Wendy's in Brockville

The kid working cash on friday, December 6, 2024 should be mayor of your town. Give him a raise, a new hat, and a decent haircut.

Order was wrong. Drink 2/3 full. No straw. Wendys used to be the best drive through in town. Now its just a mess.

Unfortunately there are times when there are staff that arent the friendliest. I have had a manager be extremely rude. I have had one of the staff give me incorrect change, then try to argue about it. Then I could hear her complaining through the drive thru window. The food is usually ok however typically there is something they get wrong with the order.

Hard times around, I couldn t afford to pay for the full meal and they helped me out. Really nice people here, and they really care about their customers!

Best spot to go if you want quality food for the lowest prices (value menu and promos have been amazing!). Just found out Wendys does iced coffee too, better than McDonalds and maybe even Tims!

I love the new lids for the beverages bo straw needed

Wendys can do no wrong

This Wendys location has never let me down. The service and food are always great. When I am craving junk this is often where ill go for a Spicy Chicken Sandwich or a Breakfast Baconator. And its open late!

constantly talking shit about customers and being extremely rude to Uber drivers.. Especially an older woman who should be setting an example to other workers someone doesn t like working

Kid-friendliness: On y était avec les enfants

Good place to stop for a quick bite. Good parking, friendly staff, and reasonable environment.

Food was generally good. Staff was pleasant and helpful.

Very bad customer service given by a girl dacoda, she started yelling at us by taking order, moreover no cheddar cheese on our sandwiches. I will not recommend at all

Great for fast food. Salad for my wife. Always fresh.

It takes forever to get the food, and I waited 10 minutes, and the workers have no communication with each other. But over all it was

Service at counter was awkward and not friendly. Soda machine was not working properly. Staff who prepared our order changed the mood by being friendly. Food tasted as it should.

Waitress was rude and didnt get my order right after asking 3 times threw the salad dressing on my tray having it bounce off my tray onto the floor and its not the dressing I asked for lol Parking: Lots of parking wasnt busy

Dine in shows open but after calling to confirm the dine in closes at 9pm

Good place for quick lunch and very wheelchair accessible. One of the best wheelchair accessible places I have stopped at on this trio Parking: Good accessibility parking with easy access to restaurant Wheelchair accessibility: Incredible wheelchair accessibility and beyond anything I have seen lately. Great job. The manager was amazing when I took the time to thank them for their amazing accessibility

Frys were double cooked in oil...gross

I order from here now and again and havent yet had a issue with any of the food

Was eatin with my friend then noticed a fruit fly in his sandwich on the lettuce, every thing else was okay just dont get lettuce!

I was eating my sandwich I saw a fruit fly in my sandwich on the lettuce, every thing else was okay just dont get lettuce please

Service is slow by fast food standards, you can expect to wait as long as you would at Kelseys or Swiss Chalet in some cases. Staff often seem to be in a bad mood.

Tried the grilled chicken wrap. Not bad.

Its a Wendys. The food was reasonably fresh and what you would expect. They consistently forget to give me ketchup packs even when I ask for em though. Food

Worst hamburgers and fries, we have ever had. Also we did, not ask for cheese twenty six dollars. Down the drain. Food : 1/5

Been here many times. Food always tasted good but they always seem to screw up on the orders. This is also the 2nd time I been here. First time they forgot the bottom bun on a baconator (you gotta cut the bun anyway so how could you forget it?). This time I ordered a lot of food and they completely gave us a separate burger than what we ordered (it was like a cheese burger with lettuce and tomato) instead of a baconator. Make your associates look over what they put into a bag before they throw it into the bag or put labels to say what the burger is so they know what they put in. Parking: Real easy to find as you go through it anyway to access the place. Drive thru entry is also in the parking lot.

Waited at the cash far too long for an employee to come take our order (while employees were looking at us standing there. lol.) Food was tasty and hot, drinks were delicious (they have one of those DIY drink mixing fountains). Dining area & restrooms were clean. Basically a typical Wendys!

Took my son to Wendys at his request. He had the Baconator meal and I had 2 chicken wraps. Quite good They were busy. Person who served us was polite and apologized for the wait. Really wasnt much of a wait. Nice of her Parking: Can be a busy parking lot. No issues for us that day

One of the only fast food outlets that cater to my diet restrictions and the substitutions when ordering a meal are at no charge !

I have always enjoyed Wendys

Staff are friendly for the most part but several errors lately. They are quick to rectify errors and it happens given the nature of the business but still can be annoying if in a hurry. Definitely check all orders before leaving.

Placed an order and waited for the order for over two hours without a delivery. Called the number listed on their Google listing and it was not answered nor was their voice mail set up.

It was so bad had too throw out

Honestly extremely disappointed with the every experience I have here. This establishment seems to ALWAYS mess up my order every single time. Whether it s forgetting half the order that I paid for or making my burger completely wrong. What really made me angry was when I went last night, they forgot an entire meal in my order, and one of my burgers was a Double baconater with just ketchup and bacon. They put ZERO bacon on the BACONATER. when I asked for it to be remade there was no apology, slammed the drive thru window. And when they handed me out a bag they gave me a box of bacon, instead of them taking it back and adding the bacon themselves they made me put it on. Which I know sounds ridiculous for me to be angry about but that s what their job is, to make the burger. The whole reason I get fast food is so I don t have to make dinner, yet I still had to. And for the price you pay at Wendy s, you shouldn t have to deal with any of this. Extremely disappointed.

Fast and friendly for how busy it was

Love their cheese Chilli fries and chicken nuggets they have a nice variety compared to other fast food places!! My new favorite is the apple pecan salad!!

Better than McDonalds for sure. Not as salty as well. Dont eat fast food alot but Wendys is where I will go again. Great value for your hard earned dollars.

Don t get chilly you may as well get a small this is a large guess they need to save money Parking: Ok

Either they dont listen with no onions and tomato and feels like they purposely forget. Also cutlery, dont fill chili bowls up, no crackers and no Splenda on side. Skip Sucks, no way to ask for Splenda or crackers

Wendys was great. Amazing burgers. This is the best Wendys on the area. Great food and wonderful service. The staff are very friendly and the food is inexpensive. I usually attend on my own but its good place to eat in. I usually take the burger meal with fries and the food is very good too. I like the other selections on the menu too such as the nuggets and frosty. I really enjoy eating here as it ls clean and the soda selection is great. They have coke products but you can create your own drink if you like. This place is for cheap folk as they have value meals here. I really enjoy this restaurant I hope you enjoy it too.

Great Wendys location, good staff. Sometimes you wait quite a while, but only sometimes, and its worth the wait

Rudest drive thru attendant weve ever had. Things went downhill when we pointed out that the drink order wasnt correct.

Got two 6 piece chicken nuggets today and they tasted like they were freezer burnt

JBC is where its at. Frosty and fries. Oh ya

It was very busy noon hour rush. All staff working together just like a well orchestrated orchestra! Everyone calm and service with a smile. Our order was hot off the grill, the presentation was excellent, not a messy double baconator and fries thrown together on the tray. Food : 5/5

Dropped by this Wendy s off the Transcanada for a quick bite. Service was quick and employee was friendly. Had the Double patty with cheese, fries and drink. Juicy burger ! They had the new self serve touch screen soft drink dispenser which was nice. Establishment was clean. Three public individual washrooms, which was very nice to have. Large parking lot and drive thru service availability. Also many stores in the vicinity. A great place to stop by off the highway for a fast food meal. Recommended.

I wanted in my car

I don t normally go to Wendy s but my wife had coupons so we stopped It was very fresh hamburger and fry s we ate in the car. Recommended dishes

We stood there waiting to order for 5 minutes or longer. 3 staff working, wasnt busy. No one in dining room, maybe 1 or 2 cars in drive thru. It wasnt busy Not one person welcomed us, communicated anything in terms of a wait... Flat out ignored us, so we left.

One of the best ones ive been to. They have good service, well portioned items and the burgers looked like they do in the pictures. Other wendys have smooshed burgers with barely any toppings. You can tell that this branch is well managed.

I ended up here as I had no wifi at home. Honestly a very decent Wendys it was modern and the staff was efficient and seemed to enjoy working there. I give the place a 4/5 as there were limited seating with chargers/limited seating in general. As well the washrooms could use some cleaning/stocking. Overall your run-of-the-miles Wendys. I cant give it 5 stars but its a great Wendys to go to.

This location is run smoothly, food was fresh, attentive staff and conveniently located. Wasnt too busy and they were efficient. They also accepted our coupons without any issues. Keep it up, you guys are doing great for your customers.

Very poor customer service. The girl name Kayla was so rude. When me and my friends were having dinner she was continuously staring at us as we did something wrong. I waited at the cashier for 10 min even though she was not serving to other customer. Very bad experience.

Nice little clean restaurant with outstanding service food was good and fast since it is a fast food restaurant

As always the best place to dine.

The staff here were so nice, the service was above and beyond. The food came out fast and tasted fresh.

First time here and would highly recommend. The manager saw my daughter got hurt in the parking lot and came out to see if she was okay and offered a bandage. Overall the service was excellent and very friendly. Quality of the food was standard across other locations

Great place!

Honestly just an awful store. Three times in a row (THREE!) I have ordered promo items and they dont have them in stock. Not just dont have them BUT DONT REFUND YOU. Just a little note on the receipt saying they dont have it, at best. Save yourself the headache and go to Harveys. Edit: This has happened across both takeout and delivery, with multiple different promo items.

Friendly service good food

Summertime is Frosty time!!

They charged me 3 federal taxes on my meal and all I got was a salad and a hamburger and a drink it came to 22.80 when the salad I got was 9.99 hamburger was 6.95 and drink was 1.99

Clean place, they serve very well, fast food hamburgers, they dont taste bad and they fulfill the task, remove hunger

Always clean and friendly

If you are in the hurry, DONT go to this place. They have turtle speed.

After waiting over 10 minutes for them to take my order with no one in line in front of me, then had to watch them bag my meal leaving it on the counter to get cold while waiting for individual items. In the end told them I didnt want cold food, instead of making new just walked over and refunded my money. All while abother person was waiting in line to get their order taken, over 15mins while the employee stood there looking at a order screen. Absolutely rediculous.

Food order was accurate. Warm. They are learning but help each other out.

The cashier is not nice, Frustration management problem

Typical Wendys.

Square service with a friendly waitress. Pretty good food (dennys regulars). The restaurant may be a little dark due to its configuration.

The apple pecan salad with blue cheese is a super choice if you are on the healthy eating train!

Lovely ladies who rock their shift! Also the fastest drive thru in town! Food

Bake potatoes are always great. Jr burger even better.

The manager Stacy is the worst kind of person. I hope the higher up management puts an end to her tyranny.

Went to Wendy s in Brockville, what a disappointment! Line up was long and very slow, person doing cash had no clue what they were doing! Then didn t receive fries with one order, no fork to eat the poutine! The burger meat on the bun was the size of a toonie They need to get their act together or will be loosing business!!!!

Dawn is on Fire, she put a hot Potato in her Hand to serve me with a Smile. You guy s have definitely Stepped up your game.

Outstanding extremely respectful to each other as well guests. Well done

Favourite fast food place found a new deal bacon cheese burger

For a fast food place, expectations may be lower than for other restaurants but the Brockville Wendys never fails to deliver on fresh food and exceptional service.

My mother and I spent over $40 there, got 3 meals and 3 fries, not even halfway done my fries, i found the longest darkest hair in my fries, now normally I would be thinking it s mine or my mothers but my mother and I are both blonde It s just plain gross

Nice

The kids loved it. When I went for lunch, there was an older staff member, and when I went at night, there was a younger staff member, and everyone was friendly! It tasted good too.

A1

Always like to have a quick snack or meal at Wendys, the.food is always fresh and quality. I loved the fries is always freshly cooked. Salad is the best.

I don t know what is going on with the staff at this wendys in particular but every single time I order something from here they always forget at least one thing. They have the worst customer service, never apologize or do anything for the inconvenience. And it happens all the time. Will no longer be going here

Nice Shiney restaurant. Very new and clean. The service was friendly and the food was fast. Imagine fast food at a fast food restaurant!

This wendys location is always quick amd the best drive thru service in brockville....my food has always been hot. The new location is easy access and plenty of parking.

Order a combo here , front counter women was rude , forgot my frys after she checked it wasnt busy as people were just standing around and no one there . Worst wendys in kignston.

I ordered 2 baconator breakfast this morning at 06:30 . The buns were supposed to be a cheese biscuit but they came with 2 plain hamburger buns. I dont know until I got home. It sucked.

Came for the breakfast. Was stuck in line for 5 minutes but I was able to get to the window at 10:25. They told me they just ended breakfast. I mentioned the sign outside said breakfast till 10:30 and she said we were too late. Disappointing.

Went here yesterday, ordered two chicken burger meals (one was regular and one was the asiago ranch) both with large fries. They gave me two asiago ranch chicken burgers and the fries were half empty... 30 dollars I spent there and they couldnt fill the fries or give me the right burgers.

Good food. Quick service. Friendly staff. I would put 5 star except sometimes stuff is missing from the take out order. I usually get a salad. I have been given the wrong dressing and my fork has even been forgotten. I will continue to visit though.

Fast food, but the staff are disorganized. Took 4 people and 2 transaction to get my order correct (not even special orders).

This has been our go-to lunch for weekly trips to Brockville for a few years. Wait times for orders are very slow. We rarely get what we order. If if we ask for a correction, it still comes back wrong.

Great quality food!

I really like it! Always tasty and fresh food and drinks! Come for both adults and children!

Love the Southwest Avacado salad noms

Too much mayonnaise on the burger. Fries were great. The coca-cola mixer is worth the visit alone. Can I get a like for peach sprite?!

I like the choices for the sides. Anyone offers fries. But at Wendys you can get chilly, or a baked potato or a salad instead of fries. It is a nice change. Wheelchair accessibility: Handicapped parking as well as wheelchair accessible entrance and seating.

This Wendys location has become our go to spot for fast food in Brockville. The food is consistently hot tasty and fresh. I can t complain.

The older lady working behind the counter in the red shirt was incredibly rude and condescending to her high-school age coworkers. So disappointing to see as the young workers were just trying to do their jobs - seems as if she thinks she runs the place! I feel bad for the poor kids that work here - you can clearly see that her horrible attitude and mean-spirited behaviour makes this place a terrible place to work. This lady just proved to me again why none of my kids will work in fast food

Spent $9.09 on a salad. Arrived back at hotel, flipped salad bowl to shake. Salad is rotten. Called, manager was dismissive and offered refund. But, no replacement to be sent to hotel. No dinner tonight.

This location was very busy but the staff worked hard and got orders made.

Friendly staff. Easily accessible wheel chair parking. A great variety besides hamburgers. I had a taco salad. Very fresh, plentiful, and tasty. Wheelchair accessibility: Yes very accessible and close to the door parking.

Quick and friendly

We pulled up to the 2nd window in the drive-through and then were told to reverse back to the 1st to pay we then were advised once we got back to the 2nd window again that the grill wasn t hot enough to cook a burger and it would be 2-3 minutes. Well about 10 minutes later, we went in and were then told that the grill wasn t working. No offer of anything, but attitude. Terrible customer service! Maybe the manager should have been doing her job instead of smoking outside never going back!

I placed me order around 9:30 I understand they were closing but the manager needs to treat their employees nicely. .

Wendys is always great, no matter where!

Alright. Good burger as always. Good service

They have a great selection of drinks and the restaurant was very clean.

Incompetent people working the speaker and windows, last 3 times were complete right off ,with completely wrong drinks even confronted them about it and proceeded to say it was the drink we ordered and no option to fix the wrong drink, and missing food items, maybe a re-training will help with this?

Pretty fast n was made right

Good food and great service.

can t get a simple order right, every single time i go. would give 0 stars if i could. don t recommend unless you love getting your order wrong.

Everything was great until I took a moment to go to the washroom. When I got back to my table they had thrown out my burger and drink. Not pleased.

Friendly service and food prepared right !

Never disappointed on there speed in the drive thu

So slow at night time its unbelievable

Very good service

Went for breakfast. Tried to order online at 1016am and it would not work. Arrived at 1029am and they said breakfast was over.

Food was excellent for a fast food place! Service was very good!! I will go back !!

Love the pecan

No mayo?? Tsk tsk tsk... also you gave me wrong order which only took 20 minutes... Maybe this cashier is not having a good day

Food was fine same as any Wendys. The service was slow and the restaurant was very dirty.

Very clean, delicious, hot, warm welcome. Definitely my first choice of fast food restaurant

Fast friendly service and hot food. What more could you ask for.