Five Guys in Ajax

140 Kingston Rd E, Ajax, ON L1S 7J4, Canada

★★★★☆
(860 reviews)
Categories: Fast food restaurant American restaurant Hot dog restaurant Hot dog stand Restaurant

About

Your nearby Five Guys at 140 Kingston Road East in Ajax is ready to offer you a classic take on burgers, hot dogs, fries, milkshakes and more! Whether it's using fresh ground beef (there are no freezers in our restaurants), double-cooking our fries in 100 percent peanut oil, hand-preparing fresh ingredients every morning or serving peanuts while you wait, we strive to provide the best experience each and every time you visit. With more than 250,000 ways to customize your burger and 1,000+ milkshake combinations, satisfying your craving is just a click away!

Website
restaurants.fiveguys.ca
Address
140 Kingston Rd E, Ajax, ON L1S 7J4, Canada
Plus Code
VX7J+C2 Ajax, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Monday
11 AM–10 PM
Tuesday
11 AM–4 PM
Wednesday
Closed
Thursday
11 AM–11 PM
Friday
11 AM–10 PM
Saturday
11 AM–10 PM
Sunday
11 AM–10 PM

Services

Service options
Delivery Takeaway Dine-in
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Late-night food
Dining options
Lunch Dinner Counter service Seating
Amenities
Toilets
Atmosphere
Casual
Crowd
Groups
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids High chairs
Parking
Free of charge street parking Free parking lot Parking

Photos

Reviews

4.2
★★★★☆
860 reviews

Most Mentioned

peanuts (30) bacon (19) patty (15) poutine (14) burger and fries (10) buns (10) hot dog (9) toppings (6) joints (5) portion size (5)
5 stars
487
4 stars
221
3 stars
68
2 stars
30
1 stars
54
November 26, 2024

I had been craving a burger for days! So I was shopping in the plaza and saw 5 guys and had never tried it. And let me tell you. I never will again! And absolute colossal disappointment ! The burger was undercooked, tasteless, not even salt or pepper! Just a suggestion: do away with the free peanuts and come up with a game plan to come up with a better burger formula! And seriously that is a price gouge! The price is criminal!

★★★★★
October 26, 2024

This was the best Five Guys burger we ever had. Food was impeccable…burgers and fries. Extremely friendly and efficient staff. This is far my favourite store.

★★
October 26, 2024

Nothing special about their burgers…on par with McDonald’s. Fries were not bad, but serving them in tiny, cheap Dixie cups kind of ruined the experience. What was most disappointing though was our requested toppings for our burgers was completely disregarded. Would not order from here again.

★★★★★
September 13, 2024

Listen, it’s a Friday and it’s absolutely packed in here and yet this burger is PERFECTLY made. The employees here are above and beyond!

★★★★
July 3, 2024

Was really craving a burger and I know Five Guys always hits the spot…except for this one time. Maybe because I went late in the evening and they didn’t put love into their food. The burger was decent. The double patty with cheese is a staple in my diet. The poutine was a massive let down. The employee making the gravy didn’t know what she was doing. At least they were nice enough to admit their fault and refund my poutine. The customer service is enough to give them another try

★★★★★
June 23, 2024

The food and service have been excellent the few times we've been here. Last visit, they were serving fries from Souris, P.E.I. where one of my Grandmother's was born. But I have one major criticism. Some of the signs on the walls are old and American. 2022? Sure you are proud of great reviews. But 22 years is older than the person who served us. Peanut warning? It should be clear. I love the fact they have free peanuts in the shell to keep customers busy while waiting and peanut oil on display to answer the question before someone would ask. Bravo. Excellent place and open late.

★★★★
May 3, 2024

Make sure to think right away and clarify that you want toppings or they automatically serve you/ make you pay the burger and that’s it. I am not sure why the cashier was in a rush to proceed with the payment as there was nobody behind us waiting… so he misses the second burger toppings and after went at the back to write down on a paper to add toppings. Except we weren't done speaking as we wanted some hot sauce. He replied yes to my question “have you also mention hot sauce?” which is surprising because I didn't say it before he spoke to the cooks. Anyway, I ended us with jalapenos in my burgers whereas I didn't want any and no hot sauce on the second burger that he clearly confirmed with me. I got the feeling and saw my order number with the burgers being finalized and asked directly the guy if he can add the hot sauce as ir was missing from my order at cashier. He has been very nice, didn't ask questions and just proceed with the sauce. The burgers are good. Just the ordering process wasn't the easiest like the cashier doesn't want to talk at all… Fries are good. The place/atmosphere for some reason doesn't feel it’s clean…

★★★★★
October 12, 2023

Great food, clean place and fast service! What else could be asked for. I'm from the states and will return here when I visit! Also, I didn't know what Poutine was but now I'm a believer, definitely recommend trying it!

★★★★★
Local Guide
December 14, 2024

How can you not like unlimited peanuts, drinks...oh and big burgers!

November 21, 2024

BEWARE the food is unacceptable - fries are over salted and burgers are not cooked well causing mass sickness to people .. if you dont want to go to a hospital stay away

★★★★★
Local Guide
November 21, 2024

This location is always top notch. Great burgers, fries are fresh and crispy. Love it

★★★★★
Local Guide
November 21, 2024

Its Five Guys.... Day no more

★★★★★
Local Guide
October 21, 2024

140 kingston rd. Ajax. I was your first ever customer(#43), you said! Im so excited for your success!!! Good luck with all your endeavors! Blessings.... katie

★★★★★
Local Guide
October 21, 2024

Love the fries and of course, the peanuts. And lest not forget about the burgers. Delish!!!

★★★
October 21, 2024

Not five guys standard. Somehow made me fresh fries and they tasted like cardboard

★★★★★
Local Guide
September 21, 2024

My new favorite place everything was wonderful

★★★★★
Local Guide
September 21, 2024

Five Guys serves up delicious hamburgers and hot dogs, complete with just about any topping that you could think of! Portions are large and taste is the best!

★★★★★
Local Guide
September 21, 2024

Had the hot dog and poutine. Dog is decent and plenty of choice for toppings. Poutine is amazing here. Good seasoned gravy and cheese curds nicely melts on the fries.

★★★★★
Local Guide
September 21, 2024

It is great here hot dogs are great

Local Guide
September 21, 2024

Poor value$ , LOUD MUSIC slow despondent service Food

★★★★★
Local Guide
July 21, 2024

I have been a couple of times now. This is one hell of a burger place. I particularly enjoy how fresh, delicious, and high quality the condiments on the burger are, especially the cheese. This is some excellent cheese. It beats the hell out of the kraft singles that get thrown on your food at 90% of burger joints. The burger reaches a whole other level just by the cheese alone. Ive also had the poutine and just plain fries. The fries are perfectly done. Nice and crispy, fat, and excellently salted. I recommend just eating regular fries. They are that good. If you crave burgers and fries, this establishment will never disappoint.

★★★★★
Local Guide
July 21, 2024

Burgers and fries are always delicious, and this location definitely didnt disappoint. Some super friendly staff here!

★★★★★
July 21, 2024

The best burger I have ever had; not greasy but moist and flavourful

★★★★★
Local Guide
June 21, 2024

Fantastic spot. What can I say? Its Five Guys: If you like smash burgers and peanut oil fries, its one of the best options.

★★★★
Local Guide
June 21, 2024

Good food

★★★★★
June 21, 2024

Amazing food! A little pricey but you really do get your moneys worth! My bf and I loved the burgers and the pickup order was fulfilled very quickly! Will return next time we are in the area, thank you :) Food

★★★★★
Local Guide
June 21, 2024

Good place, amazing burgers

★★★★★
Local Guide
May 21, 2024

Best burgers in town! Love their bacon cheese burgers with double patty. They have a huge variety of toppings to choose from.

★★★★
Local Guide
May 21, 2024

Surprised to come across 5 Guys Burger location. Had the try the hype as I have heard their burgers are delightful. Ordered a hamburger, bacon burger and medium fries. Was excited to have home cut fries, I was expecting the same quality as Montreals double cooked home cut fries they turned out to be nothing special. Hamburgers were freshly cooked to order with the option of free topping how ever one wanted their burger dressed. The taste of the burger was beef as expected, it could have used some seasoning prior to its assembly. Added my own salt and pepper during consumption. Location has lots of parking, FREE roasted/salted peanuts, decent interior design, and service was friendly & quick. Pricing is a little higher than a typical franchise burger but considering the overhead costs and Canadas inflation its considered normal. 2 burgers & medium fries for $30+- in change, is it worth it? To each consumers own evaluation and depth of their pockets. In my opinion 5 guys is worth trying, to go on a regular basis NO. Its not economically feasible. Treat yourself once in a while, overall reasonable eatery. Until next time Health & Prosperity to all

★★★★
Local Guide
April 21, 2024

A good option for a tasty burger, they have their classic 5 guys menu,

★★
Local Guide
April 21, 2024

This 5 guys have gone downhill, its just kids working here now, they dont care about the quality of the burgers they put out, unmelted cheese, I received the ends of a dill pickle, with a stem attached And soggy fries. Very disappointed.

★★★★★
Local Guide
March 21, 2024

Its always great. Except 1 time where they absolutely drenched my burger in mayo, but Ill let that slide.

★★★★★
Local Guide
March 21, 2024

Awesome food

★★★★
Local Guide
March 21, 2024

I love the unique Five Guys experience. The food is good, portions are fair, though it would be nice if they had a combo option. One of those things everybody has to try at least once

★★★★
Local Guide
March 21, 2024

Me and friends have been here a few times and the food is always great, great portions are good and the people who work there are always friendly and work well together. The only negative thing I would say is price as they are rather expensive. Vegetarian options: There is only one veggie option which is very tasty but would be nice to have more options

★★★★★
March 21, 2024

Just want to give a shout out to the staff, especially Sarah. Always greeted with a smile! The place is clean and the fries are amazing! Thanks Sarah!

★★★★★
March 21, 2024

Best burger I ever had, good food and good ambience.

★★★★
Local Guide
February 21, 2024

Burger was okay. Fries were very salty..they need to ask is a customer wants salt at all!

★★★★★
Local Guide
February 21, 2024

Great burger and fries.

★★★★★
Local Guide
February 21, 2024

Five guys is consistent and this location was no different so if you ve had five guys before you know what to expect. If you haven t then you should know it is a solid burger choice and you shouldn t have any regrets getting a five guys burger. This location was in the middle of exterior construction work (the plaza) so I couldn t tell it wasn t closed down until I got really close.

★★★★★
Local Guide
February 21, 2024

Don t care what anyone says, they make an amazing burger. Always get the little fries, they overstuff them.

★★★★★
Local Guide
January 21, 2024

Great!

★★★★★
Local Guide
January 21, 2024

High quality food. You get what you pay for. Friendly service...EVERY SINGLE TIME! I like the tunes they play too

★★★★★
Local Guide
January 21, 2024

Quick and courteous service with great food. Keep up the great work.

January 21, 2024

I would like to start off by saying that I come here with my kids as a treat every other Saturday for lunch. Today we came and it was excruciatingly hot, felt like 29 degrees. Everyone was nauseous by the time we left. I get a lettuce wrap burger with mayo and a few other veggies. I watched the manager slab the mayo on it was excessive and gross. I tried to get her attention with no luck. The fries were sooooooo salty today as well. Not sure what happened in here today but I hope their quality is not getting compromised as a trade off for getting people Served faster. I also observed another customer complaining about her food. Rough day for five guys. Regretful meal :(

★★★★
Local Guide
December 21, 2023

I came here for the first time last week and it was a great experience. The staff were friendly and patient. the food was also fresh and made to order. I really appreciate the time the cashier took to explain how the sizing works and what toppings are available to us. Since there were two of us looking to get takeout we decided to get two burgers and one order of large Cajun fries to share. And it was definitely enough food! Ill definitely be back!

★★★★★
Local Guide
December 21, 2023

Always good food. Clean place. Lots of seating. Lots of parking. Easy access. Great location! Friendly staff.

★★★★
December 21, 2023

I was surprised at how good the mushroom burger was for a vegetarian option! Yum

★★★★★
Local Guide
December 21, 2023

The burgers are on point. Very fresh! Loved the taste. Loved the fries. Im definitely coming back here very soon. Dietary restrictions: CAN BE GLUTEN FREE FREINDLY WAS REQUESTED

★★★★★
December 21, 2023

Great place

★★★★★
December 21, 2023

Second time going to five guy They won me on the bacon cheeseburger Its so juicy and tasty Plenty of Fresh fries taste so good!!!! I will be back!!!!

★★★★★
Local Guide
December 21, 2023

Always a great place to pick up a fabulous burger and fries.

★★★★
Local Guide
December 21, 2023

Five Guys is by far my favorite spot for a burger. I would give 5 stars, but I have had a few issues when ordering through skip the dishes.. somehow, they have added/removed items on my burger whenever I order through skip the dishes. BUT I have never had an issue while visiting in person. My favorite thing on the menu is the Cajun fries.. and the fact that they fill the bag with them. Would recommend this spot, and i suggest you try the Cajun fries!

★★★★★
Local Guide
December 21, 2023

I haven t eaten at this place since 2013 I m pretty sure. I came here with a co-worker and it was WAY better than I remembered it being. I ordered the double cheese burger with bacon and cheese and a poutine. I ve been craving it ever since!

★★★★
Local Guide
December 21, 2023

Five Guys burgers are great, but why is the wait so long here and why dont they do Milkshakes?

★★★★★
Local Guide
December 21, 2023

Five Guys Burgers is a popular fast food chain that specializes in juicy and flavorful burgers. With their commitment to using only the freshest ingredients, its easy to see why they have such a loyal following. The burgers are made to order and are cooked to perfection, with a juicy patty, melted cheese, and crispy bacon all nestled between two soft buns. The toppings are generous, and the variety of options ensures that theres something for everyone. In Canada, Five Guys has a unique addition to their menu: poutine. This classic Canadian dish is a must-try for anyone visiting the country. The crispy fries are smothered in gravy and melted cheese curds, creating a delicious combination of flavors and textures. Its the perfect side to accompany one of their juicy burgers. While the prices at Five Guys are a little higher than some other fast food chains, the quality of their food more than makes up for it. From the fresh ingredients to the friendly staff, every aspect of the dining experience at Five Guys is top-notch.

★★★★★
Local Guide
December 21, 2023

Burgers always slap. Extra star for gratuity scoops

★★★
Local Guide
December 21, 2023

Need to work on making it an overall dining experience. The place lacks luster and the staff needs to be more focused. Parking: Its located in a plaza with plenty of parking. Wheelchair accessibility: Adequate room for wheelchair to move around.

★★★★
December 21, 2023

Great food! Fries are so good

★★★
December 21, 2023

Too expensive. Im getting so tired of everything being more expensive, every time you go. It was decent, but no burger is worth what they charge.

★★
Local Guide
December 21, 2023

The young lady at the front who took my order was very rude. The one with the braids. After asking for a cup she toss the cup with the rim face down as if we were begging her. Rude and disrespectful. But the food was delicious.

December 21, 2023

There s literally fruit flies in the ketchup dispensers I went to fill a cup and a bunch of dead and alive fruit flies went into the cup & surrounding air disgusting

Local Guide
December 21, 2023

Nothing special

★★★★
December 21, 2023

Food was enjoyable and service was fine.

★★★★★
December 21, 2023

This is the best location. I live in Courtice and drive past the five guys in Oshawa. To come to Ajax for my five guys fix. I ve given the Oshawa location five chances. Every time I go there s something else to remind me of why I don t like the Oshawa location. Ajax is far superior. The quality of the food is much better. The quantity is more and their speed of service is about the same. I m never disappointed.

★★★★★
Local Guide
December 21, 2023

This was my first visit and will definitely not be my last. Food is fresh and cooked to order, there is a large array of free burger toppings to suit every palate. Fries are crispy and delicious(large portion). The service is fast friendly and efficient

★★★★
Local Guide
December 21, 2023

Place is very clean. Burger was great as is expected of Five Guys. 4 stars because the buns should be a bit toasted and the Jalapenos had the barest hint of spice.

★★★★
Local Guide
December 21, 2023

Bacon cheeseburger and poutine were delicious. Would have given 5 stars if bacon not made well in advance leaving it rock hard and cold.

★★★★
Local Guide
December 21, 2023

Burger a bit big, tasted good. Fries, very traditional.

★★★★★
Local Guide
December 21, 2023

Food exceded expectations. Great burger. Absolutely not greasy fries. Huge selection of condiments, all free, as compared to upcharging at other burger joints. Great portion sizes. Free refills was pleasant surprise. Everything was done right. Thanks Five Guys Ajax team.0

★★★★★
Local Guide
December 21, 2023

Great burgers, awesome fries! A bit expensive as there are no combos but its delicious!!!

December 21, 2023

Went here last night, got food poisoning. Had to take off work today due to a burger and fries. Won t be back. Dirty location, unsanitary, and took a long time. Also, there was a dinner rush and 2-3 workers took their breaks and left only the cashier and the cook making the burgers. Those two employees were great, get rid of the other ones lol.

Local Guide
December 21, 2023

No veggie burgers here. Got grilled cheese, was not the best I have had. Not value for money paid.

★★★★
Local Guide
December 21, 2023

The food was excellent, but the prices have become way too high.

★★★★★
December 21, 2023

Best burger in the world. Perfection

★★★★★
Local Guide
December 21, 2023

Overall its one of the last real burger places. Always good food

★★★★★
Local Guide
December 21, 2023

I love the burgers and the variety of toppings.

★★★★★
Local Guide
December 21, 2023

Burgers are great. Free peanuts too! If ur tired after shopping, u can stop by here and grab a quick bite.

★★★★★
Local Guide
December 21, 2023

Food is reliably good. Love their fries and you always get tons of fries thrown in the big!

★★★★
Local Guide
December 21, 2023

Great!

★★
December 21, 2023

I go every week and they are really nice yesterday I went bought 5 cheese burgers 2 large fries fries were so little unbelievable not even full inside the cups so 2 stars to improve their quantity

★★★
Local Guide
December 21, 2023

Very expensive.

★★★★★
Local Guide
December 21, 2023

This is the delicious burgers it is difficult to find. This is the version of In N Out burger here in the East Coast of Canada. I hope Five Guys Burger should expand more in Toronto, the center of commerce and business. I want to go back again and share to my friends soon.

★★
December 21, 2023

A great burger spot that s starting to show its age. Always great food and service though. And no milkshakes?! Closest is Oshawa?! C mon. This location took forever to get poutine, too. (There s a phenomenal burger place in the same plaza to get your burger n shake fix if that s what you need! But speed and customer service there isn t like Five Guys, so expect to wait.)

★★★★★
December 21, 2023

Delicious burgers and fries!

★★★★★
Local Guide
December 21, 2023

Very fresh food. Burgers never disappoint

★★★★★
Local Guide
December 21, 2023

Always consistently strong service and tasty food! Highly recommend it to anyone looking for a great tasting burger

★★★★★
Local Guide
December 21, 2023

Never disappoints Parking: Located in a plaza with other stores. Plenty of parking. Wheelchair accessibility: All one floor with accessible doors and restrooms. Tables and chairs are easy to move and navigate through.

★★★★★
Local Guide
December 21, 2023

Delicious burgers good service

★★★★★
Local Guide
December 21, 2023

Delicious burgers n fries. Of all fast food chains, these are my favourite fries of ANY place, that says alot! A little pricey, but what eat out place isnt these days.

★★★★★
Local Guide
December 21, 2023

Great burgers, lots of fries, friendly staff, and free peanuts

★★★★
Local Guide
December 21, 2023

So much food. Was a great burger and always love the peanuts.

★★★★★
December 21, 2023

Staff at order were very friendly. Cook staff apologized for the wait even though there was practically no wait at all. The burger was fantastic and the amount of fries I was given with my order was over double a regular amount. Great experience

★★★★
December 21, 2023

Good food

★★★★★
December 21, 2023

small place, but great food. they cook right in front of you. fast service.

★★★★★
Local Guide
December 21, 2023

The food is always great at this Five Guys. Now the dining room is open again so we dont have to eat our food in the car!

Local Guide
December 21, 2023

I ordered a bacon cheese dog and got a hot dog Cashier didn t confirm my order so it was missed. I decided to eat it anyways as that s what I paid for and was hungry. First bite the entire things falls apart Bun was toasted soggy mess

★★★★★
Local Guide
December 21, 2023

This is yummy burger with generous amount of fries! The place is clean and the service crew were amazing and accomodating.

★★★★★
December 21, 2023

I just had a dinner with my family in this location. This branch is best of the best.

★★★★★
Local Guide
December 21, 2023

I love Five Guys

★★★★★
December 21, 2023

Tastes good.

★★★
Local Guide
December 21, 2023

Ordered 3 bacon burgers. 2/3 had hair on the bun and one inside the patty. All the staff MUST wear hair nits when working in the kitchen. They remade my order but c mon follow code.

★★★★★
Local Guide
December 21, 2023

Superb burger and fresh cut fries!

★★★
Local Guide
December 21, 2022

It was my 1st time visit. I order fries but it was not special. Their veggie sandwich is good.

★★
December 21, 2022

What kind of Five Guys doesn t serve milkshakes? That s pretty much the only reason anyone comes here. Food is average, nothing special. Free toppings are always appreciated, especially when the item prices are so inflated. If they had milkshakes I d have given them another 2 stars.

★★★★★
Local Guide
December 21, 2022

Yummy in my tummy. My first time there. The burger with very fresh toppings and delicious sauce is a yreat. The fries are very yum as well..

Local Guide
December 21, 2022

Awful location. Burger and bacon were dry and a1 sauce was spoiled and sour

★★★★★
December 21, 2022

Cant go wrong with Five guys burger

Local Guide
December 21, 2022

Staff couldnt seem to care less at this location. Order wrong again.

★★★★
Local Guide
December 21, 2022

Phone system for orders can be clunky and frustrating, always Great food, sometimes certain staff can be slow to respond, slow delivery times after orders, but always Great food!

★★★★
Local Guide
December 21, 2022

You really cant go wrong here. The prices are expensive, but its worth every penny in taste and quality. My only gripe is that there arent enough locations close to the Pickering area.

★★★★
Local Guide
December 21, 2022

Well for a vegetarian person there is not much choice , finger fries were good and nice ambience

★★★
Local Guide
December 21, 2022

Someone I know swears by Five Guys, I ve had it once before but didn t remember it. They said the fries are amazing, they were bland and nothing special New York fries with there Cajun spice is so much better. The burger was messy and soggy but tasted good however the bacon is made in a big batch in the morning and just sits out all day kinda gross. For $17 without a drink I probably would go else where

★★★★★
Local Guide
December 21, 2022

Had the cheeseburger with extra jalapeños. Girls were very courteous and fast. Friends had the bacon cheeseburger and fries

★★★
December 21, 2022

the bacon was ash. the burger was cooked well. but the bacon was over cooked. either black or ash. way over cooked. Fries are the best and love the extra toppings. if the bacon was not way over cooked they would be good.

★★★★★
Local Guide
December 21, 2022

Great place, the staff are always friendly.

★★★★★
December 21, 2022

Really good service. The girl on cash, I think her name was Princess? Something like that. Offered my fries and a drink. I wasn t planning to get them but I did. 10/10 would come again.

★★★★★
December 21, 2022

I have never been to a fast food restaurant and have had a better experience then I had yesterday. It was my first time having Five Guys and the women on cash, Princess (I made sure to get her name because she was just THAT amazing) went above and beyond to make my experience worth coming back. She took the time to walk me through the menu, she was patient with me while I was ordering and she was just honestly the nicest most amazing cashier I have ever had. I will definitely be coming back not just for the delicious meal but to hopefully be welcomed by Princesses welcoming energy again! Thank you Princess, you were fantastic and thank you to management for hiring such an incredible young women.

★★★★★
December 21, 2022

the burger was amazing, i didn t know what i wanted to get at first but the cashier (princess i think) the black girl working was very nice while giving me recommendations!

★★★★★
Local Guide
December 21, 2022

Havent been here for quite sometime. The quality of the food was still the same and delicious. Love the top up of the Cajun fries. The staff are always nice and welcoming.

★★★★★
December 21, 2022

Excellent service, friendly staff and good food.

★★★★
Local Guide
December 21, 2022

Parking: Plenty of parking available at the RioCan centre.

★★★★★
Local Guide
December 21, 2022

Great service and delicious as always keep up the good work

★★★★
Local Guide
December 21, 2022

Great burger and yummy fries! Only downsides is the cheese and the gravy arent great but otherwise 10/10

★★★★★
Local Guide
December 21, 2022

Top 3 burger joints for sure. We will always keep coming back here.

Local Guide
December 21, 2022

Told to come back in 10 minutes to order, in other words...leave too busy for us

★★
Local Guide
December 21, 2022

Service was horrible. They dont even pay attention to how many people are waiting in the pick up line and check to see if their order is ready. If you order online, make sure you get one of their attention and ask if your order is ready.

★★
December 21, 2022

Very slow!

December 21, 2022

My girlfriend and I ordered two burgers from here. After a few minutes of waiting we noticed that the girl working behind the till incorrectly put in the order, so we went back to the counter to correct them. Little did I know they had already finished making 1 burger and had it sitting there until the other was done. Because if this the one burger was ice cold and disgusting. The girl who refunded the order was rude and unhelpful- will not be eating here ever again. Also waited over 30 minutes for the order.

★★
Local Guide
December 21, 2022

Great value but watched them give my burger and another customer to a skip the dishes order and made us wait the extra 2 minutes. You should really value those who show up in person Edit:. Love the food but Ive dropped my rating because I ended getting sick off the burger and fries. Also every time I ask for light seasoning it seems like they just dont care as its always soaked.

★★★★★
Local Guide
December 21, 2022

Over the phone ordering system is actually awesome! Normally would be annoyed with talking to a robot over the phone but it was flawless and the next time I called to place an order for pickup it remembered my order and asked if I wanted to place the same as last time! Always my favourite burger place

Local Guide
December 21, 2022

When I got there around 7:30 on a Thursday, the place was super busy. There was not enough staff, so the couple in front of me and I waited 10 mins at the register while they played catch up with all the orders before they even took ours. I ordered a double cheeseburger with mayo, ketchup, onion, tomato, jalapeño peppers, and grilled mushroom for my wife and a bacon cheese dog with onions and ketchup for myself for takeout. With a poutine and fries, and I tipped a small amount since the kids looked like they were working hard, came out to be about $42. It was a long wait because they were busy, so I was looking at my receipt. It looked like they had missed the cheese on the order for the burger. They hadn t charged me for it , so whatever. I didn t want to have to go through with the hassle of having to pay for the difference to change it when they were so busy. We eventually get our food and head home. The bacon cheese dog is tiny. For $8, I was at least expecting a Costco sized hot dog. Instead, you get a 0.75 cent ikea dog, cut into two halves lengthwise, smushed down into tin foil. They also did not put cheese on it, even though I was charged for it on my receipt. Horrible value when it s correct, even worse when they mess it up. My wife opens her burger and on top of the incorrectly placed order that lacked cheese, they had put 3 Patties on the burger and green peppers for some reason. She hates green peppers, but whatever, she just picked them off. She had violent food poisoning last night. I didn t have any of her burger, so we re assuming it s that. If you re fine waiting a long time just to get a variation of what you ordered and some food poisoning, eat here. I ll probably just go to the other burger place in this plaza next time though.

★★★★★
Local Guide
December 21, 2022

So good. As always.

★★★★
Local Guide
December 21, 2022

Great food. but a little pricey

December 21, 2022

Order took over 20 min and they forgot a burger. It wasnt that busy just slow and disorganized. Also fries were not cooked enough

★★★★
Local Guide
December 21, 2022

Clean, good value. Unlimited free toppings Big portions Free refills on drinks. Delicious fresh fries. Peanuts to snack on while waiting for order. A surprising amount of bonus fries in bottom of bag! * not safe for those with peanut allergies.

December 21, 2022

Probably the worst managed 5 guys Ive been too, staff is rude and very cheap with french fry portions.