Not Your Average Joe's - Burlington in Burlington

Waited 15 minutes at the podium for someone to come address me and my party. Not a single Hello we will be right with you, nothing . I am a very patient person. I looked around and realized that I was the only person of color in the whole restaurant, which was unfortunate. I gathered my belongings to leave after waiting and young lady finally came over to say hold on. At that point I just asked for a manager. Upon explaining the situation to the manager that finally walked over she apologized and sympathized without me. I ended up leaving.

All around OK place. Not top shelf, but solid venue at reasonable prices.

Ordered a to go order to find out it was taken by mistake by another person. The manger in charge on November 11, went above and beyond for us. Much thanks for not only your professionalism but everything you did to make things right after a simple mistake. You made our night!!

Food was good. Staff was nice.

This place would have scored higher but when they mixed oil to bring without bread the bartender ported out of a gallon jug. Not even sure what type of oil it was certainly didnt seem like olive oil.

Came here on a work outing and my boss s burger was undercooked on the inside. When she showed the waitress, she agreed and said she would have the chef put it back on the stove and cook it more instead of offering a fresh new one. When she brought it back, the burger patty was burnt on the outside and still pink on the inside. She couldn t eat her meal and just ate her fries instead and we all left early to get out of there.

NYAJ is not the vibrant place it once was. Vibe was dead, food was mid at best.

The woman bartender was hilarious. reminded me of a Savage Betty White. Food and drinks were great too!

The mac n cheese had no taste, very bland.

Traveling in a large group. It was a preplanned stop. The food options were great. The staff was great. Couple in the group celebrated an anniversary. The restaurant staff accommodated the group to celebrate. Great experience

Nice place

Service was awful. It wasnt that busy today on June 29th...all the servers were on their phone texting all the time. We had to flag them down for everything all the time. The only time they were prompt was delivering and picking up the check. Burlington, MA location

Awesome place.

Hadnt been to NYAJs in quite awhile. Food was great...tried one of their new bowls and really enjoyed it! Good drinks and service as well!

Went for Easter brunch very good food and service

Excellent server, enthusiastic staff, food quite yummy! Great place to meet up!

Worst customer service. Waited about 10 mins just to get greeted. Servers be looking but they don t even come to greet you. Weird. Would ve given 0 stars if I could.

Will definitely come back food was great service was good nice atmosphere

Great food, great atmosphere for kids. Sydney was amazing. The pizza was awesome and so were the bowls. Good beer selection. Will be back.

We have been going regularly 6-8 times a year since they opened. Prices are not too bad for the what you get. Bread is phenomenal. Salads are excellent!

The service was great. The wait was a little long, but they were accurate with it beforehand. The food was not very good. The chicken Cesar salad was bad, bland chicken and stale croutons and the Cesar tasted more like ranch. They did comp the salad though. The rest of the food was unspectacular, definitely not worth the wait and money. The pre-meal bread was very good. Again, service was great!

Dietary restrictions: Gluten free options. Food

Love this place eat many times had food delivered only problem have w this place is the price. Too expensive

Good place- great for gift cards!

Stopped in for lunch while Xmas shopping. Server was excellent

Tasty break from shopping!

Quality has def changed have not been here in a few yrs but mang was very dissatisfied! The only bright spot a former coworker was there good seeing him!! Def wont be back menu was limited also.

I want to give a shoutout to Kuldip our waiter. He was one of the best servers I ve ever had and I ve been to a variety of restaurants. The food was incredible. Came out hot as it should. Flavors were great. I m doing this review a little later than I wanted to but I wanted to give credit where credit was due. Kuldip made the dinner flow. The place is very nice. Love the vibe. Will definitely recommend this place because the attention to detail is 10/10 with everything. Well done management and well done Kuldip.

Pizza is on par with a pizzeria. Everything was excellent, very attentive wait staff.

Havent been to one of these in years but its still just as good!

Good spot, nice with a great selection of food and drinks.

Went there today with my sister and waited, with others, for someone to show up at the waitress station. 4 of us (2 parties of 2) left after encountering the least helpful, most condescending and rude hostesses I ve ever come across in a restaurant setting. The food could be the best in the world but I wouldn t give a penny of my money to a restaurant that allows a hostess to treat customers with such disrespect. There were several empty tables but there was a 20 minute wait and the poor bartender was clearly stressed trying to wait tables and make drinks. I wouldn t recommend this place with so many better choices in the area.

Had dinner here on Christmas eve of all days. The server was exceptionally attentive, helpful and polite. Food was food standard American fair cooked well. Wasnt very busy when we dined and we enjoyed our meals. The bread and oil as appetizer was delicious (honestly the highlight!) And our server even gave us an additional portion to take home.

Nice place, very quiet night. Food was good but not excellent. Kid-friendliness: The place was empty so we let the girls move more than normal and the staff was very nice and friendly about it. Food : 3/5 |

Even on a pending snow storm day they were open . The food was fresh and our waiter was so friendly and attentive!

A nice place for a family meal. When the Arlington location closed, several employees shifted here, and it is nice seeing them again. This location is starting to look a little frayed around the edges, but it is still friendly with good food options. Gluten-free menu very appreciated.

Great menu, service quick and friendly. A friendly neighborhood place to have good food, it was St. Patricks Day I asked if they had non-alcoholic beer they brought me the coldest crispest non-alcohol beer ever, a far cry from the skunky ODouls brew it made the whole meal. To this day I have not had another beer that cold, the bar manager is on point with the chill factor

One of my most favorite restaurants!! Wonderful waitress, food was delicious!!

Went there for my wifes birthday party, and the staff did a great job. I had a group of 16 and no issues with the ordering process, and they didnt have a problem with me bringing my own cake.

Melanie is a doll!! She was sweet and conversational along 26th the rest of the wonderful staff. Just stopped in for a beer, but will be back to try the grub! Thanks for being such sweeties!!

Local chain noted for their foccia bread and garlic, cheese and EVOO. Great sandwiches and salads.

We celebrated a birthday in our family with 17 people and NYAJ Burlington did a great job. We called the day before to make a reservation, they were able to accommodate us for the time we requested. We were also sent a confirmation via text. When we arrived, we were seated pretty quickly. The staff was welcoming and friendly. Our reservation was right in the middle of dinner rush and still we were able to get drinks and food pretty quickly. Our server was great and other staff would help her with bringing drinks and food. The food was great and was brought to us right away. We didnt feel rushed and had a good time. Would recommend and will return.

WOW! Really great food! Excellent Sangria. I m craving one right now just thinking about NYAJ Sangria! I ll be by tomorrow!

Contrary to the name -- the overall experience was very average..

I planned a group lunch for 20+ of us. Doug, the manager was very accommodating, our seating arrangements were good and our 2 waitstaff were terrific and very attentive. They all helped to make our get together very relaxing and our food was very good too! My compliments and thanks to all who took care of us at NYAJ s! Parking: Easy parking

Ahi tuna app. Great as always. I also always order mustard crusted chicken. Its usually awesome. Unfortunately the chicken was overcooked and dry. The potato serving looked like the ice cream rounded scoop from my high school cafeteria. Service was awesome and my cucumber martini was very good. Ill probably go back again. Hoping it was just an off night for the kitchen. It was not very busy,

$140 worth of terrible food. Pricy for basically applebees quality of food. The bread was the only thing that was actually good. We ordered the ahi tuna app and it was overcooked and the wontons were stale with no crunch. I ordered the mustard chicken which I had at other locations and this lacked any flavor. A little salt and I dont know...mustard might work but Im no chef. The potatos were dry and bland and the greenbeans cold. The mac and cheese dishes for kids was cavati pasta with some sauce that tasted like freezer burn. The burger my older kid had was not bad but still not worth the price.

New England Clam Chowder is really good!

Trash service. What appeared to be the manager ignored me when I stood at the podium. Burger was not that good. Undercooked and meat had weird pebbly texture. Also no flavor. Skinny fries were meh.

The wait time for the restaurant was very quick at night and the staff were very accommodating to any changes that we needed, the food is average for their mac n cheese, id come in earlier then night as they ran out of ice cream at night for one of their deserts, the food was good but wasn t very varied on the plate

I hope the low dinner crowds weren t indicative of something to come for Not Your Average Joes. Used to be one of my go to s when visiting the area. Chicken Cesar wrap was delicious. Bread and oil yummy as always. Service was a little slow for now empty the place was.

Our waiter and hostess were very friendly and attentive. The hot bread and garlic parmesean butter was fantastic. Our sandwiches were large and the flavor was great. We really enjoyed our meal.

Food not as good as it was in the Before Times . Parking: Restaurant is located in the Burlington Mall so theres scads of parking.

We got a very attentive waiter who tried jokes, it was nice. I ordered jambalaya and at first they brought me a dish with only sausage and shrimp and 0 chicken! But after my complaint, the dish was redone with chicken. The cucumber melon margarita was good.

Atmosphere, and service was good, but the food was extremely lackluster. Someone told me to go here because it used to be good, but it must have gone down hill since then.

Sangria was delicious!

This is a great spot to grab a fast tasty meal and get back to work on time!

Great service, mediocre food.

Quick service, which was great on a lunch break

This is a nice place for lunch or dinner. Food always taste great and the service is awesome. It s laid back and family oriented. My favorite is the mustard crusted chicken. Yummy

It is indeed your average Joes

App and entrees were good. Soda was terrible, server forgot our bread, forgot our guacamole. Fudge sauce with the dessert was separated and mostly oil. Quality here seems to have dropped over the years unfortunately.

8/5/23 My husband and I had a delicious early dinner tonight. Everything was very good and enjoyable. I had the herb crusted baked haddock. My husband had the bowl of sweet and sour chicken and rice. We both shared bang bang shrimp for a appetizer. 2 delicious iced teas.

Good restaurant

Our waitress was very attentive. It was good there were gluten free options for most dishes. It was quite quiet on a Tuesday evening. Dietary restrictions: Gluten free options available for most dishes and GF bread too.

Good food, good service and great atmosphere.

Just another nice place. Good food, good service, nice environment. What else can you ask for...

Great food, Love the bartender . Its where I eat when in town .

Not much to say I wasnt overly wowed. Kind of expensive food average, decor the usual, bathroom was so hot you could have cooked a chicken, compared to the dining room which was freezing. But I dont live nearby so it was a one and done.

The waiter was extremely attentive, professional and personable.

Parking: Plenty of parking at Wayside Commons Recommended dishes

Excellent food great company

Food was surprisingly good for a shopping mall chain restaurant. Sweet potatoe fries were among the best wed ever had and my burger w the pulled pork was excellent. The waitress was a little more ribald than Im accustomed, but then it was a little more industrial than other Joes Ive seen. Definitely go again. Gina was great fun.

The food is so good here, and the servers are delightful! Dont miss the basket of bread - incredible! We stop here about 3 times a year when we are in town for a medical center appointment. Weve never had anything but great meals. Parking: Convenient parking.

The food is similar in quality to an Applebees; the best item we ate was the free bread service. For the prices they charge, youd think the food would be better quality. Overpriced chain food.

Buffalo Chicken sauce was awful. Server was good though just not my type of place

Excellent food amazing burger

Efficient take-out service & amazing food too (i.e. My Chicken Piccata/bread & water, respectively). Beth

Delicious food and delicious drinks. Their margaritas are amazing with a ton of flavor!

Its about the same quality of food as an Applebees at double the price.

The must have mustard chicken is not anything especial. Our server was not friendly or attentive.

Excellent food & service

Friendly service. Food is OK. We come back for the bread and compare every other restaurants pre dinner bread and oil to this place.

Very disappointing, a poor product reaped in an expensive box

Anna was GREAT! Ask for her as your server. We came from Florida so we had never heard of this place, but the food was tasty and not ridiculously expensive! She went above and beyond to make us happy!

The worst service. We called ahead a girl who picked up the phone clearly told us there s no wait or reservations needed. Right when my family and I got there, they looked at us weird like they never seen Asians before. So the guy at the front said sorry reservations only I m very upset wasting my time driving here. Their food is mediocre not even good but it was last resort for us. Never coming here again. Definitely Racist!

I hadnt been to a NYAJs in several years and was disappointed to see some of my favorite menu items were no longer available. I was a huge fan of the Not Your Average house salad with a protein add-on, usually steak tips, and nothing remotely similar existed. And the bread seemed...different. Not as fresh, not as flavorful as I remember. My burger was a burger, my fries were fries. Just an okay meal. The service, however, was great. We had a kind server who shared with us that he was a stroke survivor and he was so gracious and witty! I applaud this business for hiring someone a little bit older and giving him the opportunity to make others smile.

Good service, fine gluten free menu

Great food... Great ambiance... Great service...

This place knows how to grill a burger, with fresh ingredients, seared to keep the juices inside the patty!

Food was great!

Jumped over here for a lunch after a successful visit at the nearby Boston Interiors. Joe has a very cool atmosphere. The restaurant s design is pleasing to the eye with lovely color combination of red, blue, yellow and orange, including a set of complementary mirrors and friendly lightening bodies. The music was just according to my taste and ranged between The Strokes and girls groups such as Joseph and Haim. I had a haddock fish, which was perfectly made and very fulfilling. The place was quite enough and at low capacity, which definitely added up to my good vibes. Will bring here over my NYC folks next time they show up in Boston :)

Staff could of been more attentive as to come around a little more often to ask how the food was or if we needed any refills, etc. But overall the food was good.

The location is fantastic and the staff was good.

Unpleasant -- Walked in for lunch before the one other person in my party (10 minutes away). 1/4 full restaurant, but there is a policy not to seat you until the entire party is present. Rudely pointed to the waiting area. The smells funny, not clean. I walked out and went next door, so cant tell you about the food.

I liked it but never understood why they cant have a lunch menu.

Awesome place. Friendly staff. Accommodated our 10 person party with no notice (but make a reservation ). Everything on the menu is great.

Good food, good attention and the summer special was interesting!

Great food and menu. Outside dining available.

Horrible food. Horrible service. Over priced. 2nd time to one of these chains, and Ill have to sadly say , never again.

The pineapple painkiller is so good!!

The meal was delicious They made u were your masks inside i think that was over board *****UPDATE RECENTLY SUNDAY I went here a few days ago. It was 530 on Sunday and it was not a good experience by far. First it was so hot inside 2. My meal was NOT what I ordered. They used to make the most amazing mustard crusted cln with almonds and I ordered it It was on menu but what they gave Me was two way over cooked fried ckn breasts 3. We sat forever 4. Our waiter has someone else drop the check off and he never came back to ask things were Not NOT ONE WAITRESS would make eye contact so I could ask for help. They were so rude. Help each other out. 5. Desert was another whole mess It was so bad we probably wont go back there. We were looking to add another restaurant to our rotation and it missed.

Good food, good service. I recommend the salmon dish. Dietary restrictions: Have gluten free menu !!

Free bread is amazing, food is delicious and service is great! Vegetarian options: Good amount of options for vegetarians Parking: Free parking lot

Ahi Tuna Poke bowl was fresh & delicious!!!

First time in a long time. Food was great and service was also. Seemed a little short staffed, but waiter was great quick and did a great job. Again it was great food all of our dishes. Definitely recommend. We had the southwest chicken salad. Chicken was cooked perfectly and greens were fresh. My daughter had the chicken picatta, again chicken cooked perfectly crispy and moist. Pasta also great. My other daughter had the Chowder which was great. Finished things up with the peanut butter thing. Great finish to a great meal out.

Very good place for some simple (comfort) food done very well. I will say, it is a bit on the expensive side for someone from the Midwest, but I also understand the cost of real estate in the north east

The Chef s Jambalaya was delicious Great customer service, good drinks!

We had the most wonderful experience. Our server, Ana, was amazing. She made us feel welcome, recommended some of the best food Ive ever had, and made sure we got out in a timely manner considering we had a ghost tour in Salem to get to. It was very clean. The food was exceptional, and she was extremely attentive. We will be going back next time we visit the area. Strongly recommend.

A couple weeks ago we went for lunch at noon on a Wednesday to the NYAJ in Burlington MA, and after getting seated we left 10 minutes later because no one from the staff bothered to stop by our table, not even to say that someone would be with us shortly. And we could see a member of the staff look in our direction a couple of times! To boot, there were only a few other customers in the restaurant. We will not be going back to NYAJs, and quite frankly, I dont think theyll continue to be in business very long.

Love sitting at the bar,having a delicious appetizer with a friend.My new go to place in the afternoon. Paige

Quiet nice time

Great food, service, and prices.

The Mama June host/manager was incredibly rude from the first 3 seconds. If half the restaurant is empty, I shouldnt have to wait for the second person in my party of two to be seated. I dont know where this rule comes from, but its unnecessary at 2 in the afternoon. So I had to bargain with her and promise that I would order immediately without waiting ten minutes for the other half of my party. Seriously? I cant sit at one of a dozen empty tables for my significant other to arrive? It was a table for two, not twelve. Secondly, she was blatantly rude to my server when I was doing was I was told- I ordered a pitcher of Sangria to share and was brought two glasses. She scolded her in plain sight, and embarrassed her. I felt awful. Apparently, another of this restaurants rules is that you cant leave two glasses for a pitcher of alcohol when the other person hasnt arrived yet. Okay, which liquor license rule says this, and is this the best approach to handle this? So the server took one away and nicely explained shed bring it back when my guest arrived. No big deal. As if that wasnt enough of an ordeal, Mama June storms to the table with a terrible attitude and says she has to take the pitcher too. Apparently I cant have a pitcher by myself either. What is wrong with this place? Okay, I didnt know my guest didnt want to drink, and I wouldnt have finished a pitcher alone, but do you have to make a weird scene? I had enough of this woman and told her I so, and to please go away. She replied that she was the manager and not just the host (as if that makes this all better instead of worse) and made a threatening implication about MY behavior. This woman needs to worry less about her liquor license and more about customer service and managerial skills. I wrote the server a nice note, and left a generous tip.

I had the Mediteranean pizza and it was a happy surprise. It tasted way better than its description. Well balanced, vibrant flavors I would attribute to excellent ingredients and execution.

Had not eaten here in some time. Had an outstanding meal and the waitress was on point.

NYAJ is a small chain. They start with focaccia bread with an olive oil, Parm cheese and red pepper dipping sauce. Entrees include beer battered fish, salmon and burgers. They also have oven baked pizzas. The desserts are very good. Service is warm and friendly. The food is served hot. A full bar is available.

Food decent but nothing exciting. Would go again but not put it in my go to list of places.

I like NYAJ. They have great focaccia served with olive oil, parmesan cheese and red repper. The food is American, delicious and has a fun but noisy atmosphere. They have plentiful parking. The Burlington location has a number of window which can be colder if you look linger over dinner.

Staff was awesome and friendly, and kept us laughing all night. Drinks were great, and honestly, I was surprised by how much u enjoyed the food!

A great option. Love that you can get open table reservations . Food always great. Good choices and great service

Grear place.. Had a bad order. Doug made it right. Ill be back. Thanks!

Outside seating is not available due to management decisions, that s just not making any sense because the weather is beautiful for outdoor seating!

I WOULD NOT EVEN GIVE THIS PLACE 1 STAR I PLACED A PICK UP ORDER WHEN I GOT IT HOME IT WAS NOTHING I ORDERED SO I BRING IT BACK THEY SAID I NEVER GOT THE FOOD THERE IT WAS A $50 ORDER THE COPS WERE CALLED THEY SAID THEY HAD NO RECEIPT OF MY FOOD THEY STRAIGHT LIED HALF THE PEOPLE THAT WORK THERE LOOKS LIKE THEY JUST GOT OUT OF BILLERICA HOUSE OF CORRECTIONS THE MESSED UP THING IS A MANAGER RANG ME UP EAT ANYWHERE BUT HERE WE GOT STEAK & CHEESE EGG ROLLS THAT WERE NOT EVEN FULLY COOKED THING TWICE BEFORE GOING HERE STAFF IS OBVIOUSLY SKIMMING $$ !!!!!

Service was great, foot was great. Recommend comming here for a bite anytime.

We had 5PM reservations. The place was not full: there were not more than 15 people the whole time we were there. They were, however, doing a brisk take-out business. The lobster rolls came with cole slaw and French fries. Everthing was delicious. The strawberry shortcake was a great finish to the meal. The staff wore masks and every table was sanitized when the diners left. Hand sanitizer was available near the door.

Food was great but booth seating was very cramped for four people. (Of normal size)

Good food good service

Above average, of course.

Great and quick service. Food was bland and a bit overpriced. Penne alla vodka was very different than a traditional penne all vodka, still decent just not what I expected necessarily. Bread and oil was very good.

Pace was not good drinks were watered down the food wasnt good and they gave the food on a tray..lol..do not recommend

what an exceptional and memorable dining experience! five stars for our deliciously prepared salmon entree...perfection! as ever, endlessly fresh, crusty, delicious bread for dipping...and a luscious chocolate dessert. our waiter, Kulpit, could not have been more attentive and thoughtful. five stars for his exceptional, old world service!! he anticipated every need. we shall look forward to a return visit soon!