Burger Factory in Brantford

225 Fairview Dr, Brantford, ON N3R 7E3, Canada

★★★★☆
(262 reviews)
Categories: Restaurant

About

Proudly Canadian since 2010, serving a unique fresh burger experience, Fresh Burgers, melted cheese steaks, crispy and grilled chicken burgers, halal burgers, veggie burgers, and your choice of amazing sides (Fresh cut fries, Tornado chips, Poutine, Onion Rings and Jalapeño Poppers). Delicious funnel cakes & milk shakes with highest level of customer satisfaction. Try our signature Juicy Lucy burgers and build your own fresh and tasty toppings 🍔

Website
burgerfactory.ca
Address
225 Fairview Dr, Brantford, ON N3R 7E3, Canada
Plus Code
5PCP+7M Brantford, Ontario, Canada
Time Zone
America/Toronto

Business Hours

Monday
11 AM–12 AM
Tuesday
11 AM–12 AM
Wednesday
11 AM–12 AM
Thursday
11 AM–1 AM
Friday
11 AM–1 AM
Saturday
11:30 AM–1 AM
Sunday
11:30 AM–12 AM

Services

Service options
Kerbside pickup No-contact delivery Delivery Takeaway Dine-in
Highlights
Sport
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Halal food Happy-hour food Organic dishes Small plates Vegan options Vegetarian options
Dining options
Breakfast Brunch Lunch Dinner Catering Counter service Dessert Seating
Amenities
Toilets
Atmosphere
Casual
Crowd
Family friendly Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Photos

Reviews

4.0
★★★★☆
262 reviews

Most Mentioned

cheeseburger (14) crispy chicken burger (13) funnel cake (12) juicy lucy (10) strawberry shake (9) veggie burger (7) tornado potato (6) poutine (6) bun (6) grilled chicken burger (5)
5 stars
173
4 stars
16
3 stars
14
2 stars
16
1 stars
43
October 30, 2024

Ordered ahead to be able to pick up and go. Arrive 35 minutes later (was told to come in 30) When I arrive they hadn’t even started making the order yet (there were 3 people in the building, so was not busy at all) They proceed to make the order and screwed up the sides. The server insisted that I wait so she can correct it, I chose not to as I already had to wait 15 minutes for the food. She says it will take 1 minute (It takes 5 to cook the items) I then contacted customer service and never heard a thing. This place will suffer with all the other good burger options in town now Chicken fingers tasted good though.

October 29, 2024

Where do I even begin? The staff was genuinely disinterested in their jobs, moving slowly, and seemed quite miserable. They appeared to lack basic training in cooking burgers and fries. I observed the gentleman transition from handling the fryers to cooking burgers, then he tapped on several screens and then put my fries in a bag with the same glove covered hands. He used his hands, which was quite gross. When I pointed it out to him, he seemed irritated that I would dare mention it. The burger was dry, and the fries were stale. To the owner, I suggest hiring some local high school students who can approach customers with a smile and provide proper training. I assure you that many more happy customers will result. Lastly, English should be the language spoken while on the job. I’m not sure what they were saying about me, but I can only imagine!

September 10, 2024

The female staff member was very abrupt. I asked if the Nashville was spicy. I was told " only a bit" ... I've had hot wings less spicy! I couldn't even finish it. I spent 70bucks on 3 people and the bags felt like there was nothing in them. My shoes were sticking to the floor. Honestly the first and last time I will ever go there.

September 7, 2024

I have to say, it was a deeply disappointing experience. First off, the prices were way too high for what they offered. I expected at least decent food for the cost, but what I got was far from it. The burger was dry, tasteless, and lacked any of the flavors you'd hope for in a "gourmet" burger. The fries were equally terrible—cold, soggy, and just plain disgusting. On top of that, the wait was ridiculous. It took over **45 minutes** to get our order, and to make matters worse, they seemed to prioritize Uber Eats orders. It felt like everyone around us was getting their food before us, including a worker from Lazeez across the street, who clearly got special treatment. Overall, it was a waste of time and money. I won’t be going back anytime soon.

★★★
August 30, 2024

I haven't been in In a few years and had enjoyed it in the past. This time was a little different. It was quite expensive compared to other burger places. Not fast food places. Actual burger places. The milk shake added to the cost but that's to be expected. My first milk shake came out as water and asked him to remake it. Which he did with zero issues. 2nd one was much better. As far as size of the burgers and fries that I remember, it seemed a little smaller than last time. Still enough food . Over all good. Just not what it used to be.

★★★★★
July 11, 2024

Stopped in at the Burger Factory… Noticed they had daily specials and ordered the cheeseburger special. Excellent job on the burger… Great toppings… Fresh bun… You have to try it! Family run business … nice chat with the husband and wife while waiting for the fresh made burger! This will now be my go to Burgger stop… Great job!!! 🙏🏻❤️🙏🏻 Cheers

★★
May 9, 2024

I want to say first the food was good 👍. But! I ordered a juicy Lucy which come with cheese in it. There was no cheese in my burger only on it which i ordered extra. We were told it was the veggie burger my girlfriend ordered, then we were told they are all different. Ok, but you make the burgers by hand or so I was told by the workers so there should be cheese in the burger. Also we waited at least 25 to 30 minutes when we were told 10 min. Once again the food was good but the service was beyond poor.

June 2, 2023

Extremely disappointed with the food from Brantford Burger Factory tonight. Have had food from there before and it was pretty good and not bad for price. Tonight it was soggy, VERY over dressed and thrown together. Despite the amount of toppings and dressings slopped onto the burger, the meat itself was extremely dry. Probably won’t be going back anytime soon.

★★★
December 16, 2024

Food was really good for fast food. But the bathroom was digesting. Sink was filthy. And toilet as well.

★★★★★
November 30, 2024

The food was amazing and prices are pretty decent

★★★★★
November 21, 2024

We were served by jhag and had a big order. He was working alone front and back of restaurant but great service, great food, good timing!

★★
October 21, 2024

I ordered online at 3:20 pm and after an hour I called and they said don t have a delivery and they don t let me know after that he said in 10 min and I got it cold at 5:02 pm

★★
October 21, 2024

The burger was mediocre but the fries were the worst I have ever had. They were either re-fried multiple times or they sat under a heat lamp for several hours. I covered them in ketchup but ended up just throwing them out. The entire meal was a waste of money.

October 21, 2024

Scummy

★★★★★
September 21, 2024

Great service. Respectful staff Had delicious food Highly recommended Food : 5/5 |

September 21, 2024

How do you give a Zero?!! Brantford location sucks The staff was rude they don t even speak proper English.and then they came and turn the music up So loud I couldn t hear myself speak.i wold never come Here again will drive to Niagara Falls for my funnel cake way better atmosphere and experience. Dietary restrictions: Lactose intolerance

★★★★
Local Guide
August 21, 2024

Everything was delicious! Only wish we received the fries we ordered.

★★★
July 21, 2024

Not what it use to be. Very poor service

★★★★★
June 21, 2024

The staff were very helpful and friendly, the place was tidy and clean and the food was freshly prepared and served . Thank you guys Food

★★★★★
June 21, 2024

Food is really good and a huge shoutout to Fateh , as it was excellent customer service from him.

★★★
Local Guide
June 21, 2024

Way to expensive for what you get

★★
June 21, 2024

Last 2 times Ive ordered Cheesy Lucy burgers they were dry and chard with no cheese in them, and the food felt cold with an 8 min delivery time. We use to order here all the time and it was amazing. Fries are half of what they use to be, over all just not worth it .

★★★★★
June 21, 2024

Tried crispy chicken burger before a year a ago i forget to gave review that time thats why am giving it now. Everything is delicious there, love it.

★★★★★
Local Guide
June 21, 2024

4 burgers Chicken tenders Fries 3 poutine Delivered thru an app Arrived on time, hot and well put together.. Was well worth the approx $70 Fed my teenagers and the wife and i perfectly Will definitely be back

Local Guide
June 21, 2024

Showed up half hour late accordingg to my text message , food was late and wasnt even in a warming bag when delivered so it was ice cold , and they were probably the smallest portions Ive ever had for quite a bit of money !

★★★★★
June 21, 2024

I placed an order on Uber delivery saying I wanted my toppings/sauces on the side to avoid my food from getting soggy. Everything came packaged so separately and labeled and it was perfect, couldn t have asked for better 10/10 .

May 21, 2024

Food was subpar (served old fries with a batch of fresh fries). The bathrooms were absolutely disgusting!!!!! Sink, toilet bowl, floor, and walls were all stained with urine and other brown build up.Booths werent wiped down and tables were sticky.

★★★★★
April 21, 2024

Great food

★★★★★
Local Guide
April 21, 2024

Princy provided great service with amazing food.

April 21, 2024

Ordered 2 burgers and tornadoe fries through Uber eats and it took an hour for them just to make it at 7:30pm on a Monday night. Didnt think there would be a dinner rush at that time. I ordered mac and cheese bites as a topping on one of my burgers and I paid a dollar for ONE SINGULAR cheese bite and it was on the side? Thats absolutely outrageous and everything was cold (Uber driver was quick so it wasnt due to the drive) Burgers are way overpriced for it being mediocre and not coming with anything and the tornado fries have zero seasoning and were so hard. Will never be returning

★★★★★
April 21, 2024

Best burger in Brantford

Local Guide
April 21, 2024

I do not recommend eating here. A few reasons for the 1 star. First. Burgers were charred and dry. Not worth the price that was paid. One was for my 3.5 year old too so that wasnt great for him. Second. It took around 40 minutes for 2 burgers, a philly cheese steak, fries and a poutine. Third. they prioritized an uber order over mine. There was only one customer ahead of me when I came in and their burger was the only one on the grill. Fourth. They prioritized an employee from Ozmows who came in 10 minutes after me. They might have known each other as they were talking together. Reason three and four were likely why it took 40 minutes for my order. I was hoping for a good experience so wed have a new go-to burger place. Unfortunately we didnt get it here. Only positives; The Philly cheese steak was apparently good and the poutine was good.

April 21, 2024

Theyres no 24-hour service

★★★★★
March 21, 2024

Great place, customer service and great food must visit

★★★★★
March 21, 2024

Had Machine burger it was tasty and tender.

★★★★★
Local Guide
March 21, 2024

Great food great service

★★★★★
March 21, 2024

Freshly made Burgers and fresh fries. The Highly recommend to try it out. The meal Funnel Cake was a cherry on the top.

★★★★★
March 21, 2024

Today my first visit and awesome experience with veggie burger

★★★★★
March 21, 2024

Great customer service and food. amazing fries!!

★★★★★
March 21, 2024

Just tried their utility steak and milk shake, it was simply amazing. My mouth still has that amazing taste of steak loaded with cheese and sauces. fresh cut fries simply 10/10 my son loved the milk shake. highly recommend

★★★★★
March 21, 2024

I really enjoyed. Kid-friendliness: Cozy. Food : 5/5 |

★★★★★
March 21, 2024

I had great experience at this restaurant! The cleanliness was impeccable, and the staff was friendly. I had crispy chicken burger and tornadoes fries. Food was delicious.

★★★★★
March 21, 2024

The staff was attentive and helpful. The place was well lit and clean. The food was simply delicious! Fresh and tasty ingredients made the burgers pop and the flavour was distinctive. I recommend this to anyone willing to try a premier, halal gourmet burger!

★★★★★
March 21, 2024

Quality food with great customer service.

★★★★★
March 21, 2024

Lovely food. Mouth watering burger

March 21, 2024

Place is gross. Food is over priced and mediocre. Long wait. A lot of their 5 reviews are fake.

★★★★★
March 21, 2024

Good customer service and clean dining area

★★★★★
March 21, 2024

I been going to this location since the open amazing food very good service 100% recommend my favorite is crispy chicken

★★★★★
March 21, 2024

The service was excellent and the food was so good. What I loved the most was their compressor!

★★★★★
March 21, 2024

best cheese burger in town love it

★★★★★
March 21, 2024

I would recommend to try their cheese burger. Amazing food and ambiance!

★★★★★
March 21, 2024

Juicy burgers and quick and friendly service

★★★★★
March 21, 2024

I tried crispy chicken burger its best love it

★★★★★
Local Guide
March 21, 2024

Tried juciee loucy on fire taste was superb and really quick service definitely recommend .

★★★★★
March 21, 2024

I tried Ham burger and this was the best ham burger I ever had. Staff is super friendly. Highly recommended.

★★★★★
March 21, 2024

Best burger in Brantford fresh and juicy

★★★★★
March 21, 2024

Best cheese burger in town

★★★★★
March 21, 2024

I tried juci loucy fresh burger good taste

★★★★★
Local Guide
March 21, 2024

i tried funnel cake amazing good service

★★★★★
March 21, 2024

Amazing burger in town love it

★★★★★
March 21, 2024

Awesome place and very delicious. Highly recommended. They really make sure cleanliness. Love it

★★★★★
March 21, 2024

i tried the machine burger its amazing. i recommend all the food lovers. Food

★★★★★
March 21, 2024

I tried the compressor burger and it was hugggeee love it!!! Highly recommended

★★★★★
March 21, 2024

It is so good

★★★★★
March 21, 2024

Wow it s amazing

★★★★★
March 21, 2024

Best fresh burger in town, quick service love it

★★★★★
March 21, 2024

Best crispy chicken burger in brantford

★★★★★
March 21, 2024

Best cheese burger in town, quick service love it

★★★★★
March 21, 2024

Best hamburger in town

★★★★★
March 21, 2024

Best services. Compressor burger is so delicious.

★★★★★
March 21, 2024

I tread funnel cake its amazing, clean resturent best service

★★★★★
March 21, 2024

w employes they bleed frl

★★★★
March 21, 2024

Very good quality food

★★★★★
March 21, 2024

I eat crispy chicken burgur and its delicious.

★★★★★
March 21, 2024

The service was great as the staff was friendly. I ordered the Machine combo as well as the funnel cake.

★★★★★
March 21, 2024

Tasty food

★★★★★
March 21, 2024

Fast service Tasty burger Great price. Buy one get one free Food : 5/5

★★★★★
February 21, 2024

Delicious homemade cheeseburger was really good. Nice staff. Will definitely be back+

★★★★★
February 21, 2024

Best place to have burgers

February 21, 2024

No one in the restaurant still waited 20min for my order. The poutine didnt even have cheese curds, just shredded mozzarella. Had the Utility Steak, it was ok but SUCH A MESS!!!! WAY over priced!!!! One bathroom out if service one bathroom needs a clean. After getting my food the employees werent to be seen anywhere, hiding in the back. I Probably wont be back. Very disappointed

★★
February 21, 2024

The food was cold when we got it, also the customer service was not helpful at all unfortunately. The food was good, would have been quite tasty if it was hot. We ordered the chicken burgers and fries, and everything was cold.

★★★
January 21, 2024

Great food, prices aren t. It cost my boyfriend and I $41.74 for a burger combo and a funnel cake with ice cream and strawberries. Thought that was a little on the higher side compared to the burger places we usually visit in Hamilton. Overall food is great but will reconsider coming back due to the price.

Local Guide
January 21, 2024

Ordered through Ubereats. Biggest regret! Tastes like it was made yesterday it was so cold. The driver apologized because there was a confusion with the order and they had to recheck it. The food had potential to be yummy but when you spend this much on a meal, I dont think HEAT is that much too ask for!!

★★
January 21, 2024

Honestly. Juicy Lucy was a 4.5, fries were not edible and crispy chicken was 2.5. I Don t understand how places think they can server food like that! $40 for garbage.

December 21, 2023

Worst customer service at lunch time today. Gave us wrong order and upon asking girl was rolling eyes on us and tried to be out smart by giving vague reasons. Let alone accepting mistake. I would rather not come back here again.

★★★★★
December 21, 2023

I went here yesterday i have not seen service before like here all staff is very friendly specially the girl on front she made chicken burger for me she s very friendly she talk to the customer with very friendly her name is jai and i think all staff should be like her

★★★★★
December 21, 2023

I had tried strawberry shake yesterday and it taste so good best experience i had ever have I recommend everyone to try it once moreover if i talk about customer service it was damm first class.

★★★★★
December 21, 2023

I bought one cheese burger and strawberry shake. I must stay it was really finger licking! Everyone should go there and give it a try! Everything was great from presentation to design. The staff was really amazing.

★★★★★
December 21, 2023

They guys are amazing. Tried their chicken fillet burger which was awesome. Be back for sure.

★★★★★
December 21, 2023

Definitely coming back.

★★★★★
Local Guide
December 21, 2023

Man for a chain, this is a really good burger. The patties are always seasoned well, they use beef bacon which is a change of pace that works well. Most of the staff are younger and real friendly, curious and helpful. I have got if a few times for friends and family and they all like them as well. So keep it up, dont change anything... maybe a special burg here or there but other than that, it Works! Lol

★★★★★
December 21, 2023

Had grilled chicken burger. It was pretty good and the sauces are amazing.

★★★★★
December 21, 2023

Its always a great experience going over there. I have tried beef burger and it tastes like heaven. The staff is respectful and greets the customer in a great manner.

★★★★★
December 21, 2023

I was really hungry and was thinking where to go then I thought of this new restaurant because its halal so I went there and tried a chicken fillet combo and there was this girl named Humera at the front she took my order really calmly and explained me about the toppings because I was concerned about the pickles and she really took my order well and all the staff members were also really good. The food was really tasty but its a bit expensive

December 21, 2023

I do not plan on going back, I was told food would be ready in 10 min, it took 30min and i watched 5 people who ordered after me get their food, plus multiple skip the dishes orders when I went to the counter to ask they had me wait an additional 5 min. (Ordered 2 meals) Overpriced food as well

★★★★★
Local Guide
December 21, 2023

Best burgers out there! Immaculate taste and VERY good size in foods. Much variety in toppings and their sauces are top tier! Great deals too!!!

★★★
December 21, 2023

Tasty burger but staff is still learning. Double check your order before you leave. I left without fries and wrong toppings.

December 21, 2023

Owner is sus

★★★★★
December 21, 2023

Great food and amazing service!

★★★★
Local Guide
December 21, 2023

Like a few other reviewers I was really surprised at the quality of the food being its a chain, from what I can find its a relatively small chain of 26 locations. Small franchise size will be easier to keep control of quality right now. I ordered a machine burger combo and got a nashville hot chicken sandwich to go, machine burger was very good, beef was fresh and juicy toppings spot on, I dont find 16.99$ for the burger out of line as it was very good, 3$ for the amount of beef bacon I got was too much. The nashville hot sandwich was also very good but not very hot for my taste buds, overall I think it was good value for the quality of food they put out. Also wait staff were great and the place looked exceptionally clean.

December 21, 2023

Yesterday I ordered lunch, upon arrival I was told my order was already picked up. I was told they will re make my order and told me to email the owner for a refund for the inconvenience. After a bunch of back and forth the owner disagreed to give me a refund or any type of compensation for my troubles and completely dismissed any inconvenience this whole situation had on my day. I will not be returning to i this establishment due to its lack of care for its customers

★★★★★
December 21, 2023

Absolutely love the environment this place has to offer! Tried their crispy chicken burger and was immediately addicted to it. The Vanilla milkshake is to die for. Definitely Recommend it.

★★★★★
December 21, 2023

I tried the Juicy Lucy Burger there and let me be absolutely clear, KT WAS HELLA JUICY! Pair them with the tornado fries and youre in for a treat. Oreo shake is insanely and has the perfect amount to sweet too. Polite and fast service. Definitely recommend it!

December 21, 2023

The food was okay but customer service is lacking. If your order is incorrect the manager/owner are very unprofessional. Won t be eating here again.

★★★★★
Local Guide
December 21, 2023

Delicious

★★★★★
Local Guide
December 21, 2023

We came here for the first time. Our son loves hamburgers. We were slightly hesitant as the hype was so good that we were afraid of being disappointed. It absolutely did not disappoint. The staff were amazing, efficient and had the best customer service. The burgers were very delicious and a great value for the quality we received. We will absolutely support Burger Factory again! Keep up the good work!

★★★★★
December 21, 2023

ive been going to the burger factorys cambridge location since middle school, and im in my last year of highschool now, and the quality is consistent!! always great!!! the menu is definitely a once-in-awhile treat, and i appreciate the halal meat:-) the employees are always patient, kind, and willing to explain menu items to me if i dont understand what it is/how spicy/what it tastes like/etc. i personally always get the juicy lucy combo with the factory sauce. i also find that the funnel cake is AMAZING. the fries are top tier quality. i couldnt recommend this place anymore for a hearty meal :-)

December 21, 2023

After being told it would be 10 minutes for our meals (2 burgers +fries) it ended up taking over 30 minutes of wait time as they forgot our order and was serving those who came in after us. After my husband went to the counter to see what the hold up was we were told to wait an additional 5 minutes. After waiting almost 40 minutes at this point, we took our food home right away (>2 minute drive) and as soon as we opened our food we noticed the fries were ice cold. My veggie burger was also not cooked all the way through and was raw in the middle. So overpriced for what you get, and the drink in the combo is a standard size can of pop. Will not be returning.

★★★
Local Guide
December 21, 2023

For a premium burger restaurant I was kinda hoping for a little better. Dont get me wrong it still is good but for the price compared to what I tasted I could go eles where. Definitely way better then any fast food burger. Overall Im satisfied enough Id order again if I was in the right mood. Not my first choice mabey more like 2nd or 3rd. Good choices, lots of toppings to choose from. Just not what I thought out of a premium burger. Burger ( juicy Lucy on fire ) 5/10 for a burger that is on fire should actually be spicy. This just was not Onion rings 6/10 Fries 3/10 no seasoning, no salt nothing just a plan old cut up potatoe. Good enough for could be way better for the prices Chicken strips 7/10.

★★★★★
December 21, 2023

Customers service was excellent. Food was amazing. Definitely will be coming back again. A well deserved 5 stars!!!

★★
Local Guide
December 21, 2023

We got 2 burgers, one of them being a combo. Totaled to 50$, which is crazy My girlfriend enjoyed her burger. The pattys are pretty good, but they absolutely slobbered my burger in sauce to the point that I couldnt pick it up without it falling apart or getting all over me, the floor, and the table. Im very disappointed, especially with that price, i expected a well crafted burger. As much as I want to give this resteraunt another try, its too expensive.

★★★★
Local Guide
December 21, 2023

The regular cheeseburger was fantastic! Salty delicious wonderful-ness. The juicy Lucy was a bit too much cheese for me. The inside of the restaurant is clean and well put together. The tornado fries ought to be eaten asap as they get cold quickly. Over all a good time

★★★★★
December 21, 2023

Got a grilled chicken burger which was super fresh and delicious. Went again inside and asked who made the burger turban guy simranjeet singh doing his job to the fullest.

★★★★★
December 21, 2023

My friend and I took our kids to this location. Had our usual juicy Lucy and cheese burgers. They were absolutely delicious! My toddler is an extremely picky eater and only eats plain bread so I asked for a plain hamburger bun and told them I will pay for it. They gave me a fresh warm bun free of cost. I was beyond grateful for this gesture. Cant wait to go there again!

★★★★★
December 21, 2023

The best burger joint in Brantford. Would definitely recommend to friends

★★★★★
December 21, 2023

I tried funnel cake today. It was amazing Staff was very kind and welcoming. Will definitely come back Recommended dishes

★★★★
Local Guide
December 21, 2023

The hamburger patty is delicious. I wish the price of the drink would be cheaper. All the side dishes are delicious. Especially onion rings.

December 21, 2023

Terrible ! Overloaded in salt! We couldnt finish our meal it was soo bad

★★★★★
December 21, 2023

Tried this place out after seeing it for a while. Service was fast and very polite. The restaurant is very clean and had a good aesthetic. The slammers deal for the chicken nuggets and fries was perfect for my toddler. Honestly it was (almost) too much food for the price lol. The burgers were pretty good but didnt wow me. Not that they were disappointing, just that they didnt raise the bar. The fries were pretty good, gave me beach front vibes. The onion rings were quite good but kinda wish the order came with more of them. When compared to the size of the fries it seems like very little. If there was 1 thing I could rave about, it would be the chocolate milkshake. Honestly just checked all the boxes perfectly. Looks amazing, tastes great, just the right thickness. All in all I would recommend giving this place a try.

★★★
December 21, 2023

Milkshakes, Juicy Lucy burger, and fries were good, but got disappointed with my crispy chicken burger. May give another try.

★★★★★
Local Guide
December 21, 2023

This location is busy but they do an amazing job with the service and quality of food. The customer service is top notch! There was an small mistake with one of the burgers for kids and they fixed it by giving us a replacement burger. 5 Star service and food experience!

★★★
Local Guide
December 21, 2023

Stopped by tonight for something new. While the staff was absolutely exceptional (5 stars for them!) the food was disappointing. Both burgers seems tasteless, the fries had potential but had no flavour, the Mac and cheese bites also nothing exciting to them.

★★★★★
December 21, 2023

Staff was super friendly and generous , food was great

★★★★★
December 21, 2023

Highly Recommend!!! We tried to tonight for our first time and it was delicious! Burger was very tasty and generous on the toppings as well as fries. Will definitely being back or taking out again!

★★★★★
December 21, 2023

High quality food for a reasonable price. What more could you want

★★★★★
December 21, 2023

The first time I took a bite of the food it changed my life it was so so so good

★★★★★
Local Guide
December 21, 2023

Amazing !! Best food in Brantford!!! And the staff are so welcoming and generous!!! They are amazing if you havnt tried this place now is your chance !!!!

December 21, 2023

Not a fan. After $60 on skip for 2 juicy Lucy burgers and 2 poutines.. Id expect better. The meat patties were super dry (hard to swallow) and super thin..bottom of patties were almost burnt. We assume theyre reheated burgers from the night before. Very underwhelming experience. Poutine wasnt special, very salty. (Ripped a chunk off for visual of how thin and dry and over cooked the bottom is...it is rock hard on the outside)

★★★★
Local Guide
December 21, 2023

Would have given u five stars if the fries weren t as hard as rocks That utility sandwich was great

★★★★★
December 21, 2023

Great shop, amazing customer service from 2 amazing workers jai and Herman. Absolutely hooked us up with extra fries and great burgers. 10/10 come everyday

★★★★★
December 21, 2023

Jai and Harmin are both incredible employees. Everyday they greet us with a big smile on their face and kind words. The food they make is amazing too! Definitely coming back!!!

★★★★★
December 21, 2023

hermin and jai are the single greatest employees of any establishment on the planet. extremely friendly, super quick at what they do and they always makes my food just right. if they aren t managers or owners then what are you waiting for! incredible people, will be coming back just for them. raise NECESSARY!!!

★★★★★
December 21, 2023

Jai and Harmin are the best employees what can ask for! They provide amazing service and the food is always cooked to perfection when they re working! Amazing employees definitely need a raise.

★★★★★
December 21, 2023

First try of Burger Factory - food was excellent, and their service was excellent! Definitely recommend

★★★★★
December 21, 2023

i got a milkshake at lunch. it was the best milkshake i ever had. my friend told me to get it and i loved it will definitely recommend to friends. strawberry milkshake was so good!!!

★★
December 21, 2023

Good burger, though it was expensive for just a cheeseburger and the wait was incredibly long 20-30 minutes of waiting

★★★
Local Guide
December 21, 2023

I had ordered from them; Not as big or as cheesey as they advertised, they didnt put the fries in a closed container and they went all over the place when i picked them up. If the price was reasonable i would give it another star, but 14$ for a burger because the cheese is on the inside? Id rather just go to A&W and get a bigger burger or save 5$.

★★★★★
December 21, 2023

Food and Customer Service is memorable.

Local Guide
December 21, 2023

Order burger nd fries combo. They gave left over cold fries very poor experience

★★★★★
December 21, 2023

Awesome! I had great experience here 10/10. Fresh and delicious food.

★★★
December 21, 2023

First time having burger factory. Not too disappointed but not overly hyped for the meal either. I had their double cheeseburger, with fries and a strawberry shake. The burger was pretty big and filling, and was tasty but somehow dry at the same time. If the burger was juicy it would have been one of my top 5 as far as burger chains go. The shake was okay but nothing special. The fries were good and a decent size portion was given. For what I spent there on a burger fries and a shake though, I can not justify going back. It cost me $38 dollars with tip. For that price I expect something much better than your average fast food or even fry truck burger, but it wasnt that much better in my honest opinion. Try it for yourself, you might like it. Definitely not too affordable for what you get though. On the other hand the staff were really polite and kind, and the place looked clean.

★★★★★
December 21, 2023

Tried machine burger at burger factory it was so delicious. Really recommend to give it a try plus 5 star to the customer service which was provided by the employers at the restaurant going to come back again .

★★★★★
December 21, 2023

By FAR, the best burgers in Brantford..tastes like homemade...just as good the next day too...really impressed! Poutine is great too!

December 21, 2023

Food

December 21, 2023

Order was wrong. Called to complain all he did was push the blame on someone else. Wouldn t recommend.

★★
Local Guide
December 21, 2023

I was so excited to try a burger from here and saved my appetite! I was craving a big juicy burger so thats what I ordered. The juicy Lucy. My partner got the juicy Lucy spicy. My burger was underwhelmed. To be honest I feel I could have made a bigger and better burger at home for much less. We spent 60$ on two burgers, two tornado fries and two milkshakes. I was hoping for a big burger like the picture but it was small. The tornado fries were cool but they were cold and not crunchy wouldnt get them again. We are both still hungry and unsatisfied. We might just get a Daves double from Wendys if were craving take out burger.

December 21, 2023

I ordered some kind of spicy chicken sandwich , I wanted a burger but they didnt know if the cheese was processed or real , the chicken was two dried up pieces that had been cooked maybe a day earlier I dont know , they just plopped it in a vat of sauce and then reheated it on the grill . I was the only customer and they took their sweet time making this , I was standing their waiting for around 17 min . Tasted like reheated chicken should taste like ...

★★★★★
December 21, 2023

Burger was awesome! Fateh gave the burger extra love!!!!

★★
December 21, 2023

slow service. expensive. no customer service skills.

★★
Local Guide
December 21, 2023

Disappointing. Burger was mediocre and the most disappointing part of our order was the funnel cake. It was crunchy all the way through. We were struggling to cut through it.

★★★★★
December 21, 2023

I tried a classic cheese burger and Oreo milkshake. That taste was amazing.I feel appetite when I heard about the burger factory food and the service was also amazing.Thank you so much.

★★★★★
December 21, 2023

I just tried their Juicy lucy burger, Fries, Caramel Milkshake, and Tornado and I just wanna say it was Delicous! The staff service was awesome! 100% recommended!!!

December 21, 2023

Food: no Service: ridiculous not worth the wait. Atmosphere: too loud Other: enough salt to give you a heart attack. Burger is not as shown. Waited over 30 minutes for cold fries and a tiny Mac n cheese bite as a topping (that I paid extra for). Save yourself the time and cholesterol levels and don t go here. Also they do all skip the dishes orders first regardless of how long you ve been waiting :/ Also also bathroom was not clean.

December 21, 2023

I ordered through Skip. First delivery person never picked it up. Second driver was better, however by the time he got here it wasnt warm at all. Food arrived cold. Had to reheat to eat it. It would have been better had it been warmer. I wont order from here again.

★★★★★
December 21, 2023

The best burgers I have had here in Brantford. The quantity of the burger is good enough to fill out hungry stomach The service is very fast and the staff there is so cooperative. And best part is cleanliness. I tried strawberry milkshake too from there and it was so refreshing loved it.

★★
December 21, 2023

Ordered on skip. No reason for your burgers to be that dry. Dry dry. No seasoning on the beef either. Toppings were fine, but stop over cooking your beef. Fries were lacking salt. More seasoning guys. Weak.

★★★★★
December 21, 2023

Best crispy chicken burger with oreo shake , best food , i will recommend everyone to visit for once.

December 21, 2023

If I could rate 0 I would. Ordered one time and the burgers were so dry the fries were cold. It was disgusting and over cooked. Never will I be back

★★★★★
December 21, 2023

Best fresh burger in town, good service

★★★★★
December 21, 2023

I tried chease burger, its amazing Fresh patty burger love it Food

★★★★★
December 21, 2023

Today, my friend and I went here and tried the crispy chicken burger and the caramel shake. The food was very good and the staff were very friendly. Now this place has become my favorite place to eat burgers.

★★★★★
Local Guide
December 21, 2023

I tried crispy chicken burger and chocolate shake, its amazing good customer service

★★★★★
December 21, 2023

Today I tried juicy juicy on fire , I also try strawberry shake and I loved it very much .. please come and enjoy the meal with your family .. you will damn love it .

★★★★★
December 21, 2023

The food is super good and the music choices are amazing. Truly a work of art.

★★★★★
December 21, 2023

Love the burgers here! The staff is very friendly and cooperative.

★★★★★
December 21, 2023

Great food fast service

December 21, 2023

- table slides far too much - 45 min wait for food?!?!? - 45 min wait for soggy fries???? - ghost jackson is a liar service is not fast and food is not great. - wrong food items, I paid for sweet potato fries and got WET white fries - Philly cheese steak . Dog food and mayo - funnel cake is decent though.

★★★★★
December 21, 2023

Great food, amazing customer service, and very friendly staff visit for sure!

★★★★
December 21, 2023

Helped out with cut on hand and they have good food

★★★★★
December 21, 2023

The strawberry shake and veggie burger tasted very good.

★★★★★
December 21, 2023

i tried funnel cake.. it was awesome. must try

★★★★★
December 21, 2023

Tried their crispy chicken burger and mac n cheese bites. It was really delicious. Also their oreo shake is to die for. The staff and overall experience was very gud. Will visit again for sure. Keep doing the gud work guysss

★★★★★
December 21, 2023

Visited here today with my friend. I ordered the veggie burger with onion rings and caramel shake. I must say the food tastes really gud. Staff was very welcoming. Definitely gonna visit again. Thank you for the wonderful experience guys..

★★★★★
December 21, 2023

Great food and ambience

★★★★
December 21, 2023

Great food and staff is good

★★★★★
December 21, 2023

I get the chicken fillet burger here 5x a week since I started working out, their crispy chicken burger/tenders are great as well. The buns are quality like the fast food buns from 2 decades past, the chicken is always a great cut. Servers are very polite and I enjoy seeing them day to day. Music can be a bit loud and stale but its alright for a corporate playlist. Dim lighting and lack of industrial sounds make it an easy dine in experience.

★★★★★
Local Guide
December 21, 2023

I went to this location and it was really great experience with the staff plus ambience was great. I love the food.

★★★★★
December 21, 2023

Visited this amazing place today. Tried their nashville nd mac n cheese with oreo shake. It tasted so delicious. Overall ambience of this restaurant is so calm. Enjoyed going there

★★
Local Guide
December 21, 2023

Way too overpriced for the quality of food. Fries were soggy, burger was dry.

★★★★★
December 21, 2023

Great cheesburgers, freshly made! Crispy Chicken was fabulous! Factory sauce, yummy!! First time going, will definitely be back for more!!

★★★★★
December 21, 2023

My frnds suggested this place to try. I really loved their veggies burger combo with Mac n cheese. I took caramel shake n it was so perfect. Must tryy

★★★★★
December 21, 2023

Tried their crispy chicken and strawberry shake. It was super delicious. Overall ambience of the store is gud nd the staff is very friendly. Must visit.

December 21, 2023

Very disappointed with the food from Brantford Burger Factory. Have had food from there first time. My whole family didnt liked it. Fries were soggy and half of them are blackened, couldnt eat.

★★★★★
December 21, 2023

Very clean place.!!...Simran was so sweet and the food tasted amazing

★★★★★
December 21, 2023

Tried the the veggie burger , best in the town . Staff is very friendly . Best service

★★★★★
December 21, 2023

Kid-friendliness: Our kids live eating here Food

Local Guide
December 21, 2023

Ordered in Uber eats and my food was so dry that I just drank the drink. Fries and burger was thrown out. Last time I order from here.

★★★★★
December 21, 2023

Tried the crispy chicken burger and toranado fries , awesome taste , best service . Totally loved it .

December 21, 2023

The fries were hard and over cooked. The fries were very very salty, my friend felt sick after eating his. Sadly disappointed. Wont be going back.

December 21, 2023

I ordered 2 burgers which was good and 1 tenders & fries tonight but the fries were really bad, they were extra hard, overcooked, salty and really hard to chew. And when I was leaving the restaurant I saw that the staff cooked 2 full baskets of fries and kept it aside and served it later. This is totally unacceptable even after paying full amount for the food. I want the owner to look after this problem.

★★★★★
December 21, 2023

The guy fateh is the best

Local Guide
December 21, 2023

Never going back! Fries were obviously old and just re-fried. Dry and soggy and full of fat. Patty was really dry, even though the ketchup and mayo were all over the bag and the wrap. Juicy Lucy is more like Dry Lucy. Washroom was really dirty, even though I went there just to wash my hands, I just wanted to run away asap. Starting from the wait time (30 mins, even though they said 10), dirty and oily tables, all the way to the soggy, old, reheated bun, dry patty and dry and tasteless oil-soaked fries... extremely bad and expensive experience. Not recommended at all! Btw.. you cant order just burger and fries, there is no option for that. You have to pay extra for drink Stay away from this joint, folks!

★★★
December 21, 2023

While I was waiting for my food I had noticed some very disgruntled customers who waited 42 mins for 1 burger and 1 fry. Food is delicious but service is not focused and very easily distracted. Also very poor communication to other customers while ordering their food

December 21, 2023

Crispy chicken burger combo 17.99 is two small chicken tenders on a bun. Harvey s crispy chicken combo15$ and you get chicken that fills the whole sandwich. Just an informative review.

★★★★★
December 21, 2023

Great food and quick service , will come again

★★★★
Local Guide
December 21, 2023

Went on a burger special night. Burger was decent but I doubt Ill go back at regular price. If the have specials then its worth trying again.

★★★★★
December 21, 2023

I tried cheeseburger today it was really very delicious and the environment there is too good and the service is fast loved it must visit there.

★★★★★
December 21, 2023

Great service and always kind

Local Guide
December 21, 2023

If I knew it would take half an hour for a burger and regular fries, I wouldnt have wasted my time. Ridiculous, especially because it isnt busy at all. Not likely to return because of wait time.

★★★★★
Local Guide
December 21, 2023

Lovely food. Mouth watering burger

★★★★★
Local Guide
December 21, 2023

Stopped in for a bite tonight and glad we did. Had the crispy chicken since it was on special. Then added fries and a pop. Very enjoyable.

★★
Local Guide
December 21, 2023

Burgers dry and tasteless

December 21, 2023

Overpriced , not the cleanest and takes forever to get your food best to pre order before showing up.

December 21, 2023

$54.00 for two burgers a fry and onions rings ( I literally received 4 small onion rings) place will not last. If you re going to pay that type of money for a high end burger, go to Works Burger. PS the bathrooms, one was out of order the other required a good cleaning. Will not return.

★★★★★
December 21, 2023

Their machine is a must try

★★★★★
December 21, 2023

Their beef burgers are great especially Juicy Lucy and the machine. Service by Amrit was great