McDonald's in Brandon

Building is pretty Spartan when it comes to amenities, bathrooms have been rearranged and there is no space to stand to either wait for your order, place your order or look at the menu easy enough to read it. One of 4 kiosks was out of order due to either someone wrecking it or an accident of some sort No updates. Staff seem to be self absorbed into their work and with ONE till for the 15 or so people in the lobby its ridiculous. The Walmart McDonalds has been better quality, and QUICKER for the last year or so. Ive almost completely quit going to this particular McDonalds because of how poor the service is. Coffee tastes like they made it with the mop water, burgers are sloppily made (burger two inches out of the bun) on most occasions the orders are wrong. Its FAST FOOD NOT A ROLLS ROYCE.

Was waiting for a cheese burger and a drink in the drive thru for 15 mins I did get a free apple pie for the wait. Thanks I guess?

Service was super fast and friendly staff

What can I say its mc Donalds

I dont like the atmosphere since the last makeover really cold/not comfortable seats no play area anymore the service went down needed to wait 15 minutes on 4 cones!!! Staff is walking around doing nothing not cleaning or anything and talking their own language

Water pipes were on from underneath the grass

Sure they are open 24h but can t get any service out them. Just another hit to truck drivers.

Quick fast foods always been hot and fresh convenient location on north hill

Quarter pounder was cold, cheeseburger deluxe was not made properly and 1 cheeseburger also not made properly.

Better then the Victoria location yet still messes up coffee. Milk no sugar. Gives me cream and tons of sugar, bruh. I said diabetics and you still did that.

Need a monster truck to go thru that drive thru, almost lost my bumper and curbed my wheel. The pavement is out of hand and should not be open.

Very clean, nice staff

The food is delicious

Don t usually leave bad reviews but didn t think that it would take 45 minutes to get food. Stopped last night on the way home. Went in used the washroom then went to the kiosk to order. Got half way through our order and nothing you touched would work. So cancelled order on it and went to the till. Waited 10 minutes and no one came to the till. So we went to the vehicle to go through drive through. Paid at first window went to second window. Got our drinks and happy meal for my youngest and was told the other food would be a bit. Waited 5 minutes till another person come up behind us then was asked to pull into pick up spot 1. Waited 20 minutes. Yes 20. As I got out they were coming so I said I was just coming to check and she replied we were making sure everything was fresh so get in the vehicle and head down the road and fries were piping hot. Awesome, grabbed my burger and chicken nuggets and they were cold. If I wasn t in a hurry to go home I would of went back. Then go to grab straws and none in the bag. This was the slowest I have ever seen at any McDonald s. Back two years later and same slow service but it s cleaned up. Note to self do not stop here again.

Big Arch all hype, served cold with barely warm fries.

I went through the drive thru and I asked for lettuce and mayo to be added to my breakfast bagel I didn t get it so I had to go inside and when I told the man that my screen didn t say add mayo and lettuce, it just said ask me under my altered order He tried to tell me that they don t have add mayo and add lettuce buttons LOL So I asked him You are trying to tell me that you don t have add mayo and add lettuce buttons He s like yeah, we do have I was like OK? Why you lying, man?

As a truck driver, the only problem with this place is theres no place to park the truck close by. I dont mind going for a walk. When the weathers nice but as soon as winter hits.I just skip that one completely

Convenient spot along the TransCanada for a stop. Facilities were clean and well cared for.

Good food and service

Keep not giving drink trays for curbside orders.

Waited way too long for food. The chairs are super uncomfortable. Tables are dirty. Staff are not helpful and then a super loud ear piercing alarm went off for 3 minutes. Very un happy with this location. Dont know which is worse, trying to go through drive thru and getting parked or coming inside.

Such a lovely place!

Staff could be more friendly

McDonalds food has really slipped in quality for the prices. The prices are way out of line. Service? What can I say you order from a kiosk or the app and WAIT, someone hands it to you. That s not service. Bathrooms were relatively clean.

Wrong order every time a new menu item is introduced

Cappuccino took a really long time.

These people are slow. SUPER GOD DAMN SLOW. Back then when there was a playplace, this Mcdonalds was busy BUT QUICK! Nowadays, people that work here take their time to make the food, WITH ONLY 2 PEOPLE WAITING FOR FOOD!! Today I ordered from them in person which took atleast 20 minutes. 20 MINUTES FOR SOMETHING I CAN EASILY MAKE AT HOME!! We asked the manager 10 minutes before we got our food, when will we get our food and she responded with, Oh im sorry, we ll try our best to be quick Then 10 minutes passed, right when we trying to cancel our order, they came out with the food. TOO SLOW AND NEVER AGAIN. WORST MCDONALDS EVER

Came to pickup mobile order through drive thru line as directed by mobile app. Got turned by saying order punch machine not working. Liars. Time 4.10 in the morning. I m a truck driver, I missed two tim hortons for this. But they are able to take orders from drive thru vehicles. Order taker was Punjabi girl. I can tell by her face that she was lying. I don t usually put reviews but I need an explanation for this.

Left after not wanting to wait in a very long line.

Kid-friendliness: Its not kid friendly anymore, they removed the playplace completely. Food

Service was fast and had everything right

Always quick to get your order to you

Just ordered a mcchicken sandwich with Hebinar sauce , she put penny side sauce in whole sandwich.. hard to eat dry sandwich.. was so hungry. Just ruined the whole taste and mood..

Burgers are well prepared. Restrooms are clean and staff are friendly.

Standard. Clean.

Wow , 5 mins in drive through and again you cant get a simple coffee order right. Minimum wage is to much. Good job .

They got rid of the play place which was the only reason my family stopped at this McDonalds. Now its just a sterile made for McDelivery restaurant. Food is standard McDonalds, which is only fine and has increased price 100% in the last 10 years. Kid-friendliness: Not kid friendly anymore.

Its McDonalds, but the service was fast and courteous

It took 10 minutes to order, then another 15 minutes to get our orders. Service is very poor. They only pay attention to drive thru and disregard the people waiting inside.

Good service and great location.

Got my order wrong, and now I have food poisoning thanks to your staff. Amazing way to spend a Friday night, throwing my guts out and laying on the bathroom floor, cheers.

Unethical people working here. The manager tried to charge me almost double the price for a sausage egg McMuffin.

Asked for ketchup, did not receive any. It was even written on the receipt

Had to get Parked in the drive thru when all i ordered was 2 Cokes. Also the new renovations are terrible

McDonald s food is the same everywhere, that s the joy of a franchise. However my issue is they took out the kids play area to increase the drive thru. We used to take the kids there, they would get happy meals, ice cream and play. But not anymore, they want the dining experience to be in and out as fast as possible.

Not impressed

If you want to overpay for subpar food with zero service in a mostly automated and staffless environment then this is the place to go.

Why did I just wait 10 plus minutes for a simple Big Mac meal?

New renovations take away any welcoming atmosphere and it now resembles a school cafeteria. Food is horrible(even by McDonald s standards) and staff can t get orders right(15 minutes for a McFlurry?!!) Franchise owners also did away with free refills to make it an extra charge(never seen that at a McDonald s before, greedy folks). Go literally anywhere else and get better food and service.

Waited forever in the drive thru people who ordered after me got their food before mine, once I got my food they got my order wrong so I went inside to get my order fixed, the one lady took my whole meal to the back and I waited there for it for 10-15 mins, once I seen what looked like the manager I asked her where my meal was and she made me talk to someone completely different who didn t even understand what I was waiting for, I explained and she only brought me back the items that were wrong and not my whole meal with my other items as well, after waiting again for another 5 mins they finally gave me my other sandwich but the sandwich was still wrong I had a egg blt on a bagel even when she asked me what I was still missing she didn t even listen to what I was missing which is probably why she gave me a McMuffin blt instead of a blt on a bagel but at that point I was so mad and I didn t wanna be in the restaurant anymore! I will not be coming to this McDonald s again I ll just go to the other ones despite how close this one is to my hotel room. Do not recommend going here if u want a hot meal they take forever and seem to mess up, maybe it was a bad work day but I waited for a total of 35-40 mins for something that was supposed to be quick.

Excellent coffee.

Love the ice-cream

This food tasted good. The bun was fresh. This location is better than the Neepawa location. It is always a nightmare at the Neepawa location. Glad this one is better!! Love McDonalds once in awhile.

Honestly the food was fine, but we were stuck in the drive through for 15 minutes. Normally I wouldnt care, but I had a hungry 2 year old in the back seat so it felt like an hour. Next time hopefully faster service.

Didn t bother to inform us when we got an egg BLT that they don t have any tomatoes so it s not actually a BLT..don t allow free drink refills anymore and I guess speaking English isn t a requirement to work here? Seeing as how we had to repeat ourselves 3 times per item while ordering at the drive through because the girl doesn t know English. Won t be coming to this location anymore and would recommend to others not to as well.

There s about 100 people here I swear. Two large busses and tons of people ordering. Staff members all deserve a raise for the pandemonium I just witnessed and how well they were getting everything done. Noticed a few rude entitled younger people being super difficult and the staff handled it well and kept going. Very impressed. Keep up the good work. My food was hot, fresh and came up quite quickly even with the massive rush. Thanks!

Kid-friendliness: Yes Wheelchair accessibility: Yes Food : 4/5 |

Kind of unfriendly service ,it is a cultural sign the workers show to customers.

Worst service I ve ever had at a McDonald s in my life. Filthy restaurant with rude staff. Highly recommend avoiding this location . Should have waited until I hit Portage Food : 1/5

Went through drive thru gave girl my code and told me she couldnt put it in computer so I am out those points.

Went to eat supper my the kids we loved the new renovated very bright and spacius nice and clean washrooms. Kids received free activity and coloring sheets for sure come back again Kid-friendliness: Freecoloring activity pad

Fantastic experience

Beautiful place to eat bright dining room and friendly staff

Amazing staff and service. Wonderful

The new floor layout is really in this location is really bad design for customers. To use the first kiosk your blocking the main entrance, on the opposite side theres not enough space to use the kiosk without bumping into the person behind you. When you enter the main door the first thing you see straight ahead is a black wall. Not a employee greeting you or aknowlaging you. When your in the sitting area it feels very isolated from staff making it feel like your ignored if you have any requests.

Its McDonalds

This McDonalds will poison you!!! I almost died from food poisoning. U would be better off going hungry.

I pass by this location multiple times a month with a group of people. Ordered a grilled chicken wrap, after charging me they said they ran out. And convinced me to take the breaded wrap. The cashier said hed double check. There was none. I wasnt able to change my order as it was already charged. Second we turned on the highway we ate. The wrap was cold and disgusting. When paying full price for the items they sell they should be making it fresh not serving items which have been sitting for hours.

Renos suck. No more free reffils

Took 30 minutes to get our food. We ordered the new apple pie Mcflurries, after about 10 minutes after they finally told us that they ran out of the apple pie ice cream. They allowed us to substitute our mcflurries for skor and smarties ones but those were cheaper than the apple pie ones we payed for. After we finally got our Mcflurries we stood there for another 10 minutes trying to receive a refund. Will not be going to this McDonald s ever again.

Pleasant new layout..bo more indoor kid exercise play room..bright and slick

Many, many times we ve received the wrong food, or they ve missed some items from orders but the place is cleaned often, at least from what I ve seen, staff are nice and have apologized or included items for us if wait times are longer than expected. Food is McDonald s, it s good but nothing special.

Got our order totally wrong but we ate it anyway. No time to turn around and straighten it out. The food was good just not what we ordered.

My coffee was cold and my burger wasnt made the way I ordered it

Junk

Were traveling through Brandon today and stopped here for drive through breakfast. After we drove away we went to start eating and we had recieved the wrong order. When we went back, the staff were incredibly helpful and fixed our order right away, even though it meant dropping new items because breakfast had just ended. They were very helpful and apologetic. 5 stars for customer service. Especially Leslie. Thank you all!

Couldnt get my order correct.... again

They dropped my order and had to wait for another one.

Fairly decent food a speedy service

The food quality seems to go down, the prices go up. The style of the restaurants has been shifting over the years from this red-yellow place for kids to the beige-brown café. It also seems like McDonalds Canada is missing out on seasonal promotions that can be found in the US

Thank you for letting us celebrate birthday at your restaurant. My daughter and her friends had a great time. Miscommunication happened and double booking happened but we adopted. Nothing wrong with singing birthday song and eating cake outside playland :) its spacious enough for 25 of us to eat our meals and let kids enjoy. My child had a good time thats all matters to me. Thank you

The food is McDonalds, I expect you know what you are getting. Place is clean. Service is reasonably quick but can slow down a lot when they get slammed which happens reasonably often since they are on the highway. Update. 80% of the time your order will be wrong. Kid-friendliness: Play structure available. Change tables in the mens washroom. High chairs available.

Used to be great but turned into a chaotic mess of a restaurant where you have to wait 20 min for a simple coffee or ice cream, and will likely have to remind staff why youre there and what you ordered.

Make everybody in drivethru pull ahead to wait longer. My suggestion is you tell them no, you ll wait right there at the window.

Love the Cheeseburgers and Coffee from McDonalds

The food was good, and greetings friendly, as is usually the case, but it seems more often than not, when ordering through the drive thru, Ive been told to pull ahead and wait and the wait is usually 5 minutes at the minimum. Id like to see this improved as its really a drag and makes me not to go to this location.

Stopped for a road trip cheeseburger and fries. McDonalds is what it is you either like it or not.

Employees not much happy,to the customers

Had to wait in the stall for like 10 minutes while they made food, while we were waiting we saw every other stall fill up with drive through customers cuz they didnt have stuff ready. However when we did get our food it was very hot and fresh so not a big deal

Went through drive-through, food was good service was fast!

Horrible experience every time I order anything, especially Happy Meals. From no sauces, no toys, items with no dressing or just flat soda, forgetting to bag what I ordered, taking my order wrong, receiving the complete wrong order, etc. etc. my experiences lately with this McDonalds have been absolutely ridiculous.

There was no ice, no ketchup, no straws or lids for our cups stocked. But the food was good and our order was correct!

Infested with flies

Made an order at drive thru. Waited 15m for it to arrive only to a confusion of 6 other customers food when ready. Took off and took a bite of my food and you might as well dumped the whole container of salt on it. Couldnt finish the first one neither with the second and third one. Food chain across the highway might of been a better choice.

Best Mac Ive ever had... very tasty and freshly prepared. Purely. I really liked it.

Kid-friendliness: Good Food

The staffs are friendly and the food is freshly made

Good place to eat with family as there is play area for kids

Only bought coffee

Same old same old

Broken urinals and broken hand dryers. None working. Food was standard, except they didn t do no onions as requested on one order.

Service was as can be expected however the washroom was horrifyingly unsanitary. Non functional sinks, broken hand dryers, overflowing sewage from the urinals, dead flies and garbage covered the floors. Ive been to many gross roadside bathrooms and this stood out. It left me wondering what the state of the kitchen was if this is considered acceptable. Can employees wash their hands properly before they handle food? Would recommend stopping somewhere else in town.

Everything was good and service was fast.

I would like to say that the staff working at the the 1021 Middleton Ave Mcdonalds are disgusting. I ordered a small ice cream cone for my dog that has reached the end of his life and it was his last treat. I was called up the counter and the lady at the till said sorry ice-cream machine broken!.I said really its my dog last treat and it his favorite thing in the world she laughed walked away got the manger. The manger said what do you want I said money back. She said For that little of an amount, we can just exchange it. Why do you care so much. I said give me my money back now. Then she laughed, then proceeded to give me money then said put your card in we don t give returns any other way. I said I dont care just give me back the money. She final did and I left. ¹

I stopped by first time , I m from Brampton this store was very clean and tidy. Our food was ready fast and was hot and fresh. The staff were really nice and welcoming

Good place to eat

Very nice customer service

We stopped here for a quick breakfast and we were going to make one of the orders into a meal because we thought we would save a bit. We thought wrong, the order wouldve cost an extra $1.20. It made no sense so we just omitted the meal idea. In our order was a pumpkin latte. I had taken 4 sips and found that it tasted terrible so we returned it. I explained I didnt like it to the attendant, then I had to repeat everything to the manager. The manager said well do you want a regular coffee instead? I said NO, Ill just take my $4 back. The manager replied well the only thing I can do for you is give you a regular coffee because you did drink your pumpkin latte. I said how else am I supposed to try it, I had to take a few sips ( 4 to be exact). She said well you did drink it. I said If I did drink it, it would be empty and I would be returning an empty cup to you and furthermore I am not going to pay $4 for a regular coffee. The manager finally agreed to give me a refund. A customer should not have to argue with a manager when they want to return an item they are not satisfied with and listen to that famous one liner managers use when they dont want to give you a refund well you did eat it or you did drink it. That one liner will only work if your trying to hand back an almost empty product, not something that is more than 3/4 full. Then I tried my peach mango splash and it was so sweet, I swear it is 50% sugar, so that was another disappointment, but, after the treatment I received from the manager I figured she would try to argue the same line that I did drink it, even though I only took one sip so I just chose to throw it out and absorb the cost of it $2.69 plus tax. I do not deserve to have to engage into an actual argument when I just want to return a 3/4 plus full food/drink product that I do not like. I do not want to hear No the only thing I can do for you is give you a replacement.

Awesome fast service, nice friendly staff and clean restaurant:) Vegetarian options: Fries and ice cream Food : 5/5 |

Fries were fresh and hot, the quarter pounder was good as always.. your typical run of the mill McDonalds.. nothing special but nothing to complain about.. Parking: Masive parkin lot Kid-friendliness: Kids love the food Wheelchair accessibility: There is accessibility

Fast service

Mcflurries only filled 3/4 way full, unfortunate lack of service. Oh and to top it off gave me a grilled chicken sandwich instead of crispy chicken sandwich..

Busy place and friendly environment Kid-friendliness: Playland always great Food : 5/5 | Service

Waited 40 minutes for food.

Consistent and always good.

Delicious stuff

The slowest fast food I ve ever ordered. First fast food joint I ve seen with 5 wait for your food parking spots. This day was parked beyond the 5 spots

Went through drive thru and ended up parked waiting. Staff wandered around the parking lot for 15 minutes looking for me, even though I parked where they told me to! A drive thru is meant to be DRIVEN THRU! Food was ice cold and wrong. Hate this place!

Waited a long time for drive through order. Felt like we were forgot about.

Love it for breakfast

Long wait for in person order...they would rather you do it online.

Some of the food was cold and tasted old like it was sitting for awhile

Same as most Mcdonalds

It s good food and service

Food was so greasy and extremely plain wife and I couldnt even finish Even my daughter didnt finish her cheese burger Food

Terrible location parking lot always has garbage everywhere, had to repeat my order 4 times for the girl to understand what i wanted then had to wait 10 mins for them to change all 3 syrups for the milkshakes only to have mine forgotten as i watch them take orders to the drive through. For a fast food place on the side of the highway these guys are useless

Real fast, real fresh.

They rarely stirred up the coffee

Very slow 20+ minutes to get 2 happy meals

Stopped for lunch before heading home 1.5 hrs away Service was terrible, food was cold, and this wasnt the first time. I assure you tho this is the last time we will waste our money here. December 16 2023. Food : 1/5