2700 Main St S, Airdrie, AB T4B 2A7, Canada
Canada's original burger restaurant. Known for great-tasting burgers, handmade onion rings, and frosted mugs of famous A&W Root Beer. Now Proudly serving Organic Pret Coffee, offering hot, iced and frozen beverages at A&W Brew Bar.
Brutal long wait times. Went through the drive through just to be stuck in line for longer then 20 minutes. The dumbest part is you are stuck in the line and can't leave. They just have you wait and wait. To put the cherry on top, after this ridiculously long wait we get our food and it isn't even fresh. You try and complain and they just make you wait again for another 20 minutes. This is not fast food nor is it acceptable service. Try another location if you want a&w
I love this restaurant and all A&W’s for that matter .. it’s the best bang for the buck for breakfast and probably my favourite fast food burger out there .. at this location which I visit at least once a week the food is always good .. there is a bit of a language barrier with the new staff and that gets frustrating I would also recommend better training I know it wasn’t their fault you could tell they were under trained ..see you on Sunday !
Terrible experience tonight! Food was terrible! Wait time was ridiculous! And food didn’t taste fresh considering. Went through the drive thru and was asked to park up front. I waited more than 10 minutes and when I received my food it looked and tasted like it was sitting out for ages! Yuck!
Always get the order wrong. Guy at the window trying to act slick like a salesman, it’s a burger and an apple turnover. Then on top of it all the turn over was kinda cold to be honest. Next time starving is a better option. Too bad, one always hopes for good experiences.
Convenient drive-thru when you are in a hurry. Dine-in experience is okay. Food tastes like regular A&W fare, but I particularly like ordering Root Beer in frozen mug. Dining area a bit small.
Went in tonight (October 11), ordered some burgers after a long day at work. Realized that I messed my order up after the food was made. They quickly came to my rescue, even though I was 100% at fault. They made me what I was hoping for and didn’t charge me again or get upset with me. All while was on shift that evening around 8pm, you’re all amazing!
Haven’t been to an A&W for awhile. The young man at the counter was very pleasant . We ordered 2 separate teen burger meals. The first one was with onion rings which were hot and delicious the second one was with fries. The fries were lukewarm and had that old taste to them. Both teen burgers were delicious and the vegetables were nice and fresh.
I always try every business three times before I come up with my opinion. A customer's complaint should always be taken seriously. A response shouldn't be.. nobody else complained about it. A respectful approach for the customer should always be expected. The inconsistency of meal preparation at this location is apparent. Under cooked hash brown, burnt toast beside untoasted bread, sour tasting cream in coffee. A&W is one of my favorite breakfast stops, which I can only afford once or twice a month, so it is crucial for me to enjoy a well prepared meal. All my concerns are developed over the three visits for a complete and honest review. And every time I order anywhere, I voice my order clearly. I also understand that being within the top ten percent of expert reviewers may have an impact on traffic associated with my opinion. The price point set is the best thing going for A&W unless you order separate/extra items from your combo. Overall, the meal wasn't horrible, but again, the inconsistency of the meals and employees' approach to customers needs an assessment to be conducted, the bathroom wasn't clean, and there was no soap in dispenser first thing in the morning.
Best French fries at an A &W ever!
Very clean and friendly atmosphere. Best A&W I have been at in a long time. Great customer service all around!! Dietary restrictions: Best lettuce wrap burgers in the fast food industry!
Vegetarian options: New veggie burger is tasty .. thanks for adding more vegetarian options Food
Staff seems disinterested at times, and disregard customers by having loud personal conversations, but they will never let you down with the quality of the food never once had a complaint
Same as we expected.
Great place . Had an amazing experience . Vegetarian options: They offer beyond burger and hashbrowns for vegetarians. Food : 5/5 |
Was great , good ambiance
best masala veggie burger , i hope this limited time burger stays forever
Just what youd hope for in an A&W. Get the sausage and egger with an extra toasted regular sesame seed bun! So good
AnW is my top for fast food.
Excellent Service. The manager Jason truly leads by example. He is kind and made sure our experience in the restaurant was perfect.
Coupons make this economical. Nice place to meet your friends on main hwy.
The staff here are always very polite and freindly!. I usually go very early before 7am, and the service and food is always good.
Great service and food.
This A&W has great service! Smiles all around and awesome energy! And I didn t know they gave out the big mugs to use for pop when you eat in! I was living for that!! Food
The new coffee bar experience is amazing.
Very in professional staff at 740 on a Saturday night. All of them just standing around bossing 2 of the youngest ones around. Had hair in my burger as well
Ok
Super slow!!!
The sign with the hours says dining room is open until 10pm. Dining room was closed at 915pm and staff would not open it. Pretty poor customer service at this location.
Friendly staff and decent prices, nice to have coupon as well makes order cheaper
Realized A&W s breakfast menu includes eggs, bacon & toast as well as the breakfast sandwiches. The classic bacon & eggs combo is very reasonably priced and was prepared well
Enjoyed their Canadian breakfast
Use the drive-thru it was quick... Order to teen Burger it was delicious
Love papa burgers with cheese and bacon Parking: Portage Ave Food : 5/5 |
The soft drinks were nice and cold and didn t come with any ice. The burgers and onion rings weren t all that great for their high price point unfortunately.
Today I ordered chubby chicken sandwich on drive through. When I tried to eat it fries with sandwich are cold, I throw it the garbage jest west of the money. Please respect the Costomer. Thanks Zak
I love the staff , so much better service than the A&W located on Edmonton trail
Terrible service!!! RUDE STAFF And 12 minutes for 1 order of fries!!!! Food
Great place, great food, staff is friendly, inside is clean!
Hamburger patty was dry, too much dressing and the bun was just okay. Wouldn t rush back. A and W has lost its mojo. Food : 3/5
Went in and specified what I wanted on my burger with my meal so the it would not get mixed up in the drive through. They still got it wrong and of course did not find out till I got home
The other day I went with a breakfast coupon. Because there is a supply chain issue with hash browns, we were told that we had to pay extra for fries as replacements. I said we will forgo it, and the elderly staff member very rudely commented that she had to put in fries or we cant use the coupon for the deal. Politely, I said why would it be our problem because there are no hash browns and we dont want fries?. She walked away and repeated mimicking my comments to the other team member, why is it our problem leaving my friend and I looking each other. No apologies for the problem. Then a supervisor came over and rectified the issue. Very disappointed by the service. I go there quite often.
Out of hash Browns. I asked if I could get fries as a substitute. No problem. They didnt tell me, its a $4.00 upcharge... Not a substitute... Not happy about that... I drove away. I wont be back. I went to Dairy Queen.
The staff is amazing.
Unbelievable customer care. Treated us like we were royalty. The staff were super happy and friendly. Shows that the managers do a great job with the staff
I ordered from skip the dishes from this location. Who ever on the A&W side did not do their job and didn t give the meal to the driver. Only gave the drink. When I talked to A&W they said they could not do anything about it. No customer service in my opinion.
There poor server on Till was very confused, asked for meat on the side everything came on the side. Forgot our coffees. When we went to put our tray away she was cleaning the area with her back to use and took a while for her to notice we were waiting to put our stuff away. She should not work the morni g shift
Again, typical Chain Restaurant and nothing special.
Clean! Very clean!
Awesome job
Incredibly rude Asian lady, decided to take my business somewhere Im treated better.
Clean and good breakfast.
A&w is a&w.
Excellent service, they are fast Food is good.
My son love the double chicken buddy burger.he always say I want a double buddy.
Good food.
So I know A&W has never served ice with their fountain drinks and while not preferential for some customers we understood since an ice machine was not even in the building. However, now with their fancy all in one coffee smoothie machine their could legitimately be an option for ice. There is even a giant button on the front that says dispense ice only. So today when I asked if it would be possible for a little ice in the bottom of a cup for my fountain drink it was very frustrating to be told no, that it is company policy because their drinks are already served cold. Yes, but 10min down the road it will not be. Also, if that is the reason then why serve frosted mugs for those staying? Just a little frustrating when it was no skin off anybodys nose and instead of having a drink to go along with my meal I was just left with a bad taste in my mouth.
My brother was impressed with his Canadian Breakfast complete with VanHoute coffee.
Good food nice staff, sometimes stop here when Im on my way North. Easy to get to from the highway. Parking: Limited parking but easy to get to from the highway 2
Tummy full breakfast
Staff are very friendly and helpful. Food got out pretty quickly and was fresh and tasty
It was clean, the staff were all friendly and polite, and my food was fresh. For a fast food restaurant, thats 5 stars for sure.
Its not a bad place to go for and once in awhile for a Papa burger
Quick and amazing food
I had to try the new iced rootbeer. Definitely, disappointed. Im glad I tried it, but its certainly not worth the pricey amount they want for it. Iced rootbeer at home is just as good when using a blender and ice
Beyond meat burger just fine but not enough ice for an iced coffee?
Ordered onion rings through the drive through a week ago Every ring was undercooked and stuck Together! Came through the drive through again today ordered a Frozen Rootbeer! They said the machine was down! Not happy with the service at this location in Airdrie! Will be supporting the Edmonton Trail Location from now on! NOT IMPRESSED WITH THIS LOCATION!
They got my eggs right its a rare thing .kudos +
Root beer floats are still the best, onion rings not very good anymore
They gave me the wrong item and I had to go in to have it corrected
Why do we have see Allen on all the commercials? Just stop
Great service. The young Lady was training and did very well with our order. She was polite and was learning well from her trainer. The food was yummy and quick . The restaurant was clean and stocked well with condiments, napkins etc. Would visit again.
Food was great, the manager introduced himself and shook my hand
Curtious and very hospitable
Waited twenty minutes then left
First time staying here for work and this is the worst A&W I ve been too. I always get something crunchy and hard in my burger that makes me lose my appetite.
Thank you for the delivery from Jason! Truly grateful for the Amazing service
One of the best fast food chains
Fantastic! They originally got my order wrong but they fixed it well and gave excellent service. My friend and I appreciated the laughs you guys gave us and the hospitality. Vegetarian options: I m vegetarian and have been for a while, I rely on A&W for its options!
Food ok...but is better than burger . Because serves more than 1 person ,.. but a and w is very expensive
Always long wait for pickup order.
Ordered a simple lettuce wrapped burger. Waited 20 minutes at the window then was told I was over charged and was given my change back. Then I was told I just had to go park in front and they would bring it out in a few minutes. Waited 10 minutes and nothing. Went in to follow up and they were clueless about the burger and it hadn t even been started yet. They gave a refund but it was ridiculous. I was chill and easy going the whole time. Like do I have to be a Karen to get proper service ?
Toast to Jason! I had an issue with my order in the drivethru and didn t realize until I was back and work. I called, Jason was thorough and went above and beyond to correct it and deliver my food again. Thank you!! Service
This particular resturant is clean and have friendly staff.
Legitimately the happiest, most energetic and friendly group of staff! It takes a lot for a fast food place to get a 5 star review but the team that was working December 15th 2023 definitely deserve it! Amazing atmosphere!
Food was great
Always fresh chiken sandwiches & best coffee soo good.
Friendliest staff at this location. Good fries too.
Suppose to open at 6am but we been waiting for like 15 -20 mins for them to take our order :(
I aways love A&W.
This location has a small dining area, but at least when I was there, around 4:30, it wasnt busy, and I largely had it to myself while I was there.
Fairly Fast service, freshly made food not like some other restaurants
Food and the service was good
Kids playing in the kitchen and the till. When they make food, young girls shinny beautiful nail arts are touching food... sorry girls, you may love your cute nail arts, but no... I dont want my burger and fries touched by your nail arts. Please wear gloves or just working at the cashier till.
Is it the coffee that gives You a kick straight away, or the well cooked ,fried..whatever way its made chicken or burger ...always on point and a go to for me. When I book hotels for trips, I always like to have them nearby. Im glad so far the standards are the same everywhere I go.
Great place for burgers. Just love the teen burger. Always fresh from this location.
Friendly service and food was good.
Please don t put egg shells in the eggs. I get breakfast at the drive thru here most mornings and this location is excellent aside from this. 5 starts if you can fix this
Very Amazing Food
Great burgers .great sweet potato fries.. just yummy
$7.50 for two little bags of fries??
Good
Freshly cooked food, friendly service. AND shorter line up than the Micky Dees next door.
Food here is consistent. Nice to be able to get a full breakfast at a reasonable price. Their coffee is alot better than it used to be. The older lady in the morning can be a little crusty sometimes, but the service is always good.
We went through the drive-thru and got the order correct, quick and with a friendly staff.
pretty slow service through the drive thru, spent in excess of 4/5 minutes for 5 strips and 2 burgers during mid day, friendly lady at the window though
Excellent services Best hospitality They servers with great enthusiasm I gone through many many A&W but this location is best ever Good job
Great service
Great breakfast.
What no milk shakes?
Great service and fast however something is going on with the coffee. Twice in the last week I ordered a double double and received a quadriple cream and double sugar. Wrong coffee is disappointing. Im guessing management needs to calibrate the cream? (I did tell a manager after the 1st visit.)
This has happened three times now. So I give them the benefit of the doubt but this time its too much. Just went there tonight. Ordered three meals. In my opinion, I shouldnt have to open every bag to check the contents. Get home, all three fries were missing from the order. Its consistently bad there for the wrong orders, missed items. Ill just go to the other one I guess. Ill try my luck there.
Great service and great food! Staff are very efficient!
Dropped in to try the Nashville chicken sandwich. First the good, the staff were amazing, especially since they all seemed to be 14 to 16 years old! Second, the onion rings have some weird salty seasoning that over powered the onions and the sandwich was not, as the ad says on point. Dry chicken and boring. Perhaps A&W should stick to their basic excellent burgers and root beer.
Fast service, served hot. Love the fact that I can have breakfast for lunch.
Had a lettuce wrapped Grandpa. Quick service and tasty burger
After all the hype about the whistle dog, it was the worst meal Ive had at A&W. I have had many whistle dogs in the past, but this was the worst. Cold, greasy and semi cooked bacon. Looked liked it had been they for awhile. Definitely not the quality I would have expected. My wifes burger was cold. Dont think Ill return to this location. The lad at the window was very polite. Food was quick but not good. I have no issue with the service, just plain bad food.
The onion rings this time where the best I have had for a long time. And yea rhe whistle dog is back
every store has same deliciousnes same quality stamdards and hygiens One of my fav place to have food
Great burger.
Always fresh and farm grown beef and chicken.
Very very very poor customer service at drive thru, gave me beef burger instead of hashbrown . Messing with people religion
A&W was great. Service top notch. Food was cooked as we waited. Onion rings were fresh as well as the burgers. Root beer was not flat.
My first time at this A&W and I was very impressed. The staff is so friendly the food was fresh and hot and delicious(which is important to me) The staff.came around to see if everything was ok, which is something Ive never experienced at an A&W. If Im in the area again I will definitely go to this location.
Between the ice cold greasy hamburger , and this bag of onion ring (rings would mean they were not all stuck together with only 4 in the bag)horrible excuse for customer service which has failed I. The whole process the person making the order to the person who put everything in the bag
The staff were friendly.
Quick , hot , tasty. Just the way it should be
Food was hot and good service.
Great food for a great price under 10 bucks fills you up. Great service too. Friendly people.
Very clean and the staff was friendly and helpful.
Love the new selections like the mushroom mozza... unfortunately, ran into a couple of issues with stock availability.
Fantastic service! Friendly staff who always greet us with a smile and cheery disposition. They make us want to come back all the time.
Hottest cashier in Alberta (love you lowen)
Always fresh and delicious
Always good service by the staff here .food is always fresh and good when I go at lunch.
Great staff, good to see they are modernizing.
Stopped in there for lunch we were very cold and were doing snow removal thats why we were there in Airdrie Alberta had no problem finding parking went inside parents and their children were there a place was very clean when to use the washroom they were cleaning it at the time which was nice to see an ice cream washing the servers were very polite very good atmosphere I recommend anyone to go there very good restaurant and manager must be doing a good job Parking: We were in Airdrie Alberta we do snow removal there thats why we stopped there we have no problem trying to parking its a very big parking lot and its free Kid-friendliness: When I went there there were parents and there children there the children seem to be happy which was nice it was a nice place to visit i would bring my wife and kids there Wheelchair accessibility: Theres nothing to say except for it is wheelchair accessible and there should be no problem for someone with wheelchair to go in and visit and be able to enjoy their meal
Friendly lone worker from what we observed, she was efficient, advised us of wait time for food. Hubby enjoyed the habanaro chicken burger.