Ben & Florentine in Boucherville

Great for family lunch/brunch Kid-friendliness: High chair available and childrens menu

Very long before being welcomed, very long before we take our order then very long to receive the dish A suggestion: warn us that it will be long, rather than ignore us, Lack of staff? It seems from reading the previous reviews that this is a recurring problem. 1 hour wait for the plate. To your credit, the tasty dishes and the person serving our table was smiling Is it enough to go back??

Really a shame, but several chances were given. The last 3 times, more than an hour of waiting to receive our plates, plates which did not arrive at the same time. No rounds of water and coffee. And as a bonus, feel bad for asking for coffee.

Best Ben and Flo in Quebec, pleasant and helpful staff and successful dish simply but effectively every time.

Excellent lunch. Service from Maude simply perfect.

It took so long to be served and not much of a smile

*** Place to absolutely avoid *** I am someone who has lunch several times and would be at a restaurant but this one never could! I ordered a casserole that comes with Hollandaise sauce! I received a sauce paste. I tell the waitress the problem. She goes to check and comes back to me telling me that there was indeed a problem and leaves again? Unable to eat this I put my plate aside. She comes back 15 minutes later when Im ready to leave (go to work) and asks me if Id like to have it done again I say I cant leave for work. She comes back to me with the bill for the full amount and tells me that she told the kitchen so there you go Seriously as a former waiter and regular restaurant customer I have never been so insulted in my life.

lunch ok food ok

The service is very slow

Sunday, me and my partner went to lunch, section next to the passage to the kitchen, I will not mention the name of the waitress . Cold service, without a smile, the plates were removed before we had even finished eating our toast, I had to ask a young girl for a small plate to finish eating. An invoice? Not even time to respond and finish the invoice and the terminal arriving on the table??? Very young staff, I can understand, I have been in the restaurant business for a number of years, but a manager seriously needs to teach the art of serving and politeness. It has been a very long time since we were served in the restaurant. So, Im not usually critical, knowing the reality of the restaurant business, but still. We were too many, sorry, but we wont set foot there again. Youth does not explain everything...

Very slow service The staff members discuss among themselves It s the boss boy who gives us coffee Ordinary plate also few fruits the potatoes are disappointing dont taste much The household bread is excellent

I like this restaurant. The food is good and in good quantity. The coffee is good. The service is perfect.

Cold food dirty fruit not enough potato. Overall 2/5 seems perfect

The service systems are poorly organized!

Always great new items on the menu and great experienced team! Kid-friendliness: Theyre very accommodating for our kids Food : 5/5 |

I see the comments on the restaurant page and I totally understand the negative reactions to the service. As soon as I entered the restaurant I felt like I was too much, the employees were stupid and I didnt feel welcome eating here. The food was good but nothing more. Im disappointed that the owner says hes reaching out to the restaurant and changing things but in truth it doesnt really seem that way. In short, I do not recommend this restaurant, go spend your money elsewhere.

The service Good, there were 3 of us and none of our plates were hot, too bad on a Saturday morning at 8.30 it wasnt great

We waited 1h15 to be served and several tables of people who arrived after us were served before we had our dishes

Crispy French toast brie & duck confit is crazy! A 10/10 in my book!!! Please keep it on your menu forever!!!!

Poached egg arrived in a bottle with plenty of water in it, the food took quite a while as the bacon was cold, it took a long time for them to take our request. Despite that, the food was good and the waiter was nice.

Very bad service. Tables that rock. Bad customer service experience.

Long service, overcooked eggs benedict, waitress who says out loud in the kitchen that her hands smell like fish.... we wont come back again

Please change your opening hours - we showed up at 1 p.m. to be told that the restaurant closed at 1 p.m., even though there was no line. Pretty ordinary when it says it closes at 3 p.m. and I dont have a car :/

The table service is always second to none. The food is very good but it is mainly for the excellent service we receive that we return often.

The service was a little long. I didnt understand why the utensil attendant had her hands on the knives (not on the handles), on the tines of the forks and on the spoons without gloves? In my opinion, it was very unhygienic.

I went with my wife to have breakfast on 13-12-2023 around 09:30. We ordered two vegetable pans and to my surprise, I found a hair in my dish. When I warned the waitress, she made no apologies for the incident. She coldly suggested changing the dish. I am extremely disappointed with the service I received. For my part, this will be the last time I set foot in this place.

I hid an old moldy milk cup in the plants. The potatoes are good.

What a shame that lunches have become of such poor quality. Last Saturday was the last time we set foot in this restaurant. Charred bacon, the eggs were not what I asked for and the toast was lukewarm with only a lump of butter in the center. There is no longer a queue like before for this restaurant and you have to go to this place for lunch to understand. I tried multiple times to contact the owner but without success so here it is!

Really nice and very clean congratulations

Impeccable and very good service

Honestly our group was very disappointed with the service.. it was very long we waited over an hour to order, we seriously thought the waitress had forgotten us! Fortunately she was nice.. the food was good and arrived quickly but nothing exceptional, the portion of potatoes was ridiculously small and the bacon almost burnt... otherwise nice atmosphere and polite staff..

Great service, it was January 2, we heard about 5-7 minutes before getting a table because the restaurant was full. Fast service, I didnt miss coffee, as was right for the 4 of us, avocado casserole food a little cold, on the other hand was delicious, perfect blend of flavor by adding the Hollandaise sauce. We all loved our experience, and the TV put on zest cooking show which whets the appetite

Delicious.

Parking: Its in a mini mall so theres plenty of room!

A great place to eat well.

Good service and excellent meal.

Very friendly staff. Good portion lunch. Price ok. Thank you for the excellent breakfast this morning.

Very good

Good service, fast and efficient

Nice place, cafeteria atmosphere, delicious food reasonable price.

Service a little slow but friendly and welcoming staff

Classic is always the best, good food, nice staff, clean and friendly

Food was fresh, tasty and quick at the table on a saturday morning.

After 50 minutes of waiting after ordering, we left without a meal. We can understand that there are problems in the kitchen, but waiting almost an hour for eggs is more than problems . The waitresss apology wasnt enough. Dont waste your time, go somewhere else.

very good lunch but avoid the French toast it tastes a little too much fat thats why I give 4 stars

Great breakfast place. Clean and service was good. This location is recommended.

Not a very good experience. The food was average at best and the service was extremely slow. Over 40 minutes for are meal to arrive. I would not recommend the poelle au bacon and avacado.

We come every Saturday, kids meals are free before 9am! UPDATE: Kid meals are no longer free.

The service is much too long, especially when you have children and the wait is too long to get a table of 6 people when there are two people occupying a table of 4. At 1:45 p.m. still not served. Damage !

No coffee today because of boiling water but the price of lunch the same price of crossers ok

Our visit on September 2. Due to the fact that there was a boil water advisory in Boucherville there was no coffee as if bottled water did not exist. I ordered oatmeal with caramelized apples for the first service, the apples had been reheated on the hob and were burnt, I returned them to the second service, they were raw so not edible with oatmeal. The oatmeal was cooked with some liquid and was way too watery. The only thing that was normal was the bill.

very good

There was a booth and I had a baby so I asked for the booth to easily brestfeed him. There was no booth so we got a table. Shortly after there was a free booth so I asked if we could change They just gave it to another customer saying we already placed our order. Not very customer oriented.... is it that hard to transfer an order from one table number to another? The food was not good... the salmon did not taste fresh neither the fruits. I was almost worried to get food poisoning, asking myself should I keep eating this ???

The dining room floor was really dirty...several days without having broomed or washed because there were several residues of leftover food and sticky, I was disappointed with my order, I took the chocolate banana and strawberry crepe, but I asked for no strawberries....I received a dry and extra crispy crust with a tiny portion of banana and a quarter of orange without more, the crepe was not half as big of the plate. I made the remark to the waiter, who was just apologetic, and I had to pay $16 for this dish....saddening.

Very good A1 lunch.

Very good food. Truly remarkable service in Boucherville!

Recent renovation, super nice restaurant, good food and fast service.

Welcoming staff and quality products

Really good and great service thank you!

Good lunch, good price, A1 service.

The potatoes are delicious and the sweet meals could be accompanied by a little more syrup and even if it is a little cold, the restaurant is very beautiful and the health measures are well respected.

Everything on the plate was missing except the eggs.

There is the words on the receipt said all time before 9:30am, kids is free. When I took my children there on feb 14 we ordered the kids meal, we had to pay the full price, we were told kids has to order the meal not kids menu. Then in the spring break, we went in and ordered the same dishes with us, again, had to pay the full price because kids gets free when order in kids menu! So, how does it work?

Great lunch choices!

Excellent service. Continue to maintain good team spirit.

I ordered takeout and got this embarrassing and incomplete portion of potato. Well done to the whole team.

Generous and delicious dishes. Fast service. Pleasant atmosphere. The only downside, the orange wedge on our plates seemed to date from 3 days ago, disappointing.

Delicious Lunch! Excellent place!!!

Was nice, a little bit long to receive food but it was tasty

Worst takeout lunch experience! We were at the hotel 9 minutes from the restaurant and everything was so cold that it looked like it had been cooked for 1 hour. Sausages, baked beans and applesauce were missing. The portions of potatoes were ridiculous, the maple syrup did not come with our waffles, I had to ask for the coffee that came with our plates and the juice for the childrens meal was not offered either. My cracked eggs were runny and our roties were very toasty. We asked for mayo and ketchup and we received 3 pouches of each, which I think is ridiculous. They didnt offer us a refund for what we were missing but a 20% credit on our next order and when you dont know if youll still want to eat in this restaurant, its not practical! It is clear that for takeaway we will no longer make the mistake of ordering from this place

We had a very good welcome and service. We went to the one in Longueuil which unfortunately was closed due to lack of staff. Special for Easter Sunday. Finally we ate our favorite lunch!

Fast service and always very good

Firstly, EXCELLENT welcome and service but presentation of the plate, quality of food and EXCEPTIONAL taste. Such a lunch makes my day! Thank you to the whole team to your Chef whom I wanted to thank personally, we can see that she loves her work. 24-05. 8:45 a.m.

A1 customer service, the meals were good, fresh, best ben and florentine in Quebec.

The best place to have and enjoy your breakfast and having your coffee.

Charlene was really friendly! They didnt bring me the right pan but it was still excellent so I dont care. Thank you Ben, I cant wait to meet Florentine one of these four

Malheureusement ben et florentine on perdu leur gloire du début les menus on changer et tout ce que jaimais ne si retrouve plus. Les patates étais trop cuites et lune des assiettes avais un long cheveux. rapidement retourner en cuisine avec quelque excuse mais sans plus. Sétait sûrement la dernière chance que je donnais à cette banière.

I got into the habit of coming to lunch with my mother and grandmother every week. Its pleasant and we like spending time with family over a good meal. Unfortunately, this is the second week that we have left the store with great disappointment. Today is the straw that broke the camels back... I am a 20 year old student who works part time. I decided to pay the bill alone in order to please my FAMILY even though I didnt have a lot of money. I only gave a $2 tip, telling myself that it was still good... The supervisor immediately arrived and said to us Is there a problem with the service? Because you JUST tipped $2 so I want to know what the problem is. She spoke so loudly that everyone turned towards me, both staff and customers. I felt so bad and I wanted to do only one thing: cry. Its not because a young-looking STUDENT whose cashier got wind of it doesnt mean I didnt already have a lot of money (because I told my family in front of her that I should have enough) ) only gives $2 that she has to be made to feel guilty and FORCED to give more than she has!!! We really found it rude, especially since the service was not bad, but only OK. I even had to ask for the glass of milk that my grandmother had ordered because they had forgotten it! And the week before, my mother ordered an extra cottage cheese, which still cost about $2.50 and received such a ridiculous portion that she ate it in barely 3 bites. Then, while my grandmother and I had finished our plates, the waitress came to clear the table. Its normal, right? What is less normal, on the other hand, is to put your hand on my mothers plate, almost taking it away from her while asking her and you? Is it over? while she still had her fork in her hand and a mouthful in her mouth! Feeling rushed, my mother let her plate go even though she was still hungry. My family also ordered a plate with applesauce included and never received it even though the customers next door had it. It was really too much, I think it will take us a while before we go back to this restaurant.

Good food and good service

excellent dejuner.

I order Doordash, wait 40 minutes for my order to finally get canceled, first and last time I order there! It was 9:30 a.m. when I ordered

Fast, good and fair prices.

Excellent service, super friendly, food was served quickly and hot.

Excellent service from the waiters and waitresses, especially from Virginie who served us. On the other hand, I dont know if she was a supervisor or a manager but she shouted at her employees in front of the customers. Lack of professionalism and respect.

Caramelized pear time is delicious

Never stinks, my bacon is not cooked, my eggs are overcooked, no yolk for my toast, almost no potatoes, the childrens pancakes are rock hard!!!! Very disappointed

worst service and long wait the cooks were shouting at each other and the poor waiters were being yelled at by customers for the bad service. understaffed and no manager was on site to help the young employees.

Super good

Nothing negative to say....

Pleasant atmosphere, service a little slow but courteous. The meal was fresh and was not very tasty.

My favorite lunch restaurant in Boucherville. Vegetarian options: See the menu Dietary restrictions: Listed on the menu Parking: Parking shared by several neighboring businesses, no shortage of spaces. Kid-friendliness: Always possible to create a suitable space for the little guests, from babies to young teenagers. Wheelchair accessibility: Everything is on the same level and the tables can be configured to accommodate anyone with a functional limitation.

Lots of large-area choices

We took some lunch to bring. The apple and caramel French toast was great and a big portion. The bbq casserole was half the portion we received at Ben et Frorentine in Longueuil...a little disappointed but very good

Very good service... A bit expensive.

The service is always perfect, thank you!

Very good place and service!! The food was excellent!!

It was delicious and comfortable

Really disappointed...the air conditioning was EXTREMELY cold. We were frozen throughout lunch (even the customers around us thought it didnt make sense). I asked to lower it but was told that it was impossible because the cooks would be too hot... our waitress was stupid, the service slow and all that even if the restaurant wasnt busy. It ruined our rare family reunion... Definitely dont recommend.

Excellent service, generous plates

Nice allergy management and super nice staff. We feel good about COVID, they are taking the necessary precautions.

The Ben et Flo in Boucherville is good, but it s always very noisy and long. I recommend it anyway!

Exceptional service

The staff was really perfect with our little family! The food was delicious and we had a great time :)

Always good service and good breakfast

Very good service. Fast. My daughter loved the donuts on the childrens menu.

its OK service is ordinary

Excellent services and food

Very good food and young kids est for free before 09h30!

Courteous and fast service, very good overall

Very good restaurant for lunch.

Our favorite lunch restaurants!

Own

Classic from this chain the resto offers a good quality menu with options from heavy to healthly breakfast. Coffee is ok but no great. Staff service is polite and efficient. Prices are reasonable. Portions are very big, even for regular breakfast and week served. Fruit is fresh and the smoothies are a good alternative to juicies. With covid, staff is sometimes overflowed by the clients so try to be patient when arriving because it is possible you may find a line waiting to be seated. Good choice in Boucherville..family friendly so bringing the kids is perfect

The first place who wanted my vaccination passport

Affordable price and welcoming staff

Great

Good lunch but cold. Great service

Super good and fast.

Pleasant service. Very good food

Really stupid waitress, plus youve been waiting in line for 30 minutes

Delicious! Perfect service! What more can I say?!

I love the re-invented breakfast menu.

I ordered simple pancakes and a coffee, the pancakes did not smell good, it seemed to have been microwaved, very very hot and humid like a microwave and the inside was not cooked properly. Really disappointing. When I expressed my dissatisfaction to the waitress, she didnt seem very bothered, I told her that I would only pay for my coffee, she gave me the coffee bill without any apology due to the fact that I left the restaurant without having eaten with a charge of $3.75 including tip.

Best apple cinnamon pancake combo Ive had. Truly delicious!

I discovered a delicious dish for my lunch: Greek humous!!! Taken in Lachenaie near Le Gardeur hospital. Too good!!!!!

Horrible customer service. Made us wait for an hour. And at the end didnt allow us set together with all family members!! Dont waste time here! Give same money some other place and get good food & CUSTOMER SERVICE!

Bad customer service! Don t know how to treat their customers. Made us wait for 50min. And didn t get seat with our family members at the end.!!

Always good and very good service

This very good lunch I worked right next to one of this restaurant

Good service and good lunch

Friday is the omelette of your choice. I especially love the butchers!

Good lunch. Thank you for your comment and attention. Good day

The service is slow, it took us 15 minutes to get coffee and another 10 minutes more for the waitress to come and take our order (AND MORE THE RESTAURANT WAS NOT EVEN BUSY)!!! We waited another 20 minutes for the dishes The food was not good I ordered a Benedict the egg was well cooked!!!!and it didnt even have enough sauce on it!!! ! Too bad the manager and franchisee let their team destroy the name of their restaurant like that!!!

Very good service by Vanessa. The dishes arrived quickly and were excellent.

We came by to pick up a meal to bring, what wonderful touches; meals well prepared and carefully packaged. All accompanied by a magnificent smile. We were truly pampered by it. For the happiness of my son (9 years old). Taking a moment to relax and eat outside on this beautiful sunny day is priceless!