McDonald's in Aurora

literally takes 20 minutes to get your food even if your the only person in the line

MISSING ITEMS! bunch of teenagers who dont take their job seriously.

Rarely get the drive through orders correct at dinner time.

Usually pretty prompt with drive-thru Vegetarian options: Other than milk, ice cream, fries, and fish...where the salads go? Food : 4/5 |

Egg mcmuffins were all burned. Went into store and showed the burned sandwiches. Refused to give new ones. Garbage location.

Amazing staff. We love coming here for the friendly staff and excellent service.

They re not using gloves while making the food nor do they wash their hands

absolutely amazing location, i am so glad to see the amazing manager wheng back again!! the store was clean, the service was fast, the food was tasting fresh, this is defo the only mcdonald s i come to in aurora. the other mcdonald s in aurora the drive thru takes forever, this one it s super quick, efficient and fast. if you have to go to mcdonald s in aurora, choose this one!

I had ordered 2 combos large size and only got 1 of the burgers and the mcflurries I ordered were melted. I tried calling them about it 50 times and nobody answered. Id like my money back.

Hi guys, this is my local mcds. I go here often. I went here tonight to get some food and I got 6 piece chicken nugget and a small burger. I was devastated when I looked in my bag and there was no burger to be found. Its late at night and I just wanted my mcdouble after a long day. I honestly dont know what to eat now. I dont know how they could forget my burger. Im really upset right now but since Im a chill guy Ill be okay. I just hope this never happens again. Thanks for everything, Kian.

I recently had a terrible experience at the McDonalds located at 2 Allaura Blvd, Aurora, ON. I ordered two medium coffees through the drive-thru and paid at the first window. When I proceeded to the next window to collect my order, the employee claimed the payment didn t go through, despite my bank statement showing that I had already been charged. I even showed proof of payment through my banking app, but the employee insisted, loudly and rudely, that I hadnt paid. The manager was no better. She refused to look at the proof on my phone, insisted I pay again, and claimed I should sort it out with my bank if the transaction didnt reverse after 10 days. I asked for a declined transaction receipt to show my bank, but she refused to provide it, saying it wasnt possible. This was all over $2.63. They made me feel as though I was trying to steal from them. They eventually handed over the coffees, but not without insisting I hadn t paid, despite clear evidence to the contrary. I believe this could be part of a pattern of attempting to double charge customers, and others should be cautious. The situation was mishandled, and I was treated with disrespect and suspicion. I understand mistakes can happen, but the way management handled the situation was unacceptable argumentative, verbally abusive, and unprofessional. For the record, the payment did go through, as shown by my bank. This experience has left me feeling deeply disappointed, and I would advise others to be aware when visiting this location.

Pathetic Service!!! 8PM on a Saturday Night and we waited over 40 mins in the drive thru for 6 cheeseburgers, which were cold when we got them!!! Whoever the Manager is, they need to be reprimanded. What a complete waste! So Pissed Off!!!

Super fast today! Coffee and tea made to order. They were out of monopoly stickers for the extra large cups but they made up for it Wheelchair accessibility: There are stairs in this McDonalds but seating downstairs as well.

I ordered a double filet o fish. This is what I got.... I think the standards are so low! I probably wont come back again!

SCAMMED by this location. Was just charged $35.23 by this location for 2 meals, debit payment was approved on the payment device and my bank, but they said it did not go through. Not the first time this happened, and they said it s up to me to call the bank and get my money back. They would not provide a declined receipt. Disgusting

The drive trough is slow.

Took 1 hour to get our food at midnight on a Friday, total of 10 cars in front of us. Couldve done it better myself as 1 individual person. Calling this Mcdonalds fast food is disgraceful.

It s a McDonald s. You get what you expect. Rather you usually get what you expect - the order is not quite right about 25% of the time. Other locations can be worse. And they no longer include the receipt with the order number / info so you can t take the satisfaction survey. When they get it right it s great - just wish they would get it right more often.

Ik they are busy but still doesnt make sense they are not accepting cash.

Food was fresh off the grill!

The lady at the window every morning with the short blonde hair can never be bothered to ask for points and then you go through the drive-through and you forget to give them your card or number for your points and she hast to be the most rudest person which I don t understand why they have someone like that at the window servicing McDonald s

the food was fine and the service too. But got Bad Food poisonings after eating a junior chicken.

Don t order at this McDonald s past 12 am. Absolutely terrible. Foods cold and stale. Tastes awful. Food looks terrible as well. Always assembled sloppy, looks like the hamburger is punched and squished. and in the past I have been refused service due to unknown reasons, just pulling up to the drive through and being told there closed when the sign clearly says 24 hours.

Omg bro food is soo good I even say nickaocadoavac

As a customer; the food is decent. As an ex-employee, do not work here. The kitchen is mostly dirty. The managers often yell. No respect for requested days off or availability. Recently removed many employee discounts. Equipment is old and often malfunctioning; including pipes. Several working hazards and violations of Ontario working laws.

Food was not quite hot but service was fast and very friendly. Great location with lots of parking and hours are great for night shift workers .

Worse quality food that I ever had, not recommended.

Stopped in for a quick ice cream. Cant beat it for $1.

So F slow

In the hot weather, I buy McDonalds soft serve cones a couple of times a week.

Does anyone know the minimum working age here?

I can deal with the moody teenager at the drive thru window, but at least get my order right. Youd think that an order of Junior Chicken and Double Hamburger would be easy enough.

Was very disgusted when there people are shutting their cars off In the drive-thru lane because they cant get the stuff out fast enough theyre understaffed Could not get my order right made the sandwich wrong told me I could keep it then ask for it back on through the garbage in front of me Then Im missing items as Im leaving and the guys telling me to leave Very disgusted with this place right now

Good food but not staff.

Worst Mcd i have ever been into so dirty place . Like i have never seen it else where.

I m a FREQUENT customer. I ve been going to this McDonald s my whole life and never had an issue. However, today was very disappointing. Not the best experience for a McDonald s. Wasn t expecting Michelin star service but the food tasted SO stale and dry, it took 30 minutes to get food and parts of our order were missing. Definitely didn t get our moneys worth. Hopefully it isn t like this all the time now

Restaurant was busy. Only 4 people behind the counter. Self serve ordering kiosk was not working. It took 10 minutes for service at the cash and then we had to wait 30 minutes. For 2 coffees.

You will NEVER see me again!

Went thru drive thru and while the service was friendly the entire order was wrong. Check before you leave

Horrible location. Do not order from here. This was my 4th time coming here and i never got my order right once.

that boy with the patchy beard absolutely cooked I ain t gonna lie. I miss him. Bring him back.

Do not bother going in. The kiosk system is terrible. Drive thru runs well. Update: The quality if food has tanked along with an increase in price Food

Liam the manager was the best! Very professional and helpful!

God

Same as any other mcdonalds

It was fresh

2 days in a row my roommate and Ive ordered from this location....and both times there have been huge mistakes. How difficult is it to read and follow directions? Ive been going to this location since I was a kid andive never been so disappointed. Absolutely ridiculous mistakes!!!

It sucks!

Its a McDonalds, that is EXTREMELY SLOW and does not concern itself with helping customers in a timely manner. Absolutely avoid if you can. 0/10

Under staffed. Many better food options with staff to cater to the lunch rush .. bad management

So slow and unorganized waiting 20 minutes for a chicken wrap

Very slow service,house keeping is no good,need improvement

Best fries on the world

The lady working at the drive thru, I think her name is Jen? She is extremely rude and obviously hates her job. Very unfriendly and unprofessional.

Drive through is faste than getting into the store

Dirty washrooms, thats it.

Used the drive-through. Quick, efficient, polite. 5* :-)

Someone please please please train these people young kids working there. The place is dirty, extremely dirty, they dont know how to work properly very poor service, cold coffee bad fries . I mean is McDonald s but still please train your team, allow them to learn and do better.

So bad

Its a fine location. Quick enough and the manager is responsible and actually cares for her location and customers.. One thing pisses me off: multiple locations now pre prep the nuggets... My autistic son refuses to eat them like that and me being gluten free has to risky health in order to check them... Now .... Correct me if Im wrong but headquarters is banning double frying chicken because it changes the product too much. Soooo.... Can we stop? And like let everyone else know too? Because its not just this location. This location got a 4* because they are actually decent. Bless. Kid-friendliness: Perfect location for an inside playground lots of kids inside all the time. Meanwhile no inside playground but the kids are everywhere Wheelchair accessibility: Everything works perfectly you can get a meal without anyones assistance but they will help if they see you struggle

For the last recent visits I had an extremely disappointing experience. The service was painfully slow with staff appearing disorganized and inattentive. when my food finally arrived it was cold. The restaurant was dirty with trash on the floors and tables hadnt been cleaned. I expected much better from such a well known brand. I wont be returning anytime soon. Hope they fix the problems with a better management. Parking: There is always free parking there

I had a very unpleasant experience at the McDonalds on Yong near Henderson recently. First, I was surprised by the extremely long wait times, which are not what youd expect from a fast-food place. When my order finally arrived, the food was disappointingly cold. Additionally, the cleanliness of the restaurant was subpar. The tables and floors were noticeably dirty, which made the dining area quite uninviting. The staff also did not seem focused on their work. They were busy chatting with each other rather than attending to customers, which was frustrating. Overall, this visit was far below the standard I expect from McDonalds. I hope they can make some improvements soon.

Whenever I go either ice cream machine is broken or they dont have coke

Always make sure you get your receipt, and double check whats in the bag. Especially at this location.

Staff are always so helpful and cheerful. Theyre the main reason we go often as well as the food. Food

Found today their second floor which is clean, spacious and nicer than the main one. Look for stairs on the left side of the entrance

Kinda creepy seeing one of the staff filming other staff....do you not have anything better to do then film your colleagues

Very efficient staff, and courteous.

I enjoyed McDonalds Coffee.

Included in my order were 4 apple pies, 2 large fries, and 2 medium fries. Only got 2 apple pies and 1 medium fries. Good thing I checked my order before leaving the drive thru.

Always when on the go... clean washroom.. well kept place

Amazing customer service!! Very polite and accommodating. I will be back to this location again.

I have a online order today. Two happy meal with fruits and books. You offered two fries and toy!!! The children were unhappy with your happy meal and crying.

Waited in drive thru 16 mins bailed out waited in dining room 12 mins to be served cold food

Cmon folks, it s McDonalds what do you expect, in that sense all my expectations were met. They got my order right, and they didn t poison me, that s all I expect.

Delicious as always

Why is the $4 small coffee and breakfast sandwich option not available? The same drink and food is available with other more expensive options?

They have relatively fast service during the weekdays. On the weekends, though, especially on Sundays, theyre very slow.

Went through the drive-thru solely to get the McRib (sandwich only) Little late night snack Service was quick and the sandwich was pretty tasty I think it s the sauce that makes it. No complaints. *** only giving 3 stars b/c I didn t go inside, and well, it s a fast food chain ***

Absolute zero star for this location. Will not come back ever. They will absolutely prioritize drive through and delivery drivers before even caring about any Dine in orders.

Much Better service at this location than the other one in Aurora.

In map it s open 24 hours drive through but they said it s close

Never go to MacDonalds but stopped here to grab something quick for supper after being out all day. Drive thru - ordered 3 cheese burgers and a French fry. 4 items. Only one item was correct. The fries. Received two chicken burgers with extra sauce and no cheese burgers. This is after the girl at the window asked us if we had ordered the cheeseburgers. The drive thru line took about 20 minutes. Not a great experience. Update - they did take our name and put it on a list for messed up orders and we were able to return to that store and get that order at another time.

With over 40,000 stores how do you rate a McDonalds store? Service - Service - Service. Ive traveled to 108 countries and went to a McDonalds just because of their standards and food. The high rate is given because you keep coming back for more. The place is clean and staff provides a good feeling of being there.

Horrible. Been waiting over an hour for them to make food. Ordered on uber and 3 drivers have had to cancel because of the wait. Last few times we ordered from this location there was always a few items missing and the nuggets are always cold and rubbery. I don t know how its possible to take an hour to fry french frys or a burger. Side note its 3 in the morning there is no way they are busy. Order from location off bayview. MUCH better.

Waiting 10 minutes in a spot for food isnt fast food. Especially when we received half and not the other so one kid started to eat and the other waiting 10 minutes for his happy meal Parking: Lot Kid-friendliness: Yes

The drive-thru lanes were not balanced, the line took forever, received the meal with no sauce and no fries

We ordered a happy meal with chicken nuggets, fries and sweet and sour sauce. We also ordered a filet O fish with fries and ketchup. What we gat was the chicken nuggets cold. Fries cold. The small drink we got had to cups stacked together. No straws for 2 drinks. Sweet and sour sauce never received and only two packs of ketchup for one small fries and one large fries. All the ketchup was used on the small fries so no ketchup for the large fries. Also slow food had to wait 10 minutes. Worst McDonalds ever!

It s a little bit busy but food was good,

Should not advertise that they are open 24 hours when they are not. Went to the drive thru and he told me they were closed for 1 hour and couldn t accommodate my order (which was a soft drink only with nothing else no food). Waste of time. Really disappointing when one of the few places in town that s open 24 hours isn t actually. Service

Came to McDonalds last night 4 am to the drive thru, the just told me we are not working

Needs to fix drive-thru pick up window go when raining it pisses all over your arm and food.

Lady at drive thru window is not happy to be there. I said goodmorning twice. And only received a response of the price 2 times. Then they don t have any eggs ready in the morning.. so I ve been parked for 5 mins. I ve never had an egg take more than 5 minutes to cook. Do better McDonald s. Do better.

Food is consistently cold

Waited 26 minutes for a curbside pick up. There were a few cars in the drive thru (almost all of which had to wait for food after driving thru) so I waited patiently. The last 6 minutes or so of my wait had zero cars in the drive thru. I ended up going inside to pick up the food. They were still packing it up. I got back to the car and realized one of the drinks was wrong. I went back in to get it fixed and waited, but nobody even acknowledged me. I dumped it myself, washed out the cup and got the correct drink. The floor in front of the counter was covered in stepped on french fries, and the drink fountain was a sticky wet mess. Got home to find the food was all cold. Ill avoid this location in the future.

Megan is very rude and doesn t care about customer service AT ALL. never coming back here, all thanks to megan, fire her immediately if you want customers to actually come to this location. Food is pretty good though.

Wow 12pm on a Monday and I have to wait 20mins for a big Mac meal

Almost always have to park and wait at drive through which defeats the purpose

The food was amazing same us a serving but they didn t give us a toy in the both of our happy meals that we ordered

Its probably one of the top 5 worst McDonalds Ive ever been at. Slow rude and no pride or care in the making of ones food

We ve ordered here on multiple occasions to treat the family. Every time has been absolute garbage. This was the final straw. We will never visit this location again. Cold fries, cold burgers, stale buns, incorrect and missing toppings. Get your act together.

I recently visited McDonald s, and I must say, it was an absolute nightmare. I went in expecting a quick, hassle-free meal, but what I got was anything but that. I waited for what felt like an eternity just to receive the most basic order - it was as if time stood still. The service was abysmal, and the staff seemed more interested in chatting with each other than attending to the long line of hungry customers. My patience wore thin as minutes turned into an agonizing wait. When I finally received my order, it was cold and tasteless, a stark reminder of the wasted time I ll never get back. McDonald s used to be a symbol of fast and convenient dining, but my recent experience shattered that illusion. I can only hope they improve their service efficiency, or else they risk losing customers who value their time and expect better.

The girls at the drive thru left their mic on and as i was driving, i could easily hear the swearing and constant trash talking about my order. Gave me the wrong change and just disappeared after i confronted her. Its actually a better idea to starve than to waste your time waiting 25 minutes for cold food and disgusting service.

The person who was working the drive thru was not listening, rude, pushy and then she started to raise her voice and became angry. When ordering we asked for a burger with only cheese. The order board didn t say anything about that. So after finishing the order, I gently asked if she got the burger down as plain only cheese on it, so I didn t run into the issue of going back in and getting it remade. I was answered with an annoyed response uh, yeah I heard you the first time so I said ok just double checking as I didn t see it on the order. Got to the window, she was very short and kinda aggressive handed the debit machine out the window. Said nothing after and slammed the window shut. The worker at the second window was very friendly. My wife then looked in the bag before we left the parking lot to check the burger. It had everything on it. So I went inside and explained to the front till that we just wanted only cheese on the burger. Then mid conversation, the girl comes over and says what is the issue with the burger? I said it was wrong and that I doubled checked so we didn t have this problem. She rolled her eyes and stormed off. Now I swear I thought I was on a hidden camera show. When I got the correct burger out to the truck and handed it to my daughter, it was the bun and just cheese, there was no meat in sight. Now I was abit upset and frustrated at this point. So I headed back in and the front desk said you asked for only cheese and that I had the correct burger. I explained that I said I wanted it plain with only cheese on it. She said well that s not what you asked for, you said only cheese then proceeded to say ok so so you know what you want so we don t have to keep making your burger. So yes I was frustrated and felted dumb and embarrassed at this point because people were looking. I would like the bun, with the burger meat and the cheese please. She said I m not dumb and know what a burger is and you don t need to treat me like that I didn t even know what to say. She handed the burger and said check it and make sure it s your standard. I just walked out. Moral of the story, don t go here and if the cashier doesn t want to work with customers maybe she should look at other options. I still think that this was a dream or a prank show.

Horrible McDonald s. Not fast and convenient. Slow service, never get order in the drive thru always asked to pull ahead and wait 10-15 minutes in the parking lot. If I wanted to wait this long I d go to a better restaurant.

When was the last health inspection? Because this just came up through my straw and I almost swallowed it. Vile.

Bought a coffee here this morning, curbside. I d had it approximately 75 seconds before Antony came over to my car and asked if I could leave. Apparently this would make his job easier. I was the only vehicle in curbside but there you go. Not ideal as far as customer service goes. I had no intention of long term parking there. Just rude.

Do NOT come here in the drive thru if you dont want to park and wait for your meal. Every single time I have come here, whether it be a Tues at 11 a.m or a Thursday at 5 p.m, I have alwaye been told to park and wait. I only order single meals. Not sure what it is. Then the food is cold because it sat. Also they can never seem to remember ONE sweet and sour sauce every time I ask. Please please go elsewhere.

Good

Cx service is terrible ppl are litterally shouting since they have been waitong forever and they dont ever care or attend the cx even please fix the staff attitude

so slow. so anoying

Service was great, restaurant was clean and food was fresh!

Fast service and friendly staff.

24 hour drive thru? Here at 337a and its closed. Hmm. Help me understand.

It took me 20mins waiting in the line and when I got my food . Missing a meat patty. . I ordered double beef burger!!?

So frking slow my order is waiting like 20mins and its not rdy it and missing my happy meal pls training ur staff before let them on work

This store is a incompetent mess. They cant get the food right, they cant manage simple orders, and they refuse to provide refunds. Ive tried them a few times - mornings and afternoons, drive-thru and curbside, and it was pathetic failures every time.

This McDonalds location provides quick meals but falls short in maintaining a clean dining area. While the food remains consistent, the cleanliness of the seating and surroundings needs improvement. It would greatly enhance the overall experience if they focused more on tidiness and sanitation in the dining space. Wheelchair accessibility: Difficult to enter and exit restaurant. Would not recommend dining in if person is in a wheelchair

We had an issue with the McDonald s app and the girl who told us they didn t have our order was no help at all, then got told they didn t have caramel for our Sunday, not even 2 mins later someone else ordered one and they had the caramel. What really bothered me the most was the fact they made a McFlurry and left the machine wand dirty. That s gross.

Dont go to this location before 7am. The mcmuffins are always stale. I guess they sit all night