Swiss Chalet in Aurora

Very very very slow service BY THE KITCHEN took 30minutes for just a salad. Chicken was cold. The server was very nice. Heard lots of screaming from the kitchen and disrupted our meal.

rosa was amazing :)!!

Had a wonderful lunch for 32 staff members at Sterne Acura. It was soooo good and all enjoyed. Thank you for taking car of us. See you soon.

Plenty of food.

Faisal was great!

Dietary restrictions: Hi Food

Snowing was great

Guarantees in life: 1) Death 2) Taxes 3) horribly inefficient swiss chalet take-out counter. No one there, slow, understaffed, you name it.. and without fail on every visit.

Rosa was great!

Rosa was a very kind and professional server.

Service was great, come here to get stuffed

Our server was Snowbi and she was FANTASTIC! Friendly and attentive she made our dining experience so enjoyable. Thank you Snowbi. Swiss Chalet is very lucky to have you!!! Parking: Lots of parking very close to the side door.

Excellent food! Amazing environment! Ella is wonderful!

Snobi provided great and friendly service

Rosa was great.

Service was great Rosa was wonderful

Snobi was a great server for us today!

Snobi was fantastic

Had an opportunity to dine in Swiss Chalet. The food was amazing and our Server Snobi was exceptional .She had a welcoming smile and had our meal served on time even though the dining room was busy.Will be back soon

Great service!

Our server, Snobi, was very attentive and polite. She made our dining experience great. We really enjoy our food at this Swiss chalet location.

Snobi was great. We loved the food.

snobi was my waitress. She was fantastic, very nice and cooperative. Love the service Parking: There was lots of parking which was very helpful. Kid-friendliness: The waiters are very nice and patient with children.

1.5 hour wait for delivery of cold chicken and fries.

Rosa was a great server. Had a good time

Rosa was great! We were a large group and she adapted well and keep up with us all.

Great experience at Swiss Chalet! The chicken was on point, and Snobi took great care of us. Friendly service and tasty food will be back!

I had dinner at this location again last night. As always, Ela was an amazing waitress. She greeted us with a big smile and was engaged the whole time we were there. She was extremely timely with her service and very professional. All the orders were correct and the food tasted great. Ela was responsive to everything we needed and made great suggestions for pairings. Kudos!

Good experience. Our waitress Rosa was great.

Faisal was awesome. Faster service than previous visits because of him!

Great service by Faisal

Faisal was a very good host. Dinner was very nice.

Faisal served us. Exceptional

The cloth backings to the seats were so saturated with dirt. The chair part was ripped. The food presentation was basic and unappealing. The food quality was OK. I would not want to go back to this location.

We, at Pineview Designs Knitting Club, had a lovely lunch and afternoon at Swiss Chalet on First Commerce Drive. The food was scrumptious and Mona and her staff were great! See you next year for our spring luncheon

Ella was a fantastic server!!

Great place to bring kids. Was in the area, waitress was very nice, service was very good.

My girlfriend and I ordered takeout and then changed our minds and wanted to eat our ribs sitting down at a table. We went into the restaurant and a gentlemen told us no problem and we took a seat to eat. Then, an employee named Rosa came over and told us we were not allowed to eat here, no boxed food is allowed on the tables. We then asked for plates to put the food onto and she refused. Rosa said she called her boss over us sitting down and she agrees we cannot stay. Rosa was extremely rude considering we just purchased the food minutes before from the takeout counter. I will never go back to this location. Yonge and Henderson location is 10x better. My Ribs werent even warm and when I asked for extra napkins, she gave me the little cutlery package with that one tiny napkin inside. Washroom had watered down soap and both paper towel dispensers were broken. Had to dry my hand on my pants. And ROSA is worried about the boxed meal on the table. What a joke. THIS LOCATION IS A DISGRACE TO THE SWISS CHALET FRANCHISE!!!

Rosa was very unprofessional and disrespectful. Will not be going back here

Rosa was a great help

Rosa was very attentive and lovely! Great service

Rosa was fantastic

Rosa s Service was excellent. Very friendly

Classic! Rosa s service was fantastic!

Excellent food n service . Server Snobi was wonderful.Highly recommended

The food was absolutely amazing, and the service provided by Snobi was exceptional! She catered to all our requests with a smile and made our experience truly memorable. We will definitely come back and highly recommend this place to our friends and family. Thank you for the great experience!

Snobi . She is fire

Food was amazing. The Sevice provided by snobii was excellent .

I was very pleased with the quality of the food and the exceptional service provided by the staff, particularly Snobi. I will definitely visit again next time.

I had a great experience at Swiss Chalet with their delicious rotisserie chicken and cozy atmosphere. Waiter Snobi made it even better with friendly and attentive service.

Snobi was an amazing waitress, 10/10 would come again

Kid-friendliness: Kids loved the desserts! Food

Great food and friendly service, definitely recommend

5 stars to our waitress Ella. Always giving an exceptional service.

This restaurant was amazing, especially our server Rosa.

Snobi was our waitress very fast and good service food was amazing as always :)

Snobi was amazing and looked after our family very well. She was attentive and fast with the service. Will definitely visit this location again.

Snobi (not sure of spelling) wasn t my server but she came over when I needed anything. She served almost all the tables as the other server was pretty absent. She told me it was only her second day on the job! She was personable and attentive with everyone even if it wasn t her table. She has changed my mind about the younger generation. Definitely keep her and give her a good raise at her 3 month review!!!

Giving 5 stars to Snowbi (sorry don t know how to spell it) - a girl who has only worked here 2 days - AND wasn t even our server! She was very knowledgeable, warm, bubbly and so helpful. We watched her run around and serve the entire dining room! While our server, who didn t even give us her name, was nowhere to be found. She came off cold and dismissive and unpleasant. She didnt bring our food out in a timely manner it was kinda cold, never returned to ask how our food was, didn t come to offer more water and was literally just gone with the wind. Snowbi saved our dinner experience, made everyone smile and we are very grateful that she was there that night, I hope she gets the recognition she deserves!

I had dinner with my parents at swiss chalet tonight,and experience was amazing. Our server Rosa was professional, efficient,and quick. I will definitely recommend this location

As usual, good food and a good place. Parking: No surprises, which is always good. Food : 5/5 |

From the start, attempting to dine here was a nightmare. From it taking 10+ minutes to get a table, to a sad excuse for a veggie quesadilla (chopped romaine lettuce, shredded carrots, cheese), this is a spot to avoid - at all costs! Sure, the perogies arrived in a reasonable timeframe, but sitting for over 60 minutes after ordering our entrées was absolutely unacceptable. The shock of seeing what actually arrived was infuriating; the gall to call what was delivered an acceptable dish called a veggie quesadilla was just the icing on the already tepid attempt at reasonable customer service. Dont bother! There are many other (better) establishments to enjoy a meal at.

The staff at the takeout booth pretends they don t see me and doesn t even bother to ask about my order. I place my mobile order at 12:35 on Saturday and still haven t gotten my order at 1:20PM. I stand at the front and the staff hides in the back and they rotate new people pretending I m a new customer. People who arrive after me get their foods first and the people who order on mobile is forgotten. When I confront the employee they tell me a fake reason why I have no food. Why would I wait almost an hour for my food and what s the point of ordering mobile then if the service will be worse off than ordering in person?

Went in to get takeout received a bag tied tight with out utensils and condiments when I asked his response was we are out of condiments

Walked in and was met with probably not a happy employee walked right out

Went to this location and ordered a hamburger with cheese and bacon. The burger was bland and tasted like a bad cafeteria burger. The fries were soggy. The ice tea tasted watered down. The people dining with me had a soup that tasted off, so they didnt enjoy their meal either. Bland food, bored, unresponsive server. Food took forever to arrive, although we were the only people in this place. The bill was 90 dollars. Unacceptable. We wont be back. Much better options exist in the plaza.

Waited 45 mins for our food from the time we ordered. It wasn t busy maybe 10 tables if that.

Amazing cheap options for lunch and dinner!!! The staff was great

Takeout is extremely slow and they are always 15-20 minutes late to what the online order says for pickup time.

Saturday night dinner with volleyball team, server was very poor. Brought out cutlery and drink to the table and self service. All the food was cold only warmed from the heat lamp. Never go back to this location. Did a survey from Swiss Chalet and said not to have a call back, still called and tried to explan themselves. My response was IM VERY UNHAPPY WITH THIS LOCATION AND WILL NOT NEED ANY OFFER FROM THEM TO CHANGE MY INPUT.

Don t order takeout here, missing multiple items (gravy, side, butter )in Thanksgiving takeout

Service was amazing! We had Rosa serving us, and she made the experience. Thank you Rosa!

Amazing customer service. We always enjoy being served by ella

our server Francine was lovely very pleasant Vegetarian options: pleanty Dietary restrictions: n/a Parking: no issues Kid-friendliness: lots of options

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Get the icecream. The icecream is a must

Really slow service we waited for more than half an hour for our food and the restaurant was not even busy. We waited so long for our waitress to come take our orders.

Ive been here in aurora locaion for a couple of times and happened to be served by the same server named Ella. First time it was my family of 4 and she was so great even my kids thanked her for her great service, but this time i had a very impromptu family gathering and brought 13 ppl with me without reservation. Not only she was very accommodating for a large party, she still was very attentive and assured everything was okay with me and my party throughout. I thank you for your great service Ella! Ill definitely visit again and agian! I really appreciate it!

Great meal tonight Rosa provided a nice meal and great service Food

PROS: -Friendly but slow inattentive service -Nice ambiance -Food as expected from this Restaurant - Chain - good. -Plenty of free parking CONS: -Food was luk warm OVERAL IMPRESSION It s not a high end restaurant but you will get a decent bang for your buck..

Placed an order at 7:30 said food would be ready by 8:45pm now it s 9:00pm and food is still not ready. Every single time I m here waiting for food and they tell me the pick up time is wrong. 1 hour is more than enough time for me to get my food. Half chicken for two people dinner. My god what kind of service is this.

Our waitress, Ella was fabulous. Refilled our drinks without asking and serviced us with a cheerful, helpful attitude.

Today we decided to dine at Swiss Chalet in Aurora.The store wasn t overall busy as most were already seated but there was only 1 server. She advised us there was no more kid menus and we had the last one. We dined with 2 adults 2 kids. Server did the best she could with the situation she had. She had about 8 tables serving alone. Multiple people walked in and walked out. Upon ordering she advised us there was no more chicken and it would take 30 minutes. My husbands double leg dinner was cold The kids cheesy pasta was bland and terribly served. (Clump of cheese not mixed together) plated on a flat plate not in a bowl as advertised in the photo. Sent it back and it was corrected. Never got our drinks refilled once nor asked. I can t blame her because she was the only one working the front. The male manager cames out after 1.5 and cleaned. Server even asked him to check if we needed something and couldn t even get us a take out box. I had to get up myself to ask for it again. This was a poor experience and we felt bad for the server. Management needs to do better.

Not bad

Side dishes don t give option of vegetables, when it s shown with your picture. Hot chicken dinner Not all dishes are displayed to choose. Such as rotisserie chicken on a bun with fries, hot chicken, dinner showing with vegetables, but vegetables aren t ordered as a side Vegetarian options: No vegetables side dish

My wife went and got take out for the family she was told 15 minutes it was over an hour. When she got home finally with the meal and as we were opening everything the order was wrong on a few things and we were missing items too , she order three of those mini donuts one box had 2 mini donuts and we didnt even get the third box. The food isnt like it used to be either and thats dining in and take out

Is it just me, or has Swiss chalet gone down in quality? Ribs had minimal sauce on it, chicken was small. Kid s meal had so little cheese on its noodles & cheese. Meal overall just looked sad

Andrea was looking after the dining room and take-out all by herself. She calmly and handled everything with warmth and efficiency. Most people would have walked out and found a new job, but she held the whole restaurant together single handedly. What a pro! Food

Ella was good sever. She pretty fast and friendly. Dietary restrictions: Very good Parking: Very good Kid-friendliness: Very good Wheelchair accessibility: Very good

Roza was an amazing server extremely kind and fast service!

Ellas was amazing and checked in with us often to ensure everything was good. And it was. Thanks

Poor service. Took over 1 hour to get our meal. Place was dirty, cobwebs with dead flies on the bench

Yesterday, I went with my family table of 9 for dinner. The waitress I believe her name was Rosa, was really nice and got drinks and soup very fast. But food was very delayed and quality of food has changed big time. It is very disappointing in this place each time we go the food quality goes down. Yet the wait time is getting longer and longer. The only good thing in this restaurant are those two waitresses who are doing a really good job.

This swiss chalet was absolutely outstanding! This location is truly the best because of Emanuela. From the moment we stepped in, she greeted us with a smile & she made us feel like we were in our own home. I will definitely be coming back to this location specifically because of the amazing service by Ella!

Service was excellent.. thanks Frances

The service was very good, anything I asked for was satisfied.

Disappointed today. Walked in to only be greeted by a young lady server that was just terribly miserable. You could tell as soon as you saw her that she was in a very bad mood and most likely very mad for some reason. Something perhaps may have happened prior to me coming into the restaurant. No hello, no smile (only a frown), and when I mentioned that there would be two of us, she walked away from me with the menus in her hand. I followed her seeing that she did not say a word, and I only walked behind her, since I figured that she was taking me to a table. In the meantime, my husband was parking the car. I asked her as I walked behind her if she may know of an area in the restaurant that could be a bit warmer and away from the air conditioning because I was very cold. Looking at her back I mentioned if she heard what I said, and she turned around with a very angry look, and with a very bad attitude & loud voice and she said Yes I did ! She just continued to walk away from me, and I continued to follow her. At that point I mentioned that she should not speak to me this way. When I got to the table I mentioned to her that she did not have the right to speak to me the way she did, and that if she didn t like her job she should get another one. I also mentioned that I would prefer that someone else serves us. In the same previous rude attitude she said well, that s not going to happen because I am the only one here to serve you . I walked away from the table and found the first employee I could find and mentioned to him something to the effect that their waitress has a very bad attitude problem. My husband had just arrived so I mentioned that we should leave. I explained the situation. We went to Boston Pizza, had a wonderful lunch, along with a wonderful service. We paid over $140 so there you go, not our loss. We will not be coming back.

James was very nice Vegetarian options: Hi it was very yum Food : 5/5 |

my recent visit to Aurora Swiss Chalet was excellent. James - our server was exceptional.

Francine was amazing!

Ella was so quick and friendly

Thank u Ella Parking: About 35+ spots Food : 5/5 |

Order online is poor and not timely I had to wait for a sandwich and perogies foe 40min extra than expected delivery. Very inconvenient.

Food was great. Server excellent. Not enough menus for the party. Overall, one of the better Swiss chalets around.

James was a fantastic server, very attentive and everything was great! Food as expected from a classic place.

We visited at around 7pm with a party of 10. We were greeted by a great sever who remembered us from months earlier. Unfortunately, the experience quickly became frustrating, as it wasn t until well after 8pm our food started to come out, and between the first plate and last, was a good 15min. The restaurant was NOT busy at all, maybe a total of 6 tables occupied. They were just horribly understaffed. Frustrated that the last dish was held back, I went to the kitchen to see it sitting on the table while the cook was playing with the fries Our server sensed our frustration, and brought the manager out (we d waited almost 90 min for food, finally had it, and now he wanted to talk socially tone deaf would be an understatement). I was frankly surprised there was a manager even present with the servers so busy - you d think a manager would roll up their sleeves and chip in! He offered free desert for the egregious food delay, but only after we d all ordered and been served our dessert did he clarify it was one free desert. We d actually already paid for the meal when we got a second bill. Not sure I could recommend this place, is not managed well at all. When a place is understaffed (the managers call) and the manager is nowhere to be found when the servers are busy running around the manager needs to STEP UP. This place has a boss, not a leader, and it s pretty clear to me what would need to change here.

James was a beauty!

Excellent food and experience! James was our server and he was amazing! So kind and helpful.

James was great!

I havent been to Swiss Chalet in over 2 decades. Chicken is still the same but the atmosphere feels like you are at some low budget US based restaurant.

This is the only Swiss Chalet in Aurora, Newmarket that will always make my fries extra crispy when I ask at the take out, always fresh hot and delicious food

James was a DELIGHT, he made our lunch that much more enjoyable.

Always a great experience at this location. James was especially friendly and helpful with my last take-out order.

James our server was quick and attentive! Great service from him very friendly Parking: Very slow Monday night, lots of spots available right out front. Food : 4/5 |

Ella gave amazing service :)

I had a great time and James was a very attentive waiter and always does a great job every time I come.

I love coming to the Aurora location, the food is very good and the staff is very friendly. James has been my server a few times and he always goes above and beyond!

The food was well prepared and timely. The service was excellent. I didn t get our server s name but she was excellent. Very efficient, and kind even with a busy section. Food : 5/5

James was an excellent host and a great guy! Parking: Easy to find a close spot Food : 5/5 |

James is a wonderful server! I appreciate his patience, friendliness and honesty! Will come back again

The worst Swiss Chalet we have ever used, we stopped physically going to this restaurant because of the extremely slow service 40 to 45 minutes from when we ordered and now that has now become to nom for take out and based on the comments with 6 people waiting for takeout this will be the last time any of us will ordering from this site. Strongly recommend someone from corporate investigate this location!

I came to this location to order take out at 9:09 pm on a Friday night. The sign on the door says Monday - Friday open until 10. Google says 9:30. The open sign was lit up on the door. I waited for about 5 mins for service before a very brusk gentleman told me that it was too late to order. I said, your sign is on and the door unlocked and he said yeah, we re busy . Very disappointed in this. Get your hours straight on the door and on google. I ll probably just go to the new location at Davis and Leslie from now on.

James was great!

James was an amazing server and we had such great food!!

Excellent services by James, and delicious, hot meal served fast! Thanks.

Parking: James was very efficient and kind. Food

I waited 10 minutes before someone showed up at the takeout counter and I was the only person there . I Purchased a half chicken dinner and added a salad for takeout . The fries were cold and soggy with oil , the half chicken was so small it was like a quail and the salad was wilted and half full in the container , which is also much smaller than it used to be . Definately not worth 7.99. I will never order from this location again . It was a total disappointment and not worth the money . Update April 30th I responded to the email as directed in their Google response expecting nothing but to my surprise I received a very quick response from head office who sent my complaint directly to the restaurant . Within a day, I received a personal phone call from the restaurant manager where I made the complaint . She was apologetic and very professional and offered me a replacement meal . She told me to call her personally when I wanted to pick it up . I was very impressed with the speed at which my complaint was handled and their resolution has more than compensated for my initial unpleasant experience . Excellent customer service!

James was a great host - he treated my family & I very well. We hope to return again soon!

Prompt and friendly service, thanks James!

Parking: Great parking but entrance is on the side for the main dining room. Food

James was top tier

Thank you James for a lovely experience! The food was good, fast and hot.

James was an impeccable server!

James was awesome and super efficient.

James was amazing!! Thank you!!

James was absolutely wonderful to our table. He made our lunch even more enjoyable!

James was lovely and very fast

We love James

James provided fast and friendly service.

Excellent service by a wonderful waiter named James. Prompt service, friendly and efficient. Great evening at the Aurora location, thank you James!

Excellent service from our server James.

We had the most wonderful experience at dinner today (Mar 25th) at the Aurora (First Commerce) location. The lady working was the sole waitress but was able to take or order and serve our food in a timely manner. She provided excellent service! She went above and beyond to ensure we were content. Thank you Kid-friendliness: We visited this location for my sons birthday and the waitress went above and beyond!

Everytime I have ordered a delivery from this restaurant (4 times now), something went wrong. Food forgotten. Wrong food delivered. And worse of all, average delivery turn around of 90 minutes. Not even at a busy time. Ive walked into this restaurant many times during these times of day and it was basically empty. And yet, they cant figure out delivering before 90 mins pass (despite proximity being an 8 min drive to me).

Automated entry doors for wheelchair usage was inoperable. Advised the server/host and no comment or apology was made. Was just advised *ok*. Not accessible for someone who is in a wheelchair if they do not have someone to open the door for them. Wheelchair accessibility: Is NOT wheelchair accessible

Visited here a while ago and the food and service was very good . I love rotisserie chicken. Stopped by last Saturday but it was closed , not sure of because of Co-vid . Hoping they still deliver.Hoping they will reopen.

This location is fantastic. The food is always fresh and the service it outstanding. The owner comes around to check on her customers. The wait staff are very friendly. Last night we were served (once again) by Ella. She is the most kind, sweetest and hard working person. She always goes over and beyond to make sure we are happy. Her coworker ( I think here name was Rose) is also amazing. Always so kind and sweet. These little touches are what brings us back. Thank you for treating us so well

james is great

james was great!!

A casual day spent at Swiss Chalet. James takes care of the whole restaurant all by himself. He s host, and server simultaneously and never disappoints.

Service at this Swiss Chalet is always friendly and efficient, James was our server, ensured that our dining experience was nothing short of delightful. Whether youre stopping in for a quick meal or settling in for a leisurely dinner with family, Swiss Chalet delivers on both taste and comfort, making it a beloved favorite among locals and visitors alike

James was fantastic. Top notch service and was so nice. He also went out of the way to ensure our children had a nice and fun dinner. We will definitely be back and hope to have James as our server again

Our server James was fantastic! He was courteous and friendly

Everything is good except they need more stuff and the waiting time is too long.

10/10 Rosa was my sever and she had brought the food fast and it was hot 10/10 recommend your sever to be Rosa as she is fast to bring your food Will definitely come to dislocation again Parking: It is a big lot Wheelchair accessibility: The doors are automatic there is a handicap bathroom, and the tables and chairs are able to accommodate people in wheelchairs

James is excellent

James was excellent at lunch today! Love coming here

No, we really enjoyed Ella s service tonight Thank you.

The chicken was super fresh with crispy skin and our server James was quick, helpful and even made us laugh with a joke about the lemon soup to our daughter that was puzzled by it. James we will ask for your section next time. Thank you

Went for a family dinner here and Rosa was absolutely amazing. Would recommend.

James was wonderful! Great service!

James was great

We have just dined at this location. The food was amazing, and the service was wonderful. Emanuela is the best waitress we have ever met so nice, friendly, social, and polite. We highly recommend this place to everyone. Thank you for making our dinner extra special.

Fast food well done Parking: Lots of free parking Kid-friendliness: The kids like it Wheelchair accessibility: Did not witness any wheelchair users arriving

Chicken was quite salty. Ordered online in advance for specific time pick up. At the end, need to wait for 15 minutes after the specific pick up time. Someone walked in and ordered after my arrival time; yet, they can get their order ahead of me. No reason to order in advance online.

We had a reservation for 17 people.and only one.server but.she was.great server. Her name.is.Rosa. Dietary restrictions: We ordered for no salt fries and.they gave us the exact order Parking: Plenty of parking

ella was such a sweet waiter, we had an amazing time!

Thanks for the great service and delicious food. Thank you Francis, great job!

Swiss Chalet brings comfort and familiarity to the table with its classic and beloved menu. Their selection of rotisserie chicken dishes embodies the essence of Canadian comfort food. Each bite evokes a sense of nostalgia, reminiscent of home-cooked meals and familiar flavors. The restaurants commitment to quality ingredients and hearty portions ensures a satisfying dining experience. While the menu may feature familiar items, the consistent taste and welcoming ambiance make this spot a cherished destination for those seeking delicious, homestyle Canadian chicken dishes.

James provided great service

James provide great service today for my lunch. Will be back.

James was our server tonight and he was great. Friendly and fast service.

Wonderful service, not a long wait at all. Fries were perfect!! Desert....amazing! 3 if us gents went and we are all happy tonight!

Chaos in the dining room. This location needs new management and a change in the wait staff. We waited forever. Our service was terrible. The manager did nothing but add confusion. Was so disappointed. Swiss Chalet should never take 90 mins from being seated to finally getting our bill. I will never return to that location again.

James was a wonderful server and created an amazing experience for me and my family.

Delicious food! The service provided by James was prompt and friendly. Thank you!

James was an amazing server and very attentive

James was very helpful and kind. Thanks for the great service !

One of the worse visits to Swiss Chalet which has always been my favourite chain since childhood. This visit on 1/20/24 definitely didn t sit well. Smoky dining environment to start. Orders were missed tho eventually replaced. Heard for the first time they ran out of quarter legs after placing the order, but eventually was delivered. Sides were smaller than usual. Server and manager didn t know it s promo card products and hence was never applied. (Without checking and reviewing the card, tells me the card is for online order only when it specifically says for Dine-In only). Didn t ask if I had a Scene card as felt they were trying to cheap out of applying the meal to the program. Just a horrible sequence of events for what was supposedly a casual family night out with kids. Poorly run and certainly lack training. Overall, first and last to this particular diner location.

Food was great only outdone by the great service from James!

James provided amazing service. He was very friendly and quick.

James was great!!!!!

James is the best

This particular location in Aurora is very clean, organized, great service and a good family restaurant. My servers name was James. He is super friendly, funny and overall provides great service. I would definitely recommend this place . Food

Paid $2.99 EXTRA for sweet potato fries, and this is what I got. Even the salad was skimpy. Considering a family value meal has gone up $10, you might expect the servings to be the same. Guess package shrinkage has found its way to this Swiss Chalet. First and LAST time ordering from this location. May be one of the reasons why your location has such a low volume of customers. Have YET to receive a response from their customer service, a week and a half after this post and reaching out to them. All Ive gotten is an automated response and a were forwarding it to the right individual. Obviously they dont have the right individuals!!! 2nd Update: I finally received an email about a week and a half later and was told that they have rigorously high standards and to prove that they offered me a free appetizer!!! Not even a thought into reimbursing the meal. This company has become a joke!!!

James was a wonderful server!

James is so great! He makes our experience amazing every time we come, and is always so lovely to our daughter! She loves the treasure chest!

Server James was awesome!!!

Terrible experience at this Swiss Chalet location. I have been to countless locations and I have never had such terrible service. Our server, Hosay, was rude, slow and completely inept at service. No refills, no return to table. Absolutely everything appeared to be putting her out. When she eventually delivered out food she rudely said TAKE IT and pushed a dish into my wife s hand At the end of the meal my son was supposed to get a dessert with his kids meal. Hosay did not want to offer it however reluctantly did it. It took over 20 minutes to get 3 mini donuts out to the table. Finally we ordered two festive specials and did not receive chocolates I will not return to this location. Ever.

Lovely evening . Great service . We had James as a server and he was kind and very friendly . Kid-friendliness: So kind to my child

Service by our server James was fantastic! Super efficient service and food arrived promptly. Will definitely come back again!

The slowest service anywhere.. waiting now well over 30 minutes for a chicken take out

Thanks James

James was our server - he was wonderful. Very friendly and prompt service.

James: great service, he was really nice and kind.

Thanks, James.

James was great

Great food and thank you to James for the great service

Poor prep of food items.Very small servings.Hot chicken sandwich = 2 pcs bread with gravy with little chicken.Very disappointed. Complaint falls on deaf ears in store.Never again will I eat at a Swiss chalet.PS I LOVE IT WHEN THEY DEEP FRY THERE CHICKEN TO FINISH THE COOKING PROCESS AS WITNESSED IN TAKEOUT PREVIOUS VISIT. P.s. no offer will be accepted For my wasted time.

I m a fan of Swiss Chalet.. my family and I usually get takeout from the Henderson location about once a week. Noticed today on Uber this location had buy one get one free on soup and figured as a franchise what could go wrong I m just getting a wrap. Huge swing and a miss. Opened the wrap to the most rancid smell. The chicken was going grey and had bones in it, the bacon was to a point it looked as if it was going moldy. Clearly not cooked or stored properly. I don t know what smelled worse between the two. Needless to say I wouldn t even feed it to a dog and threw it out. I ll be sticking to Henderson.

James is good server!

We loved James he was the best waiter and outstanding service

James is a wonderful server. Friendly, fast, knowledgeable. Such a great lunch. Thank you, James!

We always come to this location with our family and are served by a lovely professional server James. He always provides caring and affectionate service despite how busy and ensures that we are well taken care of.

Enjoyed a lovely meal at the Aurora location. Shout out to James our server, he was such an attentive and cheerful server!

We decided to come here for lunchtime. We have been here quite a few times and we are noticing the chicken get smaller and smaller. Today for lunch they told us that they ran out dark meat. How does a Swiss chalet run out of chicken before lunch?

Stood at door for 15 minutes , people who were leaving informed me it took 45 minutes for food , left after standing another 10