McDonald's in Brantford

This location was disgusting.The pop station was very dirty....no clean tables ....the staff were more into themselves rather than serving customers...I will never visit this location again...I am not even sure I will visit any McDonalds again...They all seem the same nowadays...Too many young people with no care about customers...No supervision to keep order in the place....The big Mac is half the size...you never get hot fries unless you upgrade to large....The value is no longer there....I can eat at a clean restaurant for the same price ...

I just order 3 burgers, 1 medium and 1 large fries and both fries were very very old and refried, total cost loss was $9.45, thanks

Love that there is still a play place at this one!

24 hours but is NEVER open? continuously pylon s infront of the drive thru even when employees are currently present.

Always so so slow.. and food never fresh so doesn t make sense why it s so slow?

Customer service is poor simply because of the caliber of staff. There is no care for how staff attend to customers. Aside from my experience I will provide solutions. 1. Have mystery shoppers come in to evaluate service and that the manager is actually doing their job. 2. Why are happy meal fountain drinks not being poured when food is table service? If there are kids meals and the table is in the playplace, most parents dont want to leave their child unattended. 3. Happy meal toys. If toys are unavailable place a sign on the toy display saying SOLD OUT. (Mainly for popular toys or all toys). 4. Cleaning of the playplace. Maybe shut down the kids area twice a day for a cleaning. 1pm and 4pm. 15 minutes. A quick mopping and drying of floor. 5. Label the recycle or paper slots. I see 3 holes but what are they for. Garbage and ? Mcdonalds needs to do its part to help the environment. 6. Hire a cleaning role. The individual just cleans the dine in area, cleans trays, wipes down fountain drink area, clean bathroom, playplace. They will be kept bust enough for a hourly pay slightly higher than working in the back to make it more appealing or rotate staff.

Can t ever order a normal mcchicken or Mccrispy. They always throw on junior chickin patties here. Every time I go back in they don t do jack shit. If it wasn t for my boy working there I d never get my drive thru order fixed. Inside the Floors are constantly wet near the fountain machine n there isn t ever a wet floor sign(at least every time I go in). Just watched a kid and parent almost bust their face of the counter cuz there isn t a wet floor sign, thank god they hit the floor instead lol. The Walmart McDonald s in town here has already been sued/fined multiple times for the same reason after people get injured so I m surprised there isn t ever a wet floor sign up at this location

Always had the best experience at this location. Recently did my toddler s birthday party and everyone was great! Special thanks to Emily, Breece (not sure if I am saying it correctly)

Always good service and kind people

Meh. Much room for improvement

Kid-friendliness: Play area for the kids. Recommended dishes

I had my son s 6th birthday there tonight and it was amazing until the end! They did a great job with decorating, putting the food together and the two helpers did an amazing job on making sure if we needed anything we had it! The only part I was not happy about was I am in charge of kids while they are in my care and I cannot just let them walk out the door or have other kids come in when I need to count my own party.. right as the parents are all flooding in I had a McDonald s rude employee come at me trying to force these other children in to play while I am over whelmed trying to make sure my kids are going to thjer parents.. I get kids can come in but if u book out a spot and pay good money I shouldn t be rushed out or meant to feel my party doesn t matter. Only thing I recommend is give 10 minutes extra for the party to leave before other kids to come in so we can have our other kids with their parents saftley. I also don t appreciate the staff member being rude and saying it s not like they will eat ur cupcakes bc that was not the issue my kids my party their safety is most important. So to that rude employee find a diff job if u don t like the one ur at.

Need to consider people inside the restaurant. Not just drive threw

Good food, no one can match there food quality, and super fast service.

I ordered coffee, it was cold.

Now its fixed thank you Useless pick up monitor, waiting time more than 15 min usually. Feels like some bar and restaurant serve faster. SLOW food

McDonalds food. The people working here are always awesome. Especially the morning take out window people

No egg in my sausage mcmuffin

You need to watch the order of cars in drive through. One speaker box gets absolutely ignored while cars file through the other lane. Edit: Gave them a second chance which was a HUGE mistake. If you like COLD stale burgers that taste like leftovers from the day before, this is the place for you!!

1 of 5 times you get something wrong with your order. Especially if you upsize your meals. Food is as you would expect and staff is always pleasant. The inside seems a bit tired and dirty. Worst part is the WEAK ass soda. Ran into Rockin Robin there good times!

The little retards who work there are less than useless. I cant wait until they are replaced by automation. I weep for the future. Go buy your food anywhere else.

It was McDonalds.. only stopped because I needed something fast..

No one wearing headset i waited 10 minutes to order when i came to window no one there to take order

Parking: We visited on a busy summer weekday and guess this as the reason to find parking difficult. Food

It has a play centre

Very dirty in there tables was dirty pop on the floor will not return to that location

Worst McDonalds I gave been to, the staff was yelling at customers (the one making fries at 6 PM on June 23rd and touching her hair with her gloves ans then touching the food.) She was messing up the orders and then leaving the fryer to yell at the customers- so vile and gross!!

Very disappointed with Mcdonalds anymore . I do not drive and am on odsp so I usually order through delivery services . Food is usually cold and something is always wrong with order. Last week or more ordered from King George location. I got meals and fries were all over place in bag and missing fries and missing pop medium pops I called and made complaint and was issued free meal coupons and told like always would talk to staff these places say this all the time but the mistakes keep happening. This evening I just ordered from Mcdonalds Colborne street i ordered 2 6 piece chicken nugget meals as was a deal. Got food it was cold . The fries should have been medium they were just tossed around in bag both medium fries were missing half of fries . Very disappointed not sure if its students who do not care or workers who do not care but to have it happen a lot from each location is not good. Whether u make 14 hour or 20 hour you need to make sure food is made correctly and packaged correctly we as customers deserve that especially paying what we pay for this food . Please start to pay attention and get the orders correctly

Parking is terrible

Fast speedy service

Worker did not want to be there. Food was made sloppy and my order was wrong

didnt even give a fork for poutine

This McDonalds was clean and the food wasnt stale nor were the drinks flat. It was a nice change for once eating at a McDonalds.

Waited 17min in drive just to get to the speaker to order. It was 7:50pm. Get to the speaker and the ice cream machine is apparently down. TERRIBLE SERVICE!!!!!

Frequently pulled to wait for food late night which is fine, but then the fries are cold.

Has a kids area inside great for kids service is spectacular always kind and considerate of others they will even bring your food to the play room if you cant come and get it Parking: Depending on the day and hour its hard to find parking they have 2 rows of parking or you can park infront of Tim Hortons next door or tahinis on the other side of parking lot of you want to burn the calories you have eatin Kid-friendliness: Play area that is pretty well maintained lots of food choices for kids pretty sure the bathrooms also accommodate with lower toilets and urinals

I had two visits in one here... First and last. Stinky inside , stuff not very professional, for fries cold and so on. Teenagers (not good or drinks at th time)in payarea scaring the lil ones and nobody seems to care .

Worst mcd i can say Very poor service Long waiting time

The food is rarely fresh along with correct. They are very cheap on fries. Napkins must be in short supply b/c 3 meals ordered and 1 napkin given. In addition the reastaurant is very dirty even when not busy. Tables and seats are sticky and floors are gross. Just more reasons to stop eating at MCDs.

This is about the worst McDonalds going. Every time I try to get an iced coffee here its not very good. I just replaced cold fries I got in the drive-thru for more cold fries. Wont be stopping at this location again even though its most convenient for my drive to/from work. Ridiculous for $5+ medium fries. Old and cold. The counter staff even went as far as saying I claim my fries are cold. No they were certainly cold and they were cold the second time and my $5 went in the garbage because I couldnt face complaining again.

Lazy employees, always 15-20 mins wait even there are only couple of cars. Slowest McD. Every time I go it takes forever to get food even it s not busy.

Some smart working in this Macdonald were thinking that the customer is stupide. I was on drive thru and waiting for someone who can answer me to take the code of my mobile order. I saw one car in other side came after me and give his order, I was wondering that maybe the system in my side is not working, I drive to window before that car I gave them my order and the show started excuse me could you please park you car until we bring you order, ok no problem. Car after car, minutes after minutes no one show up after that I knocked the window and I said I hope its not jok because I was waiting for long time for 2 wraps thats not make a sense. After the employee said 30 seconds more. And finally the wraps is provided but surprise I opened to eat and the wraps were fking cold thanks for the joke but I am not loosing anything I return back the wraps that will be waste means in garbage and Macdonald lost 10 dollars because some of employee think that he is smart . I didnt loose anything but Macdonald lost money paying materials and food and energy also employee paying to do stupide jokes.

After going to the drive thru this evening I wont be back. We waited patiently while three cars infront of us were all served from the main window, once it was our turn we were asked to move up to a secondary window to wait, there was no one else in the drive thru,I mentioned to the girl at the window that Id rather stay there as in the past someone had hit my mirror while parked there, she proceeded to give attitude stating i shouldnt be worried about moving up and having my mirror hit since no one is behind me, again why do I need to move Im not holding up the line and everyone infront was ok to stay there? When returning with our food she handed it to me and slammed the window. I understand working in the food industry is stressful however people like her should realize she represent a business not just themselves. After all of this our food was poorly packaged, and the drink was 3/4 full.

Sat in the drive-thru for 10 mins before placing order. 1 car in front of me. 2 cars in other lane when I arrived. The other lane was taking orders off 3 to 4 cars before even taking the other lane. As cars pulled into the other side they took those orders first. I ordered 1 large coffee. Got to first window no problem. 2nd window tried giving me a drink that wasnt mine. Asked for a manager, different person then tried to give me food. Still no manager. Finally manager came. She was no help. Finally got my coffee and had to them go inside because it was pretty much black. Not 3 milk 3 sugar. Team leader at the counter. I told her the coffee was wrong and had not the right stuff in it. Instead of making me a proper coffee, she brings me some milk and sugar and a fork for me to make it myself. REALLY!!! Absolutely wrong that I pay for a coffee that is wrong and instead of fixing it they make me do it myself!

The young man on drive-thru sounded like hed rather be having a root canal procedure than taking the order. The amount of lettuce on my bacon crispy delux was minuscule. The whole sandwich was falling apart and misaligned.

Clean. Get what you pay for. Edit: More and more often we have to wait far longer than any other McDonald s and it s always being served Cold. Managers. Get your act together. I get it that they are students but this is a multi billion dollar corp built on fast service.

Truly if I could give this place a 0 star rating I would, went through the drive thru tonight at 1030 not a single car in the drive thru or a customer inside, I went up to the speaker and waited for 10 minutes without anyone greeting me, I said hello and still no answer to the point I actually googled the address to see if this location was even still open . I drove up to the window where two staff ran away????? Finally the manager ( young girl) came to the window and greeted me as if I was interfering on her conversation, I asked if they were open and she proceeded to say yes but we re understaffed tonight . For one customer??? Whatever that means . Don t go to this place if you want to order lol these people don t work clocked in.

My girlfriend wanted to grab some McDonalds as a treat for McHappy Day and when we go to order in the drive thru, the clerk clearly had a bit of an attitude. Didn t ask her if she was collecting points and she had to repeat things several times. Once payment was done we get our food and initially got no straws (a frequent occurrence at this location). We also specified several times that we wanted iced teas and yet were given Sprites. This would ve been noted through the customer survey however we weren t given a receipt either and couldn t be bothered to go back and make a fuss. Daytime staff do a decent job but night staff always seem to mess something up.

Literally everytime I go here (pretty often) they manage to screw something up. Stop hiring brain dead children. Food

Long wait at Drive thru and staff are so angry at me for no reason. And they are super slow.

hello everyone reading this specially the management of this mcdonalds i came to pickup an online order at 8.20 PM skip order and the order was right there in front of me and there were 3 girls at the front. one was constantly talking to 3 boys might be their friends and they didnt even asked me how can i help you. i stood for about 5 minutes at the front counter and they were watching me but didnt asked can i help you and then more rude there was a girl i called her at least 15 times and she didnt even responded and heard and neither she replied or acted and i called her at least 15 times then there was another girl there i called her she also ignored. my order was ready from the moment i reached the restaurant and it was right in front of me and i got it 15 minutes later when there was a girl that was standing at the drive thru she came and gave me the order. it shows pure racism, disrespect and pathetic service. if the owner or the manager is reading this i dont know the names of that girls but this happened at around 8.20 PM-8.35 PM on Tuesday 26th match 2024.

Tray was dirty, food cold, ice cream not full. Took long time to get food too.

Good times

Drive thru jammed so I could not move for 8 min. Staff asked 2 cars to park and wait for orders just next the drive thru window. Another car got battery died so I could not move until they served these 2 cars. Bad planning for temporary parking spots just by the drive thru window.

So slow, was In line for 25 mins if not longer for drive through, everytime I come in there is sauces all over and its just gross, workers are on their phones, lazy, service is 1/10 for speed and they ALWAYS get orders wrong. I always have to go back. Go anywhere else but this Mc Donalds.

Same as always.

Drove thru for a late night snack. It was good! The fries were hot, and the spicy chicken sandwich had bite.

Staff were very friendly. Food was fresh and hot

Nice place to dine in, customer service has a lot of weak points but nice people, always always always no matter what, there s something wrong in my order at the drive-tru, curb side pick up is better, at least less issues with wrong or miss items, but takes a looot of time, is not fast, and mc Donald s is getting expensive for the service back that you get.. not fast, not taste food, nos instructions followed.. Parking: Lot of spots Kid-friendliness: Perfect for kids Wheelchair accessibility: Accesible

I frequent this mcdonalds their success rate is 80% ...20% of the time there is something wrong with the order. Check your stuff before you leave

The staff needs to learn how to read.

Young people at there best

Kind staff (managers can be rude to employees but regardless) Jordyn on drive through was great!Overall the food was amazing and super fresh. Thanks again!!

this was the MOST scrumdiliumptious food i have ever mucked. literally the most fresh natural ice cream ive ever eaten that lowkey reminds me of my ex boyfriend brad. maybe i should call him

Just stopped by for a quick coffee and muffins for takeout. A good option for coffee on the go.

I m sorry, I know it s just kids working here, but this has to be the worst McDonald s. It s always dirty inside (lobby and bathroom). Biggest complaint is drive thru: there is almost always something missing in the order or made incorrectly, and the food is not as fresh or made as well as other locations (Stanley street is awesome-every order has been perfect). The food is never ready either. You should never be parked for a drink, a cheeseburger and a fry. This is your basic order, yet almost every time we go through, we get parked. Parking cars and pausing taking orders to maintain successful drive-thru times is not the answer. The solution is better management and training. Please someone read this and make changes. This is our local McDonald s. Lots of our friends and family work here and they take a lot of grief from disgruntled customers; it is not their fault. Oh and please- more than 1 napkin for a large order would be nice too.

Service was good. Food was good. My favorite thing about this mcdonalds is that its right beside the fire station.. ( soft spot for firemen ahahaha )

Super slow and unorganized staff. Waited over 20 mins for them to bring a mobile order out.

Drive through is slow at dinner time. Confusing parking for curbside pickup.

McDicks hangover meal hit s different

Love it

I got 3 hash browns and a sausage Mcmuffin for breakfast this morning the drive-through was empty so they werent rushing at all, and I got a chicken sandwich ....... not sure how that happens ......... they dont even sound the same .....

Pretty good service, too bad they dont serve the chocolate croissants....

Very good but sad that Ronald the wasnt there to greet us himself.

Worst service ever received.

This location has got to be the worst. Its fast food, so generally, I wouldnt post a review, but this warrants it. I have been a handful of times to get a coffee before my 11pm night shift, as Tims is closed. Not once have I had a good coffee. Its either old and cold, bitter, and tastes like sludge or theyve messed up a simple order. Is it that hard to have fresh coffee??

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The worst McDonalds in history.. made to wait everytime Im there. Today was a 20 minute wait and after 15 minutes the manager had to retake my order and she was quite a ridiculous example of poor leadership. Closed the window on me twice and couldint get anything right. After an entirety fraustrating wait and poor experience the fries were almost empty .. putting a small frie in a large box does not make it a large. The cheese on my burger was so far off my burger it was outside of the box. I worked this job for many years in the past. I would have been ashamed if my team gave service like this once let alone on consistent basis. The management uses the fact employees are young as a scape goat..Hate to tell you managers it is literally your job to teach them to do the job. Their failure is your. Generations of McDonalds have had young employees and did fine.. highly recommend maybe just driving past this location

I went to drive thru and dine in a couple of times at this location I usually take coffee for a drink in the meal. Every single time my coffee is served cold or slightly warm. I have been to many McDonalds locations in the country but this has never happened, so bit disappointed.

Gave me wrong order

Staff here are very friendly!!

Service staff is friendly enough and courteous. But the food is horrendous and the orders have never been right at this location. Do all the kids hired here lack basic reading comprehension skills and ability to follow simple directions? Think it may best to go 5 minutes further to Wendys.

Worst McD ever seen in life Literally they takes 30-35 min in drivethru everytime Food

Not open had to wait in tim Hortons lineup for 20 minutes cuz I couldnt get my McDonalds breakfast FFS

So slow

This McDonalds has the freshest food, because when you get the wrong order youll have to go back and have them remake it.

Late June 2023 weekday late afternoon. The shop is not busy. It is a nice stop before entering Brantford. Staff and clients are decent.

Terrible place ..I always order extra large coffee and it s always half full

Ordered a cheeseburger and shake. Waited a little longer than people who ordered after me, but it was a busy time so I didnt mind the wait. This location has a playroom for the kids . The washrooms are not locked so no need to ask for the cashier to buzz you in like certain other locations need to. Close to a nice sized park and some of the trails, so good for a quick stop for a break and food.

Ordered 2 nugget meals. And the crispy chicken sweet chili wrap. Everything was cold and wrap they gave was a grilled chicken and bacon. Very disappointing. 2nd weekend in a row screwing things up. Won t be going to this location again.

Worst service, couldnt figure out our order after repeating it 5 times Then when we get it , its wrong Management and staff stink big time , will never ever come here again Food : 1/5

I ordered an quarter pounder with cheese comb and it seems like the patty is getting thinner and thinner by the year and there was nothing on the burger so it was horrible. My fries were cold and unsalted. Wouldnt recommend

Usually have problems with orders or food is made very poorly

I have been to this Mc Donald s a couple times. I always get more then what i order. I am not complaining. The drive through is always pretty quick.

Not a good time here, mostly young students working there with little supervision. Orders often mixed up and very long wait if your ordered inside.

Great tasting food keep up the good work guys

Clean yourself before you sit, They are busy even if there is no customer

Worst drive thru

Havent had a fast food breakfast in a while. Shocked when two coffees, two McMuffins and two hash browns came out to over $23! Way more than I anticipated and certainly more than their food is worth. Re-enforces the concept of not wasting your money or health on fast junk food.

Parking: Reasonable size parking lot. Not huge though. Food

At this location regularly food is never ready endless waiting at drive thru rail spots

hey guys, I would just like to write a review about the best people that work at mcdonald s they go by the names, Brooklyn and Alicia they are so beautiful and so sweet , they re always working their hardest and make the best fries.

brooklyn and aleisha are the best workers here. they are always so nice and amazing and beautiful. i love them both so much. i think they should get a raise for their amazing service

Terrible McDonalds location...always messes up your order..

Good Coffee...who knew?

Its McDonalds...the food is overpriced and the quality is terrible. The saving grace is the play place if you have small kids and the convenience.

We ordered on the McDonalds app which told us the menu was available until 4:00 am so we placed our order online and jumped in a cab to go pick up our order. When we arrived, we were told that they could only provide us with the cheeseburger and hamburger; NO FRIES, OREO McFLURRY, FUDGE SUNDAE, 6 PACK OF DONUTS, OR 2 MILKSHAKES. The ONLY way they tried to make anything up to us was by giving us 2 mango pineapple smoothies, and refunding us for the rest of our order. What a total rip-off!! The main reason we went was for all the sweets and the ice cream fix!! NOWHERE on the app did it say that the ice cream machines closed early; in fact, just the opposite!! The app VERY CLEARY STATED THAT THE WHOLE MENU WAS AVAILABLE UNTIL 4:00 AM., which we arrived in advance of. If thats not going to be the case, PLEASE dont advertise it as such on your companys own app because we WASTED $40 on cab fare that night for less than $5 worth of burgers, which for us, were not the point of the trip!! Next time, keep your burgers and just give up major helpings of ice cream!!!

Fast, delicious and consistent quality.

Fast, accurate and friendly

Coffee with friends every Wednesday morning

This location is so bad they always pull you forward and the smallest orders take 15 minutes. Plus almost every time i order a coke they give me a diet coke

We find hair in our sandwich and also fries are really cold and look like expired.

Always slow (I work across-the-way, 15 min breaks u couldnt get a coffee in time or anytime.) Like 20 min coffee wait times The food made in pieces. (Lettuce everywhere! Buns n meats over there like it was sold separately) Parking: 12 spots usually full Dont get confused with the timmies Drive through, right beside it?

Do Not Go There They always Forgot something in The Order And when asked then they Behave Very Rudely idk Whats going in this mcd. Do Not Go There The Lady There maybe the manager idk she s In 40s-50s black hair. Super angry i order 3 Times and waiting patiently for like 20 min Then she came up with an wrong items forgot many things and then said eat or get out u guys can imagine the attitude of her Don t go There

Dam slow with bad attitude. alot of mistakes

Ok

Worst McDonalds EVER if you do go here check your bag to be sure you have everything youve ordered. They will forget everything.