Wendy's in Campbell River

Cant ever get everything ordered and consistently the same problem everytime.

I ordered a Daves burger and when I went home to have it the burger was pink inside l was not very happy

we wait around 25 minutes for our food but anyway, the food wasnt bad .

Honestly, I have no idea why I even bothered giving this wendys another 2 chances. The quality of food is not the best anymore. The service is so so BAD as well. This Wendy s will never be as good as it used to be.

Didn t answer my call to order

Over priced, trying to copy other companies for rates at busy times saying it just pennys at busy times but you let them get away with it they will raise prices and will be are own fault. Just say NO fricken way...!!!!!!!!

Everything fell out once I got it. The drink was half ice than liquid. Would not recommend.

Had a hair in my burger so here s a review Mainly cause DD was unhelpful. Food

Rude employees, terrible service, awful quality control.

Worst place to order. Waited 25 minutes for order.

Wendys and Tim Hortons share the same building, a nice combo if you ask me. Anyway the place is nice, nothing special and the service was quick. Though I have to admit it a bit odd that you need a code to use the bathrooms. Must be some history behind that! Since this is located across the road from the ferry its easy to grab a bite or coffee before getting on the ferry.

Good food

Theres 1 young guy that works there that goes out of his way to be helpful

Have gone here a decent amount because I like Wendys. This store is poorly managed though. Consistently get cold fries, sloppy burgers and confusion at the drive through order station. Had a coupon for an egg sandwich combo and decided to go there instead of waiting in line at Tims. She put the coffee on AFTER I paid and I waited about 10 minutes for the order. Was asked to pull ahead and wait in the parking area even though there were no cars behind me. No wonder Tims has a lineup and Wendys is empty. Lol! Food was just good enough to choke down instead of throwing it out and coffee was weak. Definitely not returning for breakfast and probably not returning at all. Do better.

Drive through lady was happy and smiled ,its getting better lately

Had a 1 start rating before and I had to change it as they have gotten much faster and the workers seem alot happier. I think they must have a new manager who is Killin it.

Excellent food and ben is the goat

Terrible , out of four times , I walked away twice , worst in Canada

My sandwich was ok but flat and dry. Unfortunately the premises were very dirty with sticky fingerprints everywhere including the whole white pop machine, eew. I looked at the washroom door and refused to touch it. My son used it and it was messy and dirty. If the public areas are that dirty how is the food handled.

I love coming here, always get amazing food and am left feeling satisfied every time. They have an amazing staff team. I was even greeted today with a gentlemen that works there holding the door open for several people including myself. He even took the time to check in with customers and their meals. Every customer Ive seen today while dining in has had a huge smile on their face. Give this man a raise!

Wendy s was a pleasure to visit today! The guy who took our order was an absolute delight and brought a pleasant and fun vibe to the atmosphere of the restaurant. He took the time to check in with customers on the food, and even held the door open for multiple people. I hope he s getting the pay he deserves!

I must say that my visits to Wendys is not very frequent. However on more than one occasion. A young man serving at the counter demonstrates extremely high customer service. Very attentive to all customers at the counter. Despite being a very fast pace and busy atmosphere. A quick check with the manager. Expressed the front desk fellow as Ben. Thank you Ben for your excellent high service. The no mayo guy with the allergy.

The food was all right but we were asked to pull out of the drive thru and wait so that they could take there sweet time with the food and still claim fast drive thru time while I had a 20 minute wait for two meals

The food I ordered tasted like it has been fried in oil that hasnt been changed in a long time and I am pretty sure the ranch dip was expired it seemed rancid been up with a tummy ache since 5 am PLEASE CHANGE YOUR OIL AND CHECK CONDIMENTS

They are always so rude at this location. Especially the woman in the drive thru. Food took a long time and I can live with that. But tasted absolutely terrible. I recommend staying away from here. Food : 1/5

Amazing costumer service Ben u need a raise that s the best service if had for a while thanks for the experience

Food is cold, nobody speaks English, lady at the drive through window is downright rude,I used to eat there !!

washrooms fifty dirty I Food

Wendys always over charges and gets orders wrong, the food is down hill . Campbell River Sucks

Got hustled by my local Wendy s. I asked for a combo and a baconator at the drive thru that should add up to 19.13, I had a coupon for a free chili as well so ordered that. The manager who served me misheard my order for 3 small chilis, scanned my coupon and promptly charged me 24.87. After I told her I only wanted one chili she gave me the food and shut the window, I had to wait around for her to open it again after I asked her for money back. She only gave me 3.25 back in the end after arguing the price, not even apologizing for the error she made earlier. I love Wendy s but this is what it takes to have me never come back again.

Very friendly staff and clean! I was not happy to hear the person serving me...state he was NOT vancinated!

Dirty tables slow service forgot my fries and then made my burger wrong. Disappointed for sure.

A manager took my order and theres like 2 beans on my chili cheese nachos. I payed like $5 or $6 for this thing ALONE. Wheres the chili at..

Ive tried the drive through several times. Today was a bad experience. I was placing my order when mid conversation the attendant stopped talking. Another person stepped in and I had to do the order over again. After paying at the window the attendant informed me they had messed up the sides on my order and had under charged me. When I recieved my meal I looked through the bags. In the bag was all of the sides I had ordered with not of the burgers or chicken strips I had order. I went into to the front to get the rest of my meal, the staff made little eye contact. After a while a staff member noded in my direction and said chicken strips. End result, I got all of my sides and 2/3 of the main meals.

Very slow service. Over 10 minutes for a frosty. Staff seems like they are inconvenienced by having to serve the public.

Don t go here! Made my order and received something totally different. I would have turned back but had to go to work. It happened to my coworker as well. Such a disappointment!

stopped in for their new breakfast menu. stood at the counter for way too long. no one came. I left, obviously under staffed.

Food was good, the service was fast and friendly. The bathroom was decent enough. The restaurant was tidy.

Check your order before driving away. This is the slowest Wendys on Vancouver Island and they still get stuff wrong, ordered and payed for a Daves triple and got a Daves single

No service at drive through no one in line sad

Thoroughly disappointing fast food. Could at least be lovely hot greasy juicy junk food, but instead was cold, dry sad looking burgers (which we had to wait for!!). We re all allowed the odd bad choice, but you don t have to Don t go!

Very good burger

Thats for breakfast got the idea across just fine thanks, we didnt need the shouted extended explanation from the manager who decided she needed to yell over her staff. Also I KNOW that baked potato doesnt come with sour cream, thats why I ASKED for it. If youre going to charge me for it the least you can do is PUT IT IN THE BAG. Our annual reminder of why we only end up in your drive through once a year. Could someone else PLEASE start doing baked potatoes?

Very dirty in the whole Restaurant Fries were cold Would not recommend this place

I love this restaurant, always have. But something is going on between Wendys and Tim Hortons where neither of them want to take care of the bathroom. I get it. Bathrooms are gross. But when I go to inform the staff that the bathrooms are out of toilet paper and each side tells me to talk to the other restaurant ..only the customers are going to suffer. Instead of bickering like a married couple, figure out a schedule and just deal with it. Please. I don t want to take my kids into a restaurant with a bathroom that I don t feel safe to use due to lack of cleanliness.

Just left this Wendys. No customers inside or in the drive thru. Ordered 2 baconaters and 1 potato. Everything was cold. Noticed potatoes were cold and returned to the counter and waited. Then checked our sandwiches, cold too. Worse breakfast in a long time and wont be back. Server was on her cell phone the whole time.

Delicious as always. Great fries too!

Poor management, I just went threw their drive threw. Their sign lights were off. So, I drove to the window just to see if they were closed. The management tells me that, therere still open. To drive back around and take my order there. Waste my gas, because they didnt have their lights on. Hopefully next time. They put their sign on and help a little bit more. I used to like this location, but lately they seem to be rude and short with not only myself, but with my family. Whom have notice the same thing. Come on Wendys, Ive been understanding that youve been short staff and all up until this point.

Terrible food. Looks nothing g like they advertise. Didnt get what we ordered. Wont go back.

Honestly the drive through service at this restaurant has significantly declined in the last few months they will not say hello when you get to the window they will not say anything other than the price of your meal shove the machine in your face before you get a chance to say what you would like to pay with they will hand you your food and youre on your way no thank you no goodbye no anything. Honestly all it takes is to say hello to someone when they pull up to the window and it would feel less like youre an inconvenience to them.

Great experience

This is a Wendys and Tim Hortons in a shared space. Wendys is very consistent. Exactly what you expect from a Wendys franchise. Definitely worth mentioning employee Ben who provides top notch customer service every time. The atmosphere is less great now that you need a code to use the bathrooms.

As usual we go to Wendys for the salad take outs. The high quality of their salads was as expected. They do them better than any other fast-food place. The service was acceptable speed (now a days there is nothing fast about fast food anywhere), the staff were polite and efficient. Order was accurate and as mentioned the food was great. I do miss the 2-option combo of a half salad and another item...

The service here is horrid. Drive thru cashier lady can barely say boo much less hello, doesnt even look at you nor great you. I understand its an annoying job, and maybe management isnt the greatest, but if you truly hate working here so much then quit instead of infecting everyone with your terrible attitude and blatant disregard for the customers that pay your wage. Food is decent, on par with other fast food restaurants in the region.

Terrible service. Overpriced. Difficult to even get a fork or dressing for my salad . Will not be back

Great customer service and representative and food was great

Not good wheelchairs access but food is great

The food was good. We were the only vehicle in drive through and it still took well over 5 minutes of being parked at the window to get our order. I was starting to wonder if we had been forgotten about.

The burger was fresh, a decent size, good bun and onion slices as well as tomatoes. Overall it was decidedly better than A@W for a lesser cost. It was also better than a quarter pounder i had a day or so earlier at McDonalds. I had a black coffee to go which was fresh and a decent size. Better and larger than Tim Hortons. Overall other than a longer time waiting as they were short staffed, the experience was quite impressive.

best poutines and always awesome service

Typical fast food, the staff is ok. Covid protocols are being followed

Debit went down during my order, I watched my food get thrown out. Super unhappy.

Always good

Its ok

Fries are usually too salty, but thats the only complaint. A for speedyness in the DT and service.

The food was hot and made right.

So incredibly slow.

Fast food. Beef & chicken burgers. Drive thru at this location. COVID safety protocols are being observed.

lineup in drive thru was a bit slow, but the food was good...burger and fries tasted very fresh

Son worked here many years ago.. Still the same place

Food is good most of the time. If mistakes are made, they are quick to accommodate. I eat here often.

If you love waiting 15-20 minutes for your food everytime this is the place to be

Excellent taco salad for lunch.

I like it there

Not super great fast food, the frosties arent even blended nice and leave a weird milky residue on your tongue

Terribly slow service went to to Tim Hortons after standing in line for 5 minutes and not one persons order had been taken. Staff wondering around appearing clueless

Guess now 50/50 people are wearing their masks, seeing were in Stage 3 procedures! But ordered The ator , 2 lg fries, & a large drink! Noticed that they dont drain their fries when dumping them! Plus way to much salt on them! Requested no ice in drink, & sales clerk doesnt listen really well to the customer

Slowest service ever. If I wanted to wait 30 mins for a burger, I would go to a proper restaurant. In a fast food joint, its just ridiculous.

Super slow and disorganized, food was fine.

Fries w re so salty

Not the best value for the dollar these days. Extremely small burgers with 7 dollar price tags. New edit. The drive thru offers very spotty service. Communication difficulties at times and extremely long waits at said drive thru at times. Latest wait was 25 minutes with only 8 vehicles in line. Had to abandon my meal and drive away as the majority of my half hour lunch was taken up waiting in the vehicle line. Will not be visiting this particular drive thru anymore. This is definitely not the first encounter of this type, at this drive thru.

Not as good as before

Fantastic burgers. Still wish they had vanilla frosties

They completely ignore you when you go inside at the CR location. They continue doing whatever it is they are doing and dont acknowledge you want to make an order. It costs nothing as a person to come up to the front counter and say itll be a 10 minute wait while we service the drive-thru. Instead they pretend you arent standing there and try to not make eye contact with you. Bustling around almost hiding from the front counter. I had to tell them the delivery driver beside me had been waiting almost 15 minutes alongside me to get his pickup when they finally called me up to order. He even was saying things like Hello? Is there anyone working back there? Orders are slow and food is not hot when you get it. Never used to have this problem with the Campbell River location. Whoever owns it now should know how disappointing of an experience it is.

Great food the service is a little slower but its because it is always busy.

Fresh

Love Wendys .. however the wait was a long while ..

Typical experience here: wait 15 mins to order because no one is at the register taking orders. Wait another 15 mins for your order to be assembled and then walk out and find you have a bag of food completely different from what you ordered. This place is so badly run, its hilarious.

Staff are pretty good. People complain about service. Often they cant go fast enough. No fault of their own. They work hard and are short staffed. People make mistakes.

Mmm baked potatoes

Normally I like Wendys but the food from here was not great. In particular, my baked potato was undercooked and honestly just sad. Service was also a bit chaotic. The McDonalds nearby was much better if you need fast food.

Went in and must have wanted at least 12-15 minutes and was not acknowledged or even looked at by staff. Didnt ever even get my order in before finally giving up and going to KFC next door...if I had gotten into my car and ordered Wendys through Skip or whatever I probably would have gotten my food sooner than what I waited

Lady at the drive-through window was super rude. She didn t even say hi and then slam the window on my face before I could even say thank you, great customer service. Not. Won t be coming back.

Got amazing staff here

Went through drive through tonight, completely different order than I asked for, totally ripped off.

Staff just simply dont care! Always be waiting over 10 min. I also have a allergy to tomatoes, so when I order my stuff without tomato and I finaly get back to my job and go to eat and find tomato on my burgers, and cannot eat I get really choked.

Always a good burger here

Long wait times even if youre the only one in the drivethru line up and rude service.

Staff were quick polite and professional. They kept the tables and garbage cans clean while we sat during a very busy time.

Good quality fast food restaurant

Its a Wendys. Not much else to say

I love Wendys had a great salad!

Im going to stop going to Wendys. Every time Ive gone recently, the burgers are overcooked and the meat is tasteless.

The food was good, we always have a taco salad, tasted great, but the seating area was not very clean. Its a shared area with Tim Hortons, and we arrived after the lunch rush, but they should put more effort into cleaning up, tables were not wiped, floor was dirty, etc.

Love Wendys, too bad it is not up around Nelson or castlegar or Kaslo :(

Wendys is usually a good place to grab a quick bite. Food was ready pretty fast, and tasted good.

We will no longer eat here. On July 10th we got 2 burger meals and both were terrible. Almost have to puke. Fail.

Its ok

This place is sad, order placed on line , paid by visa, arrived to pick it up.. was told they did not have the order , I showed them the confirmation message .. then told it was now 11.00pm and they were now closed ... asked them to cancel order .. you will have to come back tomorrow to do that, were closed...

Food was great but we waited over 15 minutes for our order and they still got it wrong by forgetting extra dipping sauces which we paid additional charges for

Very nice staff.

Fries werent hot and I asked for no onion and there was some in it grrrr

Not recommend. Not clean especially washroom. Also, Clare the manager at this time was rude even though I talked to her nicely. Charged me on something I didnt order. Never come back again and very disappointed with Wendys and I have to take my kids to other restaurants.

Good food

The new chicken sandwich was so delicious! However they dont tell you the total ever until you get to the window. Thats weird!!

Service is sooooo sloooow

Hit and miss service and food. Never the same twice. Fast food restaurant, enough said.

I ordered at the drive through, the guy taking the order was kinda rude- and kept sighing at me when I asked him to repeat himself, Im hard of hearing and really bad with accents, plus, what ever, everyone has bad days, Sigh away my dude. I then saw one on the girls working the grill walk out to where the food warmer is, not wearing her mask properly- not the end of the world. I then watched her pick, and itch her nose, using her mask to do it, for 30+ seconds with bare hands- then bag my food, without washing her hands or gloving up. This is disgusting in a pre-covid world, let alone now. If she is willing to do that in full view of customers- what the heck are they doing where customers cant see?! I ended up throwing out my food, and not bringing it up to the guy at the window- because he was ALREADY be rude when I wasnt even complaining. I would give zero stars if I could.

Good food

What I expect from a fast food joint

The order was right

They have a decent menu and a kick butt spicy burger. The prices are reasonable and the food has some nutrients. If only they had soup.

Great service as always - Tnx

Food was not greasy and easy on the tummy

When at Wendys never order a hamburger because the way they are served in a wrapper makes them soggy.

I just love the Baconator. Nice and clean place. And being in the same building as Tim Hortons allows me to get a great coffee at the same time.

The new Wendys salads are fantastic, I was surprised.

Bad service suuuuper sllllllow not worth it seriously they look at u and do something else

Cant refer, or gave them good reviews. Worst coffee, its a drive through went wrong as we were looking for Tim Horton and ends up with them.

Expected better. Is fast food, nothing more.

Always tasty and fast

Good food good service

It fast food... Dont have high expectations for fast food.

Just ok

Hot and juicy baby

Wendys is a great place

Love this location awesome staff and always hot fresh food

Whoever s on night shift, they make the bacon nice and crispy, thank you

Ok ok

Love their salads, but not a fan of their burgers. Good chicken strips too!

It was okay

One of the managers was absolutely exceptional

Always like Wendys however one day we went there and they just didnt have any salads which was sad. But over all pretty darn good

A pretty good Wendys location from my experience, havent had any issues there.

Was pretty good nice hot food and all the way from Ladysmith