Wendy's in Airdrie

Always enjoy the breakfast baconator but i get a regular breakfast sandwich and the last three days in a row, there has been egg shells in it. So i have to get rid of it.

I would like to speak with the district manager to make my situation correct. Please provide me with the contact information to make the situation correct. Very displeased with the handling of my situation from both Airdrie locations. As a costumer I was talked over and yelled at over the phone.

Very poor atmosphere! They dont know how to speak even, very poor service. We usually go there to for picking up uber eats when they see its uber driver, they behave terrible idk why, they treat like uber driver are like servant. We went there just 5 minutes before to pick up order, the girl who wears specs indian girl was talking with other girl in their language about us. If u guys tired stay home, why u even comes to work. If any manager or anyone higher level is reading this plz contact me via reply to this review And plz tell them how to behave and say hi hello and greet to everybody dont be bias to uber driver! Behave like canadians plz Thanks

Poor customer service

First time i order for double burger and the lettuce was so small. Tomato was bigger to it. The second time my husband got me double burger ans the lettuce again was so small that only be eaten in my last bite .

The food is always hot when ordered. I normally stop in while driving back to Edmonton. Parking isn t great but I like the many options for drinks. Service has been hit or miss sometimes but never bad, just nothing special.

Last time I came here manager and workers were rude after they made my food wrong and asked them to remake it they sat there talking in Punjabi while glaring at me decided to give it another chance this time and the manager again was rude when she gave me the wrong order sat there glaring at me and refused to service me after do not go here

i ve never had a shitty jbc up until today. it was just not a good jbc. no shame tho, the fries were actually very enjoyable for once

Decent burger, 1/2 filled medium fries, no straw $16.32.

This place has probably the worst customer service I ve ever experienced. I have been here 3 times and each time the staff are beyond rude - actually they re down right mean. I understand one bad day but every time I ve been there? Wendy would be so disappointed. :(

This Wendys is really terrible now. New management? They are so rude and I dread if I think Ill need to stop here. Avoid!!!

very good service and very good tasting food

Its barely tolerable. The drinks are from a machine that is bearly working. The place is falling apart and looks like a dump. You can tell the staff hate their jobs and just dont care about their guests. Maybe corporate need to send someone by to see what is going on at this location...shame on everyone there and shame on Wendys corporate office for not maintaining a close watch on dumps like this one.

Stopped in a for a quick lunch. Accessible location, good food and great customer service.

Horrible service, Cashier lady speaks horrible English and is barely understandable. The App never works in store and staff was rude at the counter

Not 1 canadian employee. Have to use your phone to scan the pop machine for a drink ? Nope, made them do it. Paid for a 2 for 4 deal and only got ONE of the items. Absolute garbage, companys gone. Take the whole thing and all its runts back to india

The last two nights (October 12th and 13th) I tried to order something and I wasn t severed. I showed up at midnight and saw there were people in the restaurant, they made eye contact with me and still wouldn t even talk to me, let alone serve me. I ve been going to McDonalds since I won t be served here. Shame

Always good, friendly, service with a smile .

We stopped for take out, while driving back from Calgary. This is the first time I ve visited this location. I hope they were just having an off night, because the food was terrible. We ordered 2 baked potatoes with cheese sauce and bacon; an apple and pecan salad with NO cheese; and a small frosty. Neither of the potatoes were cooked through; they were still firm inside. We put the potatoes in the microwave to cook them. There was only a tiny bit of cheese sauce and 2 small pieces of bacon. If someone orders a baked potato with topping, they want enough topping for the whole potato. The potatoes were terrible! The salad (ordered WITHOUT cheese), had cheddar cheese on it. Normally, the apple peacan salad has blue cheese, so I don t understand why they gave us a salad with cheddar. It was for someone with a dairy sensitivity, so the lady that ordered it, couldn t eat it. I ate the salad, because my potato wasn t edible. The chicken was dried out, like jerky. The frosty came in a small plastic cup with a lid, on it and was only half full. I hope this was just a bad night for Wendy s, because nothing was worth eating. Dietary restrictions: We ordered a salad WITHOUT cheese for someone with a dairy sensitivity. The salad came with cheese on it.

Good food.

One of the best service & and meal I had from Wendys. The gentle who served me was very kind and attentive. The kitchen lady made sure the order was perfect. Food : 5/5

Dining room isnt open 24 hours as posted.

Its wendys. Kind to the soul, hard on the hole. 5 stars

I ordered 3 chicken strips in the wee hours of the morning, and they were so fresh, plus the portions were pretty generous, Ill probably return very soon! Thanks for being 24 hours!

Today my boyfriend and I went into Wendy s before lunch time, I told this women that worked there that we wanted two chicken wrap combos and I showed her from the menu (what I wanted) she then proceeds to give me only 2 wraps with no drink or fries and when I tell her that isn t what I ordered she then said well that s what I put in hun and rolled her eyes. Which was very rude. And after that she charged me more to get 2 fries and 2 drinks, it was so unbelievable. Terrible service here, I saw someone write a review saying the same thing happened to them a month ago. Honestly just do not come here!! And i m pretty sure she was the manger too!

Cold food, first time at any Wendys.

Terrible. Counter person Kauser couldnt understand me or her took forever for simple order. She short changed for a cash payment and couldnt understand til I had to explain 3 times. Avoid at all costs.

watched a older lady working here argue with a teenage child over a simple hearing mistake and had too much pride to admit that she misheard and charged him more for the wrong order then wouldn t give him what he actually ordered and was rude and disrespectful. nothing personal and i eat here all the time but felt today was over the top with a child.

Paid for two extra patties and never got them

Great food

I was surprised when came to this Wendy s. It s clean, with very tasty food! Also girls who works here with gloves! I love it! Thank you! Food : 5/5 |

I just went through the drive thru of course in a hurry to get home . I ordered a potato,large chili and a large taco salad . Stupid me I should have checked my order . Got the potato and large chili but I ended up paying $15 for a small bag of chips and some condiments . No taco salad !

I visited just around closing time. Ordered the baconator combo. It was ready by the time I drove to the window. The fries were soggy and the meat on the burger was dry. As soon as I picked up the order, the Girl at the window turned all the lights off, so couldnt go and complain.

Great staff

I order an ice tea through skip the dish s. When I received the order I took a sip of my drink and it was cold brewed ice tea. In the skip order I clearly order a nestea. I had called and was told I would be called back I have not received a phone call after I was told I d be called back.

There was mold in my burger and when I went to go ask someone for a new burger they give me one with everything on it and I had ask for just cheese on it

Went in to order a quick bite to eat on our way out of Airdrie to go camping. My 7 year old ordered chicken nuggets, which she loves, hubby ordered a double burger, and I a single. Food was ready in a reasonable amount of time and was fresh. The service was quick and friendly. One of the soft drink dispensers was out of regular coke, but I like that there are other fun and interesting options to choose from. The machine was definitely a hit with our daughter!

Fast service and friendly staff.

Showed up at 9:50 pm and with no lineup stood at the counter for 10 minutes with the manager and multiple employees walking past me looking. Finally a gentleman working there commented whos gonna help this guy. The manager came over at 10 sharp and said I will now take your order but itll have to be for take out because our dining area just closed and she then turned the lights off in the dining room. She walked by me at least 5 times and made me wait until the dining room closed. VERY rude and I just wanted something to eat after a long day of traveling.

We grabbed a quick bite to eat at this location on our way to Edmonton. They were quite busy.

Fantastic location, the building is clean and well taken care of.

We went out for a late night meal, after a long day. This location use to be well kept and great service. We got there for like 11:40PM! So they dont close for an hour and a half. Yeah we got our meal quick. However why the hell am I going to order a large meal for an extra $2.60 if you are not going to fill the large fry. I am actually choked. My boyfriends large fry was the exact same, my sister got a medium and it was not even full. I legit ate five fries out of mine and laid it back down to write this complaint. We always check, this time I put my hand in, and the fries were heat lamp warm. I asked for one thing in the bag, vinigar. Thats it, thats all. Hands down will find a better location to go too! Sad to see how we pay more to get less. Everytime. Not just because of our government, however also because the lack of care and respect for others. We all have a job to do! So tomorrow, wake up and do better my friends!

Always on point with the food, never waited more than 20 seconds for my meal. Great service

The Wendys just off the highway pretty much always delivers a good quality meal.

The way lady spoke!!!!

Pretty good. Just what one would expect from Wendys. Drink machines were down forever!

Great place the staff very friendly. Burger was juicy & hot. Bathroom was very clean.

Every time I order from here, my order is wrong!! Will never order from here again. I love Wendy s but this location needs help !!

When in doubt, Wendys

staff are completely ignorant and rude they believe that they know everything about the franchise they straight up told me that a 10-piece nugget does not exist where you can go any other Wendys and you can get a 10-piece nugget it is advertised on their website even they are rude liars please do not conduct business here go to a different Wendys that has reasonable and respectful staff Kid-friendliness: not kid-friendly the staff were absolutely rude and swearing

Best Wendy s anywhere. Consistently fresh and it appears they take care when putting their burgers together.

Came for lunch and spent about 60 bucks total, normally Wendy s is pretty good for quality wise but I gotta say this place was really lacking on the love, we had missing items and our food was either dry or cold. I wouldn t fully recommend this location for future visitors

Went through the drive thru in passing on my way to Edmonton. Drive thru was very busy but it moved quick. Food was hot and fresh. Staff was friendly

Great staff, lots of room to sit, very fast service

Service is too slow. Great food and atmosphere though Didnt get water. I had to make my own margarita. Glass didnt come salted, no lime Food : 5/5

Disappointing. Why can we get a whole and delicious meal at regular restaurants for 15 and junk for 13 here. Used to like Wendys.

Fast food bad for you but taste good eat till your heart attack I plan to

This is one of the best operated fast food restaurants in Airdrie. The staff a friendly, accommodating and the food is fresh and hot. I was in today and even in the midst of the pandemic this location was busy. Thank you staff for your efforts and my family and I will back again soon. Update: the staff are still great but the washrooms are broken and dirty the last two times I have been here. Its not an enjoyable experience if you need to use them.

Everytime I get a baked potato I ask for sour cream and every time I dont get it this is ridiculous I pay for the sour cream and still dont get it and then often times have to go back in just for something I order and dont get just once Id love to order and get what I ordered

Go here because its close to work Every time I say Im never going back! Re heated burger patties. Cold food and cold service Food

Like always they forgot to give us half our meal , we went back for the rest of our meal only to find when we got home the toppings on our burgers werent there. My fry box was half empty . The nuggets were hard and dry waste of money and time going here to eat

The food was alright. What you could expect from Wendy s. The issue is the staff. The lady taking my order was down right rude, didnt put in my kids order which I ordered before my own stuff. When I asked where it was I was called a liar. Everyone in the kitchen seemed to hate life accept the younger fella working at the front. Definitely will never be back.

All good the only thing was teenagers using bathroom and yelling.

Disappointed. Used to be edible, (ate the bottom of the burger).

My elderly parents went to dine in and did not get any service so they walked out and ate elsewhere. Parents are mid 70 s they stood at the counter for ten minutes waiting to be served. Employees were minimum 5-6 one at the fries one on the grill and 3 at the drive thru. One couple were waiting for their food at the counter my parents waiting to be served and the skip the dishes driver who came in after my parents and was served right away. One employee made eye contact with my parents and told the others to serve them and they just looked over and continued to ignore them. My parents went to eat somewhere else. Then when my husband called to speak to a manager about the treatment and service they received he was hung up on. Another phone call to them and they said they were short staffed???? Asked for their store number as we were going to contact corporate office and were hung up on again FYI STORE #6847 DO NOT GO TO THIS STORE RUDE AND NO CUSTOMER SERVICE!!!!!

Closed early.

Service was terrible. Rushed through ordering and paying and banged our truck mirror with the debit machine as they weren t paying attention and just sticking it out the window before we got there. Definitely wouldn t go back.

Regular here as its close to work. Yesterday my coworker ordered a baconator double and was charged as such. We got to the job site and had lunch, only to find out he got a JBC. no big deal, the next day Im sure theyll sort it out and make it right, we are here all the time. We both ordered our regular stuff, he mentioned the incident yesterday and was told there is nothing they can do to fix it. I appealed at the counter for someone to help make it right, they again refused. There is more than 1 fast food chain in town, I dont need to deal with this one. Business lost, Ill spread the word to our crew that if they even bother to come back here, double check your food at the counter so you dont get ripped off, because they wont help you later, even if youre a regular.

Showed up at 7:45am. Doors were locked. Asked the drive thru what time the dining room was open. Reply was 7:30. So they came and opened the door late. Next I ordered my food with the manager. I m the only one in the dining room. She serves me cold wedges. I then told her I want hot ones. She then forcefully threw the old ones out and told me to have a seat she would bring out new ones. The proceed to give me my breakfast. I then attempted to take a couple of ketchup pkg s from in front of me on on the counter. I was once again belittle and told to not take from the counter , but yo use the side ones. Like what the difference. I then sat down a started to eat , my breakfast. Well the sausage was warm , egg was cold, not even the slightest been hot or fresh. The 2nd part of my breakfast was also warm , but the bacon was burnt to a crisp. I threw both the burger and wrap out. The best part was she , the manager , came and gave me a box of 1/2 hot wedges. Poor, good, poor service. I will not go back or recommend. This manager needs some customer service training.

Apparently when they close its get out....and the drive thru wont use mixed drinks like cherry coke Vegetarian options: All good Parking: Great parking

Don t know why we ever bother going here. Burgers are always squished and barely together in their wrap. Drive thru orders are never accurate.

Exactly what you would expect from a Wendys, just an abundance of children under 18 because of the swimming pool down the street.

Fast service, no issues

Management has no idea what they are doing , 4 out of 5 orders are wrong and they argue with the customer about the accuracy after they made the mistake.

Food was so gross me and my eight year daughter couldnt eat it we were on the rd so turning around wasnt an option. Very disappointed

Counter employee did not take order correctly then overcharged me to correct issue and argued about it. Already had initial order, not worth my time to discuss with him further. Would not recommend this location.

Exactly as expected from a Wendys.

Food was fine, but when I was looking at my account later I noticed that they double billed me for my meal.

Food was assembled sloppy and fries were cold.

Food was bad, everything else was great and clean.

They dont clean their deep fryer chicken strips were supper dark and tasted disgusting.

Openly advertises the fire it up burger, ads on display, ads on computer screen INFRONT of customer(s) but doesn t offer it anymore. Frigg off

We ordered and everything was as it should be. Good service good food and good fellowship.

The fries and burger were hot, fresh and delicious. They had not been sitting waiting for an order. The staff are always cheerful and nice to communicate with.

One thin small leaf of lettuce. Did not see it until I opened it up. Times are tough.

very delicious food, very delicious food,,,

Zero customer service browm guy working at front don t know how to talk and deal with customer i asked drink with no ice he put ice instead , ask for hot chilli sauce he said that w ll be extra , from when ? He was so rude

I was super impressed by the quality of food. Often fast food can be served stale and cold, but this food was delicious! The interior also has a great atmosphere! Would recommend!

Corrected order no questions asked

Alright, just stopped in for a breakfast meal here. Wow. Had a baconator on a croissant, damn that was good. Will not get a take out breakfast anywhere else from now on. The right amount of meat cheese egg ratio but they also put on a sauce, so your bun isnt this dried out thing. Delicious

Very poor food quality. Barely warm, and it looked like someone pulled my burger out of their back pocket. Not appetizing at all.

They cant get orders correct. Last 2 times I ordered sausage and got bacon. Today I specifically made sure to emphasize sausage and that is all I got, there is no egg!

Luckily I live out of town other wise they would have gotten an ear full. I received the wrong order for the third time and it will never happen again as I will never spend another dime in this place

Newly renovated and expanded menu includes breakfast now! Still maintaining high quality burgers and salads. Clean, bright and comfortable atmosphere for dine in. Kid-friendliness: Our granddaughter loves the cheeseburger kids meal.

I have never been treated so rudely in my lifetime or subjected to the embarrassment that I was by the on duty manager today named Kran Peter ! I attended this location last approximately 4 months ago on our way travelling north to Edmonton as we usually do, well unfortunately at that visit our meals were not very good and I think they messed one or two up and the fries were on the colder side and soggy and they mixed up our drinks and it was just over all a bad experience, so I called them as we drove down the highway more and spoke with someone who said that we could come back and they would fix it but I informed them that we do not come through often but would next time we are in the area and the person I spoke with said they would be happy to replace our families meals at no cost. Well, today we are travelling by that location so I decided to stop in I explained my need to the lady taking orders and then a young man came out and was incredibly rude right off the bat, he informed me that he couldn t find my name and he was carrying a binder and therefor needed proof that I wasn t trying to scam and get free food I was shocked, I have no proof and didn t think I would need it but I told him I don t know what to do he was ruder and louder and even the other cutsormers around and my children who were present were all shocked by the treatment I was receiving, I told him I have plenty of money and am happy to pay for the food but I wanted his actual store managers name and contact information because the way I was just accosted by him was unacceptable and he walked away - after a while of me standing there totally confused he came back and gave me a piece of paper and told me to call me tomorrow and speak to the manager Simar Jeed and that if I wanted to pay I could have food but otherwise get out of his store if I m just looking for free food - in front of other people and my children!! I paid for our food no problem, and while we were filling up the drinks I had several customers come over and tell me that specific Wendy s location is the worst they ve ever been too another couple came over and told me the way he talked to you was absurd and we are never coming back here again , I want to also note that even the other employees were giving me sympathetic looks from their stations. I did not deserve to be accused, yelled at and insulted and I m astonished that such a rude human being as Kran Peter has been promoted to a shift leader/ manager. We will never stop there on our travels again, and we have been doing so for years I highly suggest to everyone that happens to come across this review to save your money and go somewhere that you will get quality food and quality service and treated with respect.

Food is great all the time

Busy location but the service was good. I like fresh food that Wendys offers. The burgers and fries were hot. Gotta like a frosty on a hot day.

Literally the best road trip Wendys! We hit this spot lots and the food is always fresh and fast. Love it.

Very good burger

Wedys was fast,hot, and right on the go, you know what to expect.

The lettuce was dry and was soon to be bad the meat tasted off. Everytime we go its a bad decision. They dont train there employees to the service they need to learn. Way to expensive for what you get 15$ for 1 burger and small fries Parking: Do not go here

Good fast food and service!

Great service and clean restaurant

I ordered the #9 combo. Why did they assume I wanted the spicy? There definitely seemed to be a push for speed, which was a success. Remember to ask for what you want.

Iced coffee was the best. Food was great. Fast service

Cobb Salad was surprisingly good

Very nice atmosphere. Clean and not comparable with Calgary Wendy s

Staff could use more training. Almost half the time my order is incomplete or incorrect. Dietary restrictions: Allergic to tomatoes

Breakfast was great! I got the sausage wrap combo. The potatoes were the best part , tasty and crispy. Coffee is good too!

Staff is good, food is good, only complaint is the flies. Like - I can see 7 from where Im sitting. Gross guys. Same as the other location.

Firstly, we didn t receive everything we had ordered so I went up to ask for the burger I order and the guy working there was awfully rude to me. I went on to tell him I hadn t received my burger that I ordered and he snipped at me. He then stormed into the back and gave me the burger I originally asked for. Very bad service.

I went with my friends so it was great Parking: The parking is very nice Food : 4/5 |

Negligible amount of intelligent people working the tills

What ever happened to customer service, accountability and simply saying Im sorry The absolute worst!! Not only do they struggle to get an order right but manager Sanjel, who passed my a drink tray without the drinks secured and spilled an entire drink on me, refused to accept responsibility, offer a discount or apologize as myself and my car were now soaked in iced tea. After several attempts to stand the drinks upright only to have them fall over again each time, she continued to blame me. A simple apology would have gone a long way on rectifying the situation however she flat out refused. HORRIBLE CUSTOMER SERVICE AND NO ACCOUNTABILITY. What an absolute horrible experience and not even an apology. She even told me to go ahead and contact corporate. So, I absolutely will. Do not recommend at all. Stay away. Not worth the grief especially for what they are charging.

Burger was dry, poutine cheese curds were frozen.

They dont even pretend that they recycle.

Solid experience which is typical of Wendys. Food is fresh and the salads offer great value.

I dont come to this location often, and after today, Ill be sure to only go to the veterans location. Half cooked fries, and the worst excuse for toppings on my chicken sandwich. Worker at the window was less than friendly as well.

Pulled in for a quick online ordered meal. Showed up promptly, as ordered, still not a fan of the app, but not this restaurants fault. Coupon wouldnt apply to my order. Lots of beef Food

Just the same as other Wendy s.

Great for service at lunch. Quick in and out.

Evening Manager is clueless and ignorant. Tells me I cant redeem anything on the app for free because it didnt register even though its on the receipt and it was scanned out and points removed. Proceeds to raise his voice and be vulgar. Good thing Im just passing through, I do not recommend this location. dude needs a reality check. Thats not how you speak to people. You work at Wendys, chill there bud

If I had known how fast their ice melted, I would not have taken any in my take out order. Otherwise, the food was good. Oh, one more thing, for a $32 order, 2 people could have gone to a waitered restaurant. You would have spent only 2 to 4 dollars more, and relaxed...

Very rude. When I asked why I was being charged $2 more than the advertised, menus listed price she told me if you dont want to pay, go somewhere else. I walked out. I am sick and tired of rude people and crooked businesss trying to over charge me. Screw you Airdrie Wendys

Charged me for a medium frosty, gave me a ridiculously small one. I dont appreciate being ripped off, especially when I specifically ordered medium because I wanted to indulge my craving a little! Annoying. Service

The staff was very friendly, the food was quick and hot. The coffee is pretty good as is the cup they serve it in. The breakfast menu is pretty good, in general. Their seasoned potatoes are awesome. They get my orders correct.

The workers are alsway rude and they only let me refill my cup that I paid for once because they said one is good

The rudest people I have ever had the displeasure of dealing with. If I can help it, I will not be back.

Everytime we go thru the drive thru they get the order incorrect. Even though when placing the order on the display it is correct. And then when we go in to explain the order is incorrect they return with rudeness, like it s our fault. The last 4 times coming through our order was incorrect. Will not be going to this location anymore.

I ordered a kids meal and the burger was luke warm and dry.

Burger dry and cold. Bake potatoe dry No customer service