McDonald's in Boucherville

This is unacceptable slow service stupid waitress who does not articulate. Worst McDonalds of my life even him on Saint Catherine, you know, I come from France and McDonalds ruined my trip

Employees take too much time to take order.

The tall girl with the tattoos on her arms who served us was very nice and polite. She helped us with the McDonalds rewards and explained to us how it works thank you very much to her!! Fast service

The service is slow and lacks professionalism. I ordered poutine and the portion was very small. I dont recommend this McDonalds at all. Very disappointed with my experience

invaded by the woke generation who dont work and think they know better than others

Slow

Criss waited 20 minutes at the drive-thru in front of the window, banging on the window, after finishing ignoring me, he finally decided to tell me that he doesnt take the pedestrian service. You could have told me sooner

After giving it several chances. I decided to go elsewhere. Every time in my order. An item is missing. Its cold, where he doesnt give me the right food. The service is . No courtesy. It seems like youre bothering them. I gave them 1 month. Spend $250 Yesterday was the straw that overflowed.

Its not a fast food if you have to wait 15 minutes to have your order

Fast, no mistakes but cold fries!

I waited in line for 30 minutes. No smile, the manager seems to not care about the customers, incredible, Ive never seen that in a guy.

The young lady is new the manager helps her not even that shes an idiot he could help her poor young lady I recommend going elsewhere he doesnt deserve to have the customers its a congestion at the cash register in all that the manager should help the young lady THANKS

Ma commande en ligne n a pas été entrée. J ai attendu plus de 40 minutes. Je suis allé à l intérieur pour plus d info. À entendre les gens travaillés là, il semblait déjà avoir des erreurs dans les commandes des autres. Par contre point positif à la gérante qui c est donné à 100% pour me préparer ma commande au plus vite. Les employés devraient prendre exemple sur elle.

Missing an item in the order.

I dont know who the manager is but I understand that a little briefing on respect for customers is necessary. The young girl with a snake tattoo was stupid with me and my girlfriend and the man after us walked away. is made to say its not me who chooses what you put in your coffee or something like that In short a disaster go to the McDonalds in Varennes the employees are much more courteous and the service much faster

I ate well

This McDonalds is horrible, the food is just as bad, the smell of cat litter emanating from my (Big Mac) in addition, the chicken (juniors aux chicken) is uncooked or even raw, the lady who serves at the drive-thru does not understand French at all. 3/4 of the price I paid I ate the big mac and threw the two juniors in the garbage. Execrable service, mediocre, waited 25 minutes for a simple order containing 4 items, the lettuce was soft and old (past the date) meat which must have been left for at least 3 hours in the black casiment boullete stove when supposed to be brown. I asked for no pickles and got them anyway despite my dads allergy warning. Kitchen in a pitiful state. I went yesterday and am now sick (bloating, excessive bowel movements and upset stomach) not worth the hassle or the trip. They refunded me everything and I wouldnt go back there again, (very young staff with no sense of organization and ownership of the restaurant. Disgusting dining room. If I could I would give -5 stars

Good service, people are kind...they still didnt make a mistake in my order! (3x)

Slow service and dirty table most of the time

Delay for food, Not a good service Not feeling good Food : 2/5

Nice service at 11:30 in the evening

Supposed to be 24h and wasnt

Cold food and not very clean place. For the 3rd time. Blacklist

Very clean, super courteous service.

I would never eat there, but my dad wanted to go. Result : The fries were cold, the ketchup not good. Lots of little buggers around the ketchup dispensers. Phew...

Missing terminals to order

Check your orders before leaving, best advice. No BLT and no wrap, good to know.

Very delicious, friendly staff

I didnt understand what was being said to me. THEY HANG UP ON ME!!!

good Mc do especially congratulations to Ismael for his professionalism

Very slow service, barely a hello at the counter. Application did not take my curbside into account and I waited 25 minutes in my car before having to get back in line. They even insist that my order was never placed. I wonder why I went back, even after several bad experiences. Frankly, if you cant have a curbside pickup, just remove it.

One of the worst McDonalds Ive been to, served by a guy with attitude.

Dirty place, lots of grease soaked into the furniture. No refilling drinks.

I stayed last night for more than 39 minutes, waiting for someone to answer me. ! June 20, 2024 at 2:30 a.m.......

Half of whats on the menu they dont have. Take a 15min detour to the one near the Ikea or take the 132 and exit at Roland-Therrien but dont go there!

Own

Avoid at all cost. Unrealistic delays. Forgotten items on almost every visits and a staff that doesn t care. Don t waste your time and money.

23 minutes at the drive-in for 1 mcflurry and 1 freshness splash. We were alone at the drive in. We used to hide them behind the kitchen and we could hear them singing songs like crazy

Bored employee, even if no one in the restaurant. All the employees behind the counter look at you, but none come to serve you. No straw or hand towel in the service counter and I was not given my bill.

Drive-thru: we waited almost 5 minutes with no one to simply greet us and ask us to wait...we had to ask if the drive-thru was open for the employee to show up. Then when the employee prepared our order: 2 chocolate sundaes, here is what was served to us...we mentioned to this employee to pay attention to customer service and also to ensure that what he prepares and serves to customers is as much as possible as indicated on the advertising posters...he said he didnt understand what we were talking to him about??? See photo. Chocolate put with a spoon because it was the remainder of the bottom of its container, covered all sticky and ice cream was leaking out of the container because it was too liquid.

the floor sticks sacrament

They sometimes make mistakes when ordering, but to err is human!

Extra long service COLD food Poor service Burger montages were disgusting

Huge wait both at the drive-thru and inside. No need to waste your time; sale lost!

There is even a fireplace to warm your heart in the dining room. Practical when leaving the funeral center... I saw a customer throw away his fries because they werent hot enough, even though he hadnt touched them yet. The cashier didnt flinch, Bravo! I wasted time staring at him...

This McDonalds is unable to place an order correctly

Really very unpleasant, an employee threatened to slap me because I was undecided (without forgetting that I am a minor) I really hope that you will do something to prevent this from happening again

No breakfast past 11.no mcrib ever.

Its always a long time there. Families are not taken into account since Rolnald died.

Amazingly quick service, no wait in line.

Very unpleasant service from the manager who speaks very badly to the customer

Cold lunch slow service young people having fun behind instead of concentrating on serving customers

Incredibly long service despite having almost no customers, plus a lot of errors in the order

We were a small one and it took forever (more than 40 minutes before we could eat) before we could even order even though the line was made up of only 2 people . In addition, our food was cold and the lady completely forgot one of the BigMac trios that we had requested. Plus, one of the BigMacs didnt have any pickles. A McDonalds which is absolutely to be avoided.

A normal McDonalds restaurant but staff nedd more training although they are very polite but lack of training is obvious

I was reluctant to eat there but Im glad my friend made the choice...I loved my experience. The impeccable service served by a new arrival who even tried to speak our language and with a smile apart from that... When we left the place he even greeted us with another smile...

The employees are completely overwhelmed at this McDonalds. 11:06 a.m. we no longer have lunch or dinner because they cant do both at the same time. Amazing

Worst McDonalds ever! The waiting time is very very very long even when there is no one there. The employees are not efficient and not helpful. The interior is not at all up to date. Every time I go there my experience gets worse and worse... I think the owner should think about investing a little more in technical and human resources to make customer service more pleasant.

Quebecois pizza with real slices of bacon on top

No services

It s way too long, the employees aren t in charge.

I dont like McDonalds food, but my family loves them when they need quick fast food. The fries are always too salty and their burgers, if you can call that a burger, taste stale. Of course, they will drench their burger with sauce and salad to add flavor and size to their serving, but beyond that, I still wonder why they are still in business. If I had to compare McDonalds to their closest competitors like Burger King, Harveys, A&W, Wendys, or Five Guys, they would be last in my list. The location itself of the McDonalds is always well cleaned, and the employees are very courteous. I just hate the food.

The service is a little long but I imagine its because of the labor shortage. Decent experience overall.

Worst McDonalds ever! Wait 10 minutes at the drive-thru to order a junior chicken trio with poutine and once you pay, you get a cold sandwich (like its been made for a while) and fries...go back inside to tell me that they dont make no more poutine at this time (7:30 p.m.)! But they made me pay... Another time, ordering 2 coffees via the app, nothing fancy...waiting again and again to finally go inside to be told that the drive-thru has priority

Doesnt have all kinds of Burger.

Average cleanliness and ordinary service.

I got sick after eating at this restaurant

Cold coffee, very long service even when you are alone in front of the cash register!!!

Bad service

Something is always missing from the bag, the cashiers listen to music, dont care about the customers. And the waiting time is super long.

The service received was excellent, however it took a little time before I was served. I dont know why it took so long, there was no one else waiting and there were 3 employees. I ordered McCroquettes and it looked like there were two that werent cooked/fried well. It was still raw. I also ordered a McFlurry and the large was really small...it seemed like there was no difference between a small and a large.

The weekend is hell sometimes 30 minutes to get a coffee

A small McDonalds that provides good service

30 minutes is a long time for a mcdouble

Every time I come, they dont have chicken poutine and BLT and some wraps. the service inside is extremely long and the drink fountains do not work half the time. On the other hand, the service is good and the employees are friendly.

They don t have a lot of the menu items, the servers are rude and it just looks trashy.

Really no service, my food is like all the others

Fast service, courteous staff but cleanliness left something to be desired. Tables not cleared or sticky. Floor not swept and trash not emptied, despite 3 cashier and drive-through employees busy chatting behind the counter. Seems to lack supervisor

Excellent service. Friendly staff. Drive through went quickly. Order was correct and food was good temperature.

Ugh, it s McDonald s.

I really like this concept. Unfortunately the day I went there was no sauce. Only at the counter.

Ordered 2 trios, did not receive 1 fries and received a small drink instead of a medium one. Not able to answer the phone extremely long service the worst.

Fast service and courteous staff, as usual.

Worst McDonalds on the South Shore

Very slow service, I waited 20 minutes for a medium fry and I ate it cold. Really slow service missing something in the order receive a half hot meal

The most disorganized McDonalds.

Slow service, very slow I waited 40 minutes for a Big Mac with a happy meal!!! This is not acceptable! And it was cold.

The employees were not very competent

McDonalds as usual

Didnt like this place

Bad customer service, very slow service. Spend time talking, singing, chatting for nothing instead of working. Customers complain of having received other things instead of their order.

The worst McDonalds Ive been to... A super nice & professional young blond man (the only good point of my visit), received orders on what to say for the boil water notice then didnt know what to answer me to some of my questions, but I dont hold it against him... He is young, understanding & ensured the accuracy of my burger when he left the kitchen... As for cleanliness, hygiene (room, kitchen, employees, full trash cans, straw/ketchup/salt/pepper station..., bathrooms, etc.) is really to be desired in this restaurant as everything was REALLY room. The arrogance of the employee who I believe is the shift manager (managers shirt); Ishmaël is a rude, disrespectful man, with a haughty tone of superiority & does not want to understand when something is explained to him! I spoke to him with courtesy & respect, until he persisted with me, told me that I am a liar & he clearly believes he is the only one who is right... He even spoke rudely to the other employees asking him questions correctly... You will lose a lot of customers with such sarcasm, poor service and such intense unsanitary conditions... I passed by here since it was more on my way & I had never been there, having known I should have extended my route in order to return to my area where the guests are well treated... P.S. there is no order terminal at this McDonalds so you absolutely have to checkout... There was still an error in my order & I didnt receive my invoice (on top of all my bad experience). For those who will shout loudly that the staff is low; there were more employees than customers sitting/standing during the 30min. that I was there & the drive-thru was barely busy so NO it has no connection... In short, go elsewhere. Friendly advice!

Mcdo Does the job

Poor customer service

It was alright. I went at night. Lots of kids and their bikes all over the parking lot

Guy at drive thru was good and kind but the cooks were messing around, joking and not taking their job seriously. It wasted my time. The sandwich I ordered were made and all messed up. No love.

45 minutes of waiting at the drive-thru, no sense, there are no crowds either

All the food there is lukewarm or downright cold. Impossible to eat hot there like in any McDonalds elsewhere.

Beautiful welcome every morning

Very long, lots of flies, some employees were throwing things at each other in the kitchen in addition to a mistake on the order and telling me it s done like this . I have never had such service anywhere else.

The worst Mcdonalds in North America!!

I went to the drive-thru on a Saturday morning at 8:15. There was only one car in front of me. This person waited 5 minutes in front of the intercom for their order to be taken. I placed my order shortly after but then waited 15 minutes for someone to answer the window to charge. The person in front of me stopped talking, honked the horn for someone to answer, 3 minutes later the person in front of me stopped talking and simply left the area. As for me, I had a very simple order: an egg mcmuffin without meat, a muffin and an orange juice. The cashier confirmed that it was meatless when he gave it to me but when I got there, there was a nice slice of ham in my sandwich. I didnt go back because of the crazy wait at the drive-thru. Worst experience to date in a McDonalds, it was my last time at this one.

I received raw kibble and my kids and I were eating it before we knew it . When we returned, there were lots of customers bringing back their raw kibbles. The service was terrible!!

50 minute wait for cold food.

So long. Never seen this for a McDonalds

Very dirty place

Probably in the worst McDonalds in the province and have been for years. Ultra slow service (30min and more), regular order errors (75% of the time). Better to go straight ahead. Forget that.

Employees not listening to customers I had to repeat the order 3 times plus they got the wrong drink. Really disappointed what poor quality service

Service long

Very good

Would be fun for you to arrange your hours it says that you closed at 11 p.m. at 10 p.m. no fairly ordinary service poi4 a company, it lasts for a while