McDonald's in Camrose

Come into the macdonalds, gentleman at counter who has cash waiting to make his order. I made my order at kiosk. He still wasnt attended too. 2 staff ladies already frustrated with him advising him to order from kiosk. Granted they were busy. But didnt notice him with cash only. The lady who was handling meats at the food line ran up to till not happy. Took his money for a coffee and muffin. Gave change and berated him in tagalog. Not nice words she used as I understood her. She then ranted to her other coworkers. The other lady gave him his muffin, but no coffee. She gave my order and I told her you forgot his coffee. Just disgusted with the lack of customer service. I get it, youre understaff, but you represent a brand.

Food was hot, customer service was great!

Ordered in store last week and received a raw

Great place tp take the grand children. Kid-friendliness: Have a great play place. Food : 5/5 |

I love this p ace thats all i can say Kid-friendliness: Of course its micky Ds Wheelchair accessibility: Yup

The food is almost inedible.

A little disappointed...coffee wasnt even made right...crew looked swamped and were running around would have been higher...heres hopefully to nexr time

One of the employees stole the stickers off of my mc chicken box

Its McDonalds!

Garbage place never open 24 hour like they say been there at midnight-4 am and always refused service won t ever be back

Very clean and fast.

Standard McDonalds

Parking: Parts of the day its a nightmare trying to get into the parking lot with the drive thru and everyone trying to park in the but atleast you have the option to park in the mall parking lot beside it if its too busy and full of traffic Food

since my last complaint a week ago they changed the crew over. God bless. My morning breakfast has been exactly what I ordered since the new morning crew has started.

Best food south of the north pole

Slowest curbside or pickup service. If you want fast food you need the drive thru.

22 minutes to get through the drive through, then to be asked to wait out front door your order. 34 minutes is very subpar. Pathetic

Workers are rude. The order is only right maybe 50% of the time

Very good food, excellent employees, would love to come back here!

Not the best McDonalds. Got an extra burger for free. Tables need cleaning

Very large McDonalds inside. I enjoyed the spacious eating area and design.

Nugget

They did not want to give me the food I ordered

Expensive, slow, and poor service. Really not worth it. But the worst part is that I know Ill go back... But I will go less often!

Everything tasted good but my fries came half full which is annoying cause I thought the size of the container theyre served in is supposed to be indicative of how many fries youre going to get but instead its now just a container to hold however many fries the worker decides to sprinkle in

Nasty food with too much mayo. Horrible employees. Dirty store. Just horrible experience over all.

beautiful place

If you order from skip expect to almost ALWAYS have 1 or 2 items missing theyve done that to me so many times its crazy. How hard is it to just read off a receipt its right there. The frys are usually soft, cold, and nasty too btw not like they just came out of the fryer more like theyve sat for a few hours. Another thing Ive been there in person YOU WILL NOT GET SERVED BY A PERSON until the drivethrough is completely clear i stood there for 15 mins THE ONLY PERSON THERE!!!

Horrible management here. Leaving there team members to drown in high peak times instead of helping. Horrible leadership and I hope they learn better. The young man who was working the front cashier by himself did a fantastic job given his situation.

Does the burger go in between the buns or the other way around? -some idiot working there saturday april 27 at 12.40pm

I dont understand how they can charge so much for their literal stand-ins for actual food.

As you would expect any other franchise nowadays, prices seem to be going up every time I go.

Ordered decaf coffee and muffin combo. The coffee was Luke warm. Had to ask for a fresh replacement coffee which they gladly did.

Kid-friendliness: Play area for kids Food

Good milkshake Great fish burgers. Food

It was a quick visit. We needed a quick bathroom break and food. McDonalds is always the best place for a quick stop.

Went and asked for just a cheese and egg mcmuffin with no meat because im muslim. I took a bite and actually didnt realise there was ham in there. Cancelled bruh

Shared a cheeseburger with the wife. Nice way to wrap up a busy day.

This McDonalds continues to be the coldest location on the planet.

They definitely should change deep fried oil more often!

Food was hot and tasty! What more do you want.

What the heck? The first time I went through that drive thru, they forgot my drink order and now, my order is at least ten minutes late! Update: They ended up cancelling my order!

Its a McDonalds. As expected. I do notice that the breakfast burritos arent as full as they used to be and the tortilla are sometimes hard from being reheated. I order extra cheese so they have to make them fresh. Food : 4/5

Good experience. But the food wasnt tasty as expected it was tastless

Food is standard mcdonalds. Things dont seem to run smoothly. Management is not great. Not kind to staff or customers.

Wife wanted to get something to eat sat at the speaker for about 15 min she said with no one to ask what she wanted so she thought there was an issue so she went to the window to order person at the window made eye contact but would not see what she wanted she sat there for 5 min before she gave up this is very rude and unprofessional for a place like this before you judge by wife had our sleeping baby with her and didnt want to wake her as she wasnt feeling well

Terribly managed! Cold coffee, poorly put together food.

This McDonald s is a joke. They can never get your order right, they charge extra for additional dipping sauces and don t even give them to you. They need to focus on the customer at the window instead of trying to get there numbers for customers served. This place can never get a simple order right. So double check that your order is complete before pulling away. What s the point of having a drive thru if you ask everyone to pull around and park, it s stupidity at its finest.

Tried ordering a meduim and they fought us trying to give us a large not sure why it was so difficult for them to understand we only said meduim like 6 times, and they dont even change the screens to their breakfast menu when they do their reset . Which makes it more difficult to know when it is actually brekfast time .

Horrible service. Ordered an extra patty didnt get it. Ok Ill call. Welll I called got put on hold then hung up on. Thanks for Nothing

Hot and fast. Well done

Was there twice in 2 weeks and was disappointed each time. First was my large fries, it was basically a small in a large pack. Second time we order 2 combo meals. When we got the order it was one complete meal and just another burger. Was missing the second fries and drink too complete the meal. Never eating at that location again.

Stop messing up skip orders

Didnt stir the coffee, didnt know it was so hard to do, sugar was stuck on bottom

It was good. We used mobile app to order and sat down. Waited for our number grabbed our food and ate! As simple as that.

It s McDonalds, what do you want?

Reasonable price and delicious food

Ordered hot cakes and got cold cakes. They took the package from the cooler directly to me without bothering to heat them. No wonder the service was so fast

The main restaurant needs to be better at skip orders accuracy. Twice in 1 week Ive had missing items from orders and they do not answer the phone when you call . This is ridiculous.

Terrible Service! Stopped in for two hot chocolate before heading back to the city. Receipt time stamp 19:31, waited with a couple who ordered food before me. 5 minutes passed, and 10 minutes passed. Eye contact was made with several employees (to find out 2 were managers). Finally, I asked if I could have the two beverages that I ordered. They spoke to one another in a language I didnt know and were passed my drink within the next minute. The couple behind saying nothing to the employees looked and stayed they were waiting for over 20 minutes for their order. OMG!

Terrible service was provided at this site. The dining area was very empty at the time. I came in and ordered 2 hot chocolates at the self order quiosk and waited 10 minutes for my order. During my wait, there was only 1 order ahead of me(which the other customer stated they had been waiting 20 minutes already for their order). I asked an employee how long for the hot chocolate and she stated she didnt know how to make it and was wandering amliously around the front area. I then flagged down a man in a button down shirt asking if he was the manager, he responded with an uuuuhhhh...ya. he spoke a different language to someone behind the wall to make the hot chocolates. When I did finally receive the drinks....the other customers were still waiting for their food. It was very disorganized, and disappointing how it was all dealt with.

on god best staff there especially gino very friendly and took my order fast and got it right but i wish they could have worked just as fast as gino lol and im give gino the 5 star

Milk in coffee was sour

Go there at 4am and they are closed. When it says 24 hours in the door, tried calling and nothing.

Love my morni g coffee Parking: They have a lot ..but if a bigger space is needed..the mall lot is right there Kid-friendliness: Play area

Good food and fast service

They always forget my straws. Its almost if they are testing my patience. Worst bussness ever.

Awesome quick spot to eat.

Did the drive thru no lineup and food was hot

Was a drive through service. Food and service was ok

The worst lattes ever. The breakfast sandwiches were obviously made the week prior. Ill have to make an appointment with my dentist now.

Service was good considering it was very busy for a Friday evening

Good , stuff is also good!!

Just cant get orders right. Inability to make a proper sandwich. At least I got cheese with my Chicken big mac.

Cant believe that they close the dining room at 10, staff was quite rude when I walked in at 9:55, they were hesitant to serve me because I wanted to eat inside. Im not sure if Ill go back again, especially when the sign says open 24hrs

Pretty slow service and fries not full

This location has a playplace, big hit with the grandbaby, we will make the trip again for sure. Kid-friendliness: It has a playplace!

Its amazing how orders can be messed up. Very slow service at times. McDonalds food is McDonalds food. Never looks like the pictures or commercials

Too expensive!

Not good costumer service

Just another McDonalds, nothing special about this location. The Play area, was absolutely disgusting while visiting. Pop was spilt on the floor, making it sticky. Garbage was overflowing and more then half the tables had garbage on them. Booster chairs were wrapped in plastic, but 2 of them had dried out fries inside the seats. Again - disgusting. I dont think there was any staff working, who were over the age of 25. Placed our order at the kiosk, at 621pm, and we didnt get food, till 26min later because I was told they had to make a fresh order of nuggets for us. Worst McDonalds location, ever

Double charged my order and the manager on duty refused to correct the mistake

The breakfast meals are wonderful. My only disappointment is how thin the meat is getting. Two Pattys on a bun is Mac priced out of this world. The restaurant is very clean and service is phenomenal. My wife will travel out of her way for the coffee. Remember when you have a big Mack you want to also taste the meat. This is what a burger is about.

Cleanest McD s I have ever visited.

Didn t see anyone wearing gloves

Dont ever order curbside pickup at this location, twice now they have charged my card and then never brought me my food. Steer clear.

Coffee was luke warm at best....20 nuggets were burnt..looks like they might have been heated up a few different times. Worst McDonalds meal I have had maybe ever.

Fire the incompetent manager

4* rating, food is ok and its always busy, wish they would hire more staff or have more for rushes. Waited 15 minutes for food

not the best

I went through the drive through this morning and they Still can t make a coffee correctly. I asked for 2 cream 2 Splenda. When I received the coffee it looked like it was all milk, (warm). I tasted it and yes, warm milk with a hint of coffee. I went into the store to complain, I got attitude from one of the shirt and tie ladies, like I don t know what I m talking about. She said it has 2 cream, what the problem. I said no, it s all milk warmed up. So she went behind the scene and brought it back and said this one is 2 cream. I said no it s not. So she said so you want 1 cream. I said no I have ordered the same coffee for many years, not only at McD s, Tim Hortons and A&W and it s correct. So maybe the cream dispenser needs recalibration, And maybe lose the attitude,too

Totally crazy, 2 weeks now and milk shake machine still broken. Naturally I got caught in the drive thru. No sign no apology. It is going to be a cold day in h... Before I go there again.

20 minutes in line and still no food. Unimpressed for a fast food place.

Low quality greasy fast food - business targets children and offers poor quality choices - heavily processed offerings

Slow as can be

The workers were very rude and disrespectful didn t know how to say sorry after I ask for something and kept saying no and not giving an explanation on why they said no. Terrible workers in the drive through everyone that I had to talk to was incredibly rude and had no patience. These works need to learn customer service!!! So disrespectful!!

Each time I have been here I have had to spend half hour waiting for food.

Time to clean up the dead bugs on your window ledge. Very gross.

Took over 20 minutes to get 3 ice ream comes and 2 sundaes

When I put my order in I put eat in when the lady gave it to me I mention that its eat in and I showed the receipt she put on the bag that it was eat in then she handed me a tray said there you go very rude and she was the supervisor

Literally fast food. Easy and done. Hot fries and easy drives. What more could you ask for?

The food here is always good but the service provided here isnt usually the best, theres been several times Ive ordered for my family of 5 and been expected to carry all the food and drinks without a tray to my table aswell as the drive through stage forgetting my whole order and homeless people being allowed to abuse the premises.

Did you know that this locations price is $2.00 more for a Big Mac meal, quarter pounder meal or McChicken than the price in Edmonton McDonalds.

Order was correct, staff friendly. Our breakfast was better than some other McDs. New to town, went to this location twice before our kitchen was assembled....

I think this may be a good restaurant, but this is a review of today. Start with the good, then the bad The place was clean and the staff helpful. The food was rough. Forgot to give us our fries to start. Two McMuffins. Neither had cheese, one was burned, the other underdone on the English muffins. Chicken nuggets, underdone as well. Fries were surprisingly perfect. Coffee was the worst. Tasted like they watered it down. My guess was not enough grounds in the mix (added only one bag of grounds or two).

Is it me..or is the price of medium Fries costs $4.50.

The person who helped me didn t speak English and was very rude and demanding. Would not customize an order overall would rather go to Dairy Queen that s sayin something It s a McDonalds it ain t rocket science

the women s washroom smells like mice, pretty gross honestly

Good

Typical atmosphere, though had issues with the 2 coffees we ordered at 530pm. First two were half water. Had them remade, they made a fresh pot though can tell they didnt use fresh coffee grounds. They recycled the coffee for new pot. Was extremely disappointed. I will only goto other location from now on. We are regulars.

Order 3 LG fries waited inside for 20 mins to get cold fries as they sat in a bag

They could not get a order right to save there life

Great experience

Order was correct and not cold

We went through the drive thru and the employee helping us was a disrespectful teenager. When we ordered something they didn t have instead of politely saying they didn t have it we got a curt rude NOPE! from him. I believe his name was Shane

Not fun. Waited in lunch line for 22 mins. 4 cars ahead

Got a coffee. Cant make a mess out of that. It was hot, it was coffee. You know why youre going to McDonalds. I prefer their coffee to most others. Especially for a drive.

The mobile App did not allow me to successfully complete my order unless I shared my location data. I had to go into the restaurant and speak to 2 staff members to help me complete my paid for order.

This McDonalds location quite simply is a disaster! Routinely wait 10-15 min to get your order (its not even busy before 6am)! Do yourself a favour & use the drive through - generally better/preferential treatment there. Though today the whole place was closed at 5:45am - no drive through, no nothing! So much for 24h a day! Get it together!

I wouldnt say FAST besides its like pulling teeth to get any condiments it should be condiments , napkins and utensils and if you dont want them then say no condiments. Yesterday went through drive through. $1.75/ litre for gas ...Got the food right away had to pull into the wait line. Can you imagine waiting 10 minutes or more for your coffee. Food was cold by the time we got to eat. There were 3 vehicles pulled over waiting on coffee. I called the store and as a customer was given every excuse possible. Fast food drive thru have 3-5 minutes to get the order to the customer. I empathize that your short staffed but its not my problem its yours. I called you with my complaint so fix the problem. No customers= no staff you decide. I am supporting local business which helps to pay for employees. Perhaps start hiring people locally and show your support for the city of Camrose and the very people that support your stores. How many people in Camrose without a job? Can I get a hell yes I need a job. I know alot of people were told by McDonalds camrose that you are over qualified or under qualified to work at McDonalds. Granted there is a ton of information to learn but with proper training and some time it can be done. It isnt rocket science. P.s. the last thing a customer wants to hear is all your problems. Keep your problems in house and find solutions to fix them. McDonalds be empathetic to the customer paying out outrageous gas prices waiting to get their good and drinks.

Went there and asked for two sausage and egg McMuffins..........and ended up with one with no egg and the other had pancakes and syrup instead of the English muffins.... Haha. It was funny but a pain.

Best food ever

Last that takes payment was quite rude and they hit my order wrong.

Went in for some coffee and sweets. Took over 30 minutes and over apple pies were burnt

They were polite and apologized for the wait, food was delicious after a long day and not wanting to cook

Great service

Good

Drive through is always closed in the morning and you CANNOT get breakfast. They do as little as possible and should change the sign to open when we feel like it. Definitely not wasting my time or money there anymore. Recommendation is to just not stop at either store. Camrose has the two worst stores in Alberta

Rather disappointed show up at 5 am they have the drive through blocked off both sides I guess they don t want my money to bad

The staff caters to drive through more than the customers in the restaurant. Waiting period for coffee and a muffin-9mins!

One of the best chicken nuggets according to my kids! Our go to place to grab a quick bite or mid day snack. Fresh brewed coffee, lattes, frappes, iced coffee, fries and cheese burgers never disappoints. Parking: Parking is good, free & clean. Kid-friendliness: Playplace always clean and open for kids. Theres always a free balloon on a paper stick giveaway and little activity plyers to color or answer.

It was really busy on the day that I mobile ordered, and it took over 15 minutes from when we got there in a stall before I went in

Fries were ice cold, had to open car door to tap on drive threw window...and snotty about me needing a straw..?

Slower than molasses! Standing here waiting for 2 coffee and 2 burgers, it s been 12 minutes and still nothing!! Francis was very quick and friendly on the till. Supervisor very snappy and rude (the boy needed a code to run coupons). Perhaps management that appreciates its workers would help cut down on staff shortages. Your doing a great job Francis! The mocha I ordered tasted delicious.