Chipotle Mexican Grill in Ancaster

This location sucks at wrapping a burrito

Excellent food at decent prices.

Very high prices for what you get.

Usually okay- expensive, it s a healthier option. But found a hair in my rice bowl. They don t wear hair nets when prepping your food.

Brisket needs to be a permanent menu item.

Great food

this chipotle is the worst ive ever been to. the workers are so slow there was 10 people infront of us and was 35+ minutes to get our food, the states is 10x faster and the portions are bigger this place sucks

Actually I am looking for job. i have applied online many times and they cancelled my interview. I have restaurant experience. Are you guys hiring?

Paid $2 extra for the brisket on two burritos and there was almost none in there. Very disappointing.

Walked in to get take out. The place was absolutely disgusting.

The service here is so horrendous

Did a take out order and they gave me the wrong food (ordered a veggie bowl and it came with meat). No refund just a credit at the restaurant which is 30 mins away.

It was fine. Way too expensive for what it is though 20$ for just a burrito bowl is obscene.

This is one of the worst chipotles i have seen and chipotle is one of the places i eat at often. The food had hear in it when i brought it to the managers attention she didn t acknowledge me or let alone apologize. Extremely unqualified staff the food and portions are not on par with other chipotle and she charged me for guac twice. And said its her staffs fault for putting to much guac but still charged me for double guac. I most certainly wont be visiting this chipotle again. No debating on ever stepping foot in another one. The brand has definitely gone downhill.

Amazing restaurant.

Heavy

Great staff, clean place and impressive customer service from 2 young girls making my burrito , I wish I knew their names.

Far too expensive compared to other Mexican restaurants.

Food was good but place was dirty as staff were all busy in the kitchen getting orders out. Great for take out but dine in is not pleasant.

Great Quesadillas and Burritos, thank you, Blessings

The mixture of the chosen meal is not even. They started to be greedy for less chicken and less meat, which did not match the other components, so there were big lack of taste

Package wasn t done properly the bowl got leaked and made messed in my car and they are always in rush to pack bowl it happened second time

Friendly staff. Good food.

Service just keeps getting worse and worse. If I m paying $50 for 2 people to eat here, the least they could do is drain the juice of the toppings so it s not soggy and messy gross Not worth the price. Good ingredients and tastes delicious. But workers simply do not care for quality. Disappointing

Location is filthy. Garbage overflowing, every table dirty. Floors look like they havent been swept in ages.

Came to this location on Tuesday. We usually go to the Toronto, SQ1, and Oakville locations. But we were in this neighbourhood. I have never experienced service like this at Chipotle. After giving the normal amount of the cheap ingredients (rice and beans) she was extremely stingy with the other toppings. I asked the lady if she could give the normal amount and she gave me an attitude, and after that she kept telling me what she was doing. Very condescending and rude. I told her she doesnt have to act like that and I knew what she was doing. She was very defensive and rude. I have never left a Chipotle restaurant with lots of empty room in the containers. They are usually filled to the top. Here, they try to give you the absolute smallest portions (but charge same piece of course). This is not the norm at other locations in Ontario. Ive never ever once had a bad experience at Chipotle. But this location, be ready to fight with them to give you the normal amount of toppings. They are very very cheap! How they have 3 stars is beyond me, they are definitely getting friends and family to rate them. The worst Chipotle location I have ever been to!

Very good service

Good food, small portions. Not your typical chipotle with generous portions

Got everything right and employees were respectful.

Hit or miss depending on who you get to make your meal (try to avoid the older woman with dark features) some are super chincy with toppings, heavy on the rice. You re not fooling anyone. There were a few pieces of old brisket in the container, she looked at it and said oh, I ll get a fresh one for you considering the brisket (which is the whole reason behind my visit - is only available for a limited time). She scooped the last bits of brisket out of the container and then passed it off to the next guy, no fresh brisket for me. I was really looking forward to it only to be immediately let down. I don t think I ll visit this location again, hopefully she moves on to another job or location.

Went to chipotle today and was severely let down. I walked in around 5pm and there was a line to the door. There was about 6 staff on at the time however none of them were serving anyone. Instead they were sweeping, cleaning and preparing food in the back with no sense of urgency or acknowledging the customers. One worker was prepping rice for about 30min and took his sweet time while there s a massive line. It looked like there as a health inspector there at dinner rush and the restaurant was not clean so all the staff started quickly cleaning and wiping down every station instead of serving customers. I was not served until 5:30pm and only one kind worker was serving food while the other 5 stood around doing nothing and smiling talking amongst themselves. I would not recommend this chipotle ever after tonight and if you are looking for fast service this is not the place to go.

Loved it, its Mexican not sure why with all the Mexican food around us this place is my fav. But it is, love it.

Gotta love seeing them cook all the same meats with all the same tools.

i love you chipotle

Staff were helpful, but the management has no clue about customer service. It was a terrible experience. I sent an email to corporate as well. I wont be going back.

Would ve been great had it not had a hair in it.

This place was great when it first opened. But like other reviewers have posted the portions are getting smaller and smaller. Asked the worker for more toppings since it was very minimal at first, they barely added anymore. The staff has changed from the first crew that opened. For the price, there s better options a bit further away with way more portions. Rather goto a shawarma spot around the city with more portions and costs less.

Management is really a bad and disrespecting to me due to my colour nationality, I got harassed by manager. On last Wednesday around 6pm, I was placing an order very gently, suddenly one team member interrupted me while I was ordering a food and he saying oh!! Do you know.!! you have to pay extra, I replied, I said why you are saying this to me, I know what I m ordering and this is not first time i come to chipotle I know why are you saying this to me. I told, You know there are so many people standing behind me, everyone listening and felt so bad as I came there with my family. Afterwards, there is one white guy he s standing so far in the line, and he run, came to me and started yelling on me and saying yo!! remove your hand you will throw your bad bacteria on food. I was so far from food section not even close plus there is glass shelf which cover a whole food section , just meaningless things, they were saying to me, wanted to make me feel an embarrassed. Later, Manager show up I was expecting he will stop him but instead helping me !! he took his side because he s white colour too, he took away my food and thrown away in front of me, don t allowed me to pay for a food, kicked me out from the store by saying will not give u food get out. I was so hungry and travelled from grimsby to Ancaster just for chipotle as there is no other store in Hamilton see what I got from store, felt so bad & embarrassed, first time ever I felt racist since came to Canada it s been 10 year*. My family was with me I really wanted to ask to management - what is my issue? - Why you guys treated me racist in your store? - Why ?? - How would you feel if the same thing happens to you when you re with your family.??? Please explain me.. *GOD* is watching Location Ancaster chipotle restaurant in Home Depot.

I would have enjoyed my chicken burrito if it didnt fall apart as I was eating it....complete disaster

Service is unfortunate, no smiles, eye contact or greeting at check out. Just throw your lunch down the counter and onto the next.

Very expensive for what you get. This was my first and last time to a Chipotle. Lunch for 4 (plus a small build your own taco for the toddler) was $80. Service was horrendous because 5 people make 1 item as its passed down the line instead of 1 person doing all the toppings. 3 of our items had to be remade because they kept on mixing up what was asked for. Everything was cold by the time we sat down to eat. Never returning.

Great bowl. Could have been friendlier and more welcoming service. Interior and ambiance is pretty cold and sterile.

Portion sizes seem to get smaller every month here.

Brutally fake Mexican food . This is the equivalent of what dogs eat in Mx.

Microscopic serving sizes - I ve never seen a food place be so stingy with giving proper portions.

I bought a burrito and chips. The chips were

Tasty Chicken bowl and the ambience was also good.

Excellent burrito bowls, the chicken is so tasty.

I tried mexican delicasy and loved it. Ample space to sit and to park car. Generous and welcoming staff. Serving quantity is good and its economical. Vegetarian options: Vegetarian rice bowl is delicious. Chips and guacamole was also amazing.

Great fresh food, friendly staff!

I placed a catering order at it did not disappoint! Although I requested my order pickup less than the required 24 hours before, the staff was super flexible to ensure my order was ready the next day. I would highly recommend Chipotle catering!

Great place to go for ice cold burritos

I went for the first time today to order.Burrito bowl, not caring about what other people say.Just wanting to try chipoltle for the first time. First thing I noticed was theres no care... The staff are kind of sucky.They just throw the food in the bowl. And push it on down on the line. The al pastor Was okay, but it was drowned out by the rice, the beans. The cheese and the other topings. But once I dug around and found a piece that wasnt drowned out by salsa cheese and other stuff.It was OK, it was cooked.Well, not raw like most people say.Maybe theyve learned their lesson. Ill totally go back.One word of advice.May be keep some forks at the cash.Register for people who dont realize they have to go searching for a fork.And its not put in the bag with them when they order take out

Chipotle is not good

We were thrilled when the new location opened in Ancaster and get food from there regularly.

Small portions, and when you ask for more, they give a tiny amount more but charge you double the meat. This location is a ripoff compared to Oakville/Mississauga locations.

My sister got diarrhea after eating chipotle! I do not recommend the chicken

Food does taste good but the portions are so small its actually quite ridiculous for the price point. When it first opened it was not like that. Anyways, line is long almost always and but just disappointed that a very successful franchise like chipotle has to be so stingy while pricing at a premium. 2/5. If you guys want real authentic mexican with large portions and friendly prices check out ole gourmet. definitely wont be disappointed

Absolutely disgusting and SO dirty. Never again.

The food was good, just that the rice was not warm enough

What s up with the price vs the portion size?? hardly any protein maybe it s just this location but no way I d be paying what I paid again for what I got

$30 for 2 burrito bowls. Not the worst. But when we open the chicken burrito to see this lol.

The food is good but the portions are so small and when you ask for more they put a tiny bit then walk away or they ignore you.

staff have noticeable decreased the serving sizes (whether by choice or due to management instruction) over the last few months since opening. it is disappointing to pay $17+ for a burrito and have to ask them to FILL the chicken scoop. Every time i ve visited in the last month they have made my burrito like they are rationing ingredients in order to encourage customers to pay for double servings . ridiculous.

staff is mid except that one cashier whos always there shes great. the serving is very little specially when itss busy.. you really have to ask for more and you get bad looks from the staff when you do. food is great otherwise!

I m glad that there is Chipotle in Ancaster. It would be better if they had more seats and tables, but everything is great! Parking: Lots of spots

I read the reviews on here before which deterred me from coming in the first place, but my friend said it was worth it so I gave it a shot. It was decent food but some time later I started to feel sick, I have read some people saying they were given raw chicken. I should have known to not come here. Reviews are here for a reason.

The food served quantity is significantly less compared to other locations otherwise it is all the same

Horrible Chipotle location, I d give zero stars if I could. If you re in Hamilton, run to Burrito Boys on Upper James. Better value for your dollar there. The portions at chipotle were so small, I had to ask for a bit more at each station. The management is cheaply cutting corners, and I didn t know they offered rice burritos! Zero communication between one line staff to the next and it s clear they are in desperate need of training before they can work with customers. I ll never be back and neither will my family and friends. Waste of $45

Amazing food and customer service. I am a regular customer here, it s a really good place to enjoy a healthy and delicious food. Vishali took an extra effort to change her gloves and make me feel comfortable as i am pure vegetarian.. kudos to the team

Rikoooooooo

I guess they were working out the kinks at opening, but I waited an hour for my mobile order and they missed two items, which required me driving back to the store to get them. I gave them another shot recently and the experience was MUCH better. Solid service and the food was fresh, which doesnt surprise me since Chipotle is one of the more consistent fast food chains. Hopefully they expand to downtown Hamilton since getting to Ancaster isnt realistic for people that dont drive.

Ordered a bowl to go. The one person I dealt with was moving way too fast and didn t listen to what I answered for her questions. I said no cream then she proceeds to put it on. I dislike sour cream a lot. She was about to scoop it off until she asked if I want it remade. She was unapologetic, which just soured the experience even more. Then she made a new bowl, I received half as much rice as the first one, she asked me for which beans, I said pinto, she put black beans . Just an overall frustrating experience, rather drive to Oakville next time for this.

Im giving this 4 stars because I love Chipotles food, but this location probably deserves a 3 because they are sometimes a bit...lazy? I know theyre super busy, especially with being the only Chipotle in Hamilton, but Ive never had a few leaves of spinach and a couple pieces of romaine thrown on a burrito bowl like this before. This is way too chinsy. A few times the counter has been messy, or sour cream was in the hot sauce. If you have allergies or intolerances this can be a concern. For the price they charge, they could do better. Their flavours are on point. I loooove their sofritas. Vegetarian options: I love the sofritas! Dietary restrictions: They have vegan and vegetarian options.

The meat quantity is extremely low even when you get double meat. Its a joke. Nowhere near to quantity you get in the states. Extremely disappointed!

I ordered Beef Barbacoa burrito and Steak taco for my son last evening which gave him food poisoning. He has been sick entire night and today. The restaurant needs to evaluate its safety standards. I most certainly will not be ordering from here ever again!

Portion

Very busy place with super fast service. I tried they veg bowl. Ssssooooo Fffrrreeeesssshhhhhg and so good. Will come back again very soon. Food

Emma and staff were excellent. Very clean store, great food!

For $21 you get a blob of a burrito thats a complete mess inside the wrapper. The only vegetable available is lettuce and corn and tomato in the form of salsa. I could have wrapped it better with my feet, it was basically a taco. They have some serious work to do.

Usually always busy with a line, when picking up, times are inaccurate, the app will say ready but you ll have to wait upon arrival for about 5-10 mins for them to finish your order. It d be nice to be able to order rice as a side item, individually Kid-friendliness: They have high chairs and kid s meals on their menu.

wow amazing

I LOVEEE CHIPOTLE!!! but yall need to do better on the portions. Don t be giving us a small scoop of rices,beans,chicken and etc. give us a biggg potions of everything

Dirty dirty dirty. They need to clean this restaurant up. Everywhere is unclean, and disheveled. Wow I hope I do not get food poisoning. Also very chaotic in the kitchen.

Waited a couple months for the insane lines to subside a bit to try it out. Never had it in the states to compare but yeah, its excellent. a little pricey but taste and quality far exceeding most fast food options here. Great staff considering how routinely swamped they are.

First and a last time with Chipotle. Ordered so I could eat a handheld for my long drive home. Well I was hungry until I got home because it required a plate and knife and fork to eat. As my food was being prepared I was thinking wow theyre going to need to toast that a lot so it doesnt come apart. Chipotle doesnt toast burritos after theyre made. Thats not a burrito, its a Mexican tortilla wrap. And this was more like a tortilla blob. Look up what a burrito is supposed to look like and how its meant to be served. After all the Chipotle hype, Im so disappointed. Nothing worse than a burrito that has poor ingredient mixing, one bite is chicken the next guacamole, the next rice. Again very poor burrito building skills. Doesnt seem that I got any cheese either. Ive had better burritos from Taco Bell, and thats sad. Ordered Queso and chips and again disappointed. Chips were nearly stale and the Queso was bland and boring even though it had the appearance of a good Queso. Flavours of burrito ingredients good but what a fail. I can think of at least 6 other places to get a better burrito in nearby area. Id like to see the owner of XXX Burrito rip on this chain and let them know from a pro how bad this was.

Great and tasty Mexican items but limited menu selection. If youre going here to dine in, expect lines and limited seating. The smell iis incredible, the taste is fantastic. I just wished they had more staff or self-serve machines, especially at this location.

Huge portions served here never walk out hungry, clean and nice, and the food delicious

Everytime I order from this Chipotle something goes wrong. I wrote in the message to please not mess up the order and they still messed it up. Now it s time to break my fast and my order is wrong IM PISSED (no guac and they gave me black beans, I hate black beans)

Ordered a steak burrito and it absolutely was the worst burrito I have ever ordered . No flavor and corn and other toppings were not fresh .

Very impressed with this location. Huge portions for a decent price. Definitely the best chain burrito I ve had. The quality of the ingredients is much better than competitor chains.

Was very glad about this chipotle location however the worker was very stingy with the portions.

Fresh food! Simply awesome !!

Most of these reviews are from whiney babies. I almost didn t give them a chance but I m glad I did. Their portions could be a bit bigger but all you have to do is ask and they ll give you more it s not hard people, grow up. Everything is on point including their protein which is fresh, I ve been close to a dozen times & it s fine every time I go. They could learn to wrap their burritos tighter but that s all..

Don t bother. There are at least 15 people behind the counter. One to bag, one to ring in, several to yell across the restaurant. There are only about 4 toppings ? Something that looks like milk, strangely white corn, wilted lettuce and 3$ guacamole.

One of employee named Bipana was so humble to me . Please let her know, we loved the way she treated us. Thanks to Chipotle,sofrita bowl was my favourite one

Due to open concept its quite noisy and sometimes hard to hear the person taking your order

Purchased 3 burritos today. 2 this afternoon and 1 3 hours later. Check out the difference. Why?? Why no consistency. No care. No replacement. No offer. It is what it is. Bye bye chipotle

Gave me little amounts of beans because they were running out

Worst customer service I ve ever experienced. Store was messy. Crew members were talking to each other, laughing but not serving their customers appropriately. Crew members treated us rudely.

A bit pricy but so good and big portions.

All the staff members are very rude. Especially Manager never answered properly and always ignore.

Manager is crying for $2 There is a picture of salad on the menu with guac but he didnt want to give the guac Good luck Food : 1/5

Took an hour to make a singular burrito. A big order I get it but come on now, it was no busier then you would expect at 4:00 pm. An hour to put together a singular burrito blows my mind

I am a loyal chipotle customer for many years, and I was super excited to learn about the Hamilton location opening. Now I have been there twice, the first one a week after the opening and you could tell that lack of experience of assembly the burrito - bowl, it was not great, and the flavors werent there either; then I though lets give them a bit of time. Well I went back today and to my surprise there was no improvements at all. Advice for management, you have an awesome opportunity please train your staff properly according to the brand guidelines

I am glad that Chipotle is finally in Hamilton, we were missing this important place over here. The food is good, the service, plenty of parking spots. I will recommend this place if you want to eat something different and delicious. Food

Decided to get chipotle as a last minute late night dinner , I ve had it before and the food is absolutely amazing but the problem is the service the girl who served me the food making my bowl was so unbelievably rude and like rushing and barley putting anything in the bowl which makes no sense considering it was about an hour before close there was no line just me they still had a lot of food in the containers and she was being rude and just not being kind in anyway the girl at checkout sweetheart tho for getting me a huge bag of chips

I agree with the recent reviews. I eat very frequently from the Oakville/Mississauga location and the burrito bowl here tasted saltier than usual. Portion size was similar (I did not order online). Service was fast for how busy it was. The location is very convenient so hope they will improve in the future. Edit: Ive been frequently coming back here and its getting better. Edit 2: 5 stars for bringing al pastor back.

Orders a barbacoa quesadilla and they gave me a plain tortilla with nothing on it and sour cream and didn t even put the proper sides in. Been in the store multiple times rice is always cold tastes like pure salt, manager berates staff and yells at them infront of customers making everyone feel uncomfortable, it is the most unwelcoming place. On top of that if they mess up an order they throw out the entire thing and waste food completely. Never have I seen such a poor managed place not to mention it s completely dirty inside. They don t even have a phone number to this location, they use a Medway number which the manager told me she gets 40 complaint calls a day about this store.

They hardly fill bowl. This guys are cheap & will put small quantities.

Poor management

The atmosphere wasn t appropriate, the manager Aditya wasn t professional at all and kept screaming at his team mates which I found disturbing while I tried to enjoy my food.

We came around 9:30. The food was good tasty. Good portions. However, the manage Aditya seems to be yelling at the employees which was a little annoying. Was clearly lacking in professionalism.

It was pretty good. The staff need to wipe the tables down so guests can sit at clean tables. Almost every table was dirty during the lunch hour and it wasn t even that busy.

Burritos are large portions. We couldnt eat them all in one sitting. Delicious! Friendly and efficient crew.

The experience was good, nice staff and good ambience. The food however was not to the chipotle standards. The rice was uncooked and the chips were stale as if they been sitting out for a while. The food overall has a bit of loss of taste . I would say the practice food prep is not proper to the chipotle standards.

Ordered online and very disappointed. Food was cold and definitely not worth the price. Would not order again.

This spot is a stain on the chipotle brand. Small portions and crazy busy without any control. I gave 2 stars cause I still ate the burrito I m not a monster .. I went back for round 2 and it got worse now it s 1 star. This place is terrible.AVOID!!! What a joke

How do people like that kind of food? The burrito bread is not crispy, there is no taste, no sauce...You just pay to fill your stomach but you dont enjoy the food

Extremely salty

Very good & helping staff. Delivered Perfect food according to order. Pick up & dine in both available. Clean place. No waiting. Highly recommend it.

I was very excited to try Chipotle for the first time after hearing americans raving for years. Wow that was disappointing. It was very expensive and the portion size was so so small. Its crazy that they only have 1 burrito size too. Most chains here have small, med and large. This thing looked more like a baked potato than a burrito. I was shocked to say the least. It was smaller than the small at other burrito places. Dont think Ill be ordering from here again.

Ordered take-out for a large burrito extra chicken and the works were for toppings portions were horrendous no veggies no cheese no peppers this location is really bad and they forgot my chips and dip

Super small portion sizes for very expensive price

Rubbish set up Cold food, ordered the burrito bowl all the itrms were cold from the start also with terrible salted meat over the top with a seasoning I could not recognize Went strait to the trash can after two bites. Food : 2/5

staff are da bomb! food is da bomb! i love chipotle

If I could rate this 0 stars I would. The chicken was very very hot and spicy they didnt even tell us. The chips were very stale and the corn was WHITE. Its not worth the cost and its very expensive. The customer service was not good the server threw everything on the counter and not all going in the bowl and you pay top price for NO MEAT. Based on what we have heard about this food chain, it is not worth the LONG WAIT and I will never go back here again. So over rated.

The food was terrible. I had a chicken rice bowl and they didnt even tell me that it was spicy. The service was terrible the server threw the food on the counter and not even in the bowl. The chips were very stale. Its expensive!!!!! Not worth the wait.

I don t know what in the good god they did to the burrito, but not even an hour after eating it, I was throwing up like a drunk person after several drinks. I was up all night, sick to my stomach. It was definitely food poisoning (mind you, I ordered the steak burrito). Yikes. Will not be returning or eating. The thought of chipotle makes me GAG!!!

They skimp out on mobile orders and forgot to put some toppings I requested in my bowl. When I asked a worker for more take out sauce containers they brought them to me and asked me to put the rest of the containers at the sauce and utensil counter for others to use as well which a was kind of odd.

*******DO NOT VISIT THIS LOCATION ******** Worst location ever I have visited this location twice now Both time my experience was worst * employees dont care about the customer * portion size are VERY VERY SMALL for this expensive bowl , it was half empty * I got food stickers in my food and chicken was uncooked * got sick the next day and had to take off from work * customer service sucks , no one there who has basic customer service skills ( how to talk to customer/ how to greet customers) * none of the employees got proper trainings * I regret coming to this location both the times * Dine In tables are never cleaned and never organized * Management should seriously consider reading all the reviews and work on this location * PLEASE TRAIN YOUR EMPLOYEES AND IMPROVE FOOD QUALITY

I am not sure what happened to chipotle but based on my recent visit, I had an awful experience. The chicken was of the poorest quality and taste. I ended up throwing most of the meal away.

I just wish they would not be so stingy with the food! I had to tell them more rice, more veggies. It s ridiculous, and I pay so much money.

Huge portions - skip the queso if youre lactose intolerant

The chicken bowl was really awesome and staffs were so friendly. Definitely recommend this place.

Had an amazing food, chicken burrito bowl - the one I recommend the most. Great atmosphere and great service. Met the manager personally, good to know about the thoughts he had with this branch. Must visit

I ordered it after reading the review that the amount was small, but I didnt have a lot of it and I ate it so deliciously. Its enough for a strong meal, but the price is not cheap.

I had the plant based tacos with the crispy corn tortilla and wow! So delicious and an excellent portion size too they were overflowing with ingredients I ate the extra with a spoon after the tacos were done. So tasty! Vegetarian options: Very tasty plant based option

Excellent quality and value

Love it! Favorite place hands down. Will be a regular customer

We ordered delivery and got the completely wrong order. The receipt on bag was correct but food inside was completely wrong. We ordered 4 items and we got 2. Nothing was anything we would eat. Waste of time and money.

Decided to try Chipotle now that we have one in Hamilton. I can t say I understand the hype. The store was busy and staff moved through the orders quickly, but they had a lot of trouble putting my order together, which had two burritos. Portion size was decent, but everything seemed really expensive for what you get in terms of variety. Once I hit a grisly piece of chicken I was put off continuing and tossed the rest. The atmosphere is also really bad - noisy, not clean, and you feel like you re on display if you eat in. I ll likely warn people away going forward unless they re already Chipotle fans for some reason. Parking: It was a silly idea to put this location in the Home Depot parking lot. I imagine an accident will happen sooner or later.

If you ask for extra extra rice you wouldn t cry about portion sizing and it being over rated hahaha. I ll be back again shortly

Good food but very stingy serving sizes.

After waiting an hour for delivery, I received the wrong order. Terrible experience. I wont be ordering again.

I ve been super stoked to hear about chipotle opening in Ancaster as I m a huge fan. I ve been to this location around 6-7 times since it s opened. The portions are nothing like other locations in Ontario. Very small portions, burrito bowls are barely filled. I ve had to ask for more toppings every experience. For the high price tag you think they d be a bit fairer with their portions. Scoops of protein are half filled and during my most recent experience when I asked for lettuce I got 4 strands of lettuce, I literally laughed and asked for more. Disappointing but will continue to go since it s the closest chipotle to me haha. Buyers beware.

Tiny portions. Food was cold. No thanks Food : 1/5

I have been waiting to go to Chipotle Restaurant since it opened. it had to be the worst food I have ever had. I did report it to management. Jake was very understanding and looked after us. The salt in that food was the worst Ive ever eaten. Half of the Burito was warm while the other half was icy cold. I will never go back. Thank you Jake for your understanding

SO disappointed - wanted to be able to walk over a lot and have Chipotle. I got a burrito bowl which tasted good but I was given 8 small pieces of shredded lettuce (I counted) the person dishing the food gave NO time for me to ask for some. They gave our 2 item order to the wrong people. My husband has celiac so its not just oh well eat that one instead option. The manager could have cared less that 2 sets of customers were left trying to figure it all out on their own in all that commotion. He just said oh well and walked away. Eating out when you have celiac is stressful enough without the staff not caring at all. So disappointed, treated your paying customers better, food is expensive I paid for lettuce!!!!

I was extremely disappointed with the atmosphere and quality of food. I felt as though I was in a garage setting concrete floors, cheaply made tables & chairs, congested & uninviting. The food was cold. I will not return. .

Great place to eat! Great staff with great service. One of the best chipotles I ate at! Real ones styll

Literally gave me raw chicken