New Haven Restaurant in Bracebridge

Most amazing staff, food was excellent, and the woman in the front was very kind. Highly recommend checking this place out, and grabbing some food.

Wonderful. Timely service and extremely understanding of high order volume.

Such kind and hospitable owners, incredible food, and very calming and cute vibes.

The food was hot and delicious! The trays were packed full with food for days. Will definitely be coming back!

Not that tasty as regular Chinese food..

Its a little sketchy walking in for the first time, but the food was really fresh and delicious

Closed update

Never been in this restaurant as we order delivery

Do not order food from this restaurant. We ordered a variety of dishes, most of which were looked the same and were tastless. The Wonton soup looked and tasted how I imagine dishwater tastes. Do your self a favour and go to the Mexcan resratrant across where they have authentic cuisine and good service.

The food was tasteless. I have never had Chinese food that was as terrible as from this restaurant. I will never order from this restaurant again.

poor service

They werent open at 11:50 am despite the hours both on Google and on their door saying they open at 11. We waited out front for about 30 minutes and there was no sign of life inside. Gave up and went elsewhere.

Good service, quick & efficient. Food was decent, hubby loved the ribs! Food

Great Chinese food. Friendly staff. Take out only Food

#3 Combination Plate - the one egg roll was soft and only 1/2 full, plate was 3/4 rice so beef chop suey was 1/4 and only 4 small pieces of beef. Terrible won t order here again.

Chicken Chow Mein had no chicken. Or sprouts. Total fail. #70 mixed vegetables with cashew had no cashews and 80%celery. Last time we get food there.

The number 5 combo takeout is supposed to be shrimp. The container was 75% rice, 5% vegetables, 15% batter and 5% shrimp. $16 for rice is too much; not good value. Will not buy there again.

Knowing these amazing people from the endless visits for the comfort food we all crave. New haven will always be open when no one else is because while we were all bringing in a new year with delicious Chinese - we understand that their new year starts in a few weeks. Thanks for the delicious meal the family needed. See you soon

So delicious everything was amazing. The manager was so kind and on Christmas and New Year they gave me my order on time.

Normally really great food and decent prices, not sure what happened whether its just cost of goods to prepare the food or just loss of interest, but the quality has dropped significantly in many ways,

We hadnt ordered from them for a couple of years during COVID. After reading some of the recent bad reviews we were concerned, but since weve gone there for years we went anyway. It was totally good as always. In fact, weve never had a problem with any order from them. Its true, the food isnt as good as it was with the previous owner, but its still your best bet for Chinese food in Muskoka.

This is the 2nd time in a couple months got food from here our chicken balls and shrimp both way over cooked also they changed the take out containers so uou get half as much it use to be good years ago but very bad rather do Rickshaw in Gravenhurst much bigger portions and cost alot less

Worst Chinese food I ve ever tasted had to go down to Toronto to get a decent Chinese meal. On top of the fact they don t even deliver.

Classic Canadian comfort food. Never been disappointed

Take out only. Only Chinese place in town. Quite yummy, however there are few dishes that really stand out. All of it is relatively average stuff that will definitely satisfy your basic Chinese food cravings, but there really isnt any particular dish that I go back for time and time again; no staple dishes. Right when I moved to town, New Hong Kong buffet shut down, and that was a terrible let down. They had several staple dishes: pepper chicken and their fried shrimp and mushrooms to name a few. I would order those two dishes as a must every time. Not the same with New Haven Im afraid, but still delicious! Ill probably go there next week! Fried Singapore noodles is the closest thing Ive found to a staple dish! Vegetarian options: Plenty! Cant vouch for cross contamination though... Parking: 4 spots to pull in off the busy main street into a severely steep parking lot. Plenty of options in the street to park, though they can fill up fast with El Pueblitos across the street as well as other shops

Great folks Good food

The food was reheated. Definitely NOT fresh... Not what they used to be... and there was nasty looking egg in the chicken fried rice .it sure is filling though but not worth that much money for what ya get. . And the egg rolls were double cooked and tiiiiny Parking: It was a huge snowbank. Had to walk down the street and it was icey.

Extremely rude staff. I asked for extra veggies which I am ready to pay for she said I tell you pick a number which you want I can t do what you ask obviously I didn t order from there and gave piece of my mind.

There must be a new cook? Our order July 11th was the best weve had! The Chicken wings were perfectly Cooked.. The General Taos Chicken was made correctly and the fried rice was Perfect. Well Done!! Give them another chance and edit your reviews accordingly!

Huge portions sizes and very happy with our dinner. Food was very tasty! Will go back for sure.

Great place to get take out. 14$ for this massif playe of rice/pork and shrimp. Cheaper then any meals at any other fast food place. Was ready in less then 10 min. #108

Worst rice and chop suey and shrimp. all terrible

Tried ordering again after an okay experience a couple of months ago.......and we were very disappointed. Most of the food tasted burnt, the egg rolls hardly had any filling, and the fried rice was lacking colour and flavour. Would not recommend this restaurant any further. Its worth the drive to Orillia if you want good Chinese food.

I asked for beef chop suey on combo instead of chicken; woman said $1 extra, I said okay. Meal packaged up and it s not beef, then woman wants to argue with me in what I order. My first time trying food here (I order Chinese at least 1X/week). Will not order here again. These Chinese restaurants need to open up dine-in again, I don t like all the garbage created from take out when there is an empty restaurant full of tables and chairs ready to go!

Great food, I travel from Huntsville to go here.

Takeout order was quick and exactly as ordered. Tasted great. Dinner for 2 gave us dinner and enough for lunch the next day for both of us for a very reasonable price.

We had beef chop suey egg fried rice it was tasteless won t go back waste of money

Ordered take out for my birthday after hearing great reviews... everyone who ate it got SICK. Very old fryer oil (not cleaned/changed) was used on everything including wontons (black edges), chicken balls, spring rolls, egg rolls. Rice was burnt as well and no fortune cookies. Very overpriced as well. Food

Food was Great Thanks Again!! Busy but to be expected

Was not even able to get through a order when I called. The person taking the order was very rude and yelled at me when I asked a question. Make sure not ask about sizing of dishes she gets super mad!

Poor customer service. Ordered the same thing we always do and got told no your wrong you dont want that and this is what you want. Got home and not even close to what we asked for. Called back and was told that what you asked for. Pretty sure Chicken Chow Main does not come with Pork and Shrimp as well. Waste of gas and money, should have just ordered from China House

The website says open at 11am and its sat at 3:25, the restaurant is closed and there is no answer or machine. Update your website! We r here from out of town and driving around now looking for another place.

Fast friendly service

Not at all what Chinese food should be. Fried rice was soggy and tasteless. Hot and sour soup tasted like slimy hot sauce soaked mess. The egg rolls were very dry and way over cooked. The only part of the meal that was ok was the chow mein. All-in-all we will not be going back.

Very happy with the quality of food from here, will definitely order again.

Great Chinese food. I cant wait Excellent job, Thanks for a great meal

I didnt even order. I am visiting from Florida and wanted to clarify that the mapo tofu had no meat in it, who ever answered the phone started arguing about how I always call and ask the same question. What on earth type of customer service is that, this is the first time I am even visiting here or calling that restaurant.

Great service

It used to be the best Chinese food I have had in Canada , coast to coast. Since the new owners took over , it is mediocre at best. I will not return.

Weve been regulars for the past year and Im very disappointed to see the huge jump in prices. Unfortunately youve lost a long time customer.

Place used to be great, but now - not so much. Theres enough comments here about how the staff treats customer complaints - but the real problem is the food just isnt good depending on when you order. Chances are its pretty good during peak times since its cooked fresh - but its pretty obvious when dishes are reheated/fried from slower times.

Still not enjoyable food.

Used to love this place 20 years ago when I lived in Bracebridge. Had it recently while visiting (for the second time within a month) and the first time wasnt nearly what I had remembered from way back when. The second time was even worse. Pineapple and shrimp rice was lacking flavour and dry, and chicken balls and egg rolls were completely over cooked (like almost break your tooth overcooked). The other items we ordered were mediocre, the only saving grace was the honey garlic ribs which were very good.

I will definitely be back. Dietary restrictions: I have food allergies and they work around them when preparing my meal. Onions, peppers, fish and seafood I cant have, New Haven makes sure that I am safe from these in my meals.

We were very hungry. She used the same flavor for all three dishes (singapore rice noodles, tofu and beef). She was helpless due to short of staff; food could have been a bit better.

Have been ordering from this place for a few years now. Tonight was the last straw. Wed continually get orders wrong. No big deal really. Tonight we found a bug in our beef and vegetables. Massive black bug. Will never be ordering there again. I wish I could post pictures but it wont let me.

Ordered a couple of items for takeout which were well executed. Nothing over-salted, -sauced or -cooked and ingredients proportionate. Singapore noodles were better than what I ve had in the city. The one star ratings are hilarious. While the customer service was direct I can understand her dealing with fussy and unnecessarily demanding clientele, having worked in this industry.

Amazing food, amazing service, amazing prices. Definitely going back!!

I dont know whats happened, going there for many years ..we couldnt eat the food. Tasted like old over used oil, rice tasted like smoke. So disappointed, not likely to go back.

I share my suffering to future customers. I first time to visit the restaurant and definitely my last time. I order some food from the restaurant, and when I wait the food come. The staff say something I did not hear clearly and I ask them. She was yawning me and say a lot bad words which can not stop. I said cancel the food, and they let me out of restaurant without refund. I never saw any restaurant has so bad attitude in my life. As a Chinese, I am not accept this kind of food belong us. This is awful just like people not be trained cooking!

Always yummy!fresh.A delish treat.

Very disappointed. Had been looking forward to Chinese food but the meal was terrible!! Everything was soggy and overcooked. We expected much batter quality but it was a waste of money.

Worst food EVER. OMG. ZERO FLAVOUR. WATERY WONTON SOUP. BBQ DRY NO FLAVOR...TOTAL WASTE OF MONEY. NEVER AGAIN. This is not Chinese food by a long stretch. Muddy water sauses, salty muddy water soup. Old old rice no flavourful. Save your money never visit this place. It should be closed down

Very friendly attitude and less waiting time.

Just spent $118 on the worst takeout I have ever had. Will never order from New Haven again.

Foods great!.lady yells too much...lol!

Expensive food not as good as it use to be

New haven has the best Chinese food in Muskoka. The service is excellent. Highly recommend them. Its take-out only right now so order early. I would also like to thank the owners and their staff for such awesome food.

Great service and great food.

Friendly service. I am always a late comer and they always wait for me to get there and then close the main door. :)

Fried rice and egg rolls are the BOMB.COM! Reallly amazing food. Best Chinese ever

Best Chinese restaurant in Muskoka! Fast and fresh. When power is out, new haven is open with their propane stoves.

Ive been eating from this restaurant for many years now. The restaurant is always impeccably clean, the staff are always friendly and polite, and the food is always delicious with nice big portions. This restaurant is really worth trying...I really like eating here

Vegetarian friendly generous portions. My favorite is mushroom fried rice and stir fried vegetables. Will go there again if we visit Bracebridge

Great food, fast and reasonable priced......when placing an order need to ask for more sauce, we placed an order for 2x Dinner for 2...came with 1 sauce (that wouldvecame with 1 order) but otherwise was very yummy!

I call to place a order an the owner was so rude telling me what I was ordering an telling me what to do so Im professional an I well never try an order there or tell anyone to order there

Great food and pleasant staff !!!

Useless food ,pathetic service, rude server.

After trying New Haven for the second time I wanted to leave a review. I ordered Chinese food both times and I was thoroughly impressed. The food was fresh, tasty and given in well proportion. Lets put it this way....After trying the food I ordered for the first time and was seriously looking forward to trying it again and I wasnt disappointed!! The staff was polite when I ordered my food and were courteous both times when I arrived to pick it up and pay for it. Thanks for making my eating experience a positive one New Haven. That these days is a hard find.

Excellent food. Should definitely try them. Tasty food.

Honestly I have no idea why this restaurant has so many 1 star reviews. Its standard chinese food but very well executed. We ordered the dinner for two and it was fresh and pipping hot. The fried rice in particular was super good, it is soft which I saw someone complaining about but I liked it. All in all a solid meal and reasonably priced.

This one is difficult on one hand, it is some of the best chinese food i have ever tasted and it is almost always of top quality. However, I cannot ignore the one night I received a bad order. Because apparently as rare as it is, when its bad, its REALLY bad, I tend to order buffet style over combos. So, of the 7 or 8 dishes I ordered all seemed to be reheated older food, half of which were cold in the middle, the egg rolls were refried so dripping with grease and the worst offender was my cantonese chow mein. The noodles were somehow so overcooked at the center of the dish that it was like oatmeal and yet at the perimeter hard and shiny as plastic. To add insult to injury there was just a pitiful ratio of meat to vegetables, something theyre not normally guilty of. Id still recommend the place. I just wont stake my reputation on it in case youre the one person reading this that also has a similar experience. And to you. Try again at least once Its not usually like that.

Great food and great service

Nice people & good service

Food was overpriced for it being subpar. Very disappointed. Will not buy from there again.

The only place in Muskoka that has cream cheese wontons! So good.

Try the chicken fried rice. Its one of the many delicious items available. Eat In. Or take out. Dinner time may be busy.

I really enjoy the Chinese food at New Haven especially Cantonese chow mein yummm!

Lemon chicken tasted off - fried items were overdone. Last few orders had issues as well. Used to be a good place.

Clean. Good price. Great taste

Food is great, large portions, great service

Not very good

This place defines Chinese food for me. Had always been my favorite.

I used to love this place with previous owners, big portions, friendly people, big thumbs up. Sadly, new people, not,we politely asked if our regualr dish had changed, it had no ginger for one thing, lady with a weird headset on started actually shouting at us and stormed into kitchen, quite awful.

The best Chinese food I have ever had. I have been coming here for over 40 years and now drive from Barrie Ontario just for the food. The service has always been superb.

AVOID this place !

Worst Chinese food Ive ever had. Overcooked and completely dried out.

Our first time ordering take out from there. The service over the phone was excellent (I had lots of questions, my family is vegan) They had lots of options for us and the food was amazing. Our favorite was the black bean tofu Thank you New Haven

Meh!!! Rice was over cooked and mush. Chicken balls batter wasnt cooked and the chicken inside was hard to find chow me in was the only thing i ate. i had read bad reviews about this place but wanted to see for my self. Wont go back.

We were looking forward to chinese food, what a disappointment, we ordered 6 egg rolls and recieved only 5 dry overcooked and very unenjoyable. The breaded shrimp and chicken balls also very overcooked and dried out! The fried rice was very good and tasty, the curried beef with vegetables was actually more like curried onions and peppers 5 pieces of beef only. Chow mein with chicken and mushrooms and broccoli was the winner today it was excellent, too bad the rest of the meal was not.

Good portion sizes, food was hot, delicious and fresh

Fast friendly service. Food was a bit on the greasy side.

The food is excellent

Sooooo disappointed with the food, will be calling to let them know how ill we felt after eating, usually love the leftovers whenever we have Chinese, threw out over $50.00 worth of horrible food, never ordering from there again

Everything was perfect, beef n broccoli, chicken chow mein, rice bowl, sweet n sour chicken balls. I will come back for sure. And it came out to around 40$

We ordered wonton with crab+ cheese, stir fried vegetables, steamed rice and beef fried rice from this restaurant and the experience was not good! The wonton tasted good but the stir fried vegetable was horrible! It felt like eating boiled vegetables, too bland! And the steamed rice was one minute in the microwave oven away from getting rotten! Finally, the beef fried rice was too oily and smelt weird! I am a Chinese cuisine fan and tried so many restaurants before but this one left a really bad taste in my mouth, literally!

Great food. Popular in the community and firm protocols to protect its customers and workers.

We have eaten here many, many times since the new owners took over. The quality has deteriorated significantly. Tonight the food tasted like industrial cleaner. I was polite and returned our uneaten food so they could see first hand, we couldnt stomach it. After a brief phone conversation prior to the return, I figured the lady planned to do right by us with a refund. Instead she made me wait while she served 8 other customers and answered the phone to take 2 new orders...I was patient. After another 20 minutes she opened the food and we had a discussion (I couldnt get a word in) as she defended to the grave, the chemical tasting food. I asked for a refund advising that it would be our last time eating at their establishment and she refused. We will not order there again and neither should you. Im happy to support local business that stand behind their product, not ones who pump it out and are obtuse to their customers concerns.

December 29/2018 Apparently ... New Haven is the only place in the town of Bracebridge, to order chinese food. After a few bad experiences, DUE TO LANGUAGE BARRIERS and mixed up orders ( at my expense)...I am frustrated. Last nights order was over an hour late, was STONE COLD, and missing condiments, like soya sauce and sweet n sour sauce, even the fortune cookies, which I love ! I tried other restaurants to order chinese food from. Hong Kong Buffet doesnt have a contact #... IF they are even open now. I called the Old Station... who... on google website say they have chinese food. NOT TRUE !!! Its time for new changes. !! Until a new establishment opens up, and gives this lackluster business a run for their money.... I will NOT order from New Haven again !! Ill eat anything, other than chinese food, from here on in. PS : The ONLY reason I give it a 1 star rating, was because, in order to post this.... I HAD TO !!

Loved the food, the prices were good, service was reasonable too. The portion size was fantastic. I would return.

Great food. Good service

Always love eating from here, amazing food and amazing service!

Very good food, friendly atmosphere and recently renovated interior. Been there many times and had a bunch of takeout orders without any issues.

Like the green tea a lot and of course the food

This place is the worst experience at any restaurant Ive been to. Came here for Mothers Day with family. Food wasnt fresh. Staff mixed up our order and half the table (including our mom) had to wait for 40 minutes for their plates to show up, after the first half received theirs, despite asking the server multiple times if the remaining food was going to come. When the owner came out, we said we shouldnt have to pay for overcooked food, she gave us a hard time, yelled at us and got in our face. The young girl behind the counter piped up like she knew what was going on. STAY AWAY FROM THIS HORRIBLE PLACE! ...unless you like bland food and burnt rice, or an owner that yells at her employees while the restaurant can hear. Very unprofessional. They dont put the customer first.

Awesome food

Food is good

Good take out

Best Chinese food in town

Delicious gluten free Chinese food.

Awesome food and service!

Wow...my boyfriend ordered dinner over the phone today. Let me tell you, we are local and eat here usually 3-4 xs a year, and have not encountered any problems. Tonight a different story. When the order was picked up 2 out of 5 items were wrong. So, we reordered and had to wait the extra 1/2 hour (in the empty restaurant at 5pm). We thought an honest mistake, having heard wrong over the phone. But when we got home...again an item was wrong....totally wrong! Totally disappointed!!! Not only was the craving for a specific item the fail of the meal, the food lacked luster. It was bland, not seasoned like usual, and really wasnt worth the price. Now we know why the restaurant was empty. I dont know what is going on...new owners....family members taken over....but we will not be purchasing there until some big changes and ratings get better. This place is failing the industry!!

Best Chinese restaurant in Muskoka!

Great food

Nice restaurant. We love to come here when we are in Bracebridge

The food is not at all what it used to be. The chicken fried rice doesnt taste like rice at all Its so over cooked as to be mush.Lemon Chicken was dry and very little flavour at all. Spring rolls were doughy...really bad. Sorry we went there!

Enough food to feed 10 adults and have left overs for about $10per person, quality food ready quick and on time even during a lunch rush.

Excellent in everything

Great food friendly fast service

Incredibly friendly service!!!!

Good food but terrible atmosphere

Service was terrible, the meal was served without covers and got cold, meal although ordered at same time did not come at the same time, had to remind the waitress to bring coffee and rest of meal twice. Totally understaffed. Too much breading on shrimp and chicken balls. Has a long way to go to achieve the quality of food and service the former owners had. Probably will not go back.

Large menu, good food, friendly service

Good, consistent, Chinese food. Eat in or take out.

Have been eating here for years and the food is always delicious. Last night was the first night that I ever had food that was not so appetizing. Battered shrimp was way over cooked and shrimp inside tuff and rubbery. The other dishes were mediocre. Hopefully only a one time occasion.

Love coming here. Always so much food...hot...tasty.

Best in town

Ive gotten take out food here and it was good quality. I know a guy who did some work in their kitchen and told me how incredibly clean it was. I would say thats an excellent review

Recently had the very worst service Iv ever had in Bracebridge. They got my take-out order wrong. I called immediately and let them know. They said I could come back and pick up the missing dishes. When I got there, I was told I was LYING to them to get free food! She said There are too many liars in this town Ive been coming here for 20 years - Im not going to drive back to get some free chicken balls! They refused to give me the rest of my order. She took my receipt, and then when I asked for a refund, she said she didnt have my receipt. It was all quite unbelievable. She eventually found my receipt and gave me a refund - two hours after I placed my original order. If you dont like this town, feel free to sell your business to someone who cares,...and leave!

Love this place

Best chinese North of Barrie

New owners are great! Food and service exceptional. They even had my tea, Oolong. Great dinner Thank you

Good food. Fair price.

Good take out. Good prices. Order ahead cause you will wait a while for your food.

Excellent food and service large portions

Best Chinese in Bracebridge!

Great place to dine or takeout.

Portions are slightly smaller since new owners took over but still the best Chinese in Bracebridge

The food was great, Service was excellent. All in all a great experience.

Decent Canadian Chinese food, great service, fast preparation, decent parking. Not the best Chinese food I have ever had but the best of what I have tried in the Muskokas.

Best in town

The new owner is going to run this place into the ground.

Ive gone to New Haven since I was born, the only Chinese food my family EVER gets, and Ive seen the place change owners a few times. The food is still the same, excellent as always, the service however is much different. I had dinner in there this week with my partner and what we experienced was extremely uncomfortable. The staff were full-on fighting in front of everyone in the restaurant, yelling and everything. I think they need to settle things behind closed doors, because this was the most unprofessional setting Ive ever dined in. Im really saddened to have to write this review about my favourite childhood restaurant.

Food is wicked good. Went there 2 days in a row and clean the plates with my tongue.

In general, the food is pretty good. However the last 2 times I got take out, it didn t sit so well. I get the feeling they changed an ingredient or something and it no longer agrees with me. And that s a shame, because it is decent food.

Great food for the price, always hot and ready when they say it will be.

Worst restaurant in this area Never recommend, Manager s attitude is so bad, rude

Worst experience ever I got hair in the food and she argued with me , saying I was lying. The Manager lady is really rude . Please stay away from this restaurant there other awesome restaurants out there in this place.

Very bad hospitality and food is not that good.

Worst restaurant , rude manager Please stay away

Recently had very bad experience from the manager. Dont recommend this place.

If youre looking for Chinese food in Bracebridge than this is the place to go. The food is excellent & with a huge menu. The service is awesome. Nice quiet atmosphere & the owners are excellent people. They treat you like family. I would highly recommend this place to anyone.

Wort restaurant in this area ...Stay away

Don t get disappointed, there are so many other good restaurants out there in this location . I am disappointed with my recent experience in this restaurant. Poor hospitality

Usually good ..long time customer..we are.....but today the sweet and sour breaded ship were way overcooked and dry...could not eat them...rest of meal was not up to their standard

Great food as always

We patronize on a regular basis and we also have birthday parties here Friendly service great food

If you are craving Chinese, this place is for you. Excellent Canadian Chinese ... better than average. Great wonton soup, hot and sour soup, lemon chicken and lemon shrimp a must try. Take out fresh and efficient. This is the best Chinese food in Muskoka! Clean and cheerful...friendly service.

This place is joke now after new ownership

Great food options for vegetarian.

This place used to be very nice and very friendly place but things are changed since the new owner took over. very salty, much smaller portions, added MSG !!!!

The food was bad, it didnt taste anything like authentic chinese food. The worst part is that they cheap out of bags for takeout, will not offer you a bag for your takeouts unless you beg for one.

Standard Chinese place. Very heavy on the vegetables.

Delicious, traditional Chinese food. Good service and value for money.

Awesome food and service! We moved up from Toronto last year and New Haven is the place to go for delicious Chinese food and fast, always friendly service. You wont be disappointed.

People are kind here! Food comes quickly.

Always fast, great food. Been here longer than I have.

Very good

The best place for Chinese food in muskoka

I dont know if regular owners are away, but just had worst experience ever. Used to be the best service around... but after 45 min and not even an egg roll, we had to leave. I hope this is just a one time occurrence, especially if the owners are away.