McDonald's in Airdrie

The washrooms are disgusting. The ketchup dispenser not working. The tables are not wiped. Was there for one hour. Tables still not wiped. Washroom has never been cleaned. Maybe once this week

The 2 employees on staff at 12:30am Sunday morning (Saturday night) were absolutely hung out to dry. 1 cashier and 1 making food??

Terrible customer service. They missed putting half my order in the bag. I got home before I noticed. When I went back I got no apology and when I asked for something on the house to make up for my time they told me no, but we made your burgers fresh instead of giving you the old ones. Very rude customer service over all.

The slowest drive thru Ive ever been to. Overview 15 minutes to get a burger fries and a coke.

Clean spot with indoor playground for the kiddos. Just dont eat McDo often and youll be alright. Kid-friendliness: Yes. Indoor Playground.

Service is a little on the slower side but still very quick for the amount of people that go there at lunch.

Typical mcdonalds, consistent

Went south with the new owners cutting wages

Its McDonalds

Its so messy whenever I go inside.

They didnt give me a complete order. I took some things to go and as soon as I got home I realized they didnt give me a burger... $12 bucks lost because Im not able to go back to the store atm. Very bad experience....

Drive thru was fast

Just now. Nov 02 5:38 pm. The guy in the drive thru. Not Happy. Not friendly. Not cool

we just ordered a happy meal mr.Messir served us.We told him chkn burger in the meal but once i received saw nuggets written outside so i asked him .His reply was no chicken burger so i thought its nuggets .Nothing was mentioned while taking the order ,remember it was not a busy hour.The whole meal box was returned to them.Then i changed to wrap and they gave me a new meal .I took a uber and came there after recaching home there is no apple juice found inside.

Ranch chicken wrap had old lettuce, was spicy but wasnt supposed to be, no ranch sauce.

Its McDonalds what more can I say

Went inside. I wanted use washroom. Used machine to order coffee and flies. I did not ask for any ketchup but I asked them and they were very friendly.

The girl working the drive through is completely manic. I was there another night and she was freaking out and crying but I figured she was having a bad night so I didn t think too much about. This morning she was all over the place, visibly angry and just rude. I rarely post reviews but her behaviour is not ok.

They took my money and I recieved the food ordered in return. Its all I could hope for. Parking: Parking is decent, just dont go at busy times. Kid-friendliness: It has a play structure and sells happy meals to fatten those children up. Wheelchair accessibility: It Is on a flat surface with no steps so you can wheel in and out to your satisfaction.

Gave me the wrong drive thru order, when I complained over the phone they told me they could give me a replacement meal for free next time I came by. I gave them my name and number, and when I came back they said they had no information on me or my order and did nothing and did nothing to try to remedy the situation.

This is a fast food restaurant. What amazed me when I walked in the door was the gentleman behind the counter! He had a sprained ankle, and HE still came to work! Good on the young man. I wish his peers would do the same. I hate going into a restaurant only to find 2 to 3 of the scheduled employees out with their friends and not at work. It destroys trust and the thoughts of the place to the guests. Good on ya, man!!

Worst mcd. Huge waiting in drivethru Food

I ve worked at Mcdonald s at a different location in Airdrie, but today i came to this mcdonald s on Edmonton Trail and I used my 50% off code which indicates on only 4 items. I asked for 2 10 piece chicken nuggets, a large fry, and a large drink. The manager said it was not possible due to the price, but really it doesn t matter as it s a 50% off code for 4 items and it doesn t matter. If i could do 0 stars i would, honestly a waste of my time to drive to this mcdonald s. The manager was also telling me how he s worked here for 5+ years and he knows what s he s doing, but can t even help out a fellow worker? Pathetic. Never coming back here ever again.

Tell your staff to stop peeling all my damn game pieces for monopoly. Literally every single cup has the game pieces pulled back and completely missing. That is fraudulent

Always have to wait in the drive-through and always told to park and wait in parking lot.

Had an oopsie with one of my orders the manager made it much better, The manager was very nice. and we hope she got to see the northern lights like we were talking about!

Totally screwed up our order. Half of it was missing. Wasted 40 dollars. Just a total disaster. Said they would resend our order - but that was almost two hours ago. Don t want to call again as now the phone is just ringing and ringing. This is the worst Mcdonalds I have ever been to. Food, service, cleanliness, owners, management, staff. None of them are dedicated to making this place better. Edit. Came in today to the most apathetic staff. EVERY ONE OF THEM typing away on their IPhones. No concern. No urgency. No ice in the machine. Floors and tables disgusting. Manager flirting with an underage girl - the list goes on. This is a horrible restaurant. No care. No morale.

Food was Luke warm not impressed, but its mcdonalds its their new way, never cook it hot!! No matter where you go!!

Long wait as always, restaurant hasnt been cleaned in months, maybe years! . Never ice in the pop machines. But the unhealthines of the restaurant is so gross

Worst McDonald s around. I haven t been to this McDonald s in the last two years without having to pull out front and wait. Thought I would give it a try again this time just with two coffee s. They can t even give you coffee without making you wait out front.

Its McDonalds. Monopoly time is always great through

Yum

Fast and polite!

Mcdonalds is a place that literally everyone knows of, a place to get fast food that is consistently the same every time. So I cant complain. I know what I am getting. The staff is literally trained the same at every location, and sometimes they have off days. Well, because we are human, thats what we do. Parking: Lots of parking Kid-friendliness: Kids toys with meals and good selection of food Wheelchair accessibility: Great wheelchair accessibility into the restaurant and bathrooms

Ive never had such bad service before.In my life went into the store.There was no One at the counter When the manager brought out food for a customer , he went Never came back So I decided to go into the drive through I still didnt mind to get to the window to order my food twenty minutes I never got served so I drove away

The worst McDonald s ever. Pop is warm and no ice. Food took forever to get . Paid 1.50$ for a tiny tub of mayo, no packets. The kitchen and staff are always running around like their pants on fire even when it s not busy. This place is a mess and the only reason I come here is cause my kid likes the play place.

It has the only play place in town.

I can never seem to get these people to correctly fulfill my order. They gave me the wrong burger and missed my sons happy meal entirely. This incompetence should never be tolerated by a manager. If the staff are incapable of fulfilling an order correctly, fire them! Fire the managers too!

Great seating and spacey

I got the spicy habanero chicken sandwich. The chicken has no flavor, they just slap a bunch of the sauce on the sandwich and hope that it tastes good. Fries were old and chewy, I ordered a Coke and it was so watered down I poured 7/8 of it out. It was warm as well. Food

Bad service

I ordered a sausage McMuffin with egg. They gave me a McMuffin with a slice of ham. I was the only person in the drive through at 7:10 am, so it wasnt busy. Shouldnt be that hard to LISTEN to the order and the cook to READ the screen.

There was diarrhea in my food I loved itthere was diarrhea in my food I loved it Vegetarian options: Vegan Dietary restrictions: Poop Parking: The valet was an experienced GTA player as he stole my car and sold it Kid-friendliness: Big diahrea farts Wheelchair accessibility: Chopped off everyones leg

Good food.

Everything else was good but I rated McDonald low because of its higher pricing comparing its competition. Kid-friendliness: Play area in McDonald is good

It s a bunch of teens that work here that love drama and gossip. No sense of work ethics at all! I ordered extra pickles and extra onions and the lady typed in NO pickles and onions! Not to mention the lady cashed me out then went and opened large fries with her hands all dipped in it -.- gross! Asked if I needed anything I said nothing else just BBQ sauce. She said it s in the bag. Decided with my luck here to check my self and what do you know it s not in there. Told the lady it s not there and she LOOKED at me with the nastiest look as if it s my fault the BBQ sauce not in there. The amount of disrespect from the workers here is unbelievable!!!! Don t bother complaining they don t care, give you nasty looks, not sanitary AT ALL! , busy gossiping to their coworker about what you complaining about, better to take your L and not let them ruin your day.

Think they gave me the breakfast sandwich that had been in the fridge, damn thing was cold - was in a rush so didnt go in to change it. Coffee has been given to me cold, have gone in to change it, if I wanted iced coffee, I would have ordered one! Minimum wage school leavers needing a summer job, really dont pay attention or care about the customer - witnessed an example, lady had ordered & paid for extra pickles on her burger, there was none!! She was ignored for quite some time before she had to attract someones attention, asked for her extra pickles, he went to the pickles, picked out a couple with his fingers & placed them on her burger!!! He did then proceed to take her burger & make a fresh one A word to the wise, always check your order right there in store they dont always get it right or try to pass off old, cold food & drinks!

This place is awesome for kids to play the girl in the front I think her name is Catherine she give us awesome service

Every time I go to this mcdonalds, then have me waiting 5-10 minutes in the parking lot for my food as everyone else just drives straight through.

The resteraunt is unclean. Staff standing around talking , gossiping, and are unorganized. The cashier does not understand her job. Bathrooms are out of toilet paper. Dirty. Teenagers hanging around joking often playing with the music. I dont understand how they can operate like this. The service is extremely slow. The place is cold in the winter and run down. This place has been poorly run for a long time. I dont like coming here. Only if I have to. The playground is good for entertaining kids. There are some small pluses. But more discouragement than encouragement

The food is either has old fries mixed with new , or the Pattys have way too much seasoning. Also theres a crew member who has the horrible facial expression (very judgey look ) not welcoming when I go to grab my food . Its not just me who notices it. Im pregnant and its very uncomfortable !

The staff are always friendly and nice but i have been here on two occasions and both times the fountain coke tasted like chai. I don t know if its some sort of machine issue or what. Being hit with what is essentially tiger balm coke twice destroyed my soul, i cannot in good conscience come back to this specific location.Had to go to timmies straight after throwing out an entire drink from this McDonalds.

Burger buns are stale and hard. Otherwise its good cheap food

No pride or work ethics, burger (Big Mac) was not really on the bun. I don t normally eat at McDonald s and my experience reminds as of why. Just no good! Food

ordered a cran-orange muffin this morning. Got a stale carrot muffin. It is headed for the garbage...not eatable

Waited in the drive thru for 5 minutes before they even took my order, but they were taking the other lanes order.

I ordered from here around 11:30 pm I got a double quarter pounder with no pickles or onions when I finally got home around 12 i had my meal and found a pickle inside I am extremely allergic and now breaking into hives. I ve been scratching and scratching for the last half hour. I called no response so I have no idea what to do, I hope you can reach out to me and fix this because it truly isn t fair.

Ordered a BLT, wheres the BLT? $1 successfully scammed

Eight years ago, the McDonalds franchise was a well-run and efficient operation. However, in 2024, the way it is operated has become a complete joke. Customers are forced to wait an unreasonable amount of time for their orders, with drive-thru times often exceeding 25 minutes. It is incomprehensible why the restaurant has not implemented a system to keep the line moving, especially considering the ample space available in the parking lot. Furthermore, the staff appears to be poorly trained and unqualified, which further contributes to the decline of this once-great establishment. It is evident that McDonalds is headed for failure if it does not make significant improvements to its operations and customer service. Make fast food the way it was a decade ago. Hire qualified people rather than the cheap labour thats brought in.

Came for a crisp sprite and left with 4 blocks of ice and the flattest sprite i ve ever had.

Drive through was a bit slow.

They need to wash the walls and keep tables cleaner

Very rude drive thru cashier ! I just went to the drive thru June 7 @ 4:40 pm After placing my order, I told the cashier that I wanted a separate order for drinks and I also wanted to use my code from the app to get the $ 1.00 Summer drink promotion and I told her that I wanted 3 drinks. She then told me that I can t get 3 drinks from the code on the app, she said I could get 1 drink for a $ 1 plus the other 2 at the regular price. The amount that she quoted me for the drink was as per the regular price for all 3, so I told her that the amount she quoted is not correct and she said with a ton of frustration I will just spot you for the drinks right now because I m busy and she shut the drive thru window My husband and I looked at each other in disbelief and we left, because I couldn t believe that such a small thing could set someone off. I m not sure if I was being a bother to her or what but I don t think she is ready to deal with customers. Please send her home. She clearly doesn t want to be there. Very rude!!! After posting my review; I called the restaurant and spoke with the General Manager because I was just ticked off about the whole situation, and I told her about my experience and I described the employee as a blonde lady with her hair up in a ponytail and the General Manager said that she doesn t have any employee there at the Edmonton Trail McDonald s who fits that description So clearly my husband and I were speaking with a ghost, so that explains the reason why the customer service was so poor

**Orders a Coke Zero, gets a Root Beer**

I want to eat a rubber biscuit hamburger in a plastic Nancy stinky dirty restaurant served by iconic robots with a human or not it easier how to cook my own food so Ill remain a virgin and never ever ever eat At a McDonalds

we ordered our post friday night club dons and they messed up our order and did not make food good. Wheelchair accessibility: it slayed

We bought the chicken burger at around 1am today & got the paddy cold & it looks like they took out of the freezer & put it in microwave. Even the size of paddy was half of bun.

Every time we go here its one of the slowest McDonalds weve been to.

The staff here always have a smile.

Always decent prices

We charge twice and the shift leader are so rude. Dont know what shes doing, does not listening what we complaining about it

Without fail. They shunt drive through to a full parking lot. Then dont bother looking for you in said parking lot so you have to go in and wait in line to get food. Dont go here. Food

Ordered food and they didn t give me what I ordered. Got to check before you drive off

great service but it still is just McDonalds

It s McDonald s what do you expect it s cheap food. Not the best but it works if you are in a rush. There are better options in the city too.

Great at service Kid-friendliness: Love the play place here! Recommended dishes Big Mac Combo

Good indoor play area

Maybe the manager could see to clean the tables and bathroom instead of blowing up balloons. Has McDonald s completely given up??? If I wasn t given a gift card I would never be here. Terrible.

Good fast food as always. Cheap joint to get your favorite McD meal. Service is a little slow so most of the time there is a line up at the counter waiting for orders. Washroom needs some attention.

They kicked me out of the lineup because they couldn t get a bacon and egg McMuffin ready. Their time is more important to them than good service. 14 minutes to get an egg McMuffin! 1045 am!!

the cafeteria food inside feels good and tastes good. There is even a playplace which is fun

Food was great, came very fast and the crew left us an extra donut as well. 10/10

What is that in my coffee ?

The most dirty McDonalds in whole North America. They never clean the washrooms. Food

Good food and service consistent for McDonalds.

Worst experience, waited 15 mins for order and another 15 for them to fix it. The restaurant would be more efficient with trained monkeys, atleast then it would be entertaining.

Slow and dirty

Pit stop on the way to Calgary for a quick lunch

Service was extremely slow and disorganized but, when we did get our food, it was fresh and tasted good.

Food

My bun was stale. Rock hard. No care given about quality of food. Restaurant was empty.

Had egg shells in my McMuffin

Honestly this location continues to disappoint. Raising prices again for the most basic of meals while also only putting out undercooked, cold, unsalted fries and soggy, cold, and simultaneously dry and greasy burgers is a bold choice. To be clear, its McDonalds, Im not expecting greatness! They havent messed up my order in a while so thats a positive point. Friendly enough. Im going to be trying a different one farther away. Parking: They have the spots for drive thru waiting and for online ordering as well as regular guest parking. They have space for big trucks along the street and have great highway access for trucks coming south bound! Kid-friendliness: Im not sure if me as a kid would have eaten this happily anymore.

They got the best coffee...the breakfast burritos were good....

The place is disgusting 100% of the time. Never fails the people who run this place have either given up or dont care, just like big daddy McDonalds they stopped caring a long time ago about I feel sick eating here.

Food was well prepared, but I have noticed several times dining in this particular location at different times of the year that the management keeps the ambient temperature uncomfortably cold. I had to eat my food quickly because of how cold it was and the temperature in the room was making my food cold.

It is so cold in this place its not sane. Its warmer outside in February. Also, they will forget half your order.

Food quality is usually good. Speed and accuracy are better than Coopers Crossing location, but not as good as Yankee Valley location.

Service at any of the McDonalds in Airdrie is dubious about best, non-existent at worst. Bought a Happy Meal for my kid, he had bad bay, and wanted some nuggies to cheer him up.

Change table on the mens bathroom has been like this for over 2 months now. Why??? What a safety Hazzard!!!!

Foodwise: The burgers at this location come out as if they played a game of ring toss from several feet away. I ordered extra bacon and pickles, half my bacon wasnt even on the burger, just crumbled on the side in the wrapper, and all of my pickles were stacked in a single spot. One of my patties was hanging outside of the burger and both of my buns were put on upside down. Comical. I got the mcrib which had so much sauce it might as well have been a pork soup, and my mcdoubles did not have any ketchup or mustard on them. Its as if this place is staffed by angsty teenagers trying to push the limits of what they can do without getting fired. Inside the restaurant itself, the garbages are so packed that you literally cannot empty your tray. Amusing to see how theyre getting away with this level of quality control, but dont come here if youre looking for a standard McDonalds meal.

Want to be parked for a McDouble? With no one else in line? This is your location.

Food was too greasy I threw up two hours later then I couldnt stop using the bathrooms

First time here. Awesome atmosphere n service. Would love to come back n enjoy meals again. Parking: 20

6 in the morning is not a busy time for staff to be so confused receiving orders. The order was 3 bagels, 2 with cream cheeese, and 1 with pb and jam. I had the second person ask be for my order because the first one didn t know how to take it. I finally got it, was I to wait on the parking until prepping. I was even asked if I wanted the on and jam on the bagel or on the side.. I got 3 bagels with cream cheese, 2 pb on the side, and absolutely no jam. I wouldn t write this review but at this location you re lucky if you get what you ordered.

To the manager at this location that was on the floor at 12pm on Christmas Eve 2023. I absolutely did NOT appreciate how you treated the young girl that took our order after the KITCHEN GOT THE WHOLE DAMN ORDER WRONG. First off, she did nothing wrong. Secondly, you have no right to treat a young woman like that who is just coming into the workforce and especially on CHRISTMAS EVE. Shame on you. Oh, and our order was cold. Money is tight for everyone right now and treating your kids to lunch shouldnt be such a bad experience. DO BETTER LADY.

Out of town on holidays. First time using skip the dishes driver delivered drinks only. I came to this establishment, and they pulled through for us. Greatly appreciated the service.

Great place for the first coffee of the day and an egg and bacon sandwich

I rarely go here but everytime I think it wont be like the last time. Its like a bad relationship I keep going back to. I think enough time has passed and this time they wont mess things up or take way too long but its always a day of disappointment and regret.

Rude staff, dirty dining room and bathrooms. Given this location many chances and always disappointed. Never going to give this place a single dollar ever again. Rude blonde dude in drive thru caused not only us but vehicle behind to cancel order and just leave. Ridiculous

Dont go and eat in on a cold day. That place has little heat. Garbage was over flowing had no way to dump my garbage. Had to put it on the side.

Ordered 20 pieces chicken nuggets come with only 2 sweet and sour sauce! Ordered a drink with no any straw. Ordered a Mc Chicken with over cooked dark meat. It brings a bad day.

I am vary Disheartened and upset that the management and owners of this facility would make their employees work and prepare orders for customers in Sub-Zero temperatures in the facility as they have no heat or running water with water all over the floors turned to ice and they give the employees the excuse that the heaters are broken but you can go into the playroom for the children and the heat is pumping out keeping that area completely warm of course this would be an issue of corporate controlling the thermostats from a remote area but making sure that children dont freeze if they were to go into that room how convenient I am very disappointed in the management and owners how they can treat people like this including their own employees all for profit this does not say to the employees that they are only a number and they are not cared about I dont know what will I come to this facility regularly on a daily basis the staff is impeccable and the service they give is incredible to see the employees working through this tough situation just to pay their bills makes my heart hurt in there discomfort Im sure Albert health and safety And the Canadian food inspection agency would love to see this

Quick service for now busy it was and how many kids were there. The play place was very engaging and large.

Always waiting.

Great location with a good indoor playground and chic renovations. The staff were amazing at this location which made our kids birthday party memorable.

Not sure what is going on with the coffee out of this location, but this is the second time the lid popped off as I was driving! The second time I was so careful to grab it properly out of the holder in my truck. It s only from this location which is weird! Anyone else? Damn that s hot on the leg and hand!

MacDonalds has changed a lot since I was there last. Order from a kiosk, no ketchup to pump yourself. I was even able to special order a burger. How times have changed. I will say that the food is consistent.

Horrible service!!! Slow and the facility is dirty

Worse McDonald ever! It is so dirty! Their staffs are teenagers who dont like to clean! If you like dirty table, chairs and playroom then this is for you Parking: Too little spots Kid-friendliness: Dirty gross

Had my kids birthday and the staff made the party great. Gurbir, Benzy helped a great deal. I had a great time. Thanks so much Mcdonalds team. It was a blast!!!

Ordered 2 10 piece nugget meals and ended up getting 1 10 piece 2 fries and 2 drinks. Very disappointed as there was nobody there but me, so it was just uncalled for

Ordered a milkshake and a burger. No one in the drive through but me. Proceed to make me park and wait 10 minutes to knowingly bring out a warm melting milkshake that they clearly forgot about. Was literally warm on the bottom. And then proceed to lie to me and say they made a fresh shake. It s no longer cheap. It s no longer fast. And it s no longer even good.

Dont offer curbside pick up if your staff cant actually come out to give it to customers. Waited half hr for my order. Looked at the app, said it was collected. Went through drive through to inquire and only then was it given to me. Ready to go. Defeats the whole purpose of curbside pick up. Again dont offer the service if you cant follow through

Worst McDonalds that I have found. They randomly canceled my order for no reason they decided that they wanted to argue about it

By far the best McDonalds in Airdire. Now this is by no means a shot at the food or service but the Monopoly pieces I have received in the past week or so have all been expired and are from last years monopoly event. I was under the impression all of those from last year would be detroyed/recycled.

Staff are great, always quick. But, please fix your pop and ice machines! Getting a flat, luke warm diet coke with no ice is disgusting. And it happens all the time, and its terrible!

I had a young gentleman serve me and my girlfriend in the drive through. He had a great attitude and made our day. Thank you Afari!

October 2023 update - Im now wishing there was a negative stars rating. This place is brutal. Took a break for a while. Went back. WORSE. Vowing to never give this location another cent of my money. I wish I could give this location zero stars.

This location is pretty consistent with food quality. It is a McDonalds which tells you what to expect. The staff have always been good. The two cheeseburger meal is not available anymore which is a bit disappointing. One annoyance is the frequency at which they tell you to park out front when you go through the drive through. I dont mind if there is a car behind and there is a wait on something. When there is no other car in line and they ask you to park, it makes no sense and is just annoying. Probably something to do with gaming a statistic they have to keep or something. Another annoyance is that they frequently dont ask for your rewards code. Tonight was one of those nights. I missed ordering an item on my first order and so went through the drive through a second time. I was not asked for my code either time through.

I go to this location at least a couple of times a month because my young children love the playplace. However, slowly, the management has dropped the ball on pushing for cleanliness. Over the last year almost every time I come I have to wipe my own table because it has been missed (often they dont check the play place tables.) I can get over that as it sometimes happens, but as of late, my kids keep coming out of the playplace with dust and scum all over them or big clumps of random hair (see picture). I am sorry, but especially as we go into cold and flu season, playplaces should be regularly cleaned. Having big balls of hair like that coming out of the place constantly tells me they are likely not even cleaned on a weekly basis. Unless this changes, we will be frequenting this place less regardless of how much my kids love going there.

They were Awesome and even had Big Smiles with being Exceptionally busy fulfilling School Orders and Serving Customers. Keep Up those Smiles and Attitude guys/gals! This is the 1st McDonalds I have been to that actually had Smiles! TY

Worst location in Canada. Tables always dirty, managers dont care, orders are literally always wrong, flurries are just sundaes and not mixed, you have to ask for a tray, they automatically bag eat in orders, literally the worst location.

Get the staff to listen at drive thru. One experience I waited and 2 cars went thru and my order was never taken. Another time I was clear on my order and they still screwed up Food

This has to be one of the worst managed McDonalds in history. Not once have I gone through the drive thru and received food. They always give you and excuse to park out front so they can keep their standards for drive thru times on time before their management is fired. Food is always cold, take anywhere between 10-15 mins to receive your food and then when you finally do get it you have to go back inside to get hot food or they messed up the order.

Love it here

it a pretty good McDonalds for McDonalds

How do you explain putting the special instruction receipt on my hotcake container where it clearly states that we paid for bacon and hotcakes, with EXTRA bacon and EXTRA syrup, and you dont even put the normal bacon on the order let alone the additional slices? No syrup sent either. On top of that we didnt get any of the nugget sauce for our nugget meal. Make it make sense please. This is ridiculous and lazy.

No more coffee refills because of the pandemic . McDonald s is so anti customer now. Their app requires you to share your location or it s non functional, no coffee refills, not kid friendly, service is poor; kids working hard but the situation they are in is poor, which results is poor outcomes for us clients.

Guy working drive through tonight forgot my fries, when I asked for them he handed me a small and not medium. He told me that McDonald s only gives small fries with meals now instead of medium. Really????

Jeeeez. This location is a nightmare ! If you order food they wont tell you that theyr grill or whatever Is broken down, let you sit outside for 15 minutes and when you go in and ask what is happening with 1 coffee and 1 sandwich, they just say ( our grill is broken down ) they wont inform you that your food will never come they wont offer different sandwich theyll just stand there looking at you like I if its my fault theyr grill is down... ridiculous experience chicken mcgriddle and a large double double coffee - 20 minutes wait. They did give me muffin after I guess... still - awful experience before going to work UPDATE : still a nightmare - its month later and Im here for breakfast. Phone app is down for rewards and they cant help me... so I did Self investigation and FOUND OUT that you can log in on those big screens and redeem your rewards... they were just standing there like I dunno. Called manager and all, what a waste of time this place is UPDATE 2 !!! : went there for the adult happy meal and I found a nasty long hair in my meal !!! Im heading back there right now and demanding refund. They are disgusting !

18 minutes in drive thru at 6am for 2 hashbrowns and 2 sandwiches.... ridiculous