Freshii in Aurora

Awkward and subpar first visit to this location. Tried to order a smoothie with my 500 Freshii points on the app. The guy told me it s app only . I asked if he could scan my app. He said he didn t know. I said can I just order it on my app and then he gets the order? He said he didn t know. It was so awkward. I ordered and the receipt popped up and he made it. He seemed sleepy or high. They also were out of a ton of ingredients. Their employees seem completely disengaged and this franchisee is obviously cutting corners. Best part? After handling cash he handed me a straw (no wrapping) with his bare hands.

Service was just ok they ran out of veggies and were not able to give me complete meal.

I ordered Freshii through uber eats. I ordered a wrap and a medium sized smoothie. What I got was a medium sized smoothie but the content of the cup was small. Not sure what happened there.

not the same Freshii as it use to be. No flavour for the soup and old salad. Not worth a penny. Food

It is not without tremendous gratitude and appreciation that I write on behalf of the staff at this franchise location. Not only do location manager s like Talia, go above and beyond the call of duty to ensure each and every customer is greeted with kindness and warmth, they are patient and make incredible salads and shakes which keep getting better and better at every visit. Our entire family loves ordering from this branch versus others and really go out of our way to celebrate employees like Tessa so that owner Karen knows what an incredible staff she has. I will continue to patronize this location for all time. Vegetarian options: Our vegetarian family member can always find a food option. Parking: Convenient! Easy! Right in front.

Obsessed with their chia seed pudding! Coconut mango and strawberrys so good!

The best Freshii I have ever been to, the ladies on today were so nice and care about their jobs! Definitely will be back.

Great guy! Made our smoothies really well. Vegetarian options: Smoothies had coconut milk! Atmosphere : 5/5

Honestly used to eat here all the time but had a terrible experience last week. Typically ordering online its ready as soon as I arrive on my lunch break but I got there and waited 45 minutes for my food..was late coming back from my break. It looks like they bad 2 brand new employees working alone during the busiest time of the day. Unfortunately won t be going back.

Originally no teriyaki sauce on my rice bowl and rice was cold. So I asked for a refund. They couldn t give me my money back but explained that I could get a voucher for a free bowl for future use. I declined and they made me a fresh bowl with warm rice and triple the teriyaki sauce. I guess in retrospect I should have taken the free bowl for future. Why way too much sauce? I couldn t even eat it. I will never visit this store again. The staff were insensitive to the customer and reckless with adding triple the sauce. Shame on the staff. Couldn t eat my meal. What a disappointment. Oh well no more Freshii for me. Hope you have better luck than I did. Good luck, you will need it.

DoorDash cannot accept special requests.

Rude owner who never takes responsibility for orders that are made wrong and then she has a bad attitude on top of it. I am done with going there and giving her my business. She s had far too many chances to redeem herself and failed.

Noodles were hard, happened to me twice now in separate times, love freshii but lately has been very inconsistent. Quality has gone down

Staff was friendly..food appeared fresh . . Its a good break from fast food. Plus their shots and smoothies are great

Not a good option for take out. The staff usually gets your order incorrectly and you only find out when you at home and site down to eat. They even manage miss ingredients when I order a standard/classic bowl.

This review is based on this location! Overall i love Freshii and its concept- but lately their menu is limited and they have removed some items! Also this particular location is super slooooooooow! It takes maybe 25-30 minutes to get your item ready- the girls seems disoriented and confused and they start one order but leave it in middle go to next one! You can also tell location is severely short staffed!

The staff was friendly and helpful, took the time to help is customize a salad and made excellent suggestions. Tasty salads and bowls, as always.

The staff is nice, the vegetables/fruits are good but the meat is NEVER fresh and taste like an old shoe.

Bowls are small but okay.

We ordered two teriyaki twist bowls, one with tofu and the other with falafel. This has always been our go-to choice at Freshii. While the bowls were delicious, we were disappointed with the amount of protein. There were just three falafel balls and not many tofu cubes. We expected more protein...

Not worth the money we pay. For $18 between the salad and the smoothie. The avocado was 1/8 of the avocado when I buy from 1560 Yonge street they put 1 quarter of an avocado. I watch them make the smoothie for me, 1/2 banana, not even one whole strawberry, not even quarter cup of milk and lots of ice . Never will go back. Not recommending.

Freshii has freshly made wholesome meals.. the barristas are very hardworking and willing to please. Its my go-to place after my gym sessions

I ordered a Perrier, they were sold out. Asked them cancel the beverage and to credit me. They didn t and sent me a bottle of water, the seal was cracked open, disgusting!!!

Thank you for the kind staff for letting us wait in store during the blackout. A wonderful place to be trapped in with a refreshing ginger ale.

The food is decent, but when calling to make a pickup order the employee asked to hold and hung up. This location rarely answers their phones and when they do this happens.

Absolutely terrible at answering the phone. I ve tried on various occasions, different days and times, calling to place orders and they never answer. Here s a tip, people are calling to buy food (ie how you make money), so answering the phone = making money.

Well the issue is the staff not the brand it self the girls there were making tiktok videos and dancing in the kitchen and being loud instead of working or attending customers instesd they ask each other to help with only few customers which can be handled easily but they worry about being loud and making videos more than anything I will return if its the only freshii on my way but wouldn t if i had the choice to go diff location

Rip off! Used to be good now it s horrible. They give you a little amount of dressing in your salad and when you ask for more they charge you 1 dollar for a small container. What a joke, go somewhere else where you get value for your money. Also management is rude!

Amazing smoothies

Great food here.

My husband and I were in your establishment this evening (Nov.26) and we felt compelled to tell you that we were enraged by the behaviour of the supervisor who was supposed to be training two juniors. It was degrading, demeaning and utterly disrespectful. We were extremely uncomfortable with her behaviour and treatment of her co-workers. Terrible work environment. We will be going to the Freshii on Leslie from now on.

Food was good but took the staff 25mins to make 2 bowls because they were too busy talking to eachother and not making the food. I wont be going back to that freshi since they are putting the customers last.

Staff are more interested in chatting to each other then serving customers. Started my bowl then stopped for a few minutes to continue her conversation and finally decided to complete my (now cold noodles) meal. Once completed she left it on the counter in the prep area and walked away. I won t be returning to this location.

I tried Freshii for the first time this summer and the menu has been surprisingly tasty and... Fresh. I now eat there a couple of times a week and have always enjoyed the experience. This location in Aurora has always been pleasant, the young folks behind the counter are polite and friendly. I was there last night (Dec 20, 2022) and was served by two young ladies. I was observing them while waiting in line....Friendly smiles and excellent customer service....keep it up ladies and thank you for the awesome wrap

Good healthy food and friendly service! Freshii is my new favorite place

For the past couple years I have been a frequent customer of this location. Heck, the people know my order before I even say it. But I must say the service has tanked considerably in the past year. I used to be able to order in and out in five min or less. That luxury is a thing of the past. The last three times I found myself waiting far longer among a lot of other people while Uber order after Uber order is fulfilled. I understand that Uber orders mean less money to the proprietor so I make it a point of going in person...but no more. Ill opt to make my own food or support a other institution that has a more efficient means for getting customers in and out while limiting their exposure to other customers. Today there were 9 other customers patiently waiting while three uber orders waltzed in and out. Perhaps having more than two people working during a lunch rush might be a start. Anyhow, hope they can get this resolved or they will lose more people like me

Very delicious and healthy food. Menu with pretty good choice of selections.

Food is balanced and tasty.

Very nice employees! The are very fast, and the food is great.

they made their portion sizes so much smaller for the same price. ridiculous. i used to love this place

We started eating at Freshii about a year ago. The food is very fresh and for the most part prepared as advertised. We have noticed in the last few months different staff and a difference in service and quality. Tables are dirty and staff standing around chatting. Out of beef...how does a restaurant not have one of their staple ingredients at 4pm??? Sauces missing on the burritos off and on. No consistency. When we first started eating at Freshii there seemed to be someone older in charge (over 21)....recently a lot of what seem to be high school kids who dont really seem to care about keeping tables clean, making sure stock does not run out. I blame this on whoever owns this franchise...if the quality is not there in the product and the staff this location will eventually close like so many fast food places. I sincerely hope the way this store operates improves or we will not be ordering in the future and that would be unfortunate as the concept of fresh fast food is great. Not bailing yet on Freshii but not as good as it was a year ago. Updated Review as of July 20, 2021 The last 3x we were at this restaurant we had issues . 1st time they forgot the sauce that goes on the Oaxaca bowl..annoying but not a huge deal. 2nd time paid for chicken on 2 orders of Oaxaca bowls and there was none when we got home ..we live 45 min away. 3rd time...rotten avacado...on both orders. Sent email to customer service with pics of rotten food and they responded that they would notify the franchise to ensure that staff is rotating out bad food and assured me that the franchisee would make this right with me. LOL..DID NOT HEAR A WORD FROM THEM. We will not frequent this location in the future and will certainly let others know of our experience. I would assume they just dont care about good customer service. We have been to other locations and had no issues, so I think it is perhaps poor managing of this store.

Staff doesnt acknowledge you when you walk in for your mobile pickup, even though your order is sitting there, ready. Need to actively try and get their attention, describe your order, then they oh! This one?. Why is it so difficult? I didnt come in there to hang out. Happened several times to me. Not a very engaged staff.

Good food and good service.

Have been ordering from this location for the past 3 months as i usually love the fresh healthy lunches. Today i did what i always do and ordered the Mediterranean Bowl but it tasted bland and dry. They forgot to add the Red Pepper Sauce, so i called them. This is a $14 bowl and she offers to give me 10% off my next order!!!! Thats BS!!! Never ordering from there again. I want my money back. Horrible customer service.

Got there just before they closed, open sign on, all the staff still there and they wouldn t serve me because we close in 3 minutes . Right - but you re still open so

Purchased extra sauce, extra tofu, green onion and avocado. I have never been so disappointed with Freshii, there is barely any sauce let alone 2 portions, tofu or avocado. Never buying from this location again.

This is an excellent place for getting some healthy food quickly. We went thetr numerous times and tried different mixes from their menue. Was an excellent experience every time - their staff is vwry friendly and helpful and food is always fresh and of a good quality.

I ordered a bowl that was incorrectly prepared and the manager Talia did not even bother to apologize or even cared for that matter. Her attitude was cold and annoyed. I will no longer visit this location.

Usually great service but keep never answering their phones lately? Called various times and no reply each time has been a few weeks like this now ..

I go to this freshii because the owner is a amazing, she treats her customers with great care and service. I hope that freshii should recognize her and give her the best freshii reward.

The owners care about every aspect of the business,!

Needed a last minute catering order, Emily was amazing at getting the job done on time, and the quality was great. Will definitely be back.

Love it!

My go-to place for guiltfree eating. I have one suggestion though- introduce more smoothie bowls please. Like a lot more.

Our experience with Freshii (Aurora and Greenlane) was fantastic! They accommodated us to ensure we had fresh meals for our first ZOOM Employee Meeting. The food was outstanding and the service was even better! Thank you to Karen and Talia - keep up the great work!

AAA

Best Freshii location in GTA. Good staff that actually care, and full portions with good quantity of ingredients in each item.

I ve been coming here for 2 years and never have I seen them be so cheap with sauce. It s so unfortunate. My friends picked up food for me and when it came there was like the tiniest amount of sauce for the Buddha satay bowl. I have attached a photo after vigorous stirring. Tried to call them twice and they didn t answer. My friend also said they weren t even busy but rushed making the order. Can t figure out how to attach my photo but I have one.

amazing customer service. Really kind staff and amazing food!!!

Polite professional staff. Great food as always. Very short wait.

Smoothie is not freshly made, when I ordered, the staff just poured from the blender. God knows how long they made before I ordered. At other locations, staff is making smoothie once customers order. Not sure why this store is doing differently. Not recommended!

I went tonight (Sat) at about 645 and purchased a bowl with protein, and a vegetarian noodle soup with lemon grass broth and three vegetables (beet slaw, red cabbage, spinach and 2 red pepper). Got home the noodles were completely hard in the noodle bowl, the broth was cold, and the vegetables were all different from what I had ordered PLUS there was a piece of CHICKEN in the soup! I tried to call the restaurant and there s no answer, no voicemail, no way to connect. The kids working there obviously knew what they were doing (cold soup, didn t cook noodles, chucked in whatever veg they had left over) and just didn t give a s$&t, waste of money, couldn t eat the noodle bowl, even after getting out a pot, warming on the stove, stirring to cook noodles - then saw the chicken - I m vegetarian! Very angry at reckless irresponsible service Guessing that the owner doesn t care about the site or the quality of the food. No way to contact them. Except here. Be on notice, I ll be in for my refund tomorrow.

Awesome staff, always nice and get all the small details. Order is always fresh, correct, and on time. Have ordered in store and on the app and have nothing but good expierneces!

Ordered the Buddha Satay bowl and was not disappointed! Very good service to boot!

Friendly Service

Very good but pricey.

I got the freshii green smoothie today and the employee making my drink accidentally stuck half their hand into my smoothie. Not knowing I saw what happened the employee quickly walked away to wipe their hand and then continued to give me my smoothie. Not only is that unsanitary but also unprofessional to not remake it. I was in a rush and had already waited over 10 minutes for my smoothie so I took it and left. However, my $6.77 has now gone to waste. What a disappointment condsidering the green smoothie is delicious.

It was a nice spot. The food was good, the ingredients were fresh and nothing added to them. Could use some more room as the line for ppl waiting to pick up their stuff was big and ppl were standing right at our table which was a bit off-putting.

Great fresh food and reasonable prices for healthy stuff. Staff are sometimes having too much fun once they called out Denise (Not my name and I am assuming they were being mean referring to an online meme as I am a mom looking person) and I was the only one there. When I asked why they called the wrong name they told me it was to see if I would respond. Not nice... Great food but try to smoke the newly legalized cannabis once you are done work!

This place is amazing I highly recommend it. Friendly staff and quick service!!

Great fresh food and excellent service. Friendly staff!

Its basic food for very very expensive. All toppings on the salad are extra. A bland salad came to 20 dollars....

Always the best . You must try it.

As the name implies, the food is fresh. Service here is polite and efficient. Nothing better than putting stuff in your body that tastes good and makes you feel healthy.

Its alittle disappointing that they dont include meat in the price which is a bit of a money grab. But there chicken smokehouse burrito is absolutely delicious and does have me coming back. 7/10

Great food just not customizable really felt rushed like just another customer but again the food was amazing

Loved it

The food is good but they very frequently forget to put ingredients in.

Quality is always good and service is fast and accurate.

Good healthy food, friendly service just all overpriced. A few dollars less would go a long way.

The staff was nice and friendly when I walked in. They were were patient and answered any questions I had.

Pangoa bowl is amazing

Love the food here!!!!

I have twice asked them to cut their sauce in half and for removal of an ingredient or two (e.g. cilantro) when I order and they have ignored my requests both times. They are not interested in customer satisfaction.

Workers here are very rude. If you ask questions about the ingredients, they look confused and annoyed. Food is hit or miss. Sometimes great. Other times, missing sauces and ingredients.

The food is amazing, so many healthy choices and everything tastes so fresh. A great atmosphere and friendly staff. Freshii has quickly become my favourite place to eat.

Too expensive

Pricey but good food!

The coffee is great.

They know what theyre doing. Burrito wise.

Best fast healthy food combination. A bit expensive, but really good.

Pretty horrendous. Long waits, incorrect orders and zero customer service. Please learn how to run a food and consumer business.

Really like the food and they have a very friendly and welcoming cashier ( wish I could remember her name). Not a fan of the soup, not really a traditional soup but that s just my opinion. They also are part of Skip The Dishes app.

Amazing Vegan options and great Staff, clean and great vibe. Thank you for amazing service.

Always delicious

Showed up at 630 on a Sunday, 30 min before it s posted to close and it s already closed. Glad I drove 25 min to get here.

Oh where to begin? I have given this location many chances to redeem themselves, but each time they fail terribly. From mixed up orders, missing items, cold soup, hard uncooked rice, terribly chewy chicken and horrendous wait times, I am honestly finished with freshii. The woman who owns the location seems completely untrained, hence improperly trained staff. She has been open long enough to get it right, but orders are more often incorrect than they are correct. Lots of teenaged staff behind the counter, but not a lot of performance. On a side note: if the staff are wearing gloves to handle food, why are they touching all the surfaces with the same gloves? I ve even seen some of the girls touch their hair with the gloves on. Seems rather pointless to wear gloves in terms of food hygiene when your touching items other than food. Again, I blame management. It sad to see such a great concept operating at such a low level compared to other locations I ve visited, but hopefully with better management and training, they can turn things around. Until then, I will spend my money elsewhere.

great staff. so awesome to have healthy food choices on the go!

Unprofessional staff ,first visit they forgot main ingredient (chicken),second visit no suace

The lemongrass soup keeps me coming back, the more red the better. It will literally kill a cold right out of your system! I ve noticed that the Weekday staff seem to make better meals.

Went to the aurora location to return a bowl i got in newmarket that had reminants of dish rag...found out the owner owns both locations and the supervisor did not care what happened and wouldnt exchange or refund even though there the same owner...terrible customer service unhygienic food...theyre definitely a different type of clean eating.

Yummii healthii fresh foods and very nice fun sociable staff! 10/10

Terrible. Unprofessional. Rude. Unclean.

VEGAN - you can get healthy yummy food here. Love making my own

Clean establishment with great sized portions in comparison to other locations (ie. Vaughan) that have smaller portions.

Great Food. Great service and the price is reasonable.

Good healthy food for on the go but WAY too expensive!

A lot of the times I noticed the quality is different depending on who makes your order. I mostly get the Buddah satay bowl, and Ive had times where I take it home to find that they forget the chicken, the noodles are not cooked, or its its missing peanut sauce. Alot of the times I end up throwing it out because its not edible. I advise going to the location on Green Lane instead.

Not great value for the money

So expensive

Very slow and pricey

Our healthy and fresh go to for lunch or a quick dinner. Always fresh, delicious and real food options. The staff are friendly, efficient and always have a smile on their face!

Decent fresh food.

A new health food restaurant in Aurora. Variety of food, salads, wraps, bowls, burritos, soups, juices, smoothies and sweet treats. Meats are hormone free. My son and I took a smoothie and they taste really good, feeling energized. The atmosphere is so joyful and so glad there is such a good restaurant here. Will come again!

What a great place to eat. The food is fresh and tastes amazing. I will be a repeat customer for sure!

I love this restaurant! The food is delicious, the staff is extremely pleasant and knowledgeable about the ingredients being used and so far, everything Ive tried is amazing! So far, Ive had the Buddhas Satay bowl, the Teriyaki bowl and the Tex Mex burrito with chicken. Each of these meals are fantastic. Besides the food, I have to say that my favourite item on the menu has to be their Banana Nut Smoothie. I could easily drink 5 of them every day. Ever since I went here, Ive been recommending it to all my friends. Its hard to find healthy, fast food at a reasonable price so Freshii Aurora has definitely become my go-to place to eat!

Friendly, caring staff who seem to enjoy their job! Clean establishment, and amazing food!

Love it, great selection & vegan friendly

Best healthy food on the market with friendly staff to help you decide a delicious meal! Will defiantly be back soon

great spot

Great options and addins; a bit overpriced for portion sizes.

Quick, friendly service and standard quality. Tight, busy shop in the afternoons.

Staff is very friendly and we love having a healthy, quick option close to home.

Great service. Clean

Fresh food, quick, reasonable price, the entire menu is available in vegetarian.

Very clean and fresh and delicious food .the customer service extent.

Lots of great choices and good food

Amazing food and so fresh!

Good food.

healthy, fresh food on the go

Surprising value for incredibly fresh ingredients and unique combinations.

Great location. Friendly and food was good.

Great fast food thats healthy!

I Wish there was an option to give this place a 0 star because that is what it truly deserves. After months of not going to this place to order for our company lunches because they consistently failed to fill the correct order by missing main ingredients like chicken, steaks, and many time failing to include basic topping like beans, corn, avocado. Not only did they fail each and every time they have the worst customer service known to mankind. My manger called them today out of frustration because they forgot to include chicken in his burrito, both the assistant manager and the manager were of no use and defensive.

Best food ever . Love the service .

Food is not consistent. Every time I purchase the food it looks different . Spoke to manager her excuse was we have new staff all the time. What a great excuse .

Great food ! Me and my sister love this place. Spicy lemon grass soup is to DIE to for :) Everything on the menu is fresh and delicious AND healthy!