Freshii in Ajax
1 Rossland Rd E, Ajax, ON L1Z 1Z2, Canada
About
A health casual restaurant that serves fresh food designed to energize people on the go. With a diverse and completely customizable menu of soups, salads, wraps, bowls, burritos, frozen yogurt, juices, and smoothies in an eco friendly environment. We cater to every dietary preferences and type of taste buds (Vegan, Vegetarian, Gluten-free options available, and more)
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I don't usually do Google reviews. But had to warn others. This Freshii is by far the worst Freshii in the GTA, and I go to four other locations regularly. From the moment you walk in they're not happy to see that you walked through the door, and that sentiment is reflected in their preparation of the food. From forgetting toppings, to mixing up orders, to horrendous cuts of meat - they fail on multiple fronts...save your money, go to Whitby instead.
Okay so I purchased a salad and a smoothie for today on July 29. I was just out for a few minutes and yes I know they packaged my order and I told the driver I won’t be home for a little because I was out. And once I got home I didn’t see my order in my doorstep or anywhere else. I contacted this location they rejected my refund and said I’ve asked for the past month which was false and very funny because I only ordered 3 times from them and twice my order was either lost or stolen. And the 2nd time I ordered it was successfully delivered I actually got my order. I wouldn’t waste my time or there time if it wasn’t true. And now they said they closed my account and I cannot order anymore through delivery and I called so many times no one is answering ! Such Terrible customer service !! And now they’re saying to give me a gift card of $40? That’s not what I asked for you can keep that $40 I want my $36.44 refund to original payment! Do NOT purchase from this location because they will keep your money and your order was not received. I got another email and it said I has used 3 different emails and credit cards at our store in the last 2 weeks. Thank you for disabling her delivery access to our store. We have red flaged her at the store level. highly suggest you place a red flag on her too. Okay go ahead and flag me I’m just speaking the truth. Keeping my money and I didn’t even get my orders. And like I said multiple times I ordered 3 times yes and only one time I actually received my order. Update it is now August 06 I was nice enough saying if they can refund me I promise I will delete this review and still said no to refund so I will be keeping this HONEST review rather have me keep this no problem i’m easy to communicate with. Also if you guys decide to order here and for delivery and if this happens do a bank dispute! They don’t care scamming yall they don’t care keeping your money that you worked for without really getting your order
First time at freshii, it was great. Nice staff, fast service, clean. Food and smoothies were good. Just FYI, a serving of avocado at freshii is one quarter of an avocado.
This is an excellent Freshii location. The staff are friendly and helpful and made sure to explain the custom menu carefully so I get the Keto bowl I wanted. The location is in a corner and is airy and naturally lit. The parking lot has ample parking and ♿ spots. The entrance is wheel chair accessible. The atmosphere is great with seating for small groups. 5 stars for being helpful and friendly and keeping the location at top shape.
Staff are very friendly. Even when delivery drivers come in and speak to them in negative manner, the staff responded positively. Very impressed. Food is amazing, feels good to eat healthy and have it taste amazing too.
This location is a disaster and by far the worst Freshii location I've been too. It seems as though staff plus management don't really care about what they are putting out. Their staff gets orders wrong A LOT and they cheap out as much as possible since they know customers are not eating in the restaurant therefore seeing their food outside of the location. Picture posted shows how no broth is added to the soup. I had ordered two and the other one had no broth at all. But this is just how this location is. There is always something wrong with the order. No issues at other locations. This is just this location that I've had bad service.
I ordered an Oxaca bowl on Uber eats. As a special instruction, I requested that they not put kale in it (I have gout and this may be a trigger food), and "if possible", sub extra crispy wontons instead. It should be noted that crispy wontons are already included in this bowl, so my request was for more of them instead of the kale. To my surprise, I get a price adjustment on my order that ended up costing $3 more than my original total. Clearly the substitution is not possible if you are treating the request as me adding extra items to my order instead. I would have opted out of this had I known Freshii would charge me extra for trying to substitute a non-premium topping for another non-premium topping. What's worse is that when I got the order, there weren't any extra crispy wontons at all (actually looked like less than usual; see attached photo), so not only did they charge me for the above, they didn't even provide me what they charged me for. Absolute ridiculous. 2 stars instead of 1 because it still tasted good, but given the overall experience, I most likely will not be ordering from this location.
I love their bowls, their tofu is soft and not pan fried which is a bummer (also extra charge for so little!) but yes, I would buy again! I got the oaxaca bowl.
Food was cold. Bad service. Charged full price for deal of the day and said they couldnt fix it.
Great place to have fresh and nutritious food and Smoothies! Love it ! Customer service was impeccable!
Great Thai temptation salad. Light refreshing and delicious. I highly recommend this meal to everyone
They always get my order wrong, literally just ordered a Mezza Delight bowl that comes WITH falafel and theres no falafel lol
Clean bathroom, good food, pleasant service
This was really expensive and the salad had no dressing. What a waste
The two stars are because I was looking for a healthy meal and at least they offer salads but I did a build your own and it was terrible. The sweet potato was not cooked long enough so it wasnt soft, the steak didnt look like real meat it was so dry and had no flavour, the salad bowl wasnt even full and then had way too much dressing so it was very vinegary. They should at least have the dressing in a separate cup so you can decide how much you want. Even still I will not be ordering from here again because it did not taste good but it was also definitely overpriced.
I ordered the 2 for 1 Oxaca bowl and thought it was great until I was eating some of it and noticed I was chewing on a small piece of plastic. I was horrified. Luckily I noticed it and didnt swallow it. I dont think I will be ordering from here again.
Always have delicious food here and friendly service.
Great food buy wow the price now for a salad with added items min 16.00$
I just got a Cobb salad and they gave me maybe a hand full of lettuce. The portions here are so small. I love freshii but the one in Oshawa is SO much better. I m done giving this location my money. Horrible portion sizes it s embarassing.
It was my first time coming here, and honestly, the best experience ever. I tried the Buddhas Satay bowl, and it was very filling and delicious. Staff are friendly and the music suits the atmosphere. Its relatively empty for the most part (I went on a Monday afternoon). If I could give more than 5 stars, I would!!
Portions were very small for the prices we paid. We tried same thing I other locations and portions were much better.
Really enjoyed the food.
Staff is good. I find the food too expensive for the portion.
I love your food! Your bowl portions have reduced significantly and your add ons are ridiculously priced, so your value for $ is no longer viable. I won t be back.
Fresh food
Did not receive all the toppings included in my bowl and what I did receive was brown or old.
Fresh Food, friendly staff
The food tasted good and was fresh, but almost $4.00 for little pieces of chicken is ridiculous.
About two years ago I noticed I was getting a lot less food for the same price. Its almost like they were instructed to put less food in the bowls. Ive been to a few other locations and I get almost double the portion size!! Otherwise, lovely people every time I come in to get my order and the food is tasty.
They got my order completely wrong, I noticed when I got home. They asked me to return to the store, gave me the correct order. I came home to find my salad wrong, yet again. Not only that, they forgot one of the ingredients ( black beans). I did not bother calling them back because it is now 4 hours after I ordered my meal. Disappointed !!!!
Very rude after accepting order they called and told me to cancel it as there was a delay pick up. The person who called was forcing me to cancel the order from my side even though I told her I will be charged as it s showing as ready for pick up. Very rudely the person told me to do whatever I want. Very unprofessional and their poor rating make so much sense.
Been going here for years, and Im not sure if there are new owners, but the vibe in here is just miserable. No one looks like they want to be here. I also asked for a little extra sauce on my bowl after I had already paid, and they said they would have to charge me. I get it, I run my own business too, but sometimes you do something for the customer and in return, you get more business. Likely wont be coming back to this location.
Love trying all the salads at Freshii! I ordered the chicken pokii bowl and the server was very accommodating with my changes and additional toppings. Service was great and the food was really tasty!
The staff are very stingy with the portions and literally charge you for every little thing you ask. It could be one drizzle of extra sauce. I normally visit the Scarborough locations and I see the difference in service.
No line ups, and the food tasted great!
This location needs a visit from a Manager, the lady working at the cash counter is bad for your brand. She thinks its her house, not her job! Absolutely unprofessional and disrespectful
I tipically like the smoothies at Freshii, but this store makes them really bad. A lot of ice and some of the ingredients to make the colour look good but no substance!
Yummy food
Service here is Great!! Food quality is Great!!! BUT, THE QUANTITY & PORTION SIZE OF ANY ORDERED ITEM, IS BECOMING LESS & LESS. Prices are increasing, yet portion sizes are decreasing - NOT FAIR. We may get our soups and salads from else where I guess.
Portions are smaller at this location then others and food tasted gross!
I paid $18 for a custom bowl and they put next to nothing in it. Cold quinoa and little to no toppings. The owner of this store should be ashamed of themselves. Hope your business closes. Scamming people to cut food cost. If you can t afford to run your business the way it should be run, just move on to other things, instead of shorting your customers for a few cents a bowl.
Highly recommend the Mediterranean bowl with chicken!!
The service was friendly enough and it s clean and bright, that s why it s getting 2 stars. But as a food establishment, it s really lacking in the food department, I ve ordered multiple times and neither me nor my friends could finish our food because it wasn t palatable. Recipes need to change because Freshii could ve been a big hit!
Bought an almost $10 green smoothie, which tasted like it was watered/milked down. I remember Freshii making awesome green smoothies many years ago, sadly they don t any more. The smoothie was almost undrinkable. Also, there was almost no foot traffic in the store. I wonder if this location is being used to launder money.
Very rude staff... As a Uber driver they refuse to give me the delivery.,. Because I couldnt bring the insulated bag inside since I had pizza already... And yet, THEY keep the order sitting on the counter... Some restaurant seem to forget that Uber driver eat too... But definitely will not go there or even take any delivery from them from now on... Wasted my time and gas once... Not twice
Smoothie and rice bowl were amazing!
1) called to ask if they have happy hour for the smoothies they said yes 2-5pm. Go into the store they said it ended in summer time, weird because they told me on the phone they still do it and my local Freshi still does it. 2) the smoothie taste way off. I used to work at freshi a few years back and have a idea of how they taste and get them every so often. It just taste watered down and not smoothie consistency I will give them credit for giving me a refund when I told them about the issue.
Never personally been inside but ordered with DoorDash, great vegan/vegetarian options. Never had an issue, they don t skimp on quinoa for ex, or extra veggies when I pay
Most of the people work here are extremely rude.
Bad location.
SCAM location, ordered over the phone and they charged me uber eats/door dash surcharge prices. Tried to convince me no mistake was made despite their online ordering for pickup at the Ajax location coming to a total 6$ less than what I paid. Still waiting to get my $ back.
Skimpy on the toppings but it is fresh. Cost is high especially to just add on 1 falafel. Edit: had food poisoning after eating here and have never had Freshii since.
Excellent food...very healthy...
My favorite location, Their service to their workers are very good!
Please teach staff how to communicate even worst theres bugs in your food disgusting
Always a great meal!
I love this restaurant for all of the great options it provides. Unfortunately it stopped with its breakfast. So I couldnt give it the full star review however staff are always kind and friendly and I find the food is fresh and delicious.
No flavour and no love for the customers they charge for everything extra had to wait in line and tap my card twice for .30 cents for cilantro Service is slow and employees are not wearing masks properly
I love freshii!
Great service
My go to for heathly food.. Customize your bowls or wraps on their website
This location rips people off. Very disappointing! The top of the bowl is wider and holds the most food & the narrower bottom, the least amount of food. Reviews since opening complain about skimpy portions. How does freshii allow them to continue franchising? First visit 1 salad (approx 55-60% of regular freshii portion) 1 bowl (approx 65-70% of regular freshii portion( Second visit 1 bowl (90-95% of regular portion/acceptable) Third (AND FINAL) visit *FIRST PHOTO ATTACHED* 1 bowl (approx 80% of regular freshii portion)
The smoothies are delicious!!!
Disappointing portion size and food quality. Chicken was not properly cooked, and I was served less than a quarter of an avocado in my bowl. Shame.
Ordered twice from this location. Same prices as all Freshii locations, but the portion sizes are SIGNIFICANTLY smaller. They are very stingy with toppings at this location. Disappointing! I would avoid ordering from here!!!!!
The food itself is good but the portions are smaller. They increased the price but lower the portions. Barely half bowl.
Portions have been decreased significantly & their chicken always sends me running to the washroom. Sorry will not be ordering from here again given too many chances
Just as it says FRESH love the flavour and quality. Bit pricey but always worth it.
Love Freshii for healthy options on the go.
Wanted extra rice and was willing to pay but the girl said no weird because I always get extra rice with my bowl at the Dufferin/ Steeles location, they charge me extra and I get want I want lost a customer at this location!!
This Freshii needs a visit from the district Manager, two visits in a row now you get 2/3 of a bowl ! Most locations can barely get the lid on ! We are very dissatisfied. It s clear to see by most of the reviews that this location doesn t care to correct the problem!!!
Loved my first experience in a Freshii. Perfect portions and incredible service. Get your health on!
Amazing service and food, the staff there are always friendly and go above and beyond to make their customers happy. I recommend that you try the restaurant!
The food there is always so good. Love this place.
Fresh, delicious and a great price!
We love Freshii, we frequent the Rosslsnd location regularly, very friendly and nice staff, super clean inside....however, I ordered today through Uber Eats and one of my meals was half the size it usually is, very disappointing.
Absolutely love Freshii and this Rossland location! Its always fast, good quality and friendly staff!
Amazing salads good portions great customer service!
Very small portions compared to other Feeshii locations. Too bad
I ordered a salad with avocado, which I was charged extra for, but found none in my salad. Very disappointing to pay 15$ for a salad and not even have it how you like. Portions are smaller than other locations. Taste is still good.
Unethical business practices. I visited this location on 09/23. Ordered 3 salad bowls + a drink. I paid and then looking at my total I realized that I was over charged. I asked the worker and their response was that the pricing on the board needs to be updated. The pricing in the system has gone up but not updated on the board. Now thats hard to believe with a company this big. I realized what they did when I opened Uber eats app and added up what I ordered to find that they charged me uber eats pricing. I will be telling their HQ about this. With such practices, I doubt you would stay open for a long time.
Slowest service ever!
I ordered Buddhas Satay with chicken. I noticed that there was options for tips. I had pressed no. After that, I noticed change in attitude of customer service. I was asked by one of the staff if I needed any cutlery. I am here on the go, ofcourse I need a fork. Even if I carried a fork around, im paying $13, I should be given one automatically. The food is good, customer service is okay.
Amazing restaurant, great food and staff. Fantastic Owners!!! Super clean too.
Good spot for healthy eats. Fair prices considering to goodness you get health wise
Ive been to about 5-6 different freshii locations and this is by far the WORST one. Their portion sizes are tiny compared to every other location which is ridiculous considering how much they charge for their food. I paid $15 for a half filled oxaca bowl. They are also the only location that has given me a problem about substituting toppings. I normally substitute beets and salsa for avocado and cilantro. I was told I can only substitute the salsa for another dressing and not a different topping. I frequently get freshii and I have NEVER been told this at any other location. They then tried to charge me additional for sauce on the side. What kind of penny pinching business is this? Terrible customer service. Will never return to this location again.
They offer a wide variety of delicious and healthy meals. Service is always excellent and food is prepared fairly quickly.
Family owned and operated franchisee. You will see the them pretty much every time you visit. Very friendly and clean store.
Food is fresh and healthy!
A little expensive for your average student. Food was good though.
Awesome! Cant believe i havent tried it before. Vince was very helpful.
Good fresh food.
Decent place to find salads wraps at an ok price.
Beautiful clean store. Disabled parking is not really close.
Plain, healthy food
Goood place
Delicious. Fast. Fresh.
Disappointed..wont come back again
Best and healthiest fast food!
I eat Freshii from three different locations around the GTA and every time I go to this particular location I m never happy. The bowls are filled with rice with little toppings and they skimp in the sauce. Today I bought a Superfood soup and the broth is literally water!! I don t know what type of money savings they are trying to do but the quality of the food should never be compromised or customers will stop coming.
The owner is a true stud
Soup had no flavour but way too much heat!!! Provided utensils were useless to collect the noodles. Left 90% of it!!!
Exceptional service and consistent on every visit. I started a weight loss journey 6 months ago and currently down 45lbs. This Freshii location is my go-to spot for lunch. The owner is very involved and this location is the most consistent Freshii of all stores I ve visited over the past couple years. Amazing food! I have a rotation of 5 meals I cycle through the week, which are all equally delicious. Thanks for being an important part of my journey to live a healthier life :)
Best customer service along with quality products
Great food!!
Great food! Friendly people!
Good healthy fast food!!
Always good fresh food that tastes amazing.
Healthiest and best tasting take-out. Great service at this location.
Good freshii
Owners are amazing. Facility is super clean. Food is definately very fresh! Excellent service. 5 stars hands down.
Great food and nice staff!
Great portioning and very friendly staff. I am from Scarborough but drive to Ajax because they do a better job with the portioning, more veggies and meat.
Great quality food with so much customization!
Love the choices
It was my first time trying freshii after eyeing it for a while. They made me love salad more!! The store is very clean. The staff was friendly and quick in making my food. At the end of it all the food was very delicious!
Feshii is a modern healthy food option for the younger generation. Every food option they have is vegetarian base but you have the option to put whatever protein you chose. There are a wide variety of different super burritos. Produce seems fairly fresh, staff is polite and respectful. Great place to try
Best fast food in town and great right after the gym
Everybody loves freshii. This is a clean and busy location.
Cobb salad with chicken was superb and service was excellent. A great place for catching up casually with friends or family.
Could have been a lot more informative about the menu options and other details.
This has turned into a weekly thing for me now. Absolutely love the Buddha Satay!
Little bit overhyped. Meal was quite dry...
Excellent, fresh food, clean restaurant
Trash overpriced
Really fresh food and so healthy.
Even for a carnivore, this place has a fantastic blend of healthy options! 1. The location: Very well lit... Staff greeted me with a smile. They offer suggestions if youre having problems deciding. Met the owner and found him to be very pleasant. 2. The Food: I got the Oaxaca Bowl with tofu and extra peanut sauce. It was incredible... The bowls are PACKED and the flavors mix very well. 3. 2 Bowls with extra sauces came to $25.
Very friendly staff, so happy to have this healthy fast food option in Ajax! I got a bowl and I found it to be extremely tasty and the portion size huge! Will eat the other half tomorrow for lunch. Ill be back!
Feels like a home made hearty meal, without the fast food guilt. Prices are good and portions are generous! Menu choices are good but you can also make your own custom meal.
Went there for the first time today to try it out. There was a young girl working in the front cashier..she was giving me so much attitude and her service was horrible. I asked her to add some sides and she kept answering me very rude. Thanks for the horrible customer service.
I went here yesterday and it was lovely ! I have celiac so I couldnt have anything with wheat, barley or rye and the worker there was so great with checking and double checking all the ingredients to make sure it was all safe for me . He also gave me substitutions so I could still have my favourite meals without the gluten . As someone with celiac, I struggle to eat out so I really appreciated the time and patience he took to make sure everything was gluten free . Definitely recommend this place to all my fellow celiacs and Id definitely go again :)
I googled healthy fast food Ajax, and I found this place. Im so glad I found it! I had a Oaxaca bowl, it was so fresh and delicious, Ill definitely be a regular here!
Love this location. The owners and the staff are very friendly. The food is amazing. It s always so good and fresh. Hubby and I come a couple times a week. I love this place! Would highly recommend!
Healthy, fresh and quick.
This is a $10 salad?
Went about 30 minutes before closing. They were missing one juice for me to purchase the one day detox. I was told they could not make it. To me this sais juices are not fresh if you cant make one juice 30 minutes before closing. I was asked to come back tomorrow or they day after like i have nothing better to do. Wont be back but not because of the clear disregard for my time but not being able to get 1 fresh juice. Thats the name freshii clearly not so fresh.
Fresh, great flavors... only complaint is the protein; there is hardly any in there, and you pay for it, so I kinda wish there was more.
Fresh food, however not the tastiest. Clean environment. Fast service.
Great store! The staff was over the top friendly and accommodating. Took a friend of mine for the first time and they were head over heals for the food. Great spot for a nice, fresh, healthy lunch.
The portion sizes at this location is very small. They are stingy about the portions
Clean, bright restaurant - great customer service
I have been coming to Ajax freshii locations since they open. Great food, awesome service and friendly staff. I highly recommend the Tex mex burrito or the lemongrass soup.
Freshii rocks plus the staff here are awesome !!
I had been to the Freshii on Eglinton & had a great experience ...the food was tasty, the portions were good, & the service was pleasant. I was excited to learn that a location opened up in Durham Region. I visited the Ajax location & the service was also pleasant, but after I got home I realized they hadnt included the chicken, for which I paid extra. I called & was told that my name would be written down & the next time I was in, they would give me the Teriyaki Twist meal with chicken the next time I was in. I decided to go there today (June 29, 2018 approx. 6pm) to collect the Teriyaki meal. The cashier was pleasant & even remembered talking with me on the phone. Another lady came around & took over. She didnt introduce herself or apologize for the mishap. In fact, the cashier is who told me the lady was the manager. The manager then proceeded to tell me that she thinks the meal was already picked up. So, you got my order wrong, your location serves small portions for a high price, you dont introduce yourself or apologize, but you insult my integrity? Nope, wont be back. Not worth my time or money. I gave them a 2nd chance to get it right, only to be insulted. This location needs new management.
Delicious
Worst freshii i know they never check the app orders and very slow
Excellent healthy food prepared quickley and for a decent price.
I really like Freshii but what I paid for such a small portion and it didnt taste out of this world was not worth the value...but the Freshii concept overall is great.
Glad to have a freshii in Ajax. Fresh food and great customer service. Very clean location.
Careful all add-ons are extra..even mustard
I love the oaxaca bowl with chicken and their smoothies!
Food that is good for your body, mind and soul
So glad we have one of these in Ajax! Great food and good service!
Boring kind of place...too healthy food..not for me
I was sick so I used skip the dishes to grab some Freshii soup for lunch and the Buddha bowl for dinner. The soup was AMAZING!!! Very low sodium, you could add salt if you want that but I loved the way it tasted with less. The ingredients were obviously fresh and the quinoa was perfectly done. When I reheated my bowl for dinner, same experience. The rice noodles were done perfectly, the tofu was so yummy and everything was just fresh and wonderful! Thanks for helping me on my sick day
Amazing place to stop for lunch if you are looking for healthy clean ingredients. They are for meals that contain no meat products whatsoever but are still able to maintain great flavour and their meatless options
delicious!
Good quality. Good food.
The portion in this location compared to other branches is almost comical. Tiny portions of toppings + major amounts of either rice or leaves = $$$. So much for affordable healthy options as the employee tried to justify.
Portion size is smaller than other locations
Theyre a bit expensive for healthy fast food, stingy on the avocado