Wendy's in Ancaster

Cold frys sandwich poor. Disappointing Food

Manager wont take orders at front. In middle of employee talking an order manager told him to stop only two orders at front allowed. Line of 10 + all looked bewildered.

Everything is nice

Very slow service.

Slowest drive thru in Ontario. Pull up and wait at the red fence, our time is going too high every time, only to be given cold fries.

Fresh hot food a Rarety nowadays

Everyone stands around and talks to each other waiting 20 mins to be served even when ordering talking in some language to each other make us repeat it 3 time. When ask for manager oh dont understand.....

Food was hot person at the speaker spoke and understood English and even smiled and said thank you

Long wait considering an almost empty Wendys. Dirty tables and just found out they lost my order after waiting 15 minutes. Don t come if you re in a rush. Food

Like all fast food place the service could always be better

If you like going through the drive thru and getting the wrong food pretty much every time this is a great Wendy s

Beware!!! Ancaster Wendys is not a participant in the National Wendys 99 cent All summer long Frosty promotion !!! What a great idea and fun means to treat the family and cool off on a hot summer evening, but unfortunately, Ancaster Wendys falls short. When management was asked, they simply pointed to all the othe Wendys in Central and West Hamilton that didnt take part in the program. Their loss I guess??

Good food lots of old people Kid-friendliness: no kids just old people Food : 5/5 |

clean place nice and fast steff Food

Waited 6 minutes. No service. Left! Service

Slow service after food was ordered, which would have been ok, if the food was hot off the grill or fryer... And it wasnt.

Kids mealsx2, Single burger. Three people. All sick and throwing up. Very frustrated. Collected samples and will be submitting for testing tomorrow. I would absolutely recommend against going.

The lady in the drive through is so UNBELIEVABLY anxious that it is contagious. I dont know how you have such an anxious customer service staff member. Maybe put her in the back working burgers? (Lady in the covid mask)

Boycott

Disgusting. All food was cold. They messed up 2 wraps, and ASKED FOR THEM BACK when we told them they messed up the order. I asked the guy if they were going to sell the wraps to he took back to someone else and he said yes. I would not want wraps that another customer has touched. Filthy place and for all you know youre getting food touched by someone else s dirty hands, avoid at all costs

Its a Wendys ¯\_( )_/¯

We had come into Ancaster to check out something. We decided to stop at Wendys for their apple pecan salad and a baked potato. Both were excellent . Staff was professional and personable.

There employees suck

Harpreet the manager refuses to refund after giving food poisoning.

Gave my husband severe food poisoning the night before his first Father s Day. Refused to refund his money. More training and proper food handling need to be addressed to your staff.

Great service, and the breakfast was great. The manager even came out to see how we were doing, which was so nice of him. Something you dont see very often anymore.

They had no idea what they were doing. They kept getting our order wrong. They used our coupon without honoring it then called us liars. Get your act together

Gone multiple times and everytime I have waited for 10 mins in the drive-thru line with no orders taken. Dont go if you looking for a quick bite you will be late

Fast and Quick

I went into the wendys in Ancaster today. The service was great but the atmosphere was not so much The Manager (an older gentleman) berated the staff constantly. All negative feedback Speaking in a tone that was disrespectful and disgraceful all in front of customers. Its like he wore his hate on his sleeve. That so called Manager should be ashamed of himself. The employees will learn if you teach them. Not treat them like the way he did today. I told the younger that served me that the staff was doing an amazing job despite what the Manager says.

Prepare to wait forever!

Worst Wendys in southern Ontario. You always wait at least 5 minutes to even get talked to when going through the drive-thru. If they have just one customer in the store or in the drive-thru infront of you, prepare to not get served or get your food for at least 15 minutes. This location should just close down. Awful wait times at all times of the day. Fast food should be faster then a sit down restaurant.

Got a double cheeseburger combo and the burgers were both raw

Can only cook 1 order at a time so drive thru lineups are the norm. Employees can barely understand English so dont expect your order to be correct. Double check it before driving away.

Wendys at this location is done very good. Parking: Busy lot Food : 3/5 |

I try to avoid fast food. Pretty much all the same

Order was correct and the food was hot and fresh!! Quality is a priority this location!!

I wasnt at wendys

This Wendy s is absolutely brutal I have completely had it with this place. I have had countless incorrect orders here, this time I was given a single 1/4 lb bacon deluxe when I ordered a double, and I didn t receive a receipt because I bet the girl knew she messed up the order. Avoid this place at all costs, these idiots can t even put fast food together properly

I love this Wendys! Any time theres an issue with order accuracy, they always make it right! So friendly! I probably go here far more than I really should

The customer service is awful here. Ive had multiple bad experiences such as them telling me I cant have light ice in my drinks, youre always waiting way too long in line and today the person cut me off mid order telling me to wait; sitting there for 5 minutes with nothing not even so much as an apology I left and went somewhere else. Just awful

I was there for my evening snack the manager work there was sooo rude. Will never suggest to go there as they are very unprofessional , I have never seen that bad customer experience in my life try another Wendy s on golf links

I have no clue what the issue is at this Wendy s. The wait in the drive through is atrocious. It doesn t help to order ahead on the app either as they don t even start to make it. I have never experienced such awful customer service. I work very close by and it is a shame that we all know to avoid this location. Do better!

Wendy s is usually a great place to stop for a quick lunch. This place had no diet selection in the Freestyle machine. Very disappointed.

Patty from my combo #1 was pink and appeared to be not sufficiently cooked

Bathrooms were not the cleanest

Best bang for your buck! Hot and delicious!

Cold fries. Twice and completely forgot last time Service had gone downhill. Food

My burger was made wrong, but staff had great attitude to correct

This Wendy s is having staffing issues and have been for a while as the VERY weathered sign on the drive through speaker indicates- I understand that. However, I feel this is a crutch for a very poor management. After waiting 5 mins at the window we were asked to wait as they were short staffed - no problem. After waiting another 5 mins we asked how much longer the wait time would be. We were told they were having an issue with a customer inside the store. Being that there were only two vehicles in front of us in the drive through, and two parked for the dining room this is unacceptable if you are unable to keep up with a drive through, and dinning room then close one or the other. The three vehicles behind us had not waited as long as we had and left . I won t be back to this Wendy s location and recommend you do the same to save your time.

This Wendys is basically your average Wendys. I had their new breakfast baconator combo with a chocolate froster iced coffee. The staff were very friendly. I didnt wait very long for my food. The order was correct. Everything was what I expected from a Wendys. I have had food from this location at all different times of day and it has always been consistent.

My favorite is the triple burger. It just makes for good eating. Sadly they have such a shortage of help.

Friendly staff & prompt service. Went through the drive-through & greeted with a big smile when receiving our food.

Horrible Service

The staff is friendly and the service was quick. The main issue was needing to go back for the sauces and french fries I ordered. When I got home I realized I didnt get my Caesar dressing either. The fries were a little old. The spicy chicken sandwiches and frosty were good. The staff even split the frosty as half chocolate and half vanilla. Im sure it was just an off night. Im not deterred though from going there again and seeing if my next experience is better.

This was the worst Wendys Ive ever been too. Store was empty and still took us 30 mins to get severed, got the wrong meal and then when I asked them to remake it one of the patties was raw.

No rush, 1 guy just standing there in a daze the whole time waiting for my order. Only rush when the window server shoved food out and closed the window so fast she didnt bother to answer my question. Wasnt busy either.

Management really needs to figure out things in this store, the drive thru has been terrible for years, there is no need to be waiting so long.

Wish I could comment on the service but there was none.

Avoid this place at all cost. Waited 25 mins in the drive thru to get my food. The lady who was giving out the food had no intention to make any customer happy. Only gave the food and closed the window with no conversation. No straws for drinks or napkins was in the bag. Worst service ever

Charged me for Medium fries on top of my order when i asked to up size the meal. Then only gave me the upsized drink and small fries

Unimpressed I m almost 6 months pregnant and all I wanted was a cheesy cheddar burger. I waited 15 minutes in drive thru and ordered what I needed and of course, the cheesy cheddar burger didn t have the cheese. Such slow service to not get what you want or pay for.

Great burgers

The staff was amazing and very helpful. One of the fish sandwiches was delayed due to the 2 fish patties being stuck together, so i had to wait a bit. The manager came and gave me free ice cream . Loved the food and experience.

Food was quick, hot and fresh. Window guy very friendly.

I got take out. Order number 4 bacon single and asked for tomato and onion only. I will attach photo it didnt come like that. Wasnt impressed since I was already home with supper.

Not enough staff 3 times Ive been there. Waited 30 mins for my combo the one time.

Always good food and helpful staff

Always good try the portobello cheddar burger

What did this place change hands? Awful service...I love Wendys and this place and the service is the worst

Comically slow. Cannot call this place fast food. You can literally go through Tim Hortons then McDonalds drivethru quicker than this Wendys and I wish I was exaggerating.

All Wendys are the same

Food is okay. Check your orders to ensure you get it all. The dining area is bright. Sometimes messy where you get your drinks. Not very sanitary. Could be improved.

Absolutely terrible every time! You should feel blessed you are not receiving the parts of the order they miss every time! This place is absolutely brutal and cold and wrong all 4 times a years we take the plunge again. This was the last.

Food tasted great, but our fries were cold. Not a trace of warmth in them. A bit disappointed.

Drive thru is always absurdly slow. Like all the time. I don t understand.

Franchise food prices trying to recoup from covid times.

This place is very slow. I have given them time to see if they can get better but between 1 year to 6 months and still no change in service. It takes over 15-20 minutes to get through the drive through. No a pleasant hello, welcome to Wendy s either. I came here two days ago. And waited 5 minutes to not even be acknowledged at the drive through. Ended up leaving and went to McDonald s across the road. Today it took way too long as noted already. This place needs a thurough look through from corporate. Obviously issues with management.

This store very rarely get my order wrong and if they do, they fix it.

Feeling hungry? Go somewhere else. Worst Wendy s I ve ever had. Scarce toppings, chunky cheese sauce, drinks overloaded with ice and a watered down and rancid tasting frosty for dessert. Yuck. I would have went back had we not been passing through. Employees were more concerned with socializing than providing customer service. Avoid this place!

Think baconator

This location grows more incompetent each time I visit.

Frostys are the best thing ever. Very nice staff here too.

Baconator was awesome. Do I have to ask for a receipt? Sometimes I get one and sometimes I dont. Get it together Wendys. A receipt should be in the bag on every single order.

cheese is never melted on burgers

Not bad. Average Wendys really.

Out of biscuits again. Seem like a problem the have almost daily. Left and went to McDonalds instead. They had the items listed on their menu.

Idk whats so hard about following a correct order screen. #4 with lettuce bun and no cheese. I am allergic to dairy and wheat. Both times Ive tried this location they get the lettuce bun fine but put cheese on it and I end up having to throw it out because Im too far away to turn around and have them replace it before I go to eat it. Also they never put the condiments on it or even in the bag.

Great location - always seems to be a line up in the drive thru. Food is usually fresh.

This Wendys definitely needs a revamp on customer service and food handling. I ordered a combo for dine in and the staff threw the fries in the tray and the pop machine area is a hazard always wet floor and super slippery.

Great service and love the food

Very clean and friendly fast service lots of parking and easy to find

They open late. This is very convenient for late night eaters such as myself. I used the drive through and the staff is pleasant and fairly quick.

My go to Wendys meal is chili and baked potato or Apple pecan salad. I had chili here which was watery and container was not very full. They use leftover burgers for the chili. Not impressed with this place.

Food was cold and service was bad

Hope you like french fries because if youre vegan, thats the only food choice you have. You cant even get a veggie burger

Quite literally some of the worst fries Ive ever eaten. Cold, soggy and sad. Inedible.

This place is a joke. Everything is wrong , pop is water every time. Today we have paint all over our cups and it ended up on our car. How does this even happen ? Try to call and go figure nobody answers the phone .

Slowest service ever. I was the only customer there and they could get it together. The restaurant is so dirty too.

This Wendy s is horrible. Bad service, bad manager. They like to understaff the store at all times. The workers could be quicker. But there used to getting treated horribly from their manager.

Go to Wendys on Highway 5 and 6. I usually get a number 7 with iced tea. You know you can never go wrong with a single cheese alone if youre in a rush before dinner. I would have to say Wendys has one of the better french fries of the fast food chains.

Constantly making mistakes. Give you smaller or wrong orders that are cheaper when you paid more. Will not go back as it seems theyre almost stealing youre money. Not the first time this has happened. Food

Best taste ever

I like it much more than McDonalds

Will never come here again - I wasn t pleased with the two large iced coffees they were trying to pass from the drive thru and I declined them (was told machine was broken).. they should have said that before I ordered . I just asked for a refund for my drinks but still wanted to buy the chilli cheese fries .. and the manager named Harpal closed the window in my face and refused to give me a refund for the two drinks I don t swear, I don t shout, I was not rude this was completely unprecedented. When I wouldn t leave drive thru until he gave me my money back, he started shouting at me and threatening me so I closed my window and I called the police, while I was waiting he started knocking on my car window and shouting at me the police thankfully contacted the store and I went inside to get my refund. What a crazy dysfunctional situation. Please avoid this location. I want to add I still wanted iced coffee so I crossed the street to McDonalds next to Longo s and they were having problem with their system, gave me two large iced coffees for free, no questions asked.

Nope!!!!!

This place is awful, bad service, cold food and dirty restaurant. The girl literally didn t believe I didn t get my other fry for my combo. After my wife sat up and showed her she agreed. All Wendy s restaurants are terrible but this one is especially bad and we won t be back. Food

Don t bother ordering from here, the food is either cold/old or the order is wrong. Usually it s both. This is by far the worst Wendy s I ve ever been too

Got the breakfast wrap this morning. Nothing special Cheese sliced. cheese ripped in half wasnt the greatest the shredded cheese would have been way better. Store was jus opening so it was pretty slow, kinda understandable but deffinitly were not very prepared I guess! This location needs help there better wendys out there then this one.

Friendly staff

The staff was very rude Especially the guy with black T-shirt on he was trying to be very bad with customers He has very much attitude to show to customers This kind of staff is harmful for business and customers I feel like threatened from him

Im sorry, but if 15 cars get served before you, after you order walk in, still waited an hour to get your food worse Wendys ever

Ive only ever gone through the drive-through. Food has always been right, so no complaints

Rudest employees, not that management reads these reviews

I can summarize this Wendy s with three words: dirty, lazy, terrible. Restaurant is dirty your feet will stick to the ground everywhere you walk and the tables are covered in food. Staff are lazy imagine walking in and trying to order for 10+ minutes while staff walks by and ignores you. Terrible food once you get your order, food is so awful you ll wish you went elsewhere.

Nice to find a fast food restaurant that isnt completely empty.. mind you it could be because Costco is right across the street. I had the new Cobb salad with a chili.. it was surprisingly really good.. not just good.. really good.. and the chili is great as always. I dont do 5 stars for fast food because of the obviousness of how bad it is for our bodies. So consider your 4 a top rating. Thanks again lol.

Took way to long to get my order but the food was good

Wendys poutine is not bad for a quick lunch and its made with real cheese curds and its priced rite

I got a cheese and bacon and a double burger... half piece bacon on top and cheese barely hit the potatoe and wasnt the disappointment of the meal potatoe was hardin the middle that I couldnt eat. Now burger had a full slice of onion (all rings and covered the burger). Management needs to look at staff that puts the orders together and this is unacceptable for the price I paid for me meal. With taking 1 order at a time through drive thru they should of been on top of things. I waited tell other car was gone ahead before order taken. Watching many cars leave, wish I didnt pay yet as I would of to! I will reach out to head office for area for guidance in this issue!

This is 2nd time the drive through staff very poor to speak and understand English language, feels like we have to learn their language while dealing with them, they never even say thanks or pls etc, throw the food in car and closing window very hard without saying anything and loudly talking inside with their language, am I in Canada?

Excellent

I m not really fan of Wendy but when he hungry we need to grab what we seen in the street

This is by far , consistently, the worst Wendy s I ve been to. It isn t closest to where I work so when I need a quick lunch it s an easy stop. The drive through is ALWAYS so slow, even when there isn t many cars in line. My salads have also come wrong (which I don t understand how). I ve contemplated writing a review many times. My experience today was final straw (had to leave the drive thru line after ordering it was taking so long). Do not go here. Atleast not the drive thru

Juicy burgers and excellent chili. Yummy!

Very disorganized. One girl doing everything . One starts to take order than walks away and again girl that is doing everything had to come and look after me. Food

I think its fair to change my review. The management and staff are all new and service is what it should be. The drive thru was very quick and food was good. Food

The staff at this location are amazing and so very considerate! Great care was taken to ensure my special order was made as I requested and the food was everything I was craving! Extra stars go to the young person at the counter - I have mobility issues and she offered unprompted to help me carry my tray of food when she saw me struggling with it and my cane. She even got me napkins, utensils, a straw, etc to go with the meal, I was so grateful. I often feel in the way, but her thoughtful and courteous behaviour helped me feel welcome and got me seated quickly so the next person could order - kindness for the win!! Thank you so much! Parking: Easy to find and convenient to use!

My husband went in to this Wendys today, December 19 2023, stood at the counter and waited for someone to take his order....waited, waited, waited, they knew he was there but ignored him they were all in the back chatting. If I could give zero stars I would have! Will never stop there again!

Worst story ever. Waited about 30 mins on drive threw no GM to talk to staff very rude.

100 flavour pop machines, friendly staff, could use a little more attention to detail. Staff are stretched thin and it shows, long wait times to order/get food, dirty dining area, overall sticky floors.

Dont ever come here again !!! Waited 1 hour in drive through I think there is only 1 person working there , and its not the first time SLOWEST SERVICE EVER!!!!!

Staffing shortage for a long time but good food

Fast-food restaurant

Waited in line in drive through for 10 min without moving. 5 cars ahead of me.. one car at pick up window, with the rest awaiting to order. Brutal service. Left without ordering.

Poor service very very slow drive through the worst Wendys I have ever been too

Unfortunately, this location has very minimal seating capacity...had to eat in my car...food is always fresh...not frozen....

Just horrible...cold burgers, no diet coke, no bake potatoes, French fries all over the floor, guy making burgers 1 glove on. This location needs new management, or it should be closed down

Absolutely horrible

This place sucks. Waited in drive through tonight for 5 minutes behind the person in front of me. They ended up just driving away. I waited 5 more minutes and still wasnt acknowledged at the drive thorough. Ended up going across the street to McDonalds and was served in 1 minute. Dont use COVID as an excuse. Hire more staff. Cant get applicants? Pay more. Youll make more revenue than the business you lose by not serving clients.

Most disgusting Wendys Ive ever been to. No f#$%&ing toilet paper or soap in bathroom and service is absolutely awful. Avoid at all cost!!!

Waited 10 minutes at the drive thru. Line didnt budge, 2 cars in front of me, one at the speaker. Second time I have had this experience here recently. Absolutely pathetic and inexcusable. Hire more people or better people. The McDonalds across the street is way faster. No excuses for this

Always good value at Daves place.

Terrible service. I understand being short staffed but there was a huge lineup and the entire staff was STILL moving at turtle speed and didnt apologize for wait times or anything... For shame

Literally waited 25 minutes for cold food, wrong order, and unfriendly service.

Every table is sticky!!!

Just had the strangest Wendys experience. Went to this Wendys for my first time and the lady that helped me, Rebecca was very friendly and polite. While I was waiting for my food there was a lady in not in uniform cooking the food and then another heavier set man rudely barking orders at Rebecca. The restaurant is clearly understaffed and there are signs everywhere saying they are hiring but its no wonder no one wants to work for them when they treat people like that. It was so embarrassing. I walked by the counter 5 minutes later and he was still rudely barking orders at her. There was a bad smell in the restaurant and the washrooms had no soap to wash hands. Hopefully the management can do better and treat their employees nicer in the future.

Too expensive.. my wraps are $3.29... theyre $2.29 at others!!! :(

So the staff were playing music that dropped the f-bomb every other word in the back, but loud enough while sitting in the restaurant to hear every word. Other parents with kids were not impressed either. I am always cool with music playing, but it should be kept appropriate, especially when kids are present. The place was an absolute mess, in the dining room and in the back. Fries on the floor everywhere, not just by the fry area. Will not be going back here.

Mmmmm....burgers...mmm

Food was good. Cashier was great. But whoever was in the back making the food. Out of uniform was obnoxiously loud and annoying. Was constantly swearing and saying he was quitting today. For the sake of Wendy s I hope he does

Its like any other Wendys you love it or you hate it but for a fast food restaurant its not a bad place to eat

Steer clear if you are looking for fast service. Drive thru is so slow youll be waiting at at least 5 minutes before you get to the speaker (even if its just 2 cars in front of you) and theyll make you wait an additional 2 minutes at the speaker before someone takes your order. Go to McDonalds across the street instead!

This is the slowest Wendy s I have ever been too. Order was wrong, fries were cold and the wrong size. The people working the cash had no idea what was going on or how to take payments. After waiting another 10 min for my fast food I finally got the correct order. I wasn t even about to bring up how I was charged for a double fired up chicken sandwich that uses burgers and not chicken. Will not be back here again

Took 30 minutes to get our order of 2 medium fries.