Boston Pizza in Ancaster

1070 Wilson St W, Ancaster, ON L9G 3K9, Canada

★★★★☆
(541 reviews)
Categories: Pizza restaurant Family restaurant Sports bar

About

****Restaurant hours may differ from what is listed. Please call for the most up to date hours and for reservations.**** Boston Pizza is Canada's No. 1 casual dining brand serving delicious menu items such as gourmet pizzas and pastas, juicy burgers and our famous BP wings available for delivery or take out. Boston Pizza restaurants feature a sports bar as well as take-out and delivery options, making it a casual dining experience perfect for family, team and group outings of all ages. We have a wide range of options for your dining needs, choose from vegetarian, gluten-free, and kid's options. With over 380 locations, there's a Boston Pizza near you. Gather 'round at Boston Pizza.

Website
bostonpizza.com
Address
1070 Wilson St W, Ancaster, ON L9G 3K9, Canada
Plus Code
5XXM+WV Hamilton, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Monday
11 AM–12 AM
Tuesday
11 AM–12 AM
Wednesday
11 AM–12 AM
Thursday
11 AM–12 AM
Friday
11 AM–1 AM
Saturday
11 AM–1 AM
Sunday
11 AM–12 AM

Services

Service options
Outdoor seating Kerbside pickup No-contact delivery Delivery On-site services Takeaway Dine-in
Highlights
Live music Sport
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Alcohol Beer Cocktails Coffee Halal food Happy-hour food Late-night food Small plates Spirits Vegetarian options Wine
Dining options
Lunch Dinner Dessert Seating
Amenities
Bar on site Toilets
Atmosphere
Casual
Crowd
Family friendly Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Photos

Reviews

4.3
★★★★☆
541 reviews

Most Mentioned

patio (19) bartender (18) manager (14) server (10) birthday (10) keanu (8) game (8) wings (6) food and service (6) watch (5)
5 stars
328
4 stars
118
3 stars
41
2 stars
18
1 stars
36
★★★★★
November 26, 2024

Went to Boston Pizza with my partner tonight. Food came out super fast and it was absolutely fantastic! Our server Amy was so nice! Super friendly and always checking up on us! We need more servers like her, will absolutely be back!

★★★★
November 23, 2024

After a day of shopping we went to a few places to find somewhere to eat but weren't satisfied with the places we went to. We ended up coming to Boston pizza as one of our old favorites and were delighted by the food and the service we had from Amy. Friendly, attentive and personable, just what you want when dining out.

★★★★★
November 22, 2024

Amy's service is nothing short of exceptional. She exemplifies professionalism and genuine care in every interaction. As an active listener, she ensures that orders are taken accurately, reflecting her meticulous attention to detail. Her efficiency stands out as she seamlessly balances creating a warm and welcoming atmosphere with delivering prompt service, ensuring guests feel valued and well-cared for. Amy's consistent smile and positive attitude not only brighten the dining experience but also foster a sense of trust and rapport with guests. Her ability to engage in small talk, when appropriate, adds a thoughtful personal touch, making each interaction feel tailored and meaningful. This blend of professionalism, efficiency, and personable service demonstrates her commitment to delivering an outstanding customer experience. It is rare to find such a well-rounded and dedicated individual in the hospitality industry, and her contributions truly elevate the overall dining experience. Amy is undoubtedly an asset to the team, and her efforts leave a lasting impression that keeps guests eager to return.

★★★★★
November 22, 2024

Last week, I had the pleasure of visiting this location, and it was an absolutely fantastic experience! We ordered oven-roasted chicken wings, my all-time favorite cactus cuts, the clubhouse chicken, a delicious pizza, and ended the meal with the heavenly bitesize brownies. Every single dish was cooked to perfection and tasted incredible—truly a feast for the senses! What made the experience even better was the exceptional service we received. Our server, Amy, went above and beyond to make sure our visit was memorable. She was incredibly polite, attentive, and professional throughout the meal. From the moment we placed our order to the time the food arrived at our table, everything was seamless and efficient. Amy ensured that we had everything we needed and checked in frequently without being intrusive. The speed at which the food was served was remarkable, and it was clear that the team at this location values both quality and customer satisfaction. The combination of amazing food and outstanding service made this visit truly special. I can’t wait to come back again soon!

★★★★
November 21, 2024

Our server Ken was great! He was very attentive and patient with our kids. Very helpful and efficient. We found out it was his second day and you would have never known. Food was really good too

★★★★★
November 16, 2024

The best service with live music on Friday nights at Boston Pizza Ancaster is simply outstanding! Amy provides exceptional service that truly enhances the experience.

★★★★★
October 20, 2024

Friendly staff, good prices & servings.

★★★★★
October 18, 2024

I brought a LOT of young athletes and their parents here for a birthday party. We were helped by Soni (mgr) and Reilly Easy to reserve, lots of free accessible parking, fast service On arrival it was a clean place, smooth process, easy to communicate, excellent food suggestions which everyone loved, Soni and Reilly were patient and all had a fun time!! Strong recommendation for this location! Thanks to the whole team and for the surprise dessert!

★★★★★
December 14, 2024

Amazing Service from Keanu at Boston Pizza! Keanu is hands down one of the best bartenders I ve ever met! His drinks are flawless, his recommendations are spot-on, and his friendly, attentive service made my night. He went above and beyond to ensure everyone had a great experience. If you visit, be sure to grab a seat at the bar Keanu won t disappoint! I ll be coming back for sure!

★★★★★
December 7, 2024

The entire staff at the Ancaster BP are truly happy to be of service & do everything they can to make sure you are happy with every part of your meal. Tonight Paige helped us and did a great job. I ordered the Chicken club with about 4 different substitutions & my husband enjoys the individual pizza with extra cheese - we even bring home leftovers for lunch the next day. I wish I remembered the name of every staff member but then this would be a review full of names.

★★★★★
November 30, 2024

Very friendly staff. The Boston burger is juicy. The fettuccine Alfredo and Ceasar salad was great. The best part was the build your own pasta. I wish more restaurants offered this option. Due to my health there are a lot of things vegtables and things I cant eat, being able to build my own I was still able to enjoy my meal without complications. Thank you to everyone.

November 23, 2024

Terrible. Its slowly turning into a cheap place for more Indian people. Disgusting.

★★★★★
November 23, 2024

I had an excellent experience with the service today at Boston pizza, the staff were friendly, attentive, and knowledgeable.

★★★★★
November 23, 2024

I have been at this location countless times, not once have I had less of a great experience! Whether dined with friends or had just a couple of drinks by myself, its always been excellent. The food, attention, ambiance... You name it, its the best BP location that Ive been to The new management is GREAT. Soni was a great manager, came to talk to me personally, seemed interested in my personal experience at this location. Really great service!! P.S.: Amy is their greatest bartender, shes amazing!!, her customer service is superb Shout out to her.

★★★★
November 23, 2024

Great experience with soni. Thanks for the great lunch today. Good service and kind worker.

★★★★★
November 21, 2024

Omg Amy was the best! Can t wait to come back!

★★★★★
November 21, 2024

Great service and food! We only come here if we see Amy s car! Mehak made excellent wings and Homer is great! Seriously, Amy is the best bartender here. we will be back!

★★★★★
November 21, 2024

I regularly go to this location because Amy is so nice and friendly her service is amazing she remember my order the food was amazing too after long time the wings was cooek good good job

November 21, 2024

Unfortunately cant give minus stars!! Service sucked. Manager doesnt bother to ask how things are and too busy looking at the waitress body parts to do his job. Would not recommend this location anymore. Came here in the past and was great experience. Too bad thats changed. Second time same waitress and seems like PMS has set in. Rolling of eyes by her looking at us making us uncomfortable. Food was great but service will send my business elsewhere.

★★★★
November 21, 2024

It was loud in here for a quiet night (banquet?!) but the food and the service were great! First time mommand i were out gor finner without kids in 15+ years!

★★★★★
November 21, 2024

Great food and service!!

★★★★★
November 21, 2024

Excellent service, our server German was outstanding! Would return again!

★★★★★
Local Guide
November 21, 2024

Best service always with Amy the bartender- She remembers our order every time!!! If she leaves we will stop coming here seriously!!

★★★★★
Local Guide
November 21, 2024

Excellent lunch special and fishbowl

★★★★★
November 21, 2024

The food was amazing! Looked great tasted great! Our waitress was absolutely amazing! All-round great trip! Would definitely recommend!

★★★★★
November 21, 2024

Amy is our fav bartender she is the reason we return, never disappoints or a dull moment!! thanks for the great service

★★★★★
Local Guide
November 21, 2024

Excellent service and loved the cozy vibe

★★★★★
November 21, 2024

Great quality food. We always have the same server, AMY. She is absolutely amazing and a reason I will always go back! She brings joy to your dining experience.

★★★★★
November 21, 2024

I recently visited Boston Pizza Ancaster to celebrate my childs birthday, and I have to say, we were a bit disappointed at first. The wait time for drinks was really long, and our server was slow since he was new. But then Soni helped us around. She brought us some non-alcoholic quenchers that the kids enjoyed, and she even got the whole team to sing for my childs birthday. Her kindness really turned things around for us. If it werent for her, we would have left feeling pretty unhappy. Thanks, Soni, for making our experience better!

★★★★★
November 21, 2024

I had an issue and the Manager Soni was professional and polite. I know she cares about her customers. Mistakes happen and ownership was taken and very fast follow up! I will be returning to this restaurant because of the awesome follow up I got from Soni!

★★★★★
November 21, 2024

We had Reilly as our server, she s great! Super friendly!

★★★★★
November 21, 2024

Spent my 19th birthday at BP, the bartender Reilly made it a really enjoyable experience. She helped me pick out what drinks to try :)

★★★★★
Local Guide
November 21, 2024

Delish Delish

★★★★★
October 21, 2024

I visited Boston pizza for the NFL game on Thursday night and we had a server named Kenu/keanu not sure how to spell it, had all the answers to our questions about the menu and was even talking to us about the NFL game we came to watch, great atmosphere 10/10 recommendation !

★★★★★
October 21, 2024

We always have the best time when we re at BP and being served by Keanu. He is so attentive, ensure we have everything that we need, and makes us want to come back. If you ever go to this location, make sure to ask for Keanu because his service is impeccable!!!

★★★★★
October 21, 2024

Keanu is the man, hes got your back. Great drinks and great service. Best place to grab a drink in Ancaster

★★★★★
October 21, 2024

Great food, great services and amazing time to watch the games.

★★★★★
October 21, 2024

The service has been exceptional. Every single time I come in here the service the atmosphere and the taste of the food I thoroughly enjoy. I would recommend highly.

★★★★★
October 21, 2024

Amy s the best server there, it s why I keep coming back

★★★★★
October 21, 2024

We come here very often and get excellent service. The restaurant is always so clean. The staff are very friendly and knowledgeable. Keanu always makes the experience more enjoyable. Great food options for everyone.

★★★★★
October 21, 2024

If it wasnt for Keanu and Kenzie Id go to the Brassie! Keep up the good work guys!

★★★★★
October 21, 2024

Very attentive and friendly staff this evening, the food was ready quick and our order was delicious ! Thanks Keanu and all staff !!

★★★★★
October 21, 2024

Keanu aka Asian John wick is a great bartender the only reason I come to Boston pizza instead of Tin cup. Always friendly I throughly enjoy my time at bp. The food is ok but the service makes the experience.

★★★★★
October 21, 2024

Thank you to Keanu who always makes our experience here an awesome one. Always a great time!

★★★★★
October 21, 2024

Very great service and food Amy is the best bar tender!!! Food

★★★★★
October 21, 2024

I am part of a large group of people, men s hockey team, that goes to the Ancaster Boston Pizza every Wednesday at 5:30 PM after our game. The main reason we choose this restaurant is for the exceptional service of Amy E. who has taken the time to get to know each player on the team, and their preferred drink and food orders. She clearly knows the menu and makes great recommendations. She has our drink waiting for us as we walk through the door. She is friendly, sociable, extremely well organized to manage the many orders, usually up to 20 adults, and provides exceptionally quick, professional service. Thank you Amy!!!

★★★★★
October 21, 2024

Our waitress Amy.E is the most wonderful person I have ever met!! Shes very kind,funny and like my best friend now!! Great service!! Shes the best!! We go back because of her.

★★★★★
October 21, 2024

Wonderful Dinner served by Keanu. Even made the GF pizza I wanted that wasnt on the menu!

★★★★★
October 21, 2024

Awesome place

★★★★★
October 21, 2024

We loved Amy! Best bartender made our night so much more fun!

★★★★★
Local Guide
September 21, 2024

Great food, really good gf pizza!! Patio also great and dog friendly

★★★★★
Local Guide
September 21, 2024

Staff was very friendly and courteous.

★★★★★
Local Guide
September 21, 2024

Yes! Its Halal.

★★★★★
August 21, 2024

Reiley is a fantastic Bartender! and Homer is a very accommodating and professional Manager! I Love BP Ancaster!

★★★★★
August 21, 2024

Great food, great service by Manpreet and Homer. They made our experience a memorable one and we will be coming back. Thank you Homer and Manpreet.

★★★★★
July 21, 2024

Yummy, clean, friendly!

★★★★★
July 21, 2024

Always my fav place to go one of the best location of boston pizza

★★★★★
Local Guide
July 21, 2024

Good service

★★★★★
July 21, 2024

With years of experience in the food/entertainment industry, I can confidently say this location has one of the best, and cleanliest kitchen/restaurants I have ever experienced; and, with knowledgeable and versatile staff like Rylan, youre experience will exceed expectations.

★★★★★
Local Guide
June 21, 2024

Had a great waitress, and a great meal.

June 21, 2024

Take so long and bad service

★★★★★
Local Guide
June 21, 2024

Professional and polite staff with humble management

★★★★★
May 21, 2024

Karaoke Night at Boston Pizza! We had a group of 25 people that came out for an evening of fun, laughter and great food. The managers and the staff were very helpful in getting us setup and were wonderful hosts for the evening. We will definitely do this again!

★★★★★
May 21, 2024

My daughter and I had lunch here on Sunday. I wanted to take the time to thank Homer (manager) for the excellent service. He went above and beyond. Very kind and courteous. The food was excellent I highly recommend the Chicken power bowl. Healthy, yummy and filling.

★★★★★
Local Guide
April 21, 2024

Came in with a bunch of guys after hockey and had great wings and great service with Amy on the bar. Will definitely be back

April 21, 2024

Although the waitress was polite and lovely, I started off my order with a cup of coffee , I waited for over a 1/2 an hour then I had to reminder that I had ordered a coffee, Finally she brought it over but she did not bring the cream with it, I requested some cream , Then she brought it over and I asked her for a spoon at that time, She then replied.Oh could you use a fork instead .

★★★★★
April 21, 2024

Our food was delicious, our server Amy was fantastic. Music was awesome. Overall experience 5 star. We will definitely be back

★★★★
Local Guide
March 21, 2024

Good food, good service.

★★★★
Local Guide
March 21, 2024

Chicken finger combo was delicious! I upgraded to garlic Parmesan fries ($3) but it wasn t worth the money, just stick with regular fries.

★★★★★
Local Guide
February 21, 2024

Excellent service, food and environment.

★★★
Local Guide
February 21, 2024

Food was just OK, the pasta is not very tasty. Good place to go for drinks.

★★★★★
Local Guide
February 21, 2024

A fun place with lots of yummy options. The staff was absolutely amazing in accommodating an allergy on our table. I will 100% recommend this place for their amazing hospitality and fun vibe!

★★★★★
Local Guide
February 21, 2024

This boston pizza is best out of all of the other locations in Hamilton. All the seatings feels brand new, very clean and nice ambiance. Staff is very friendly and welcoming. They served food very quickly and it was very good. Vegetarian options: They have very tasty vegetarian pizza and cheese bites.

★★★★★
Local Guide
February 21, 2024

Always come here for a casual lunch/dinner. Food is consistently great!

January 21, 2024

Waited 45 minutes for a kid pizza soup and veggie burger also I ordered onion rings as side item and looked back at bill and was charged 10 dollars as appetizers . Worst Boston pizza

★★★
January 21, 2024

The Roast Beef Sandwich was a disappointment because the meat was too tough to chew in about half of it. Might have been more palatable if the meat had been sliced thinner.

★★★
Local Guide
January 21, 2024

My drink didnt come with piece of lime however my glass had lime seed on it

★★★★★
Local Guide
January 21, 2024

Food was awesome and so was the service. Accessibility for parking is great and convenient.

★★★★
Local Guide
December 21, 2023

Was ok, nothing special.

★★★★★
December 21, 2023

My Wife and I love to go to this specific restaurant in Ancaster. The staff and manager Allen Wong especially, always makes sure our visit is the best it can be. The food is always great compared to other locations. Thanks for a great dining experience.

★★★★★
Local Guide
December 21, 2023

We all enjoyed our dishes! Very friendly staff! Halal options are available Dietary restrictions: Halal food options

★★★★★
Local Guide
December 21, 2023

Had a great time at this Boston pizza,big thank you to Taylor who was beyond amazing!!

★★★★★
Local Guide
December 21, 2023

My favourite go to place for pizza. HOMER and the rest of the gang are great, and so is the food. Go Ancaster Go

★★★★
Local Guide
December 21, 2023

Taylor was our server and was great! The atmosphere was nice and my company was wonderful. Awesome visit. Love this place

★★★★★
December 21, 2023

Amy was a great waitress for me and my friends when we were here for a birthday. Made it a great time and one of the best restaurant experiences I ve had!

★★★★★
Local Guide
December 21, 2023

I usually visit Boston pizza for some quality game time with my friends. I was pleasantly surprised by the quality of their pizza and their customer service. The pizza was cooked to perfection, with just the right amount of cheese and toppings. The crust was thin and crunchy, and the sauce was flavorful and just the right amount of spice. I had chocolate cake after my meal last time and it was delicious. The staff at the store were very friendly and accommodating, making sure that my order was taken care of quickly and correctly.

★★
December 21, 2023

Servers were great, food was good but there were fruit flies everywhere and the bathroom was stinky.

★★★★★
Local Guide
December 21, 2023

Pizzas are really very good. I eat here every week.

★★★★★
Local Guide
December 21, 2023

Always great service at this location. There were a few patrons here but our section was empty when we left. I tried the new baked ravioli bites and these were so delicious. Will get these again. My daughters love coming here and the waitress is always accommodating to kids. Parking: A lot of parking, I usually get to park right up front. Kid-friendliness: Staff is accommodating, a lot of kid options and activites.

★★★★★
Local Guide
December 21, 2023

Taylor was our server and attentive with recommendations for soup of the day with fresh garden salad with citrus vinaigrette. Overall great experience at this location and will be back again for business lunches.

★★★★★
Local Guide
December 21, 2023

This is a very nice experience play, the staff were nice and food was tasty! Great job

★★★★★
Local Guide
December 21, 2023

Ive had a lot of Bandara Bread over the years, but the Ancaster location makes the best! So cheesy and flavourful, with a perfectly crispy crust!

★★★★★
Local Guide
December 21, 2023

Food and everything was great. Even the waitress dropping the tray of waters on us. But she was great about it and very apologetic.

★★★★★
Local Guide
December 21, 2023

Its been years since I have been to a Boston Pizza. The food was good and nice variety. Could have been hotter. Some of our meals were steaming, and others were just warm.

★★
December 21, 2023

I had to change my review. Yesterday(03/30/2023-6:30pm) I dined in. The hostess that lead myself and my dad to our table was snotty and rude. The pizza was luke warm, doughy, to much cheese, hardly any sauce. It made myself, my dad, and my mom sick from it. We told the waiter, he says in a condescending voice So it was cold. When I took it, it felt hot . So the manager comes over asking if they can make a new one, we were sick from the one we had. So she states that next time we come in, it will be better(after this. I don t think there will be a next time). We have been long time customers. It s really gone done hill. Anyway, she only gave me 25% off, yet hardly any of the food was eaten. And the pizza is WAY overpriced now. It s pizza. I am very disappointed. I use to love Boston Pizza. The only thing that wasn t bad were the ravioli bites.

Local Guide
December 21, 2023

The service at this location was very slow,.so slow that it took 2 hours between the time arrived and the time we left. The reason we were told, was that there was a group of 40 people who were getting priority over everyone else. Customer service: is in my view Important to ALL people who come to eat at your establishment. A group of 40 people meant that they called ahead and made a reservation which also means you had plenty of time to schedule enough staffing for those customers plus have enough staffing to meet the demands of the remaining customers who are walk-ins... By NOT preparing a proper schedule meant sacrificing service to the rest of the patrons.. Based on all of that, the food was not hot, you didnt put protein in a salad as requested and other mistakes were made as well.. The manager thinks that a 15% discount will make us happy... it didnt!!! Never coming back to this location.

★★★★
Local Guide
December 21, 2023

Fast polite service

★★
Local Guide
December 21, 2023

Very slow service, and the food did not satisfy my expectations. I ordered pineapple, beet, and goat cheese salad with chicken. Did not get the chicken, and the pineapple was not fresh it was from a can. Did not like that at all. I dont think I will be going back to this location. I noticed for the first time that I got charged for a glass of water. Not mineral water, just water. Im not sure if other restaurants have charged me before. I will check from now on.

★★★★
Local Guide
December 21, 2023

Nice friendly place.......... but getting expensive!! Parking: Lots of parking

★★★★★
Local Guide
December 21, 2023

Food

★★★★★
Local Guide
December 21, 2023

Went to BP to watch the Leafs game in the bar, it was the only place around that we could make a reservation, which was great! Great vibes in the bar and great service from Amy!

★★★★★
Local Guide
December 21, 2023

Had great service and the food was wonderful

★★★
Local Guide
December 21, 2023

Horrible service Vegetarian options: I didnt have any, but they were on the menu Food : 3/5 |

★★★★★
December 21, 2023

Excellent Cajun Shrimp fry and crispy Cauliflower bites

★★★★★
December 21, 2023

Had a great dinner last night for my husbands birthday. We were seated quickly and our food came quickly once we ordered. The portions were a good size and the food was delicious. Vegetarian options: I had a delicious cheese ravioli dish with marinara sauce.

Local Guide
December 21, 2023

Restaurant was dirty staff were barely around waited for 25 mins after being seated just to ask for water and a beer.... waited near 30 mins for that, then decided to leave.. wasnt too impressed

★★★★★
December 21, 2023

Restaurant was clean the cute bartender Taylor was great.

★★★★★
December 21, 2023

Bartender Taylor was absolutely great highly recommended coming here to see her especially, great service as always.

★★★★★
December 21, 2023

The restaurant was very clean, servers were friendly. I would highly recommend coming to this location. The bartender Taylor and server Rylan were very polite and quick service.

★★★★★
December 21, 2023

Amy is a fantastic bartender, very vibrant and outgoing! Will be back!!

★★★★★
December 21, 2023

This is such a great location. Taylor, Amy and MacKenzie are the best bartenders! Cant wait to get back!

Local Guide
December 21, 2023

The food is so cookie cutter... Its all reheated frozen garbage. I cant believe Im saying this but... I would eat pizza pizza or this place lol

★★★★★
December 21, 2023

Amazing location. Staff is friendly and efficient. Will be returning, my server was Kenzie and was a delight.

★★★
Local Guide
December 21, 2023

Vegetarian options: Yes Dietary restrictions: Options available. Parking: Many spots available close to restaurant. Kid-friendliness: Yes Wheelchair accessibility: Yes

★★★★★
December 21, 2023

A Great experience. Their Triple Play is the best. The manager of the restaurant Naina is very friendly and professional. Loved it . Will visit again for sure.

★★★★★
December 21, 2023

Came last weekend with my family and got great service from Zach! We will be back for sure

★★★★
Local Guide
December 21, 2023

Great place. My kids love it here.

★★★★★
December 21, 2023

Weve been going here for years now and the service and food has always been excellent, not a single bad experience on the patio, bar side, restaurant side, or take out. A good place to watch a game, but also very family friendly, theyve always been great with our kids.

★★★★★
December 21, 2023

My friend and I took our kids to BP last night. Our waitress was very pleasant and helpful. However there was a problem with our bill and the manager did not address it correctly. (We were overcharged $41)This morning I went back and spoke with a different manager named Homer. He sorted it out and refunded me no problem! He was so pleasant to deal with that I will definitely return. Side note I had the new spicy buffalo chicken Mac and cheese and it was amazing!

Local Guide
December 21, 2023

I would give them a -5 if I could. We were here last night with a party of 8 for my birthday, not a great experience at all!! Out of 8 orders 2 were done right, 1 was totally forgotten and the rest were not correct! Lousy managent resolution also. We received no utensils or napkins before we asked for them and then only received 2 sets for starters. I had Cesear Salad with a chicken breast - I had asked for no croutons, but received with croutons instead. When I received my replacement it was just romaine lettuce and an overcooked chicken breast - not even any parmesan cheese! Too expensive for what I got!! That was just one issue - there were many more! I for one will never go back. At the prices charged, both food quality and service should be great is all Im saying and it was not.

★★★★★
December 21, 2023

Love to dine in the patio with our dog Momo. We always have a wonderful meal here, staff is very friendly and they Love Momo too !

★★★
Local Guide
December 21, 2023

I had the wings, a small pizza, and a fishbowl. Honestly, everything was just okay. The food was okay, drinks were okay, the atmosphere was a bit noisy (screaming kids) but still, okay. Our server was very nice, but she rarely came and was very slow on everything. The restaurant was not busy at all and it seemed like she only had 3 tables, including us, so it was a bit disappointing. Even at the end when I asked for the bill, it came very late. Though she was very nice so I don t really want to give anything lower than 3 stars.

★★★★★
December 21, 2023

I visited here first time and now its my 4th time in one month because I was always looking for place like this. Staff is really good and professional. I come here all the time with friends and family. Best restaurant. Vegetarian options: best for vegetarians

★★★★★
Local Guide
December 21, 2023

Amazing food and staff

★★★★★
Local Guide
December 21, 2023

Food is always good. Great service staff, have never had a bad experience there.

★★★★★
Local Guide
December 21, 2023

Went here Monday and was served by Tracy, she was so good with our kids, very friendly and accomidating. Because of the way she treated us, we will be coming back for sure, hopefully she will be our server again.

★★★★★
Local Guide
December 21, 2023

Rylans customer service was exceptional besides a few minor requests my group had, very accommodating to our groups choices and making specialty drinks overall a great experience.

★★★★★
Local Guide
December 21, 2023

Great place for dining in

★★★★★
December 21, 2023

I dont typically give places 5 stars but, for me, the food was good, orders correct, staff friendly, well organized. Thanks, manager Homer.

★★★★★
Local Guide
December 21, 2023

Enjoyed our pizzas. The staff was very attentive. We will return.

Local Guide
December 21, 2023

Theres like two tables and you have to wait 40mins on a Tuesday to get pasta September 2023 update - sat down at 645pm, and did not get service for 30mins Food : 1/5

December 21, 2023

Very poor service last night at Boston Pizza. Came in and was seated right away, but then waited 20 minutes for someone to come take our drinks. Finally after another 20 minutes they finally brought out the drinks then our food another 15 minutes but we got no side plates no condiments not even a single napkin!! and when we asked for a dipping sauce and napkins it was never brought. No one came back to ask us for a refill and we had to go and grab ketchup off of a different table and it wasn t until I asked to see a manager twice!! that the waitresses started talking to each other and kept pointing to our table, which I found very rude, and finally asked us how our food is and if anything is Wrong but we saw them talking photos in the back on their phones and walking past our table over and over just texting, the whole time instead of serving us or anything. The food was also terrible and dry so I would highly not recommend this place stuff is terrible and so is the management.

★★★★★
December 21, 2023

Has a wonderful time today at Boston Pizza Ancaster. Thank you to the manager Homer and all of his staff for the great service!

★★★★
December 21, 2023

Good value

★★★★★
Local Guide
December 21, 2023

Food is good as expected. Service is excellent!

Local Guide
December 21, 2023

Runs a Moseys Southern BBQ ghost kitchen from this location. Ontop of all the nonsense that comes with, the food was overpriced, cold, and inedible. I paid 20$ for basically a hotdog bun with lettuce and dog food on it. Avoid at all costs.

Local Guide
December 21, 2023

Ordered salad with chicken breast and burger with fries for take out. Got home and had 4 spaghetti and meatball dinners instead!!! Called back about mixup and they offered to deliver the correct meal. Finally arrived and still incorrect. No chicken breast with dinner after paid for...terrible costly mistakes you are making BP!

December 21, 2023

Being ignored for 20 min after seated. This place should be shut down for being racist. I am coming from Boston, Massachusetts, and you guys will be stuck in Boston Pizza for the rest of your lives.

★★★★★
Local Guide
December 21, 2023

Went for the dinner with Santa, very friendly staff and good food, fresh salads. The kids meal was good. Our daughter enjoyed the food very much. Will come back.

Local Guide
December 21, 2022

Disgusting food service was slow plus awful experience of food taste

Local Guide
December 21, 2022

I visited today. I was giving 10/10 rating for food and service. Today, I entered and waited for 15 min so that someone come and take my order. But no one came at my table. One girl served next table to me. But didnt bother to ask us that we are helped or not. I ordered nachos, cactus cut potatoes and onion rings. 1) cactus cut potatoes were over cooked look like burnt. We left half of left in plate. 2) for nachos, the service guy took order of classic nachos. We wanted to order nachos for 5 serving. But the guy decided by himself and took order for 3 serving. And nachos were not properly roasted and even cheese wasnt melted. We ordered cold drinks. We waited someone for refill. But no one was even asking us for any service. Then, we waited for someone to give us bill after finishing food. We have to go to the reception for someone to bring us bill. Overall disappointment from this location.

★★★
Local Guide
December 21, 2022

My spouse and I have been coming to this BP for the last several years. It was our go to place, we would go 2-3 times a week. The servers have always been wonderful and that is the main reason why we kept coming back. They have always been very friendly and still are. We have noticed the food quality declining over the last several months. The other day I ordered the BP burger and the beer special. The burger comes and there are no onion rings on it and the fries were cold.. By the time the server came I had eaten what I wanted. it was so so - the total discount given was $ 1.58 they took 15% off the burger price only. Other places would have done more. The last several times when we have ordered wings they come out burnt. We probably will only go maybe once a month and mainly because we like the servers. I know we tried another BP on the area and the food quality was much better there

Local Guide
December 21, 2022

I would give this place a 0 but that isnt an option...so I give you a 1. When I asked for my pizza to be cooked more it was just heated in the microwave and not actually cooked- obvious by the temp, the fact it was still super doughy and the amount of condensation on the plate.

★★★★★
Local Guide
December 21, 2022

Good service good food

★★★★★
December 21, 2022

Great service

★★★★★
December 21, 2022

Great place. Food is good. Staff is friendly. Especially Amy. She is the absolute best!!!

★★★★★
Local Guide
December 21, 2022

AmyE is the bomb. This girl goes out of her way to make her customers feel important. She is patient with kids, fun with parents and truly enjoys her job! She s the reason we come back ALL THE TIME!

★★★★★
Local Guide
December 21, 2022

Great service

★★★★★
December 21, 2022

great experience. amy was our server and she was awesome. would definitely go back

Local Guide
December 21, 2022

The lady who served me looked like she saw the end of the world. My little Rashnu was super offended by the attitude and how the peroigie on the pizzing was no good. If I could throw peanut shells on the floor I would but my little dog Rashnu likes a tidy eating booth, so that s a plus.

★★
December 21, 2022

So my sister ordered a water and she got her water in a dirty cup. Pretty disappointing

Local Guide
December 21, 2022

Apparently Food was good. But the waitress were so rude. This Amy (waitress) she was consistently asking me for tip. Upon denying, she just got mad on me and my guest for not tipping. Terrible customer service.

★★★★★
Local Guide
December 21, 2022

Service great, meal delicious.

★★★★
Local Guide
December 21, 2022

Welcoming from the moment we walked in very sharp clean new look to Boston pizza and the menu was looking great beers were at the top cold temperature as Isiah took care of us and I want to thank you for the excellent service and great experience at this particular location. Ontop of all that the food was absolutely phenomenal so thank you again. Parking: Such open space - plenty of parking Wheelchair accessibility: Yes there was right at the front

★★
December 21, 2022

Service was very poor. It was not even busy. Food was not that good

December 21, 2022

Ordered takeout yesterday. Messed up the chicken wing flavors and missed a dipping sauce. The wings were absolutely terrible and the chicken Parmesan was awful as well. Should ve taken my $70 elsewhere. Will not be going back. Do not reccomend takeout whatsoever.

★★★
Local Guide
December 21, 2022

Hit and miss service tonight with no one in the restaurant and after 25 minutes we are still waiting on our food. Waitress give some excuse about some new kid in the kitchen not reassuring. Don t recommend eating here.

★★★★★
December 21, 2022

Had a great experience here over the weekend. Went with a bigger group and the manager genuinely seemed to love their job and was very happy and helpful the entire time. Thanks!! :)

★★★★★
December 21, 2022

Parking: Lots of parking

Local Guide
December 21, 2022

Pasta is horrible. Tastes exactly like the 0.99 cent pasta from the frozen section in a grocery store. Except it costs 20 bucks for frozen pasta here. My first and last time at BP

★★★★
Local Guide
December 21, 2022

Very family friendly

★★★★★
December 21, 2022

Went there yesterday the bartender/waitress was one of the best at her job that I ve ever seen very happy :-) and personable she made my time there wonderful I apologize but I don t know her name!! 5 just for her, Whatever you re paying her you need to give her more

★★★★★
Local Guide
December 21, 2022

My husband and I came here for a nice dinner and we had Andreas as our server. he was so pleasant. I had a million questions regarding the menu for vegan options and he answered all of them with a smile :) :) We will for sure be coming back. Dietary restrictions: Vegan options available

★★★
December 21, 2022

The meatloaf meals were lukewarm, the Irish coffee was lukewarm, and the cheesecake with berries had no berries - only a drizzle of cherry syrup on it. Disappointing. I don t think they had enough servers on. The berry issue couldn t be attributed to that, though. It s the only dessert on the menu that s not chocolate or caramel based. Oh, and the server messed up a drink and dessert. She rectified it, though, and was very pleasant. We celebrated a birthday there because the week before friends had been there and said it was fantastic. I put most of it down to too few servers on a very busy night; but it s definitely inconsistent.

★★★★★
Local Guide
December 21, 2022

Great location, great staff, good food, and good atmosphere. Its a great place to stop for a group meal or to watch sports.

★★★★★
Local Guide
December 21, 2022

We always great a great meal friendly service. Enjoy going to the Ancaster BostonPizza!

★★★★★
December 21, 2022

Not sure what his name is but the Bartender is a legend.

★★★★★
December 21, 2022

Lovely new items on the menu, went with friends, we all had something different from menu. All presented with eye appeal and past taste test as well.

★★★★★
December 21, 2022

Had our Christmas get together tonight Amie our server for 20 people did an absolutely fantastic job.

★★
Local Guide
December 21, 2022

Came in at 9pm on a Saturday night. Service was mediocre at best. Salad was old/soggy and drowned in dressing. Pizzas seemed like they got smaller and I paid $21 for a small pizza that looked the size of an individual pizza. My partner ordered a chicken sandwich that had undercooked bacon on it, the lettuce was black and was drowned in ranch dressing. When expressing our displeasure with the food, it became a group discussion behind the bar. There were a group of teens at the booth behind us that kept going from the booth to the kitchen. I don t know if they re employees or what, but it was completely unprofessional. It seemed like this location was ran by a bunch of kids. The Manager did apologize and offered us a 15% discount, so I will give him credit for that. But based off this experience, I will not be returning.

★★★
Local Guide
December 21, 2022

We didnt have a good experience with this place in the past that we just walked away. As we were again in the area, we thought why not give it another try. This time the service experience was pleasant, from the door to our server who was very upbeat and responsive to our needs. The food was not bad, Im not sure if it was a miscommunication as I ordered a medium rare steak and was given a well done. My guess is this is one of those frozen steaks, thats its difficult to get right. As a side dish, I ordered Caesar salad which was good and coleslaw which was bad! One taste and I already know eating that further would cause me stomach ache. I did not eat the coleslaw but I ate the steak, it was cooked, not to my liking, but Im not in a habit of sending food back if I can eat it. Next time if we ever go back Ill just have to make sure they know what medium rare is. We also ordered spaghetti, which was very bland to my taste, the wife and son said its just ok. Atmosphere is what you would expect from a Boston Pizza..... Me personally, Ill only go here if Im so hungry and I cant wait to go elsewhere. But at least the service was good this time, that we actually sat and ate.

★★
Local Guide
December 21, 2022

Brought my family to this restaurant during their Christmas event, honestly I regretted the whole experience, I ordered a hamburger and fries ( pretty basic) but the fries came to me raw, and the burger patties were so dry, it was basically 2 hockey pucks thrown onto a bun, our server was great but everything else was extremely subpar, I ll never bring my family back to that location again