4510 Still Creek Ave, Burnaby, BC V5C 0B5, Canada
Whether you're dining around our table or yours, make every occasion a special one. Visit our website to book your table or order takeout online.
This is a particular praise for Carey - she’s not only friendly but with enthusiasm and politeness to introduce us about menu in a precise manner with warming voice. And very detail-oriented without too much disturbance during dining. Just make you feel at home and easy. Extremely different experience than any waiter we’ve experienced at KEG in downtown Vancouver since 2000s (we are loyal members since 1980s). BTW, she gave us a bottle of hot water with napkin to avoid hot bottle heat. Very considerate.
This Keg doesn’t need more positive reviews because everyone already knows this place is amazing, but it is my practice to leave reviews when an experience blows me away. We went tonight (Oct. 9, 5:45pm), to celebrate my dad’s birthday, and I made reservations online requesting a quiet table (I didn’t say it, but my mom is a cancer patient so we need to be careful). Of course they made sure to give us a nice table as we requested. The service and food was outstanding, and my parents were so happy. Thank you for making our night. 💗
We had such a fantastic experience at the restaurant! It was our first visit, and we were there to celebrate a special birthday. The server was amiable, walked us through the menu and all the available options, and even offered us wine samples to help us choose the perfect one. We absolutely loved every moment of our time there. We can't wait to go back again in the future!
It was my first time at The Keg, and I’m so grateful to Brad for his detailed explanations and friendly service. He timed everything perfectly, serving our dishes in sync with our meal, which made the experience so relaxing. We ordered the filet mignon, prime rib, and the classic wedge salad with blue cheese dressing— the dressing was especially delicious. The mocha ice cream cake we had at the end was also a great finish. The portions were generous, and we left feeling completely stuffed! It was the perfect way to celebrate my b-day, and the food was absolutely amazing.
An enjoyable experience. The Keg has such consistency in great quality delicious food and cozy ambiance and value. Even the washrooms are super nice and clean. Loved the complimentary warm table bread. We went with a group for happy hour and the food was great. Tried the prime rib slider for $7.00 which was delicious. The prime rib sandwich is also scrumptious. All the appetizers such as the bacon wrapped scallops, Caesar Brussel Sprouts, tuna tartare, and wings were all delicious. The Billy Miner pie is a must and since it’s huge, you can just share one making it the perfect portion.
A great family style restaurant focused on quality meat. The prime rib is always a win, with a great texture and taste to the meat. Not pictured here, the sticky toffee cake was also delicious. The location is next to the Costco and so the parking can get a bit busy if you eat too early despite their own dedicated parking lot. The atmosphere is elegant and warm with soft lighting and high walled booths that give you privacy from other groups. You can easily have a private date night or a larger family meal and both be comfortable. The staff is attentive and kind, quick to add humour to brighten the evening. Due to their popularity, would recommend making a reservation around peak times to avoid a long wait. That says a lot about how great the experience is than anything else!
As a longtime customer, this is my first time leaving a review. The Keg has always been our go-to restaurant for family and friends' birthday gatherings and anniversaries, and it has never disappointed. The service is consistently top-notch, and the food is always excellent. While the prices are a bit higher, we keep coming back for the quality of both the food and service. Special shoutout to 'Lisa'—we were thoroughly impressed by the outstanding service she provided. We'll definitely be back for our next birthday celebration soon!"
Filet Mignon is great. The bread and my lobster bisque were great. The oyster is ordered was fresh. The prime rib however is disappointed. Tasteless. I prefer the Prime Rib at the Chop. Service wise, overall friendly but they did forget something i ordered for my dad. Server was busy, i don’t want to blame anyone. But that was the experience i had.
Excellent experience. Enjoyed the food and service in a very comfortable and casual atmosphere.
Small portions + big prices I seated outside and the heater turned off (based on a timer)... I was freezing and had to go inside after the attendant to have the heater turned on again... nobody cared about the heater despite of being 5C outside... absurd! Overall, food was good but far from memorable... I will not return to that Keg...
Our server was nice. The steaks were made perfectly.
It was really really loud. Great food fantastic service.
Went on a Sat, just before the end of Happy Hour. Got the Holiday Feature, Kansas City Striploin. It was an 18oz bone-in strip loin. Really good! Especially with no tax. I also got the yorki for $4. Got a thicker gravy with the yorki as well. It is always busy there as we sat on the patio with heaters. It was actually quite warm, and the service was there when needed.
We had a wonderful night celebration two birthday people on Dec 07,2024. Food are very tasty and service is amazing . Thank you our service:ENES always cheerful and helpful. We even got free birthday cakes to share with our birthday guests. We will definitely come back. Kid-friendliness: Alot of choices for kids under 12 to eat!
Pros: Great food and service. Cons: No pretty view of the city. Tables are too close together. Shouldnt have to ask other people to get out of their seat just so we can use the washroom. Edit: returned again for some prime rib which was too rare, sent it back to wait 20 minutes, and then its over cooked. edit again almost 2 years later: nothing has improved. Tables have been oriented by management to maximize seating capacity and profits rather then giving guests a reasonable amount of space. The waiter spent the entire time scrubbing his ass over our shoulders while he attempted to serve the opposite table. Its simply ridiculous. Wont be back.
I visited this restaurant for my friends birthday. Thanks to the professional and friendly staff, it was a delightful evening with delicious wine, food, and dessert! While I havent visited all KEG locations, the Burnaby and Downtown ones are my favorites. The Burnaby location has excellent parking space. If youre debating which KEG location with convenient parking to choose, I highly recommend the Burnaby branch. You wont regret it!
I just wanted to give a shout-out to our server ENES who did such a wonderful job. He was attentive, patient, and genuine. I dont think I have ever gotten such amazing service. Management, please see this and give the man a raise! We had a toddler and he went above and beyond to make sure our family (and surrounding guests) didnt have to deal with a toddler tantrum. Enes made us feel welcome and comfortable, we truly appreciate the service from this genuinely kind human! Kid-friendliness: While we waited for our entrees, Enes brought out veggie sticks and bread for our toddler. He also provided him with ice cream for dessert and our son loved it so much!
2nd time I was served rare prime rib. I thought server would check medium rare order before I received order. Gordon Ramsey would have said that the customer ordered medium rare, not raw. Dinner rolls were not automatically provided- had to request. We are regulars and disappointed in service. I think the serving job is difficult and so I should excuse this?
Food and service were great imo.
Went to The Keg for a celebration. We were unfortunate because the food was terrible. I ordered a prime rib, medium rare: they brought me an uncooked raw piece of meat, with no seasoning on it, just some horseradish and a liquid sauce on the side. I ordered twice baked potato on the side, there was no bacon on that potato. I didnt want my family to get annoyed, so I didnt complain about the food to the waitress (bad decision ). I ate half of my raw steak, and felt disgusted. My husband and my daughter ordered the teriyaki sirloin, which they claimed to taste too salty. My son ordered the Keg burger, it was the only okay food on our table. When the waitress came back to grab the plates, I complained about my steak being raw. Her manager offered us free dessert, we ordered cheesecake and creme brulee to take home. I didnt complain anymore (just didnt want to make my family annoyed) paid our bill (plus $25 tip for the waitress) and left. To our surprise, they gave us some stale and dried cheesecakes. Only the creme brulee was good. The worst $271 dinner Ive ever spent in my life . It was a very very unpleasant and disappoiting dinner experience for us. We would never visit The Keg restaurant, nor we advise anyone to visit this restaurant.
Came here for dinner on a Saturday night, it was very busy, but they offered a patio table. It s cold outside but they have heaters and blankets. The hosts were pleasant and the server (Christine) is super nice. All the other servers (guy serving the table behind) came to check up on us, along with other staff members. Always loved the keg because of their wonderful steaks, and their wonderful service as well.
Great food and staff.
Me and my fiancé went to the keg last Friday for my birthday dinner. Now I dont normally review a place a few days after, so thats how you know it was good. We had a phenomenal experience with our server Brad. It was a packed house, and he was still killing it. He gave us an excellent tour of the menu as well as the specials. I had the Kansas City steak special, and my fiancé had the New York strip. The food was excellent. It was one of the best steaks I had in a while. Would highly recommend the Kansas City steak special to everyone. I also added a side of the yorkshire pudding which was great. Then to end the night in the best way our server Brad brought us the Billy Miner Pie which is a delicious ice cream cake. The food was so good there wasnt any time for pictures. Would come back in a heartbeat if Brad was our server and we got the same quality of food. Parking: Was limited parking because of the cosco next door
We came here on Sunday evening, the food and drinks were great as usual but our experience really stood out with the amazing service we received from Christine. She was so professional and informative but also so warm and friendly! She is amazing, even though we were on the heated patio and they were so busy inside we were never without anything we needed. I hope to get served by her again!
I would say expensive, but worth it. Bring your loved one to celebrate a special occasion.
5 stars for Eloise. She is customer oriented to a fault! Thank you for the great dinner experience Food
The wife and I came here on a date night/my belated birthday dinner. Waiter Ken went above and beyond, super friendly and helpful. The top sirloin steaks were cooked to perfection, soft and juicy. And they didnt skimp on the fries. Tuna tartar (ahi & avocado tower) appy was actually a fair portion and also quite tasty. Plus we got a mocha ice cream cake for dessert and it was massive! The chef even came out personally to check on us. A better experience than I expected. The only unfortunate part of the evening was the struggle of finding parking (on a Saturday evening, though, to be fair)!
Ive had a few really great experiences here lately. The bartenders are top notch. Great customer service - really take care of you. The food is excellent too, highly recommend the prime rib (give medium a shot, medium rare is a little too much for most people). If you havent been to the Keg in a while, give it a shot. Again, really great service at this location which is getting harder and harder to find these days. Good happy hour after 9pm too.
We Celebrated a 70th birthday for a friend of ours and there were six of us. Our table was ready when we got there and it was beautifully set up. Our server was CJ and she came and introduced herself and she was amazing and paid attention to all the details, and we were very happy to have celebrated at the Keg in Burnaby. Thank you for making this such a beautiful memory for our friend and all of us.
Came here for a buddys birthday dinner on a weekend and it was packed so be sure to make a reservation ahead. We got seated right away and service was fantastic with water fills and bread top ups while we chatted and waited for our meal. My buddy even got a piece of cake as dessert which was a lovely surprise.
Its been quite the fall for The Keg.... it used to be a guaranteed good prime rib and tasty Caesars, but alas no more
I always pay a visit at the local Keg when in town.
I had a wonderful dining experience at The Keg Steakhouse and Bar in Burnaby. The steak was absolutely delicious cooked perfectly and so flavorful! The sides complemented it well, and the ambiance was cozy and inviting. The staff was attentive and friendly, which made the whole experience even better. Highly recommend for anyone craving a great steak and a memorable evening out!
Service is amazing, I was charged extra by mistake but it was swiftly fixed. Food is delicious as always, 100% recommend.
We went Keg burnaby because it was my sons birthday. Our server JC was really kind and making our experience even better in the restaurant.
Great place with great service
Good food and service as always.
Parking: Stopped in short notice, with no reservation, but they were great and found us a table for 4. Food
Keg is my fave restaurant. Service and food are fantastic. Just make sure to finish off dinner with a Billy Miner pie
Great Lobster tonight!
Thank you CJ for making our anniversary evening memorable and special with your warm attentiveness and bright energy. We had a wonderful time and will remember your smile with an intimate meal. Great work!
My prime rib dinner was tough. I thought that my knife was not sharp, used a second knife but it was the meat. They gave me another piece but no change. Even the chef said it was on the tough side. I stopped eating the second piece having I got tried trying to cut through a tough cut of meat. We were celebrating a few milestones with my family, and the meal disappointed us.
Great French onion soup!!
We come to the Keg often to celebrate birthdays but Sina definitely went the extra mile during this visit to make sure my mom s food was celiac safe! It made all the difference to make sure she could enjoy her food during this birthday celebration. Hope we get him as a server again and the food was all delicious of course! Sina also offered to take pictures for families which was so nice as it s easy to feel like a bother when asking for things like that.
Gracious front desk staff. Attentive and friendly wait staff (thanks, Lisa!) Our steaks were done to perfection with delicious accompaniments. I have eaten in a lot of fine dining establishments and I have to say that the steak dinner I had at this Keg was one of the best I have ever had! Well done!
Came here for an early dinner with a friend on Sat. Server was very friendly, funny and accommodating to our needs and requests. She said we were the nicest low-maintenance table shes served. Overall a great dining experience.
Everything was great, except there are people who are abusing the KEGs parking space, people who go shopping at Costco and park in the KEGs parking lot, the KEGs staff dont do anything to prevent them. So when I come to spend 240 dollars I expect them to provide me with a parking space. Otherwise I will be going somewhere else. Parking: Terrible, just terrible. I spent 240$ for the night, had to look for a parking outside of their parking lot.
The Keg experience is special and doesnt disappoint
I came here to have my favourite dishes, but I couldn t enjoy them as a bunch of rats were running around my table at the patio at the Burnaby location. The staff apparently knew about them but didn t warn us and didn t really care when told them
Our favorite place to go for best Prime Rib meal in town.
You can never go wrong with their steaks
Let me begin by saying this review is solely for CHRISTINE (our server, who, could easily be a model/actress and not ever have to look back at waiting tables cause of how tall, wonderful and beautiful she is). If it wasn t for her, we d never have been able to enjoy our time celebrating our special occasion. From the moment she introduced herself to us to every single time she went above and beyond with her service, kind nature, amazing smile and even better people skills! She undoubtedly deserves a raise from her manager, Taylor (thanks you re also a nice guy and it d be great if you genuinely considered that raise we mentioned for Christine). Once again, THANK YOU Christine!
Had Matt as our server. FABULOUS SERVICE, he was amazing, had a couple of issues with our food and he was able to get them resolved and came back to check. Were celebrating and they gave us a nice surprise as well! Honestly would love to come back and have Matt again, he was fantastic!
Our last experience here wasnt the greatest so the manager, Sully invited us back to give them another chance. This second visit was absolutely amazing. The food was exactly what I expected; the service was exceptional; and the manager Sully? No words. Wow! An absolute gentleman. Thank you for such a wonderful experience.
Baked potatoes and lobster tails are heaven on earth
The food was amazing. The wine was amazing. And the waiter was hilarious. We got our food in a reasonable. We had reservations, so we didnt have to wait. The parking lot was full. We managed to get a spot after circling for 5 minutes. It was 7:00, dinner time, so that made sense.
Steak was delicious as was
AMAZING SERVICE PER USUAL..
We had a great dinner for my sons 21st birthday or later was really great
We ended up getting seated out on the patio which we thought was strange until we realized it is in closed and turned out to be very hot with the heaters. Service was fast and friendly. The food was good too. Parking: The parking lot is big but fills up. My mom has a handicap hanger but all those spots were taken. We had to get a spot in the back.
Willow & Matt provided 5 star service with her professional conduct and kindness Kid-friendliness: Perfect menu for our young grand daughter
Food was great and service was great, it did take a little bit for food to come but worth wait.
Rather expensive place. Close to $80 per person without drinks. Ordered prime rib but not as good as claimed. Very difficult to find a parking space even it was Wednesday. Very good service.
Good steak house in Burnaby, good ambiance and service. Must try if you re looking for a steakhouse in Burnaby
Got in early with a large group for a great family meal get-together. The kids meal was the biggest hit of the night. It comes in courses so the kids always have something coming & dont get bored. The kids steak was a very good portion & value. All of the food was really good, my Chicago style rare rib steak was delicious! I wish there was a bit more to the miners pie. Its just tall ice cream with oreo crust, no whipped cream or cherry or anything. Big but boring, too bad. The grilled pineapple mocktail was good, but a little heavy on the apple cider. The vegan in our group said the Chipotle field loaf was yummy as well. Derrick gave us great service & recommendations, thanks so much!
Ask for Christine, she is the best server and the food is always great.
I was surprised for my birthday by being brought here and there were 10 of us and the food was scrumptious like always. It wasn t my first time at this location and everything was good like I remembered. The servers were good at their job and made a nice dinner party even nicer. I ll be in again. Thanks
Horrible experience! We waited close to a half hour for our food and it wasnt that busy. When food finally came my wifes steak was not medium rare, it was (bloody). Sent it back there was NO apology from the server AMANDA. I was almost finished my meal by the time replacement came so we didnt get to eat together. Steak still wasnt cooked properly but didnt want to send it back because waited long enough so brought it home to our dog. Server AMANDA was unatentive and wasnt around alot we waited 15 minutes to receive our bill once we asked. Paid $106 for a terrible meal that wasnt worth $1.06.
The prices here are exceptionally reasonable, making it a great value, especially when you consider the 24oz prime ribs available on the hidden menu. I highly recommend ordering it rare, as the meat is unbelievably juicy, with a tender, springy texture that truly elevates the experience. The escargot is another standout dish, bursting with flavor and cooked to perfection. Beyond the food, the service is warm and attentive, making you feel genuinely welcomed from the moment you step in. The ambiance of the restaurant is elegant and refined, providing a comfortable and sophisticated setting that enhances the overall dining experience. Whether youre here for a special occasion or just a great meal, this place offers a delightful combination of quality, service, and atmosphere.
Prices are very expensive for the amount and quality of food.
Everything was great. Holiday though, felt a bit rushed from the waitress though. Food : 5/5
I came here last night for my birthday the food was great but I was not happy that our server kept taking our plates away without asking if we were finish which we were not. He took the mushroom Neptune away and I had told him i was not done with it and then he took the bread away without asking and he came back and took the butter away while I still had food and lobster on my plate. Disappointed.
Food and service is good. Just prices when up. Everything else is good as always.
Great prime rib!
We went to celebrate my husbands birthday. We both order prime Rib dinners. Ive never had this horrible experience where I was served the end piece . 3/4 of a 10oz prime Rib was all fat. I explained that I wasnt going to eat this, since I dont eat fat. He did bring another piece but he also said that he was aware of all the fat that was on my original plate. This turned me off. They did have a mud pie to celebrate his birthday. They did cover the cost of the calamari. Tod I know you tried to make it up to us, but you did see the fat and still delivered it to me.
Came here for a double bday celebration with family. Food was decent, but my prime rib unfortunately had a A LOT of gristle and fat. It was also quite warm, and it turns out that 2 out of their 3 AC units was broken which made it uncomfortable. Our server was amazing and had great energy and friendly attitude.
Food was great. Ordered rib steak to share along with shrimp scallop mushroom sauce and grilled veggies. Melvin the server was very attentive. Enjoyed the birthday Billy miner pie too
I couldnt get the reservation time I wanted but Brad was our server. Great service and very friendly!
My boyfriend and I just had dinner here and our server was Lisa and she was INCREDIBLE. We were both so happy with the service she provided, honestly the best service I have had in years. Would definitely recommend this location!
The Last Supper of this visit to Canada... Steak + champagne, a blessed meal... Good value for money and generous portions... and The service is good and I am very satisfied. I hope my son is healthy and has good times in Vancouver.
I highly recommend this restaurant! The food was exceptional, especially the steak and lobster. The staff was friendly and attentive, making the entire dining experience even better. Definitely a place worth visiting if youre looking for top-quality food and great service!
Had dinner on Sep 16, 2024. Its a noisy place! I booked online for 2 persons and were seated in a 2 x 3 ft table. The prime rib and sirloin we ordered were average, nothing surprising, escargot was too salty. Its similar standard to White Spot but with higher prices!
Vegetarian options: Meat loaf and Shepards pie are amazing. So much flavor. Food
The service here is excellent however the food not so much. We ordered calamari which was lacking flavour, it didn t seem like the kitchen used any salt for it. For the mains we had a medium ribeye and a medium rare ny peppercorn steak. The ribeye came medium rare and the ny peppercorn came with nearly no peppercorns and rare. The food was edible but lacking compared to all the other keg locations I have visited. I would not be returning here and recommend for those who do attend to expect their steaks to not be cooked per their request.
Amazing service and atmosphere, Thank you Stephanie for the Best service. From all the other KEG locations your service has been the best so far. Thank You. Food
The server was excellent, very attentive and polite. Food was cooked to perfection. Dietary restrictions: We were asked as soon as we started to order if there was any restriction we may have.
Consistently good service and food at this location. Bonus: always free parking.
Always have consistent food. Had their lobster roll, special for the month. Very tasty. Wait staff was fabulous.
Best customer service. Love the gorgeous hostess Moira. Such a lovely and helpful lady.
wonderful food, sevice and mood
The food is always consistent & service top notch.
The server was attentive and gave us space to catch up. The pistachio crusted salmon as cooked perfectly - salmon was so Moist and flavorful! 10/10 Food
First time going and the food was good and the waitress great too I found the restraunt was dark inside
I visited this place because a local said it was their favorite place in the past. It was a good experience as the server Michael responded brightly and kindly in a fancy atmosphere. Calamari is basic fried food with little seasoning, so its delicious when dipped in sauce, but its not the best. The steak was delicious I ordered something without steak sauce, but I was worried because I needed sauce, so Im so grateful that they got some for me. I also had wine and it went well together and was really good. 8oz was quite a lot. There was a 6oz Oscar with seafood and it was recommended to me. If I have the next chance, I want to try the Oscar!
Stephanie was grate
Overall, great service and food. Weve ventured out here twice now, and weve ordered different items each time. First were the ribs and steak, the second time was the prime rib sandwich and off their seasonal menu; lobster and lobster roll (delicious btw). The only thing is that both times, in the summer btw, the restaurant inside gets very warm, which makes it a bit uncomfortable while eating.
J.C was the best waiter we have ever had! He made the experience one of the best ever!
One of the best prime ribs that i have had in years!
First time coming here as a tourist. The Keg was recommended by my aunt & uncle who toured us here around Vancouver This restaurant was amazing. Everything about it was just phenomenal!! Our waiter / server Gio was so friendly and accommodating! To be honest, all staff who served us was friendly. I m definitely coming back here in the future again when I come on holiday.
Got the fillet with rice and the iceberg wedge with blu cheese- we split the creme brulee. Perfect!
The best service and take care of us very well, thanks Brandon
I always expect the Keg to be better than it ends up being. this time was no different. the service was excellent, the food was adequate, pricey, and very poorly presented.
Antonio was absolutely incredible!! He made our anniversary such a memorable experience. Will definitely be coming back :)
Had a nice service, awesome steak, and a nice dessert with cool side dishes!! Glad to go there!! Steak was so big, nice and tender for me!!
Ordered prime rib and a twice baked potato. I remember getting the twice baked potato a few years ago; it came with sour cream and other toppings which was delicious. This time, it tasted a burnt and flavourless. Prime rib was cooked nicely but knife wasn t sharpened so had to use some force. Service was friendly but we waited quite a while for our table even though we made reservations.
The best steaks you get in the lower mainland . Service is incredible too
Celebrated a birthday here with family today and Melvin made our experience so wonderful. He was kind, attentive, knowledgeable, and incredibly welcoming. Thank you Melvin! The prime rib was delicious. Portions are great. The calamari was very good as well. Will be back for more celebrations!
Loved it
The lobster and steak was great with a reasonable price.
Excellent night out with a large group. Super attentive staff.
They went above and beyond! I ordered food to go for my husbands bday( i didnt tell them it was his birthday) i asked for lots of steak sauce and the manager James Crape gave us a brand new bottle with our order for free!!!Thank you so much!
The Keg is one of the best restaurants in this part of the country. This evening, particular thanks to Fernanda who made our visit ultra special. She is very sincere and friendly and went above and beyond with meticulous detail. A remarkable dining experience indeed.
Thanks Sina for providing a memorable night for us and perfect service
Sina make us very especial night for me and my family .
Best place for prime rib, my favorite. Service is amazing every time
Extending a huge thank-you to Riley for being a top-notch and attentive server for a big family birthday event! The food was lovely and the service was excellent.
The prices keep inflating but it s still the best!
Normal Keg experience
Cook a great steak Meat and potatoes excellent
Ridiculous to think this restaurant is not well equipped to provide good customer service to families with young children. We requested a high chair for our toddler and after being seated, we waited for quite some time only to be informed they had no high chairs available. Our server mentioned there is a big party reservation that has 3 high chairs. Needless to say, we left extremely disappointed having to rush and finish our meal. To pay what we did for our meal without ever having a high chair is beyond unacceptable. The server apologized and we recognize it s not his fault, but something needs to change to ensure no other family has an awful experience such as ours. Needless to say we won t be back.
Absolutely hospitable and friendly. Always prepared dishes and an ideal location for the most varied occasions.
Keg is always consistently delicious! Worth paying the price
Too loud for brain injured me, ANC headphones were necessary, and earplugs on standby. Just noticed the d green tea option, which Ive been making at home, Ill have to try that next time
We re thrilled to highlight Josh, one of our outstanding servers at The Keg! Known for his exceptional service and friendly demeanor, Josh has become a favorite among many of our guests. His dedication to creating memorable dining experiences makes him the best server in the world in our eyes. Thank you, Josh, for all that you do!
My mom and I visited this Keg location last night and had a completely stellar evening. Our server was on point for every moment, timing impeccable, even creatively rearranging as plates filled our small two-top. We ordered the 20oz Rib steak to split between us and the kitchen kindly split the sides in the kitchen. It was definitely plenty of gorgeous medium-well beef for us! We ordered both lobster and crab sides and were delighted with how wonderfully everything was prepared and presented. Dessert was the Creme Brule and it was one of the best weve ever had. In fact, just before dessert arrived, we reminissed about our favourite Brule ever - the same place for both of us - and were thrilled when this one actually became the front-runner! I planned to take interesting photos throughout the meal, but only got pics of the bread and dessert. Ah well, I had the best intentions, but, after all, seafood needs to be eaten when its hot. Haha. My only constructive comment would be about the bread. Its a generous sourdough, looks gorgeous, is served hot, and the whipped butter tastes spactacular... but its a ciabatta style and doesnt work well to sop up lovely jus or get that extra seafood flavoured butter at the end of the meal. A minor drawback, is all. Thanks Keg. Well be back.
The food wasn t that great. Don t order the onion rings. Service was good but the place was mega crowded. Don t go on a Friday/Saturday night.
Nice patio, great service
Warm environment for my father in laws birthday
This should have been an excellent experience, just like the other Keg restaurants across Canada we have visited, however it was destroyed purely because of a large group of people who were so noisy with their kids: - we arrived here on the rainy day and the staff asked us if we wanted to sit on their terrace where it was though nice and warm: dont ask me twice, I love being in a quiet place with slow music, rain and having polite conversation - we ignored the very large table right near my back and noticed there were only 2 other quiet tables - however while waiting for the food, more loud people were coming to this table, shouting in their language together with their unruly kids: why would the restaurant assume that anybody can eat in such a noise? - we asked to go inside where it was dead quiet noticing more of the people from the loud party were arriving while the 2 tables occupied with polite people also left - my steak was not that great and the whole experience could have been avoided if the staff was to dedicate a room to this partying people..... or they thought that no one will be able to eat with the screaming? Not good.
Food, as always, was amazing! we also had a server who cracked us up.
Couples date night and could not be happier with the ambience on the patio and our amazing server Willow! Willows attention to detail, suggestions and sense of humour was affectionate! Highly recommend Keg Burnaby and their super friendly and hardworking staff! Our appies (Mushroom Neptune, Cheese bread and Caesar Salad ) great start to our evening dinner. Steaks were perfectly cooked to order and flavourful! Billy Miner Pie ended our evening out !
I was really looking forward to enjoying a full cake of Billy Miner Pie with my friends and family from this location, but unfortunately, my experience was a letdown. Unlike other Keg locations Ive visited, they refused to add the toppings for me, the male host didnt even offer to check with the kitchen. His attitude was unfriendly and made me feel unwelcome. I found it difficult to add the toppings myself before, as the syrups get stuck to the container. Despite their claim of having unique packaging, its the same standard plastic packaging used by other Kegs! The worst part is they used multiple mini containers for the toppings. Such waste of plastic use. They also increased the price from $45 to $60. Overall, the poor customer service was unexpected, especially given the high prices of this restaurant. I used to eat in at this location at least 7 times a year. Will not be coming back.
Altho we did takeaway and it was early the venue was very loud. This is not to take away anything from our most excellent server and the yummy burgers. Which, BTW, took 2 days and a warm-over in the airfryer to finish.
Went for my husbands 50th Birthday, amazing night, they never let us down, the service we had from Kayne was excellent! We always seem to have an super fun time when we go to this Keg, Kayne was so fun, he had a great sense of humour and kept us laughing all night. Can not wait to go back! Thank you again for a wonderful evening out.
Took my staff out for a thank you dinner for all their hard work. Keg has always been reliable and consistent. Food was perfect and service was fantastic. My staff want to return next year. Prime Rib 18oz shown with shrimp. Shrimp was to die for! Will return again. Parking: Decent size parking lot but by 6pm it was nearly full. Not a whole lot of parking and as i left the restaurant, no parking and people were parking farther away on the street nearby.
Service was very friendly and knowledgeable. We had the prime rib classic dinner. Salads have gotten smaller, which, I guess is fine, considering were here for the meat. Not much to say, large parking area with some street parking. A little tricky to get to. If travelling north on Willington, then an easy right turn. If traveling south on Willington, then its a left before the McDonalds and a right to a traffic circle near costco and continue south to the keg.
Brendan provided us with great service. The food was excellent. It was just a lovely experience from start to finish.
I havent been to The Keg in years, mostly because of my steak never turning out the way I like it. This time around, steak was okay, but not worth 45 dollars I gave 3 stars for atmosphere because it was stifling in there. AC was not working properly or at all. Not my choice for a nice dinner out - my daughters choice.
The steak is great with medium rare. The soup is so salty.
Classic Keg experience. Friendly staff, the steak was tasty, and you can never go wrong with the Billy Miner Pie!
The filet mignon was seared well and cooked to temp. Prime rib was excellent, cool bright red, slightly rare than medium rare. Service was a bit slow. Long waits in between for drinks, bread, dessert. It was a busy and bustling Friday night. Prices have gone up. Good vibes. Will return.
10 times better then cactus club and earls.
Overall god experience for a chain steakhouse. My son and I enjoyed our time here. Food
Its the keg, consistent and friendly.
The best location. I truly enjoyed the food and service. Dessert was excellent and the price was very fair. Will be back when I am in the area.
Good service. Food was ok. Ive had better at the keg in Coquitlam
I went to this keg and the service here is horrible I cant speak about all the waitresses with the one that has served us she was very rude and disrespectful in the food was not worth it I ordered the prime rib and it was mostly all five hardly any meat it had no flavor no salt nothing the fries were old and oily
The KEG has always been a solid choice for a nice get-together. I took my wife for her birthday to this place and I m gonna say it was an amazing time for us. Great food, excellent hospitality, and a tasty birthday treat . A big shout out to Brad, our host, who made this day sweeter for us!
Small portion. Big price .I dont get full. Still have to go McDonalds to get snacks
Good steak!!
Excellent service from young guy Mike. He recommended great white wine. My husband and I come here pretty often. Great food and excellent service.
Amazing taste & extraordinary experience in the secrets of taste at The Keg . Steak truly has the flavor that is required in a classy restaurant and I was impressed by the quality of the services offered. I strongly recommend it, check here the taste and flavor you are looking for!
Thank you so much to our server Todd, he was super cool and we had a great dinner! His brother Brad is also pretty cool as we confused him for Todd many times.
Had my grandfathers celebration of life dinner here tonight and you all absolutely knocked it out of the park. Your staff and service was impeccable. Kid-friendliness: Accommodated 5 kids for us
Great staff. Not fussy, very accommodating, food was exactly what I expected. Cleaned my plate! 10/10 experience. The host and server were standouts. Wish I got their names. Thank you!
This keg is busy. But the food is good. Love chicago style! Overall great place to be. They have a big parking lot but unfortunately, they allow all the costco customers to park there, so you will have a hard time finding parking at this location. Its not their fault costco customers decide to park there when there is a massive costco parking lot next door that is always full.
Anisa was incredible. We were blown away by the quality of her service, by far the best we have ever received in our entire lives. Boyfriend and I came for our anniversary and she offered complimentary champagne and everything we ordered came out promptly and perfectly. We will definitely be back and request her!
Food wasn t the best however the service was pleasant.
Lovely dinner tonight. I ve worked in the restaurant industry for ten years now and everything was on point. My mother and I had Christine as our server in the lounge/bar area. She has attention to detail and friendly professional service. Will be back
The waiter was excellent! The dinner, in my opinion, was just ok, I was a little disappointed in the taste. And, it was pretty noisy in the restaurant, not to my liking.
Had us back after a failed anniversary dinner. They went above and beyond this time. Food and service was fantastic. Thank you, we will be back.
Amazing services
Went for a birthday celebration. Steak dinner was great as always, and our server was wonderful!
***Excellent Experience Tonight! We had the filet mignon and the prime rib sandwich. Both with mashed potatoes, salad and onion rings on the side. All so good, couldnt finish it all so took the rest home. Brad our server was so kind, funny and you could just tell he was really enjoying the moment, with all his tables! We had not been here for years but will be coming back very soon! Oh and Brad has a twin brother Todd working there so dont mix them up!
Disappointing, as others have noted. We came for a celebration, but for the third time in a row, my wifes steak was improperly cooked. She ordered it to be medium, but instead it came very close to rare. She also ordered mashed potatoes, but instead received a baked potato! Our server, while friendly, didnt show up again to close to the end of our meal, so there was no opportunity to send my wifes dinner back. She was apologetic, and obviously told the Assistant General Manager about not just our current problem but the previous ones as well - as he came by the table with the bill, with my wifes steak taken off the total as a courtesy. He also mentioned that the next time we come by, we should ask for him. While I appreciate the gesture, I really shouldnt have to go to any restaurant to ask for the Asst. GM to make sure we get a properly cooked meal. And while we appreciated the courtesy gesture, we dont set out to go to a steak restaurant with intentions of spending $200 for 2 people to have ongoing, issues with just getting a steak cooked to order. I dont know what kind of quality control is lacking in this kitchen - its like they are in the tech industry & hope to hire 25 yr olds with 20 years of experience as their cooks for a cheaper wage. I mean, this is basic stuff - cook the steak to the proper temperature, and dont screw up the sides on top of it. We have really tried hard to love this Keg, but the old saying of 3 strikes & you are out is applicable. And btw - dont bother ordering surf & turf - you will be sadly disappointed, as shrinkflation has come home to the lobster tail :-(
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