McDonald's in Ancaster

The place not clean, and starting from tme manager to the staff r rude and not professional

Great staff and hot food very fast

Nice place clean

Ordered 10 McNuggets, only came with 9, tastes like fresh out of the microwave.

Fire double Big Mac, E-man is a great worker

Great staff

Eman was amazing to deal with and everything was fresh and came fast

Always a wo perfume experience at any of the outlets.

Got my food very fast super efficient!!!!!

Robin was an excellent at giving me my order fast. It was a very nice guest experience.

Always friendly, always hot food, always worth a stop.

Staff were acting like it was closed when they should be open a half hour ago according to their hours on Google. (Updated by business a week ago)

Drive through said open at 5 on google maps. After waiting and pulling up to the window i was informed they actually open at 6. Went back at 6 and sat in lit up drive through with no answer. Someone pulled up to unlit drive through and they took their order. I changed drive through ordering kiosk and still had to wait a few minutes before they took my order

Drive-Thru was quick and great

It s a decent size place. However the rest room is one person usable at a time. At the time of my visit, it wasn t clean. Staff is friendly. I only ordered a drink which was served well. Food

Disgusting My grand daughter brought me a double Mac combo last night. I only live a 2 min drive away. The Mac was stone cold and same with the fries. Theyre like chewing wet cardboard when theyre cold. What peed me off the most was paying $17 for that garbage. Unreal.

Rude staff started taking my order never finished then when I called them out on it they made me park and wait for my food. No other car had to wait. Disappointed in the weekend staff here and use to come through the week but not anymore! No wonder why it is only 3.5 stars. Get it together!!!!

this location serves nasty cold wet soggy fries even with 5-10 employees standing around they can t make fresh fries? those nasty soggy fries make me feel sick

Worst experience ever

Great

Vegetarian options: There were only a few veggie options Recommended dishes

Clean restrooms, delish pastries.

They forgot my burger and gave the wrong sauce for my nuggets and gave my daughter the wrong burger in her happy meal. When I asked to speak to a manager and if they were going to do anything for me the girl looked at me very rude and said I m going to do nothing for you. I was told that they would come out. No one came out and the staff continued to look at me rudely. Very poorly run, will not be back again

I don t usually review McDonald s but this was a good experience.

Thank you to the manager that worked Saturday morning on March 30th. She didnt have to give my meal for free but she did. Thanks again.

Why didnt staff told me that chicken mcmuffin was spicy when I clearly stated that I was not familiar with their breakfast menu?!! This burger was very spicy. And I cant eat spicy food. When will Canadian McDonalds switch to normal menu in the morning? Its awfully inconvenient that I cant order standard cheeseburger or nuggets in the morning

Great Mcdees. Super clean. Staff are fast and professional. One guy ran across the parking lot as I was leaving, like the entire lot all the way over by the entrance to giant tiger, and gave me an item I forgot.

Reliably the worst McDonalds Ive ever visited.

Dislike this location. Always send you to reserved spots and forget items in order.

Its was amazing and the service was quick and good.

Keep messing up our orders usually something missing but Good for grab and go

Nice Location, and lots of kiosks to order. Had the McRib, and it was not that good for the price. Very saucy so it was hard to stay in the bun. McD Prices are getting out of range for a quick bite. Food

This is one of the best McDonalds that my family and I enjoy to eat at. We try to make it there once a week. The food is always hot and fresh. 100% recommend. Sometimes theres a wait but we order lots of nuggets so its expected. Well worth the couple minute wait for hot fresh food.

Good service always

Food is fine. Pretty much as good as any McDonalds get. I have never had any complaints on the food front. However, the service is probably the worst I have experienced recently. They refuse to take order for certain products in drive thru but it is totally fine for them If I order the same online and pick it up from their drive thru. Strange!!!

Very rarely disappoint.

Same Mcdonald food but better staff here

Long wait

Great staff

Lady taking order was excellent

Staff very friendly

Coffee and sausage McMuffin

Terribly slow service for getting just value menu items had to go inside and get a refund

Says 24/7 opens at 7am.

I use this location frequently and the staff have always been friendly, the service fast and accurate. If Im in a rush Ill still be confident that this location will be a smooth visit. Food

Its Mc Donalds folks!

Cant stomach their over priced garbage. I feel nausea looking or even thinking of McDonalds

Says open 24/7 on drive thru but not open! Also when looked up it says open!

Short staffed, just warm food. Manager didnt even say good morning.

McDonalds is not what it used to be.

This is one of the slowest drive thru mcdonalds I have ever seen. I have no idea what is the point of a drive thru if you literally tell every customer who orders food to wait in a parking spot even when the drive thru is not busy at all. If it is understaffed then drive thru should not be open. Food is ok though just the extremely slow and inefficient drive thru service for food.

Took my granddaughter for ice cream. Staff was very friendly. Parking: Located in a strip mall, so plenty of parking is available. Kid-friendliness: The seats are designed little o m es to be comfortable as well. Wheelchair accessibility: Designated parking

We had lunch there, it was really good , we ordered nuggets, chicken burger, plain burger and the habanero chicken burger. My son wanted a vanilla milkshake with his happy meal, we didnt have to pay an extra, and he loved it, was delicious . We had a great time. Thanks McDonalds

Fries were undercooked and COLD and did not taste right. Ended up throwing half of them away.

All McDonalds should be like this one the staff was excellent

Delicious! Very clean. Excellent service!

They say 24hr but they are not open late. Update your times.

cold fries, messed up order had to go back.

Always closing the drive thru early.

Only good thing food is ready quick but other than that they keep messing up orders!

The food is as you would expect but the drive through is the worst. Literally get sent to park and wait every single time. Slowest McDonald s drive through I ve ever been too, and it always the same.

My hamburger and fries were luke warm The manager gave me a replacement. Food

There are no problems with my order at this McDs. Food orders were always fresh. Dietary restrictions: Restrictions are based on your appetite. They cover all those dietary needs. Parking: Lots of parking available. Visited after other business hours have closed. So late. Wheelchair accessibility: Front row and center.

We went late at night so it wasnt really a good judge of this McDonalds. Seemed kind of like one guy was taking the order, the payment and delivering the food at the same time. Made me wonder if he had to cook it too lol. Thats more about the staffing issues relating to workplaces than anything. Overall it was not bad. Hard to get in and out of this location though.

It took forever and the kiosk didnt have all the items, but overall after we got the food it was an alright experience. Vegetarian options: You can probably find something but this is not a good place for vegetarian options. Dietary restrictions: Very unhealthy but is ok once in a while. Parking: Huge plaza parking lot Kid-friendliness: Kids love it, and its kid friendly.

This a cute little MickeyDs. So clean. Service was great. Kids working there are on the ball. They even have a leather (pleather) couch as part of the seating. Food was normal fare.

My biggest pet peeve is McDonald s that abuse the parking spots on the side to ask you to pull into. This McDonald s, be prepared for a long wait time even for single items. I have ordered a snack wrap before and been asked to pull to the side for 5-10 mins.

Took 15mins to get my 2 chicken wrap and 2 chicken burgers Junior The vehicle beside us ordered the same chicken burgers and they ve got third before I got my order Food

Whats the point of a drive thru if they make you pull over and wait in the parking lot?! Honestly terrible service

the worse locationi ever order... july 21 2023 6:45pm i order 2 happy meal and end up putting in a big paper bag both of the happy meal and my 3 years old daughter throwing away because ut not the happy meal... please make sure you serve what people order..

Great restaurant, has crayons and balloons for kids. Friendly staff and clean dining room Kid-friendliness: Super friendly, have activities for in store dining.

The staff in the drive thru are always so friendly and fast.

Hamburger was over done and dry thats what they give at the drive through

Be careful using the app. Sometimes the app thinks you are at the Walmart store across the road. You complete your order only to discover it went through across the road.

Used drive-thru and was quick

Meh

Take Open 24H off the sign please!

No frozen drinks on one of the hottest days of the summer :-(

Place is new but very very slow.. crank customers thru the time saving double line only to sit for 12 minutes in parking lot.

Dont do it

That was a really bad experience. I thought that employees WITHOUT GLOVES is the only problem, but after I saw how the worker OPENED a package of sauce with his TEETH while making my poutine, I am still shocked. I also wanted to take a few packages of sugars, I was supposed to wait for a few minutes at the counter while looking at those workers chit chatting not paying attention at all, even though there were no other customers at all! Horrible.

They have 24hr signs in the parking lot and around the lot, yet theyre not. Why dont you update your signs if you arent 24/hr. What terrible management.

The kids enjoy a Happy Meal on occasion and this was a location of convenience at the time. It was fairly clean - more frequent cleaning of the tables for dine in guests is necessary - not cleaned once during our stay. The pop machine station was being cleaned but was messy when we went for napkins and ketchup. The food is your standard McDonalds cuisine. Without question one of the most awkward locations to get to off the main street.

This is a good McDonalds! Friendly knowledgeable staff, fast service and not too crowded. They even got my order right the first time!

I ordered food, then got asked to wait in one of their spots .. 11 minutes later someone hands me a bag in my window and practically runs away. After looking in the bag it was wrong. I had to go into the store and was treated rudely because I wanted what I had actually paid for. Service at this location is terrible stay away if you can.

Amazing branch, clean, great service, fresh food

Food can be a little better specially the dried meat it offers in burgers. But else its a good alternative if you wanna grab a quick snack Service is always quick in my experience

Food was cold from Drive Thru

What you would expect, cheap, fast, got the job done. Food was hot which was a nice change.

Terrible terrible service with my drive thru experience thanks to the two gentlemen working.

Happy meal in a crumpled bag, no toy very bad service and attitude from young staff wont go back

It is a McDonald so food is no surprise. This place is relatively new and it is clean. There are a couple of tables outdoor and I really enjoy being outdoor. I wish they have harshbrown for the whole day breakfast. Even better would be senior discount beyond a hot coffee. Also be careful when you have mobile order that it does not direct you to a McDonald at Walmart

Good food, staff were nice and place was clean .

Went through drive thru and it was very fast food tasted good

Went through the drive thru, service was fast and friendly!

I bought herb and garlic fries, which was a disappointment in terms of quantity and quality. Wouldnt recommend it.

Absolutely horrible every single time. Stay away from this location. Ronald would be so disappointed to see what is happening here. Bad bad bad

Ordered a large fry, got a medium but half filled. Thankfully A&W came through with much better quality.

Employees do not wash hands. Very unsanitary.

In June 2022 my wife and I were at the Macdonalds on Wilson Street west in Ancaster ontario. I decided to walk in to place my order to make sure it was correct. I placed an order for 2 egg white BLT SEAME BAGELS. THE YOUNG MAN AT CASH TAKING THE ORDER APPEARED TO BE NEW AND COULDNT FIGURE OUT HOW TO PUT EGG WHITE IN THE ORDER AND SAID HE WOULD GO TO THE KITCHEN AND LET THEM KNOW. WHEN HE WENT TO INFORM THE KITCHEN OF THE ORDER I HEARD SOMEONE SAY WE DONT DO THAT HERE. WHEN THE YOUNG MAN RETURNED TO INFORM ME OF WHAT HE HAD BEEN TOLD I ASKED HIM TO SEE THE MANAGER. A SECOND OR 2 LATER A GENTLEMAN APPEARED ASKING HOW CAN I HELP YOU? HIS NAME TAG SAID MIKE AND IDENTIFIED HIM AS GENERAL MANAGER. I ASKED HIM WHY I COULDNT GET AN EGG WHITE BLT. HIS RESPONSE WAS WE JUST DONT DO THAT HERE NO ONE DOES AND THAT WHEN THEY GET AN ORDER LIKE THAT THEY CRACK AN EGG AN COOK IT THATS IT. I INFORMED HIM THAT HIS STORE WAS THE ONLY ONE THAT ID EVER BEEN TO THAT DIDNT DO EGG WHITES WHEN REQUESTED. HE TOLD ME THAT HE WOULD HAVE TO CALL AROUND TO FIND OUT IF ANY OTHER STORES DID THIS AND IF THEY DID, FIND OUT HOW TO MAKE AN EGG WHITE. I FIND IT INCREDIBLY IRONIC THAT A GENERAL OF A RESTAURANT DOESNT KNOW WHAT AN EGG WHITE IS OR MORE IMPORTANTLY HOW TO MAKE ONE. IF THE GENERAL MANAGER DOESNT KNOW HOW TO DO THIS, HOW CAN HIS STAFF LEARN OR BE TAUGHT HOW TO MAKE THESE THINGS....

Great place. This location wasnt busy when I visited. It was clean and they were friendly. Just actually stopped in for bathroom break and ice water after long drive!

Love the decor! And the staff were excellent!

Friendly staff, clean facility. Register was not processing coupon correctly so manager gave us the unprocessed item free, very generous! Tipped appropriately. Thanks.

We come this McDonald s often at different times of the day and always get great customer service. It s refreshing to see a place with consistent quality customer service no matter who is working there.

Drive thru. Driest burger Ive ever eaten. Bun was stale, as if toasted and left out. Fries were warm. Got my order wrong... Large fries and a soda water. Got medium and a bottle. I left with the bottle because I didnt wanna trouble the staff, who were actually quite nice. But honestly, the worst meal Ive had in a very long time.

Not 24hrs

Just made my order at least 20 minutes ago through Uber Eats and I miss one of my items, always happens,its not even Uber eats its Mcdonalds,even the receipt has the item charged and now one of my family members has nothing to eat...Please always check and make sure every order goes out completed for delivery

Fastest McDonald s my butt, pulled into a reserved parking spot after the drive through and waited 25+ minutes for my fry and nuggets to be delivered. I estimate about 10 cars that arrived after I did, but got their food long before me. Wait hold up, isn t fast food supposed to be fast?!?

Very slow. Took forever to get crispy chicken. Not the kids fault in store. Short staffed. Told me she was sorry for wait

No McFlurry, ice cream or smoothies available

I usually go to this location. Its clean inside and pretty modern. I love it.

Always missing items its a bit frustrating

Not 24 hours like the sign says.

Worst McDonalds ever! Extremely slow service. Most orders are wrong. Nothing has changed. Still terrible!

Four people ordered food, and somehow my burgers never made it. Had to go back and bang on the drive thru window to get the food I paid for. Make sure you check your orders thoroughly BEFORE you leave the drive thru lane.

I normally use the drive thru at lunch during the week. Theyre fast and friendly. Food is always hot and normal McDs quality. Probably one of the better McDonalds Ive visited

One of many Ive been to.

creamy & delicious!

YOU WILL PAY MORE HERE FOR THE SAME FOOD AS OTHER MCDONALDS. This is not a corperate location meaning the franchise manager is setting the prices and upcharging on many popular items. Check your recipts if you dont belive me!

Can never get my order right, even on mobile. Manager blames the customer constantly. Staff is incompetent

I just left the drive thru here and ordered a coffee. Came in a cup for a hot coffee cup like I ordered but was ice cold. Talk about major disappointment and disgusting when you are expecting a hot coffee. Update showed up at drive thru before 11. Signs say 24hrs and google says midnight but no one was there to take my order. Total waste doubt I ll ever go to this McDonald s again.

If you want some food but got time to wait stop here. Its not fast food anymore.

There is a big lot up sign that says OPEN 24hrs and they were closed when we went through at 12:25am. I would say this is the true definition of false advertisement. Why Aecon the side of the building something that is false??

This McDonald s says it s open until midnight. I ve gone 4 times now and they said they re closing early (11:20pm).

Parking: Lots Kid-friendliness: Friendly Wheelchair accessibility: Yes

Had a super star of a young woman serve me. Everything was hot ready and she had the answers to.my questions before I asked them. What a nice young lady. Shes a keeper. Thanks Double Filet o Fish meal.

We re sitting in the parking lot waiting for fries at dinner time. Why are there no fries ready at dinner time?

Great service, friendly staff. Thanks to manager sylvia for her help with a large order today--everything went smoothly at pickup and we appreciate your kindness!

Just coffee but fast is the key. I feel like we are the Jetsons pre flight era. Great tasting coffee and cups are reusable. Food