Sushi Shop in Chambly

1:05 hour wait for an order of two people!! Three people behind the counter! Dont go there! Doordash has top priority! Stay home and order! Even single people received their order before ours, there is no order of priority. Sticky tables full of soy sauce, I asked for a rag to do it, the waitress hands me napkins with a stupid look! Mind-blowing!

Poor service

Among other things, we had a Calypso sushi and it stank of garbage. An order for $76.75 and we barely ate anything.

The food is good, but the girl at the cash register is stupid as can be. Its been 10 times Ive eaten there... I told myself it might be a bad day... But no, its still just as stupid... The last time I eat there, no fun being served by a stupid person...

I ordered Doorsash and the delivery man waited 25 minutes, its a total lack of respect, these people earn by ordering, they dont earn by time so we could be wasting their time!! Have some empathy and if you cant, turn off the app

Very good sushi! The original bubble tea milk tea is super good too. Relaxed atmosphere. They take the time to make fresh and beautiful sushi and it is worth the wait for better quality.

We took the order online around 1:00 p.m. The person who answered the phone confirms that it will be ready by 5:00 p.m. I arrive at the restaurant on time, I wait 1 hour there. I ask them if its ready, finally my order has been ready for 15 minutes and they havent informed me. Meanwhile, around thirty people are waiting in line and things are not moving forward. Many people leave the restaurant empty-handed. The management is terrible. You have lost a customer. On a positive note, the sushi was good.

Ordered online 2 days before for 6:45 p.m. and on the day to collect the order we had to queue with people who had not ordered and whats more, after 15 minutes of waiting the order was not ready and we had to wait another 20 minutes. We wont come back again.

First time ordering here and first time, officially, eating sushi. Very very good, but I waited a little long to get my order (no problem, I wasnt in that hurry lol).

The service and waiting time is unacceptable. You place an order 1h30 in advance. You call before going there and they tell you that your order will be ready 15 minutes later and finally you get there and you wait another 45 minutes longer than the new time given. Whats most annoying, when I got there, the restaurant was full of people in the same situation as me. There were 3 delivery people waiting for over 30 minutes. Im wondering why not reduce the number of orders available each hour to have a slightly more reliable service. 1 hour wait is insane. Parking: Some parking spaces available shared with other businesses.

Always very good service The staff are kind, polite and respectful.

Meticulous and professional

Very expensive for the quality of the sushi. Tray does not conform to the product advertised.. old brown avocado sushi and rice too sticky.

Each time the wait is always too long. Rarely ready at the scheduled time you are notified. Allow an extra hour before showing up

2 hours of ordering for 20 sushis . VERY long! *edit* 2nd visit Once again .. order made at 4:44 p.m. on the web. It says ready by 6:30 p.m. . It s currently 7:10 p.m. and I m still waiting for my order .. no more sushi shop Chambly for me!

Never ready at the time they say and whats more, they dont put the sushi on sale with the coupon in your bag and pretend theyre there.

Lawyers almost always blacked out, but today its something... Its worth taking a look... especially at $20 for a not full poke bowl...

Went at lunch time on a Tuesday and the place was empty. We placed our order and got served quite fast. Lady working there was not too talkative

Order 3 hours in advance to have your order 45 minutes late. Place orders at the counter before ordering online. WoW you respond to each of the negative comments to promise us refund stories. After 2 weeks still no return. Same as your deductible.

Unacceptable waiting time. Never ready at the scheduled time. Generally, 30 minutes later than the agreed time

Really disappointed !!!! A poke ball costs $26 The salad not super fresh, shrimp not very good! Overall very disappointed

Took 25 minutes for 2 bubble teas

First time writing a negative review somewhere, but the service from the owner was absolutely lousy. I placed an order for $60 for 2 poke bowls and a sushi pizza and the pokes were not provided at all, almost no salmon and tuna and bad salad. I then called to share and ask for a solution, two stupid employees told me that they couldnt do anything and then the owner told me in a rather stupid and arrogant way that she couldnt do anything about it. to arrange, she didnt care about losing an honest and loyal customer who admitted to being surprised since I usually dont have a problem. Really disappointed with this service, not encouraging at all.

Fresh food, great service, exact order

The big downside is really the wait. I always order by phone to ensure as little waiting as possible on site. This evening, I am told to come quickly. Ive still been waiting there for 20 minutes!

Forget the on-site option

Im used to ordering sushi, I order it from several places. I loved sushi shop. unfortunately during my last order at the sushi shop in Chambly (a 50 Deluxe platter for $90) it was not edible. Unfortunately it looks like old sushi made yesterday and of unacceptable quality! since I was picked up at 7:45 p.m. and the restaurant closed at 8 p.m. I could only call the next day at 11:00 a.m. when it opened. a person named ADA (the manager) answered me. She doesnt know how to apologize and offered me a $20 credit on my next order. I kept the tray with me to show them that I only ate 10 sushi out of 50 because it wasnt good. I would have appreciated receiving a new tray and giving them the chance to correct the situation but no negotiation possible and ADA quickly had a 2nd line so the call was very brief. One of the worst places in my opinion to order from. I will never go back there and I hope for their sake that they will find a solution because looking at the other comments and their overall rating I am not the only one. very damaged.

I always order in advance and its never ready when I come to pick up my order.. I even come later than the time at which it says my order will be ready but its always the same thing. .order not ready.. moreover the employees are not smiling at all.. if you can go to the one in st-jean I recommend it, better service and always ready on time!

The wait is endless. I order to make sure its effective and it always goes well beyond the scheduled time. Honestly very disappointing. Worst sushi shop.

Unfortunately your staff, namely two young girls, are poorly trained in customer service. The drinks were okay, but my review was spoiled by the service.

Fairly consistent quality and freshness at this Sushi Shop. Good service and courteous staff.

I have always had excellent service from the owner and employees I already had a mistake by Uber Eats and she accommodated me something she was not obligated to do!! I have always received super good quality sushi despite an error in like 4 years of ordering. Yes the wait is sometimes long but that goes with the number of orders it never bothered me and in fact these are just normal and thats something to take into account. All in all, I have always been super happy with my orders and the service!!!!!!

I loved disappointed and generous portions! Yesterday we had the best Poké bowls ever!

Total lack of anticipation, order placed at 3:30 p.m. for 7:30 p.m. Arrived at 7:30 p.m. to collect the order, order not ready and 9 orders before! At some point, you have to stop taking orders, thats called organization and anticipation! On the other hand, payment is made upon arrival! To flee

Order placed on January 6 for January 8 at 7:30 p.m. Served at 8:15 p.m. Ill let you deduce what I think about it.

Worst place! I ordered several hours before showing up and when I arrived there was no service, a line of 15 people and no one to answer us. Finally after 30 minutes of waiting they told me that my order was not ready and that it would be ready in 30 minutes. Very very poor customer service. Extremely frustrating. I left without sushi in the end.

Close to lots of dining and entertainment. According to the banner.

The 2 poké bowls ordered (umami and salmon/tuna) were delicious. The balance between the amount of sauce and the other foods was perfect. People who give a bad rating I dont understand. The wait is worth it because it s made instantly so it s always fresh and delicious.

I ordered 5 pieces of sushi with a small dish of chicken karaage around 5am. I went there around 6 a.m. and had to wait 1 hour inside the restaurant to eat my cold and dry chicken which had been forgotten on the counter for over 30 minutes. It was my first and last experience at the sushi shop.

Employees not able to keep their mask on, unpleasant attitude, when wearing their gloves wipes the sweat with them, very very long wait, does not receive the order ask

Always super good

The sushi is good but the order is NEVER ready on time.. Call 2 hours in advance, they confirm the time, I even take the time to ask them if they can make it. I arrive 5 minutes after time. The order has not started A little frustrating.

The sushi is good, but the wait time doesnt make sense. I ordered an hour in advance on the site, it was written that the order would be ready at 6:15 p.m. and its not ready we have to wait. Last time we waited 2 hours + another hour in the restaurant. Speed is not their strong point

Order placed at 5:30 p.m., Im told it will be ready for pickup at 7:00 p.m. 7:30 p.m. and Im still waiting to receive my order... unacceptable. 5 employees on site including 4 who are mixed up like a deck of cards.

Sushi is always good, sometimes there is a bit of a wait depending on the size of the order but its not the end of the world. However, we cant wait for them to open their dining room, because the atmosphere is still very COVID.

QUICK SERVICE AND GREAT STAFF!!

Staff is not friendly. The orders were 30 minutes late (ordered 2h in advance) and they managed to get both orders wrong and then took even more time to fix their errors.

Truly atrocious customer service. Inappropriate waiting time. I call at 3 p.m. so it will be ready at 7 p.m. I call back at 7:00 p.m. to make sure its ready before traveling (Im used to waiting at least 30 minutes there). They tell me no, 7:20 p.m. I call back at 7:20 p.m. to see if its ready, they say YES maam. I arrive and its not ready. Ive never seen that. I order $100 per week from them. Today was the last time!!!

Parking: Juste en face environ 4 places

Endless wait at the restaurant Im told its ready soon, like 5 mins and I wait 25 mins Young staff who do not take their work seriously Restaurant to avoid

There is no longer an affordable combo. You have to choose from the menu, which makes this meal prohibitive.

They told me 20-30 minutes for my order and 1h30 later waiting in the restaurant still nothing... really poorly organized... however the menu is interesting and delicious! This restaurant is not, lets say, the best managed sushi shop.... the employees are nevertheless very polite but should let us know if it will take 2 hours... I dont mind waiting but dont tell me 20-30 minutes.....Its laughing at people... Update ! Im going back after a really long time because I had forgotten their super good service... I take several sushis it costs me almost $50 and on top of that I give her a tip.... wow mistake.. she refuses to give me spicy mayo AND soy sauce! ..... seriously its the only sushi shop that is this stingy. Ive never seen that! I dont advise anyone to go to YUZU instead. This will be my new restaurant!

a good sushi

Waiting time far too long, we are told an hour on the phone and once there the order is never ready, often the order is prepared when the customer arrives. Its a shame because the food is good.

Very disappointed! Unacceptable service and waiting times. I rarely write reviews and even less negative comments. On the other hand, in this case I believe it is justified and I hope it will be constructive for the owners. (Many comments are along the same lines as mine) I have been coming here regularly for over a year and its always the same thing: you wait 15 to 45 minutes despite the fact that you called a few hours before indicating the time you will come and/or your order includes errors. When you talk to the person at the checkout, they say That s how it is, what do you want? » The last time I insisted (I was told before that there was no one for complaints) to speak, I believe, with the owner, explaining to her all my previous disappointments and she apologized without more. She ended up telling me that it would never happen again. Well, tonight is proof that the situation has not been resolved. I called at 4:00 p.m. for my order which I wanted for 6:30 p.m. The lady confirmed to me that it would be ready at 6:30 p.m.: It s certain sir. I was there at 6:30 p.m. Its 7:00 p.m. and my order wont be ready for 15-20 minutes, so 45 to 50 minutes late. The explanation I was given: we don t understand why and they didn t apologize and even less try to offer me compensation. Two other people are waiting next to me: one has been waiting for 1 hour 05 minutes and the other for 50 minutes. I doubt the owners want us to stop going there, but they are organizing it this way. For me, it was my last time! Im not giving 1 star, because at least the food is good.

Very long service!!!

poorly organised concerning giving are orders on time

2 hours late on my order Zero customer service the person responsible spoke almost no French. There were nearly 30 customers waiting for our late orders. This was one of the worst restaurant experiences of my life. Very disappointed with sushi shop Chambly room for improvement and also probably room for staff changes

On a Friday evening, we took the trouble to call ahead and were told there was a two-hour wait. Ok, no problem, we can understand. We showed up at the mentioned time and were told that no order was made since we never called. We are almost insulted since we order a large order before closing. No sorry, no offer from them, nothing. Sushi bieeeeen better elsewhere. This is our 4th time and we will be returning again.

Courteous service, pleasant place

Very good sushi! The miso soup is super good!

EDIT: Im lowering my review to 2 stars, because there seems to be an attempt to cover up the bad reviews with a generic response that suggests writing to an even more generic address. I took the trouble to do it and I never heard back. Generally speaking, we eat well, but lately, everything is bland . A flavorless Poke bowl that tastes like water. Nothing is more disappointing than wanting to treat yourself to a good meal, but never being sure of the quality and taste that awaits you.

I have never seen such a long service, 1:30 to get your order and everyone in the restaurant waited that long...

Always late. Place the order by phone and they tell me 1h15. 1h45 later still not received...

Excellent food and good service.

Very good service. Responsible wait. Great food quality too

As long as the food is good, sometimes there is no answer on the phone, the order is not ready on time or just forgotten..

Very good quality and taste...For the moment only orders for bring and delivery dordash..choice of sushi and combo also à la carte...dessert and soft drinks...water..steep tea.. And others

A large choice and fresh products. Be careful during peak hours. Between deliveries, takeout orders and services like DoorDash, they quickly become overwhelmed. However I recommend.

I order 2 small, simple selections at 5 p.m., the lady confirms that it will be ready by 6 p.m. at the latest. I confirm because I know that they are never ready at the indicated time... The lady confirms 6 p.m.... Guess what.. I received my order at 6:45 p.m.... thats 45 minutes late to wait. .. Last time for me...

Impossible at this place to get your order close to the requested time seems completely overwhelmed by the management of this type of restaurant!!! Too bad....

I have ordered twice from this branch and both times the wait time was incredibly long. The first time, I ordered online and prepaid online at 1:00 p.m. so that my sushi would be ready that evening at 6:00 p.m. I show up at 6:00 p.m. and I am told that my order is not ready and that I have to wait (place where at least 4 other customers are also waiting). I finally got my order at 6:52 p.m. (52 minutes of waiting for an order pre-ordered and paid in advance... nice!). I returned about 2 months later with an order once again placed online and prepaid online (on a Monday evening this time compared to a Friday last time). Order placed at 3:00 p.m. to take possession at 7:40 p.m. (the restaurant closes at 8:00 p.m.) so I told myself that I would wait at most 20 minutes if they were late. Well no, I got my order at 8:21 p.m. once again with a 45 minute wait.... To add insult to injury, 25 minutes after I was placed in the order waiting area I was told that there is no lobster left for my lobster taco sushi and we are going to replace everything with crab, but for the same price... Being tired and knowing that my girlfriend has been waiting for me in the car for a long time I I said yes to finally go eat. Whats the point of pre-ordering and pre-paying if customers wait 45 minutes once they get there? Limit orders or have more staff to respect pick-up hours or send a text or automated message to warn that delays may be expected. I have read lots of other comments like this so change your way of doing things to offer better service. Also, if the delay is more than 30 minutes, notify your customers so that they can go do something else rather than having to wait like hell. The sushi is delicious which is why I give it 2 stars and not 1, but this was officially my last visit to this branch. too bad because the staff is super friendly and seems to work hard, but as the delay is ridiculous and I have other things to do than wait, I wont go back.

I order at 5:50 p.m., Im told to come 40 minutes later. At 6:30 p.m. I go by, they cant find my order... (Neither by name nor by phone number). I am asked to wait again.... I pay and leave with my Sushi. At 8:00 p.m. they call me, I kindly answer I finally got my order, you forgot me they hang up on me... I guess I deserve it, I dont understand but oh well. ..

Deliciously good as always. Good service despite the traffic.

I adore ! Super good the quality is superb :)

Best Poke ever

Excellent service. Varied portions for each order.

Worst service in the world your beautiful order 1 hour in advance you always wait 20 30 min when even you dont understand anything at all plus

The sushi is disgusting. I bought it just after I gave birth and I was looking forward to it and it was really hot. Even the bubble tea was hot. I ordered on the phone and when my boyfriend went to pick it up no one knew about my order. He had to wait more than 40 minutes there. The tartare sushi were soaked because the breadcrumbs were waterlogged. REALLY BAD!!!!!!!

Nachetez jamais de carte cadeau ! Ça fait 2 fois que je me fais avoir avec 2 cartes cadeaux différentes et ELLES NE FONCTIONNENT PAS ! La fille va te donner un email a contacter puisque ta carte cadeau ne fonctionne pas pour contacter la compagnie et celle ci ne te répondra jamais ! Ça lair quils ne peuvent rien faire quand ça arrive et que cest ton problème

Had to wait for a bubble tea 30 minutes

Prepaid order online on sushishop.com I am told that my order does not exist even though I have the confirmation email and confirmation text message. They dont want to make my sushi after 30 minutes on the phone he decides to make them for me. Bad service.

Terrible experience. I ordered online and it was ready at 5:40 p.m. Its 6:18 p.m. and my order is still not ready.

They have so many kinds of sushi and so good I will go back soon.

Very nice employees

Presentation of the meal, simple but not serious because the freshness, taste and bites are there. Longer service than usual because several take-out orders. The 5 stars are very well deserved. Cleanliness of the toilets very respectable. Well done ladies!

The best sushi shop

We prepare 1 hour in advance and wait 40 minutes on site. Excruciating waiting time. Had I known I would have been elsewhere. Luckily its good...

Im happy PS sushi at the counter..but some we prepared back great thank you

Sushi was great. The precautions taken during this pandemic looks like its ideal for this smaller location

They are ALWAYS late.... make mistakes in the order.... otherwise its ok

Typical sushi shop!!! I paid for things that were never given to me. 0ordered a soup with an extra tempura shrimp that was not added. Ordered a roll that was missing 2 of its main ingredients, and regretting that i spent my money there!!! If you are in Chambly, try and go to Hiro Sushi instead

A nice welcome, very good service, always good sushi

in the land of blind one eye is king. fresh poke bowl

They make good pokébol.

Dont answer the phone

It was super good!! It was our first visit and we will return!!

Excellent for a sushi shop, the best sushi shop I have tried.

To get better service you have to call to have your order prepared, otherwise it takes too long

Always delicious

Great staff, good prep time

The sushi is excellent. Better experience than that of Saint-Jean!

We take the time to place an order in advance and clearly indicate our needs and when picking up we are greeted by a non-courteous and very unpleasant service. We left with our order which did not match what we had asked for. The Chambly sushi shop is over for us

GOOD

Temps dattente toujours extrêmement long. Personnel plus ou moins courtois. Je suis déjà aller sur place me chercher un PokeBol avec deux amies et nous avons attendues 1h30. Jamais elles nous ont mentionné quil y avait de lattente, aucun dédommagement. Quand on tente dappeler davance pour commander cela prend 10 appels car la ligne est toujours occupée.

Valentines evening ruined by their incompetence. Order placed at 2:30 p.m. We were told to come by at 5:30 p.m. At 5:30 p.m., we were told it would be ready in 15-20 minutes. At 6:40 p.m., we were told in another 15-20 minutes. Obviously, they charged us when we arrived at 5:30 p.m. Reimbursement at 6:40 p.m. Result, Valentines Day without a meal and marked by the absence of the dad for more than an hour. Very poor management. We make you believe that we will have our meal and make us wait to keep their sale. I do not recommend this restaurant in any way if you want to celebrate a family event.

Horribly non-respectful service of the order 4 hours waiting for an order....

Sometimes it takes a long time to receive orders, but always excellent!

Excellent poke bowl

Good sushi but very long before we got our order!

Very long waiting time, I waited 1 hour there to get two poke bowls that I had ordered an hour earlier! Really disappointing service and there were 5 employees!

Every time I call to prepare an order (1 hour in advance) delivered on site they make me wait 35 minutes more. This isnt the first time this has happened to me. Extremely disappointed.

Always very good sushi fresh daily. A wide choice from soup to humberger.

Excellent customer service. The employees are always courteous even when the wait time is high. Everyone is working very hard and doing as quickly as they can to fulfill the numerous orders. Always fresh and always good! We go there often.

My favorite restaurant in Chambly, and by far one of the best Sushi shops. The sushi is fresh and always good. The employees are friendly and always kind (especially Mahée). I recommend.

Très bon endroit pour prendre des sushi à Chambly. Le personnel est courtois et connais très bien son affaire. La bouffe est bonne, spécialement le Poke Bowl Volcano. Le délai de préparation est assez standard comparez avec dautres places similaires. Je donne 4 étoiles seulement parce que le sushi shop Atwater est encore meilleur au niveau qualité générale de la bouffe.

Best Sushi I ever tried near Montreal, waiting time its a bit long but is worth it

Great service and food

Good

Excellent poke bowl. Nothing less.

Was told order would be long 1h wait with the time it would aproximatly be ready 6h20 1h after that the order is still not ready i dont mind waiting but to be told a time and one hour after that time im still waiting is unacceptable

I had a salmon and tuna poke bowl and it was excellent. But the wait time to get it... incredibly long.

The ridiculous wait time..again. They will have to start reading customer reviews. My order took two hours. But if you want to wait, the sushi is good.

On-time service, delicious

Impeccable service and delicious sushi!

Bon service traditional

The only place where I didnt get sick eating sushi! Great complicity with the employer. Number 1!

Not my kind of place,

Good sushi. However they forgot to prepare my order when I called 45 min. in advance to have it picked up...

Excellent quality

Order 2 hours in advance and still have to wait 25 minutes by showing up at the scheduled time in addition to seeing other customers being served before us.

Good service!

Not easy to make this understood

Ordered 2 sushi tacos at 3:30 p.m., I was the only one in the restaurant and received my order at 4:00 p.m.! When ordering I ask what Ponzu sauce is, she tells me she doesnt know. The tacos are ridiculously small for $10 for 2. Last time.

Extremely long waiting times! More than 1:20 wait! Even if you call first the waiting time is super long! Terrible service from those in charge, no compensation for waiting so long!!

Good amount of sushi option on a budget

Never seen a place take so long to prepare an order! It has now been more than twice that it takes more than 1 hour 15 minutes for an order for one person. What a lack of respect; never seen this! Even in the middle of dinner time, in a sushi restaurant where there are even more takeaways than in the restaurant, the wait is never that long and we are talking about a simple counter here!!!!!!! Dont go there, really. I wouldnt even give one star, but I have to in order to publish