Subway in Brockville

Little bit disorganized

It is amazing place Staff is very professional Place is very neat and clean Food : 5/5

Busy place at 6pm but the staff moved everyone through quickly and efficiently.

Always open! Nice staff!

Had an excellent sub called The Big Veggie, plenty of flavour. As this is the only Subway in Brockville it gets very busy at lunch time as it is close to the High school. Very friendly service and lots of hands on deck to minimize your wait.

The staff were working quickly. It was a good experience.

They have made their menu very friendly and healthy also they must update it often.

The bathrooms were nasty Bread was stale and all the veggies were mixed together. Food

The total experience was worst, I won t even like to give 1 star, because of your staff s attitude, we pay for food and didn t get anything for free. She literally thrown the food after the payment with bad gesture, when I politely ask her to give due respect also she didn t apologise for her behaviour instead said I just slided the food and to the top, she was not wearing her name badge. Zzz First teach them about customer service and allow them to serve the customer. Please go to a different subway where you could be treated well !

I hot service with a smile. That makes a big difference

Tasty

Here s a wild idea, don t have 1 curbside pickup spot and then give me attitude when I park to the left of it cause the 1 curbside pickup spot is full. Won t be going back to this location again and I ll make sure I leave that feedback with subway corporate.

Sahaj is the best.

Great spot, fresh subs and great service!

Guy making sandwich had no beard net. Bread wasnt baked enough. And they tried to over charge us. I wouldnt recommend going here.

Subway has gone down hill and so has the service and the staff that work there very ignorant and they never get your sub right and they even took the mustard away so they lost my business I dont like the staff and the service so I just stopped Going there I started going to Prescott and Johnstown for my subs way better then brockville subway and nicer staff and better service and they have mustard

Delicious food and excellent service

Asked if they had veggie patties. They said yes Ordered 2 subs then asked for a veggie patty, then said they were out. No sub for me

Ordered a group plater. Order was wrong. When I went to pick up it wasnt ready. They had the wrong date. They pointed the finger at me that I was wrong. Horrible place. Subway hasnt been the same anywhere since new owners have went in. Inwill avoid all subways from now on.

I dont know why. But Subway never has meatballs. Its been a staple of their menu since inception. I go to subway for meatball subs. When they dont have i dont wamt something else. What business doesnt have one of their main items at dinner time They should juat take it off menu as they never have

Not bad its subway

Staff need a bit more training on how to make the subs .. but over all its a ok place

This subway is great

Phone lines down so you can t call Try to order online and it takes your payment but the order doesn t go through

reliable

Its subway Parking: Parking right in front of store Park ~10 vehicles Food : 4/5 | Service

Normally Subway is on point and I have no problems. Today I got a cold cut on Italian herb and cheese and the whole sub was disgusting. I normally love extra pickles and I had to take them out. Something smelt old so not sure if the cheese was expired or the bread was or it had a new ingredient in it but I was very disappointed.

March 15th at 1pm, staff was great. Fast, steady and organized service. Staff seemed happy to help and serve you. Fast service aswell.

Decent professional service but regularly pay for 6 inch subs and receive 5 inches when pre ordering. Hopefully other customers are getting the 7 inch for price of 6. Food quantity is poor, extra of a vegetable topping means normal amount. Best to request less dressing to help avoid being drenched in sauce.

Food was ok. Service was horrible. We were obviously an inconvenience for the staff.

Highly recommend this place, staff is really helpful & service is tremendous

Ordered my food online before coming to the store to pick it up wen it said it was ready I ordered my food online ahead of time to be able to take advantage of your skip the line, my order was supposed to be ready for 12:20 and upon arrival I waited after 2 costumer to finish with there orders before asked them about it and they said they will start it right now but I was supposed to be ready for 12:20 the line was getting there food before me and I waited an extra 20min for my order I was late for work thanks to them, I wont be coming back and I will let everyone of my family know to go to this beautiful sub shop in Prescott instead. Ps. The food was not to standards it was all sloped around and food tasted disgusting. Thank you, Charles Clement

Need to provide proper training to employees. I had worst sub. Employees don t know that they have to pre heat meat or patty if frozen. My sub was cold even though I told toasted. Veggie were uneven. Ruin everything.

Love it

Multiple times they dont have meatballs. How hard is it to have meatballs at a subway? I would give zero stars if this was an option. No meatballs, no business

Stopped in for supper on our way to Ottawa. Quick service, great food, friendly staff.

This location is great. When I place an order on the app it is always ready on time, ingredients are correct, and its not sloppy or soggy. Vegetarian options.

I would frequent Subway more often if prices were lower or coupons were better available

The staff were great and the sandwiches were made very well. Impressed with the new subway menu and variety of options.

Outstanding service and they took pride in how they assembled the sandwich.

Generous portion!

Great customer service. Very friendly. Thanks to all 3 guys.

Friendly staff, fresh food, open 24/7. Cookies and chip selection can be hit or miss. Dietary restrictions: Offers vegetarian and limited gluten free Parking: Large lot with plenty of spots. Kid-friendliness: Has high chairs and relaxed attitude towards noise

Loving it

Bathroom was so dirty I wouldn t even use it

The staff are supper friendly even with a long line. Great food

Dietary restrictions: We choose our foods. Vegetarian and gluten-free option Kid-friendliness: Childrens menu available.

It was ok

Subway sandwiches were as expected, but my visit to their bathroom was nasty. I always think to myself that the same people that manage the toilets also manage the food I am about to eat. Not encouraging from the state of the washroom. I notified the cashier that they needed attention. There was a good size line during the lunch rush, and the staff were capable and polite.

Lost an iPhone and the gentleman who works there went out of his way to send us the iPhone back by mail. Absolutely terrific person. Also the sandwiches were very good but my mind was more with the lost iphone. ps: just to be sure I m giving credit to the right person: it s the gentleman s phone number ends with 1999. whose phone number

Vegetarian options: Plenty of options from veggie bowls to veggie wraps Food

Their food was amazing and the area was clean! Good bathroom. Staff were awkward with deaf people but made it smooth! The community wasnt bad! Parking sucked with me pulling a camper.

Always my number one choice when I am confused what to eat.

I work in the construction industry and was working night shift last week, I came here with a coworker late at night as nothing else Is ever open that late. Thank god for subway! Although this was my first time coming to this specific subway, as I was only in town for work that week, they were fantastic as most 24h subways are. The staff was very warming and welcoming, cracking jokes with us. The food was fresh and well made, and the service speedy!

Great service and subs. The cookies could use more time in the oven. Lady who made my sandwich was quite friendly and added a lot of everything just the way I like it. Didnt appreciate being asked for a tip when I paid for a second drink. Drinks are also super expensive. I recommend walking to the dollar store and save a few dollars on drinks. Open 24 hours! Kid-friendliness: They offer milk as a drink, and kids can customize their own sub.

Good subs !

Loved the staff and experience

Its a Subway. You know what you signed up for. The service at this location is good and they dont skimp on the toppings. Restaurant is clean and they are open 24 hours a day.

Nice staff, great service.

Bread was stale,service was horrible The two employees were constantly fighting, the place was gross theyre was dust everywhere,old food was all over the place

Granted it s busy, some of the employees need customer service training, namely the kid with the thick eye glasses. Rude, literally tossing the garnishes on the sub, throwing garnishes back, wrapped the subs and threw them down. Was blatantly angry and didn t want to be there. There s many fast food establishments here, I m sure if he hates this one he should find another.

Appreciated finally having a filling sub. Usually there isnt enough veggies on it from this location

Sandwich was okay. The staffs looked unhappy and were unwilling. They must really tired.

Fresh food lots of fresh vegetables

50/50

Ive given this place so many chances, but their staff recently dont care at all about order accuracy. Doesnt matter if you order through their app, through SkipTheDishes, or go in person. Ive paid for bacon to be added and never received it multiple times, Ive had the wrong sub order delivered, missing ingredients in every single delivery order, surly service at the counter, and ignored order notes. Generally I like Subway, but I think tonight was the last time going to this location. I often order in the evening, so perhaps the daytime staff are better, but the evening crew do not care whatsoever about order accuracy.

Terrible all around

The staff are awesome and the food is amazing.

Good food and service

Open 24 hours, wow, everything was available even though Tim only had coffee and cookies to offer us at 2:30 am.

No gluten free bread other then that it was ok.

Good service good food. Clean shop.

I just ordered a meatball sub and the meatballs were cold and the sub was poorly wrapped! This isnt the first problem Ive had with subway and but it is the last. This used to be a good place to get subs.

Went in for dinner tonight. All staff were excellent, all properly masked and gloves and were very polite. However what appeared to be the general manager was there doing inventory, had no mask on, no gloves on and was touching absolutely everything, all the sauces all the containers, knives, work stations, he wasn t being very nice to the staff at all - and was throwing sauce bottles around and being abrasive. It was a very unpleasant experience because of this. You can just tell that the manager isn t nice to them, and probably a regular occurrence because all the staffs demeanor changed when he walked in. It was very unprofessional for this manager person to treat his staff this way, especially in front of customers. Doesn t look very good, Otherwise the food was good.

Super friendly staff. A long line at lunch (high school kids) but it was quick and efficient.

This place has gone down hill. Im guess theres no one in charge or there off taking a nap somewhere. One guy making the to go orders and making the subs for people in line. Three other girls just standing behind him talking. He asked for help and they just walked away. Dont waste your time on this place. Both Subways are garbage now.

This is a great subway location. Fast friendly service.

Placed order online, simple enough. Pick up was simple as well. However you do need to specify if you want extra anything. When I got my sub there was extra of what I ordered but very skimpy on the rest. Ill be asking for extra everything next time.

Awsome staff super friendly

Worst customer service ever, seems like its ran by high teenagers. Dont have half the stuff, burnt several sandwiches while I was waiting. Couldnt find lids for the soup containers, and waited till after I paid to inform me there was no crackers.

Waited 15 minutes with only one person in front of me and 5 employees on duty but only 2 doing anything, priority is given to electronic orders. I repeated my order 3 times to the young lady but in the end she gave me the wrong sandwich which cost more, rather than give it to me at the lower price he chose to make me reorder and threw it away. Im so done with this place its turned into a trap house environment. Rude children running Subway into the ground

If you knew what their food standards were you wouldnt eat here either

Very limited on what was in stock for toppings. Turned around and left. 2 stars only because staff apologized

Great food and service

Subs are good. Staff was helpful. Had to wait in line a little bit.

Friendly and quick service, food was delicious and fresh.

Staff was great and the subs were yum!

Fast, efficient, friendly and tasty! Parking: Shared parking with a couple other shops

Great as ever

Lots of new staff so I understand why mistakes were made on my order. They were apologetic and did their best to fix it.

I placed a massive sub order tonight for my work team, they were super quick and efficient, pleasant, friendly, and attention to detail was great! All subs labelled with everyones name and a box for all the drinks. Super appreciative of our local subway!

Nice new rice bowls. The staff changed there gloves as per my preference.

Generally they are pretty good, your average subway. But I didnt get subs this trip because they were out of lettuce which in my family is a big part of the sub.

Nice and clean place. Food was prepared fast.

i dont like sandwiches ew

Service was good, but horrible coffee. Evening coffee was bad.

I guess i screwed up my order somehow pre ordering online... they corrected it for me even though it was my own fault.... im not good with online stuff lol.... great customer service, Allie deserves a pay raise for sure! Thx

My names Landon, I ordered tonight on my gfs phone so I thought I would leave a review again...I pre ordered online and somehow my order got screwed up....i went back to the store to find out it was my own fault lol...they made me a new sandwich anyway, great service guys, Allie deserves a pay raise! Fast with great customer service! Recommend!

Ok service. Good food

Service was very nice and fast. The food was made well even for subway standards. They have a good fountain pop machine. Overall i would recommend this subway.

Went there yesterday first thing on the door was they were out of lettuce. Left again out of lettuce you might as be out of buns or wraps especially during supper. Went to burger King instead ;)

No complaints about food. I m currently 35 weeks pregnant, identified that and was still denied the bathroom. Despite the fact that it s Covid, if someone needs the washroom, you let them use the washroom. Extremely disappointed in the customer service and management at this location.

The place was clean.staff was very polite.and I got what I ordered.and on my way in good time. I .will be stopping in again.

friendly staff and quick service

Awesome

This restaurant is always clean and the staff are always friendly.

Always feel rushed

Always very good service and pleasant staff.

Very Fresh ingredients and friendly service! What more do you want?

Veggies and bread seem fresh. Servers are nice and fast.

Came in tonight and the nice worker Sophia helped me! She gave great service and so friendly, great experience and food!

Great place and they are not skimpy on the portion sizes.

the service was long but the sandwiches are good

Great service and both associates Kulbir and Roopam are so friendly, great experience and food!

I have never had this much great experence from a subway Best subway

They Didnt know the toppings to their own sandwich

Horrible food and service. The only good thing about this place is how close it is to other fast food restaurants. Do not waste your time here, youll be at best disappointed, at worst sick. Ive had second hand information from some employees from this restaurant, the cleaning is subpar, and food safety is not existent. If you go here, Im terrible sorry youve wasted your money. Go to Pizza Hut or McDonalds, at least youll get what you ordered there.

Great service...kids fav! Disappointed that they have changed the way they make salads though..no more chopped salad only layered :(

Clean well setup even before Covid-19 hit, they continue the practice of hand washing and glove wear during food preparation. Well spaced out keeping the 2 metre distance between clients.

Sandwich was fresh and tasty.

Usually you guys are good. But I noticed at night, on the app every sub I recieve is either very poorly made or incorrect. I ordered tonight really late (my apologies) but when I got my sub there was literally next to no lettuce, even though thats the only added thing I wanted on my sub. I also got chipotle sauce which there was very little of, & you guys for sure touched some sort of pepper or something before grabbing my lettuce because the lettuce tasted awful. It was 100% cross-contaminated with something else. I ordered a 12 and could only eat half. I had to sit and peel all of the lettuce off. 3 stars because youve had minimum mess-ups, but night shift that makes subs for app needs to be better. Update: its been 2 months, I re-ordered. My sub had next to no cheese & you forgot the cookies I ordered. :| Probably am not coming back, lowered to 2 stars. Also I had ordered lettuce, spinach green pepper and onion and theres literally minimal amounts on my sub. I called them to try to sort it out and they didnt care, so I called the delivery app who issued a refund. Update #2 & very last: many people had said youre short-staffed so I tried again. & the phone is NEVER answered, order is always wrong still and if I order through the app you guys dont respond so it expires and I dont get my money back for several days. Youve 100% lost my families business now.

Take out only

When you want to healthy choice but still a little bit of carbs definitely choose Subway.

Brockville Subway sucks. They are so slow. Dont think you are going to be in and order snd get your quickly. For the amount if people they have working things should move much faster than they do. 4 people in front of me and it took over 30 min to place and receive my order. Never going there again.

We like Subway but this was a busy day ,some of the staff were unorganized and confused about coupons we presented, which meant other staff had to stop what they were doing and help others.

Online orders are always 100% correct, clean restaurant, friendly staff.

Drink machine gave water pop. Service was poor and sub had barely any meat and was not as ordered.

Not impressed Pepsi taste like water only, my order on line was late and they barely put any steak on my sub

I always love subway and this time was no different except this time it was so busy and took forever but still good food and friendly sandwich artists so 4 stars but can update it if i have a 5 star experience in the future

Really nice staff and delicious steak and cheese sub, absolutely demolished it

The one blonde high school employee kinda annoying

Great food. Good price

Waited 45 minutes to place an order (and get poorly made subs as well). Kept getting preempted by curb side and food delivery services. Until Subway can figure out how to prioritize the customers who made the effort to come to the restaurant, we won t be back.

Great subs

Terrible service probably worst in all of brockville. They just seem to not care at all

Was dirty. No social distancing. Customers standing inline like theres no epidemic going on & no staff to clean the dining area. You clean the table you want to sit at. Disgusting. Im from out of town but wont be visiting this restaurant on my next visit to Brockville.