86 Young St, Alliston, ON L9R 1P8, Canada
Serving authentic stone baked pizza and Ontario's favourite panzerotti to Southern Ontario communities since 1963. Order for delivery or take-away by phone, in-store, through our online ordering platform or App. Pizzaville is a Canadian owned and operated franchise chain of pizza restaurants, with 80+ locations and growing. You may remember Pizzaville from their memorable and long-standing 'It Was A Rainy Day In Pizzaville' campaign which garnered much recognition and many marketing accolades. Pizzaville offers a full and diverse menu that includes Gluten-Free Crust Pizza, Vegan Dairy-Free cheese, specialty items like authentic Italian rice balls and specialty toppings like semi-dried sweet cherry tomatoes and hot soppressata.
I’m really let down of the quality of pizza that is being made from this location. I don’t know if the staff or ownership has changed, but it’s gone downhill so fast. The delivery drivers seemed disinterested and unfriendly, basically throwing pizza at you at the door. When my pizza arrived, it’s burnt on the edges and undercooked in the middle. The cheese was greasy, and the toppings tasted stale. Definitely not worth the money. I won’t be coming back. My money will be going to pizza hut or dominos.
I am not related to Pizzaville nor was I paid to make a fake review like a lot of them on here. First couple of times the pizza was ok now just horrible. Either burnt or close to raw, toppings under cooked. The wings were good but now swimming in sauce and rubbery. Please don’t leave a message saying I should contact you to make it right as it shouldn’t of got this far …. kinda like the other negative reviews for here. The driver is extremely rude basically throwing the pizza at you. Never again.
I ordered two panzerotti’s last night from the Alliston Pizzaville location and received what looked and tasted like two pieces of extremely burned toast. I can understand cooking them a little more than a pie, but not cremating them like this. My wife and I tried a couple bites, but the black sections would just shatter upon cutting with a knife and the flavor was that of charcoal briquettes from your barbeque. Unfortunately, they went into the garbage along with the want to ever order from this location again. Alliston is filled with great places to buy pizza and Pizzaville is NOT one of them. As I do not recognize any of the employee’s, I believe management has changed along with quality at this establishment. After contacting the store, we were offered a 50% discount on a 100% ruined meal. So anyone who doesn’t enjoy overly burnt Panzo’s, stay away from here !!!!!
My husband and I ordered 2 panzarottis last night. We have frequently ordered from this location, and have never had an issue in the past. However, we picked them up in a sealed box (as we normally do), but when we opened the box, both items were burnt on the top and bottom. The ingredients inside were dry and tasted charred. We threw them both out right away.. very disappointed. I called customer service this morning to explain - I asked for a refund, but was told that I was not entitled to one without having the products to return. Instead, I was given a credit on my account of $8.00 (50% of the bill). I have photographs of the burned items, but this was not good enough. I was very insulted, and incredibly disappointed at this very poor customer service. I would appreciate a gesture that is a little more substantial than this.. surely, a refund can be given for funds paid for something that was not eaten. We will not be eating here again.
Disappointed with delivery timing. It took over an hour with a distance of 4 minutes away from our closest location. When I called to inquire a rep told me the driver was 5 minute away - we waited 15 minutes after that. Also feeling frustrated with drivers who remain on the porch when we select "contact-less" delivery, which is prepaid including tip. We do this because we have dogs who will jump and bark at the door. Communication over there needs some work.
Pizzaville is my go-to pizza place in Alliston. The ingredients are fresher than the average chain (not processed), and the same 2 guys that are always working make a mean pizza. Everything is always ready on time (and often before i get there). Coming from the city I used to go to pizziolo often, but don't find the quality of the Alliston location as good. Pizzaville all the way!
Extremely horrible experience at Pizzaville. Found a long strand of hair cooked in my pizza underneath the cheese and toppings. So disappointed. Will definitely not be ordering from here again.
We thought to try the pizza here one day and since then, this restaurant has been our go to place for pizza. We like the panzerotti, and the thin crust cheese pizza. They are always willing to customize the items for you. The staff is very friendly and helpful. The restaurant has a nice seating area with booths for small parties.
Never wait very long, always have hot fresh food, great customer service, and its nice they know me by my name ...
Consistently solid. Best pizza in town by a mile.
Great pizza, great price!
Great pizza!
Very good, made properly as ordered
Best pizza in town hands down; even reheating it 2 days later, it tastes so good! Drivers are always kind
Out of all the fast food pizzerias, this is my goto for pizza, and their deep fried ponzos are hard to beat.
Bad management. No sense of urgency at this place. Called to place an order and was told 20 mins. Showed up 30 mins later pizza wasn t even in the oven. I could understand a busy night but it was a Wednesday evening. This has happened on multiple occurrences not a one time thing. Will not return.
The Staff, are very Polite, from ordering to picking up. Great tasting Pizza, compared to Dominos, Pizza, not spicy, and great taste.
Go for the Panzarotti! Go again for the incredible service! The pizza and panzzos are delicious. The owners are very friendly and REMEMBER YOU! Great job!!!
best pizza in alliston and a good pizza for pizzaville. other locations do not taste as good as this one. owners care what they put in the box, very clean location with a good amount of space to dine in as well as take out. i would go back
I ordered veggie pizza for the first time. Order was ready in time. It was delicious as well. I use to miss the pizza we use to eat in Brampton but it met all the expectations. My new all time pizza store in Alliston from now on. I hope I would never regret my decision to give 5 star rating
Excellent, consistent, and delicious pizza Thin crust well done is my order. Seldom do I review, very good pizza
We get pizza here a couple times a month I think its a great pizza place. The owner or manager whoever the guy is that runs the store is great. He is always rushed but thats a good thing as he is obviously very busy around dinner time. He does his best to get you in and out quickly. Lots of pepperoni on the pizza too. We have been enjoying the extra large pizza with 3 toppings for $19.99 the last few times we ordered. Keep up the good work..lots of us notice your efforts!
Very rarely does Pizzaville fail to deliver. Hot, fresh, cooked right. Its been a few weeks, time to go back. Their sopressata sausage is great. Edit: Fri was pizza night extra large is just that. Enough for two guys and lunch the next day. Pizzaville toppings are the best in town.
We just grabbed two slices. Thin crust fresh veggies ,very good . Great choice ...
I love the pizza! I also think hands down one of the best panzerotti ever!!
Great service The team works super hard. Took care of me.
Tried to order pizza at 4.36 pm on Oct 31st for delivery was told store in alliston was to busy last time I order from there
Great Pizza for a great price! Me and my friends all loved it, will definitely order again. When we went inside to pick up - we were blown away by the interior and setup, a bunch of cool comfy booths with tvs at each one, a unique rustic-industrial style bar area such an awesome vibe! Definitely above and beyond in comparison to other pizza stops in the area and worth checking out! This place makes all other pizza shops in the area seem gross and cheap lol. 10/10 do yourself the favour
The only reason food was rated as a 4 was because pizzaville ran out of ranch dip sauce. I know petty, but this has happened a few times . Pizzaville is the only place I order my pizza from . Always well topped and consistently great tasting.
Our first choice in Alliston for pizza. Best pizza that we have had, tasty and the Gourmet Deluxe is well loaded. Delivery staff are prompt and always pleasant.
Kind and friendly staff who were professional and refreshing, very fair pricing, fast and satisfying!
Awesome Pizza
The Afghan staff prepared 2 large vegi pizzas for our group of 7 very good and hot. Will recommend to any and all. Will go there next time when I go to the area.
One of their delivery drivers keeps asking me if I am married or not. (Non of his business) When I tell him that I am not, he said Thats not good I have contacted customer service, and they are yet to provide me with a resolution.
Bad management resulting in cold pizzas when delayed pickup option is used. Pizzaville has an option for future pickup when an order is placed online. However, this particular location systematically cooks pizzas too early and keeps them until pickup, so that the pizzas are no longer hot and fresh at the time of pikup. I brought home 3 slightly warm pizzas today and it was a huge disappointment!!!
great atmosphere Inside, pizza had lots of topings tasted fresh and the crust was perfect. after enjoying a peaceful break in my day to have a slice .. I took the time to actually soak up the resteraunts appeal and thusly chose to give this brief write up.. this is not and does not present itself as a discount pizza joint .. lets be eal delivery has turned most of our favorite pizza places into parking lots or into greasy dives.. here was different, here the place was clean, decorated well, tvs in all the booths, comfortable and ample seating, washrooms matched the dinning area and I was more than impressed with the over all upkeep.. brought me back to going out for pizza as a kid with my folks... definitely has that appeal Ill be back even though I live out of town. only draw back was the stacks of pizza boxes in the one booth .. but as the guy working the counter explained they get swamped with delivery orders .. and after eating here.. thats an easy statement to understand as to why.
Had their panzorotti tonight, worst one i have ever eaten it was so cold when I got it I had to put it in the microwave
The only place in town I will order from personally. The toppings so fresh, the crust and sauce was amazing perfectly made. The staff always amazing and helpful. Always smiling and thanking me for coming in.
Wont go back. Awful service. Would not honor 2 for 21 special. Stacked individual slices in one bag. Too many other pizza places in Alliston to waste my time and money on them.
Horrible! I m shocked to see so many decent reviews. Either people s standards are really low OR they ve never experienced proper take out from ordering-quality-to customer service. My husband and I ordered 2 pizzas for pick up through online order. Husband gets there, he s told it will be 5 mins. He s watching multiple people enter and exhaust with their pizzas before ours. His number gets called and there s one pizza. The same pizza my hunny noticed sitting off to the side when he was told it will be a 5 min wait. Husband says I ordered 2 pizzas. Owner says ok wait I ll make the other pizza. Hubby says umm no thanks. One has been sitting. I was in time and you weren t ready. So husband suggested he make both at the same time. Owner hums and haws so hubby says forget it. Refund please. The entire time we have our one son with us in the car and he s going back and forth. The owner could have offered so much more than he did. He could ve made our Oder and sent us on our way and said it would be delivered or something in an attempt to make it right. Not even an apology especially because we order often. The owner lives 4 houses down from me! Such mediocre pizza to begin with and then you have to deal with this. Nice Save your time, money and aggravation people. Make your own pizza or drive the city to have it. Not worth it. This isn t the first time I ve had a horrible experience at this place either.
I am always so happy with my order from this location . Very friendly staff.
Order a party size pizza . Pep and cheese only. Received a round pizza cut into squares. Cost...32.75. Pizzaville party size .. same pizza. Cost 20.99 By by Johnnys
Excellant pizza slice, just the right size with the right amount of cheese. Reasonably priced.
It was a good pizza
We usually buy our pizza here, but decided to give the new competition in town a try tonight - very underwhelming despite all the hype. We wished we had our usual from Pizzaville instead. The crust is not soggy. Its done to our liking pretty much every time (and we like it well done). It has fresh ingredients too and they are well balanced. In other words, one ingredient doesnt overpower the other flavours unlike the competitors. The price here is very reasonable and when we order online, its ready when they say it will be. They do a great pizza with plenty of flavour here. We are going to stick with our favourite from now on. Thanks for the tasty pizza!
Just placed an uber eats order with this place and they didnt give the driver our drinks. Our potato wedges were burnt yet soggy and when we called to complain the said it was ubers fault. Weird that uber didnt make the food or pack the order!
I ordered online 90 mins before my pickup time. Arrived at 8:30,which was the pick up time. I had ordered a small pizza,ponzo, and 2 orders of garlic bread with cheese. Something had happened when they were making the ponzo, so it was a 20 minute wait. The other food was cold and tasted terrible. I was comped one bottle of pop. While waiting children who appeared to be someone s who worked there, screaming and running all over the place. Won t be going back.
Great food and great service
The XL 3 topping pizza is on special for 17.99. I got the Hawaiian thin crust it was excellent saucy with bacon ham and cheese. Love there pizza it is much better than Dominos. Definitely a 5 star
Nice pizza. Fast delivery
We loved our 2 for 1 pizza tonight but one suggestion. Most of the toppings fell off when we picked up a slice. A bit messy. Maybe put the cheese on top so the toppings won t fall off. We also ordered wings. They were delicious.
So I just tried to order 2 specialty pizzas but wanted to substitute one topping. After speaking with the person taking my order, I was informed that they could remove one topping but would charge me to replace that topping.....does this make sense to anyone?? They will remove the topping but not discount the pizza AND CHARGE TO REPLACE IT!! Pizzaville, you just lost a customer. Not impressed at all.
Best Pizzaville out of many we ordered from before. Pizza tastes great, always fresh ingredients, friendly staff. Love it
Garlic knots are insanely good.
Great Panzerottis. Busy spot. Check your order b4 you leave. They sometimes forget things.
Good food, I would recommend this place to my friends and family.
Good pizza, but I always have to open the pizzas and double check, because they screw up the toppins 9 times out of 10. They need to read the order before they make the pizzas.
Always closed early even before the time stated on google....not good for the brand and franchise
Its a good place to buy a pizza but when they delivery they charge HST on service charge too. Witch is shoulnd be.
Love the pizza here
Panzerotti was great
Best pizza in Alliston
Im giving 2 stars as we have had a couple of good experiences with pickup. Tonight, I was very disappointed. Took an hour and 15 mins for my pizza to arrive. At 55 mins, I called customer service to check on the order. The woman said that the driver had left the store a while ago at that point and should be there any minute. 20 mins later my pizza arrived, hard and cold. At that point the kids were starving, so I paid and tipped the driver and moved on with my night. Im writing this review, so that the store can consider sending the drivers with less orders at a time. I live 10 mins from the store at the most, so the only way he could have been that late is delivering other orders on the way.
Awesome but I very much dislike the $5 delivery charge on top of the price for the pizza. So its difficult to give the driver a good tip when you steal it
Amazing pizza for Ontario. This place is an absolute win! In the year and a half I ve been out here I ve finally found a decent pizza, with great service behind it too.
Good pizza in town
Okay, Im torn over this place. While I love the brand and the pizza, sauce and crust is great, I am routinely disappointed with the customer service. Missed drinks and dipping sauce seems routine with the order. Having to drive into town to pick-up only makes it more frustrating. Bottom line is I like the pizza, but ALWAYS check and double check your entire order, because they dont.
Good food, and good service
Great staff. Great pizza
There is no delivery to rural area, even 10 km away.
Our go to pizza place
Great pizza joint. Lots of toppings to choose from. Great online deals. Pesto sauce well-done pizza is a winner in my book, not everyones first choice though. You get a free large pizza after 6 stamps. Nice and cozy corner for a family pizza night.
Thank you for your service and friendliness during my sons birthday party! Pizza order was correct and your timeliness was punctual. Thanks Eddie!
Every time we order it s always wrong. This time didn t get large and med got two med not even how we wanted them. And we waited an hour
Every time I order from here the order is messed up one way or another. Something isnt delivered, toppings are missing or portions are wrong. The people working in the store clearly arent paying attention as this is consistent with every single order. I finally called in the last time I ordered when I was sent 4 rice balls instead of the 6 I paid for, was told I had a credit put on my account and I just tried to use it and was told its not there. Worst pizza place in town just based on service.
The food is good. The staff? I found them a little ditsy and even a little rude. A group of us bought two orders and after we paid the second bill the server said you guys got ALOT of food. Then the order took 15 extra minutes from their estimated time. But like I said the food is good.
Best pizza chain in Alliston
Best pizza in Alliston
So good! Every time we get pizza from here it is amazing. We used to get dominos but pizzaville has much better ingredients and it s cheaper too! We get delivery about 2x a month and have never been disappointed. The delivery guy is so great, he is so nice and friendly. It s nice to have a personal touch instead of just rushing to get paid. Keep it up!! :)
Ordered a pizza omg so good
Best pizza ever of all pizza places in town number one always
Love this place. Great pizza!
Good food
Sad to say, but Im left extremely disappointed with my overall order experience this evening. Simply ordered a large pizza with 3 toppings for delivery to my house, which is about 10mins from this location. Over an hour went by and no pizza. Just sitting at home, checking the front door, wondering whether or not the pizza is even coming.. We called the pizza automator and asked about our order. The lady then reported back to the store and was told that the driver came to our house and was told a pizza wasnt ordered - so he left. Clearly, a confusion of the address location - understanding that it happens! We then asked to be contacted by the driver to discuss the confusion of the location. Got in touch with the driver and we spoke about the right location and how he actually ended up at the wrong house. We then asked about the pizza - you know its been over an hour... how long has the pizza been sitting now? because he got lost and pizzaville doesnt allow contact to customers... so us as customers have to call. (Which, I strongly believe needs to be reviewed for better customer service in the future.) The driver was very polite and obviously sincere about the situation which was appreciated. He assured us that he made another delivery after he went to the wrong house and that the pizza should still be fairly hot and good. As he arrived at our door about 5-7mins after our call, we paid and went on about our night. Understanding, ok - things happen. 2 or 3 things now.. but were pretty easy going with the industry. Now, we finally sit to eat and open the pizza. Half the pizza was tolerable and thats being generous. The center (meaning the tips of each slice) was as if it was dipped and left in water and then placed in the box. Extremely soggy, the toppings were sliding right off. The pizza had no shape to it. Looking under the box - the table was puddled in grease that actually bled through... So, after all this we called customer service again. The same lady we first spoke to was the same lady that was VERY clueless on how to deal with a clear customer complaint. If the customer explains the situation and then awaits your response for accomadations and you dont make any.. what does that tell you? No customer should have to ask So, after all this.. what are my options? After being very understanding, but slowly losing patience, we just said we dont want to wait for another pizza. She then offers us a CREDIT - wait for it... 7$. No explanation and pretty much saying here is 7$ off your next order, IF you chose to order from us again. Kind of a slap in the face if you ask me - for a 20$ pizza that was way over an hour to arrive and if we hadnt called would have never even arrived (Also note: its a Sunday night at 9:47pm when the order was placed - not a dinner rush hour). Fairly warm and completely soggy - And Im still going to pay for it... Plus the tip we still gave the driver because were those kind of people. Needless to say, immensely appalled by the companys overall vision and execution of customer service.
Couldnt eat more cuz it was too burn!
Good place and good people.
I love the pizza, but the staff doesnt know what theyre doing. On two seperate occasions I requested Kalamata olives. The cashiers (two different employees) didnt know what Kalamata olives are. Each time I asked specifically, did you run out or do you no longer carry it? They said they no longer have it. I have gone back and ordered Kalamata olives since. With a senior employee; he was confused when I questioned about them not carrying it. Why doesnt the staff know what they sell? If theyre not sure...they should ask for help. This is basic common sense. On another occasion I went into the store and there was 3-4 staff, I ordered take out and waited. I watched as one of them boxed both of my pizzas and left it on top of the ovens, so he could go hang out at the back of the store. I watched as all the staff sat around doing nothing, accept chat to one another and do their own thing. I got angry and yelled at them after 10 min of waiting. It was completely unacceptable, and all the staff just stared. Like I was speaking an unknown language, they said nothing and I left. That was unpleasant and unnecessary. I go much less now
all around just horrible.. the food,customer service and even over priced!
When I go there the two guys act like they hate there jobs and they hate dealing with people , they over cook my pizza slice every time. I have to tell them please dont over cook it then they walk away avoid eye contact and over cook the slice. If I wanted Burnt food I would cook my own dinner !!! I will avoid them from now on and you should too
Great menu. Fresh ingredients
Just your average pizza place
Love the pizza and love the service, also have an awesome delivery man Named Adam
The entire family agrees, best pizza around!
Good pizza
Very disappointed in their quality of pizza. Every time Ive ordered a panzerotti from this location it was terrible, no sauce or way too much it was soggy. Ordered bread knots and they didnt give me the sauce that goes with it. When I called to ask why they told me they were too busy to bring the sauce and Id have to place another order for it when it was their mistake. Pay delivery fee for sauce they forgot? Terrible attitude, food quality and service. Other pizzaville locations have been great quality so Ill stick to going there instead.
Excellent deluxe pizza.
Best pizza in town!
Ill start by saying the toppings were spot on. You can taste the freshness and the pizza had the right ratio of meat, vegetables and cheese. However, the pizza was undercooked and the crust was far too thin for a 5 topping large pizza. If this is how thin the regular crust is I would love to see what they call a thin crust pizza. Besides these two small things the pizza is really good. Delivery was timely, earlier than it estimated online and they had some decent deals to get a meal at a reasonable price.
The pizza here is nothing to write home about, and the owners are reliably unwelcoming.
I love this place me and my girlfriend eat here all the time staff great pizza great nice place to go to
Only ordered from here once. But my food was excellent. Nothing to complain about. Would be 5 stars if the alliston location delivered to beeton.
They make the best pizza
Great pizza sub par sevice