Wendy's in Brantford

Always good

I really love the spicy chicken sandwich and the meal is always fresh and tasty.

Not a good experience at this location they missed an item in our order. Not happy won t be back to this location

The drink machine was diet only :(

Great place Kid-friendliness: Awesome place Food : 5/5 |

Just awful quality cold fries hard bacon soda was not mixed with the syrup just carbonated gross water

Dine in hours are absolutely terrible. No wonder the drive through is ghost town.

Great tasting food amazing service and I love the coke freestyle soda machines

Druggies by the score.

Wendys is getting expensive. Food is still good.

Always great

Kids meals are reasonably priced

Its a good lunch place to go all there burgers are yummy. Staff is alright restrooms are clean.

Found a piece of plastic/ paper in my chilli!

Got order from uber today yet again food was cold even though restaurant is 5 minutes away, pop was flat as usual the fries were not full, disgusted with service, food and quality and quantity of food. Please do better u get paid to do job. make sure pop isnt flat , the fries are full , burgers made right

Aside from the junkies walking around the store without shoes it was fine.

Good but not the best

Got a bad experience in the drive thru.. giving wendys a bad name by someone who cant even have a conversation.. Wendys needs to hire people with brains.. not by some indian who has influence to hire their own people instead of others

Nice

To bad I couldn t rate this a zero star because frankly they do not deserve even as little as a one star because I had to use the bathroom so bad I was suffering from UTIs and they told me that I wasn t allowed to use the washroom unless I had purchased and item so I had to go and buy a 1.05$ frosty just to go to the washroom and then they got mad at me for having to use the washroom and says I don t I use the washroom at home very disrespectful and rude to costumers

I just saw Kirby Kid-friendliness: oh he Harald Guenther Food : 5/5 |

Got a iced coffee from here yesterday morning took a sip found it had a nasty sour taste went to dump it out to find the milk(or cream what ever they used) had gone bad and was curdled in the drink

I called Wendy s around 5:50 today to confirm something with my Uber eats order, and the employee who I spoke with was so kind and helpful. The employees here are always super friendly and orders are always prepared perfectly.

Always make my food good, best Wendys in Brantford honestly. Been there very late a few nights and they deal with my drunk orders. Appreciate yall

Did this job for 3 years, never have i delivered so many wrong orders in a row. Skip the Dishes literally has a static screen with the order on it, but somehow Im asking for a refund with each order, missing 2-5 items, and no that isnt a joke or an exaggeration. 5/18/24 - I pre-ordered with 2 hours notice and i recieved the wrong order. Upon re-ordering i had to wait another 30 mins. I guess Im confused because youve now had nearly 3 hours and already screwed it up once. And the wrong order i did receive was cold, which also confuses me because Lunch starts at 11.

Most employees working today just chatting away, not making the food right and you should always check your order before leaving, even from store front!!! Casino location is poorly run!

Wish they would have real butter. Double Jr. Bacon cheeseburger add onion, pickles and mustard is the best.

Not that much clean

It was a good place to visit i had a good clean table the place was very inviting.

It was good

Love going here staff is always very nice. Food is great.

Good food. Staff seems friendly.

Whenever I stop in, Fionna is smiling and provides exceptional customer service. She clearly cares about her customers and you cant find that everywhere.

Cant beat the chilli and a bacon jr w/ cheese! Or my personal favorite chicken strips with mayonnaise dipped in a Wendys chilli w/ hot sauce!

One of the best go fast food take outs in the west end fast drive through, good food, order always correct, and good location.

Good taste

I m a skip driver and they refused to give me an order through drive through as there delivery instructions say, they made me wait and then when someone came to window to ask what s taking so long they said it s me and got me attacked, the man hit me in the private area and then stole my phone, and when I got out he hit me, the security there did nothing and even after all of that the restaurant still wouldn t give me the order, called cops and they never showed up. What a place.

This wendys never gets my order wrong. Theyre great

Service at this location is always abysmal! I shouldnt expect much from a fast food joint tho...

Fast food setting. As to be expected.

didnt give me my proper order Im very disappointed The people that they are hiring need English as a second language training

wendy s always be bussin

Stopped in for lunch. Everything was ok but the restaurant was a bit messy. We had to take a dirty table as they were all pretty messy at the time. Otherwise, it was a good experience.

They cannot get my order right ever. Ask for no tomato and its on my burger every time. Not to mention I got a coffee and it was literally cold. Not impressed Dietary restrictions: You ask for no tomato and they simply do not listen and put it on every time its a simple request

Enjoyed a Frosty and fries with a friend(: Delish(: Food

How hard is it to get what you ask for. Apparently very hard. If you ask what kind of chicken I would like on my chicken sandwich. I would expect to get that. Your spicy chicken sandwich is not that good. Thats why I dont order it. 50 percent of the time I get spicy when not asked for. I guess I need to start checking my sandwich while at the drive thru.

So much oil in fries do something about it. I know its fried but the process needs to be regulated for fries to not soak oil. Because you are serving heart attack in installment.

Had to repeat myself 3 times just for my order to be wrong anyways, this used to be a good wendys but now it seems like its quality is really lacking.

I rarely go to Wendys but when I do, its usually a pretty good experience. The service can be a bit slow at times and the staff seem unorganized but my meals are correctly made for the most of the time. Plus, the burgers are so good! Ive never really enjoyed the fries though. Vanilla frosties are also deadly (in a good way!).

My kids NEVER had wendys before and they were very excited to come here, so this girl named Tanya served us, we spent $25 on the food. The iced coffee had NO sugar we asked double cream single sugar it was horrible and we asked for 2 cheese fries it tasted like the cheese wasn t even cheese it was something else and it smelt so bad the cheese, so we had to throw it out because it was disgusting. The customer service was terrible, when we asked for them to remake the iced coffee she just gave us sugar in a cup what type of customer service is this?? We asked them to add sugar in it or remake it. The girls were so rude and very unprofessional teach them some customer service skills. Good bye and thank you. WE NEED A REFUND ASAP.

Excellent cheese burgers.

Employees dont know the difference between a hamburger and a cheeseburger. Lactose intolerant and dont enjoy picking the cheese off my burger before eating. Shouldnt have to unwrap your food in the drive-thru to check before pulling away. Dietary restrictions: Lactose intolerant- always put cheese on when I ask for a hamburger, not a cheeseburger.

So me and my family went to Wendy s at 12. By the way they close at 1 o clock we went there. The people literally ignored they didn t take our order. We were there for 20 minutes waiting there to take out order called, and they said that they were open and there is completely ignored us. You could hear inside of the store, and I was talking very loud. I was knocking on the thing, but they looked at me once and just walked away and their windows even open it got a little inch and is looking to hear me and then, when I called to come to file a complaint girl hung up in my face never come here

The food was hot, fresh and delicious! The floors were not swept.

Love the service, and its very clean in there. Fast food, good taste, and friendly service.

Food quality (check the picture to know the freshness of lettuce) was super, friendly and polite customer service even help us to choose one meal for my daughter. In few tables, we found some food waste. Other than that it was awesome.

Customer service needs to be improved. Food is great, their drive through speed is good but what hurt is the customer service. Except few employees, other staff is mannerless. If someone is thanking u, wishing u a nice day what is keeping you from wishing back or at least smile or nod your head? I am a regular customer and this very thing disturbs me.

Pretty alright 90% of the time. Way better kids toys then anywhere else

Overall this Wendys location is what you would expect for any other location. Service can sometimes back up due to the poor communication of where to line up and who is waiting to be served.

It would be amazing if the people taking the order would PAY ATTENTION, and for Petes sake, can we please try and narrow the language barrier, pretty bad when I cant even understand anyone in there.

Yall gotta stop crushing crutons. Whats yalls problem? A side salad not expensive enough to get non broken crutons?

forgot half our food, doesn t understand basic human rights. tried to yell at me and tell me what i ordered when it was right on the receipt

Good food at decent price. Polite service. The dining room area was clean.

just disappointing when u get something you didn t order. kinda ruins the whole vibe of getting fast food in the first place. employees taking orders should turn their listening ears on and yk if they don t understand something, it doesn t hurt to ask to double check.

The food isnt too bad, for a fast food restaurant. There is a free parking lot for parking. Drive thru, and the wait times arent usually too bad. Vegetarian options: There are vegetarian menu items available that arent bad. Dietary restrictions: There are items on the menu Parking: Theres a big free parking lot. Kid-friendliness: They have highchairs available. Wheelchair accessibility: Wheelchair parking is available, and there is a wheelchair accessible entrance.

i work with uber and i deliver the uber deliverie. today at 10:40pm i was picking the order and the behaviour from the girl at drive thru was worst i cant imagine that wendy is having the workers like her even she dont know how to behave with the customer and delivery guys. totally disappointed with the behaviour of that girl

Workers at the drive thru especially PUNJABI GIRLS dont know how to behave with customers. They are the worst at their work. Wendys needs to change their stuff. Suggestions for all customers go to another Wendys in Brantford

The punjabi girls working at drive thru in night doesn t have any manners how to behave with customers. The behaviour shown to the delivery guys is totally disgusting even dont know how to be polite Suggestion to all customers dont go to this wendy s look for another wendy in brantford Dont go to feel disappointed at this branch Dont loose your self respect

The day staff really need to go through the store with a multi purpose cleaner and a cloth the mens bathroom door is disgusting and my spicy burger tasted dry and tasteless probably holding chicken in the warmer to long. Nice store but it needs a clean. Food

Hardly cooked baconator

I used drive through so cant tell atmosphere. But the food I got was çheap and good and fast. Service was fine.

Wendys is getting pricy but still my favorite fast food. Tables not cleaned, otherwise good.

Parking: Simple Wheelchair accessibility: Simple Food : 4/5 |

Trash. Employees do not listen to you so you get what they give you. That is horrible service. Im walking away with things I didnt order that I was charged for and they dont care to fix it because THEY WONT LISTEN

The burger was good and the staff working were polite and made nice conversation while waiting for the food

Exstreamly Amazing!

Everytime.... And Im not over exaggerating... EVERYTIME I go to this location something is forgotten... Tonight was the last time Ill ever order through there. I placed an order through ubereats and they didnt include my whole meal.... When I called them they blamed ubereats? How can you blame the delivery company for not putting my order in the bag? Then they finished with well, its not my problem. Unreal... These are the people who are getting an increase in their wage when the rest of us in everyday jobs see no change... They not only effected my evening, my dinner and my experience with their store.. Im telling everyone I know at work and anyone who comes into my work place to never visit this location

Good, prompt service but spicy chicken in sandwich was grossly overcooked.

Good food and good service, love it when they get my order right

Amazing junior bacon cheese burger with the medium frosting is the best combo ever even having two burgers is good too so yeah this is my favorite fast food joint in the world and also the baconator is the best burger to have been made on this earth get out of this world type of food just amazing guys honestly amazing!!

Always been good to me. If you know the busy times you can avoid the long drive thru line.

Always great , fresh and hot food.

So9 good

Worst service by the employees. Mfas Being stardom for no reason in front of customers. That was not a manager face, who came to me last night, while discussing. I respect the community you have to respect the work. Don t show up extraordinary. We don t need that.. stay in you.. work for your company, if u don t want to work, just leave the job, instead of being rude to customers.

Bad customer service. Employees are thought to be king queens there, don t listen to anyone. Everybody is a manager. Don t know how to talk

Ordered a meal, everything was hot, fresh and fast. The continual drive thru lane exhibits the excellent customer service experience that they deliver consistently. Way to go!

A late night meal.

Fast, got the order correct and extremely polite staff

Very impressed. Lightning fast service, and the staff were super friendly! McDonalds and Burger King could take a page out of Wendys book!

Slowest place ever!!!! Waited over 15 mins and line and another 10 for food.. Very dirty at pop Station .....wont be going back

Drive thru crew is nice, good meal

If I could give 0 stars I would

Decent place, food is good service is helpful, but make sure you check your bag before you leave countless times have I had to go back for condiments

Ordered a Baconater. It was so greasy I could not eat it. Even the bun was soaked in grease. Threw it in the garbage and left. SO DISAPOINTED.

Great fast service but cheap on the gravy

They took the breakfast off of skipthedishes which was the only reason I would have ever ordered. It was so good. I dont drive so thats the only time I could have gotten it. Lame.

Wendys breakfast and ice coffee are incredibly delicious.

This mfer rolled they eyes at me because i asked for the ketchup (they forgot)

Tried the new breakfast sandwiches with their potato wedges. Sandwich was flavourless and too small. Wedges were SO salty. Couldnt eat them.

Gone throw drive throw it was slow.

Baconator is the #1 fastfood burger

This Wendys is very inconsistent.

What ever young man that was working today you need more training sir, 2nd incident with u guys first handing out melted frosty for you management to Make it right but from now on I ask if its frozen or melted first I ask the girl that took the order not u you took over and told me frosty was always cold thats a lie pluss mumbling and defensive your tone you sounded like I hurt your feelings I was making sure i dont get a half melted frosty otherwise Id rather keep my money thanks please guys dont forget the ppl you serve are the reason u have a job. coustmer service with a smile and quality of product for a good experience wow cant even ask if your frosty is frozen you wouldnt tell me the truth if it wasnt I dont want anything just for your team to do better

Had to re do my review! Went to Wendys for breakfast this AM, asked for cheese sauce- they didn t have it! Well the Wendys on Fairview always has cheese sauce (orange Color) asked for cheese sauce un 2 separate cointainers! Only got 1!!!! Paid for 2!!!!! The supervisor was quite rude as well!!! Maybe work on your customer service skills, get orders right!!!! Thanks

Busy line.

Last few times Ive gone through the drive thru at this location all the staff have been so friendly and my food has been hot.

Friendly service

I order from here with skip the dishes and this Wendys has the cheapest delivery fee out of all the others in Brantford, have never had my order wrong except once and they redeemed the missing item with a short phone call.

Other then it being a bit too cool everything was great. Food hot and quickly ready. Orders done correctly. Highly recommend this Wendys.

Good Food

second time now at this location i ve had a hair in my burger. this time was on the end, first time i pulled off a pickle (thank god i did!) and a hair was on the pickle. won t be coming back here

Most times then not they do get the order right. Thats more than the competitors can say in my experience

Nice servers. Like the hot food. #3 is my favorite combo.

Used to be good but now the food isnt what I ordered and taste different even comes cold sometimes too. I speak English fluently as for most of Wendys employees they do not or understand it either obviously.

Real soggy burgers

Wheelchair accessibility: Yes

Great staff and service!

I SEE THE BEEF !!!

I ordered a new Caramel Apple Frosty with a free medium fry from the app. When I got in to pick it up, I was informed that it was unavailable. I was told I could pick something of equal value but I saw an ad for the spicy Baconator. I asked if I could pay extra to get that and when the girl asked the manager, she said to just give it to me. I said again that I didnt mind paying the extra but the manager wouldnt have it. This was customer service at its best. To top it all off, they gave me a free chocolate frosty too. If the manager happens to see this... Thank You Again!

I got sold a stale apple juice about an hr ago. Literally just puked my food up. Shouldn t management be checking these things?

Ten people in line and no one taking orders. Very slow Wendys. I would not recommend coming here on a friday

They were so rude

Always hot, always fresh

Food was fine, but the level of service left something to be desired. A new employee was being trained, and was being completely belittled by his superior for not instantly giving us drink cups. For the record, the new employee got our order right and was very courteous, but the trainer should be out on his a$$. The restaurant was clean, little annoyed that theres a no refill policy, most other restaurants give a new cup to refill at the self serve pop dispenser. This leads me to worry that an unsupervised customer may refill a dirty cup to avoid paying for another drink.

Ate half of my Daves Single Cheeseburger before noticing it was raw in the middle. Like, red and bloody juice raw. Fingers crossed I dont get sick. :(

There is literally nothing I crave in this life more than a Crispy Chicken Combo (#6) With cheese. It tastes so good it immediately catapults me into a euphoric stasis for the next 5 hours of my day. If I had to choose between severing off one of my own fingers, or never having another Crispy Chicken Sandwhich, I would have an immediate appointment to remove all of my fingers at my surgeons nearest convenience.

I bought a combo and on my way out a manager passed by me, I smelt a bad body odor, I was totally turned off. I would definitely avoid going to this location, this should not be happening.

All around good experiences. Very few mistakes. Fast. Like how combos are generally separated, makes distribution much easier in groups.

Very busy Wendys location. Lots of staff on hand. Went inside as drive through lineup was too long. Didnt have to wait too long.

Fries are always fresh.

They rock the drive thru.

The new pub pretzel bun burger is absolutely amazing! I didnt think Id like it but I loved it! This is normally my go to Wendys since its on my daily path but this is one of the cleaner Wendys from my experience in Brantford too, check it out and see for yourself! :)

Good

Its good food!!!

They always put the new people inside the building and it takes forever to get food

Horrible experience at this restaurant. Ive ordered last few times and my food is either wrong or missing and when I call to get them to fix it, they wont unless you jump through hoops. Management is rude and ignorant. Ill never come here again. Im disgusted.