McDonald's in Airdrie

Very bad food and service

They don t pay attention to the front counter even though they don t have a drive thru waited 10 mins for a coffee then got attitude from employee on top of it coffee tasted like garbage

No napkins, store was a mess, took 10 minutes to get a fountain drink with multiple other customers before. Missing stock of food, understaffed. Dissapointed.

Worst MacDonalds ever horrible service fries gross for MacDonalds . Waited 20 min all workers were not up to MacDonalds standards. Some one needs to address this ASAP My recommendation is dont eat there. Airdrie MacDonald in Walmart.

Buns were hard, fries overcooked service very slow when the store was not busy at all

Went in there at 8:45 pm... to get some food the stood there for 10 mins no one showed up and this guy comes around corner and see me and ignores and walks away I thought he will come back but never came back.... we ended walking away but this kind of customer service really?? It least acknowledge your customers

Unfortunately, I have a very bad experience with this restaurant with two ladies from Philippine, the young girl it was so rude to me and her manager. The old lady support her in that., for the management of McDonald s it was a polite people to work in your restaurant.

Double charged me for my food in the drive-thru. Asked the lady who was working there if she was sure, because I had thought the payment went through but she assured me it did not, so I tapped again. Sure enough, when I got home and checked my credit card, it was charged twice.

Worst location ever. They tried to charge me extra for my usual order. And the manager was so rude, treating customers like she is the boss of MCDONALD S. All the locations charge same for my usual and she always says that i have to charge extra. So rude and not ethical. Food

I havent eaten at McDonalds for a long time, and after eating here, I may never eat at McDonalds again. Someone from the health department needs to just drop in to this location, its disgusting, the employees dont care and it shows in every aspect.

This McDonalds is odd, I dont know how else to put it. Its like all high school kids running it, usually only 1 worker and poorly trained but I feel bad for them

Food, and atmosphere were average, but the service was garbage, one time I went to get some food, and the employees were in the back probably smoking weed, not even doing their job, and it wasnt a misunderstanding, because I know it doesnt take 30+ minutes to prepare a 6 piece chicken nugget.

There re flies around the table, the wait time is long and the fish burger doesn t taste fresh. The order machine on the right doesn t print out receipts. There s no ketchup at the pop machine counter. It takes 10 min to get 2 burgers and a medium fries. There s garbage on the floor and the tables.

Someone ordered iced coffee and saw the manager get it from the brewer?!?! I also ordered a burger and told me its out of stock but still in kiosk?? Awful food and service!!!

If owner can t afford employees shut down this location f king every single time you come here only one person working and long line if not there is make everything unexpected

Nasty. Got a breakfast sandwich on the most stale rock hard English muffin ever. Much like the quality of walmart the food is low.

They got me double pay for my 2 mcflurry.Worst service ever!

Edit. Still hasnt gotten better and I attached a picture of the Large fries I paid for. Not sure where the rest of the fries are?.... Absolutely the worst, I am writing this standing in line for 10 minutes, me and one other person. The lady in front of me let me go ahead because she felt bad that I was on break. No one acknowledged us or talked to us until I spoke up , and 6-8 people who ordered on machine behind us got their orders before we did although they ordered after us.Someone from corporate needs to contact me ASAP, something wrong with this location...

long wait to pay at register and the shift manager was quite rude, as well as the portions are small; my cone in a cup was only half-filled and the actual cone was missing

Nice food

Kiosk was out of paper so couldnt get a receipt, they were out of happy meal toys and happy meal boxes too. Restaurant was filthy, one person working. I got a refund and left. That still took 20 minutes! Just brutal! Cant imagine how long the food would have took!

Worst Staff Ever .. Staff name is Lucia. She is very arrogant and mannerless. She dont know how to sorak with people. She just pathetic.

The manager working moe was very helpful, I m severely allergic to dairy and he made sure all my food and special requests were handled!

You can t just scam my mom with poutine bruh cause she old how did you manage to give barely any fries in poutine? So dissapointed, McDonald s being McDonald s

Today I purchased a happy meal for my daughter at approximately 1235 and I must say it was the worst order I have received. It appeared like a left over order or something someone returned. The fries were cold, hard and the nuggets like they had been cooked days ago. The challenge I didn t open until I got home, had I done so before leaving the store I would have asked for a refund. To say I m disappointed it s an understatement, but this has to stop. This is my last day I will buy at this location.

Menu wasnt working and they gave me ice cold food from the breakfast menu not happy with my visit

Hi! Walmart Im gonna say that I like McDonalds but because of the workers I dislike it more and more actually there was an Indian girl (not gonna hate India)she was so rude to me for no reason I was like seriously we are not done yet theres more like even they talk at my back when Im leaving and one thing more they are actually two girls one is from India and one is Black girl with braids i dont know where she is from but still thats rude. I actually wish Walmart would you replace your workers for McDonalds because they are rude .

The big Macs were falling apart, all crooked. But the real reason Im leaving a review is that the Walmart McDonalds is filthy. Ive been there a few times and its disgusting. Dirty, grime Who would want to eat where youre afraid to touch anything. Grab a bucket of soapy water, a broom and rag and give it a good wash!

This McDonalds needs more staff and they also need to smile. They have no customer service skills.

Always waiting for 15+ mins, staff are rude and useless. Orders are barely ever correct. The dining area is hardly cleaned, I cant imagine what the food service area looks like.

Manager was really rude! No greetings, no smile

3 star rating here says it all! I take elderly/handicapped clients weekly to Walmart and we always get lunch at Walmart but no more! Burnt buns/out of fries/out of salt are a few issues but the worst is the management! She is extremely rude and could care less about her customers! She ignored our issues last week and was more concerned about asking the staff about fire extinguisher locations than the lineup that formed due to only having 1 person on staff. We complained to head office multiple times but its the small fish in a big pond mentality... they just dont care!

absolutely terrible service the manager was chatting up a storm with a friend the guy running the till did not know what he was doing, I got all the way back to work to realize they gave me a burger with no meat . When I called to see if they would do anything about it Jessie said no you will have to come back, Thanks Mcdonalds no lunch today :)

My order took 20 minutes because the workers were just on their phones. I thought it was whatever until all the food we got was old including the fries, burgers and the nuggets. They also gave the wrong sauce after we paid for extra. Iced Coffee was good though. Definitely will skip this one next time lol.

Guess who has the IQ of a French fry? The people that work at this location. Not only have they given me a happy meal with no nuggets in it.....today, my daughter got a cheese burger with no patty!!! Thanks for continuing to make me pay for things I dont get, and thoroughly regret giving you my business. Such a waste of money hourly goes to these employees.....such a waste.

Worse McDonalds ever! Missed one of my order and told me I cancelled it when I didn t even say anything about cancelling an order! Had to wait 10 mins for them to take my order and another 10 mins for them to get my order! The peach mango drink they made was so sweet that even my 9 years old niece was disgusted by it! Awful customer service!

Staff was very friendly and accommodating, food was prepared exactly to my order.

Employeee standing around staring at eachother with atleast 15 people waiting on food

I encountered terrible service. My order was delayed, the yogurt was spilled outside of the smoothies and the final drop was when one of the smothies was served quarter empty. Mehti was the manager.

The food was good but it took quite a while to for them to make it but the atomsphere was phenomenal but smelled kinda bizzaire Vegetarian options: They offer non meat products like salades etc

I bought coffee frappes and vanilla cones and as a walmart employee i show the lady name Manjit my discount card. She said that the discount is not accepted in their restaurant. I was surprised because all walmart s mc donalds was accepting the employee discount. Not just the discount I am disappointed but the attitude that lady has to her customer. She is kind of rude and no customer service at all. She shoudn t be in the retail business.

Most of the time the food is terrible the fries are either overcooked or old and cold and the burgers are barely cooked properly I ve gotten a few raw burgers and there s never enough mayo on the the McChicken burgers so they are super dry.

Worst experience ever lady working on Monday I think she is shift manager how rude and disrespectful she is in noon shift 12:40 treat customers like they r not humans . McDonald s take care of your business..

Bad service always and white girl Manager is really rude, i don t know how she became manager.

I dont know why they hiring indians when their work quality is poor

I came into Wal-Mart McDonalds yesterday and it was the worst experience I have ever had... I ordered my kids meals then mine, was told that they dont have snack wraps so it took me 1 minute to pick something else and she was super impatient... We waited for 20 minutes for our food and it was not even hot... had to ask for ketchup, straws and napkins...

I didnt go to McDonalds, I drove by it. Havent touched the stuff in years. Yuck. Zero stars isnt an option?

We were in need of a coffee. I ordered 2 coffees. One double double and one with one sugar one cream. We received one black coffee. When I brought it back up for cream to be added the cashier argued with me instead of just adding the cream. We wont be ordering from this location again. I left having paid for 2 coffees and receiving only 1. What happened to the customer is always right ??

I waited nearly 20 minutes for my order and at first I was 1 of 2 people in the McDonald s originally. I then complained because multiple people were getting their orders before me including someone who order the same order after me. Once I got home I realized I received the wrong sandwich and this is not the first time I have gone here and either missing items and received the wrong item. This McDonald s and the one on Yankee valley continually have issues with service and providing people with correct orders. I would say it is worth driving into Calgary if you really want McDonald s instead of going to these locations.

Food took an hour at a McDonald s????

Hamburger quality was very poor.only one pickle and no dice onion???!

The slowest McDonald s I ve ever been to. Waited 20 minutes while the poor employee worked her tail off trying to complete all the orders in front of her.

It was a pleasant experience going thru the drive thru

Every restaurant Ive eatin in in third world counties is cleaner then any McDonalds. Its sad at this point come on multi billion dollar corporation and its scary to even think about.

Take forever to get served, then give me incorrect burgers and still get it wrong after letting them know about the mistake. If they cant even get it right when correcting an order what are the odds you are going to get what you want? Slim to none.

Worst staff i have ever seen in mcdonalds.

The restaurant staff seem unable to v secure ketchup for about 2 weeks

Key copying machine at Walmart.

Not clean, The fountain pops mix are off. Did not check our qr code for dinning in. No paper in the self check out. I wish i could say this is because they were busy but no line ups at this time i was here

Got the order wrong, tried to fight me on it, and my kiddo was super disappointed her happy meal didn t have a toy. Working at McDonald s isn t hard of a job, brainless people could do a better job! What a joke!

smells weird ,food takes a long time

The fries here are always really bad their oil is ether to hot or super dirty and they always find a way to wreck my order

Beca and Hailey are great staff members :) they are always friendly and always eager to do their best. These 2 girls and the manager (i apologize I dont know his name) he is great and does a great job as well- the bigger lady who works nights im not sure her name she really needs to work on her customer service skills shes very rude to the customers. I get everyone has bad days but it seems constant. I do have to say though they are very very under staffed and really need to have an extra person especially during the dinner rush. I see these poor girls running all over trying to do their best between orders, and skip. Good job beca and Hailey you girls rock

Just normal McDonalds

Ordered off skip. Asked for no bacon in the egg McMuffins, ended up getting nothing inside them. 10/10 the easiest request yet couldn t be fulfilled. They have a low rating on Google and skip for a reason.

The tall bigger african american girl with dreads (to be specific) should get fired ASAP. Arguing with my wife when we request more ice when there was zero ice in our ICED coffee.. rolls he eyes fix one, comes back give it and throw at us the straw. We ask for our second coffee to also add ice, she fills to the top a new cup i had to explain her what common sense is.. she is rude and has no place in customer service. Attitude to its best .

If I wanted a McCumshot I would have ordered one.

Very poor in intertaining the costumer.Im not happy

I dont know who gave them 5 stars and please please hire some staff waited in line for order asked three times extra mayo extra mayo the girl punched it wrong told her to correct it guess what got with no mayo. While i was standing in line 4 people went away. Ordered 4 times from here 2 times 50% chance of successful order. The complaint will go to head office as well. Thankyou.

Pros: the banana cookies are good. The food was hot and fresh. Cons: the QR scanner at the self serve ordering kiosk does not scan your code so you have to input it manually.

Mobile order was correct and made in good time

Why is this McDonald s even here?? The service is literally the slowest I ve ever had. Please shut down and go away.

the fries are awful everytime, cold floppy and darker then normal and the seating area is almost always dirty with the fountain pop area a mess and sticky

Probably the slowest McDonalds Ive been to in years

You will get food but it will most likely not be correct or made in a reasonable amount of time. As soon as you order they change it to from in progress to now serving then you wait 10-15 minutes for the food. It seems to be the policy to manipulate order stats. If you customized anything on your order be sure to check it before you leave.

Never go to this McDonalds, only one staff, waiting over half hour for one order.

Ethan is very considerate. I clicked light ice in my coffee and he came up and asked if this was okay prior to making it. Thank you Ethan!

I order and pickup in store often. The quality is always horrible. Takes forever to get your food to. Constantly screw up and dont have any incentive to pick up the pace. Also ignore customers.

Very disappointed. 7 chicken nuggets when I ordered 10. The girl was super nice but the man was rough and you could tell he hates his job.

Update: Forget about table service. They kinda missed my table service order like 6 times in a row. There is never enough staff. The display screens where you see the order number does not function and you don t know where your order is. You typically wait 10-15 mins for a tea/coffee with over 90% chances that it is not stirred well and 70% chance it is cold. It is awful. Also, you have less then 10% chances that you will get your order if you chose table service.

Management is terrible

I don t why this location is maximum 1 or 2 worker working because always have long line s

The service here is tragic.

Cold pancake and frozen butter.. pls don t short staffed if you can t keep quality service

I think the people are nice who work there and I want to give huge props to them for not taking the monopoly coupons which gave you free food if u showed them. I was basically able to come back with the same coupon, you guys rock. In a different McDonald s they took the coupon

230am. I order 6 nugget meal n a dbl cheeseburger.. asked for everything fresh. Ended up with old fries. Wrong sauce. And dry old patties. Cold nuggets. Do better...

If you are fortunate to be served by Nicholas then you will agree he is one of the best McDonalds employees by far. This company should reward their exceptional employees ! This location in WalMart can be a busy spot and the one to two employees usually working at this site are kept hopping. Food here is way improved from when I stopped going years ago. I also love their new and improved app. And I enjoy their coffee more than Tims now.

Big Macs and breakfast Mcchickens!

Ok

Everyone has been to mcdonalds. Todays visit was at the walmart in airdrie. Went to pic up 2 mcdoubles for my son. Ordered through the touch screen and paid as well. Food was ready quickly. No wait at all.

Great burger day

Slow service usually get order wrong

Bad do not go there food was gross

That Carter dude is awesome!

Amazing

Awesome. The young man who served me was very friendly and helped me with installing the app. Didnt get his name but he is at Walmart supercenter in Airdrie.

Slow as hell.

Gross

The absolute worst McDonald s in Airdrie. Always slow, and food is cold. Today went into Walmart. The McDonalds wasn t open till 10:30. Ok, fine that s their hours. Waited, 05mins and they opened. I was 1st in line. Tried to order breakfast chicken sandwiches for myself and wife. Told they are all out. Excuse me. I m their 1st customer and their already out. Never again will I go to the Walmart , McDonald s. Avoid at all costs. Go to Tim s or another McDonald s.

Service was a bit slow today.

Horrible

Very clean and friendly

Same as usual except they never put any napkins in the bag

Always waiting, always seems under-staffed Edit: Changed to 1 star. Have to wait 10 mins to be helped and still have to wait for a coffee when Im the only person in here, presumably because skip orders are more important than facing customers are.

Poo poo party

Good

Good

Came home today with my order, opened it up, and through out half of it. How do the staff expect you to EAT what you pay for, when your big Mac is so stopped together you cannot cannot pick it up. Cheese was half outside the carton. The sauce was OUTSIDE the bun, not inside. The lettuce was in the carton, NOT on the burger. I worked fast food. It is easy to assemble a burger. So awful.

Its alright, the food filled my stomach

I cant remember what I had ordered

Great!

Its a macdonalds what more can you say

Took 15 minutes to get fries and one frappe. The drink was given to me half full and there was no flavor in it, just ice. Got a large and a small fry and was only given half a large and the bag for the small fry. Staff were touching food with their hands without gloves.

Clean

I only ate French Fries and had a milkshake. I cant eat the burgers because of an allergy to black pepper which they put on their burgers.

Worst. Service. Ever. I could FEEL the glares even through the mask. If youre overworked, I really hope they get you more staff or you two find a job youre happy at. Sept 17 2021 at 636pm, just in case youd luke to check who was working. Awful.

As an adult I probably shouldnt like McDonalds as much as I do.... Just sayin

Terrible....terrible.....slow service for a Macdonalds and it is more the norm that they dont get your order correct

Just got fries from here and got to my car they are cold and floppy. Went straight from McDonalds to my car you would expect nice warm crazy fries after doing your shopping very disappointing.

If I could give a zero I would are good was cold and very old I could tell that the two people working did not care about anything as they got our order wrong I let them know only to be given dirty looks and an attitude from both staff member they also forgot half our order as well as our drinks. After I tried to pay with cash he looked at me and said dont you have smaller bills and wouldn t accept payment was the WORST EXPERIENCE ever. Go to burgerking instead!

Good place to eat :)

They are always slow and get my order wrong alot.

Took 20 minutes to receive our meal.....not sure why it took so long?

Good service

Over ten minutes for some fries and cheese burgers. No one in line. Maybe they are understaffed? Dont do it. You will regret ot

Just had the worst fries I have ever had at McDonalds. Very greasy and under cooked. Couldnt eat my take home.

Great place good people

Slowest mcdonalds ever. Every single time. Sloooooow

Hot food. Clean store. Pretty much the same as any other.

Its McDonalds what else do you need to know about it.

Blah

Good for all ages sizes and tastes

Poison.

In and out at the drive thru was quick and efficient.

Slowest service ever, not coming here again. Oh my land!

my friend and I got coffee. Am so glad they now serve GOOD coffee

They serve my friend a raw hamburger and never did anything about it and service is slow and there giving wrong orders or orders missing something in town of olds

Had me waiting over 10 minutes at the drive through without an update

Sometimes good ..missing items more often

Same old same old

It was closed.

Possibly the worst McDonalds in Canada. Avoid at all costs

Cold fries and not fresh burger not impressed

Im constantly disappointed with this location. They are extremely unorganized and very rarely do they get the order correct.

Good food.

Got extremely good service

My kids like their Nuggets kids meal

Always get my order wrong, sauce on the outside of my burger, cold fries,

The food was good

Good

Usual good service. Helpful information.

Great customer service

You either get through the drive thru quick and get cold fries or get asked to park and wait a while...but at least the fries are hot.