Pizza Nova in Burlington

Best pizza ever I received it!!!

Pretty good

I love this pizza nova, I go here all the time.

I did this for a free pop

Great all staff awesome and so nice GO TO THIS PLACE Vegetarian options: Brokolie Parking: Car vroom Kid-friendliness: Pizza yummy Wheelchair accessibility: It s on the floor

Best pizza in Burlington

Great Pizza!

Always friendly! Always fresh!!

He giving us free pop if we review his restaurant

This is a very good pizza place

Great people

THE BEST only place I go for pizzzaaaa :)

great

Food is sooo yummy and big slices

Very nice employees good food

Everything was great staff were friendly

Nice place. Good service.

Always fresh Always fast Always friendly

Helpful & kind staff

Someone at this store used my credit card numbers to make a purchase in Arizona. It s the only place I used the card. I m having the card replaced.

This location was exceptionally good. However, not sure if new management took over and it has somewhat changed. During school lunch times it can be busy.

Very friendly

Bad customer service and food quality

Love how they make there pizza here

Not good service, angry and not hospitable Vegetarian options: Half veggie half cheese Food : 1/5 |

Always cooked to perfection.

Always amazing and cooked to perfection

Open late and great taste. Love the nuggets here

Food was very good, even for a late night visit. Staff is very friendly.

very bad customer service i did order pizza was over cooked i asked vegetable found piece pepperoni never goo back to that store

Good pizza with a nice crust.

We showed up just before they were closing and the man helping us was happy to help. The pizza was perfect

Despite the oily residue of the panzerotti and its sauce being slightly overwhelming, the food was decent and the service was pleasant. Parking: Decent amounts of parking, indeed! Wheelchair accessibility: Easily accessible via concrete and sidewalk entrances.

I don t know if I was just really hungry or if the pizza truly is next level here, but what I do know is I will be back

Horrible service . Got under cooked chicken wings !!! And two burnt pizzas and customer service does not care and asked for pics that i sent and keep saying i did not send ... Do NOT EAT Here very bad pizza ! WINGS NOT COOKED WELL UNDER COOKED !!

Excellent pizza, very tasty.

I believe they have the best dough when it comes to pizzas

Pizza was very good and the gentleman serving was nice as well. Would go back no problem.

Ok. So I have been to this location at least half a dozen times in the last couple of years since my Familys Tattoo Shop Ace & Sword moved in behind them. Always great friendly service and always great food !!! Today was a perfect example of the quality of the neighborhood here. I walked in mid afternoon to grab a couple of slices. I was greeted with a supper friendly hello. As soon as I ordered I realized that I had forgotten my wallet at the shop as I had ridden my bike in this afternoon. I spoke up and said Id be back in two minutes as I had to run and grab my wallet. Before I had a chance to head out the door another Pizza Nova patron spoke up and offered to pay for my food. Joe, I want to thank you again for your Paying it forward !! Great people in a great neighborhood and of course great food !!!

Ordered on the phone for pick up but the order was not placed by rep. Store never received it. Customer service was rude and not helpful

This is the second time from this location I ordered extra cheese and I did not get extra cheese I can see the dough it hardly has any cheese not tonight especially when I pay for the extra cheese cuz its lacking so much cheese to begin with I would love to bring this pizza back

Awsome customer service Kid-friendliness: Very kind Food : 5/5 |

My experience was great and so was the za.

Rude staff overall also they use the take out slice container and tear it in half in order to save cost so you dont get a chance to use the closed container for pizza like the other locations do very bizarre and Penny Pinchers I wonder what else they Pinch at that location

Amazing Pizza and friendly staff!

Could do without the 17 flyers we got on delivery from your store. Nonsense waste, we got websites and apps now

I can always count on them for a great tasting pizza later at night or any time.

Garlic bread was delicious. My friends also thought their pizza slices were very tasty. All the food was super hot.

We always have the same order, plant based pizza and wings. We keep giving this branch a chance but this is the third time our order has been underwhelming. This time we got burnt pizza with almost no cheese whatsoever, they didnt follow directions in terms of toppings, and the wings are extremely dry even though we ordered them with medium sauce... Another time weve had burnt wings, so burnt they couldnt be eaten. Another time we got wrong toppings and burnt pizza. So disappointed once again. There has been times when the order has been perfect.. But 3 awful times within one year is absurd.

Good service pizza lacked flavour and the slice that I had tasted like it was sitting out for a long time

Delic!

I usually order every other Friday, I always get the same pizza and always ask for well done. I was told to come in 15 mins I said will it be done and well done yes, asked a couple times. Came home pizza not well done called and complained and asked to bring pizza back lol. Unfortunately Im going to think twice before I order again.

Great customer service, the worker was super friendly. Great pizza too, went in for a slice and it was delicious. Highly recommend

Not a bad location. Far from the best.

Rude

Their pizza is so tasteless and bland that you think you are eating a piece of cardboard. Do not give it a try.

On line ordering doesn t work. Keep getting messages that passwords don t match. OR passwords are not saved. The next time you go online to order you are asked for new password. Please make this work in the Apple world.

The owner is very personable.. Hes down-to-earth and a Halloween ice guy.. He makes the worlds best pizza.

Best bang for the buck ? Yes.

Great for after the bar munchies, these guys work hard and deliver consistent quality pizza. Definitely recommend after a night out .

Worst customer service by old guy work here he was keep touching the slice with his dirty hands without washing them won t recommend due to hygiene

I have been a customer of this location since I was a young kid, approximately 20 years. The delivery service has significantly declined in recent times and the lack of proper management is unbelievable. Between long wait times with no follow-up and having to relay communications through a head office, ordering a pizza from Pizza Nova Brant St is an ordeal. Here is the timeline of tonight s atrocious service: We ordered a pizza at 5:13pm, online, so no details could be misinterpreted. Our estimated order was 5:43pm. We gave the benefit of the doubt as it was a Friday night and contacted the head office (only option as you can t call the actual store) at 6:33pm. At this time a customer service rep. looked up our phone# and stated our order was on the way and would be arriving within 5-7 minutes. At 6:57pm we called customer service again. The same rep. we spoke with previously said she could not help us and transferred us to another party who then contacted the store. After several minutes of us waiting on hold and what I can only assume as a buffoonery on the store s side, the rep. stated our order was delivered to the wrong address. It was confirmed they would refund our order and it would be a priority for delivery. We waited almost another hour, and at 7:51pm we contacted the head office once again to inquire what was happening as we thought we would be a priority after such a mess of an experience. This rep. told us the manager was personally making and delivering our pizza to make up for all this. At 8:24pm we finally received a delivery from a driver and not the manager. The driver explained his co-worker delivered the order to the wrong address and he was sorry. I hold nothing against this employee, not his fault, and I asked if his manager could call us. He stated his manager had already left for the evening but would pass on the message. 3 hours and 11 minutes folks. This is after calling several times and being mislead. This will be the last time I ever order from this location and Pizza Nova in general due our experience this evening. I hope the corporate office reads this review so others who not aware of this horrible business won t go through the atrocity we went through to simply order a pizza on a Friday night.

The pizza is very tasty, its my wifes favorite pizza place

Ask for a slice of pepperoni that was sitting there and the guy told me it wasnt for sale .... I was confused but then some kids (guessing his) came in and he gave them the slice!!! Wth kind of service is that?! Im a paying customer, give your kid another slice or make them a pizza after geezzz

Terrible service, not recommended

Great tasting pizza. Located in a plaza with ample parking. Convenient for a downtown pickup.

Rude man at the counter, tipped himself 8$ on the machine without asking if we wanted to tip.

Great experience when placing a pickup order. Pizza cooked just right and topped generously. Friendly service as well.

Best pizza out of all the big chains.

Food was OK on taste and customer service too. Please cook pizza properly so those toppings can get cooked. Only cheese get melt is not a sign for pizza get cooked. We were there almost 3 hours before closing but by the behavior of the guy it looked like he didnt want to serve us. But as store was opened he took order and made pizza but the pizza was not as per the Pizza nova standards.

In one word, TERRIBLE!

Love their pizza and wings

Pizza and staff are like no other!! My go-to spot.

My daughters favourite pizza joint.

Good pizza.

Delicious with the BBQ sauce

Pizza is too dry needs a bit more sauce but really friendly service

No idea why they say open till 12 when they wont answer the phone for a walk in order at 11:30.

Very good and fresh pizza, I will be back!

We regularly order our Friday pizza from this location and are very happy with the order. After last night I have to say it was exceptional. Thanks for a wonderful pizza to go with our family Friday night movie night.

First time Clean store Good pizza Reasonable price Ill be back

Tried the charcoal dough - tastes nice and looks weird it feels like one is eating a burnt pizza but not the flavour - very nice idea and tastes good

Was ok.

Yummy pizza is here

Good pizza. They were pretty busy when I went but still only waiting about 15 minutes and the staff were very apologetic and friendly.

I did not go to that place but i here its good

We just got slices to go and the quality is definitely not there. Seems they use a different cheese for slices then full orders. Gross. Totally processed.

Delicious pizza professional and kind staff .. thank you

They dont have public wash room. No paper plats No spoon. Too Bad customers service Too. We don t like to visit there.

Used to be a good pizza place but it seems like they stopped caring. I ve ordered from this place before and never had a issue until now, I ve was told that my pizza would arrive in 30-40, however the delivery person came almost an hour late and tells me this is their new policy.

normally we get great pizza and great service here, 4 stars plus, tonight was late, which is understandable with the weather , but pizza was burnt and wrong crust and cold. Really disappointed, and no way to contact them directly

I would rate 1 stae. One of worst pizza in my life. Whole burnt. Bad customer service

The pizza is good but delivery service has become terrible. Our last 2 orders took an hour and arrived cold/not fresh. We placed an order tonight... And as I write this, were now waiting 1.5 hours. The call center told me it left the store late and should be here within 5 minutes. That was 15 minutes ago. Extremely disappointed that well have to look for another pizza place.

I have been buying my pizza from same location for the last thirteen years Great guys and great customer service Bravo

Great pizza in town, Good customer service, fast service even in the middle of dinner rush hour, thanks alot

Always great. And the vegan gluten free pizza is awesome

The pizza here is unreal. I love the whole wheat crust and the option in toppings. I wish there was a location closer to Niagara but when Im in the area, this is the place I go to.

love it for the price

The pizza is not as good as before. Not enough cheese or toppings.Waited to long for my pizza.

Always The Best Pizza

Had an x large for dinner. The best one I have had here in a long time. Real slices of tomatoe, shrooms and good pepperoni. Keep up the good work I will be back.

I have eaten here twice, the first time I didn t feel so hot after and very nauseous. I didn t think it was the pizza and assumed it was me.The second time around was WORST. I know it was the pizza as it was the first thing I ate at lunch. Few hours later I was feeling sweaty and sick. Would not recommend eating here as their something they aren t keeping up to health codes. I don t have an allergies or intolerances.

They make great Pizza

Amazing service thanks

They make the best lasagna!

Very good pizza

The staff is always so nice and friendly, always a pleasure to get pizza there. We love the carbone crust! A must try!

Lovely owner!! Very accommodating and delicious pizza!!

Amazing pizza, super kind and friendly staff and really quick delivery. Super accommodating to folks with allergies!

Once in Pizza Nova, I and my wife tasted one of the most flavorous lasagna, with great relish! Wow! In each bite, a boost of favours dominated our mouths. The cook came from inside, with a glee in his eyes and in a passionate fashion, to serve us; the true meaning of passion for a job. And, as a result, new loyal and pleased customers left this tender message only to describe a little bit of this unforgettable moment. Therefore, we do recommend Pizza Nova, located in one of the most beautiful and elegant cities in the world: Burlington, ON. Because the Pizza Nova has the same elegance and dignity of a noteworthy restaurant awarded with a deserved Michelin Star. Yours faithfully, Jary de Xerez Neto and Simony Rezende da Silva de Xerez.

LOCATION: Brant . St ..BURLINGTON JUST happened tonight I m in front of the shop I try to make an order.. and the guy inside didn t even let me in to talk!!!! Pointing with his hand they are closed!! Was 12:31 and it said closes at 01:00 !!!! Of course these times a lot of employees they are just making hours...they are not actually working!! there is no control from the BOSS,, lol

Great food. Excellent service

ordered a well done medium pizza but pizza came undercooked with the pepperoni and other toppings undercooked as well... very sloppy overall and rushed as well as poor quality

Completely messed up our delivery order and didn t bring one of our pizzas and sauces after we confirmed it twice with the girl on the phone. Had to wait another 30 mins for the rest of the food and they still charged us. Very poor customer service.

I love the people that work at this location. Theyre always so friendly and helpful. Have ordered delivery as well and it was the same quality! Highly recommend Nova over any other pizza in Burlington.

rude staff

Good pizza, price could be better

I have always been quite picky about pizza; everyone these days are incredibly consumed (pun intended) by pizza, however I personally only enjoy it here and there. This specific location is great and definitely one of the best pizzas I have ordered. The staff were very friendly, I wanted a wack load of toppings and the service was wonderful. Also great location, if you are looking to grocery shop but have had a long day and do not want to go home and cook all the food you just bought save the food for a different night- go order that pizza and pick it up after you put those groceries in your trunk. You can cook that stuff a different night, tonight, you wont cook, tonight you kick your feet up and enjoy.

Poor quality and pricy

This pizza and this store are best in Burlington. Made the traditional way, lots of toppings and perfect crust. Quality product and very friendly staff. No need to go anywhere else.

Great pizza

Friendly staff and quick service. Great for walk in, pick up and order in!

The best franchise pizza chain around.

Really good pizza! Very nice family run business, highly recommend.

This will be our new pizza place,highly recommend the carbon pizza

Had the gluten free pizza. Not great. Amazing and thoughtful staff, great toppings on the pizza itself, correctly well made, but the gluten free crust isnt great.

Favorite so far. Very clean place and pizza is very good!

Steal

Great deal on medium pizza. Call ahead and pick up.

Great pizza excelent costumer service and friendly staff.

Best pizza place and nice costumer service

The best pizza ever by far

Great service, friendly staff, fresh pizza!

Very good

This pizza nova in specific is a great one. Witch ever cook is currently in charge is terrific.

Had their wings for the first time. Good value for the price.

High quality pizza. Very tasty and fresh

Always Fantastic and this is going years by

Bad service.

Always quality and fresh ingredients pizza. Friendly customer service.

Dropped the ball big time on Panzerottis. Overcooked, major burnt crust, easy on tomato sauce = no sauce, cheese also non existent, no marinara sauce with delivery order. NEVER AGAIN. Much better bakery panzerottis at better the price. Primucci should be EMBARRASSED letting this garbage leaving his stores.