Swiss Chalet in Ancaster

I am extremely disappointed with my recent experience at Swiss Chalet. My family of six arrived expecting a pleasant meal (it s a rare and special occasion for our whole family to eat out together!) but instead endured one of the worst dining experiences we ve ever had. Upon arrival, we waited for at least 10 minutes without even being acknowledged, despite multiple employees walking past us. When I finally asked someone if we should seat ourselves, she laughed and made excuses before apologetically leading us to a table (there were multiple empty tables but the restaurant was clearly understaffed for a Friday evening at Christmas time). We then stood awkwardly waiting for her to wipe it down. After being seated, it took over 30 minutes for the waitress to even acknowledge us and take our drink order. When she finally brought our waters (and forgot my toddler s milk) another 15 minutes later she informed us that they were out of chicken tenders, which three of my kids had planned to order. By this point, we were too frustrated to enjoy the meal but stayed only because our four children were very hungry after waiting so long. The number of things that went wrong during the TWO HOURS that we were there would be comical if they weren t so infuriating. She forgot to take my husband s order, then later forgot his side. She dropped my daughter s coleslaw on the floor, then left it there and went to get another one. She was gone for 10 mins, we saw her chatting with and hugging another customer, then finally came back and had forgotten my husband s side and said that was the last coleslaw she dropped. She never topped up our drinks & waters and we had basically packed up to leave before she finally came to ask what the kids would like for their dessert. Then they were out of ingredients for the dessert. The lack of basic hospitality, slow service, and overall disorganization were absolutely unacceptable. She gave us the bill and we had to ask for some kind of compensation considering the whole terrible experience. She begrudgingly gave us a pathetic discount, despite the fact that we had been very patient and extended a ton of grace over the course of the meal. The only other family in our side of the dining room had also requested a discount as they dealt with the same horrendous customer service as us. Then to top it all off, we paid and the machine was out of receipt paper so she said it didn t go through, she had to process the payment again. My poor toddler was half asleep in my husband s arms, it was almost 10pm at this point! Swiss Chalet used to be a family favourite, but this visit has left us questioning if we ll ever return. 1/5 stars, only because 0/5 isn t an option.

I knew I was taking a chance on the teriyaki stir fry and my suspicion was right. Portion was child or side dish in size. Vegetables were unidentifiable, overcooked and heavily soaked or weighed down with salt. Not fresh at all. I got rid of it because it looked like someone ate half of it which ruined my appetite. It would not be served this way on a plate in the dine in. Take it off the menu as it does stir fry a great insult, which is supposed to look fresh and vibrant. Also, rice is cheap so why so skimpy a portion is beyond me.

Lori was SO wonderful. She remembered my granddaughters name and was quick with the order. I was so thankful for her kind and great service Kid-friendliness: So kind to my granddaughter

Nov. 2024 husband and I visited Ancaster Meadowland location. Dismal service. Asked for spring rolls and told they were out. Server came back 15 minutes later for our order and when I asked for a baked potato, was told they were out. Husband s meal was not as ordered and we had to ask for cutlery. Requested to speak with the manager and when we told her our story, she apologized and told us there would be no bill. She promptly brought out a baked potato! Today, we took my 91-year-old aunt out for a festive meal. There were five of us. Her quarter chicken meal arrived first after an hour wait. Balance of meals arrived 15 minutes later: soup was lukewarm, hot chicken was cold; two festive meals were lukewarm. Asked for the manager and were told the delay was because they had to wait for chicken to cook. He said there would be no charge for the meal! However, this was not relayed to the server. Had to ask three times for a take home box. Our bill arrived with a credit for the quarter chicken meal (white meat) credited. Our bill was $80 for something the Swiss Chalet should not be proud. Rest assured, we will not be going back to this location, nor will we recommit to anyone!

I was for a family dinner on December 11 and the host I believe Ryan was his name was absolutely fantastic in helping us find a good table and get seated everything was well until an employee I believe Allison came out cursing and yelling disrupting are meal and being very disrespectful to our host.

Was not busy in restaurant. Waiter kept going by and ignoring us after we acknowledged him. I phoned the restaurant to get service. Yes I did!! Then after forever meals came no appetizers. Asked for manager. She comes by says she will take care us. What does she do, 2 scratch cards that you can use in January. Haha Never ever again!!! Horrible.

Our waitress was excellent even though it was her third day and I am sure they were short staffed

Our server, Lori B, was so friendly and attentive. Our daughters were so happy to meet her. Good was nice and fresh, good portion size. Kid-friendliness: Treasure chest toys

I have witnessed a mouse running through the kitchen to the dining room and I highly advise the Heath and Safty inspectors need to be aware and most importantly customers.

We were served by Mark and the quality of the service was excellent.

Served by Mark. He is amazing

Came for lunch today, Mark was our server and he was fantastic! Best service we have ever had while visiting! Will definitely be back, thanks again Mark :)

Lori B did a wonderful job serving my two friends, my mom and I despite the Ancaster Swiss Chalet was so busy this past evening. Parking: As mentioned it was busy tonight and there were few parking spots left.

Service was great! Lori was wonderful

Lori s service was a welcoming experience food was splendid

Very attentive waitress, very accommodating and kind Parking: Parking is good!! Food : 5/5 |

Lori B was such a great server!! Very personable and attentive. We will come again!

Lori is exceptional

Fabulous service even though it was busy Vegetarian options: Veggie quesadilla Food : 5/5 |

Always good food and great service. Dietary restrictions: Great option for people following WW Food : 5/5 |

Mark did an excellent job serving, very attentive and personable .A great experience and dinner out.

Our waitress Lori B. Was very friendly and attentive.

Went here on Saturday night around 8PM. I wouldn t bother trying to walk in here for dinner unless you want to stand at the front entrance for over five minutes without being greeted while multiple servers walk right past you. We left, went to the Swiss Chalet on Upper James, were greeted immediately and had fantastic service. Clearly this is a location problem and not a chain problem. Never again.

Lori B is amazing!

Waited an hour to for food, never offered refills while we waited, cold over cooked chicken, topped off with a hair in the food. An off night for sure.

Very good and pleasant service

Food was absolutely delicious as usual. Chicken was fresh and hot

Great place to have family time

Chicken was amazing and service was excellent

Amazing service from waiter Zach! The food was hot when we got it and tasted good. When our drinks needed refills he was right on it and checked on us after we got our food. Overall good experience!

Our server Lori B was the best!

Dinner was great but the service was better. Laurie B made sure we were looked after and made the experience 10/10. Thanks Laurie!

Update - Swiss Chalet has accepted my review and sent a full refund in future purchase coupon. Excellent and fast response. Most appreciated! 3 yrs ago I gave a 5 star review today it is a 1. Food was cold. 2 chicken quesadillas had a small piece of chicken and so many pieces of tomatoe they were soggy. Buns were inedible as they bounced on the counter. All fries were regular not seasoned and were greasy.

Lenora was excellent! Parking: It was fine. Food : 5/5 |

Had a lovely family lunch and had wonderful Lenora as our waiter. She was excellent. The food was good and the atmosphere welcoming. We will definitely be going back again. Kid-friendliness: Great for families!

Very friendly and professional

SHERI IS Very friendly AND professional thank you

Sheri was a very lovely waitress who really took the time to serve my family and kids. She went above and beyond for my kids and I appreciate what she does.

Sheri was wonderful

Lori B was amazing!! Super kind and sweet! Even with how busy it was she checked on us and made sure everything was going well! Definitely coming back! Hoping to get her again

Lori B was our server tonight (Nov 22, 2024) and she did a great job :) Very friendly, funny, fast, and considerate. Although tonights food wasn t 100% the greatest (soggy fries, soggy chicken, food just warm not hot, pierogi cajun sauce being dull in cajun) the great service from her made up for it. I just wish she had a bit of help though from other employees or the manager because it started becoming rush hour and it was mostly her doing all the serving which led us to be waiting a bit for the bill. Still, props to her for watching out for all the tables and being fast. This Swiss Chalet is usually good with the food and service hence the higher rating but tonights food was more of a 2.5 - 3 stars.

Dined in; slow to get a table, but once we were seated we were served by Lenora and everything was quick and accurate. Thank you!

Laurie B was amazing! Such great service and super friendly. Food was great as well!

Very, very disappointed in the Ancaster Swiss Chalet. Two hours for food. No cutlery on the table. Food arrived cold. I expect to hear back from the management.

Lori B was amazing and professional and provided exceptional service.The food and drinks were great, 10/10 would recommend.

Food was good but server did forget the dressing for my salad and my dinner roll. Had to ask for them.

Thank you Swiss Chalet and our server, Lenora, for a great Thanksgiving lunch for our group!

Lori our waitress was fantastic. Prompt and friendly service.

Took a hot chic out for a date -dinner and a movie. Allowed 1.5 hours for dinner . When arrived to restaurant, parking all the way out the back with the receiving area and greasy dumpsters. When we got into the restaurant it was basically empty. Lots of tables available. We were advised there was a 15 minute wait. Puzzled ,we waited until our name was called. Once it was called, we were seated . Within a reasonable amount of time our visibly frazzled waitress came and took our drink order. Again within a reasonable amount of time she came back to take our dinner order. We ordered and advised at this point in time that we were in a slight hurry, she laughed and explained we would not see our meals for an hour. When questioned why, they clearly had staffing issues in the back house and in the front house . We then proceeded to watch this poor woman (one of two waitresses) run around getting yelled at by customers trying her best. We watched people up and leave , watched people leave without paying, and just trying to get some attention. About an hour later we received our food. I ordered a half chicken dinner but got a quarter chicken dinner, unable to get the waitresses attention, and having five minutes to eat our meal before having to leave to get to the movie on time we could not flag her down to get takeout containers or to advise of the incorrect order. We finally did catch her threw our uneaten food into takeout containers and missed about half an hour of our movie. The waitress was wonderful and did the best she could under the circumstances so the poor rating is no way a reflection of her hard work. The manager was nowhere around nor did they have it adequately staffed. *** see Julie Gauthiers review- we must have been there on the same night. One of the people I saw just leave*** Parking: Parking is out back behind restaurant by the receiving area and dumpsters. Long way around the building to walk, or wheel your wheel chair to the front doors.

The service was great and I was glad they started having halal options too! The wait time wasnt that long and everyone was really friendly and helpful

The Manager of the Ancaster location went above and beyond to ensure we had a wonderful birthday dinner. Her attention to detail was much appreciated.

Sheri is a wonderful and professional waitress. Our son has anaphylaxis to milk and egg products. Sherri took excellent care of my son s food. His food was safe. We all had an excellent meal. My wife, son and I appreciate all Sheri did for us. We will definitely be back. Thanks Sherri Dietary restrictions: Anaphylaxis to milk and eggs.

This location might just as well shut its doors, waitress was rude, food was somewhat ok, others complained their food was cold , one table got food but no cutlery and the woman at the table got up and got the cutlery herself, waitress had snotty attitude, never asked how our food was, never refilled or even asked if we want refills, it was just a horrible place, bathrooms had 1 only 1 stall with toilet paper. Nope wont be back. My advice find another place to eat cause this place sucks. So we went back had a different server and I had talked to a manager and resolved the issue I do recommend eating here. Thank you for dealing with my issue and even though that waitress is still there I hear she needs retraining and learn better customer service. So thank you . And our server this time was Lori .B and she was awesome.thank you. Parking: Ancaster location.

Parking: Good Food

My Waitress Lori. B was amazing and fast and she was always there when I needed her and most of all the food was just hot and delicious. I will definitely be back in the future. Thanks again Lori. B.

This was the best restaurant i ve ever been to!

Great service from Lenora

Lenora was great. So friendly and attentive

Great service from Lenora. She delivers the with gusto Vegetarian options: Wife Luvs them Food : 5/5 |

i love this place. i ordered some takeout food here. and trust me they got amazing chicken and rice specially. would love to come back.

Lenora was a great server. Attentive but not in the way.

I had a wonderful experience this evening at Swiss Chalet! My server Lenora was amazing at providing my family and I service and was very efficient. Thank you so much Lenora!

Our server was outstanding (Lenora ). Food was good. Was served quickly. Overall experience was good. Will definitely return.

Parking: Ancaster ..Lenora was great Food

My Fiance and I were in for dinner on the weekend, Lori was our server, the food was great and the service was amazing. Thanks for such a great experience

Parking: Good Food

Lenora was a great server! Quick, easy and super friendly! Highly recommend

Great food, great service. Had an amazing time!

Lenora was wonderful server. She was attentive and efficient at her job. The meal was great.

Lenora was very friendly and on top of her game.

I was impressed by our experience. Its been a long time since Ive been to Swiss Chalet but they have a lot more vegetarian options now and they all sounded good. I got the veggie quesadilla and it was delicious. Our server was really nice, despite being understaffed, they were really on the ball and the food arrived very quickly. I would visit again. Vegetarian options: I got the veggie quesadilla, but they also had pot pie and perogies. Dietary restrictions: They were accommodating answering my questions about dietary issues. Parking: You have to go around the back but theres lots of parking.

Lenora gave great service :) Food was hot and great

Thank you Lenora for an excellent dining experience. You were lovely

Had dinner with my family here and Marcella gave us top notch service. She was friendly and went out of her way to make sure we had everything we needed. Will definitely come back!

Stale, cold, burnt chicken. Broccoli soup was more of a custard. Side orders extremely cold. Don t recommend this place esp for takeouts and deliveries where the opportunity to inspect is limited.

We had my mom s 94th birthday party here. It was absolutely PERFECT! Our server Lenora was excellent!

Always a pleasure to come to this location. Service was great from Lenora! Especially with our little daughter at the table! Food is always delicious! We will be back!

Parking: 1 Food

We had a wonderful experience at Swiss Chalet Ancaster. Lenora was wonderful. She was hard working. She provided great service, she was kind and professional.

All good Kid-friendliness: Lenora is awesome Food : 5/5 |

Lenora was amazing

Lenora was our waiter and the sweetest

It s always a sub par experience with this location, but this one was the worst ever. Received our food, and whoever packed the bag put all the sauces in sideways including a chicken soup, so everything leaked all over the bag and food. On top of that, we were missing the chalet sauce, the fries were borderline raw and we got the wrong dipping sauce with the perogies. It took over 45 minutes, and 2 calls to the customer service line (after being disconnected) to speak with a rude employee claiming to be a manager. We never received an apology and were told it was unfair of us to ask for the order to be replaced as the food was now cold. We did get a refund but will never order from this location again. Thanks for nothing, Swiss.

As always, the food was delicious, and our Server, Sheri was very helpful, attentive, and really nice. Yeah Sheri! Parking: No

Brought my mother here for a late dinner. Got seated at 6:40. Asked for a drink, we sat there...other people came in got their drink and food order taken. Nobody came to our table. I got up 20 minutes into our wait and told the hostess we have been here waiting. She said ok...sat back down for minutes again nobody came. Got up and left. Went to chalet on upper James. 5 minutes here and I got a soup....

WORST Swiss Chalet experience at this location, for both dine in, take out, and delivery. Im not sure if they are incredibly understaffed, but customer service seems like an after thought. Dining in, Ive had too many times when Ive sat at a table for 20 minutes before someone even acknowledges us. Call ahead takeout has been the same - ringing the bell for assistance is ignored, employees come out and pretend that they dont see you, and nobody cares that they are way behind in pick up times. Last night I ordered delivery from them and after 2 hours of waiting, the call centre refunded my money but assured me that my food would arrive. It didnt. And dont ever try calling the location because nobody will pick up.

We were there for 2 hours, all waiting. We finally just asked them to pack up our food when it was ready and we were brought cold meals in take home boxes.

We achieved Nirvana and pure Zen as our level of patience was forced to its limits. From entering to receiving starters, 1 hour 31 mins. Great job, manager of the restaurant! Just to let you know with some feedback. We came at 5.20 pm. Lots of free tables, but a very long queue. Waited watching the empty tables for 30 mins, then seated at 5.50pm. Waitress took our order at 6.10 pm. Our water and drinks came at 6.33 after my partner asked for it. Waitress said they are very very very short staffed. Starters arrived at 6.51pm. So from door to getting food, 1 hour 31 mins. The food was cold. The wings didnt come with the celery and dips, when we asked they said they dont have any. We watched people waiting at the gates while there were more than 5 empty tables. We watched people waiting to be able to just get drinks for more than half an hours, people waiting for their food with puzzled looks. Main came 7.17pm, it was lukewarm (not hot) and they got the order wrong. Instead of. Hi Ken quesadilla we good regular cheese quesadillas. So 1 hour 57 mins to get the main, dishes not hot, and wrong dishes. When we tried to get the waitresses attention, she said she is doing her best and ran away (by the way poor girl was trying her best, she was hard working but the management of the restaurant is terrible, there is not much she can do). We asked for the manager, and a supervisor came out, saying the manager already left and its only him there now. He said he is preparing the food in the kitchen. He said he will not charge us for the food, so we got up and left. We told a few people still waiting to be seated that wait time for mains is 2 hours and that its not too late to leave. Half of those left as well. Clearly the place has no manager in the shift and is running like a headless chicken. I just cant figure out why there is not enough staff, university students out there cant find jobs, I think you need staff and you would make more money if your hired additional staff. And there are other ways to manage a shirt staffed situation (eg close sections of the restaurant to and be less scattered, have food items in stock). Is there a shortage of good restaurant managers in Hamilton?

We come almost every Monday to have lunch here. We get the best service from Lenora each week. She remembers us & our order. Food is always so good, we love coming here.

I took my 81 year old Mum to Swiss Chalet before a movie on November 2nd. We let the server know that we had a movie to catch at 630pm (it was 5:10pm). From there, it all went downhill. Mums drink came with no syrup - 7Up that tasted like soda water. The waitress didn t even come back for 25 mins to check on us, so she couldn t drink her drink. The restaurant was busy, but not overly so. There appeared to only be 2 servers and they both seemed frazzled and out of sorts. We watched 2 other tables get up and leave, and the table behind us when they finally got their food, it we heard them complain the food was cold and the fries were chewy and gross. When our meals finally came, everything came at once (the salad and the entree) and all in all the food took 40 MINUTES to reach our table. The food was cold, the salad was tiny, she forgot our side of gravy and an extra salad dressing, and because of the long wait, we didn t even get to eat our meals. We had to get takeout boxes and miss dinner entirely. Also, it appears the chef or one of the cooks was serving the meals - and he was filthy and didn t present well to be serving food. All in all it was a terrible experience and we won t be going back. I took the time to write my feedback on the survey provided on the receipt - but no one contacted us or followed up. Terrible customer service, food quality, and service delivery. I would NOT recommend this Swiss Chalet at all. They seem to be very disorganized, understaffed, and uncaring about food quality.

Washrooms were a mess totaly discustinf

Lori B was our server, she was an absolute pleasure! So friendly, efficient and personable. She was run off her feet (this location always seems to be understaffed) but she wore a smile the whole time, took time to chat to her customers and has a great sense of humour. When I return, I ll be found in Lori B s section

A middle of the road restaurant with very fine service and okay food. The little shrimp dish was a pleasant extra. Table needed to be cleaned with a cloth after we sat down. Inexpensive Caesers cocktail but it was a bit watered down.

This location used to be much better. Quality has dropped significantly. Better service and food can be found almost everywhere else.

Its great to have a Swiss Chalet so close to the Cineplex. Its perfect for a pre / post show meal. This place is always kept clean and service is quick and friendly. Definitely a tradition now before or after a movie.

Our waitress was good, although I dont know her name. But we had to wait very long to place an order, and then again for our food. All very slow. Food

Efficiency x friendly x Chicken were good sizes, not too small, For fries, leave the small ends out Thanks, always a customer Wheelchair accessibility: Sorry, that s the parents job to control their behaviour when in the restaurant.

Under staffed only 25 to 33 per cent of tables in service, no bar service fir thise waiting half hour and longer, in line ups. Some people left. Our eventual server was tremendous, shew was 5 star in a bad environment not of her making, so food and service downgrade is all for management . She even accomplished an upsale with us in spite of situation. This is a management issue solely in a corporate store. Never saw a manager. Maybe kitchen was short staffed too. People waiting table service saying would only do take out, never eatin again....but there was a line up there as well. Come on head office, take an interest. Atmosphere rating entirely management. I have top 10% rating on 2 rating sites as a restaurant (primarily) reviewer. I Try to find the best in each place. I have restaurant management experience and have rated restaurants from Argentina to Canada including USA and Mexico. Without the server this would have generated the worst rating in every category except food that I had ever given.

Got take out. Asked for a poutine, got a chicken poutine. Fries were half cooked and mushy. It was basically soup because there was so much gravy and the container was turning to mush. Bottle of pop was warm. How hard is it to listen, and then provide properly cooked food, as well as good customer service? And why isnt your pop in the fridge?!? Bypass this Swiss chalet and go to the one on upper James. Its 1000 times better in quality and service.

Went for lunch today and had a awesome waitress Sheri! She was such a wonderful waitress, always attentive and gave us delicious food! We have been coming for over 20 years and she has always been our server. Thank you Sheri and Swiss Chalet for always being a great place to eat!

Sheri was a delight! The chicken and ribs were wondful, and you cant forget that sauce!

had dinner last Sunday and had a wonderful experience. our sever Lori was exceptional. right on top of things and amazingly friendly! she made our evening out so fun. she was incredible

i came in on thursday night and my server, zach, was awesome! he was very attentive and helped my family and i with everything we needed! the food was so good, very fresh! amazing experience over all, we will definitely return

Had a great night out with my husband. The food was vantastic and our server Lori B was exceptional. Very helpful with what we asked for. A bubbly and chatty server making you feel at home. Barb P SMITHVILLE

Be ready to pay 40 dollars per person for a low quality meal and even worse service. They dont even clean the tables. They mess up orders. Manager dresses like he is working from home. They bring cutlery for a group of 7 in a plate and just drop on the table for you to pass around. Dont expect good service, or service at all.

The pick up counter area was full of customers that weren t happy for different reasons. 1 hour wait at this location when every other location is 20 mins max. There s always something here. The manager was working the counter and wouldn t even acknowledge my complaint about the wait for my order, the counter being unattended while the line backs up, etc. There was an elderly woman who was overcharged ($90+ for 2 dinners), customers food sitting on the counter instead of cooler bags shameful. The food was fresh and packaged nicely and accurate. That s the only thing they did right.

coming back from last time and they seem to have fixed all of the issues I had last time. Great job guys, thanks

Sheri was PHENOMENAL!

Warning!!! 1 hour and 15 mins from order to delivery. Chicken and ribs were dry and cold. French fries were cold and limp, not crispy at all. White rolls were inedible due to being stale. In short, this order took too long to deliver and the product was not to the standard Im sure the original Swiss Chalet franchise was built upon. If your intention as a proprietor of a legacy Canadian franchise is to succeed, then, learn your craft, hone your business practices and at least meet a standard which warrants $100 for a family dinner. Simply being able to own a business does not necessarily mean youre any good at that business. Stand by your product and take some pride in your work. Quality control should be a priority.

Well weve been here 55 minutes, as there is still no sign of our food. Thats whats happens when you order an exotic food (chicken) at Swiss Chalet. Did the chef go to McDonalds for dinner? Why are we still sitting here? Truly ridiculous. OK they brought me a plate of coleslaw, 10 minutes before the rest of the hot chicken arrived. Perhaps this is a new trend. The servers were great. Nothing else was.I gave 1 star because I dont think I can give a zero. Good luck all who eat here.

I am going swiss chalet from last 3 weeks, and had extremely good experience both with the staff and quality of food. Their chalet sauce makes the food more delicious. The chicken is mouth watering that i had never experienced before.

This place is the worst restaurant in all off ancaster! Just left there and waiting to see if i get sick. All three meals ordered were stone cold on top of having to wait for over an hour to get them. Ordered appetizer and were told after half an hour they werent available. Had the unpleasant experience of having to take my 4 yr old grandson to the bathroom...he had to have a dump and i didnt want him to use the toilet there it was so disgusting...no toilet paper in the stall and where was it...between the 2 sinks in place of the paper towels that were not there to dry his hands. When we asked the people around us how theirs was same thing ...cold. wish we had gone to macdonalds or a+w or even a seven eleven for corner store burgers. Think i might find the number for food inspection agency and report this place they should be shut down. Absolute disgrace...in my younger days probably would have done a dine and dash.

Did take out and ordered the Thanksgiving dinner white meat with French fries. Good portion but FF were soggy, should have ordered a salad. I love cranberry sauce and could have had 2x more. The pumpkin pie slice was on the small size. Overall a good meal.

Horrendous. Service and food was so slow. Everything was cold. Server forgot the sides for 2/3 meals. After 30mins we were told they were out of the appetizer we ordered. Another 30min until we received our entree. Quality was quite poor. Every table around us was complaining of the same issue. Both mens and womens washrooms were disgusting. Mens had no toilet paper in the stalls and no paper towel and one roll of toilet paper on the wet, dirty counter to dry hands. Womens washroom had urine on the floor, 2 stalls missing toilet paper and one of the toilets had no seat on it. Waste bins were completely full and overflowing. Dining room floors were greasy. No manager in sight the entire time. This place needs to be shut down. 0 stars.

Chicken was amazing!

Good food, server was good had her a few times now always kind. ( Marcella)

Shoutout to Marcella!! Weve visited this location on multiple occasions and have had the pleasure of having Marcella as our server. Service is always A+; even when it s super busy she always makes sure we re well taken care of and looked after. Food

We had the Thanksgiving dinner and it was truly delightful, my first time ordering out. we were missing a couple of items. so I called the next day and the manager said to come up and get a voucher. she was so nice and caring. she was a very pleasant lady. I was very happy to have had such good service. Thank you.

Had such a wonderful experience with my family. wasn t too sure about the place because of the wait but once Nadeen came to our table she really made it worth the wait , the service was fantastic and the food was fresh . Thanks again to our server Nadeen :)

Avoid Ancaster location worst services!!! Sat for 20 mins without services, guy came in after us and got served!!!!! We walked out

Chicken was fresh hot excellent service by Lenora and Sehrieh

The 4 of us just had dinner here and I tried their beef. I really like it. I hope they will continue to keep the beef on the menu. The kids really liked their food too. Service from Ali & Jaelen are both excellent.

Food was good, Nadine is a great server. Good spot for a quick dinner.

Absolutely the worst customer service and delivery Ive ever experienced. 2 hours after leaving I still didnt receive my food, store had been closed an hour and still no delivery. When I called the customer service they cant even contact driver or issue a refund. Worst way to spend company $ on people who dont even do the bare minimum.

Server was kind and overwhelmed. She had way too many tables to cover. We felt bad for her. Service was extremely slow. Food came out at all different times. Would not recommend this Ancaster location if you have plans after dinner.

Janvi was a God sent when I visited, I was wondering how I was going to get my order through, but she made everything mind blowing with her excellent customer service and professionalism, thank you and am definitely coming back.

I got take out here around a week ago, and the take out girl had such good service. Kaitlin greeted me so enthusiasticly, and was very polite. Not to mention, the quater chicken I order with a side of poutine was very delicious. All in all a great experience.

Horrible experience. Restaurant was pretty busy when we arrived at 4:25pm ( 5tables and customers waiting to be seated) only 1 waitress trying her best to manage all the tables and still kept a smile and was very kind. We waited for 20 min to be seated, when we asked the waitress, she apologized and said the manager left at 4:30pm and the next one started at 5pm! Why would the manager leave her all by herself to deal with all that?? Many other customers were frustrated with the long wait for just their appetizers. Asked for the manager, a heavier set man with very short hair, he only said we don t have a schedule and he was just asked for help! If you re a manager, you should know when your staff need help, and manage the business. Passing the buck is not how to manage. Needless to say, we got up and left and decided to go elsewhere for dinner. Will not be returning

We went out for dinner last afternoon at this location. The staff and servers were great although it sounded like they were a bit short on staff for a while. We had a few first time meal mistakes in our order but they were promptly and cheerfully taken care of .

We ordered food online. It cost $80 for the total. Very small servings. Not worth the money. It took them over a hour to get the food to my house. The food was stone cold. It did not taste good. We for one are very disappointed in this restaurant for the lack of food quality, the cost for basically nothing, constantly changing the delivery time. As a company you should do better. I only gave them a one star because I couldnt give them any lower. Hopefully no one else waists there money here. This will be the last time I order from them.

Unfortunately, the visit we had this evening was very disappointing. I usually really enjoy their ribs, but they were extremely dry this time. My sons cheese pasta looked like plain pasta with a pinch of shredded cheese. Our waitress was nowhere to be found. She never asked how our meal was once. She seemed nice, but we waited awhile to be greeted, no cutlery was brought to our table and they used to bring a lemon water bowl to rinse your fingers with when you had ribs, but there was nothing. The worst meal I ve had there in a long time. I use to like this location, but the quality of the food and service has gone down.

Dry chicken not hot with Soggy cold fries

I dont think Ive ever spent 2 hours in a Swiss Chalet before. It took forever for everything. Food was good. Servers were totally overworked. Dont recommend this Swiss Chalet during dinner rush at all.

This place shows its age. Nice staff. Food is nothing special though

Placed an online order (not Uber eats, not Skip, not on the App). That was easy. Order arrived and we were missing 2 items plus my spouse s wings were not sauced. Driver was not friendly either. Called and spoke to a manager and was told the items would get delivered as soon as a driver returned (only 2 drivers) and no timeframe given. Nothing was offered for the inconvenience either ..bad management and customer service in my opinion! 45 minutes later the delivery arrived and an item was still missing!! Like c mon it s not that difficult!! Called once again and spoke to a manger (different person than the first time, I think). He apologized and offered a credit the next time I called. That was a very nice gesture BUT what if that manager is no longer employed when I call? Will the credit still be honoured

We have a lovey young lady helping us. She seated us in a great location and was very friendly. She got us our drinks right away and gave us refills when we asked. Our Server made sure our food came out asap and it was delicious and hot. Great experience at this Swiss Chalet!!

I was in the restaurant this week. I have never had service like I did before. Sherri was the BEST server I have had in years. She was so attentive and went out of her way to ensure we had everything we needed and our food was great! She was truly a gem!! I will be back again, and I hope we have Sherri as our waitress!!!

Very attentive staff and manager was very helpful

This Swiss Chalet location has progressively gone down hill over the past few years. The floors are old and dirty, the seats in the booths are all cracked and worn out and the bar seems to be a dumping area for dirty dishes and glasses. It used to be a nice location, but since it has changed ownership services and overall cleanliness seems to have gone downhill.

Delivery is fast and warm, very satisfied with this branch

The food service was excellent and the taste was so good nothing better than it

Well done keep it up

my friend and i came on our lunch from school and our waiter sheri j gave us the best service and was very positive and very polite, the positive attitude made me have a better day. she is a great waitress.

our waiter sheri j had such a positive energy the second we came and had the energy until we left. she was very sweet and she had great service.

As a local, This place brings my family together. Once a year we all come together have a larger feast at Swish Chalet. Every time we have the larger rack of ribs and every time we love it. Our server was amazing even while handling 4 tables. This Swish Chalet has amazing management and service. I would go again!

Had a very good experience eating Lunch there today, my waitress Sheri provided excellent service the moment I sat down. From telling me all the different things I could order to just chatting about everyday life. She was quick to bring me drinks and refilling them. Food there was also very good. Had a very nice Lunch and will definitely be coming back again.

Too Good To Go has become better leave it...nothing but unhealthy carbs now. What happened to the soup, salads or at least some chalet sauce? A good deal is a good deal only if its a fair mix... Just two slices of pie, a small container of rice and one of mashed potatoes is not a good value at any price.

Popped in to pickup my first Too Good To Go surprise bag. The server was very polite and friendly. My daughter and I had a glass water while we waited. I would definitely recommend this restaurant.

Great service and food! Everything was super fresh and hot!

Our server was amazing- but that s the only thing that was. One person at our table ordered mashed potatoes. They came stone cold. Like, straight out of a fridge cold. Our salt shaker was coated in some dried chunky substance and we Wish there was a vegetarian burger option for my daughter. As we sat at our dining bench inside - we were constantly swatting bugs from under the table and feeling the bites while eating. Now we have bug bites around the backs of our legs and knees The outside - cigarette butts all over, rust and weeds. Wasn t inviting at all. That should ve been our first clue that no attention is being put forth on cleanliness and appearance.

Amazing service!! Fast and friendly, of the takeout girls- Kaitlin is particularly excellent! Consistency is my favourite about this location. This is my go to for that reason. Highly recommend :) Food : 5/5 |

Typical Swiss Chalet.

Was very busy but our server Kim did a phenomenal job at being an excellent server. She checked in on us regularly whilst hosting an entire room!!

We had a great time great service

Great food, had all you can eat ribs and chicken very flavourful and definitely they kept bringing out the ribs thank you Jaelan and Sehrish for amazing service Vegetarian options: A lot of options

Food was delicious as always. Lenora was friendly, quick to bring our order and took good care of us!

time for a renovation, dirty, booths have holes in them. its always busy time to not be cheap and put some money into a reno

Went in earlier for dinner the service from Kimmy and Lily was great!

One of our favourite places for lunch

Servers were very friendly and made sure we had everything we wanted. Restaurant was ok in how clean it was on the tables. But the chairs are starting to show their age by peeling. And when we looked closer they didn t look like from the unseats down they have been cleaned in a very long time Wheelchair accessibility: This restaurant is wheelchair accessible.

Very good servicio and good tasting foos

Lenora was our waitress. She is always super attentive and provided great service.

Lily was super nice and so was our server logan the service from them was amazing and we loved the food!

Food and service were great tonight .

Ordered take out. Pick up for 6pm waited 45 minutes. This place is a joke. They don t answer the phone and restaurant was pretty much empty. This wasn t the first time either! Won t return.

Went in today for dinner with my wife, was extremely busy but the service from lenora and lily was great and they lightened the mood

Janvi and Lily were great tonight despite the backup in the kitchen!

Just have to say that we havent been in store in a while but so happy to have Marcy as a server. If she could take care of us every time we would go way more often. She was amazing! So attentive and just wonderful and helpful with making everyone getting the right meals with the proper dietary requirements. She was so helpful! I wish she could be at every restaurant we go to!

DO NOT EAT HERE. This place is under new management and surprise surprise its absolutely gone to the birds. I was absolutely shocked when I saw a mouse run across the floor at 6pm at night!! The fries were changed and cold. The good quality has absolutely dropped. Management argued and talked about the mouse problem openly. Absolutely disgusting and will never be back EVER. Just because your new management and not used to our customs here doesnt mean you dont have to clean and serve good food! SHAME.

We came around 4 pm, earlier than the dinner rush. This may have been the problem because there appeared to only one server handling the bar and dining room. Service was slow until more staff showed up. The server was friendly. When we received our food, the fries were disappointing but the rest was as we expected. We have not been disappointed here before and we really are not disappointed now, but we will think twice before we come back aroind 4 pm again. We ordered some food to take home and it came promptly. No issues there.

The food was very tasty and of good value. The service by Janvi (the server) and Jaelen (the host) was excellent: attentive and friendly. However, we were disappointed by the bathrooms, while tidy not squeaky clean. There was an unpleasant dusty odour. Two stalls in the womens room were not working. A number of benches in the dining room were torn or roughly repaired. The interior of the restaurant needs renovating and sprucing up.

Jaelen host and Dahlia server were polite, attentive and excellent representatives of Swiss Chalet, Ancaster.

Always enjoy Swiss, Jaelyn welcomed us warmly and was able to seat us on n our requested booth.

Jaelen and the sever were very friendly, the place was nice and clean and the meal was really good! Will come back again

Sadly closed on a tuesday was very disappointed

The last two times I have been to this location, they ve been extremely short staffed. Having just one Server for the entire dining room is absolutely ridiculous! No Manager on the floor helping or anything. I can t blame the Server for the poor service and long wait times. I blame the Management for the lack of service being provided. Next time I will visit another location as this is just getting ridiculous!

Skyler was very friendly very attentive very good server overall it was an amazing experience..

I came in for dinner with my boyfriend and all I have to say is that I had a great experience. We were served by Zachary, who had many wonderful recommendations for appetizers as we could not decide what to choose. We ended up choosing the loaded perogies, which were delicious! I was so full after those, I ended up getting chicken tenders which were also good. The food did not disappoint. Thank you Zachary for the wonderful experience, we will be back again soon!

food and service form alison and lily tonight was amazing

Had a wonderful time dining here today, the staff was kind and helpful! The food was delicious and our host Lily was great!

They used to load you up w at least the fries. But the portion sizes are much smaller. Half the amount of fries. I know prices are insane but come on now. We couldnt believe how salty it was this time too. **Edit** The above review was take out. Today we had lunch in the dining room near the bathrooms and it smelled like sewage!! Thats pretty Disgusting. Please fix this, its a priority when serving food!

The service was so slow!!! We were there for half an hour before we got our drinks. We got there at 530 and we finally finished at 7. It was Wednesday and Kids were to eat free. Got charged for the kids meal. When pointed out the server changedit. Watch your food bill!!!

Jaylen and Abby cooked

Abby and Jalen were great to deal with. Even with my husbands annoying demands lol

Great Swiss chalet. Really friendly staff. Jaylen was super helpful . Our waitress was also very lovely . Great service.

Parking: Lots of parking Food

Kids have an awesome time here! Abby and Jalan were great!

Timely service. Our servers Ali and Jaelen were super friendly. Great meal

Great food, great service. Generous with the fries. We will be back!

Food was as good as always. Our server Logan was friendly and served us with a smile. And a shout out to Jaelen, who went out of his way to make sure we were happy and looked after. Thanks Jaelen!

We usually come to this Swiss for an amazing experience and especially to get served but our favourite server nadeen. She s always keeping up with the tables and does her job effortlessly , a big thank you to her for always giving our families amazing experiences!

Lilly are hostess was amazing, Sierra our server was very friendly and professional

nadeen always gives us 10/10 service, this is the place to go!

Nadeen is so wonderful always at the hostess stand when needed and always keeping up with her tables , can t wait to come back again for her to serve us

Nadeen and Ali really do the job, their always moving around , for sure coming back soon

Everything was awesome and thanks to Skyla so much she was so fast and so kind. Thank you so much for everything.

Lily and Marcy are the best.

Dietary restrictions: GF Skylar was wonderful and explained everything. Food

Our waitress was training and was so sweet. Both the manager and our server made us feel special and provided excellent service.

I went with my mother and ate delicious food. Thank you Lilly and Allison! We will be coming back

My son really liked the food and so did I, Lilly and Allison were lovely. We will definitely be eating again