Wendy's in Ancaster

Didnt wind up ordering because they stop doing breakfast at 1030am.

Wendys offers somewhat affordable food. Try getting the app for some savings.

this store is horrible. more then once have they forgotten half of my order. the last straw was tonight after they forgot my daughters food and was only willing to fix it by refund but I only get my refund the next time I come in if I talk to the manager before anything happens!

The food was pretty good. When I asked for extra toppings on my burger, either they forgot or didnt put them on.

Poor service and consistently out of both baked potatoes and vanilla frosties.

Good food,l liked it!you should go there!

Good tastes great and I love the seating area, very cozy, unfortunately I really wish the service can be nicer or more friendly.

This Wendys is usually pretty good and pretty speedy about the food. However, I have had several experiences when ordering Uber Eats of items being missing or cold. So, your mileage may vary on what experience you will get from this Wendys. But most of the time, the food is hot, fresh and the service is at least decent enough.

I do not like the new french onion burger. It is to salty.

Ordered spicy chicken meal, only had lettuce and mayo on the chicken and bun. Ordered with sprite, the drink tastes off. I think they need to clean their soda lines. Fries were ok Food : 2/5

Dirty tables @ about 6:30 ish. Washrooms bad. Food

Ive been going here every morning for work. The guy remembers my order. So thats Great

RIP OFF - AVOID THIS LOCATION!! Small pops & a half filled small fry, are now standard, with combos?? Parking: Plaza always full

I cannot stress enough how bad of an experience I have going to this Wendy s not all staff it s one in particular that makes me just not wanna go there anymore because of her bad attitude and lack of customer service!! Basically what happened was I ordered a number seven no pickles or tomato cheese fries and made it very clear on the microphone before ordering when I get to the window she barely opened up the window gives me the terminal to pay with attitude hands me food without saying have a good day or anything just pure attitude and of course I couldn t get her name because she wouldn t open the window fully but her description is white ethnicity black hair always in a bun with black glasses! Beware when countering her she does not offer good customer service, and always has a bad attitude so what happened was is when I got my food it was all wrong pickles on my chicken burger which I am allergic to so I couldn t even eat the burger so now I m wasting money in the fries were chilli cheese fries when I specifically asked for cheese fries and made that clear to her before going to the window I m also on a lunch break so I don t have time to go there multiple times to get a new item because they kept on messing up and when I first brought the attention to the chilli cheese fries she made it seem like I was the problem even though her attitude was discussing about it No sorry or apologies just pure attitude. So I thought OK it s just my fries that are problem. I didn t look at the chicken burger until I got back to my workplace, but my lunch was already done so I couldn t replace that all I m saying is her attitude and dealing with customer is a problem and it doesn t look good for Wendy s especially if she s working drive-through dealing with customers and this isn t the first time that this is happened so now I m getting very fed up because her boss needs to do something about this very unprofessional

Wouldve given 0 stars if option was available I have attached a photo of a wrap I paid over 4 dollars for, very disappointed, all the tables were dirty, and the mens room was out of toilet paper

Okay

Food is great Dave s tripple is my favorite with fries. Oh and extra cheese.

I mostly go late night around 11pm and nobody is there, the service around 11pm has not disappointed me.

Got food poisoning from this place. Reporting to public health.

They messed up my order and I drive all the way back and they throw the whole thing in the garbage and make it new wow waste at its finest

Very professional staff and easy to deal with. The Food was very good and the Cashier Juhi was fantastic.

Just had the worst experience Ive ever had at Wendys. It was my first time visiting this location. My fries were piping hot...awesome! My JBCs however were ICE COLD. Im actually shocked that the burgers felt like they came out of the fridge...how could that be when theyre cooked? Needless to say Ill never visit this location again. Couldnt even eat the bulk of my food.

Fries were undercooked,chili was like soup they obviously dont stir it up before serving asked for extra crackers girl at counter just ignored me and didnt give me any junior bacon burger was cold the chili soup was scalding hot wouldnt recommend this location for food

Service was long even though only 2 vehicles were in the drive-through and I was the only customer inside the restaurant. Paid for extra cheese and they never put extra cheese. Fries were cold and stale.

Quick, clean and courteous service. Great Wendys, nicely done interior. Enjoy!

Super frustrating when your order gets screwed up and your easy meal for the kids becomes a fight and and tears

Great burgers and chicken nuggets funky apple juice tho

Honestly I never feel like giving a review to a fast food place cause meh...its fast food. But today service was plain awful. Went through the drive-thru, ordered 2 baconators combo with large fries and large drinks with no ice, 12 chicken nuggets with sweet and sour and bbq sauce, and 1 Chilli cheese nacho. Since Im driving home alone I cant double check the contents in the bag, once I got home, small fries, drinks were no large and the cups were halfway full, only bbq sauce for the nuggets and 1 straw crushed in 3 pieces. I get it, you hate working at Wendys but by all means service was not great and this is the food I get to take home. Maybe the staff dont care cause it aint their food, but if Im paying almost 50 bucks for my order, I expect some quality standards. Havent been to Wendys in a long time, not planning to ever go back.

I order food via drive throu so I do not know how the inside of this Wendy looked like, but the guy who took my order was polite and got my order correct. He did it in a quick and professional manner. The food was hot and quick. The drive throu layout is somewhat confusing but just follow the signs and you will be fine. Vegetarian options: You can get a salad without the meat. Parking: There is a good amount of parking, not hard to find a spot when I went on a Saturday afternoon Kid-friendliness: They can order from the kids menu Wheelchair accessibility: There are wheelchair parking

App is useless for adding more tha one item. Paid over $20 did not get $4 off. Wrong salid dressing and no fork and no receipt

This restaurant is my local Wendy s, I have used the drive-thru on many occasions & they consistently get the order wrong invariably omitting a item from my order, check your order before you leave.

By far the slowest drive through Ive ever been through. This was the third time in a few months going there. 5 cars in line, i gave up 15 minutes later when there was still 2 cars left. It wasnt a one time thing. Theyre consistently slow. Its unfortunate because a couple years ago this was the best Wendy a Id ever been to. Everything was super fresh, and extremely fast Not anymore. Avoid Do not bother going

There s a lady who works here that talks way too fast and talks over you when you order. I was just there and was not only given the wrong sauces when I asked for a different one, but I was charged for sizing up and never received the size up. She needs to speak slower and properly fill the orders because this really sucks. Not impressed.

Dirty tables, ketchup packets are stuck together with something sticky- maybe ketchup, no soap int he mens washroom and the one drink dispenser has nothing available to drink. How are you out of coke?

Check the contents of your order at the drive thru. This location forgets item. Very frustrating.

Really liked the customer service espcially the employee Shadi, very nice and patient worker.

Thanks olive, she is the most respectful girl, I appreciate your hospitality.

The nicest most patient staff ever!! So friendly and happy. It s a joy to use the drive through even when you can t make up your mind and need time Staff is incredibly polite. Great service quick and orders are right!

I was just at this location. While there, I decided to use the drive through. I had ordered an egg, and sausage on an English muffin double toasted, with a decaffeinated coffee with 2 sugars, and 1 cream. The staff had told me that they do not have decaffeinated coffee. He then went on to insult my intelligence, by asking me if I was wanting Tim Hortons coffee. I said no! I would like Wendys. He further wasted my time, going through my order, not once but two times. When I finally got to pay for my order, the lady at the window was very short. Thankfully, I checked my order, as the double toasted english muffin, was more like microwave warmed bread. And to make matters worse, the english muffin was broken. I told the lady that there is no way that this was double toasted. She also tested my intelligence by telling me that she had double toasted it herself, and that english muffins are softer, and can not be toasted like others. I then told her to triple toast it then. She replied, fine, Ill toast it like 6 times. I told her to do what she needed to do. She came back with a slightly toasted english muffin, and asked if this was toasted enough for me. With a look of not, she then sarcastically grabbed the muffin back, and said, fine, Ill toast it like 6 more times. She then came back with my order in the bag. Now when I had looked at the muffin, it still wasnt toasted. And to boot, there was no sauce on the muffin, and there was no sugars in my coffee. Big let down, as I was really enjoying Wendys breakfasts.

Not sure what it is about napkins and fast food places. This place is the worst. When eating in, they give you no napkins. No napkins in the place, you have to ask. The person giving them to you has dirty greasy hands. Which means the two napkins you got also has dirty grease on them. Thanks!

The kid at the counter was more interested in playing on his phone. I bought chili and they just scooped off the top so it was all soup and not much substance.

Satify

Amazing and uplifting experience today with My family. Not only was staff very pleasant through the intercom but upon arrival to the first window the man was happy and cheerful! The second window where we collected our order that man was also uplifting! The food was fast perfect and we drove away with smiles!! Its been awhile that has happened!!

Typical Wendys fare from a Tim Hortons / Wendys duo location. Was very surprised that neither the Tim Hortons or Wendys facilites had any hand sanitizing stations for patrons and the first table we sat down at was dirty. Wasnt a usual stellar location.

Really nice ! Great food !

Inside all the table dirty no salt no ketchup dont eat here

Ordered Frosty and it was not at all cold and not even frosty like texture. It was like drinking vanilla drink. Very disappointed.

Ive never seen a Wendys like this one.

Food was cold my large fry had the amount of a small fry and my chicken burger had a rotten tomato. Avoid this disgusting restaurant!

This location 75 percent of the time has an issue or has no Frosty s I don t get it ..

This has to be the worst Wendys I ve ever been to. Constant issues. Was cash only for over 6 months. Save your money and go elsewhere.

Update your hours online

2 stars for the fries being hot. 0 stars for night staff making burgers. Cold burgers. Come on its not hard to make burgers.

The sprite was carbonated water only. No sprite. I didn t feeling like driving back. Then I discovered they gave us no ketchup. The food was good with a family coupon. I guess there was lack of help there too as I drove to the second window to pay and get the meals.

This is the most frustrating Wendy s but it s my local one lol My order is simple. Chili with cheese and onion and a sour cream on the side. They messed it up 8 out of 10 times lol

Excellent service and good quality food. Parking: Its in the plaza of a large mall and parking is very very abundant.

Filthy, kitchen smoked out, a bunch of teens working, almost every order we observed was wrong. Line up of people coming back with problems, including coming in from drive thru. Chicken fingers barely warm. Won t be back at this location. Upper James is the best.

The gentleman behind the counter was extremely helpful and cheerful.

Slow service , debit machines down on the drive though more then they re working. They never post a sign saying it s down and when you only have a 30 minute break you spend majority of it waiting in the drive though line so you can go inside and pay with debt. It s time you post a sign and stop inconvenience your guests. Get your machines running. It s been almost two years of it work and not working. Get it together.

Daves #1 cheeseburger is the classic burger on the menu. Delicious, juicy. Ordered the new Frostyccino- It was sweet initially but once the frosty vanilla milk mixed with the coffee, the bitter coffee taste dominated than the sweetness of the frosty.

Dont know what kinda dummies work there now but what a absolute waste of money. I live not even 5 minutes from home and my burger was cold by time I drove home. You know how else I know it was cold, cuz they put it in the bag sideways and the cheese didn t even melt to the wrapper like it always does. Oh and have you ever had a poutine where all the gravy and cheese was stuck to the lid? Well I did because they placed my poutine sideways in the bag. Only thing you didn t screw up was my paper straw for my lemonade. What a waste of $17 #MakeWendysBetter

The food was good as always. But the staff had no customer service skills. Like talking to a robot. My return to this location will not be likely.

Was here yesterday and even though we only picked up a few of their limited time strawberry Frostys, the gentleman that served us was the pure picture of fantastic customer service. Definitely need more people like him in such a service industry, not enough with similar personality as him.

Literally had cockroaches in our food.... Absolutely disgusting, avoid at all costs.

Got there pretty late and the gentleman taking my order was very friendly and kind Food was delicious Great customer service ...Thanks

Had a very frustrating day and was quite hangry but the gentleman at this locations drive thru (I believe his name is Avtar? I hope I got that right) had such a courteous and cheerful disposition, it made me realize what a difference that can make to the entire takeout experience. My order was ready as soon as I pulled up to the pick-up window, despite it being the middle of dinnertime rush, so the team prepping our food merits a shoutout too!

Ordered from skip from Dundas they only sent one order,skip wouldnt help.Called Wendys they said we had to drive upto golf links there to get it.They said they could up size our frosty for our troubles.Ya tipped Ubber and drove from Dundas to golf links and your just gonna up size my Frosty,Ya just give me my food never again.

Good quality but they loaded my chicken sandwich with tons of mayo.

This restaurant is pretty well run. Food is good and hot. Drive through and parking lot is cramped though. Id give this place a 5 star rating if your lady (Jayden) at the drive through who has HE/HIM on her name tag could use just a tad bit of gratitude with clients. Perhaps thank you and please would be a good place to start.

8/10 times they make a mistake on my order. I cannot eat cheese and most times when I say No cheese! They still include it. Be sure to check your order before leaving.

Was told to wait in the parking lot while they finished making my drive thru order. After 20 min of waiting I went inside to find they never even started making my order.

This people don t want to work

Ive gone through the drive-thru and eaten in the restaurant many times and have never had any issues until today. I ordered a taco salad and got the lettuce, tortilla chips, salsa and sour cream but no chili which is a big thing in their taco salad. Next time I use the drive-thru, Ill check to make sure my order is 100% complete. I star for this visit.

Nice

This location never seizes to disappoint.

Messed up the order... forgot 1 burger and another burger was only lettuce and mayo no bacon onion or condiment...but the manager made it right in the end. This location always seems to mess up something. But its fast food so what can you do.

Great food mostly fresh

Got a chicken burger. They didnt screw anything up. I enjoyed the burger

I was really impressed by my order being very hot and fresh. James took care of us as we had to wait to get fresh chicken sandwiches. I find sometimes the fries are really cold when you have to wait for the rest of your order but this time he made sure they werent put in a bag waiting under a heat light.

The credit card system has been down for the majority of the past two months! How hard is it to get it fixed?

Good

Nice fast service and friendly and great food and the coupons are savings.

Fast and fresh

Ordered through the drive through nothing went wrong. The food was fine.

Comfortable seating and this Wendys shares space with Tims.

Wendys is Wendys. Always friendly staff, fresh food and a great place to take the kids.

You can customize your order, add tomatoes, lettuce ect. Free of charge

Nice and clean and good service.

Pretty good for fast food

Aggressive lady working at the window with attitude will not be coming back ever again. I came here thinking it would be normal I was wrong I think her name was Jane shes on the heavier side and has wrinkles on her face with black or brown hair

Lovely location. And friendly staff

Cold food

Always happy upbeat people at the 2nd window.

Pretty good!

I dont really go to Wendys anymore are patties have no flavour you have to put lots of stuff on them to make it even tastes good and its kind of expensive but their chili I love thats probably the only thing I would get there

Amazing burgers for fast food

good

Quick food but very tasty and fresh.

Good service

The people who work here are just trying to live their best life. Its awesome. Very nice people.

Poutine with barely any on it !

Great drive-thru team. Always hot and fresh!

Typical fast food

Good food. Good service.

Newly renovated. Huge improvement on before

We just came from ordering food from the Golf Links Ancaster location. ALL of the food was cold, one of the fries containers was completely empty and other parts of our order were incorrect. I tried calling several times and no one picked up the phone. I spent $50 and am extremely disappointed. I did not even get a receipt. I hope that management will reach out to me.

Always get the order right! Friendly staff. Always tasty.

Visited last Saturday and thought I was getting the Bacon Deluxe instead I got the Baconnator - not what I would even consider. Today I asked for a side ceasar salad expecting ceasar dressing but I got the ranch. I dislike ranch dressing. Both times the staff had trouble hearing. I am trying to support our local restaurants during Covid-19 but I am really disappointed and will take my business elsewhere.

Great in a pinch. Fat food at its finest.

People are good, food is old and seems it was from a day ago.

Not hot, not fresh, and never right. Who trains these people? Management needs to step up their game. I understand after the first 10 mistakes. But enough is enough... I m moving on to other establishments in the area. Ps. We re Wendy s, we don t answer our phone or don t respond to deserving negative reviews about our mistakes and inefficiencies. Move on.

Never liked wendy s burgers

Fries are soggy and yucky... In the hamburger was like squishy and was definitely not made for me if you know what I mean

The food was hot, fresh and made exactly the way I ordered it. The staff were very friendly and accommodating for my allergy.

French fries have too much skin and too much oil

The lady at the tim hortons drive through was not wearing any gloves

Whoah

Shaddy should run the store ngl

Food was cold ....the sandwiches so messy. Didnt enjoy at all.

The best baconator Ive ever had for some reason, cant quite figure out why

Fast and friendly even on a very busy Saturday afternoon. Our lunch was hot, fresh and perfect. Well done to all.

The staff and service were great. They were very friendly, and happy but unfortunately they missed food items and we had to go back which is why the 3 star rating.

Standard Wendys restaurant.

Food was ok but they have replaced the little paper cups for ketchup with plastic.

They double checked my order and clarified when I changed the sauce on my chicken sandwich!! Yay!

They still make a great burger and great salads and their chilli I find can sometimes be better than Timmies.

Its ok

They have fresh food, I love to eat their Baconator, its delicious. Keep it up

Nice place but Ive eaten so much here that I dont like it anymore. Maybe in 6months or a year Ill start up again

Good fries, cant go wrong here.