Mary Brown's Chicken in Ancaster

Best Workers Mary Monday, they treat me well!!!

Always a great time when my Mom & I pop in for a meal at MB ( Ancaster). Friendly people, great food and always clean. Definitely recommend a visit. Thanks MB Ancaster.

Yash was very helpful and kind. Food was great. Highly recommend to everyone to try this location.

The service was great....the server Yash and Alisha did an amazing job...they were so friendly ...and the owner was so kind and made sure we were very pleased with out order ...we will definitely be back

The Big Mary and the new chicken pop ins are great

Halal and delicious

Great food and very friendly and attentive staff

Excellent food and service

Good food

Awesome staff, i came in today but the review is for the first time i visited here. The woman serving tried to pronounce my name and was so happy since she got it right, i really felt welcomed and appreciated. Thanks you made my day.

I love Mary browns!!!! Their tater poutine is soooo good. Alongside with their spicy big Mary. I also love their sauces.

All of their chicken is halal now.

I had the Big Mary, tater poutine, and popins and everything was excellent. Fresh, efficient service, staff is friendly and accommodating. Store is clean and well kept, I will return here again.

I have been there a few times. I absolutely love their Spicy Big Mary and Chicken pop-ins. Loved their service, their staff is amazing. Highly recommended!

Nice people with quick service

Food is good over here

Very good chicken

Urma gave great service, and Victoria got that k-crunch sandwich absolutely on point. Satisfied happy, and ill be back. That k-crunch is drugs I swear

I Think This place got new owner. Food was amazing. Instead of 3 chicken tenders my kids got spoiled with 4 big tenders and the owner came out with 2 boxes of juice for my kids, on the house. Service was excellent and the food was fresh and hot! Food

We have been dealing with this branch, located at 1090 Wilson St W, Ancaster. The staff are very polite and professional, particularly Yash and the duty manager.

I visited this restaurant a few days ago and had a fantastic experience. The friendly service set the tone for a great meal. The big mary was delicious!! I highly recommend :)

Love the chicken pop-ins!!! Addicted to Mary Browns & their staff is really friendly :)

This was one of the best Mary Browns locations Ive visited. The food was fresh, and the customer service was excellent. I would definitely recommend this place.

I enjoy coming on Mondays for my Big Mary fix. The location is clean and the staff is always friendly and welcoming. I highly recommend the tater poutine with the popins it is My favorite and cant forget the Honey Dill dipping sauce!

Absolutely loved the spicy chicken sandwich I ordered!! This was my first time at Mary Browns and will 100% be coming back. The staff and owner were welcoming and the service was excellent!

I had the best big mary burger at this location. Staff were nice and friendly. I will definitely be coming back for more!

Ordered 2 batters boxes and picked them up an hour ago. Chicken and fries were cold and small portions. Gravy tasted funny and was also cold. Been there many times and last 2 times it has been like this. Maybe you should hire people who know how to cook.

I stopped by this Mary brown and the service was really amazing . The women at the counter was very kind and made sure my order was fresh and nd hot !

Went in to get a southwest chicken sandwich the girl barely spoke any English and messed my order up on the screen many times and couldn t get the order right so I left.

My first visit to this restaurant. Amazing food and amazing service. Very clean and staff is friendly. Will return again and highly recommend

Yyuummmmmmm

Great staff always smiling Wheelchair accessibility: Accessible doors Food : 5/5 |

Good clean place. Staff is always friendly. I come here often :)

Used to really enjoy Big Mary chicken sandwich, but the last 8-12 months, seems Mary has gone on a diet! Gotten 30-50% smaller. Coworkers got me started on this sandwich, it was much larger then. This is right off their app product description: A whole Canada Grade A chicken breast. Not anymore me thinks. The app shot bellow is nowhere near what you get now. Id go so far as to say false advertising. Think Ill try Popeyes across the road, been a while since Ive gone there

Excellent location and customer service. I love the fresh juicy big mary!! I come here every Monday :)

Thoroughly enjoyed my tater poutine and popins. Tasted very fresh and the staff were friendly & professional to deal with. The store was also kept neat and the washrooms were clean

My new favorite is the K-Crunch Sandwhich. Friendly professional staff and clean dine in area.

Very good place to eat

Great location, very clean store and the staff are very friendly! Seating is not huge but it s clean and nice with big windows. Food was hot and fresh. Highly recommend.

We were at this location on the weekend, ordered a couple chicken sandwiches and found a really long black hair in one of them while the other one was cold in middle. We got a refund and left, will never return ever again!!!!!! Its bad though they stopped carrying wraps (the only thing I liked there).

Fast service and the staff were polite. Massive respect for Vraj who welcomed me before ordering.

Absolutely amazing customer service! Hadi was very kind and helpful. He was positive and happy throughout the whole transaction. It was a very busy Monday and he still had patience and a big smile! Good was great and service was even better

UPDATE: Another visit. First time disappointed with MB. Neither the Buffalo Mary or the Southwest were good pieces of chicken. The Buffalo Mary specifically was very thin. The fries were good albeit the boxes were only half filled. Service was abysmal. Looked to have only one at cash and one in the kitchen so I dont blame the staff. 5 stars down to 3 SECOND TRIP to this Mary Browns and its amazing again! Food is good and fresh. And hot! No cold fries here! Very satisfied. FIRST REVIEW: Did I just find my favourite chicken sandwich? Maybe. My first time in a Mary Browns. Darn that Buffalo Mary is tasty!! I guess next time Ill have to order one without the delicious Buffalo sauce to better get a taste of the chicken. But Im encouraged. Taters also exceeded my expectations! Ill just take off half a point for Pepsi instead of offering the Real Thing

Food was good, but stood waiting for six minutes at counter, shouting hello, until someone came out to take my order.

Been to this location a handful of times, the food is always great and the staff have always been friendly! I would definitely recommend

Have always enjoyed Mary Brown s Chicken, on this day 03/28/2024 I downloaded the Mary Brown s App and placed my order at 3:15 P.M. and scheduled a 4:00 P.M. pickup via online ordering. Followed the easy, simple instructions and then travelled up to Ancaster, ON to pick up my order. I ordered (2) of the 3 piece dinner, that came with a small taters. Was notified when my order was ready for pickup on the App. The chicken pieces were tender, juicy and a generous size. The taters were hot, nicely salted and the tasty as was was the pieces of chicken pieces (a breast, thigh and a leg) all nicely battered and hot. Service and staff were very friendly and accommodating. I choose Mary Brown s Chicken over any other competition (Like KFC or Popeyes). Might be on the more expensive side, but you get quality meals at Mary Browns and always consistent. Will definitely return back, especially if they re bringing back the Batter s Box come Blu-Jay season. Parking: Situated in the strip wall at the Walmart Plaza, plenty of parking (not an issue) Wheelchair accessibility: There s large automatic doors to enter premises.

If you re out of an item put a sign up! This is not the first time I ve come to this location and I was unable to get an item that I wanted. When I suggested they put a sign up (I could have gone elsewhere if sign in window let me know I d again be disappointed prior to already starting an order) I was stated at blankly and my total was repeated. EPIC fail! Do better! Train better!

If youre looking for good quality food at a great price. This is the place for you. The service is amazing and the food tastes soo good.

Paid nearly $15 for this pop-ins Combo, and my seving of popins was pretty chincy, we come to this location in Ancaster Ontario fairly frequently. Please do better

The girl that served me was exceptionally friendly. The food came fast and was tasty and more than enough

Great food,great atmosphere and top quality service from Shelby herself!! Will be returning and highly recommend eating here!

Shelby is awesome. Always friendly and always goes above to bring customers service to the next level. Ty Shelby

I love this location, all of the staff are amazing especially Shelby!!! She s the best manager and is always so welcoming and helpful great food and great deals!!

Waited 40-50mins for a pick up order that the workers never gave me... IT WAS JUST SITTING THERE GETTING COLD. UNACCEPTABLE SERVICE. This place used to be 5 stars but lately theyve been getting worse and worse

Second time ordering and staff has been amazing, food has been hot and very good. Will definitely be back !!!

Clean positive atmosphere. Sandwich s were delectable!

Had holiday hours up on door saying open till 10pm and turned away at 6:50. Doubled checked on the app too. Bad experience and bad tone.

Awesome service and tastey food. Very friendly staff, great place.. Food

Really tidy restaurant and they make an excellent chicken sandwich! Staff are really nice, always seem to be in a good mood. Food is always fresh and if you sit down for your meal they will bring it to your table which is nice. I like to visit here on Mondays when they have their original or spicy Big Mary sandwich for $5, thats about the best deal you can get on a really good, quick sandwich. And it comes with as cute little pickle slice on top like a crown! Bonus points for having USB ports to charge my dying phone. No wifi, but still a great spot for a quick bite.

Amazing food and even better service. The manager Shelby is fantastic!! Thanks for your amazing customer service!!

Great experience food was great and fresh Parking: Easy Food : 5/5 |

It was really good! Great service! Location was clean! Only complaint was a bit to much mayo on the sandwich. Otherwise a great meal!

Stopped by after work today. When I got home to eat , The Potatoes were burnt, chicken was off. I got food poisoning will never return.

The Best service and best chicken in Ancaster very friendly staff delicious food Always fresh.

The food is always fresh and delicious

I was a frequent customer to Mary Browns in Ancaster on Wilson street until Friday I experienced the person making my family s order was not wearing any gloves, nobody wears gloves preparing the food and the same employee started working the front cash handling money and without washing her hands I observed her start making orders, chicken sandwiches with shredded lettuce etc right after handing the money. Very disappointed. This Mary Brown s should be more careful when handling the customers orders. Sanitation is a priority and gloves should be worn , hands should be washed and employees working front cash should not be preparing our food specially after touching money and surfaces .very disappointing to have seen this ... Parking: Parking was good

Very nice

Best chicken sandwich!!

I enjoy the food from there always ! Parking: Lots of parking its a plaza parking Kid-friendliness: They have kid menu

Always late for delivery orders, never got my order on time

I like the place.. The chicken is well cooked The place is nice and spacious.. And service is really good Would really recommend it

Always delicious.. waffle fries w/2 spicy...crispy chkn... Parking: Several areas to park

Great food! AMAZING service!! Restaurant is always clean ! Staff super friendly and helpful!

Service is too slow, couldnt even place an order on my lunch break had to go back hungry.

I ordered 4 peice spicy chicken. I go home and got the original and it was cold and all dark meat. Very unhappy. This is just extreme laziness. I will never go there again. Especially after reading other review. Someone not wearing gloves. The owner needs to get there act together. Glad there is a new location opening up on Upper James.

Every Monday after work, 2 big Marys with spicy mayo and extra pickles

There is an offer on big mary for $4.99 going on in the store on every monday. I went to buy this offer. When i receive the sandwich, it actually doesnt deserve to be of $4.99. The chicken piece inside the burger was so small that i can finish that in two bites. I requested them to add some extra mayo in it but i can hardly see any mayo in it and the sandwich was dry and hard to chew. On the other hand, the manager was also rude and she will hardly reply you with a smile. Btw i was actually not impressed by the overall experience.

Moist chicken, friendly staff

Best chicken ever! Dont forget the gravy!

Dietary restrictions: Halal Food

Chicken is great, the sandwiches are fantastic. Place is good clean and the service is always good.

We stop here quite frequently. The food is always hot and fresh. The staff is polite and the place is clean.

Other than the loud music, it was a pleasant lunch with the family. The buffalo chicken sandwich is spicy AF and we got extra chicken tenders because the pieces were small.

Such nice workers!!!!! They are so so caring and accommodating. The food is halal, and delicious. Cheap prices, but a step up from other fast food chicken places. It s also so clean inside!!

Great poutine best I have had in quite some time really I was pleased

A worker was eating food while making mine with no gloves and when they got the order wrong they scraped off the sauce and put on a new bun

The food at this location is very good and the staff are friendly. However, service should follow the line. If a person has a mobile order to pick up a skip the dishes driver does NOT have precedence. That is simply Rude!!

Wasnt to happy I got chicken sandwich combo with cold fries and no pickle on top

Don t know the name of the cashier at 12:30 PM on Monday. I ordered on the MB App and requested spicy spice on my pop-ins which was not something I was able to do on the app. I word for word said if you have not bagged the order yet is it okay if you could put spicy spice on the pop-ins? I have been a customer for well over a year and had this specific cashier always mess up the order and not do this. I asked him this time he looked at me and turned around and talked to his co workers in the back in Hindi. All doing this while bagging my order without doing the one thing I asked. I had to loudly say excuse me to get the guy in the back s attention to actually do what I asked. I m tired of seeing this guy working cash he is always rude and needs to be properly trained on customer service!

I normally dont like breaded fried stuff. But sometimes, it prevents food from becoming dry. However, I lost my appetite a long time ago after buying fried chicken from another well known fast food place. It was dry, nearly inedible. Not this one. French fries were much better than most places, and fried chicken was really juicy. Service was friendly. Washroom was clean enough. The decoration of the store was minimalistic and nothing fancy or interesting. Food prices were average. Parking was easy.

I come here regularly, they make your food in no time at all. The employees give the store a great atmosphere. One of the employees, Anand, is always smiling. They re all amazing people.

The food was delicious and has very good staff. Strongly Recommended for fresh chicken and taters.

This is one of my favorite places to get a quick bite. I love the clean friendly atmosphere. The food is always great

fast and Friendly service. Shelby was fast, efficient and interacted with all customers with a smile, awesome!

Best fried chicken in canada

Stopped over for a quick take out for the Spicy Big Mary on Monday evening. Overall quick service and clean environment.

My favourite MB location. Staff are always friendly, service is always quick and accurate.

Wow! For a fast food option , this exceeds expectations! Table side service, with a friendly genuine smile and urgency!! Front counter service was fabulous too. Whole team working together and pushing out orders. Food was great, service was excellent!

Ordered a $50 bucket and asked for there not to be side breast. The person in the back decided that meant I needed to pay $3 extra for dark meat only. I refused saying there are still wings and breasts it isn t only dark. He insisted that he would then need to replace them all with wings. Why??? Answer was a shrug. Customer service is shut here. Use other locations.

I love Mary browns chicken its amazing and a canadian owned company.

I like this place. I have met probably the whole family who own it. A great experience. Will keep coming back

Love me some Mary Browns chicken! Pleasant staff, hot fast and made to order!

It was alright. Nothing special

Stopped in last night for a quick bite with my daughter. I was pleasantly surprised with the bright, clean atmosphere. Was greeted by an energetic server named Hadi with a Hi, how can I help you. We decided to sit down and quickly eat in the store and was approached be the manager asking how our meal was and if there was anything they can do to make it better. Thanks for the great service and enjoyable supper experience.

Food was delicious and good price! The staff were extremely friendly and kind! They followed regulations and were efficient

Great customer service, Ahad is amazing and everytime I visited this place he served us and provided exceptional service.

The best!! Never once had an issue.

This this maybe a fast food chain but the service is fantastic raj deserve the raise

Greeted immediately. Order taken right away. The food was hot and delicious. Nice & clean. All condiments were placed inside the takeout bag.

Customer service here is always excellent. Super friendly staff. The food is always great. Clean, neat and tidy.

I had their chicken sandwich, the Big Mary, and the chicken tenders with a side of the Taters (wedges tossed in coating and fried). It was the first time I had ever had Mary Browns in my life, my food was hot and fresh due to being made to order and having the drinks in cans is nice. The chicken was juicy, crispy and crunchy in all the right ways. The bun was fresh and the pickles were great!

Both fresh/delicious chicken and extremely friendly staff have me coming back often. Highly recommend this location if youre looking for some good fried chicken.

Nice tasty crispy chicken. Good customer service

Enjoyed the chicken, service was good

It has been a long time since Ive tasted Quilty chicken again. Thank you for the Great service and your staff is Great.

Very friendly manager. Attentive

My husband and I ate at Mary Brown s for the first time today. From the moment we walked in, we were warmly greeted by the staff and the owner. The food was good but it was the employees who made this a special experience. There was so much positivity everywhere! I d highly recommend this location.

Slowest MB ever. Its odd because companies like Starbucks and McDonald prioritize getting mobile orders out on time (win win for the company). Not here. Waited over 20 minutes for chicken from a fast food place.

Chicken was perfect.

Delicious!! We had a big Mary and coleslaw. The chicken sandwich was the best I have had. Chicken was fresh, white, tender and juicy, the coating was crisp and not greasy. Service was friendly and fast, restaurant was very clean. Spoke to the manager and chef, really nice guys, humble and friendly, wish we lived closer.

My husband and I walked in for the first time to a Mary Brown location. We chose to eat in. The food was great, very moist chicken. The staff was friendly, informative and helpful. This location was extremely clean. Staff were constantly cleaning the eating area. Wiping the tables and sweeping the floors. It was a very enjoyable and affordable experience. We will definitely return.

Good chicken

Today around 7:20 pm I order 9 pcs Chicken, 2 Bug Mary Sandwiches and 2 biscuits. When I back home and after taking shower I started taking my dinner & I found that they gave me only 8 pcs of chicken. I called immediately to talk to manager but she is not at the store and the boy who answered my phone simply said sorry. This is not first time that they violated their rules. 9 pcs chicken comes with 2 Brest pcs, 2 Thai pcs, 2 leg pcs, 2 wings & a Center pcs. In several occasion they don t follow it and give 1 leg & 3 wings. Today they made a record Giving 8 pcs only and charge for 9 pcs. It s completely fraudulent act. I request everyone to check your package before you leave the store. They are not at all trust worthy.

Came in for dinner around 7 pm. The crew here are so above and beyond friendly. The cashier was kind enough to customize my husbands order to wings and one of the crew was thoughtful enough to help me pack my food for home. They brought our food out to us! The service is amazing. I love it. That is what makes this place stand out among other restaurants. They exceed expectations.

Take out during pandemic. It turns out there are some reasonably priced combo. Chicken is good. Apparently, 70 percent stores sell halal chicken with the goal of getting to 100%

Amazing

Seriously! 35 mins wait to make it right order as they have us wrong and what they said they forget to give us wowwww we were here for dine in our drinks were finished wd half of the food they served.

Food is awesome and restraunt is always clean.

Best chicken around

Went there recently food was amazing the cashier lady gave me a very welcoming smile. Had a nice eating area even USB ports to charge your phones and tablets.

The family & I eat here often. It is always fast, affordable and delicious! The staff is great

Tried the crispy sandwich and it was very delicious Wheelchair accessibility: Sidewalk accessible to wheelchairs Food : 5/5 |

I haven t been to the other fried chicken places after this one. It is so much better and juicier.

Nicest people ever! Waited for me to pick up my order 15 mins after closing. 10/10 customer service.

The gentleman who took my order was extremely kind. I forgot my wallet and they graciously allowed me to come back to pay. 10/10 customer service.

Veeyyyyy delicious chicken!!!!!

Awesome place great chicken, great service even if mistakes are made they always make it right, I recommend this place,

Delicious

The spicy Big Mary chicken sandwich is excellent. The potato wedges are very good but can be a little salty

Food was awesome, customer service was amazing. Will definitely be a repeat customer.

Such an amazing staff ! Excellent customer service and delicious chicken! Also very clean place for dine in. Thank you so much for the whole team working there.

Just like Popeyes but good. Their sandwich is not greasy or salty. Very friendly staff!

fresh taste. delicious. good control of salt. grease.

Food was very delicious and fresh and all staff was very friendly and active definitely i recommend this marybrowns and for sure i will be Back

Best Mary Browns location, amazing service, really friendly manager! Left Hamilton city to come here specifically.

I called and they said their food is Halal. I assume at least the fried chicken and the sandwiches that they make in house are Halal. Overall, very delicious chicken that is consistently fresh and juicy. A delicious alternative to other fried chicken restaurants. I only wish all Mary Brown s were halal so I do not have to keep asking each time I visit a different location (for example, the Mary Brown s in Guelph last time I checked was not halal). Nevertheless, I order from them every month and have not been disappointed yet! Excellent job, keep it up and thank you again for being Halal :) P.S. Spicy Chicken Sandwich, Buffalo Sandwich, Wraps and Fried Chicken are their best items so far ~

First time and was not impressed with the size portion of chicken that was given for the price you pay. Small drumstick and part of ribs/back with hardly any meat. Not recommended and definitely not coming back.

I just got the spicy Mary orginal and I love it the chicken is so soft and yummy and the spicy is really good.

Havent experienced Mary Browns since over 30 years ago in Newfoundland. Asked if they could do dark meat only and after consulting with the kitchen the server agreed. The chicken was great. A little annoyed and feeling ripped off to find an upcharge of $2.50 for dark meat, about which she never advised me. I always understood ordering white meat resulted in paying more.

Awesome chicken! Beautifully cooked and very tasty

Changed to 5 star cause pickle is supposed to be on top of bun!

Best customer service! From the owner to all the staff !!!

I love the chicken from Mary Browns.. far better than KFC and Popeyes.

Great!!!

The Big Mary is one of the best chicken sandwiches Ive ever had. The meat was juicy and tender the breading was very light and the sauce and bun were amazing. The order was filled really quick & the store was very clean and organized.

Food is always so good and the staff is so polite at this location.

Popeyes way better

Freshly made, mouthwatering chicken!! Excellent customer service! We will be back!! The banana pudding was awesome too!

The food was amazing, fresh to order, the cashier and manager were so nice and answered all my questions. They even came out to check on us. The best customer service I have ever had. The food is so good, even you haven t tried Mary browns I highly recommend you do. They go above and beyond. I m so happy with the service today, I had to come online and give them the credit they deserve.

Awesome food and great service! Worker greeted me when I walked in and was super friendly! Only thing I would change is I wish I got a napkin in the bag or was asked if I wanted one. (I wish I could put 4.5 stars but google doesn t do that)

The best fried chicken ever, fresh and delicious

Great real tasting chicken! The store is always very clean and the staff has been very courteous each time Ive been there.

MB chicken was pretty good

This location is my favourite go to fast food spot. Its amazing in quality and service. Theyve made an error with my mistake once and quickly fixed it to my satisfaction. Great staff! This location offers all meat in store halal. This chicken is far superior to any Popeyes or KFC; highly recommend if you havent tried yet.

Friendly, informative, patient staff and yummy product!

Delicious! Huge portions and very high quality. The best fast fried chicken

Great chicken, loved the taters!