Chipotle Mexican Grill in Burnaby

Three hours until close and you ONLY HAVE tofu, a little beef, and soft shells left? Don t give me half as much beef as usual just so you can keep serving people and make money. The girl on till on December 18 at 8 had the SNOTTIEST attitude. First of all cash still exists in the world, so why you pissed off and roll your eyes? second of all WHY AM I GETTING CHARGED FOR SOUR CREAM?! no it wasn t a SIDE, it s just SOUR CREAM! almost 2 dollars for WHAT?! And when i ask why im being charged she s like it s a side do you want it or not sorry what? where on the board does it say sour cream is a side? Guacamole is extra!

Yes good

The food and service was good. Only gripe was that the tables were filthy.

Very busy. But staff are welcoming and smiles

Food salty and not really that good. Also, made mistakes in fulfilling order. Incredibly frustrating. Please learn to count correctly Chipotle.

On 29th November at around 8:30 PM I went to Chipotle and I was ordering my burrito bowl. While waiting in a line I saw one employee was eating protein (chicken) from a bowl which was going to serve to customer. This is not a hygiene for a customer. That employee was eating directly from it. I tried to read the name of that employee but there was no name batch so I couldnt get it. From next time I will not visit to this place. It is very unhygienic.

So , I visit this store multiple times a month and every time there is a long queue to get the order because one individual for front and one for kitchen is working and rest of employees are roaming around and chatting although the store is busy. Unprofessional employee behaviour towards their jobs.

Loved the place but could use some cleaning as the tables were not clean, we had to wipe them ourselves

clean, good customer service, high quality food. I recommend this chipotle!

Chipotle is delicious I was hooked for a while and went there once every two days.

Good tacos for cheap

Good experience

This is my family s go to spot when we want chipotle, the food is good, but today my little sister brought a bowl and came home and was mid way eating it when she found a long piece of hair all stuck in the food she has short hair and this was the second time this has happened . I don t think I feel comfortable to go there anymore which is a shame cause we love chipotle. Also the employees, specially these two women, whenever they see me they start talking bad about me in Hindi, thinking I can t understand. At first I didn t think much of it, but I have seen it happen a lot of times now, I am not a Karen or delusion istg, I rlly didn t wanted to make a scene, (I am only 16, and they are like 23 atleast) but I have heard them say bad stuff about me as a costumer for no reason, and I don t understand, because I am very polite when asking for things, I add a thank you and please for every tiny thing, so I started ordering online to avoid this tbh but today I just went in person in the evening and the team was super sweet!

Similar to US, but with a few extra options

Is soya mi came to visit

The portion is very low, and they intentionally try to give you less portion almost all the time. And if you are from South Asia, they give you 1/4 of portion compared to the US.

Good, they are always in a hurry

No line right at open.

I was left waiting at the till for 5 minutes to be checked out while there was 3 employees in front of me chatting, the manager was changing the till money, but, didn t acknowledge me at all. I asked out loud if I could pay, and was ignored. Bad customer service. Also, had to ask for my burrito to be wrapped again because it was leaking and falling apart. No utensils in the area, food all over the floor, nowhere to sit. Just a big mess. Won t be coming back.

Extremely Salty food and lack luckstur services, this location is really going downhill

Would highly reccomend this location I had no issue with them whatsoever

Very horrible service. Women who are serving are terrible and rude. They are showing racism and treating badly. Even they are serving very less portion of protein. Not worth at all. Don t go to this location

I mean it s chipotle

When asking for just one kind meet . They are asking for more charge. Also the tables were very dirty . .... Kid-friendliness: My son couldnt choose and customer service wasnt good enough to him .

Small portions

The burritos were so good! The chicken was really good as well!

All around good place. Vegetarian options: Great options Food : 5/5 |

There must be a better way to pack things that doesnt result in this ... Food

Good food. Dont expect Mexican food like in Mexico, but it holds its own.

Solid option

Fast and good service

Nice to be able to eat out near the restaurant

Food is fine. Always takes forever even though its supposed to be a fast food chain. If you see anything that resembles a line inside, chances are you will be waiting for 15+minutes.

Everytime I line up and see them scoop that 1 cup of meat, I walk out fast

Fully recommended.

I was really hungry today and the staff prepping the food was so kind and understanding, not to say there were a lot of customers at this time, the food was so good too, very fresh

I recently had a very disappointing experience ordering from Chipotle through DoorDash. I ordered a vegetarian meal, clearly marked as such, but what I received was a non-vegetarian dish. This is not just a matter of preference; it is a violation of my dietary restrictions and religious beliefs. As a vegetarian, I rely on restaurants to respect my dietary choices. Receiving non-vegetarian food was not only upsetting but also disrespectful to my beliefs. I urge other vegetarians and those with strict dietary restrictions to be cautious when ordering from Chipotle through DoorDash. It is incredibly important for both the restaurant and the delivery service to ensure that orders are correct and that they respect customers dietary needs. Mistakes like this can have serious implications and should not be taken lightly. Until they improve their attention to dietary preferences, I can not recommend Chipotle or DoorDash for anyone who is vegetarian or has strict dietary requirements. I hope Chipotle and DoorDash take this feedback seriously and improve their service to prevent such issues in the future

I visited this location this evening and was disappointed to be denied a cup of water because I hadnt made a purchase. I was told Id need to pay for a drink to get water. This policy is off-putting and doesnt encourage customer loyalty. Never experienced such ridiculous behaviour. So poor on customer service.

It s busy but worth waiting cuz of great atmosphere and staff the location has and delicious food is an icing on the cake.

I always go to chipotle for both personal and business lunches. Tj and his team are always so accommodating and always provide the best and freshest food. Would highly recommend a visit to Chipotle in Metrotown!!

The service is a bit slow during lunch hour which is to be expected. The food is always great through and I find this location is pretty good with portions.

Excellent service

My family went to eat dinner here. The food was very tasty but unfortunately the staff try to give you tiny portions of meat on your tacos/burritos. For the price of the food bigger portions should be a given.

This is a story about Mexican Jesus

Very well run Chipotle. Quality and portions are always great ! TJ was awesome and customer service was great !

Chetoplotlay flavorite feewd me lke recmed agen (^o^)/

Chipotle used to be great but now there are many better options. My food looked rushed it was cold, wet amd slimy. Not grilled and executed poorly. I definitely wont be returning for awhile.

Very busy location. Great food. The chips are delicious. The restaurant is very nice in design and architecture but often quite unclean such as not clearing and wiping tables. Better for takeout.

Good flavours and portions when I went here. I enjoy their chicken

Always line up to place orders and pick up foods. There are enough dine-in tables inside and outside tables. Washrooms need to get clean more often since many costomers keep using it on and on.

I recently went 2 times and was really bad. I enjoy go chipotle but this location is really bad. They put the new employees to make the meals and they put small portions. The burrito has a lot of tortilla to spare wrapped. I will stop to go there. Is a waste of money if you make small burritos and bowls.

Quality is always consistent and great ! Staff is friendly as well especially TJ. The place is well run due to an awesome manager like TJ.

If the manager see this, I think this store Need to hire someone who speak more clearly, no strong accent and good customer service

Mediocre branch with terrible service the employees seem uninterested in working and are always somewhat rude. I feel discriminated against as other specific customers are receiving way bigger portions than what I am receiving which is totally unacceptable. The only reason why I m giving 2 stars is the convenience of the location.

Good food, reasonable prices

The service here is pretty good, and the location is convenient for parking/public transportation.

Its alright for what it is, quick bite with tight spaces to eat in

The lady work on prepare delivery she always put down my rate she is raciest because am black her name Azra

The lady called Azra always the time i picked up order she always dropped my rate its show she racists because am black man

asian woman is rationing the meat

Flavor always good, love Chipotle. But the service not so good, staff who served was careless and seemed rude, and it tends to be like that every time I visit. We arrived 20 minutes before it closed and he told us they were closing and we could not sit and they could not give us sauces. We sat anyways and they ended up giving us the sauce, left way before closing time.

I mostly like vegetables so veggie bowl with rice recommended for all vegetarians Guys should try one time

21 May 2024. Sorry, for not being able to give my current opinion...because, recently I have not been to eat at Chipotle Mexican Grill. ...but, of course, I can give my opinion-experience that I had in the past years, when I went to eat at Chipotle Mexican Grill: GREAT!!!!!!!!!!!!!!!!!!!!!!!!!! DELICIOUS!!!!!!!!!!!!!!!!!!! ...at that time I ordered CARNITAS TACOS with GUACAMOLE (avocado salsa)!!!!!! ...recommended 100%!!!!!!!!!!!!! GOOD and DELICIOUS!!!!!!!!!!!

Ordered a Quesadilla online with a couple of burritos for my friends. I went to go collect the food all is already packed and sealed in a bag. Get home unpack the burritos and chips, open the Quesadilla container at the bottom, just for it to have all the sauces, but no quesadillas . My friends enjoyed their food, but how does a box get closed without the main ingredient . First visit to this branch, and last.

Never has change and so rude the guy

It took around 30 minutes for line up to clear. A guy was trying his best to clear line up and other employees giggling in the back. When I tried to order online and the girl showed up attitude when I followed up with my order as it was showing completed on Uber but yet not completed physically.

Im loving this location now. I asked for extra rice - no problem; asked for extra vegetables - no problem; asked for extra sauce and lettuce - absolutely no problem. This person was trained for customer service. Thank you. You are one of very few people that listens to your customer.

This location serves much less quantity than other locations in Vancouver. And they just focussed on getting done. Don t even listen to what ingredients I want. NO EMPLOYEE WAS WEARING A HAIR NET.

I couldnt find where the chipotle was. I called the store asking for directions and i kindly asked the lady working to repeat where it was because i couldnt hear. She hung up on me . HORRIBLE CUSTOMER SERVICE

I ordered online and Pick-up. I went there on my exact pick-up time, i know my order was done but this one crew member didn t hand it to me as she keeps on talking and chitchatting with their I assume not on duty crew member. They also ask for my name but still didn t give my order, they didn t put it on the shelf they just put it beside the receipt printer. I don t want to be rude or disrespect if I will just grab it from there i know being the customer is not allowed to go near where they prepare the food. I hope you train this kind of employee when handling online order.

Chicken Al Pastor was quite good!

Can you guys work faster?

Loooove their chips and queso

Yummy burritos almost good price

I am pure vegetarian and I ordered a vegetarian bowl through uber eats from chipotle mexican grill but I received a non-vegetarian bowl.

The cashier mistook my order with the guy behind me. The old man checked to make sure there was no mistake in my order, but without checking carefully, he said yes, and I took the item. I wanted to buy my boyfriend some delicious food that he likes, but I was very disappointed when he received something different, and I feel very sorry for him when he came home after working all day.

Love there burrito

The place is so dirty and looks unhygienic in addition to making bad burritos

The staff needs proper customer service training. I had to change my mind while queuing to make an order, so no food feedback. Food : 1/5

So salad dressing is a side for $1.20

NOTE: I only post really good reviews or bad, no three star reviews. So here it is: service staff need more training on how to properly prepare meals, among other issues. Whenever I visit I notice that some patrons receive more food and others less. It seems that if the servers like you based on your appearance, attitude, or friendliness, they will give you more food from what I observed. Also, each time I tell the server what I want, they always ask redundant questions about the same information I told them. For example, Me: I want a steak bowl with white rice to go. Them: Do you want white rice or brown?, etc. The restaurant layout is also bad, having to line up in a close (too close for my preference) circle around tables full of patrons to order. Also, I dont know if its just me, but sometimes when I get to the order station after queuing up in a long, awkward, circular line, trying not to bump into other people, the server leaves without saying anything and starts to do other things. Then I wait 2-3 minutes until another server shows up to take my order. And, interestingly, anyone that has gone to Chipotle at least once knows that guacamole cost extra. Its even displayed on their menu, yet each time I get to the guacamole station they always tell me Guacamole is extra. Yes. It. Is. Extra. Please just give me the guac. Also, the quality of ingredients has gone down lately (2024) even though they have at least four employees in the kitchen constantly cooking. I had the steak today (May 08) and it was bland and dry. Unimpressed. Due to these inconsistencies, Ill take my business to Chronic Tacos located in the food court. At least there you get what you pay for. Adios!

Good food, timely service.

Taste stale and small portion

Quite consistent flavours and good quality food

made me bust

service was very lackluster, portion sizes were stingy and my requests were not followed whatsoever. Waited 10 mins for chicken al pastor and the way the food was served was just very unsightly. Lots of barked orders between employees which was just unpleasant to be around. Management needs to do a check in with team about decorum and customer service.

Ordered a kids quesadilla meal, charged me for chicken but there was only cheese in there. Also the chips were just broken crumbs.

Great food and service. I hope they don left homless begging in when you are dinning.

This particular location is very stingy with portions, and even when requesting extra toppings for free items such as corn, sour cream, cheese, and salsa, they will charge you, which is ridiculous. I have visited several other locations that do not have this issue, and I hope this location changes its policy.

This specific location is notably stingy with portions, and even when requesting additional toppings for complimentary items like corn, sour cream, cheese, and salsa, they insist on charging, which is absurd. Ive frequented various other locations without encountering this issue, and I sincerely hope this particular one revises its approach.

My partner picked up 2 bowls and had to pay 3 times because the cashier said the payment didnt work. Twice on ApplePay, and once on credit card, now 3 payments are showing up in her bank account. Employees need more training.

New chicken al pastor slaps

Ive ordered through the Chipotle app multiple times for this location, and food is consistently made to my requests and on time (or very close to it).

The store is super dirty!!! There are lots of crew member who were busy talking chit chatting with each other than maintaining the cleanliness of the restaurant.

Always busy. Prepared to wait. Food is generally good. Items are sometimes not available when its busy.

Food is delicious and staff pretty friendly.

Staff is so friendly and the food is delicious.

Good food, good service. Pretty healthy foods as well Vegetarian options: Solid vegetarian options, that taste very good Food : 5/5 |

Food is great but the place is dirty, table needs to be sanitized, trash need to remove from the garbage containers and the floor need to be clean

I thought I hate avocado but they make on side chips avocado dipping wooow Thanks God I didnt bite my fingers Food

I recently visited Chipotle, and the experience left much to be desired. It felt chaotic with everyone rushing around, resulting in orders being hurriedly prepared and instructions not properly followed. I would recommend that the staff slow down and take the time to politely inquire about each customers preferences. The rushed service led to mistakes in my meal, highlighting the need for improvement in their approach to customer service. Overall, it detracted from the enjoyment of the meal and left me feeling dissatisfied.

Tried the Softitas bowl for the first time. I think its a plant based protein / tofu and I liked it. I always get the veggie bowl otherwise. Really like the bowls here.

Everytime I go here the staff are always so fast and polite

At this establishment, Ive noticed that portion sizes can be quite inconsistent, with some staff members offering noticeably smaller servings. I was particularly surprised to be charged extra for additions like corn and sour cream, which are typically complimentary. Given the minimal initial servings, its natural to request more, yet this seems to be met with unnecessary charges. Unfortunately, such practices can detract from the dining experience. In particular, interactions with an employee named Soniya have been less than satisfactory, further impacting my overall impression of the service here.

chipotle is always good when i go here. it was still good when i got my bowl, but it was barely anything. i could never finish my bowl whenever i purchase one but today, i did finish it.

Very friendly staff !

The biggest change is the quantity of food you are given (about 30% less). It used to be that you have to tell them to stop, but now I found myself mumbleing, come on, come on, one more scoop. In the end, I am not full after practically licking the container! I cant frequence this place anymore as I dont get a full meal.

Good

When I went here they were rushing to just get your order over with. The tall indian guy who helped me was a bit rude because I was asking him questions but he just ignored me. Like I was asking if I needed to pay extra to have the same amount of food as the others I see because their bowl was literally packed while mine was only half full. He didn t answer me instead he just asked which ingredients I wanted in my bowl. Anyway I miss the old chipotle