McDonald's in Brandon

Sent to wait in the mobile order area 15 minutes for a bacon and egg McMuffin is unacceptable! And the manager I spoke to could not care less. Explains why they have less customers these days! Not to mention breakfast items are often undercooked!

Has it ever been so hard for people to understand English, especially when English is the main language in the country

Our favorite McD establishment. Always fresh and consistent.

Was quick, and the guybwjonbrought food double-checked our stuff to ensure we had straws, so that is a bonus we got everything we wanted. Kid-friendliness: My kids love the meals even the teenagers still like the toy! And the yogurt gets frozen so McDonalds is almost a daily here!

Best Grill chicken bacon wrap.

Constantly missing items when ordering here. Almost every time I come here for pick up order I have to go into the restaurant because they messed something up which defeats the whole purpose of ordering online and picking it up.

Great if the A/C was turned off. To cold in the place.

Sometimes the coffee is great. Sometimes it tastes watered down like they used 3/4 packet or SS NN. Its hit and miss and therefore has to be a 1 Food : 1/5

Good

I was treating rudely, eye rolls when I asked for order 15 min later. No shakers on 4 orders of ff. Eye rolls when I asked for my water. Im native and thats why. Rude staff.

Nice and friendlyn staff

Vegetarian options: Aloo tikk Food

Love the food

Everything was Amazing

amazing service

Service quick. My burger patty tastes like cardboard. Suppose its par for the course for a fast food chain.

staff was so friendly, amazing service

I visit this restaurant with my friends, we order a large breakfast order, but they our order very quick. I suggest tried this McDonalds if you want your breakfast quick

What a beautiful day we had with my wife when we had our dinner at this location. Fast and friendly service

Apparently All day breakfast isnt All Day , wanted a Mcgriddle and 3 hashbrowns and told, no , but I could get a Egg McMuffin and french fries ? No sure when french fries became a breakfast item. And this was at 11:10 a.m. Maybe if you werent catering to tye 23 Skip drivers blocking your entrance and parking lot I may have been able to order before 11 ....

Navjot in the window is nice and friendl. Fast service

Every single time we come through the drive through we are told to wait (even when there is nobody behind us). This time specifically we ordered 2 DLMs, a rootbeer, large fries and medium fries and were told to wait in spot 3 because we have an order on fries and it s our policy and we waited 10 mins for COLD LIMPY FRIES. Mcdonald s keeps going down in quality- especially this location.

Rarely get through the drive thru without being parked...not really fast food then.

Horrible location, how bad could you be? Horrible Customer service they speak Punjabi mid taking your order, like what? .. then speak off to their relative in the distance to talk smack. What even did this location turn into. They missed out fries, they missed our sides, their ketchups were out. Had a 3 employees standing around doing nothing talking to each other in their own language. What the h!ll is this?? Customer service will never change here because management is family. They help their own.

Hello, my name is undergirded but I am very furious with my experience I was left on hold for 3 hours, at McDonald s may I add I want to scream and shout at the top of my lungs to prove my dissapointment

I didnt eat just had coffee. McDonalds is fine. This one was really clean, staff was very friendly.

In an episode of Spongebob, Mr. Krab launched a line of Frozen Krappy Patties that was made entirely of fillers(Sand). The monstrosities of a burger you gave me tasted and had the same texture as sand. Ps. Thanks for putting the sand in sandwich btw And honestly, I would rather eat the unappealing mess I saw in that episode than eat any burger, fries, nuggets, or drinks, from your place. It was so bad that I had to eat Wendys to wash it down. Although Im only talking about the burger here, the nuggets and fries I got tasted just as bad as the tasteless filth you call a burger.

SLOW

Amazing love of course get now. Amazing so good like 10 out of 10 would recommend an vegan teacher go mind your own business. Thank you you all are amazing. I love it. I love it. I love it.

We were there about 9am for coffee. clean and fast service. mostly seniors having a coffee and friendly chat. but there were lots of free tables.

It was coffee...

Very clean, friendly staff and food was hot and very good.

Everything is excellent

Typically this McDonald s is my go too as I find the others have worse service and forget items a lot. But last time I came through on a short 30 minute break I found that the snack wrap I ordered was open and not wrapped at all getting sauce all over the wrapping and eventually my car. Coming from an ex employee I know the service could be way better then it is right now as it once was.

Very good and polite

Nice public place to have a coffee and muffin...for 2.25 taxes included.

Pretty average overall, I wish theyd learn to clean their cups off before they hand them to customers though.

Don t care for McDonald s anymore .. kids still love it.

the staff needs to be treated better they seem like they are being rushed and i got a coffee XL triple triple with esspreso shot what i got was a black coffee no esspreso added and when i asked to fix the coffee the server was the manager male and was not willing to fix my coffee and instead gave me sugar and cream on the side at the bottom of my cup was full of coffee grinds I was so angry zero stars and many people have told me not to go here and now i see why the place should get shut down

Went through drive through and I was given coke that have stayed for long

They messed up the orders all the time

Gteat staff

Today I am at the restaurant. I ordered food and I am waiting from last 30 minutes and still don t have my order. No one was listening even upon calling them. They were just pretending like i was not there.

A top notch McD.... open area layout... good service... congested parking if you are driving anything bigger than a pickup

Lady at the first window very rude, rolling her eyes at eveything than continuing to not listen to our order. than we still got the wrong order after eveything

Used to frequent McDonalds every other week, now its every 6 months, never fails that after going through the drive thru I have to go in because something either was forgot, or something was wrong. Every.single.time

Please trained the manager better how to talk to guest

Omg not even a germaphobe and want to puke in my hat right now. Needs a good pressure washing, I m takling 3200 psi. You know with the wide nozzle. Also read all the 5 star reviews. Fake

Pretty slow , Cold and tasteless , McDonald not what it used to be .

Unacceptable. Every time I place a food order, I pay extra for add ons like extra patties or bacon, extra cheese, etc. They keep forgetting to add the extra paid items. Think I will finally stop going there. Ive even asked to be contacted by management over these issues, but they seem to not care. Plenty of other fast food places in the area. I suggest going there instead.

My my friend and I were going through drive through were expecting our food to be hot her coffee hot in in that breath our food was cold and we had to wait outside in the car but it was fine it was just a disappointing dining experience and it was a busy day Id spent the good part of the day in the emergency room dealing with an injury so hungry tired and cold food made for a very unhappy customer future please make sure food is piping hot I understand that which time food gets cold fast

I wish the crew they know how to listen or understand the customers order.. I ordered fries less salt large size and they gave me fries and lots of salt in it... So disappointed .

Parking: Close by Kid-friendliness: Happy meals Wheelchair accessibility: Parking and bathrooms available. Wide enterence.

Past four times Ive gone, no sauces, stale food. Plus some food poisoning in summer 22 from this McDonalds. This location has took a massive turn downwards. Night staff are lazy and dont add any amount of proper ingredients, ie. Lettuce, no burger sauces, plus I ordered recently and had 4 pieces of diced onion, not even a pinch. You could at least put the most minimal amount of effort into your job. Also rude night staff, not hard to put a smile on during night shifts.

food quality and customer service has gone downhill in recent years. it seems like there menu has expanded to the point where they are unable to focus on quality of the key products, fries are bland, burgers are dry. even the drinks tasted watered down

Poor customer service. Extremely rude dude. Incomplete delivery. Terrible terrible terrible service!

Extremely slow service.

Half box of fries and wrong burger. Drove back and went in and they gave extra fries and pie for the mess up.

Ordered drive-thru, and upon receipt receiving our food, it was wrong...as usual.

You can have good food fast food or McDonalds the staff seem to do there best to ignore customers I understand they feel there underpaid and want us to use the kiosks but sometimes you need a staff member but half the time the staff option gets it wrong and God forbid the staff actually take time out to restock and clean the bathrooms

A young man stopped in to warm up his hands this evening. He was causing no trouble; staying to himself. He was there less a minute and was told by the manager to leave. Really???? you cant let someone, who isnt bothering anyone, stay and warm up a bit? What kind of person are you, Mr. Manager?

If you aren t going to prioritize a skip order, or make the driver wait at the restaurant for over an hour to get the order, here s an idea.. DON T ACCEPT THE ORDER. Sat waiting for almost an hour and a half while getting messages that McDonalds needs more time . This has happened to me twice now from this store in the last 2 months I m completely different times. I ve learned my lesson now and will not be ordering again and I recommend others to do the same.

Food quality seems to be suffering lately! Orders are often missing items.

Every time we come here its a dissappintment. This time we ordered a Big Mac Meal with a milkshake. We got a random pop with the meal and charged us extra for the milkshake. And the burger bun was torn up? Plus they dont serve ice cream after 7pm even though they are open 24 hours. For $30 bucks go to a real restaurant.

Natalie was a superb window attendant! Was super kind and considerate and assured all my modifications to my sandwich were followed. Also reminded me about the app, which helped me get my points! Thanks Natalie!

On the weekend the service is bad. Waited 29 minutes for for and coffees were cold from standing there. They are under staffed for weekend evenings. And this is not the first time.

Completely useless. 100% of the time you have to go park and wait because they are never prepared for customers.

Personally, I like the pancakes from this place, my grandson loves their happy meal and my sons favorite coffee is McDonalds

lol staff yelling at each other completley ignoring customers staff yelling and joking and messing around while lines wait I guess this is expected from a McDonalds. Food is what it is.

They are very unorganized and take close to an hour to get your food. Dont come here, save yourself and your time.

We were totally disgusted with this restaurant for not cleaning floors and sitting area and table so ur customers can sit and eat .

Cant beat $1 for an ice coffee!

The lid on my large coffee was not put on properly, when the girl handed me my coffee the lid popped off and I wore over half of it. It left a red mark on my leg and a mess of my vehicle. This was a first for me, but I will be back. This happened Sat. June 10, 2023.

Coca-Cola with bleach 2nd time per visit

Unfortunately this isnt the first bad experience I had. Paid to upsize my fries, but it seemed like all they did was put a medium fry into a large container. When I asked for what I paid for, the manager paid me lip service, then touched my fries with her bare hands, telling me that This is how we do it. Half of the fries were old and soggy, the burger looked tossed together and was cold. Very disappointed. Ive been asked to update my review... Its now over a year later and while the people are nice, Ill say it again... I paid for a large fry, give me a large fry. No cheese doesnt mean no mayo, and holy, PLEASE GIVE ME FRESH FRIES

I am regular customer to this McDonald s, every time I go they say we are out of cream cheese , we are out of chicken items, last time I paid extra through mobile order for cream cheese bagel and when I got there they say we don t have cream waste of money and time. Very bad over here , now I think need to to go somewhere else rather than here!! Vegetarian options: Nothing only lettuce, tomato and onion in vege option.

Fast and friendly

STOP GIVING ME REAL COKE!!! If I ask for Diet just give me Diet Coke it s not that hard.

Doesnt seem to matter what time u go they never get it right

Typically this location is good but they seem to have had some consistent issues with getting orders correct lately.

Ive been in this McDonalds numberous times since they renovated and apparently they will not give a refill on drinks. Every other McDonalds has refills but this one will not claiming COVID as as an excuse, news flash it was all BS. This location is the absolute worst location in Brandon, their drive thru is slow and always makes you drive forward to a parking spot to wait 20 or 30 mins for your order while they push easy drive thru orders though.

We ordered 1 fries and few ice creams, its been 20 minutes were waiting.

Literally make you park everytime

I normally stop at the McDonalds on Richmond Avenue when Im wanting something quick to eat or heading out of town. Numerous times when I have gone through the drive through either their debit system has crashed and are only able to take cash. I have also ordered 2 big macs and a large fry multiple times and 90% of the time I am told to wait in a numbered spot as they are waiting on the fries. A few times when I given them an order for 2 people they have upcharged certain items, made me park and then when getting the food the worker is confused on what order is whos.

Always great service Kid-friendliness: Love the play structure. Food : 5/5 |

Ordered food today and got COLD food not even WARM like even called the store about what happened and I wasn t even done talking the MANAGER whoever was working around 2pm hang up on me? Like the lack of respect for customer and food quality are just down the effin drain never been treated this horribly, COLD FOOD EVEN FORGOT THE DIPPING SAUCE not just once but every freaking time I order from this location it s always ALWAYS disappointing!!!!!!!! Waste of money ! Never order in this location!

Good and polite staff. Vegetarian options: Exist. Parking: 20 lots Wheelchair accessibility: Push buton doors.

As any normal McDonalds is

Same place as every other McDonalds place.

Fries were old and dry, burger buns were stale, the pop was more carbonated water than pop syrup, kids grilled chicken wrap was swimming in mayo, and the team lead/sup on duty was insane with her army style yelling non stop for over 45 mins at the staff. I get they need structure and motivation but this was ridiculous and annoying to people trying to eat at the opposite end of the building.

Avoid this location at lunch. Very slow service and poorly planned as far as parking. Was boxed in for 10 minutes because of the drive thru line. Painful lunch experience!!!

Fries was old stock

Just a McDonalds

Bathroom was very dirty. Food and kleenex strewn about. Toilets werent flushed. Hot and humid in the bathrooms. Dietary restrictions: They will remove items from your wraps if you are dairy free and add more veggies if you are health conscious. Parking: Parking is limited depending on the time of day. Kid-friendliness: Open space, easy enough for younger ones to come and go with families. Wheelchair accessibility: Doors have buttons to open them automatically.

Typical McDonalds. Service was pretty good though.

So slow. Waited 45 mins in the drive-thru with a crying baby, and there were about 10 people ahead of me. Almost 5 minutes per person at a fast food drive-thru is ridiculous.

Cleanest McDonalds Ive eve been in plus they offered table delivery service!

On the night of Sunday December 17th at 7:49pm lots of employees were standing around, while customers were waiting for their food, the one senior man who was working in the front was trying to get his staff to help him, but those women were just visiting each other and hugging instead of getting customers food quickly, I was waiting almost 20 minutes for a mcdouble and a junior chicken, 20 MINUTES FOR TWO SMALL BURGERS. the only employee that was working up front was that nice senior man, he deserves a raise for doing everything himself. And shame on the ones standing around talking to each other, some of them were done their shift, they shouldnt be behind the counter if they arent working, because me and some other customers were waiting awhile for our orders. Im not happy with the ones that were standing around not helping the senior employee.

Burgers had to much sauce on them , Burgers slid out and buns crumbled

Sat in the car waiting for my food for 20 mins just to go inside and find out they gave it to someone else. Then waited an extra 10 for them to remake my order. Fast food, what a joke.

Camped outside

Went in for a quick snack. Always good food. Cheers

Pretty hard to get the proper order if you order more than one meal. Half the time your burger has to be assembled yourself before you eat it as it was all just thrown into the box.

Very angry that two of the locations in Brandon call themselves 24hours when the inside of the store closes after midnight and you can only order through drive thru, I had to get a cab just to drive me through to get food and the meter ran the whole time and cost me $10 just to sit through drive thru, OPEN THE INSIDE OF THE STORE!!!!!! I spend A LOT of money at this establishment and would like my 24hour service available 24hours!!!

The employees are rude talk about customers an point at them I told the manager he didnt care should jus shut the place down or hire people with respect never going back

Kid-friendliness: Took grandkids for ice cream. Staff very friendly.

Very nice service and food and chipper

Placed my order at drive thru. Was asked to go park. 20+ minutes later order arrived missing items. Go inside to ask about this and a server asked another is this the order you dropped?. Another 15 minutes got the balance of my order and a half a$$ed apology. Couldnt get a refund for the now cold items so had to take my $50+ order which is now cold and soggy and feed the family. I used to visit McDonalds a lot, almost daily. But it has been some time since my last visit and now I rember why. Quality of food is not worth the price.

Very good experience. Fresh tasting double quarter BLT

Waited 10 minutes for my meal. This was a drive-thru ordered. The fries were cold and soggy and the burger was cold. After waiting that long you think the food would be fresh and hot!

Just another food factory.