Turtle Jack's Brampton (Airport) in Brampton

The hostess and servers Difsy, Hanna, and Tenysha have been delightful! I am a regular on Tuesdays and these ladies ensure that my table is catered with care and attention. The meals are prepared the way we like and the team provides the needed attention necessary to our table diligently throughout the evening. Great food and staff!

Not sure what is wrong. I with my friend booked table for 3 tonight and it took 1 hour and 20 minutes and still we did not received any food to eat. Tables near us are getting food even though they came after us.

Excellent food, decent atmosphere,a little expensive

Food is amazing portion sizes are great beer is over priced and some servers in the bar are very nice and some are an absolute mess trying to get you to drink more even after you mentioned you are driving

Kid-friendliness: They are so kind and friendly. They re like family when you go there. One of my favourite restaurants to go to in Brampton Food

Turtle Jacks was a pleasant surprise. The service was great, the food came out quick and was good as well. The atmosphere of the restaurant is cozy and nice ambience

This was the worst service, and food that I have had in a very long time. We made reservations for 8 people ( including children ) as a family for a birthday celebration dinner. Only to learn on arrival that the dining room had no server so we would have no choice but to sit in the bar. Which we would have never chosen to come eat here had we of known that. Once seated looking above us there is huge wads of dust collected around the fan just dangling from the ceiling above you. There were only 2 servers working and both seemed more occupied in chit chatting with eachother than actually paying attention to any customers in the restaurant. We continuously had to call the servers over. We had to ask for ketchup, ask for salt, ask for our drinks to be refilled. Our food did not taste fresh at all, and was extremely bland, salad did not have dressing on it, soup tasted like plain water, even the kids wouldn t eat the pasta. The server cleared 5 STILL VERY FULL plates at the end of the meal since we did not enjoy the food at all and did not even question if something might have been wrong seeing as the 5 plates had not even been touched. This was the absolute worst service and food ever. Do not recommend this location by any means.

One of worst service I got . Sabina was my server and extremely rude . I use to go there regularly but yesterday service was worst . Would not like to recommend them to anyone .

Amazing experience!!!!

The servers were great, the atmosphere was great ! The food was good.

We went on a weeknight & we all had the Buffalo chicken wrap with sweet potato fries. The fries were phenomenal. I asked them to use mild sauce on mine and it was perfect. My friends felt theres was too messy to eat with hands so they used a fork & knife instead. Mine wasnt messy at all & I would order it again in a heartbeat. The wait staff were attentive and made sure we were well looked after.

Service is too slow (had to wait more than 15min even for simple water), food is average.

Great food, very yummy

Rebecca was absolutely fantastic. Thanks so much for the outstanding service. The food was great. Get the deep fried ice cream. Food

Rebecca was such a great server to our table. She made our experience one to remember. A perfect place to celebrate. The food and desserts were delicious!! Vegetarian options: There were a few options for vegetarians...not just pasta!

Very accommodating, food is amazing!

Worst Food, worst service, and why are the workers partying during working hours? Is this a club? As far as our experience with the food, we ordered nachos and the server forgot the guacamole. For mains, we ordered tacos with cheese and then they forgot the cheese. They were all busy with their friends and not attending to the customers. When we asked for the bill, we had another 30 min wait because again the staff members were busy with their friends/colleagues. Save your money, go to Montana s instead.

Great service from our server Hannah!

We got in from the airport the night before, at midnight, from a cancelled flight. We were very jet lagged the next morning and our server, Kamelia, was so kind, helpful and empathetic! She was amazing!

First class service and great food. Highly recommended

Wife prefers this steak over Keg... bar none

The waitresses are very nice in this establishment!

Too dark even if you go for lunch. Try the sticky toffee pudding!! Food : 4/5

Went to the Brampton location. I ordered kung pao bowl and it was so salty. When I told the server that she said because it does not have protein that s why it is salty. I was so frustrated and irritated to hear this and moreover laugh at her. How can anyone think customer is so stupid. The worst food and the worst service ever. Don t guys it s so costly and food tastes so bad.

Had a good time with family

Our go to spot in the area. Ive been here many times and every time the food has been excellent. Food is full of flavour and the portions are big. Service is good, usually quick. Pleasant atmosphere.

Great place to visit, food, service and atmosphere are wonderful, highly recommend.

Ordered food. About 20 minutes asked for status of food, black Sri Lankan short girl very bluntly said if you want quicker food , should have gone McDonald s. very poor customer experience, like do your job otherwise don t come , ruin people s night. Go get a life

Good service but the food was priced high. $28 for nachos seems high.

Food is not up to the mark. Asked for spicy wings but got salty wings. The chicken nachos also had no proper meat in it. The service is also kind of poor... couldnt find anyone when we wanted to order more drinks, and we had to wait for 15 minutes to find a person to ask for a bill.

On what I thought was going to be a regular Thursday ended up being a day with food poisoning. I only ordered the chicken rolls and my friend ordered a main. Both of us had an upset stomach just hours after going. My recommendation would be to order something else or go to a different restaurant as this was not a good experience for me and my friend.

Amazing food and service Amanda is fantastic

Lina was great! Would come back just for her! Friendly, funny and efficient Great food too. Food : 5/5

Food was good, but the portions were small and very pricey.

The Power Bowl with goat cheese was amazing.

I will never come to this turtle jacks location ever again. I was waiting for a friend and was served by someone who initially, was very nice. Once my friend arrived, she suddenly avoided our table and served people that came in after us. She made eye contact with me a couple of times but never came back to take our orders. I don t know what the hell her problem was but if you didn t want to serve our table or had something against us, ask someone else to take care of the damn table. We sat there for about half an hour for someone who wasn t her and of course, it seems everyone disappeared. We eventually got fed up and got the attention of someone else. We asked for the bill and we weren t even asked why we were leaving without eating anything. This is very telling of the kind of people they are. They are not attentive to their customers. The funny thing is, I ve been there a few times with other friends and was never treated this way. She seemed happy that we left. When we were paying she suddenly made herself present. If I were her manager, I would fire her. It s like she had something personal against us. It was a very uncomfortable experience for me. I do not recommend this place.

Food is very mediocre and the taste is very bland for the amount of money being charged. Gloomy and dark, seems like a place for elderly people to drop by.

Terrific! Wheelchair accessibility: Yes Food : 5/5 |

It was great place for dinner. We went there for the first time. The ambiance was classy and we really had a fun night. The food was fresh and sumptuous. On top of that, our server Michelle was simply awesome. She made the best drinks for us. We are surely going back to this place. Worth trying restaurant.

Do not order Turtle Jacks on Uber Eats. I swear someone stole our food for their dinner or snack for their break. We ordered Fish and Chips, came with no Chips, there were wings missing from our order, along with no dip, no carrots or celery sticks, the serving of soup was pathetic and to top it all off we paid for Garlic bread, and that was missing too. Someone needs to check outgoing orders. Horrible. Will never order from this location again!!

We had a pretty large group of 11 that decided to grab dinner together after an event on a Sunday night, without prior notice or planning, so lo reservation. The staff was extremely accommodating and very helpful getting us settled in. Service was fantastic. Our server was friendly, funny, and attentive. I wish I could remember her name in order to commend her personally to management. (P.S. To management, we were there on March 24th, 9-11pm, long table in front of the bathrooms. Our server and those around helping were exceptional.)

Pleasant surroundings. Really good food and friendly service

Friendly and attentive service. Healthy options. Fair prices.

Food is brilliant. Everything tasted good and quantity is too much so order carefully if you eat less.. 3 items can serve 5 people easily even if you are too hungry . they serve well prepared and well dressed dishes i like it. service was bit slow because of too many people Vegetarian options: Not roo many .. just salad and burger Dietary restrictions: yes they did ask for allergies Kid-friendliness: yes Wheelchair accessibility: yes

Nice food, nice drinks, nice service by Amanda

I took my family there for a weekend dinner so we were a group of 5. Firstly the seating was not at appropriate place, it was so awkward sitting right next to the main entrance annnnd in the middle. I would definitely recommend reservation for bigger groups to avoid the disappointment. I would recommend the power bowl and the garden burger to the veggie folks. The other dishes we ordered were a disappointment like the New York dinner- too soggy, & fish and chips- too oily. But the blackened chicken was fine. But I won t have it again. Our server Justin was the star of evening, he was polite and sweet so 5 star for him. I hope our next visit would be better. Vegetarian options: Power bowl, garden burger, yam fries. Dietary restrictions: They asked about the allergies before taking order.

Victoria is a superstar thanks for all the great service. The place would be lost without you.

Parking: Lots of parking and wheelchair accessible parking at the front door Wheelchair accessibility: Accessible handicap spot near the front door making it easy to enter the restaurant Food : 4/5 |

Service was very slow and not everyone was told they add the tip to the bill.

Shame they took away the breakfast buffet.

We had a great dinner at Turtle Jacks. Thai wings followed by Sticky Toffee pudding delicious.

Sophisticated Atmosphere. Waitress was very friendly and experienced (which is rare). We never went glasses empty. The food was Delicious. Rarely can you get a Caesar salad instead of Fries without an Upcharge but here you can!!! And it was Bomb Caesar Salad hands down best menu for healthy options in this whole area. The fire/ice desert was MASSIVE. Definitely made for 2 -or more. Blackened Chicken wasnt too spicy (probably should have the spicy emoji beside it though cuz it did have some kick). Would have been much better with Arugula vs Lettuce. Beef Dip wasnt fatty and also would have been great with Arugula to add a bit more flavour to it. Bun was Fresh. Gravy slightly salty. Presentation was Supreme. Toilet Cleaner is Sticky and my butt lifted the whole seat up (probably look into that).

Had the pleasure of visiting your establishment on Saturday for my birthday. We ordered the Turtle wings as a starter and they were made to perfection. We even ordered some to go!!!! Our main dish was steak with side of soup and potato. The only complaint about the meal was that the baked potato was not soft but my steak was fabulous! Cooked perfectly! Hats off to the kitchen staff! Our waiter Markus was a pleasure, fun and very accommodating to our needs. He went the extra mile to make my day extra special! If you happen to be so lucky to have Markus as your waiter, tip him well he truly deserves it! We have had some bad past experiences at other restaurants but Turtle Jacks never has disappointed us. We will be visiting this location again!

Severs are so rude

We stopped in for a birthday lunch and were welcomed as though we had been there MANY times before - this was our first time at this location. The server, obviously super friendly, was attentive and offered suggestions off the menu. We ordered the Blackened Chicken on Naan and Turkey with Goat Cheese on Naan off the handhelds section of the menu. These two sandwiches had a delicious combination of flavours and just the right amount of kick with the spices, a great sized portion served with sweet potato fries as per our request. We ll definitely be going back to try other options - there was so much to choose from and if the rest is anything like what we enjoyed, I know we will not be disappointed.

Been coming here during our shows. Good food and ambiance.

Excellent service

Plates get larger portions get smaller. However i will say they make a mean mojito.

V was so very kind to myself and my siblings. Thank you for the great service :)

Super friendly staff. Great cozy bar!

Great spot. Friendly staff provided good service and the food was great.

Wish there was 0 star option. Sabina snatched unfinished drinks from the hands since she was in rush to go home. Never come back to this place.

My review has been deleted within a day. We had worst experience at this place. There was this girl (Sabina) who snatched unempty drinks glass from my friend hands because she was getting late to from her shift.

Must visit nice food and ambiance

We had a great experience at turtle jacks this evening. Our server Rebecca was attentive and made sure all our needs were met. She was well informed on the menu and made great suggestions and recommendations. Our service was prompt and we were well taken care of. We will definitely be returning.

I loved the atmosphere and the wings were great! I had a burger and fries which were good and the beer I had was good to. Very sports centered pub

Great place for a casual night out

The food was amazing. it just felt like the service could improve. At end we are still eating or having our drinks, and the server wants to take the food and drinks away, which i felt was inappropriate and disrespectful.

Good

Our go to restsurant close to home. Great dishes, great service and great decor.

If you go there starving I encourage you to avoid placing wings! They are not big enough to make you feel full! The rest was fine! Improve the size of the wings!

Decent service and food.

Very good food and friendly staff..

Quality and best food

Great service great food. Nice hospitality. Vegetarian options: Nice Pastas, burger, salads Parking: There is plenty of free parking

Love this place. The staff is also so friendly and welcoming

They cannot get take out/delivery orders right. Always missing items. Better to eat in. Kid-friendliness: Good kids menu. Wheelchair accessibility: Parking right by the door with ramp to front door.

Had the ribs and the wings, it was tasty

Nicole was fantabulous. The drinks she suggested were amazing, I couldnt stop sipping. I cant wait to come back.

I ordered fettuccine alfredo for delivery - what I received was disgusting. Why? There was 50 pounds of garlic in this dish. Now - Im not one of those people that orders a dish with a listed ingredient in it, and then proceeds to complain about said ingredient - of course not. I knew this dish contained garlic, and wanted it. Garlic is supposed to be a seasoning a little goes a long way. The problem? Every three strands of pasta was covered in 72 beads of minced garlic, as if it were a sauce. I gave it to a friend and they couldnt get it either. Had to throw it out. Requested a refund from Uber Eats. Please hire someone that actually knows how to cook.

Your bathrooms are disgusting... What does the kitchen look like? And its not your faulty that your customers are disgusting but that need to be addressed everyday all day in my opinion. Food

Good food , service very slow .. overalll goood

Fabulous service yesterday . Yummy food .

Great service from Ashley! Food was beyond expectations. Only draw back is rule not allowing under 19 at the bar area! Thank you

Service in the beginning was decent- seated quickly, and server appeared in good time. Drink orders appeared in a timely fashion, and then the food order was taken. But this is where service, or lack thereof stopped. We were able to finish our drinks, and not once did our server return to ask if we wanted anything further, and never during the remainder of our stay. We ordered the burger bowl, substituting the bacon with chicken. After waiting almost 40 mins, and that is with us finally inquiring about food, the server finally remembered us. When our food finally came, the burger bowl had the chicken, but no burger. Apparently the kitchen staff got confused with the substitution. At this point we decided not to wait another 40 mins for another dish and just finished our meal. Even though the meal was removed from our bill, it didnt make up for the complete lack of service.

Our waitress was rude, unpleasant and overall a negative experience.

Spend $100 and was so disappointed! The food was horrible and waited so long for it honestly think they forgot about us. On top of that whatever they promoted in their menu wasn t even available for children. On the children s menu they promote cucumbers, carrots and apple slices for the children and at the end a toy however nothing was brought to the table and when asked about the toy they said they didn t have any. My kids were disappointed as well. Won t be coming here again

food was good, server Justin was awsome.

Been coming here for a long time now and Ive only had maybe one meal that was disappointing. Besides that, the food is usually really good and the staff is really cool here.

6 out of 10

A few months ago some co workers and I went to turtle jacks in Brampton on airport and cottrelle. We ordered dessert. The chocolate cake had hair in it. It wasn t one strand it was a bunch, it was so bad that we had to find the server and ask her to take it away because we were literally gagging it was so bad. The manager came and said that the cake isn t made in the restaurant, it s made outside at a bakery and he will inform them, he compensated for the dessert. I was so shocked that he compensated for a dessert that we couldn t even eat, he offered absolutely nothing else for this disgusting service. I would never go back again. Go somewhere else.

Great place very prompt to be cleared quickly and give us a table of 3, it was the occasion of my wifes birthday. Great food service was excellent and a great evening. Food

Food was done well, and portions are great. The overall atmosphere was a little too dark, and I wish I had brought my flashlight

Good food. Great service. Enjoyed the Vibe and had a good time

This a shout out of thanks to our waiter Terence! The best customer service I ve ever experienced at a restaurant/bar atmosphere! Terence was so kind, polite, professional and friendly! Because of Terence I will be back!

Very very slow service on a Friday night and the restaurant was only 30% full. I m never going back to the Brampton location on Airport rd.

I went to Turtle Jacks with my family yesterday, and I was disappointed. First of all the tables were sticky, which you wouldnt think would be the case in a place like this, and hasnt been my experience in the past. The prices vs the quality of food you get was grossly disproportionate. I ordered nachos that were 30 bucks with beef. The plate was completely covered in iceberg lettuce and vegetables which after you dig into the plate was, in my opinion to cover up for the lack of actual meat on there, which was fine because what was there was bland and dry. The cheese, when I found some in the dense vegetation was good, but it was sparse on the plate as well. A third of the way into the plate our entrees came out so the table was rammed with dishes, and made me feel like they were rushing us. I got the blackened basa, the actual fish was top shelf, loved it. What I didnt loved were the uncooked vegetables, the lobster mash potatoes that just tasted like regular mashed potatoes to me (still not bad though), and the huge ice-cream scoop of guacamole on top of everything. My wife got the Cajun chicken pasta which was bland and tasteless. The only saving grace was our server. She was attentive and hard working and should be commended. I would try Turtle jacks again before passing final judgment but perhaps not this location. On the Fence about this place....

We had a party of six. When we arrived, they asked if we had reservations and made it like they may not be able to seat us. (The restaurant was practically empty.) Our server was very nice and accommodating. The restaurant was very unreasonably cold. The food was very good, but as soon as we ate, we left. We had no interest in having dessert. It was just too cold.

Never disappointed with the food and amazing people who work there

Very good food. We ordered NY chicken dinner and it was scrumptious.

Granted its been awhile since Ive been to this location as I used to frequent here alot... But heres my thoughts after this visit. First and foremost, holy understaffed. How the servers maintain their smiles is beyond me. Management there should count their stars cause the outdated menu and dated dark depressing gothic decor is obviously not their saving grace. The restaurant inside has gotten pitifully old and stale. Fruit flies are everywhere. Its actually pretty disgusting imho. Tables are gross to say the least. We ordered three dishes and all three simply sucked - over-salted and downright quality was abysmal. Shouldve gone to the Harveys beside. No further details are needed as you get the idea. Also ordered wings as appetizers and they were a swampy saucy presentation less mess. I wouldnt be returning to this place again and nor do I encourage anybody to visit this Turtle Jacks as theres WAY better options available in the neighborhood. The only thing thats changed with this restaurant since its opened is the pricing. Simply put its a rip off for what youre getting. Restaurant needs real management/ownership and should really take a good look at what year it is and whats changed inside AND on the menu since they first opened.

Made arrangements to meet with my friends to do lunch instead of our usual breakfast. Turtle Jacks is my goto place for lunch/dinner but it was the first time my friends were here for a meal. They say they would definitely come back here to eat and the portions were so much all four of use took home our unfinished meal. Everything was great from appetizer to our individual meals. Im never disappointed...been coming to the Cortrelle location over 5 yrs.

The food was good and the server handled the large corporate party (of 27) very well. The food took about 40 minutes to come, but given the large number of orders it s reasonable.

Excellent service and food! We would strongly recommend this location !!

Fantastic food, quality service and cozy relaxing atmosphere would definitely recommend a visit you wont regret it best ribs and wings in Brampton

We love the service, food, and atmosphere at Turtle Jacks brampton ( airport location). It is always our pleasure that we get to see Terrance, who takes care of our orders and has never made a mistake. The chef is the best chef. We hope the chef does not leave this place. Last time, my family tried steak, 4 cheese, fettuccine, and tortillas. Love the taste.

An older women at the bar was very ignorant, the younger ladies were excellent. I guess she felt like she had something to prove, as I was younger gentleman myself. Good luck hun

I attended Turtle Jacks Tonight with my friend and had a lovely experience. The service was top class and the staff is the reason I will be a repeat customer. I had the pleasure of being served by Sabena, Hillary and Nicole. Their hard work was noticeable and the customer service exceeded my expectations - absolutely wonderful people. I highly recommend anyone to attend this establishment and sit at the bar, as Sabena, Hillary and a Nicole will ensure your experience is enjoyable and memorable. 5/5 Service.

Great service and good food

Basic menu. Nothing exciting.

Wings - 3/10, sauce was okay, chicken very crunchy but very little chicken. Fish and Chips - 5/10 Fish - Cooked alright but a bit oily Fries - Half mid half okay Burgers and fries - 3.5/10, Looked great but it ends there, chicken cooked wrong, cold and bland.

Amazing place great atmosphere, had the turtle wings had the pleasure of being serviced by Ashley great service 10/10 definitely can t wait to be back!

WORST WORST WORST restaurant. We have been to 100 restaurants but never seen such a worst restaurant in my WHOLE LIFE. They have wrong information posted on Google. They said they close at 1 am at Google but when we went there at 11.30 pm after 20 minutes drive, the doors were closed and when we called them they said that we close according to how busy the restaurant is. That doesn t make any sense. Why have you put your timings on Google till 1 am then. Worst management!!! Also to add, the restaurant looked empty and we waited for 10 minutes and then called them and there was negative response from them

Service was fine, food was really dull and the atmosphere didn t make any sense. It s like a fancy setup but with mediocre food and menu. Odd

Friendly stuff here....

Overall good experience!

I had the pleasure of being served by Sabena. She was so amazingly sweet! I felt well taken care of and had the nicest time! Next time we are in the area I m going to make sure we get seated at her table. Thanks again Sabena.

Always go there after my flight from amsterdam with my friends The people are very friendly and food is excellent Food

Ok so I came here in April and it was good but tonight I came here and .... We paid 77.00 just for stakes and I wanted them medium rare but the the guy gave me them 3 times well cooked, rare and raw. The restaurant is doing good but tonight was horrible then the guy came to us at the end and he said that the temperature on the grill wasnt good enough so I paid 77.00 and wasted 2 and a half hours of my night agen the restaurant is doing good.

It was my first time going to Turtle Jacks so I was pleasantly surprised with how cozy the atmosphere was! It was a large group of us and we had a reservation booked - checking in was great. The food was good, portions are huge and the server was very friendly. Overall, great experience but I found it on the pricier side for what it was.

Awesome

Sat in the bar area... Wasnt too busy, The slate on the walls gives it an upperclass vibe but lots of TVs and a loud family at the booth beside us made it just as comfortable for someone who is popping in for a quick drink. Last time I was there (5ish years ago) the service was horrible and we were served the wrong food so I wasnt in a rush to go back... but todays service was very good and I was pleasantly surprised that the food was good as well!

I came here on a pretty busy Saturday night with a friend and was seated at the bar area. The waitress took forever to come to us but we let it go as it was a very busy night. We ordered drinks which took about 15 mins to come, we didn t receive any water or utensils . Our appetizer came out wrong we asked for naan and got chips I ordered a burger with cheese for an extra cost my burger came out burnt with no cheese and no mayo but the menu said it came with it. Service was just very slow and bad they took the appetizer off the bill but u probably wouldn t go back

Everything was fantastic... service was amazing. Staff friendly and helpful. The restaurant was clean, tho a little cold. The food tasted great with generous proportions

Absolutely no vegan friendly options in the menu. The server whom I asked to make something vegan asked, ok no dairy, are you ok with meat? I would not recommend this to anyone who s vegetarian or vegan. She finally made a simple penne pasta with tomato sauce for me and applied the 4 cheese penne pasta price which is $27 dollars. Vegetarian options: Only 2 appetizers and no mains that had veg option Dietary restrictions: Not at all VEGAN FRIENDLY

Nice place to hang out

Service was friendly and fast with no issues. The blackened chicken and goat cheeae salad was fantastic.

Better service in the bar area than the dining room. Lena, one of the bartenders, and 2 of the other girls seem to be the only ones with personalities! They are what make it worth going for a drink or 2. However, the prices for a glass of wine are over priced, and they dont sell bottles of the house white. The food is usually good, and their desserts are awesome!!

Hello everyone, I would like to share the experience with turtle jack as it s famous for extra ordinary side order especially the poutine fries, nachos with veggies and classic burger. Along with must try their drinks as well and this location of famous of custom made drinks like mojitos, alcoholic and non-alcoholic drinks, depends on each person perspectives. Thanks

Nice selection of on the tap draught beer must try there roasted garlic chicken rolls ..they are awesome tasty

I come all the time. Michelle always ensures great service!

Servers are always amazing!!!! Esthetically pleasing to the eye. But menu options needs a revamp. Very basic and not the enticing. Food : 3/5

Come here for dinner with the family.. Had a great experience Service 10/10 Food 10/10 Very clean and great atmosphere

Loved the food and the atmosphere