McDonald's in Ancaster

Its mcdonalds you know what you are getting when you order here, quick and what used to be cheap food

A few weeks ago I went in a few minutes before closing, there was 2 managers, one was very friendly and polite while the other got about a inch from my face and told me to leave this instant, I think I was acting in a polite way trying to be as respectful as I can because I use to work at a McDonalds and know no one likes a bad customer, the polite manager apologized and said the tills are closed and said if I wanted to order it would have to be in the drive through, which is fine but the other manager followed me out maintaining about 2 inches behind me, the employees seemed nice and understanding, I smiled and apologized multiple times and got on my way, but I cant get over the aggressive hostile manager, it was November 22nd at about 10:45pm if any general managers see this please look into the managers on shift

Ordered fries from drive thru, served cold and without ketchup, went inside for that in snowy winter, coffee double double doesnt tastes same as other locations. Overall zero

The app shouldn t allow you to place an ice cream if the machine is being cleaned. Be consistent please. Not to mention the drive-thru is set up in such a way that you can t leave one you re informed they can t fill your order, so we were stuck for 15 minutes in a drive-thru *just so we could leave.* Horrible, horrible experience.

Worst place in hamilton and they are biggest scamers in the jewelry game so please be careful guys they scam me before and here the provie

This is my 2nd and last time eating at this location. After waiting 5 minutes just to get into the lot, due to the ridiculous line up of cars waiting for the drive thru BLOCKING the entrance to the parking lot, we ordered a deluxe McCrispy combo (we had a coupon but there wasn t an option to upsize the McCrispy so we opted to pay the regular price instead of using the coupon). Upon getting our sandwich I can tell you the Deluxe is NOT WORTH IT at all! We got 2 measly pieces of bacon and the butt end of a tomato. I guess I need to start checking my order before leaving the restaurant now. 2 stars because the service inside was shockingly quick despite the drive thru line.

Fast.

McLoved Parking: Roof Top Parking Food : 5/5 |

The webpage says the drive through is open 24 hours yet I come through and never get anyone over the comes. Either the overnight employee(s) are slacking or they need to change their displayed hours of operation.

I don t understand how hard it is to get a simple hamburger right I have been going to this location so many time and they mess it up every single time . I asked for extra onions .. where s the onions ..

A great breakfast place.

Staff was friendly and quick with the service

These guys operate the slowest driver thru in whole Hamilton, I m talking about 25+min wait time, day/afternoon/night. The great part is U CANT EVEN GET OUT OF THE LINE IF U WANTED TO. I would have given 0 stars if I could have.

Really Friendly staff ! And this makes the difference ! Food

The bar is pretty low for fast food, and this McDonald s is far below it. Fast food should be fast and the service here is very slow.

This mcdonalds is easily twice the cost of any McDonald s in the area don t waste your time or money here.

This ones food taste like paper really, while I tried another location and was better.

It s McDonalds, the food is as expected. The staff made my visit much more enjoyable.

While all McDonalds may have a similar menu to each other, this one, inside the Walmart building, is small for dine in. It could get very busy with the shopping crowd. With many visits, you will see food crumbs and ants on the floor and in corners. They dont have enough staff to clean tables in time. All in all this is not a fancy place for a group people to hang out. Youll have to the Walmart washroom, which often runs out of order. I do like their BTL burgers like in any McDonalds.

Are we allowing people with weapons in here now? We should all bring our own (this is a worker)

One of the slowest mcdonalds ive been to. Especially drive thru

Good

Just ordered food for my kids and there was hair in the fries.

If only you could give ZERO STARS! Ordered food and they didn t put an entire meal in the bag. How hard is it to follow a list and put it in a bag. It s always this way when you order here. I shouldn t have expected anything different this time. The worst McDonalds I ve ever been too.

Good food

best McDonald s fries in these area. I am not sure if I am luck or not, every time I visit here I get the hot & fresh & crispy fries. Employees comes with happy face, good atmosphere. Food : 5/5

Manager was very unprofessional wouldn t recommend eating here

The big arch burger was good but I would recommend having a washroom close by and what good service it was and nice friendly staff

I have to imagine if this place wasnt open 24 hours nobody would choose to eat here. Possibly the worst hamburger Ive ever had. Couldnt be more dry. Stale bun. Digital menu in the drive thru wasnt working. Hard to choose what you want. Fries were good. $5.19 for fries does seem like a lot tho. So they should be decent for close to 6 bucks with tax.

Good hamburger

Seems pricier than other McDonald s

Great service and food, just improve cleaning

Dirty

Extremely disappointed with the service. I was the only one in line and still had to wait 10 minutes to have my order taken. Then, after that, they got my order wrong two different times. I will not be recommending this location. There were 10 staff behind the counter, so I shouldnt have been waiting 10 minutes when I was the only customer at that time.

Drive thru is ridiculous, go in to get food faster. Drive thru lines are really slow, fries always like warm and burgers get made badly. Train your staff

My fries were ice cold. The quality of the food has gone down hill For what you charge should make sure the food is hot and not stale tasting Food

This location never fills the fries to the top!!!! It s been years of this. If you want a medium order a large. If you want a large order a large and a small. I wish I was joking

I just passed by

Went at 515 this am to ancaster location. States its open. Sat at drive through then at window. No service

Breakfast burritos were cold

I have gone there on 3 separate occasions and they continue to make my coffee wrong. Very poor service.

the driveway/parking layout is trash. vehicles exiting prevent safe access to the drive-thru, and it gets congested with no more than a few cars. otherwise, service was alright, and the food? well, its McDonalds...

Quick service

Very friendly staff in the evenings. Good is always pretty good. Weird drive thru.

Was my worst experience at this mcd staff at this store is really rude and service is too slow had to wait multiple times for 10 minute for them to come on to take order they just keeps ignoring and even when we go in store and ask for a cup of water staff just refuses to give a cup of water and when asked for manager shift manager refuses by saying we are not giving cups for water

Usually, pop in here to get a coffee before going to Costco. Be patient because this location is always busy. Staff are friendly. Service

Out of pineapple, cantaloupe was past best by date and slimy. Not very friendly employees.

so i have went to mcdonald s in the last month 3 times and i order two poutines and they never put forks inside the bag. they also never put napkins in the bag so i have to bring napkins in my car in case of this happening again. i just don t understand how you can forget a fork for a poutine because i am not going to be eating it with my fingers.

Good location, my go-to, but they have messed up my food quite a couple of times.

The prices are just getting too expensive

Drive thru was ok speed A regular size McFlurry was a rip off! Half full, not worth it, disappointing . Food

free palastine

Not enjoyable

We came in 4 mins before the store closed and the staff was still very happy to service. Uber friendly and that was nice.

McDonalds has lost their minds. Quality keeps going down. But prices have soared well past its value or even convenience for that matter. I will definitely not be a patron of any McDonalds again.

They watered down the ketchup and pop. But the Fries were hot. The service was quick.

Great fast food place, really mistakes in orders. Good friendly staff Washrooms needs clean up. Wheelchair accessibility: Available everywhere

It was a longer than normal wait time, but the standout was an employee who I believe was named Kebler? He was checking in with the customers waiting for orders and was good to see how he helped a younger kid with his ordering. He was friendly, attentive and positive ... which is rare to see in many businesses.

No longer considered fast food. Service takes way to long, so such a simple service

Took FIVE FULL MINUTES to make 2 drinks, a milkshake and a cold brew. Never have I had a BUBBLY milkshake before, I got a large and its literally half air... Never going to this McDonalds again!

I don t understand how they can consistently be this poorly run. 15-20mins in drive thru just to be parked, always a wrong order. This isn t a one off. As a former employee at another store I have higher expectations.

Id be nice if they offered gluten free buns.

Food was hot and fresh, with quick service.

Had a good time There was an older couple that came in with a box of Tim Horton donuts, and her husband went to get an extra large coffee and an extra cup, so they can share the coffee. So funny and no one at McDonalds even noticed lol Food

Awful meal, stomach ached all night

Love it

I ve never had better customer service at a mcdonald s before!! The young man Randel was super kind to me, I stutter and I usually get rushed by the drive through workers but Randel was really kind and patient and made me feel comfortable taking my time to order. Good Job Mcdonald s, and good job Randel!

Parking: The drive thru does interfere with traffic flow when entering and existing parking lot. Food

Very friendly service and was asked if we were seniors to give us senior price on coffee.

Same as every other McDonalds in the world

Its one of the worst in Hamilton. There is a short brown lady manager. She is very rude and arrogant she didnt even apologize after they got my order wrong. She doesnt know what customer service is. She doesnt deserve to be a manager.

Service was great, location was clean, but I hadnt visited McDonalds in so long that Id completely forgotten how abysmal the burgers are. Fries are still excellent though. When I was younger Id tolerate overcooked, flavourless patties because of the rock bottom prices, but now? We got 2 combos and an additional burger and payed almost $50. There is no way their brand is worth these prices. Ill have to say no thanks to going back to any McDonalds for a burger at these prices.

It s McDonald s Parking: Lotsaparking Food : 2/5 |

Over priced unhealthy fast food...

I m not gonna lie I don t expect much when going to McDonald s in general there s always something but today . Let s just say whoever was working around 11:30 needs to get a raise the food was the best I ve gotten here

Food took forever, tables were dirty

Apparently this store is privately owned, so everything costs more. My simple cup of tea cost 20% more here. Not impressed.

Be careful when youre ordering a double quarter pounder that they dont replace your patties with Big Mac patties. I had this issue confronted it and they lied so I had to contact corporate.

Always hot and fresh

I have NEVER been more disgusted in my life!! I m assuming that it was the manager who said to the worker taking my boyfriend s drive thru order that he has to buy something to get a SMALL CUP of water NOT a bottle, a cup. I get it if he was ordering inside, someone could ask for water but really get a pop drink. However, that is not the case! What if my boyfriend had an medical issue where he needed water to take medication or was extremely dehydrated and due to the fact that he was told to buy something in order to get water he could ve died or be hospitalized!! Luckily that was not the case but that very much could happen to someone else. We have NEVER EVER have had this issue before when asking for water in the drive thru. It s only a small glass of water. WATER!! Toronto Public Health put out in a statement after an incident occurred MANY YEARS ago that was reported on the news where someone was hospitalized for dehydration after a McDonalds refused to give out free water. Now I get that this McDonalds is not in Toronto but in Ancaster, however it still applies. It is a HUMAN RIGHT to be allowed to receive a water from any restaurant and not exaction. The term restaurant does include fast food therefore (fast food restaurants). My boyfriend was forced into buying a sprite instead. I am highly disgusted!! I HOPE corporate sees this and does something about it!!!

It doesnt deserve any stars

Never been to a Mcdonalds that charges 60 cents for each mayonnaise packet. Staff there seems to be nice but the owners must be something else.

I don t eat here often , but when I do I always have to park in the lot ( after using the drive thru ) , and it isn t a quick wait either. Usually 10-15 minutes. And I always order the same thing. A bacon egg McMuffin. I don t understand how they don t have these ready at breakfast time. It seems like a management issue , since the workers are always polite and working hard. Edit - this is for the golf links location in ancaster.

They are the WORST McDonald s in Hamilton!!! One day I feel like a poutine so badly so I want a combo with poutine. I went to the drive through and after I emphasized my choice of side, there was a long silence at the order machine, so I think they got the order so I drove up. At the pick up window, the clerk asked me What was ur order again? So I said it all again repeating my choice of poutine. When I got the food, checked the bag, it is a med fries, plain fries. Disappointment rushed into my head. I am a 200lb guy who might be the biggest fan of poutine among East Asians. Again, when I was doing deliveries, I said to the clerk my order number D0D , and he went back to check, wanted me to repeat , then went back again, he came back telling me we could not find ur order, turns out he thought it was T0T, his mistake was slowing the whole crew, my delivery and other customers at the back. So, DO NOT GO THERE unless you really don t have a choice.

They can not get an order right. They miss whole meals, I have never been to this restaurant for takeout and got home with all the correct items in the bag. The customer service and management is useless. No apology, don t care that they ve taken your money and caused you a lot of hassle and inconvenience. Use another Macdonalds and avoid this one.

Not the nicest McDonalds around. Staff staff particularly friendly and the seating are was quite dirty even though we were there around 9am. I would pick a different McDonalds next time.

I come here almost every morning and every single time I ask for a sausage McMuffin no egg and EVERYTIME IT HAS EGG. I Also asked for a breakfast burrito and after making me repeat myself four times they still forgot my salsa. Worst location ever. Would give a 0 if I could. Dietary restrictions: THIS MCDONALDS DOES NOT CARE ABT DIETARY RESTRICTIONS AS IM ALLERGIC TO EGG AND YOU STILL KEEP PUTTING IT ON MY SANDWICH. Will forever be checking my entire order in the drive through from now on, I don t care about your times.

They managed to make my coffee wrong

The Prices at McDonalds is insane for junk

Good place for both lunch and dinner

Wish I could give zero stars I ordered a chicken ranch snack wrap and this is what I got. Not okay and I won t be coming to this location ever again. It smelt disgusting. Such a waste of money.

Ordered two sausage mcs, double meat, with drinks. The drinks were fine, after paying for double meat, Yeah, we got double cheese

Hi. This isnt my first time buying from this location. The past experiences were okay, normal. But, i had by far! The worst experience of any McDonald s today. January 27, at exactly 1:34am. I asked specifically for a 10 piece chicken nugget, one medium fry, and a large fry. As i pull up to pay, as i took the drive through I check the bag and there was only one medium fry which wasnt that bad as, it happens before. They gave me a large fry and i went on with my night. As im driving away from the location, I notice that my nuggets was a MCCHICKEN. Not what I ordered. I tried to push that aside to clear my mind by having some fries. Little did I know that would make my head scatter with overwhelming thoughts. As im eating, i notice in the dark a black line. What was that thought to myself as i ate half of my fries in the DARK. I turn on the flashlight on my phone only to discover a PUBE.my brother also had those fries. Keep in mind, mine was a medium and his was a LARGE. I notify my family about the disgusting find that slipped in my what is supposed be happy meal. I could tell by the look in my brothers face, he didnt enjoy his fries after i revealed what has happened. Just before i could process everything, out comes the puke. What a waste! Im disgusted. Dont go to this location, it is a mistake and you will only find a pube in your food. Thank god the shake machine was being washed

Location was convenient, staff friendly and quick service. The inside dining area and drink station required some serious attention. Parking: Mobile Order Convenience, lit well and clean Wheelchair accessibility: The accessibility is great

Its McDonalds. What do you expect? The foods good for those craving days. I like me a Big Mac once in a blue moon. The fries need to be eaten fresh. Like right away. If you let them sit at all theyre lousy. But hot and fresh theyre amazing.

1:45 am. Only one guy in the drive thru.. placed an online order 10 minutes ago and still waiting for it 20 minutes after getting here.

I order 20 chicken nuggets from drive thru. But they charge me the combo price.

Drove here after my work shift. And was told they wouldn t take my order because they are going to clean . Staff said they will only take an order if it s for skip the dishes.. very disappointed as it was the only place open .

I did not receive any points. I accessed the code with the calculation, but checked a little late.

So slow! Terrible drive thru design, so I had to go in to order, order sent in at 10:03. Got my order at 10:22. A cappuccino and 2 breakfast sandwiches. Brutal.

Very long wait for drive through today, like 15 mins.

The big macs are big, the restaurant is very clean, including the wash rooms. Staff is friendly, service was very fast. Perfect review, 10/10.

While the ambience is very good, the food served was both burned and cold. Improvement is needed in the service.

Grabbed a coffee this visit but way 2 hot in my opinion :p I hate waiting long to start enjoying my caffeine buzz :p :)

my bacon n egg mcmuffin was fully drenched in oil i couldn t even eat it, the bread was completely soggy. i spilled oil everywhere because it was quite literally covered in grease, it went through the bag and onto my other food.

Went to curbside pick up. Took so long, ended up going inside to get my order. Parking: Not well laid out. Can be tricky to navigate if busy. Food : 4/5 |

My wife picked up two breakfast meals, mine was sausage and egg, according to the wrapper, inside was bacon and egg. This is not the first time this type of error has occurred. Good food, but not what we ordered. I have lost faith in this location.

Food serving employees need to start wearing Gloves and Hair Net.

Bad quality of paper coffee cup. It was bended twice and the coffee was all poured out. Have to use two hands to hold the coffee cup.

The tables and chairs at the venue are a bit unclean

So sad to say that there restroom was not clean and tidy,no hand soap,toilet was so gross and its at Ancaster.

Drive thru Jan 17, about 1220am. Ordered poutine with a meal and got fries. Didn t reakize until i got home. Could have at least told me the poutine couldn t be made & not have charged ne for it. no communication skills.

Luv the hash browns and hot chocolate

Naturally being in a busy area its a very busy location, the store manager there Mike is a great guy but with people leaving and new people rotating every month Ive had my order messed up multiple times, people there do not care about their job or take it seriously and i really only go here when everywhere else is closed at night. The drive through is very long 24/7 and when it isnt at night the night crew is very very slow. The food quality is the same as most mcdonalds which is to say its just ok for what you pay.

No hair net and no gloves. Food taste like a week old.

Jubilee is always wonderful and professional everytime I go through the drive thru. Make her a manager

What a joke . Even been to McDonalds all over Europe the U.S and Canada . This is without question the dirtiest restaurant Ive ever see. Its appalling. Every square inch is disgusting. All garbage cans over flowing in and out. Floors , tables, windows and equipment are sticky and unsanitary. Wayyyyyy over staffed for the the experience. Skip this location.

I love the great service and food, the washroom was so good and will be coming back in the future. Parking: Great parking lot!

Wheelchair accessibility: Safe0 Food

Negative 100 if I could. Doordash Ordered 5 full meals, received 2 burgers, 1 small fry and 2 drinks no straws nor napkins Called the store and Manager Savannah gave no cares and hung up on us. Took almost 2 hours to finally be resolved and another tip for the dasher as it wasnt her fault. Here we are again Dec 1 2023 (previous review from 2022) Ordered Cheeseburger happy meal and 10 nugget meal through the drivethru. Get home and theres no cheeseburger. I am not driving all the way back in the traffic for a damn cheeseburger. Unbelievable.

Took 30 mins in drive thru

Quite lovely and very nice and busy place with good services

This location may take the cake for the worst McDonald s I ve been to. I ordered a chicken BACON wrap and after 2 bites I noticed there was no bacon. I took it back to the counter and told them there was no bacon. The manager asked for the wrap back and put the wrap I ate from back on the food preparation line and added bacon. From a good handling perspective that is absolutely disgusting. I watched the worker not wipe the station after so everyone who orders food after me food will be contaminated by my wrap. I can think of 2 better solutions a) remake the wrap and throw that one out. b) give me the bacon and I would have put it on myself. I think this location could use some extra training for the managers because frankly neither of them knew what they were doing tonight.