KFC in Charlottetown

This KFC is the best now. Manager is amazing and very helpful. Famous Chicken Sandwich is awesome!!

They never have any chicken or sides anytime I go after supper

Ordered on the app before going in stood there 20 minutes before they even came out to speak to me then the food took 30 minutes after they did they forgot multiple things in the bag as well

It was okay but the food just take too much time

happy indians

You cant have a restaurant for public and not have access to washroom. And the bullshit excuses, we cant find key and dont have another. Bullshit..to many foreigners and there bullshit

I have watched this place go.downhill at a very fast rate. During todays visit we had strips of plastic in our coleslaw...the chicken was far greasing than any Ive ever seen. The restaurant was filthy. Wall panel beside our table was damaged and people have been using the gap as a place to put fries....there were lots in there. The restaurant was empty and my wife had to wipe a table for us to sit At. So to sum it up I spent 70 dollars on food Id feel guilty feeding to a seagull. Only reason I gave 1 star is that zero stars wasnt an option. COLONER SANDERS would be ashamed

I only got half of my stuff, missing sides, soggy cold fries, worst customer service.

Vegetarian options: Spicy plant based burger meal. Food

Good food

There were ants in my food and in my drink. The employees did not care and told us to get and deal with it. The employees said it was free protein and we didn t get and free drinks or food because of it.

Ants were in my drink. The employees did not get me a new cup or a new refill and i am very disappointed with the service.

Very rude white girl . Worst drive-thru experience

How the mighty have fallen, at least here. On top of the huge loss in quality, no biscuits!

Friendly cashier with smiley face. Quick service.

If you want to visit at night, i would suggest never to do that unless you want to wait for 15+ minutes and get the stale food. And kfc app never works for orders and they wont accept your order if it is online cupon even when the app never lets ypu through the transaction.

Food was as expected from a KFC chain.

Absolutely horrible! Overpriced and overcooked chicken. Dont even get me started on the macaroni salad. After one bit in the garage. Save your money and please go elsewhere

Nice cashier horrible food all quantity no quality

Waiting times at the drive thru are very longer

awful dining in experience.

This is the only good KFC on PEI.

Went to this restaurant at 9:51 pm and was told they were closed.

Was there the other day for lunch wasn t real busy but waited 20 minutes for chicken. Yes it was noon but they should have plenty of chicken cooked ready for lunch crowd. Most people don t have much time at lunch and waiting that long on a lunch break isn t acceptable.

I am writing a review about all the negative reviews. They are awesome and hilarious! This location reads as though it has criminal activity going on (i.e. possible money laundering perhaps, LOL) hence the poor quality food and horrible uncaring customer service; perfect combination for a business that gives zero Fs. One thing is for sure, the fact that 50% of wages to foreign employees is not working at this location. Our exalted leader Trudeau should look into this matter.

Wheelchair accessibility: Sidewalk needs improvement Food

Well all I have to say is that I walked into this location. ...waited about 5 mins before anyone even said anything to us .Then first thing out of the workers mouth was at least 10 min wait till anyone takes my order.The reason I was given was short staffed .This happens way to often ...Pay ur workers more then you may have some staff to work or care about ur establishment.Will definitely be contacting ur head office .KFC was so good years ago but have declined on pei over the last decade.I must admit I wonder if the owners even care about the bad reviews that I see on here!!

KFC HQ needs to send some ghost shoppers here. They cant want this place in their brand. The food is good IF you get it WHEN you get it. I cant think of another place in town where I give up waiting to place an order, and it happens here probably a quarter of the time. Theres been time where theyve been out of chicken even a couple of hours before close. Trying to get food here is a gamble I keep losing.

This evening we had excellent customer service from Theresa at the drive-thru. Cheerful, friendly, efficient, and helpful! She went above and beyond to make our short interaction very positive. Well done Theresa!

Drive thru I appears to be open. But they are not taking orders from it. And are not taking them from their window either. You re then forced to drive back onto university avenue. Drove away instead of stopping in.

A good place to enjoy of KFC s chicken in good company and it s a clean place.

WORST customer service!!! This is not the first time it happened. Wrong product all the time. Made a report but no response from them for more than a week. They dont care!!!

Service - 5 Food - 5 Price - 5 Cleanness - 3

Always fresh

I dont know why fried chicken tastes so bad

So rude Worse service Neve go there

Chicken pieces were small and over cooked. Wheelchair accessibility: Easy wheel chair accessible Food : 3/5 |

Never take poutine from this place .chicken sandwich was good though.

Omg I dont think Ive ever felt more sick from food than I have from KFC. If you dont feel like begging for a merciful death, go somewhere else for food. Its too late for me. Valhalla awaits.

Great food

Went to KFC at 9pm on University Ave (they re open till midnight) and was told they had no fried chicken, only sandwiches. The staff was too lazy to cook more. We travelled 20 mins for fried chicken and Kentucky Fried Chicken had no fried chicken! Very disappointed in the staff there. We left angry and went to the location on St Peter s Road, where they had fried chicken.

Too exspensive quality isnt good

Very bad service,

I dont eat fast food much but when I do, I try to eat healthy. KFC has great chicken sandwiches. Currently they have a different $5 chicken sandwich each day. Its hard to beat that. Drive thru was fast and friendly!

The worst chicken I had in my life. It s greasy, soggy, disgusting. Save yourself and avoid this place like the plague.

The University Avenue Charlottetown Prince Edward Island Kentucky Fired Chicken is a great and fantastic place to buy meals and the staff is friendly and helpful too

I went to KFC University Avenue (Charlottetown Prince Edward Island) at 4pm on 1st September 2023. I used a coupon for my order. Men s washroom was pathetic. It s smells so bad inside the washroom. Please tell your staff to check. Thanks Vegetarian options: I had a plant based burger Parking: At least 8 parking spots

Ordered chicken by online order, they didnt have it but they were unable to cancel it so I have to waste my time to have a call with their customer service around for an hour. Of course, they have never provided any solutions. Clerks and CS are both useless.

It was overall the worst experience, first I visited them for dine in and no one was available there at the front desk, i tried to call them, but nobody responded, and i was able to hear them inside. Later on i went drive thru and they asked me to wait for a while in the corner but nobody showed up till 10mins, again i went inside to ask about my order and they said 1 minute please and they haven t started the order still. Pathetic service. I ordered Spicy chicken sandwich and they just gave the chicken in it, no pickles and also the sauce was soo less. I was sooo disappointed with the service and also the quality.

What an incredibly worthless franchise. I took a chance with this place after they screwed up my order last time hoping they had gotten their act together. Cant make complaints over thephone so I guessit has to go here. Overpriced chicken that isnt even hot, you didnt send thelarge gravy with theorder, and you are charging almost four dollarsfor a can of pepsi. Will not oder from again. And neither should you. Whoever runs this placeis a joke, the staff dont pay attention to orders and they should be removed from skip and doordash for conpetency issues.

Delicious! One thing about most food places is it takes forever to get food. But KFC? Eating inside takes 5 minutes or less! Chicken is perfect! And the nuggets are perfect, so get them while you can! 10/10, big recommendation, would go whenever I can! Kid-friendliness: Lets be honest, kids might not like certain food or toppings. But KFC has food for the whole family!

Fast

This is the place that makes you want to cook at home, service is slow, staff are inept and slow.

Never go to this location

It says fast food but took nearly 20 mins for my plant-based chicken to be made. Im not sure if Im confused about what fast means, but I do not believe 20 mins is considered fast. They need new management my soda was extremely flat and I special ordered a sandwich but they didnt label it so its just chaos. Extremely disappointed!

The food was hot and good ..... And man.... The staf was so supportive and generous. I love this place.

The staff are always so friendly and sweet. Orders are made quick and delicious, if you like KFC then this is the best option of the locations in my opinion

Literally everytime i went there they dont have what i want, one worker thats there is extremely rude, like next level, to a point where he just ignores that ure standing there in line to order for a gooood minute.

Had a 3pc tender combo. Asked for milk....they didnt have it. Fries were old and soggy. Tenders were pretty bad too. Not crisp...seemed to have been sitting a while. Overall very poor quality.

Do not order through skip the dishes, they are consistently screwing up. It doesnt matter what we order or when we order they always forget half our order and they just do not care. The worst customer service Ive ever encountered.

KFC its here if you enjoy it.

I feel bad for these employees! They obviously hate there jobs. They are suffering and thus so is your service!

Love KFC !!

YOU MIGHT AS WELL EAT A DEAD PIGEON THEN EAT HERE

Yummy i just discovered how good there tender strips r although i think they should be open a bit later !!! Years later very disgusting

The drive thru was poorly run, the employee did not speak English well and was confrontational when asked about menu items. I ended up driving away without completing my order

*HEAD OVER TO MARY BROWNS IN STRATFORD* You wont be disappointed! 4h July 2022 the store is still thrash

Worst customer service in PEI, Staff literally dont seem to care about losing customers. One returned food while another person walked out. Horrible music playing. Good luck hiring when youre losing customers from current Staff like Ish V. Was there july 22 at 3:48pm and will be contacting head office.

Throughout Cabada it is the best, the chicken is delicious and very good service, traveling and knowing that there will be chicken all the way is gratifying, all the places are always clean and very good service

Kfc university Ave seems ok enough but the one in sherwood. ..... umm always have order issues at that location. Update, tried again in July 2022. Pathetic would be a compliment.

Average i would say. Wheelchair accessibility: Accesaible

Was greasy and staff were not overly friendly...wont be going back

Delicious chicken, but the pieces are getting smaller.

Awesome service and food

Play their music to loud

Great KFC. Food was very fresh, crispy chicken sandwich was probably one of my favorites. It was cooked perfectly. Someone had the 4 piece meal was good, but nolonger get a breast which was a little disappointing. Was very happy with the service. There was a lot of giggling going on, I made a comment to the server, that it seemed like a lot of fun was had here. He smile said something to the kitchen staff, which erupted more giggling. Great experience. We will definately return

Worst people working there I have ever seen. Slow and don t care about people. Make mistakes on the order all the time

Slow and order wrong

Very poor customer service. I am the only customer and the attendant infront of me didnt bother taking my order. Theyre not busy but it seems they like the customer to wait for them.

Downhill

Awesome ,better then summerdide by FAR

I just finished my online order dinner. Its my most disporting experience of KFC. I order Burger dinner for 2 people. The burger meet is dry like stone. Im still trying to figure out how flour paste can become so indestructible. We asked for more lettuce, they said OK. So We got 2 more pickles. I wont go there any more.

It was convenient as first KFC on St Peters road were running 40 minutes on fried chicken.

The wait time and customer service is awful

The food was cold and under cooked.

This is the second time I am missing my order. If it was in a busy time we can understand it ,but today literally nobody was there and I waited for 20 minutes to get the order. When I check my food once I reach home the one of my orders is missing. And even if we report it there is no response from them. The customer service is terrible

neat and tidy Very friendly employees

This happened to me thrice, i ordered plant based burger and got stale burger , patty was like a stick and cold fries, when i ordered they said its gonna take 8 minutes thn after a moment my food was ready????????

Dining area very clean. Slower service than usual. But food was great. Love getting their coupons, but hate it when a lot of them are for on-line only.p

Poor service, I wait their for 15 minutes and still they give me the wrong order. Again wait for 10 minutes and that sandwich was not good.

Its KFC chicken. Staff is nice One small complaint is that the KFC Canada app will not load on a USA location cell phone! So much for tourists!

Great place to stop and get something to eat.

Food is good but service was slow.

Very nice thank you

Hit or miss

Its KFC its a staple in life

Small chicken pieces have to stop cutting pieces in 2

I went through the drive thru waited 5 minutes before they took my order and were very rude to me. I was ordering and the lady was giving me attitude and talking to me like a child and then when repeating my order I corrected her because she rang something in wrong and she proceeded to get irritated and started yelling at me. The food was very gross and cold as well

they dont read orders from online properly or dont even receive..... I got wrong items from two orders in a row... I had to contact Doordash and Skip bunch of time but never fixed this issue....

Must have new owners as the quality of food has gone down hill. The gravy has no taste and the consistency is like water! What happened ??

Workers are great and polite fast and food is always piping hot just the way I like it

Went there tonight at 9:30 to get $5 Kentucky flatbread fillups and extra flatbread wraps. Got told they only had 3 chicken strips left and could only make 3 of the meals and nothing else.....and the drive thru was full of people ordering food....pretty sure there were more people not getting what they wanted...

Clean, fast service and good value for your buck

NO FRIED CHICKEN ALWAYS!

I ordered 2 big crunch meals yesterday July 22/21..they were very good!! I could have used a few more fries but overall it was great. Thanks

Food is subpar. The chicken was good, although not very much meat on the pieces for the price. Fries were a soggy mess covered in cooking oil.

Great chicken I like it

Enjoy the food .very clean

Chicken tasted like, send had the texture of, chicken that had been sitting around ALL day.Gravy was so thick you couldnt pour it.

Rude staff

More than once they did not give me what I ordered. KFC as a chain has really gone downhill and this particular location drives the point home. The chicken pieces are smaller, dry and lack flavour. The fries are bland as well. Col. Sanders must be rolling in his grave, even if he was cremated. If you are craving KFC, dont go to a KFC.

I change my opinion: When I enter in the restaurant NOBODYon the cash desk To busy talking what each other on the back!!! I try To call the restaurant nobody never answer maybe To busy talking as well!!! I try To order with on of the app and they didnt confirm or answer to my order and this for 6 times thats really bad service I DO NOT RECOMAND THAT RESTAURANT

My down in the dumps treat. Friendly staff .. freshly well cooked chicken and fries.

Generally good food but one location in particular has gotten my order wrong EVERY time. They would always forget something but I just didnt care, idk if its the staff or just that someones doing it on purpose.

Fantastic establishment, quick, friendly service. Safe and clean.

Horrible customer service. Have placed orders multiple times and have all been canceled. They do not answer phone calls. Extremely unprofessional establishment. 0/10 don t recommend to anyone.

We waited 5 minutes, for service, only to be told they aint got chicken

Always a go to for me 5 stars

Just ordered a 4 piece dark meat dinner .... no legs, in a four piece?? Also asked for ketchup and salt. Should I feel fortunate you at least put the ketchup? This isnt hard.

Used to be a great fast food option but quickly went downhill with the current owners. Tastes bad, they clearly cut corners, and Ive felt sick after eating their chicken. Mary Browns chose a great time to attempt a PEI comeback

Ordered a big box a chicken - was prepared extremely quickly and the staff is friendly.

Its a bit better than the KFC on St Peters... At least my entire twister wasnt floppy and cold this time.

NEVER GOT WHAT I ORDERED AND COULD NOT REACH BY PHONE, NOT GREAT SERVICE.

Letruce on big crunch was brown and wilty...big crunch was squashed...but was squashed. Presentation was horrible. Fries were half empty, and we asked for diet pepsi and received pepsi.

They re open but no one knows how to cook the food. Couldn t tell me when someone would be in to cook the food. I m very confused why even open if you don t have people to make food. I know everywhere is short staffed but Jesus.

Drove up to the drive thru at 5 to 11 (Opens at 11), sat there until 5 after (No response). I drove up to the window and the staff were atanding around talking. When they seen me a guy opened the window and said they couldnt take my order because the system was down. I said thats fine and i waited. He then came back immediately after seeing that i wasnt moving and asked me what my order was. I ordered with a coupon and was told tney werent accepted and i had to order online and come back. I mentioned that since i was here at the place and it didnt mention anything about ordering online on the coupon if he could just ring it in it would be greatly appreciated. He snubbed me and replied sarcastically and closed the drive thru window on me. I left and went to the KFC on St Peters road who took the coupon, gave me my meal and it was delicious.

Been ages since we had. Kfc. And it was good. Not. Big peices. But. Good

Not bad

This evening May 23rd, 2020 my wife, Four kids and myself went through the drive through at KFC. At 8:25 I ordered a double bucket with Lg fries, a Lg popcorn chicken and another Lg fries. The woman at the window tells us that it will take 10-15 minutes for your order so if you wouldnt mind please park out back and someone will bring it out to you. We parked out back and waited. At 9:08 pm still no one came out, 43 minutes after I placed my order. So I decided to call, phone rang 5-6 times then hung up on me and when I called back a few more times the phone was taken off the hook. So then we decided to go back through the drive through to see what was taking so long. When I got to the window 55 minutes after I place my order. I asked and was given no answer why it took so long. I told them I called and no one answered and that the phone was taken off the hook I was replyed with sorry about that. To top it off when we got home the fries were on the bottom of the bag under the buckets of chicken flattened all dark meat chicken and to top it off they forgot the second order of Lg fries. Not impressed at all.

Ordering was painful. Chicken parts werent all identifiable as normal cuts. Is it just me or have they changed the recipe?

Horrible....Rude staff, chicken was overcooked and tasted old. None of they employees seen to care. Garbage on the floor. KFC is terrible now

Love Kentucky duck. Pieces are soon gonna be so small you will be able to eat them like mcnuggets.

If you do decide to go here make sure you have something to do on the phone for 10 or so minutes in a line by yourself, the cell service is better than the employees. When they finish their conversation while looking at you, make sure you dont want any chicken cause there is none cooked or being cooked up for the rest of the day if youre there anytime after 5pm pretty much. The only reason they are getting 2 stars is because they make you live a healthier lifestyle by not coming back.

Very good service

Mashed potatoes are past their sell-by date, and the staff has a particularly bad attitude

Told me there were no chicken tenders available for 10 days. Got a mighty meal for one. Charged me regular price. The customers ahead of me left without ordering...I suggested to them to put up a sign letting customers know...not sure if they heard my suggestion.

Plant based products are good, but they are a little dry. The burger had enough mayo and lettuce, but the popcorn chicken didnt come with dipping sauce.

This place needs shut down! Using same gloves to take order, take money, and get food! Never once sanitized anything ! Where he gave me my cup, after I realized there was only carbonated drinks to have ( i dont drink carbonated drinks) and I changed my mind on the drink, he took my cup back and put it to serve next customer! After I had touched it!!! And they wonder how covid 19 is spread??

!! Its finger lickin good!! Hahaha. I couldnt help it. Fairly fast and always fresh(at least when I order its been fresh) located in a good spot too if your coming or going to any of the areas around it.

I ordered burger and poutine for first time and it was the worst food ever for me.

No ice.only water in pop machine.hardly any taste of herbs and spices. Took 25 minutes to get order

The quality of the food has gotten real bad over the years. The chicken is never cooked right and you can tell its lower quality. The gravy has changed in color and taste. The fries were soggy. The popcorn chicken was cold and the tenders were undercooked. Not sure if I will ever eat there again unless the quality from years ago comes back. Thanks for helping spend almost 40 dollars for basically nothing.

Complete lack of customer service, served by someone who thought it ok to have feet up on the counter, couldnt understand the request for water, and just dumped the bag with our food on the counter and grunted .... The food was ok, but the staff really let it down. Wont be visiting again.

Absolutely terrible. Never again. The KFC we have enjoyed for decades is gone. University Ave store should be closed down.

Ordered via drive-thru, order was accurate quick and hot. No complaints.

We went through the drive-thru we placed our order. The lady could not understand what we wanted and she got frustrated with us. We tried explaining again what we wanted but she still continued with her frustration. At this point we asked to stop talking to us with so much attitude and she told us have a good day and didnt take our order. Her name is carol and shes the manager of this store. Im going to be making an official complaint. Ive never been treated so rudely before.

I decided to rate KFC so low not based on the quality of their food, but entirely on their service, because I never received the food I ordered. I placed an online order via their app. Within a few moments, I got a call from the restaurant telling me they didnt have what I ordered, KFC boneless chicken tenders - a fairly staple item, I would think. I asked about my refund, because I paid through the app. I was told by the restaurant, I had to call their customer service number. I was not given the number, nor my order number, but I had to ask for both. The next morning, I called KFC customer service and opened a case regarding my refund. I will skip the ensuing details except to say it took 6 follow up calls and 2 *months* to obtain my refund. Promises of the restaurant manager calling me never happened. I am confident without my dogged persistence, they would have been happy to ignore my refund, never have provided any product to me. I will never pay via the app again, only ordering at the location because it was one of the worst customer service experiences Ive ever had. And although it took so much effort, there was no attempt to make it right with some complimentary products or discounts on future orders, unlike some other chain restaurants.

Tried calling so many times, no-one ever answered it.