Tim Hortons in Candiac

The manager left 2 young boys to work on a weekend where there was a hockey tournament right next door! Young people serve the drive-thru a lot more. No more stock (biscuit, pepperoni, etc.) Very long waiting time and its far from being because of the two young people trying to do their best. Frankly, the bosses should see to putting more people to work instead of cutting hours. Tim Hortons is starting to get tough...and not just that, its the same everywhere!

Tim Hortons is no longer what it was a few years ago. More and more, the service is getting bad. The food is bad, the service is bad, and the opening hours have changed a lot. Frankly, I am very disappointed because Tim Hortons was the symbol of Canada, but that is no longer the case. What a shame!

No sense how much service you ever get there, and whats more, people talk to you like youre trash, Ive never seen that

Great week teams. Its nice to finally receive good service

Frankly ? How dare you think were going to eat this toast without saying anything? Your service this morning Monday, November 4, super disappointing. Would you have eaten them? A little common sense wouldnt hurt and neither would a smile for the customer.

To eat inside waited 15 minutes for our wrap and bagel all the drive-through services went first! Dry wrap and very poorly rolled

Worst Tim Hortons ever...EVERY time Ive been there, theres always something broken, especially the latte machine...each time, theyre mixed up and we never get the right order.. 2x in a row, they made me pay for the wrong order...today we order something very simple...2 hazelnut cold brews, a raisin bagel with butter and a full flavor bagel with bacon. and cream cheese... our cold brews had no ice so were lukewarm. I open my bagel...its not a raisin bagel but a Sesame bagel so my partner gives it back to the young girl at the counter, repeating to her what I wanted...she gives me a new bagel. ..raisin bagel with cream cheese lord...I get into it because clearly at the drive-thru it doesnt work...I ask the young girl who makes the sandwiches to give me back the good thing , what she does...Ill come back to the car and my partner cant believe it, he had his bagel full of cream cheese flavor BUT they didnt put his bacon... last time we went there..next time well go to the one de Delson next to Pasquier...when we went, there didnt seem to be any adult supervisor on site...I sincerely believe that the owner should consider leaving his restaurant in the hands of someone who cares that it works GOOD....

Very fast drive-thru service Great teams

beautiful place, I really liked my experience AND I will definitely go back :) Vegetarian options: great variety

If I can put zero I just ordered a wrap with chicken boom zero chicken I go back I say I dont have chicken he redoes my wrap I come back to shop zero chicken again that doesnt make sense waste of time Im in tbrnk

Cédrick must be promoted, he s the goat

Great service from Cédrick, he should be promoted, he s the best

Cédrick is the king, he deserves 20%

Cédrick served us really well and with a big smile thank you for this experience, if you come it s guaranteed to have a great time

Good morning, No one offered me my bill. It is a law to have to hand this one over. This way I cannot monitor my order. I asked for 1 medium Nutella ice cap and a small regular ice cap, a bacon cream cheese bagel and other items. I am handed a NOT cut bagel. I was charged 2 mediums and given 2 mediums. Was I charged for the nuttela option or not? No idea, I didnt get an invoice and it was at work that I realized this aspect. Its been a while since I went there since the last time I had food poisoning. I didnt feel like I was listened to. Its quick, quick, quick, well give you your order and go away. It was a disservice that was given to me. Very disappointed

I went to the drive-thru, the employee was super stupid and made a mistake on the entire order (wrong muffin and mistake in the drink). Worst experience in a Tim Hortons ever, and not even during rush hour!

Could be better, lack of smiles on the faces of some people, lack of training for some people.

For some time I have found it hard! BLT no salad, no tomatoes. Or the donut is as hard as a rock. Often missing things. and the car service, all dependent on who serves you......

I would give -10 if I could. He dumps the maple pot on the bacon instead of telling me they didnt make any. I introduce myself, its not possible to have any coffee apart from filter coffee. You should shut up instead of laughing at the world.

No potatoes at 5:30 p.m.

Disgusting early morning and we receive things that we didnt even order and the boss at the service should change places to work.

the tim horton on francois xavier should hire people who are a little edourires young girls in the 20 no smile an unpleasant and out of place attitude I will never go back c a place young people really take themselves for others idiots like that I have never seen that if you are not capable of working and tiring stay so at home you also ask for a peanut butter they want to tear your head off pure 3 preparations of e3 coffee it took at least a big 10 min and the toasts the same there was not a cat in the restaurant and a person in the car well done the owner of the TIM you must not make gold affies with your staff -- Ill go back another time if its the same thing Ill write in the local newspaper thank you no more tim horton fii nii Dietary restrictions: personal

Dietary restrictions: Good Food

Every time I go there, I wait a very long time at the drive-thru, but a very long time. Seriously, you should review the organization and above all, make sure that there are enough employees during busy hours. Its not their fault.

Food

Everything is great, but there were no visitors at all, it even seemed closed.

Really nonsense, this Tim Horton

I was passing through today at around 3:30 p.m. I took a medium Ice cap caramelk no caramel coulis on the top and Barely any ice cream and also a hair in one of my donuts that I took really disappointing.

Always room for improvement

Had the bacon pizza. If you want something fast and cheap, thats it.

Worst bagels! They want to save on cost so the bagels that was not bought are put back in their bags for the next day. NOT the fault of the employes but forced by management.

Terrible service.... very very very long! 3 coffees and a croissant over 30 minutes. Well done!!! Dont go there!

Worst service Ive ever had in my life.... The owner should really look after his employees because its not fair to the image of Tim Hortons to have such an employee. I place a mobile order to make it faster like at Mcdonalds.. I decide to go inside instead of ordering automatically.. There are 2 employees.. One boy at the auto window, the other lady at the counter . No looks, no Hello, no One moment we ll be yours It s the least we can do, right? I wait patiently for at least 5 minutes... I move... I wrinkle my coat to make sure Ive been seen, Im small... who knows? No... she definitely saw me. The girl who works has time to look at the schedule of the next employee who is going to come in and chat with her colleague but has no time to look at me. So I decide to ask, across the counter, Do we have to go to the drive-thru line to get served? Perhaps since covid, Tim Hortons has not provided service in the dining room... I tell myself this is the only explanation for making me ignore this way. You should have seen misss response.. So stupid and offended! No!.. CAN YOU see we re busy?! No sweetheart... Ive never worked at a Tim Hortons, I have no idea what youre doing. But I see you chatting with your colleague, you dont have the body language of someone in a hurry at all because you would move much faster and be much more efficient with your commands.. I have never worked in a Tim Hortons but I have worked in customer service and catering for at least 10 years... and NEVER in my life would I have even IMAGINED responding to a customer like that. We, in our time... a customer came in and it didnt matter if we were in a rush or not... The least we could do was a nice big smile with a Hello! Just a moment maam, were very busy at the moment Its the most logical basis on earth for customer service.. And if for any reason this situation ever happened to me, I would never have responded like that! Oh no no ma am, sorry for the wait we are very busy, I will get to you in 2 minutes So dear owner of this Tim Hortons. Your employee shows up at 2:23 p.m. Saturday, March 23, 2024. Give her a customer service course because what shes doing right now... isnt a good look for you. Not only was the mobile order sent 5 minutes earlier not even started, your Ice Capp machine is broken.. But what left the worst impression was the service of your employee. Ill stop at another Tim well before returning to this one, thats for sure. Damage

I had an iced cap. Once on the Mercier Bridge I want to take a sip, my iced capp seems not to be brewed at all. Im not happy, an iced capp should be brewed for 25-30sec. I tell myself I wont drink it, Ill come back to this tim later today. I go back 3 hours later, I explain the situation to the cashier, he changes it for me without any problem. 5 minutes later, the iced capp is in the same state as the first... so either your employees are not good at brewing iced capp, or they put milk instead of cream, or your machine is broken. .. one thing is certain, I will not return it since I only consume iced caps.

40 minutes for a coffee. Never again!!

Left the drive thru and was given a cold coffee disappointing

This one, almost every 2 weeks, the ice capp machine is broken. But the staff is very nice

Pitiful. Wait 45 minutes at the drive-thru to order an iced coffee and a dream mini egg donut. The employee who takes the order has no idea what a mini egg donut is and he doesnt understand what anyone is saying. Makes me repeat 3 times. They were preparing one order at a time and the wait time is excruciating. Not to mention the opening hours which are terrible too. The employees lack class with their manners.

Im changing the review because after a week I gave this restaurant one last chance. Last time I had no sauce and no bacon for the two meats. Today there was sauce but no bacon. Finished for life I will go to St Mathieu in the future Long from long Two-meat morning wrap (without chipotle sauce and without bacon) Well done !

Twice I came at 7 a.m. and the restaurant is closed, yet in their apps it says open room

Very rude customer service - was ignored and treated very poorly

40 minutes for 3 sandwiches This is not fast food. Atrocious slow service.

Worst service. 50 min wait at the window for 3 sandwiches?? No common sense

Dont waste your money, drive a bit to another Tims. I stopped going there because of waiting 30 minutes to receive the wrong orders every time, but I went back today after 2 months only to be served an extremely dry bagel (it was 9 a.m. morning, was it from the day before?), colder than room temperature and with a sample of cream cheese I wasnt even able to finish my first bite.

No dark roast, didnt put sugar in my coffee even though it says on the lid, gives $10.15 for $7.15 bill, tells me not to be able to calculate the exchange because it costs $10 on his box

Vicky was very kind to us. She helped us with choosing our Wrap. She also granted us the right to reorder since we were unsure about our order. We need more like her in the Tims.

When you ask for a roast beef and cheese sandwich if I remember correctly I was told after paying that there was no more bread left for this sandwich, so I had to ask for a refund because I couldnt accept that it was put in a bread twice smaller than that served and having only half the ingredients asked for in an ordinary sandwich lets say that the price is there. Have I ever suggested putting it on a bread that would have the same proportions as that which is usually provided. Parking: The parking lot is almost always empty, no one wonders why.

What a good coffee

We waited over 30 minutes for 5 sandwiches. 1 of the sandwiches was cold and the bagel was not cooked. Very poor service.

Unfortunately, the drive-thru service is extremely slow! 4 cars in front of me, outside rush hours, 30 minutes before I get my order. When employees answer the drive-thru, there is no hello, no thank you, no amount. I understand the lack of employees and the current difficult conditions, but customer retention by providing good customer service is a must to keep customers coming back. For me its a no, I wont go back, I prefer to go to Starbucks to have a better customer experience, sometimes even if the service is long because there are a lot of people, the employees are smiling and nice. The employees at the drive-thru swear and complain about the time

Not so worst good cleanliness and service is good

They chat with customer in front, who twice after their first purchase decide for something else and the staff pass them ahead of me. Chat and take their time, no sense of speed in a fast food. Inside counter is closed half the time without any indication of when it s open and when it s closed. Slow service and regular mistakes. Go to the McDonald s across the street. Edit : they keep not giving me extras which I pay for. Not just once. Regularly. To the point where I don t want to ask for extras and pay. Or I don t want to go there anymore. Cream cheese is 1$. Bacon is 1$. These mistakes add up. In the end, it s robbery and they owe me a lot.

So far I ve had good experiences at their drive through. Friendly and quick service.

Didnt get my points, no sausage in my morning tim bacon sausage

Exceptionally friendly staff at this one. Thank you guys!

Jul-01, public holiday, long distance walking session, early morning, full staff, smiles, warm welcome and good humor, thank you for being at the post Team

Super fast service!!

***WHEN THE OWNER DOES NOT HAVE THE HEART TO RESPOND TO THE DISASTROUS COMMENTS OF HIS FRANCHISE AND THEREFORE, TO PUT A LINK TO THE TIM HORTONS SITE!!! IT IS PITIOUS AND PATHETIC *** Worst service! When you order at the car and you go to the window and nothing is correct and they havent taken the whole order and therefore have to start the whole thing again and thus cause a traffic jam.. Then the HOURS POOR.. ah yes probably for their semblance of performance/competition of drive times. The lack of employees but the supervisor/manager who doesnt accept young people who dont give them a chance... its pathetic. In short, place to avoid 100% there are other tims around who are ready to serve the population correctly and who have suitable hours!!

Very fast drive-thru service

Very good as always

Small but fast service

Closure to be expected....horrible service and of course unable to make orders correctly.

This store is very casual and has its own rules. Customers cant actually open the door and walk in, they can only drive through.

This Timmys is by far the worst for drive through and walk in hours. Are you guys sleeping on the job? This place is always closed and drive through is so slow. Disappointing.

Drive through is very very slow

Worst service, do not recommend

Only drive thru

Well done !). Great team. Corrected, I would like franchisees to add the tip option on customer payment applications, at checkout. Cash is set to disappear. We absolutely want to be able to open our hearts to our young people who sacrifice body and soul sometimes to the detriment of their own health. For what ? For ALL OF US. SO TOGETHER LET S BE THE NEW WORLD. THANK YOU.. CONGRATULATIONS YOU MADE IT.

Unfortunately, order errors are common. I encourage them to ensure the accuracy of orders. I have traveled several times to correct my order.

Best place to have coffee

Drive-thru service as fast as a deer running for a carrot!!

Impeccable service and very smiling employees! They made my day!

Very friendly employees

Super slow. But got the order right

22 min to order a coffee its extremely long too bad always too long to be honest its getting worse and worse

Not much at this restaurant and the donuts are quite dry thank you. In addition, the cashier scanned the QR code poorly so I didnt get my reward, not too happy.

I always have good service with Thim Hortons. Coffee is very good and hot THANKS

This is the local Tim Hortons where the service is the fastest, most courteous and the order is most often accurate.

Places redone. The.full

Fast, efficient service and the place is clean!

Extremely long, avoid

Very long waiting time (more than 20 minutes sometimes) and always errors in orders. Also, the bread is always burnt/too toasted. Staff often unwelcoming/poor interpersonal skills, in short we will no longer go.

Young employees who are not trained and who do not listen to what we order

It s so frustrating to systematically arrive in Quebec at closed Tim Horton with only Drive In service with three kids (who really do what they can hey, they just have 16 most of the time) to manage the place! Come on Tim Horton stop taking systematically the COVID and the lack of staff as excuse ! The McDonal just in front was open ! Take your decision and manage thing to come back to normal service, or Canadian will just abandon your brand !

Not able to prepare coffee in 5 mins, lots of chat, working like a king.

Good food!

Normal

Impossible to get inside at 8:30 a.m. on a Sunday morning

Lent

No donut choice. So many flies in the restaurant, it was unpleasant.

Unacceptable waiting time, 25 minutes when there are less than 10 people in the drive-thru line in the morning at 8:30 a.m.

One of the worst tims around. The kitchen is more often closed than open, errors in orders are frequent and opening hours are unstable. Additionally, waiting times are extremely long. I do not recommend

20 minutes in drive through with 6 cars in front of mine.

We have to eat in our car, no service inside

Always closed

Honestly, one of the worst Tim Hortons I have ever been to. Where to start.. 1. The drive-through takes a while so if youre in a hurry, forget it. 2. Front door is almost always locked and they blame it on the lack of employees. The Mcdonalds right in front does not have that problem so... 3. Food quality is decent but there are always shortages and/or they take forever to get ready. Honestly, I go to a Tim Hortons on the other side of Costco every time because this one is just terrible.

Food is ok, nothing more

good service, excellent staff

Tim occasionally by the dozen but the choice is not always there

Im currently waiting at the drive-thru, its 3:14 p.m., I ordered a sandwich at 2:55 p.m. 20 minute wait for a sandwich. I was brought forward to the door.

Fast and clean

Fast service

The only problem, I was there in the morning and there was no egg left, a little disappointed it takes 2min30 to make an egg

Its been several times that I go to your Tim and ask for a sandwich with 2 bacon and I end up with 2 small slices of bacon! And of course on my bill I was charged twice bacon... really not strong and really weathered

Rarely do I buy coffee at this place! I get a medium coffee and I receive the coffee 3/4 full! Its serious theft, imagine if he melts it with every coffee!! AT THE PRICE WE PAY THEM PS: I will never go there again

Great service!

When they are not locking the door while in open hours, the service is actually great. Way too frequently, front door is locked and drive through is the only thing serving, without any notice of some kind

Fast and accurate

Very long service at the car.

Terribly slow service: 30 minutes at the drive-thru to get a coffee. Not the first time. I wont come back again.

Terribly slow drive-thru service! Looking forward to a McDonalds next door!

Worse drive trough service ever, it just took me 30 min to get a cofee

worst drive-thru ever 15 minutes wait I dont understand the slowness at all

Staff not very fast and not much like a donut

It took me 20 minutes to get a tea and timatin. There was no one else inside and only one car in the drive-thru. It was 5:25 pm when I got there and leave at 5:46 pm. They only had two young people without any supervisor around.

We waited 25 minutes at the drive-thru to simply order, we are understanding because they received an order at the same time. But when we got to the window, we waited again, the employees were snacking as they passed in front of the window without being aware of our presence. When the employee noticed that we were at the window, she asked us if we had already paid... she should know, right? Being honest people we said no, then she forgot to give us 2 items from our order. This Tim Horton deserves 1 star and that s generous.

Extremely slow service, I waited 25 minutes in line for an ice cap, and there were 3 cars in front of me. The employees chat together, unpleasant with the customers, some of them take off their masks. Its an embarrassing service.

Super courteous and smiling service but the last 3 times the coffee tasted like burnt or water :(

They close the main door just to attend by car service

This location is very well located however the service is poor it is always lacking in staff and the wait is very long, today October 2, 2021 the doors are barred only the drive-thru service is very long.

I like this location including several older employees who certainly contribute to satisfying customer service through their experience and know-how I admit to taking a detour to get my breakfast at this place because I am personally more satisfied with the service as well as the lunch itself

Good food, good service

Very good service

Good service

Very courteous service, despite the pressure and restrictions in force.

Not the best or worst Tim...slow but seems clean.

This evening I went to the drive-thru, I ordered two BLTs. When I got home, I noticed that the BLTs contained- 2 slices of bread toasted on one side only with 3 slices of limp bacon, 2 slices of half green tomatoes and lots of lettuce. They call it a BLT???? With 2 medium coffees, the whole thing cost me $15.81. I am truly dissatisfied and will never return Tim Hortons. THIS doesnt even deserve a star!!!!

Food undercooked and coffee cold

generally

Today we wait 15 minutes in the drive in and nobody was serving us, because they said they can see us. Very bad service

Very good service, as always

Sylvie and Jacques, adorable people.

I go there almost every day since my work is not far away, almost every time something is missing from my order. The employees are more and more arrogant, are impatient when we check our bags and tell us to leave quickly. I apologize if you are confused and dont do the orders correctly. Seriously, the service leaves more and more to be desired...

Slow service lack of McDonalds employees these much better