A&W Canada in Brockville
2545 Parkedale Ave, Brockville, ON K6V 3H2, Canada
About
Canada's original burger restaurant. Serving great-tasting burgers, handmade onion rings, and frosted mugs of famous A&W Root Beer since 1956. Now proudly serving Organic Pret Coffee.
Business Hours
Services
Photos
Reviews
Most Mentioned
The service here is not good whatsoever. Totally turned me off. Need new staff.
Last night I waited for 20 minutes at drive thru, I was waiting may be someone will give some response but “No” Very bad service I would say, If you don’t want to serve then why drive thru is open at night, It doesn’t make any sense.
When you’re having an awful day, and you encounter people that actually care for you and make their best to help you. Thanks for the support @A&W_Team
I got a chubby chicken burger. Took way too much time to get it. Cook was yelling in the back and you can hear them from the entire restaurant. Front desk lady was nice. Finally when I got my food, the sauce was very runny, chicken was not warm. The seating is very nice with a big window view. Would rather take out.
First time trying A&W. Can not fault anything, great service and order landed on our table just as we sat down. Burgers are very fresh and tasty. Fries were amazing.
Food is generally OK. Might want to check your orders prior to leaving the drive through lines to ensure they're complete. For the record, I was given no issue when I returned for my missing fries.
Always love me some AandW! They are consistent at every store and don't mind if I customize my burger. My favorite is teen burger combo no ketchup, mayo or seasoned salt. Best onion rings in all fast food joints (easy on the salt guys). My kids love the root beer but I prefer an ice cold Coke in the mug. Very clean dining areas. Thanks for using REAL cheese! A little more expensive than the others, but food tastes so much better and is worth it!
Worst place and experience ever! Was there 10am June 25 while in town for the tall ship festival. No clean table to be found while one staff member was just leaning up against the counter twiddling her thumbs. Hard working or hardly working? We cleared our own table. Paid for 2 classic breakfast with white bread and eggs over-easy. They were out of white bread. It was served with no cutlery. One meal was easy-over, the other was got hard-over, it was served cold, one had burnt toast while the other was hardly toasted at all with a great big glob of butter in the center, which of course I couldnt spread with the lack of cutlery. The bacon strips were more like bacon bits, they forgot the hashbrowns, and when we walked out finally over 30 min after ordering, we still had not even gotten a cup of coffee. They must have still been picking the beans. Also witnessed another man who walked out after waiting 20 minutes for 2 pieces of toast only to be told when he asked that they would just now put it on for him now. Seriously if your staff cant cook and egg right nor make toast, please train them before you put them out there. If you don't have the staff and/or supply needed to open and function properly, don't bother opening at all. This place is a disaster and looks really bad on the brand. I'll not be going back to A&W after this.
The person on cash was very friendly :)
Very good burgers, fast service! And clean restaurant. Very good place to stop between Kingston and Ottawa!
The seller made burgers with dirty hands (not washing his hands) He took the order, wiped his hands on his dirty pants and with these hands he took bread and made burgers and took food from the refrigerator with his hands
$22 for 2 Mama Burgers and a diet root beer. Im sorry but thats ridiculous. Im done with A and W.
Great location, friendly staff
Just stopped in here tonight for dinner. The teen burger was absolutely perfect, and we enjoyed our meal.
Always hot and delicious
Great service
Excellent customer service both cashier and cook . Love there coney sauce/poutine.
Great Staff and super breakfast Thanks
Quick service and decent taste for fast food. Got poutine and a wrap
Passing a round trip from the USA. Motivated and friendly staff. :)
I went through the drive-thru service was great I ordered a chubby chicken Burger meal and a papa meal I ordered two apple pies as well they didnt have any cooked so I had to wait like 5 minutes but it was well worth the wait although $40 for two people eating o is cray cray
Great food , good service, only down fall is it is a pricy place to go for take out .
Eggs were full of bits of other grill products. Ordered scrambled eggs and they were still wet in middle. Diet root beer was flat.Wont be back.
Great food and friendly staff. Its near a booster juice so you can offset the burger with something that makes you feel healthy for eating it.
Great place to eat. Love the burgers.
Slow as can be
Clean fresh food outstanding service
We have eaten here a few times now and have not once enjoyed it. We will be going elsewhere on our next stop in Brockville. Service is slow, the onion rings are never cooked or seasoned correctly, and they can t seem to get our burger order right.
Great service from Wilson working the night shift. Served me with a smile and a great chat. Hope to see you again Wilson ! (Night of May 31st 2023)
This might be a hot take but I actually like the layout of the drive thru. The coney sauce is my absolute favorite item (try it if you haven t) and I m so glad they brought it to this location too. I wish it was available in Ottawa. I ve only ever been really late at night and the lines can get really bad but you have to consider that it s the ONLY 24hr drive thru. I do think they could use more staff at night because it seems like only 2 people are there but the staff I ve interacted with have been very professional and kind.
24/7 service, super nice staff, theyve never gotten an order wrong, and Ive been through about five or six times. Drive thru is usually completely empty too.
Great Food and Service
Always a delight when ever I go there ,clean ,calm environment, love it
The girl working the front desk this morning taking orders should be fired. Miserable beyond miserable.
The wraps are pretty basic and bad but the rest is great!!!!
Poor quality, food very cold.
We get an excellent service today from Mrs: Harshpreet She was so professional and do her job we real smile. Thank you Harshpreet for your warm welcome for me and all our friends. Food : 5/5 |
The midnight crew is the best those guys rock!
It s somewhat my fault that I keep coming here, but my orders are wrong 75% of the time. They make me wait 8 minutes for a habanero burger and get a cold chubby chicken instead
Good customer service
We had a light lunch and the food was great.
Fast and convenient. Lots of options around.
Nice, clean location. Ladies working there were very friendly and helped me with making a choice given some allergy concerns.
The staff were terrific in making sure we had a good breakfast. Way beyond what youd expect from a fast food place. Fully recommend as a breakfast option!
Flat root beer, dry half breaded onion rings , burger was poorly made and in the package outside of bun, 6 people working and only one really working, not impressed
The service and food was great. Greeted with a freindly smile at the window.
Terrible management. Employees are not trained properly and the wait for fast food at this location ALWAYS takes longer than necessary. We waited almost an hour on multiple occasions. Food has been cold almost every single time Ive eaten here with my family sad to say we wont be back.
We have stopped here a few times. Each and every time, the wait is ridiculous. Tonight from the time we stepped in the store until we left with our take out order, took 40 minutes. 25 minutes of that was waiting for our food. It s unacceptable for a fast food joint. I can understand a delay on a Friday, and because it s fresh but had I known it was going to take this long, I would have spent the money at a sit down restaurant. On top of that, the price for the quality of food was not worth it. The burgera were dry. The fries tasted old, and onion rings and fries were way to salty.
Montmorency in Quebec
this was brutal. no one in the drive-thru in front of us sat and waited about 10-15mins all to order just a chicken strip meal. called and said we have been waiting and the lady gives attitude saying they re swamped when no one was in front of us . pathetic.
Good food good service clean place
Fries was bitter and cold.
Love it
Clean and fast
Great burgers and the root beer...wow nothing like American root beer...you have to try it once in your lifetime...I dare you
Extremely slow drive through service, half the order was missing in the bag -good thing I checked before leaving - the clerk asked me if I would like to receive the items missing from my order um, yes I paid for them, it s part of the order. Also the drink was warm like it had sat out I asked to change it because the clerk did not remember what was in there, OMG!
Very pleasant, usually quick always fresh
Chubby chicken chubby miam
Food was fresh and delicious, especially onion rings, great pit stop on the way to Montreal.
Not 24 hrs.....miss leading
One of the cleanest A&W locations I have ever been to. Food was great, not greasy or anything. Amanda was super friendly, always smiling and you can tell she cares. Thanks Amanda for a great dining experience!
The staff was very friendly and asked if we needed anything to just ask. Food was good, we had breakfast, service was fast and food hot. Great staff
By far, the best A&W experience. Love this place! Im stopping here every time, rather than On Route. Way faster service and great personnel. Thank you!
Clean amazing service
My car battery died in the drive thru. Immediately out comes one of the employees with his car to give my car a boost. Their onion rings are homemade daily and are amazing.
Food use to be great, but not this time, dried out burgers
Avoid at all costs. The food and drink were not edible. Tossed it all in the garbage. Lesson learned!
We arrived on a Sunday evening. So it was pretty empty. Thus, we got great service and it was quick. We ordered onion rings which were cooked just right but I found them a little too greasy. Price-wise, its just like anywhere else. For those of us who cook, we can make a multiple of the 10 onion rings they sell for that price. Haha!
Super friendly staff, yummy burgers, service with a smile.
I always mess up my takeout order and end up hating it (everywhere I go) but A&W does it right every time. Every time. Reliably good food, every time. Best takeout around. Okay. Sometimes its not perfect, but this location does it right.
Really friendly window clerk at this location. Food at A&W is generally good. Once in a while its good to have a Teen Burger Especially when you can grab a coupon from the internet and save money when buying two!!
The service was horribly slow. I usually love their onion rings. They have changed them and added spicy seasoning, didnt like them.
24/7 <3
Drive through is pretty fast, accurate with their orders.
Ok !
Theyre always super friendly at this location, Ive been going here for many years and never had any problems. I usually go in the mornings for breakfast and they are never busy. Theyll have you park in front of the restaraunt while they make the food. Usually takes about 5 to 10 min but its made well and fresh. I recommend the all Canadian. Its great that theyre open 24 hours now too!
Whole Experience was horrendous get better staff or train your current staff to speak English, owned by a Karen it seems will not go here again and highly suggest going somewhere else if you dont want a headache 1 order took 15min and I was the only one in the restaurant
Amazing
Had breakfast and great value for the money.
Dine is is now available at this location and bathrooms are now open. We always stop here on our road trip between Toronto and Montreal and we always make it a point to stop here to pick up a little treat. We love stopping here and eating outside too. Servers are always nice and efficient.
Ok, so last night, after a long-ish drive to the cottage right after work, without having had dinner and tired from a first week back at school we wanted to grab a quick bite and went into the drive-through at the A&W in Brockville. While there was a small line up, we did not expect having to wait quite as long as we ended up. Skip the dishes should be put in order of line up like other customers, because of a large order (we were told) the wait was a whopping 15 minutes after we got to the pick up window. Not exactly fast food. While I was getting hangry inside, I kept calm (maybe I just couldnt muster up any more energy after running around all day and not having eaten), because we are still in a pandemic after all; and the girl who served us was really nice. A long line started forming behind us, and you know you cannot get away once you are in a drive through lane. In the end our food was piping hot and delicious and for the unusually long wait ( and us patiently waiting and not getting angry at them) the manager threw in a couple of apple pies for my husband and I. A&W for the win! Disclaimer: Yes, I was compensated for this review with friendly service and a free apple pie.
25 minutes to finally get my drive through order, then it wasnt correct. Im a daily patron, they were understaffed, isnt that what managers are for!? Do better.
Staff was friendly. Store was clean. Food was hot, especially the onion rings
Love A and W. Although I find this location is not as good as the location by Walmart.
Long wait, cold food, warm drink. Got a refund.
Friendly and helpful staff. Super clean bathroom (we are travelling down the 401). Than you.
Good quality meat
Service was great and quick.. teen burger was like expected but the onions ring was one of worst I had, double onion inside the same ring, not cook well, too greasy.. was a nightmare to digest.
Buddy burgers go
Love A&W, love that you can get the burgers wrapped in lettuce (maybe not so much lettuce next time). The sweet potato fries and best root beer are icing on the cake.
Delicious!!!
Thanks for providing foods there!
Great service, food was great also. Restaurant was very clean. Root beer is a must with a frosted mug. Very satisfied
Some of the friendliest staff Ive ever seen in a restaurant. They went out of their way to make pancakes for my kiddo even though it was after breakfast hours were over.
Yummy!!
Fast friendly service
Just had another great breakfast. Hot food, well prepared and served on dinner ware with stainless utensils. Super pleasant, efficient staff. A winner all round. Coupons too.
D5xx
Ordered a simple onion ring in the drive thru in less than 30 seconds go to the drive-thru window paid and was handed my onion rings as I drove off I reach in the bag and my onion rings were not hot it were not even warm we actually were cool which is strange Im willing to wait for fresh there was Zero lineup to have food prepared when theres no line up and handed cold food thats supposed to be hot I had no choice but to actually return and get my money back because if theyre not going to put that much effort into it why should I support that business
Everything was delicious but they gave me the wrong drink.
Only visited once so far, but I would return. Convenient to 401 and plenty of parking close by to eat a meal. I enjoy A & W s burgers without the bun and their lettuce wraps are some of the best.
Fast and courteous service. Food is good quality.
Beyond meat burger is delicious!
Good food and service
Friendliest fast food restaurant location Ive ever been to.
Clean and good service.
Fast food should be avoided but, A&W advertise clean meat free of hormones or antibiotics! When the ungovernable urge presents, a&w makes the best burgers.
Food quality was average
Would be 5/5 stars, except one incident that happened recently. The staff here are really nice and sociable at all times of the day. Food can be a little slow, but I kind of expected it from a place that serves real meat (or so they say). 4/5 because I came here with a friend recently and the cashier taking our order had some kind of attitude with delivering food. Throwing our burgers on the tray (dine-in) kind of like he didnt want to do his job or walk the extra second to put it on the tray. Just the vibe I got from that single event was not very good. Other than that, I have no complaints, drive thru was kinda confusing to use the first time in the winter when it was really dark outside. Needs better lighting around the drive thru.
I am seeking an other venue.
Always good for the price best root beer
Quick service and delicious food prepared just the way you like it!
Fast, friendly service. Guaranteed delicious fast food as usual!
Its unlike any US AW or the one you remember. Superb breakfast and great friendly service.
Good food..enjoyed my visit
Great drive-through service. Much more efficient than the average A&W.
Great food and quick service! Has the beyond meat burger here and it was delicious. My only complaint is that the lettuce in my burger was a little wet and was dripping onto my tray.
Meh.... mediocre
Just had a beyond meat burger at this location. It was amazing..my daughter is vegetarian,and she has been raving about them. All the hype justified, they are delicious. Place super clean.service terrific and friendly, would recommend this location in Brockville!
Known quantity. You know what to expect
Very good service and delicious food
Good hamburger
Excellent full breakfast and also the bacon and egger on an English muffin very good. Very clean with friendly service.
Took way too long while there were two people to take care of two customers and was very disappointed with the food I was served.
Wonderful breakfast at this location. Pleasant staff. Very clean restaurant. Keep up the good work!
Its A$W fresh as always !
The food is as good as other chains, both times we visited in the same week, food was delayed or even forgotten completely. The staff is nice, but they seem over worked.
Great food but high price
Mc Donalds its better!
What a great A&W.
Most awesome tasting onion rings.
Delicious meals at great prices.
No one washed hand or used gloves Amy took out garbage and then put food in bags. Other older lady got upset with another customer for wanting the sauce that comes with his order. She was cusing and not able to find scissors to open bag. Train staff for customer service and wash your hands.
Theur new beyond beef burger is the best fast food burger ive ever had
Good food but a little pricey.
Terrible slow service, had a new cook and the manager decided to take over once the line up went far back.
Fries are nasty. Rest was perfect
staff wonderful
Coffee cup had a nasty stain that wasnt noticed till I was almost finished. Made my stomach churn. Next time a to go cup for me.
Came in with an 8 man crew for breakfast. The staff were amazing and got everyone fed in record time. Great job!
Fast service and fresh food. Rita Harper
