McDonald's in Ancaster
1051 Highway 53 West, Ancaster, ON L9G 3K9, Canada
About
From the Big Mac to the Quarter Pounder, we have been serving smiles and memories, coast-to-coast, since 1967.
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business owners or Managers please keep everything fresh
The staff were extremely rude and unprofessional, showing a complete lack of understanding of customer service. Not to mention we were given a used and dirty carry out container
Ridiculous waited over 10mjns for a hamburger while I watched the store manager prepare Uber orders ahead of people waiting in line. I have had many issues in the past and feel this location has poor customer service and under staffed. 3 people working and that’s including the franchise owner/manager. I will forward a letter to upper management at Mc Donald’s. Furthermore the done area is always dirty with food on the floor. You should pay bettter attention to the paying customers inside the store and not Uber orders that are not even there to be picked up. Horrible.
My husband just pulled the largest ball of blonde hair out of his large fry. We all have dark hair here….. absolutely disgusted and won’t be going to this location again. Also your front male staff looked absolutely furious for some reason and was not very welcoming at all.
Missed a burger of my order after taking 20 minutes to just serve 2 burgers and a smoothie. Supervisor/Manager wasn’t busy but just looks like ignorant. Poor customer service!!!
terrible hate the dons, management is horrible worst dons inside walmart in the area do not come here waste of money just go to the other dons down the road 2 minutes away that is actually good, do not come here
The manager Amy was a complete and total tool. Super rude. I went into this location and ordered 2 mcdoubles and a juniour chicken. It took 23 minutes to complete the order while there was nobody in the restaurant except myself. After i ordered around 15 minutes in, Amy asked if i was waiting for anything. I informed her that id been waiting 15 minutes which is when she informed me “uh, yeah, food takes a while to be cooked. “ super rude for no reason. I informed her i would be posting this and she couldnt wait for me to do it, practically begging me to do it. So, here you are Amy, you tool. Here is your negative review. I hope it brings you as much joy to read as it brought me to write.
The manager dealt with a hostile, extremely rude and aggressive man mouthing off and tossing slurs around very well. The moment the man turned on a customer he was dealt with. It’s nice to know the manger here will make sure people can sit and eat peacefully and not put up with any ignorant garbage.
It took 20 min for a single Mc Double. Isnt this called fast food?
Great staff
Just okay. Coupon game isn t good and they don t have shamrock shakes.
Everything was good fast service ..
Horrible customer service at this location. Owner/supervisor is a complete tool. Dont bother going here go somewhere else. Read the 1 star reviews....they arent wrong!
I got great service and the burger was delicious but the wait time was way too long. Parking: At Walmart so lots of parking
Great place to take the grandchildren. Always great food
The reno is nice
What is wrong with this location? Like who owns and runs it? Because it is absolutely terrible. I got a chicken sandwich and happy meal for my kid. Everything - I mean everything was disgusting. The chicken sandwich was burnt, the Fries and nuggets were cold! Just awful. What a waste of time and money. Have reported this to CFIA so I hope they get inspected and chewed out! Please if you read this- DONT GO TO THIS LOCATION and drive to Wendys which is much much better.
Excellent location. Kyle is always super friendly and ensures all orders are done to perfection. No burnt fries, no uncooked nuggets, everything done to perfection. Thank you and thank you Kyle.
Quick service and clean
Friendly staff, hot fresh food!
Fast friendly service
Worst service ever. Couldn t even get a cheeseburger order right and had no idea what was on the menu
Not greeted. Order was slow. Food was good. Staff was busy.
Flies flies flies everywhere. I ate in, big mistake, too many flies. Also no milkshakes. Whats up with that?
Nice staff here!
Fast service on serving coffee and ordering meals
Cold fries and burger was no where near a 1/4 pound.
Good fast food. Tend to screw up my order now and then
Honestly better than the stand alone McDonalds. The food here hits different cuz its sooo fresh. Plus the staff is nice
Its good
Order was wrong yesterday also, the drive thru McDonalds is brutal, goto the one inside Wal-Mart instead its only 1 min away
Lack of staff......
Both the ordering machines were out of order so the line up was long. The staff handled it well.
this sucks
Consistent like all other Macdonalds.
Wouldnt serve a trucker trying to get food. Shows me management/owner is arrogant and selfish.
Dont go here they wouldnt even serve a trucker on foot at the drive thru during this epidemic
Very nice and clean
Fast service. Pleasant staff.
Its Very good
They offer good service and attention
Kids nugget happy meals were horrible. Nuggets were dark brown, looked dried out and like they havent changed their oil .. Took them back and the manager said thats how they look. Ive bought chicken nuggets plenty of times before and never did they look like this. Fries were the same as well. All in all very disappointed. You know its bad when kids are grossed out looking at a happy meal.
Best COFFEE Ever
Drive Thru is SOOOOOOOOO SLOW. I had to choke down Tim Hortons
Please up your service and let younger staff know theyre being rude, obnoxious, loud and ill mannered. What is going on.
Typical McDonalds fare, located inside Walmart, limited seating, slow service.
Always good for a quick bite
Always mess up the order! How hard is it??
Ordered two happy meals for my grandchildren. Arrived home and found that one happy meal was missing the burger. Really? Usually they forget the chocolate milk or the toy, but the burger? The staff thinks is is normal behaviour. Not going to this location in future.
Very loud people hang out here
Love McDonalds!!
Its McDonalds!
My grandchildren took me here for my birthday lunch
Its a small McDonalds inside Walmart. The service was very slow and tables were not clean.
Clean, friendly staff, new decor. Nice place
It seems the staff is more important than the paying customer. They play music that only suits them, all rap and nothing else. If they pay attention, the vast majority of paying customers are not rap aficionados. I have complained twice to no avail. My solution is simple - go to a place that appreciates my business.
Worst meal I have had disappointed
Good service and friendly staff for customers that have a disability. Thank you
9/10 times going through drive through we have to wait every time, no one else is in drive-thru. But you need to wait 5-10mins no matter what your order.
We usually go to the McDonald s in Ancaster Meadowlands but, since it is never an awesome experience and because that parking lot is chaos on the weekend, we skipped past it in favour of this one. So glad we did! Way cleaner, for starters. And the people! I could ve cried. I ve never had so many staff be so consistently polite and courteous towards me. Whoever runs this store should give lessons to the other McDonald s stores in the area.
Freshly Renovated!
Ridiculously slow. Understaffed with a priority on socializing rather than getting orders out.
Very clean.
This Restaurant is very dirty. There is food all over the floor the service is poor and every table was dirty. Tons of flies too.
Its McDonalds
Service is good, convenient inside Walmart
Convenient after walking arround Walmart
Consistent McDonalds menu. Service was excellent.
Awful McDonalds. Walls are filthy, tables were dirty, they had a fly infestation. Nothing worse than trying to eat while flies are landing all over you. 15 min wait for food.
Always lots of cashiers on duty, self serve checkout always available. Friendly staff at this location and clean store.
This McDonalds is a joke... waited 10min for a bagel.. staff are useless... retraining them is a must ..
Very friendly, short wait time, and clean store !!
Was just there today for a big mac.... its a great place. This location has some pretty different decor than all of the other McDonalds. Light years ahead of most of the other ones youd see in the city.
Great for a coffee while you shop at Walmart
Service is slow but always correct.
Lets be honest and admit no one would hold McDonalds to any significant quality standards for food or service however this location has to be the absolute worse place out of all of them. Staff is rude and moody, the place is always dirty, there is never any supplies at the drink bar and they make you feel like they are doing you a favour if you ask them any questions. This morning was the worse. They have 4 TVs, non are ever on so I called ahead and asked if they would be able to get the tv on as me and my family wanted to watch one of the world cup games as we had breakfast, they said yes so I come in 15 minutes later, the TVs are off, so I ask the lady again before I buy 4 breakfast meals here I would like to know if you will turn the TVs on. She said yes they would. So I bought my meals and waited and waited and waited, but no, the tvs never went on and no game. Now living in the area I am kind of used to the bad service but this added insult to the usual horrific service in this location. Also important to mention the place is full every morning with a whole bunch of loud groups that gather there with a coffee every morning.
Great place to eat if you have constipation. One burger is equivalency of 3 exlax . Highly recommend the Big Mack for those wanting all day and night relief .
Advertises itself as 24 hours but it has never been 24 hours since it opened months ago
Food could be more fresh
Brand new restaurant, clean and very modern.
Absolutely disguisted, received a large coffee with MOUSE POOP on my Lid and mouse MOUSE HAIR in the cup lip part!! Pictures to prove it in store. Dealing with head office and store for 9 months now each time being pushed aside. Dealing with this situation has been even worse.
We pop in here from time to time if we happen to be at Winners but find this location is always dirty.
Perfectly located at the top of the mountain! Big Drive Thru, large interior and WiFi and lots of parking too!
