Popeyes Louisiana Kitchen in Brockville

Ordered boneless chicken wings and received nuggets instead and half raw. Half container of coleslaw. 12 French fries in my order. The drinks were warmer than the food. Called to speak to the manager and was hung up on. (Twice). If you are going to run a business, don t rip off your customers, without them, you are nothing. I ll never order food from you again. Hopefully Mary Browns takes away all your business, you definitely deserve it. Good luck.

One of the Manager is so nice. Help us a lot. Friendly

Had some snack here with my colleague, the food was great and service was excellent. Will probably go back here again soon

Its a great experience having dine in here.

The food was great. Specially the service. Ambiance highly recommended.

Highly recommend.

Food is good

It was great

We order 12 ghost pepper wings combo fresh, with the medium fries. They give us old wings and a regular fries. It s sooo badddd service to the costumer.

The food at Popeyes was good. The service was also pretty quick, which made for a great experience. I ll definitely be back!

My chicken was so greasy I put it on viva towel grease just absorbed in it and felt sick all night.

Visited today for the first time ever. The food was quite good. Unfortunately there was a group of high-school kids dining in also. They were so loud with continuous yelling and swearing. It ruined the chance of any kind of a normal dining experience. Not one of the Popeyes staff saw fit to speak to this group and ask them to be quiet. Probably the last time for Brockvilles Popeyes.

Great location for good service and quality chicken. Usually pretty busy everytime I have been, but thats a good thing I think lol.

The quality of food and the service is really great. Kudos to Aris he assisted me well. Such a very nice dining experience. Very recommended and I m sure to visit again soon with friends

The food was not good. I feel sick, and the customer service was bad.

Worst service ever had my meal given to another cuatomer then was told that they where put of what i ordered because they gave it to someone else ..... i dont recommend at all maybe my recommendation is to retrain there staff and make sure they have stock for there customers..

food and service were very good.

I love their chicken sandwiches! Unfortunatley the service is getting worse and they could not appear to care less. People at the counter are bumping into each other there are so many of them and there is 1 cook. Its a lucky day if they have fries on the go. I asked for two deluxe sandwiches which have lettuce and tomatoe . I get home and each sandwich has 2 slices of cucumber on it, no lettucebor tomatoe and never said a word. . Theres not much i dislike more than cucumber. Anyhow, this is a Mary Browns customer now. I leave this review maybe they up their game but i do not think they care.

i ordered a chicken sandwich and 4 piece chicken combo ( 3 piece thighs and 1 leg ) the LEG and 1 THIGH had a really foul smell ( after me and my friend split the chicken into two and ate it we realized) the other two pieces were fresh and did not smell funky and was rubbery . so as a unsatisfied customer i took those two chicken back at the counter keeping the other two with my chicken sandwich and told the guy working there in the drive thru section the problem he was really kind , understanding , apologized and removed a fresh batch of chicken to replace it with my order . HOWEVER the manager there HARVEEN ( around 4pm -4.45pm) was really rude . BESIDES THE KITCHEN BEING AN OPEN KITCHEN she said OH AFTER EATING THE WHOLE CHICKEN which was really rude and ruined my din in experience. Never i have ever had this uncomfortable experience at popeyes . really unprofessional. She then said EVEN IF YOU REPLACE ANOTHER CHICKEN IT WILK TASTE THE SAME knowing eveyone could her say this . Before she left the restaurant she gave me and my friend the rudest DEADLIEST LOOK . my day has been ruined i had to keep my fresh chicken aside as i lost appetite. i hope the owner sees this and takes action . i wish i took a picture but i had really long day at college and i was really hungry and im pissed at myself to choose popeyes today. i will make sure to tell my friends and family about this experience at this specific store in brockville all thanks to the manager MS HARVEEN . we weren t mad about the food but the manager was mad for us complaining:) . she should improve the service rather than talking with the employe on the top of her voice so that everyone could hear the conversation either don t yell or say it privately..

Manager was very polite she was very hard working in kitchen and front very cooperative team. Thanks for making my day

Worst experience ever . The female manager over there was extremely rude and gave very strange looks to the customers.

I visited today morning.Food was amazing, Staff is very friendly and fast .....well managed.Love the fried chicken specially spicy tenders . I would love to visit again.

Service is a little bit slow but the food is wow.

The food is great and the service is excellent. I would recommend it to family and friends

So painfully slow

The wait for the chicken was well worth it! The chicken was amazing!

Horrible service waited 25 mins will never go there again worse restaurant ever

The employees working the drive thru need to be trained on etiquette and hospitality. It s easily the worst drive thru in town which is shame because the food has always been very good.

Most pleasant lady at service cash.

We were 8 adults and 3 children so we were taking our time to order but the staff were not happy as we took our time. One of them she was so rude and not really helpful she looked at us wickedly. I don t recommend the place

Service is friendly but a little slow.

Orders are almost never correct, will not be returning.

Ok nothing special

Its located in a moderate busy plaza. But parking wasnt an issue at the time I went there. Front entrance door isnt wheelchairs accessible. Staff who attended me seem uninterested in taking order. I greeted and got no response. I requested for extra hot sauces. She gave four sachets. We ordered food for five, I dont know how I was suppose to distribute that. I thanked her before leaving. Again no response. Food was fresh and taste was good. I have tried Popeyes before but the freshness was good here. Diner is okay size wise. But noisy since its small. Washroom needs some repair. Soap dispenser is about to fall in the first washroom. For travellers, I recommend this place if they are into deep fried chicken.

They never have what I want EVER!!!

Bought a box of a dozen chicken pieces. Unpleasantly surprised by the jump in price but whatever. The chicken was quite tough, lukewarm and greacy. I forced down two peices. This morning I am regretting it. Recommended dishes

I ordered a family order, paid more than $50 and ordered spicy food. I waited more than 20 minutes and the food was cold. I asked them to stop changing it, but they refused. The staff was uncooperative. I will never go again.

They do not give it to the size stated in the menu. I do not recommend.

Took to long , almost 30minutes for wings and a combo with an cinnamon apple pie

Worst customer service and food quality from a fast food restaurant I ve ever had. We stopped by this Popeyes en route from Toronto to Montreal, just before 9:30pm. I ordered a 2pc spicy chicken combo with Cajun fries and a biscuit (note: they charged me the price of a signature dish instead of the big box combo which is cheaper and I didn t notice). After getting our order I noticed that the chicken was not the spicy one AND there was no biscuit. When I asked the employee who took our order (her name was Sana / Scana) about this and why there was no biscuit, she said their delivery for the biscuits didn t arrive that day. I asked why they didn t inform me before ordering that a main part of the combo wasn t included and that they need to inform customers of this ahead of making a purchase and that they can t simply just not give items and make the wrong order, all in a normal tone. The employee yelled at me that what do you expect when you come half an hour before closing?! as though somehow it was my fault that they didn t have biscuits (which they initially advised was not there since the morning) and had the audacity to take out her mistake on a customer who wasn t even confrontational. I advised them that this behaviour was completely unacceptable and another employee quickly jumped in and said they had strawberry biscuits which they could provide. Nobody apologized for the rude behaviour or took ownership of their mistake in any way. I ve never seen a restaurant employee yell at a customer, much less one who came well before closing time and did not berate them for the mistake but rather ask if they can compensate for the missing item as it s unfair to shortchange customers like this (my toddler only wanted the biscuit, so it was an important part of my order). When you pay for something, you should receive what you paid for or be told in advance. We ve come by this highway stop in Brockville plenty of times during trips from Toronto to Montreal so I can advise you clearly NOT to come here - there s plenty of other restaurants and fast food places nearby that will provide you the right food and have respectable customer service. This place was deplorable. Never again.

Great service

Great food and service

I never eat fried food but I must admit that this chicken is really very very good

i love popeyes chicken. but my problem with popeye s brockville is the service. i was there on monday for dinner, and i witnessed staff picking on and belittling a woman that was obviously unhoused just based on her appearance. she had the money for her meal and even offered to leave the tip and yet they were still being so disrespectful. shame on you popeyes for the people you re hiring. popeye s brockville has the slowest, rudest customer service i have ever seen in my life. my suggestion, wipe the whole staff clean and start fresh. everyone who works there has a crabby attitude and is mean and hurtful.

Employee sitting on a chair with her feet up on another chair. Same bad vibe as some of the other bad reviews. But management doesnt respond to good or bad so why bother! Food

Excellent food and super friendly staff

I found this on fb ...is this your staff? I dont know how many popeyes in brockville please pass on to the correct restaurant.....This week at Popeyes, I witnessed some truly disheartening behaviour the staff discriminated against a customer based on her appearance. Sure, she might be unhoused, but she was a PAYING CUSTOMER and even left a tip! The audacity of the employees to laugh at her tip. FYI, tipping isnt mandatory in Canada its a courtesy so instead of mocking her, you should appreciate her business; after all, she s contributing to your paycheques ffs! This lady was one of the nicest people I ve met in Brockville, and we had a delightful conversation. She may be facing tough times, but her bright smile shows incredible resilience. The moral of the story? Be compassionate and treat everyone with respect. Not everyone is as they appear. Sometimes, a little kindness is all someone needs to find their way. I hope this story inspires others to be more kind and compassionate to the less fortunate. They are fighting to survive every day while some of us have the luxury of sitting comfortably at home, spending taxpayers money on frivolities like ice caps and questionable tattoos. Anyway, enough of my rant. Thanks for reading this far. Hope everyone has an awesome week and sending positive vibes to all!

Best chicken burger better then kfc they should have some in Montreal don t now why everyone form here is driving 45min just to get Popeyes chicken This place is the best Food

Love the chicken nomnom

Always great service and food at this location.

Good spot for eating inside or take away. Clean restaurant.

Chicken dry. Called to complain, they have 100% quality guarantee. East Indian employee said she doesnt agree with me and isnt doing anything about it

Food goods but some of the staff are not the nicest

Very friendly staff and great food.

Great staff and best fried chicken in the area

Ive been in this store twice in the last year. Lets start with the food. Its not the chicken it used to be. It was juicy and had lots of batter the way its suppose to. Now the chicken is dry and they took away the heavy batter. Thats exactly what people look forward to when they go there. But now, people from another culture have taken it over and they changed it. Speaking of which. Half the time you cant understand them when they speak to you. Constantly asking to repeat what they say. And then they get your order wrong. And when you go in to order, they usually have friends sitting or standing around the counter area talking. The place is a joke. Flat pop in the machines at times. Giving us the wrong orders when were the only ones in the store. Lets put it this way. A family of Indians trying to sell Louisiana style chicken is just as ridiculous as white people trying to run a Chinese restaurant. It dont work.

Had an issue with my online order, which was the ordering app itself was the issue had switched my order to spicy instead of mild. Initially met with some issue with the manager however they decided to provide me with mild chicken after a wait for fresh chicken. Food is good and is usually fresh, inside the restaurant is kept clean, staff are usually courteous. Overall good experience.

The chicken sandwich it out of this world

Caught a really bad case of Food Poisoning from this place. Would not recommend.

The worst Popeyes Ive ever been to, and one of the worst restaurants in Brockville.

I walked in their store and stood in line behind an Indian gentleman and a high school student. Both of those customers were served, and then I was ignored for almost 10 minutes before I left. I didnt get served today. Too black I guess.....

Great food, service is quick and friendly.

Ordered via Door dash...phew I thought we wouldnt receive our order. First time tasting this chicken...and its the last. I didnt like

This was a very clean and friendly Popeyes. I would definitely return.

After ordering they tell me its going to be a 13 minute wait for my chicken to be available. What kind of restaurant lets their chicken run out often!

Chicken too salty.

Love the chicken!

Clean and friendly service. Food was delicious and served quickly. There was practically no one there so very quick. The biscuits are the best.

It was nice, the food was good, and the environment was nice. It was a bit busy, but it is what it is

It does what it has to do if you want to grease your stomach a little

No sauce on chicken wings

Usually Popeyes is a favourite of ours. But not here. Weve been here 3 times just to be sure that it wasnt just an off day for someone in the kitchen but we shall not return. The waits are very long and the chicken and biscuits are always very dry and lukewarm.

Smells good!

Parking: Best in the town and excellent service Food

Slow

Very good service especially Sukhpreet Kaur.

You can actually see that you are eating chicken, not mystery bits wrapped in batter and oil.

Service wasnt good. Very unorganized and didnt have anything when I went. The food I got was stale and made my stomach hurt. I usually love Popeyes. Even I got 3 orders of shrimp then she tells me she has no tartar sauce so couldnt even enjoy that. The bisquits I could throw at someone they were so hard and stale. Disappointed.

Rude staff, unprofessional and unhelpful. Chicken was raw. Food

To each their own. But new years eve 2023. My multiple experiences and last ever.The chicken itself are poor cuts,poorly butchered.full of veins and gross parts. Was overcooked like shoe leather. Breading was like a rock. Gravy not my taste, to me tasted how sweat smells, mac and cheese...yuk.disgusting.fries,hard barely warm,processed.. biscuits best part of meal yet dry and flavourless. Paid 45, ordered chicken everything was ready, sat in a box with sides for 20min while they made biscuits. Even if they offrred a free meal i would decline. As 5 pieces and 3/4 of sides went in garbage Brockville needs a mom and pop place that would serve good fried chicken. They would clean up. As far as chains go Mary Browns hands down. Would put the colonel and cartoon.popeye in big trouble

Bad employee refused to take my order after she argued with my husband when she ignored him to take online order and he saw the guy preparing the food inside the chicken fell in the garbage then he grabbed it and served it no gloves no hair cap with nailpolish I asked for the manager she told that she is I asked for her name also refused so i took her college name and take a picture for her

Pleasant staff. Food is mediocre and portions are small on items such as their signature red beans and rice

The food was delicious. Staff were friendly and made the food super quick. The inside of the restaurant was clean.

Excellent place to eat halal foods Chicken sandwich is a must try Food

They forgot the fries , we ordered rice and biscuits on the side which they forgot , and there was no ranch dipping sauces .. the wings were supposed to be Honey Garlic and they were so HOTTT you couldnt eat them .. called the manager who didnt offer anything to make this right !! AVOID Brockville Popeyes !!

Great chicken. Super fresh. Had to wait 10 mins but well worth it.

Fresh hot food.

An average sort of place with average quality of food. If you don t have any other better option then you can go to this place. Quite busy place. Service is better.

always good. staff are nice. Seems somewhat clean

Honestly meh kind of feeling the food is ok rushed and the flavor has changed for the bad side of things maybe it was just poor staff handling but other than that its ok not bad not good

I ve always had a bad experience here. My kids love the food, but the service is SO bad!

Staff was not cordial at all instead they were rude.

Amazing Louisiana Chicken and the best Coleslaw

Went in here 1 hr before close the employee that took my order started to clean up trash and roll up the front entrance carpet. When my order was ready he walked back and started bagging my order and biscuits with the same gloves. When I told him that was unacceptable the worker proceeded to take his gloves off and not replace them and rebag the order with his unwashed hands. Needless to say I threw out the order couldn t get myself to eat it after witnessing this. 0/5 stars for cleanliness and shocked they haven t had a health violation

Food was very fresh and hot. Tried the new ghost pepper sandwich and it was yum. Even the staff was very friendly.

I ve been craving Popeyes chicken for a long time after moving out of Ontario. It was as good as I remembered it. The tenders were delicious; just go easy on the quantity :) great service and the wait wasn t long, even when the restaurant was packed.

Very rude manager. Took 20 minutes to get served.

Forgot how good their fries were, I waited but got a whole box fresh. Unreal

Extremely unacceptable service and food , This is second time here and the same problem bad service, non organized, And also the chicken not cooked . Sooo shocked how the company accepts to keep it running like that

Awesome food! Friendly and courteous staff!

Told me the drive through system wasnt working after 20 minutes in the drive through and that I would have to come inside when I got inside the people behind me in the drivethrough were served 20 minutes before I was served

Scana sat on her phone with airpods in while I stood at the front counter for over 5 minutes waiting to order, she occasionally looked up at me and then went straight back to her phone. Terrible service. Wouldn t recommend.

Very greasy to the point I stopped enjoying my sandwich mid-way. That said, the chicken was very juicy and delicious. Given that greasy is a needed characteristic of juicy fried chicken, if you can handle that its terrific.

I have written hundreds of Google Map reviews, and in all that time, I dont recall giving the food in an eatery one star. I guess there is a first time for everything, as the Mac and Cheese I ordered here was dreadful. It was watery and tasteless, making it uneatable. The only reason my overall rating is not one star is because the server at the counter was friendly and efficient, while the Cajun fries that I also got were meh but at least OK to eat.

East Indian run... So expect your typical unfriendly service. All in all good.

The food at this Popeyes was very salty for some reason..

A typical chicken place with a lot of wait time.

The fried chicken tasted to much of vinegar. The restaurant is trying to minimize loss, we understand, but they sacrificed customer service a great deal. Not for us.

Good food

Slower than usual

Would like to rate higher but unfortunately the service and quality control is lacking. Several errors on orders, almost to the point of normalcy. Staff is curt and only somewhat friendly. Frequently lacks items from cups to food. When they are having a good day, food and service are excellent. But it seems they are having more bad days than good lately. Management might need a refresher. Hopefully they can get things back on track. Parking: Being in a complex, parking is limited and can be tight. But drive thru is spacious and easy to maneuver through, even for a pickup truck.

It would be better if they sent thear employees to school to learn the canadian language. I found that it was very hard to understand the mixed national accent and English.

Ordered 3 pcs chicken x 2 and after the order was taken they inform us that the chicken is over and that they have only 4 pcs. All this happens after the cashier tells the guy working in the restaurant and he murmurs something back. The manager was just standing doing nothing around instead of helping with the orders. The cashier lady had to go behind and work for our order. Pathetic service!

Took my nephews for supper. The food was great, but I had to wait in line for ten minutes to get an extra napkins. Some accessible napkin dispensers for the customers would be nice. The cost for the 3 of us was reasonable and good value.

it was great

Very good service