Wendy's in Airdrie

Overcooked old burger patties , lots of the drink options unavailable. Fries were cold and only 1 till open. Baconator had barely any bacon

My wife and i decided ro grab a couple of burgers as we were just leaving airdrie. I didnt realize that we had to specify we wanted the burger HOT or at least WARM.

Arrived for breakfast at 8 am. Waited in store for a minimum 5 minutes before I was noticed at the front counter. Other than that food was good.

Typical wendys, always good

Terrible service,First the turbine cant get my order right then he goes into the washroom and hes out in moments,I say your not touching my food,they give me new food which is the wrong order again!Will never go too the veternsWendys again!

the employees here need to be taught how to deal with customers properly. How to say thank you.

I went into this location today for breakfast, went through the door and was hit in the face with the smell of sewer I never left a restaurant so fast in my life. Disgusting. Terrible. Left without an apatite.

really tasty burgers and the drinks are really good

Im done going to Wendys. I come here 3 times a week and order a classic chicken sandwich, and almost every single time they give me a spicy chicken and a couple times they gave me a hamburger, and 6 times out of 10 they forget to give me my straw. How hard is it to get orders right. Today I got to the crossfield turn off before I realized they got my order wrong, Im not wasting the gas driving back, and I cant eat spicy food, so in the garbage they went

One of the better fast food spots in town Parking: 50+ Food : 4/5 |

I stood there for almost 5 minutes, they ignored me and served the customer behind me first, I tried to tell them I havent ordered yet, but they just walked away.

20 dollars for a burger, small chicken wrap, and fountain soda. Could have had a better meal at a sit down restaurant for a few dollars less. Food : 3/5

guy working the window messed up my order and forgot my daughters drink

Was at this location at 7:10am and staff refused to open the door to the dining room. Hours of operation say it opens at 6:30am.

They have Indian music blasting over the speakers

Very clean and modern Wendys. Pleasant and efficient staff. Large clean individual washrooms. Parking: Massive parking north of this location.

super nice kid gave me my order, 5/5 stars for service but the lettuce and tomatoes were DISGUSTING. Insanely wilted- to the point of being brown, and it was just in a ball on top of both sandwiches. Im not sure if this is a result of management or what needs to change, but thats straight up disgusting. to the chill dude who took my order tho

This place doesn t even deserve 1 star, the staff hadn t a clue . My mom ordered a tea but got tea and coffee in the same cup . The tables and chairs were filthy. The food was disgusting.

Washrooms were FILTHY!!! Sure makes you lose your appetite for the food you order. I hope the health board shows up and shuts them down. Gross .

I ordered from this particular Wendy s on August 15th around 11:30pm. I ordered my food and on the screen it said exactly what I had ordered + the total. I pay, and then they tell me I did not order 2 out of the 4 things I ordered, although I payed for them. Then I had to pay for the 2 unordered items a second time. Total scam, never coming back to this location again.

This used to be a good location. Friendly highschool kids working there. Always got a hi how are you. Not today. All i got was a hi through the speaker. Told to park your car when there was no one else in the dt or in the restaurant. I only know it was dead inside because i had to go back inside once i got my food to get straws, napkins, ketchup. You know the things we all expect when we pay 18 bucks a person for a meal nowadays...

Went through drive through and my breakfast sandwich tasted like grill cleaner.

Just went through the drive through again got home and there was no fries in my combo and of course I ordered the large fries, this is the 3rd time, last time was chicken burger when I ordered beef. Got the salad I ordered at least, but $28 bucks and NO LARGE fries, and 2 cheese sauces to go with my burger at least

TERRIBLE, DISGUSTING, NOT WORTH IT. First of all, it smells like there is a sewer problem in the restaurant. Do you know how gross it is to eat your meal while smelling discusting sewer smell? Also, it is so frustrating to be told to park and wait for my meal, to then be handed a bag missing food!!! I then go in and ask for the gravey I paid for to be handed a cup with barely enough gravey to cover to bottom of the container. I am SO SICK AND TIRED OF PAYING FOR CRAP FOOD AND SERVICE. WONT BE GOING HERE AGAIN. Dont waste your time and money like I did.

Always smells of rotten eggs and they never have vanilla frostys.

Typical Wendys. You know what youre getting. Not terrible, not great.

Super disappointed. My hubby went around 8pm for a late dinner drive thru. Kids asleep, wed treat ourselves! Wrong.. Once were home, we discovered our poutines have no frickin gravy! Just curds and cheese. I order the chicken strips with ranch, but guess my distaste when its Ghost Pepper Ranch!! I cant have spicy things.. so dry strips it is. Hubby got Daves singles that just looked very sad and near life expectancy.. Well probably do our little escapades at the golden arch.

Good food

Food was disgusting had a burger given to me already super cold and soggy during their lunch which I figured would be fresh never going back.

Apparently Wendy has joined in the breakfast sandwich industry trying to push on us warmed but not toasted English muffins. Do either of these look toasted to anybody else. I should not have to add an extra note to say hey. Make sure its really toasted please, when it says that its toasted in the description. Disgusting

Breakfast Baconator Best Breakfast Sandwich Bar NONE! However, the one I got yesterday wasnt as good as Ive had. Seemed skimpy and small compared to what Im used to.

Chicken sandwich had way too much untrimmed fat, breading fell off, pretty soggy aswell, service was great tho, quick and helpful

Drive through is always fast.

Havent gotten my order right in 4 visits. Trying to get a double bacon delux with no pickles or mayo First one was a single, second had mayo, third was a baconator, fourth had mayo They rush you through the ordering process and dont give you a receipt. Im sure any fast food place in airdrie will do a better job, I should probably stop going back

I had 3 perfectly formed chicken fingers yet they were very floppy. The sauce was good, the fries were long but I will not eat there again until next time.

they straight up called me a liar when I asked for a 10 piece nugget they said it never existed so I made sure to order one when I was at a good Wendys and I brought the receipt back the response was oh cool we wont do that, so in general rude staff and heres a screen shot proving a ten piece nugget exists from Wendys Canada

Its a regular Wendys foodwise, a normal fast food joint to look at, but the customer service was quite nice both as a walk in and a drive through.

Its a fast food joint.

Poor customer service

Nor great, asked for fresh fries and was told no. Will not return to this Wendys

The staff were friendly. Food was hot and made for us. Very clean

We ordered delivery...and they use tape to seal the coffee cups...not thr cardboard stickers like starbucks...sticky tape that melted with the steam and made the lid unusable...perhaps an easy thing to improve upon?

They refused to serve me by drive-thru because I don t have a car. What about people like us (truck drivers) who brings food to restaurants so you guys can run the business!

Its a wendys

Ok, I swear I had yesterdays unsold beef patty on my single Daves burger. The meat was dry. Awful. Tasted horrible. If they make only fresh never frozen burgers, this couldnt have been freezer burned, but it sure seemed like it. I will never visit this location again.

Went into Wendys when we took a break from work service was quick the food I enjoyed the bacon double burger atmosphere was good I enjoyed it there was only a few people though I have never been in there when it was crowded

Went through drive-thru. Manager charged me twice for one order. She insisted that payment didnt go through and wouldnt give me my order even after proving that she charged me twice. 0/10 customer service. Stealing money from customers.

Fast, polite, accurate

Everything is usually good just dont order a lettuce wrap I used to love them now for the second time in a row they just put small pieces of lettuce on the top and bottom.

Got an order from drive thru and it was the worst burger Ive had from Wendys, the meat was dry and cold and the bun was stale it tasted like it was left out for a day then served with new toppings. Disgusting.

The manager and staff are so RUDE! Argued with me and another customer over what we said when we ordered, and that what we got is right when It was clearly NOT!

Always fresh and good.

Great for a fast lunch.

Friendly staff and consistent food quality (most of the time). Staff is quick to rectify quality issues.

Need more attention to cleaning the dinning area.but overall food is great and tasty

Love the food but not the service. I think they can do better. Every customer feels just like a number. A smile will make a big difference.

I d give them zero stars if I could. Customer service is seriously lacking at this location. Ordered food for pick up tonight. My boyfriend went in to grab our dinner and had to wait an abnormal amount of time when the app stated it had been ready for 10 minutes already. As soon as he came outside one of the employees locked the door behind him. As he got to the car we checked the bag and it wasn t even our food. We tried to go back inside but again, the door was locked. The staff were clearly looking at us out the window. A female employee who I assume was a manager or supervisor brought food to another customer outside. I spoke up and said we got the wrong order. She snatched the food from my hand and locked the door behind her again. She finally came out with our correct order. No apology or anything. Total attitude on this one. I work in the customer service industry and I was appalled at how we were treated. Will not be back.

Awful customer service and management. Never returning for food.

Dependable

Horrible location. Twice now Ive had staff attempt to overcharge. Today was charged $40 for a bacon deluxe combo and chicken burger (non combo) was given no receipt but I thought it was too much was quickly given a refund in cash. The previous time was charged and got a confirmation on my phone and was told it didnt work I showed them confirmation and the dude working drive thru got angry at me and said fine Ill just give it to you. Definitely scamming people double check your receipts and ask for one and make sure you arent being scammed if you are going to this location

To Wendys Airdrie & placed take out order. 1 #1, and 1 #2. He asked what we had ordered second and again said 1 #2. But when we got home we only had 2 #1s, but had paid for a #2. NOT impressed w/ Wendys Airdrie!!!!

Great food, staff was very friendly, good seating selection

its rich

Meh

I dont get it? We dont have a Wendys in our city. A lot of people in our city are crazy for getting one. We were on a holiday and I thought I would try it again. The food was ok. The price, to me, seemed higher than my go-to place. The price I was charged didnt match the menu. I was told my burger had 3 slices of bacon. A slice of bacon is about 8 or 10 inches long. These 3 slices were about 3 inches long. Having said all that, the burger was ok. I didnt think it was anything special. The seating area was small. So, it was ok, but nothing special.

Not as good as I remember. No option for extra pickles, tomato, etc. Noisy. W used to be my preference.... Can pass now

Nice salad and staff

Not good service

Slow service not enough interaction or talking

Went there with family last night. 3 of the 4 of us got food poisoning (or at least really sick). The same 3 of us had the same meal - spicy chicken. The 4th person did not have chicken and was ok. Spent 24 hours (so far) in pretty rough shape .

To expensive

The girl didnt listen when we gave our orders

Nice

Staff is good, food is good, only complaint is the flies. Like - I can see 7 from where Im sitting. Gross guys. Same as the other location.

Absolutely super clean restaurant!! The mist amazing lady took our order and the food was so fresh!

Takeout order, it was good the 4 value burgers I got had fresh vegetables and it wasnt stacked like the leaning tower of Pisa. Quite enjoyed it

Great place to have a coffee and sit by the fireplace

Well Im on the streets these days so was spectacular because the cashier covered my balance which was only pennies but I got two burgers instead have one good job

I ordered a mobile order and the last time i was here the girl asked me if i could fill my own cup because they were busy, lots of respect for that women but today September 22 2023 the girl named Pamna i m pretty sure that s how you spell it if it s not her name or how you spell it my apologies but she was beyond rude, she looked at me and didn t say hi or anything she finished putting away the bags then put my cup on the counter and said Fill it yourself beyond rude. I would recommend this place very proudly but if she is gonna treat everyone like the way she treated me i don t not recommend this place. if you look for friendly service i suggest finding another place. the place is also full of flies, i get it the window and doors open so much but it s not a good way to get customers if the flies are on the food.

I dont eat out often but in the last 6 months I have been to this Wendys twice, both times staff are extremely immature, the female drive thru staff have full on conversations with each other and do not greet their customers at the drive thru window, or they are giggling as they are speaking thru the speaker. The female staff are ridiculous and need to remember that they are at their jobs and not in the hallways of their high school.

The staff can not seem to get orders right. Ordered two drinks and I get four straws and then I get charged for a combo and dont get my fries.

The food always fresh and hot.

Clean restaurant and the food was hot.

Ordered a Double Baconator combo with large fries and large Coke. Also ordered a Spicy chicken combo with a chive and sour cream baked potato. I was handed a single bag that felt a bit light. There were people waiting behind me so I asked if that was everything. The lady at the window said yes so I drove home. I am missing my fries. Next time Ill check but they dont often make an error like that.

I understand this is a new part of the branch, but that doesnt justify the sloppiness and bad service. The burgers are either with too much sauce or barely any. The salads are also pretty gross. A few wrongs orders have occured too. The other location is MUCH better.

Fast service good fòod

closed before 2hrs before the time posted on the store.

Im seeing so many bad reviews about this place I wish i saw that before I ordered because this is what I get for grilled chicken sandwich

Stopped in for a couple wraps. Quick snack . More like I should have ordered a salad not even any chicken in it.

Good fresh and fast

Still has plexiglass up, cant hear the counter person very well. Slow service.

Staff didnt listen to order, charged me for items I didnt want and were baffled when I tried to straighten it out with them. Never going to this location again

There is something special about this location: fries are so good, service is fast & the burgers are fresh & delicious. Well done Wendy s.

This place is the best. I lost a receipt for a purchase made on a corporate Visa and Manjlt when above and beyond to help me out.

Poor service

Great food but its funny how they keep advertising that they serve breakfast now but wont open early enough to sell it

Payed 5$ for this much ice . And less drink in it. Thanks

Thought the strawberry frosties were back, nope. Bit still used coupons to get 2 Daves singles 2 large chocolate frosties and 2 pup sized vanilla frosties. Larger sized the order and made cherry coke to drink. Didnt take like coke though. Staff were very helpfull and friendly. One of 2 webdys in airdrie.

I went to the drive thru at maybe 10:45 I was instructed to wait up front coz my order will take few minutes. So I did. I waited til like 11.05pm NOTHING! I wanted to get their attention, I finally saw a crew in the dining area. (Dining was closed only drive thru is open) She saw me, but proceeded to leave and DID NOTHING. I then decided to go to the drive thru window. And asked a customer to help me get the crew members attention and she did. I felt so bad. But she was nice about it. Then I said, hey! Ive been waiting for the order I paid for more than 5 minutes now. I was being nice actually its more than that! Its like 11.10 at this point. There were some.stranded guests from the u.s. that was stuck and they wanted to order so I told them to hop on. We went to thr drive thru once again. Got their orders. Got my order. Because its been that long, the manager decided to remake my order, gave me 2 free frosty. The whole angry experience was flipped. The Americans were happy I was happy as well. Its a good start to celebrating canada day!

We went here one night not really knowing that they re actually closing soon because of the affected hours but they still ended up taking our order. Although they did I just wished we didn t because the way they took our order was very unprofessional like I was asking for extra ketchup with the fries but the lady told me to just say it on the window and when we were at the window I was trying to ask for the extra ketchup but the lady just smiled and closed the window shut on me and locked it up. Point is service was bad and staffs were very rude. The food we ended up getting was very sloppily made like no effort was put into it. I worked at a fast food before and even if we were closing for the night we have never treated our customers the way we got treated in this location

I was a little disappointed after seeing all the advertising for the breakfast meals and wanted to try it and the one day there I got there at the time they do serve it which is limited they said its not available that day anyway they do make good food and my favorite is the frosties

Good clean

Love those Triple burgers

Waited 5 minutes at drive thru just to have no choice but to drive up to window still no service called I side to get service no answer had to go inside food was cold upon receiving major disappointment will never return to this location

They always get my order right and definitely the most visited fast food in town for me

Food was what you would expect from Wendys. It was my first time inside this location (Airdrie off Hwy. 567), and I was not impressed with the state of the dining/front end area. The floor had several small spills, garbage, and the drink station was a disaster.

Was good food friendly staff tables were clean along with the bathroom, was served fresh food that tasted pretty good.

Daves double is a great burger.

As far as fast food goes Wendys has the best burgers and chicken sandwiches. There is no comparison on the value bugars (ie McDs cheese burger, A&W buddy and Jr King) to the JBC as it actually tastes good. And just so you all know when reading this, all cattle eat grass/hay so the are all grass feed. Grass finished is a completely different category but A&W want to try and confuse you. Wendys is simple, never frozen beef that tastes great and that is why I cant wait for the new location in Strathmore.

Made a later evening stop for 2 f Large frosties and a 2 large drinks for a treat. Management were friendly and completed our order quickly. No issues and it wss also right beside again road so easy to get to. Superstore, canadian tire, timmies, Boston pizza, party city etc are all dearly so very convenient among other stores as well.

Food was good, fresh, and hot.

Make sure you check your order before leaving! Only ordered 2 bacon deluxes and got 2 plain hamburgers! Would have went back but I m 20 mins away probably won t go back to this location ever again! If I could I d give 0 stars.

The place was a bit of a gong show, quite busy. The ice machine didnt work properly and the ketchup dispenser was broken. Staff was friendly though and food was good.

Extremely rude and disrespectful all I wanted to know is if y all were open and I got hung up on 3time without the question being answered the manager was extremely rude and insulted me multiple times they could not answer a any questions I asked I m just frankly disappointed and disgusted I hope everyone the best and pray y all become better people

Very good place. Delicious burgers and fries

Breakfast sandwich was very good and the potatoes were awesome eh

Worst experience at any Wendy s ever. Chicken burgers had almost no lettuce. Tomato was not on my burger either. All burgers were squished. I personally do not like ordering delivery from Wendy s but this just reassures it. This location was great at first but has slowly been going down hill. December 2022 Restaurant serves breakfast till 10:30. Arrive in drive thru at 10:23 and get told no more breakfast. Change your breakfast hours if you re not going to honor them.

Awesome food. Very clean tables and bathroom. Staff were friendly and fast. Would definitely return!

Quick service Im drive thru

We didnt get any straws, napkins or catsup. Very poor service. (at north Airdrie)

The service was great and the food was awesome!!!!

Dirty

Better than AAA steak

Great burgers great taste

Love the food! Great value for money

Food was fresh and hot. Waited for it to be prepared.

Excellent service and friendly atmosphere... tasty food as always..all staff is always happy to assist I came last night evening manager suman was so polite.. allover 10 out of 10...highly recommend

Freshly made..... I think one of the best

Has an issue with the coupon I was gonna use and instead of helping the cashier, the manager just walked away and didnt say anything to the issue

The only drive thru in Airdrie where they greet you with Hi, how are you?. I get that its probably a scripted greeting but I appreciate it anyway. Friendly staff and good food and you CANT go wrong with a JBC.

Always great service and good fast food.

Worst place, floor and all tables dirty and sticky. Not like it was even busy to maybe justify that

Good burgers and fair price.

Very good!

Well we were the only customers and our burger was underdone and still pink. Staff were more concerned about receiving their Tim Hortons coffee than serving us. Doubt I will return. Im sure they can do better.

Absolutely awful! Burgers were sloppily made, meat hanging off the bun, soggy lettuce and tomatoes. A complete mess. Fries were only half filled and the pop had zero carbonation. What a complete waste of money. Im glad I used a coupon because Id be more mad if I paid full price for this horrible meal.