Pizza Express in Beaconsfield
Unit 11 M40 J2, Extra Services, A355 Windsor End, Beaconsfield HP9 2SE, United Kingdom
About
PizzaExpress Beaconsfield Motorway Services pizzeria is packed with pizzazz and only the freshest and perfectly sourced ingredients will do. On the menu you'll find icons you know and love, as well as vegan or gluten-free options. Not to mention the children's Piccolo menu, signature cocktails and unmissable desserts. Celebrate Christmas at PizzaExress with show-stopping festive flavours for all the family. Dine in restaurant, takeaway or order for delivery. Join the PizzaExpress Club and earn treats on the house every time, from Dough Balls to a free child's meal.
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If i could rate the service a 0 i would. The front of house are absolutely awful. They make you feel so unwelcome and it’s a big effort for them to come over and serve you. I was told i wasn’t able to eat in due to there being no space. There were 3 tables in the restaurant that were being used and the rest empty! Will never return here again!
Worst food place I have ever visited. Firstly, When we got there we stood at the entrance for around 5 minutes before being sat, even thought the place was entirely empty. As soon as we sat down, I noticed the stickiness of the cushioned bench. It was covered in specks and was really sticky. Then, we waited for 10 minutes and the server did not even bother to look at us. She was just at the back and didn’t care about doing her job. When we tried to get her attention, she took a glance at us and went back to whatever she was doing. When we finally managed to get the server to come over, we wanted to order and she told us to wait a minute and walked to another table with 4 people that just sat down and started serving them instead of us even though they just sat down. Then, I tried to get her attention again and she simply told us to “wait another minute”. We had sat down for 15 minutes by then. After that I witnessed her being food to the table with the people who just sat down. They hadn’t even asked the server to bring food and yet they were there eating away after 5 minutes of waiting. I got her attention for a third time, but she didn’t even bother to come over this time. The other table had already left. This server was (in my opinion) sort of racist as she kept telling us to wait. I am not white. We left before ordering after 20 minutes. During my experience there I also noticed most of the tables were not cleaned and had remnants of food on the cutlery. Overall, it was a terrible experience and we will definitely never go back to that absolute nightmare of a restaurant with terrible and racist servers.
Hilariously bad service. I came here about a year ago and the service was shocking then but I just shrugged it off as maybe they were having a bad day. Went back there today and to my surprise it was exactly the same. No one meets you at the door even though it tells you to wait to be seated. Just grab your own menu and find a seat. The staff will be at the other end of the resturant playing on their phones. If you want your order taking or anything else, like the bill, you're going to have to shout, wave or stand up. What amazes me is there's so many other reviews like this one on here but nothing seems to have changed in the year since I was last there? Is there no management? I would recommend going just to witness how bad the service is. They're not rude, you'd have to say something to be rude. Just might as well not be there. Feels like self service haha. Food does the job.
I've been a regular at Pizza Express for quite some time now, and I must say, my recent visit was truly exceptional. The service was impeccable, and the staff went above and beyond to ensure a delightful dining experience. It's evident that there's been a positive change in management, as everything from the ambiance to the food quality seemed to have improved. Kudos to the team for their efforts in making this visit memorable. I'll definitely be returning soon!
It's the best choice in Beaconsfield Services if you don't want to eat sandwiches from frozen baguettes at Greggs, burgers at McDonald's or frozen croissants from Starbucks. The restaurant was clean even if the food was super basic and the service poor in the conditions in which we were only a few people inside. The only waiter there looked terribly bored.
Worst experience in terms of customer service I have ever had in my life. We waited at the front for around 5-7 minutes to be seated whilst the two servers on shift milled around putting things on tables with no acknowledgment of our presence. When one of them finally came over to us they only asked us where we would like to sit, no other words were said. And then for the next 15 minutes we sat at the table with no service. I had to wave at one of them when they finally made eye contact with me, which I found really embarrassing as I didn’t want to be that person that beckons a server over as I find it rude. When they came over to the table I had to ask if we could order because they looked clueless as to why I’d asked them to come over. They then had to go and fetch the “phone” as they called it as they weren’t carrying it on their person, so we could order. We asked for water for the table when placing our food order, as no one had come to take our drinks order, and then we ordered two pizzas and a side. About 15 minutes later our pizzas were brought over to us and we still had no drinks. There was also no cutlery on the table and the glasses were used as they already had remnants of drinks in them. There were dirty knives and forks on our table and it had not been cleaned. I asked the server please can we have the water for the table we ordered, some glasses and some cutlery. The server came back over with cutlery and serviettes. I asked them again please can we have some water for the table and some glasses. The server went over to another table that hadn't been cleared yet, took the water jug off that table, went over to the kitchen, put ice in the jug, filled it from the tap then brought it over to us with two glasses. Earlier on when we were waiting for our food, we witnessed every other table around us (about 3-4 tables) grabbing one of the server's attention as they walked past to ask for service. One table even left after taking their seats because after about 15 minutes no one had visited the table to take even their drinks order. Throughout our time at the table also, as we were sat by the entrance, we saw every group of people who arrived have to wait longer than they should have like we did to be seen to and seated. Some walked off before being seen to because I presume they felt they had waited too long. We also had to get up from the table to ask to pay the bill because no one returned to our table. The second we stood up was the first time we had been paid any notice, probably because they thought we were going to leave without settling up. The pizza was nice but the side wasn't cooked properly. I just have absolutely no idea what was going on in this restaurant, is it because it's at a service station they don't treat their customers the same as they would in one of their normal restaurants? Not a clue. It wasn’t busy either, probably a total of about 6 tables occupied.
Stopped twice at this Pizza express on the way up and back. The manager and the staff are great. Very helpful and the food is good quality. Look forward to our next trip!
The staff is nice and quick. The place is clean, the menu has a good variety of meals to choose from, is kids friendly. Plenty of parking available, first 3 hours are free then chargeable. There's only one gender neutral toilet with baby change table inside. Vegan option also available.
Honestly the worst service ever - lazy staff that need more training and need to take pride in their work - dirty tables, waitresses on their phones and zero customer service
In my life the best bad pizza (im international truck driver) I ate the worst pizza of my life here. I dont recommend it to anyone
The worst pizza s ever and the worst customer service they provide. They made us wait for over an hour and still our pizza was burnt and could not even eat the artichokes as they were like plastic. Can t recommend this to anyone ever. Dietary restrictions: Due to dietary restrictions they could not even provide us dough balls.
Beaconsfield services, so paying a premium. Four of us ordered over £100 food. All OK except my prawn & garlic pizza. Ordered extra anchovies and received 4 tiny pieces on the pizza which was suprisingly generously covered in prawns. Pointed this out to supervisor, no manager on duty, and she said that was all they provided for the extra portion. Told her I expected at least double if not treble the amount. She said no, I said I didnt want it, she replied she could cook another £18.00 pizza without any anchovies or I would have to do without. So she threw the £21.00 pizza away rather than add an extra 20-30p worth of anchovies. Mad way to run a restaurant, not only extortionate cost for minute portion, but company policy would prefer to waste food and profit along with disappointing a customer.
great pizza good service , best place in beaconsfield services
Save your money
SH1THOUSE
We waited a while at the front desk for someone to take us to a table. The cheifs kept looking at us and ignoring us. I felt rude having to wave at a waitress to get an order however we were waiting a long time to be served. Our food was ready but was sat on the side for 10 minutes + and I was tempted to grab it but didn t want to come across rude! Food was finally given to us and it was freezing cold. Wasn t given a cutter so had to wait to get someone s attention and waited a while for it just to give us a blunt knife. Tried cutting it but was clearly undercooked so the dough was very tough. For a pizza restaurant i didn t realise how hard it was to make a margarita pizza. I found it funny watching one waitress go on her phone, look at our food waiting and ignored it. We sent our food back and got another for a replacement which was nice and it came back hot. We got there at around 7:30 and didn t actually eat until around 9:20. Me and my partner felt as though we were an inconvenience to them. We felt very uncomfortable sending our food back as the waitress was talking about us complaining about the food to the chefs and we could hear the conversation as we were sat right under there s noses. The toilets were disgusting so I went to the toilets in the actual services bit. Rubbish hanging out the bins and what looked to be a used female toiletry on the floor! We ve had better service at Mc Donald s. Won t be making that mistake again.
Had a wonderful experience at Pizza Express! The food was delicious, and the staff were incredibly friendly and attentive. The ambiance was lovely, creating a pleasant atmosphere for dining. Looking forward to visiting again soon!
Had a wonderful experience at Pizza Express! Jenny, our waitress, was incredibly helpful and attentive despite the restaurant being busy. The food was delicious, and the service was excellent. Jennys warm smile added to the overall enjoyment of our meal. Would definitely recommend!
I recently dined at Pizza Express and had a mixed experience. The food was delicious, with a wide variety of options to choose from. However, I found the prices to be a bit on the expensive side, and Im not sure if the quality justified the cost. On the bright side, the ambiance was lovely, creating a pleasant dining atmosphere. The staff were also exceptional, providing great service throughout the meal. Overall, while the food was enjoyable, Im not sure if I would consider it worth the higher prices.
We visited on a Sunday lunchtime and it was busy but not packed. We were seated quickly and the service was quick without feeling rushed. The food was tasty and not overpriced compared to similar chains. The drinks were expensive, but similar to other chains. We had a good meal and will go back soon.
Quiet and convenient
Went there at 8pm to dine in and got turned away by the manager because the chef told her not to take anymore walk ins but they were still doing takeaways! Won t be going there again. Terrible service!
Burnt ends
Disgusting place to be
The pizzas get smaller and smaller like kids size and price higher otherwise very good
Great food ( I have allergies so need special care) excellent atmosphere, staff friendly and helpful. Clean, organised abscefficient ! A pleasure the beautifully prepared food! Dietary restrictions: The waitress listened to my food problems, the chef Fabio was keen to be helpful and always produces a great pizza for me, without cheese! Made me feel so relaxed about my difficulties.
good service
For a motorway service station, the overall experience was very similar to going to a restaurant in the town. Pleasantly surprised and pleased overall. Staff did seem a little thin on the ground and overworked, but general service and attitude cant be faulted
Perfect for a relaxed meal away from all the fast food madness
After a hard ride I took a break at the service station. I wanted to eat pizza and stopped by pizza express. I asked if they do take away. They said they were working. When I was supposed to order and pay for a pizza at the cash register, they asked me for my drivers license. Considering that I did not have a drivers license with me, they refused to accept my order. Without explanation. Typical fascism and discrimination.
Stopped here to grab a quick dinner on the way back from a day out with the family and thought pizza express was a safe bet as in the past the food has always been good. However this particular restaurant was not great , we sat down and the table stank like it had been cleaned with a dirty cloth so we moved tables and the same smell was there paired with sticky seats, the waitress kind of grunted when we mentioned about it. We then left the restaurant after thinking if the tables are anything to go by what is the kitchen like!!
We have just turned up to Beaconsfield Pizza Express at the Services on the M40. Travelled for the past 5 hrs so we are feeling the need for a lovely big meal! It didnt happen! Today was extremely busy on Saturday afternoon but Pizza Express was virtually empty. There were instructions on a notice on every table that you can download their app, put in your table number, get free doughballs (woooo) and order online and pay online. I prefer this method as you are not waiting around for staff to faff about with your order and possibly make mistakes and you can pay straight away and have a computerised account of the meal you have ordered with a paperless transaction. I downloaded the app, put in the table number but that is where it stopped! Done this several times and then had to wait around for this rather miserable waitress without a smile to explain my predicament. She said that I have not ordered yet so the app does not work until you order ??? I can read by the way and I followed instructions perfectly and I said to the unsmiling waitress that the app asked us to put the table number in first - until you have completed this action, you cannot order! She then told me that I have to order and pay through her so I asked why? If this was the case, take off all the notices on all tables and at the entry point of the restaurant, explain that this is waitress services only! I was wondering why the place was so empty as all the other concessions were rammed with people! Needless to say, we enjoyed a lovely meal nearby at a cost of £60 (booked and paid for ONLINE) for the 3 of us and will not be using Pizza express if your advertised online system does not work! Oh, ensure you employ staff that can muster a smile please! It helps with profits...
Thank you Beata! Making our lunch that extra special! Great services and just a delight to speak to. Thank you for making my son birthday amazing
It wasnt the best pizza express I went to. Firstly the waitress said whoever has the pizza express club app gets free doughballs whereas what she meant is everyone who signs up on the day, not if you already have it. The food took such a long time. There was a table of 4 next to us who arrived after us, got their food and managed to eat and pay the bill before ours arrived. There was no apology from the staff or explanation why it took so long. Wouldnt go there again
Good food as always however the waiter never really spoke to us was rude and got my order wrong. Then at payment she shoved the card machine in our faces without the bill receipt. Not coming back to this one.
Erin Keeley She was really nice and she helped me to get the best pizza, thank you very much for the costumer service :)) Food
Its OK, nothing special. Staff seem thT they do not want to be there, I wanted a salad and they had no lettuce. I did offer to buy if for them from M&S next door. Anyway it is ok.
Came in with my wife, food was great as always. I must make a special note of our waiter, Nishaan. She made our night even better with her lovely personality and service. Thank you!
Restaurant was a mess, tables hadn t been cleared and indeed none were cleared whilst I was there. Place was understaffed and those there were uninterested. Two tables came and left without being served. No leadership in front of house. My gluten free Pollo Forza has a sloppy base. I wonder whether this chain will survive.
Incredibly rude staff
Food fine but expensive. Service shockingly poor.
Quite slow service but overall the food was good.
Horrible staff, worst service you can imagine
This is the best Pizza Express. They never let me down. Wonderful staff - Keisha and the team plus the chef. Always enjoy my time there. Food : 5/5
Went there with my wife and 2 friends. Waited for literally 45 minutes. Nothing was served. There were just a few other people sitting at 2 tables so it wasn t busy. And they also started complaining as well. Then we paid for the drinks and left there. Absolutely not recommended.
Worst Pizza Express experience. Waited almost 40 minutes to be served, the restaurant was almost empty but no progress in the kitchen side. Only got our drinks. We had to leave the restaurant with empty stomachs.
Tables dirty and sticky from previous guests, both waitress and chef were MISERABLE. I had to cancel my pizzas as she literally touches every single surface and them with same bare hands touches my food and put that salad etc on my pizza. Disgusting dirty chef who is dirty hands and doesnt cross her mind to put gloves on. Ive not seen her in over half hour to wash hand NOT even once! Disgusting lazy chef who doent take health and safety first.
Pleasant, neat, but the pizza is small for the money they charge
Visited here today for some lunch during a University trip. We had to request our pizzas to be packed as we only had a small time frame before going back on the coach... honestly the staff especially one of the chefs were extremely kind and accommodating even though it was us that were rushing he made us feel so welcome and valued and helped in getting our food prepared and packed quickly, honestly would come back here just for the amazing, impeccable and warm customer service shown to us by all staff especially the young chef. So so impressed and if he sees this I would like to say a huge thank you to him for his kindness and superb customer service!! Would highly recommend visiting here, food was lovely but customer service was
We ve been to many pizza express but I ve never had such a tasty pesto pasta .Owen the chef did an amazing job .kind stuff .xx
laughed and humiliated me when i complained
Great pizza , bit draughty but it was cold outside
Denied service 6 times in a row from Nov 21- March 22. This branch denies customers daily due to being short staffed . Be very careful if you re relying to eat here! They will likely send you away.
Great service and super tasty pizzas. Thank you.
Didnt expect to find a pizza this good just off the motorway
Nice and quick
Incorrectly listed. Closed 2000 two nights running. Missed out both occasions! Shame. Fancied a pizza express. Seems odd to me!!
Fantastic service. The lady who served us was very nice. Food fresh and tasty.
Very delicious Pizzas, I went with my kids and they have really enjoyed the visit. Very big restaurant and beautiful view! Julia was very polite, helpful and very patient with our kids! Thanks Julia, and will definitely visit again this place.
After arriving at the restaurant, which was completely empty, a disgustingly unkind woman said that we need to wait 10 minutes for a table because there are currently no tables for 5 people. So we asked for two tables, one for two, the other for 3 people, she said we had to wait the same amount of time. After asking this unpleasant lady about her name in order to complain, she did not give her name and started to talk in Polish. It was around 7pm yesterday. avoid this restaurant!!!
This was a rather mixed experience. Have been to other Pizza express restaurants before and had amazing food. The staff were fairly friendly but could have done better. There was a great choice on the menu as always. The main disappointment was the food. My cannelloni was delicious but mum had the pasta bolognese which shes had in other pizza express restaurants and loved. Here it tasted strongly of liquorice and was almost unedible. My brothers pizza was okay but not particularly hot. We did get the bolognaise for free in the end but the waitress just kept saying that the chef was the best in the whole chain.
It was good. Pizza was excellent. Accident on motorway meant we extended our stay at the service station and Pizza Express was a good escape from the crowds
Unfortunately a member of staff took away all our plates before all the members of our family had finished eating causing them to feel pressured to finish. Also the member of staff wasnt very keen on taking our drinks order and walked off after the first person had ordered.
Fantastic experience, amazing food and atmosphere. Julia was really lovely and helpful, highly recommend ill definitely come back!
Pizza was good service was not express
Great service
A rather sad place, I have ordered to eat here but they have not let me eat it in the restaurant because I have brought food from another restaurant. Also, the pizza is a 3 out of 10. Not only did it take a long time to bring it, but also the flavor is strange..
Awful. No one came to see the queue of 8 people they had waiting for 10 minutes. Then told it would take forever to clear the tables. Its not rocket science, come on. Pizza EXPRESS?!
Food was awesome also their behaviour
Food was fine but it s unnerving to see the pizza chef constantly snacking and popping what appeared to be dough balls in his mouth. Is this kitchen etiquette?
Totally brilliant time. Lovely food. Great place to visit whether taking a break from travelling or popping into dine it was yum. Thank you to all.
Food was good, service was fine, restaurant was a little cold though. Some diners had their coats on
Were ignored for 15 minutes to be seated and then further 20 minutes before being served. Complained to the manager but she was rude.
Great customer service & good quality food. Our orders were brought out promptly with the food freshly prepared and tasting great.
Waited in a queue to be seated only to be told after 15 minutes they were closed (3 hours before billed closing time). Made no effort to inform the queue of ~20 people they were closed despite staff looking at and discussing the queue several times.
Went there around 7 pm on Friday, they said they are closing at 8 pm and only they can get takeaway orders. Before we go there we have checked opening hours online it is 10 pm. Really disappointed.
The place was spacious and the service from Patryk was excellent. The manager was however something diffrrent constantly chatting not paying attention to customers and letting patryk run himself all over the place. 5 stars for patryk and 0stars for the manager. I have previously worked in restaurants for 10 years and know the ins and outs and this is not a manager the company should be proud of. Food was good and served in a timely manner.
Really friendly staff and the pizzas tasted great. Nice ambiance too, with lots of natural light. Didnt feel like we were in a motorway services!
Nice restaurant, v pleasant staff
Good pizza but service was really slow (40 minutes from ordering one pizza to getting it)
Amazing food served with amazing staff couldnt ask for anything more
Do not go to Beconsfield services pizza express I watched my calzone get dropped on the floor my the chef and picked up by him and manager and placed on the plate. When it got served to my table I told the waitress what I saw and she denied it, as I looked under the pizza I had huge black hair hanging of it. My husband pizza was not cooked properly and spelt like old oil. It s disgusting in there so many people were waiting so long for food. I m so disappointed
Food is good as youd expect. The service can be a bit hit and miss depending on who is on - the younger staff seem to be more attentive but the more senior staffers less so, oddly. Would hate to see what its like when theyre busy but personal experience has been generally fine.
Excellent food
Really enjoyed the pizza but despite it being nearly empty service was very slow.
It wasnt bad priced!.. the pizza was nice! Very thin but not alot of meat on it, first time ive been possibly the last time.. might give it another go but not in the services
Delicious food
Cant go wrong.
They cater for single visitors (rather commonplace at a service station Id have thought) extremely well and efficiently. The perfect balance of quick service without feeling as if youre being rushed to get out as quickly as possible. Would certainly visit again.
Nice food, service and easy parking
Food is good. Venue is nice and spacious but service tends to be very slow, irrespective of how quiet it is.
Nice
Excellent, the food was good and the Waiter was aamazing.I would go back. He was very attentive.
Nice site for sure but the pizzas are not the best
Great service and food.
Perfect place to stop after a long drive. Friendly and helpful staff. Good food and great atmosphere.
Lovely restaurant let down by poor management and lack of staff. Been a few times and there s no one to seat you so you have to wait. Then to order you have to wait even longer. Then one you order your food you have to wait longer than you d expect to be reasonable. You get the gist - this is a franchise run by the services. The experience just 5 minutes away in Beaconsfield old town Pizza Express is a world apart. Go there instead
Friendly service, delicious food, welcoming to the emergency services
Great place nice food
Great place, not too busy and good service. But 2 for 1 offers dont apply at this location, which is a shame. Lot of parking. Only have one toilet.
Served burned Bolognese... manager Mustangs did no bother apologise and send one of his staff. Still charged for the burned food full price. Not impressed
Good but very slow.
Rubbish
Pizza Express
had to wait around for a bit to get seated but once seated service was great. pizzas are delicious.
Nice, food served quickly. Fresh pizza
Painfully slow service, incorrect bill
My sons fav place to eat, staff always friendly and manage high customer volunes very well
Great options for vegans
Terrible service had to call someone over for cutlery , for napkins for a drink , for milk wih my tea , went to use toilet no toilet roll they said they dont service it would have to go to other end of services if its run out!! Food was the worst full of oil was a terrible meal better off going 1 mile into beaconsfield old town pizza express there is great. Dont waste your time or money here!!
Perfect lasagna, Friday staff
