, which would have normally been tossed in the trash, and been told there is no white meat available, and one time the grease had not been changed and the chicken was awful. I have used coupons and bought the Thursday special. Perhaps the franchise owner loses money on coupons and promos. I dont know. But I will not be going back. I am actually glad this happened because it prompted me to go to Mary Browns which I had never tried before. Their chicken is so much better and the pieces are considerably bigger. An added bonus is that the company got its start in Canada.

DO NOT EAT HERE !! Absolutely horrible Chicken was not cooked and all of us got food poisoning. The staff where terrible very rude people that can t do there jobs correctly! This place need to be shut down!

Worst KFC in Calgary...the order and what we collect is different...even the chicken tastes bad. Tastes old...KFC is getting bad

Not the best kfc and not the worst.

Horrible service, ordered online for the convenience came 15 minutes late

Chicken and gravy was very bland (and thats being nice), but the fries were good.

Id like to take the time to recognize 3 great associates. 1 being the manager Joenith, Dhenieze who was in the kitchen as well as cashier Kaj! Great experience! These ladies offered me fresh hot chicken if I waited a few minutes, helped me decide on which family pack would be best, and had amazing customer service! If the owners see this please give these associates a big recognition for me and know they are doing a great job! Ill be back and will be letting everyone know what a great location Ive found who cares about serving hot fresh food with a pleasant attitude :) great job ladies and gentlemen

Disappointing, I ordered a chicken sandwich and got a spicy one. Not a big deal in that but the one star comes in for the bone in the sandwich

Waited 45 mins .....

Pleasant staff and speedy delivery food was ready in mins after ordering, which would tell me its not so fresh but sure was tasty Parking: Parking sucks here so be patient.

Delicious hot wings and gravy

Food was great but got the order wrong.

This place is hands down the worst place to order delivery from I give 1 star because I can t give 0 over an hour late from the time it said it would be here and whatever you do don t call the store it s a waste of your time They will not answer the phone I tried calling a dozen times and no answer this store is the worst in Canada !

Very friendly lady working the till and she pointed out a deal that was going on and saved us some money. Chicken was well cooked and fast Parking: Parking is very tight and only one way in and out.

Always liked the taste of KFC but the prices have really increased which in turn will keep me away. 6 pcs of chicken, fries and gravy for 35 bucks, thats over board prices.

Tasteless.Last time had to wait for 25 minutes for white meat.Got home and it was all dark meat.Salads also tasted sour.Decided to give them one more try to no avail.Never again

Chicken was dried out

Melds thank you so much for your great service today! You made my wait much easier!

Came here they closed the doors early 15 mins early when we knocked on the door the chick rolled her eyes and ignored us until I kept knocking the manger came then they opened the door and refused to serve us anything other than the old sandwiches they were going to throw away very upset with the way this was handled if you don t close until a certain time you can t just close early because you feel like it!!!

Very efficient & friendly service today. Lydia on till was great. Manager and chef were visible, polite, making great food and customers happy. Thanks for making supper on this blizzard night!

We did the Thursday chicken deal, I wanted wings and they charged me $26 for 16 pieces of chicken, Since wings are considered white meat but you give me 2 wings, and you charge me an extra $9, unacceptable, and the chicken was not good at all. Its gonna be a long time before I go back there again!!!!!

Terrible chicken strips practically no coating on them. I now make them show me the strips before I pay. Gravy is tasteless in general and they have forgotten to put the dips in. Had to reduce stars as I have to check the full order before leaving the store. Very very bad.

This is the worst KFC store there is without a shadow of a doubt, every time I place an order it s takes at least 2-3hours, several back and forth calls to the restaurant and silly excuses to get my order. I don t understand why they offer a delivery service they cannot guarantee. Terrible experience every time

Chicken was way to dry. Not warm at all when I got it delivered. Back to Popeyes chicken for the old lady.

Busy place

We ordered a bucket of chicken and when we got home the chicken was soggy! The french fries were soggy which shows they ve been sitting out for quite a while. Their potato salad had a very sharp, weird taste and the coleslaw which I believe should have tasted the same from every Kentucky fried chicken was bad. The only good thing I can say is the macaroni salad was good. That s a lot of money to pay for old food!!We wont be back!!!!

Clean, quick, precise. Great KFC to get a meal at.

We ordered the famous chicken sandwich, 2 can dine combo. Got it home to find the chicken was completely rancid, it tasted like rotten fish. Called in to explain this to the manager and he replied with we dont serve fish duh, really? I knew that. When we asked if we could bring in our receipt and get a refund, the manager demanded we bring the sandwiches back too...seriously?! Ive never had a restaurant ask for the food back, it was like he didnt believe us. Anyways, happy to have a refund, and happy to be done with this experience. We will not be back. Looking at a lot of the reviews, it seems that maybe a health inspector needs to check out this location.

I think they ran out of salt, and the rest of their herbs and spices. Very bland food. Was hot and fresh though. Nice and crispy.

Always seems completely unprepared for their busy times. Quality isnt there. The only restaurant I have ever ordered from that has cancelled an order after it has been put in. Makes fast food look like like rocket science.

It s good because it s the only KFC in Airdrie, everybody that works there has terrible customer service. It s almost like they are trained to be rude.

Staffs were friendly and working hard to make sure everyone receive their order

Chicken was really, really dry. Definitely not fresh. While I was waiting another customer brought food back.

Stop selling old chicken and uncooked chicken. Gross

Really nice staff for the most part!

spider in my drink

It ok

Ultimate burger? Is the most disgusting thing, Ive ever..... took a bite of!

I mean..... its kfc. What more do you want to know

Great deals. Fresh food. Friendly staff.

I ordered fries, popcorn chicken and tenders. Nothing was fresh. My guess is it was sitting there atleast an hour.

Friendly service, decent food

Picked up my meals from there and its neat, delicious and fresh not oily didnt see any other KFC branches like this one in the way they are taking care of how the order is organized including everything in the box starting from how the sandwiches are wrapped and French fries not all over the place. staff was very friendly too. Good job

Food is always hot and fresh. Gravy could use more flavor as out of all the kfcs I have been to, this one has the thinnest and least flavorful gravy. Other than that, the food is great and the staff are friendly!

Delicious, fast service.

Always disappointed at this location

Wow, what a rude experience. I guess we not welcome again.

Chicken tasted like Windex . Biscuits soft n buttery tho. Edit its been 30 mins my stomach turned sour.

Fantastic service..

Good

Currently in line for the last 20 minutes and only order a big crunch box. Plenty of people ordered, served, and were gone long before I received my meal 25 min later. From what I observed they only had 3 people during a dinner rush. Dont go during peak times.

Stopped in Airdrie around 12:45 pm. Ordered a nine piece, large fries, two small gravy. The order was fast, I ask for napkins, ketchup, salt & pepper which she assured me was in the bag which she did not fill. Chicken was not crispy cold, fries were reheated old tasting gravy was mediocre at best. I would rather wait 8 mins to get and expect fresh chicken!!

Chicken is not cooked

Somehow kfc doesnt taste like it used to. Chicken is greaser, the fries are meh, and the sides are missing that pick me up flavour they used to have. We used to buy just the fries and gravy and it was so good but the recipe changed. The other part is its now soo expensive. Once in a while its ok for a treat but 40 bucks for an 18 pack is a lot. Has a familiar flavour but needs a return to the original recipies and less grease.

So lazy.