Tim Hortons in Châteauguay
17 Boulevard Saint Jean Baptiste, Châteauguay, Quebec J6J 3H5, Canada
About
Located at 17 Boul St Jean-baptiste, Chateauguay, QC, Tim Hortons is the perfect place to go for freshly brewed coffee. Our coffee is made with 100% Arabica beans, sourced from the world's most renowned growing regions. We also offer specialty beverages including lattes, cappuccinos, espresso, iced and frozen coffee, hot chocolate, tea and real fruit Quenchers. Grab a quick snack or delicious meal for breakfast, lunch and dinner. Enjoy our freshly cracked Canadian eggs until 4pm. Try one of our delectable baked goods; cookies, muffins, Timbits, and donuts including our delicious Dream Donuts. We also offer a range of soups; Chicken Noodle, Cream of Broccoli and Chili which goes great with our potato wedges made with Canadian potatoes.
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Got coffee here and was amazed. This was my first time trying Timmys coffee. Also we had tried the Bailey's donuts. I highly recommend coffee and donuts from this place.
Of all the restaurants, you would think that Tim Hortons coffee would be consistent across their chain, but nooooooo..... The absolute worst cup of coffee I have ever had. In comparison, my hotel room coffee was better than this. Undrinkable.. If I hadn't been en route to a funeral, I would have gone back.... Regular dark roast should be the same no matter where I get it, but clearly not true..... Maybe, Tim's is focusing too much on all the food items added to the menu and perhaps should concentrate on what you are known for...Coffee....
They should really revise on the staff they have, service is slow, waited 15 minutes without getting served, employees laughing and taking their time
Went waited ten minutes to order . No one there in line . 5 people working . We ask what the hell took so long and in return got yelled at told to go . I have never been so insulted. The lady said there was no manager to talk to . Absolutely the worst . I go at least 3 times a day to get coffee and that was so rude .
Took a London Fog, with almond milk, who was great hot and tasty, not too sweet. Foamy at first, then you can see the great deep milk tea color. Also got the Timbits box which is a pure happiness!
Service is ALWAYS slow and 90% of the time, some mistake with my order. At the price and quality of food, this establishment all together is useless to go to; Mcdonalds has better tasting garbage at the same price
I went in to buy 50 timbits. The lady at the cash took the order and when I started to ask for the ones I wanted, the older lady said it would be better if we just took a mixed box. I said no I want what I want. The younger lady continued with my order. Today I was served by the older lady who wanted to just put 50 timbits in the box. I said 5 chocolate, 15 honey glazed, 15 birthday cake and 15 jelly. She said no that's too many and then said okay. When I got home I was short a minimum of 5 donuts. This does not make me happy. I paid for 50. I also bought 4 croissants and a bottle of water, so it's not like it's a huge order. She obviously miscounted as the ones I was short were the honey glazed. She was not happy I was picking how many of each and obviously didn't bother checking. So disappointing for my grandchildren.
Tim's is not what it used to be. In general things are slow. They seem to focus on the drive through clientele to the detriment of their walk-in clients. It's not like back in the day when it was just coffee and donuts (quick and simple).
Coffe always fresh and good staff
A Tim Horton where the drive-thru is very fast and the order is exact (because an icecap with a splash of toasted hazelnut, elsewhere, its very often chocolate-hazelnut or even Tiramisu )
Rly good
Very nice service and nice prepared order, the only thing I was not happy about is that 100$ bills are not accepted. That isnt fair $100 bills are legal Canadian currencies.
The staff is amazing and so kind. I love this place.
Its fine. Clean. Quick.
Same as all Tims.
Service still fast despite the high traffic and very clean too
Slowest service ever on drive through
It has drastically changed you get food poisoning from Tims now everytime someone offers for free I say no thank you. Its not to polite to refuse something but this definitely never again sorry
The staff is fast and efficient!
Very delicious coffee and excellent service with very kind employees
Degeulace as service madame ds service at will I listen to them sacred no matter what serious
I got what I wanted and everyone worked with good humor even though it was busy.
I will not go there again the place was very dirty,Looks like they don t sweep or mop their floors and tables were not clean as well.Their French vanilla coffee was watered down as well.this was not late in the evening but on a Saturday in the mid afternoon.I always loved getting coffee and other things there but this is not the first time coffee was watered down but will be my last time there .If they can t maintain cleanliness with their table and floors I can just imagine what it s like behind the counter and where the donuts are made so this is my last time visiting this one.
Didnt go in. I was parked close by waiting to pickup my girlfriend. I guess the parking in the area was good to me...
I like the service but sometimes quick to make the food and order incomplete or different
In the summer there are a lot of flies flying above the donuts and landing on them to contaminate them, none of the employees do anything to kill these flies or put up doors to protect the donuts.
Error in my order, I am given a corrected order with another potato missing...the portions have decreased for the same price, whats the point of spending $8 on junk food and still being hungry afterwards?
This location doesn t make the new pizzas, apparently always cleaning the oven. Just as bad as McDos and their ice cream machine.
Twice I stopped by just before midnight. Twice I was told that they dont have any donuts? Really? 24 hour ? Bull spit....
Very polite, very courteous
Like its supposed to be.
The cashier is too rude to people
A little slow service
Very nice store and very clean and very good service
Good
Change your promo criss for hockey cards...$1.50 on the purchase of a drink...a bottle of water is a drink!!! Already enough stupidity in this world we need to add even more... tbnk!
Good service, nice atmosphere and good food
Worst service I have ever received. These people will not take a $100 bill. They say they have had fake ones. This is for the owner to buy a machine or do something to check the notes. I am using legal tender issued by the bank of Canada. Is it even legal to refuse money issued by the bank of Canada?
Good coffee
The drive through on the weekend is absolutely horrible, no matter what time
In the morning during the week, at the car 20 to 30 minutes of waiting
Way overfilled ice caps leaked all over the car
Always lots of people there but never actually working. Anytime I come I m waiting forever while employees joke around with other customers and the line is going out the door. Makes someone like myself who goes everyday more then once not come anymore. Do better, hire people who are actually there to work.
Service nothing to say well received
It s funny, I saw the same person who worked at McDonald s here lol, putting too much salt, like
Very good, clean and fast service
To see a film
Great drive through service and very friendly staff.
Wonderful staff.
Very surprised to find a Tim Hortons open the waiter who served us was very nice and smiling he played jokes with us it was very pleasant we laughed and had a good time
The sugar level of my French vanilla was balanced
Tim being Tim the black coffee as I like it and well I loved it On the other hand, the mini omellettes are not for me and it is only a question of taste because they are still good I remain faithful to a full-flavored bagel cream cheese butter and bacon double toasted On this good appetite.
Im so sorry to say it but the day I came to visit the place there was a person with a terrible smell a urine it was that bad that every one was trying to be as far as we could.
Coffee is great and always fresh! Great service and professional staff! Parking: There is enough parking Kid-friendliness: Kids may enjoy a quick bite at that location Wheelchair accessibility: Its accessible with a wheelchair
GOOD
Nice people with wonderful services. Good food
Very good
Very good service, the wait is reasonable. The employees are warm and hardworking.
1 star for today, but 4.5 for the rest of time. I come here every day, but today (Saturday May 21 at 5:30 p.m.-6 p.m.) the service is terrible. It can be seen that there is a new employee (he seemed to be really doing his best, its not him who is the problem) there is clearly a lack of employees working today. The girl and the guy in the back (who prepares the sandwiches, maybe who serves the drive-thru too), the two are arguing at the top of their lungs and really lack professionalism the whole time I was there and even before (more than 30min ). The two insult each other and lower the mood of everyone present, both employees and customers. Clearly they need to be met by the owner.
The old lady at the counter who took my order is stupid and has no patience with customers. This is the second time Ive gone to grab lunch and shes had the same attitude. She shouldnt serve people.
Was there today November 8, 2019 at 9:30 pm. Noticed the guy who refills the pastry counter did so and rearranged some things with his bare hands. Disgusting. BRING BACK DUNKIN DONUTS January 2024. Seems to be a lot of staff changes, constantly. Some are just LOST.
Good coffee
I loved the very nice welcome, the donut and muffin counter was full and all the varieties!! Thank you to this great team :)
Long wait often at each Tim.
There arent enough donuts! The shelves are all empty.
I know there is a shortage of staff... Despite the long queue...service still fast and with a smile. Hey, management added the option to tip with debit or credit cards...we ran out of cash
Horrible service. They never get the orders right at the drive-thru. Whenever something is missing they never inform about it. February 25th around 4pm, the cashier(guy) upfront was rude. He took the order wrong and blamed us for it. We asked for a bunch of croissants as it is, instead they opened them and put so much butter on them which made them unusable. We ended up throwing everything away. Never seen such horrible service. Management need to train crew better.
Impeccable service, really fresh donuts. I went there around 8pm and it was cooler than ever. Good job
The drive-thru service is fast and exceptional! Thank you for your efficiency!
Waitress with a smile. We choose and take away or eat on site if desired. Dietary restrictions: Its a donut and coffee restaurant but you can also find various soups and sandwiches. Parking: Outdoor parking several spaces
The worst Tim Hortins ever that should be enough. Never have a visited this location and they got my food right. Always missing items, no cutlery or just blatant wrong orders. Do yourself a favour and go somewhere else
Still my favorite
A little small where there are the tables because Im in a wheelchair and need a little more space (35 inches wide)
Horrible customer service. I placed a mobile order and the short, blonde manager refused to make it even after I confirmed it went to that store address and gave her the order number. Won t be going here again.
Clean good service.
This Tim is always clean and the displays are always full compared to the Tim on Anjou Boulevard Châteauguay
They are always nice Keep their place so clean We live near Tim Hortons in LaSalle Champlain Blvd. Even though you are further away we prefertogo
On the mark this week! The girls are quick and efficient.
Worst tim hortons Ive ever been to, disrespectful and rude. Ive consistently gone to this location requesting decaf coffee for my mother, who has difficulty with regular coffee and each time they give regular coffee. This last attempt, when confronted, they laughed to my face. Afternoon crew is garbage.
Best coffee
Best Location in Chateauguay. Friendly service, products always fresh always full, Staff ALWAYS get the order right, and go out of their way to Get it right. A+ all around
Very satisfied with the service that Diana offers, very lovely! We enjoy seeing her in the morning.
Bravo to the team in place, courteous service
I was in the line on a Thursday morning with 4 cars before me, I was in an out in 2 minutes. Very pleasant staff Annie & Hugo. Thank you
It insults me to have to argue to get my receipt when it is obligatory to give it to each customer.
In my opinion, the best TimHortons in Châteauguay. Always in service, even during blackouts! Toilets and tables always clean, beautiful merchandise, workers doing their best. I recommand it.
Unfortunately my wrap was not fresh.
Food is excellent in taste. Acceptable price. The lack of employees is reflected at all Tim Hortons. Waiting time varies from 10 to 30 minutes.
Lack of staff...very slow despite the efforts of the employees
They have nice service people there, especially at the drive thru
I love it $
Excellent
Service was quick and friendly.
Fine
Use to be a great spot, unfortunately, the service has been on a downward trend. They very often mess up orders. They re quick to fix mistakes but it happens too often
I like Tim morning
Doors and drive-thru close at 10:00 p.m. so unfortunately not 24/7
I love all Tim Hortons
Cappuccino served quickly and well. Courteous.
They never have any doughnuts after 9pm
Go to literally any of the other two Tims in Châteauguay, or even the one in kahnwake instead. This one used to be great, but its an absolute mess now and they arent improving. Ive given them a few tries hoping that it was just a hard few weeks, but it takes 30-45 minutes to get my food for the last few months, and the food is normally wrong or made badly (so much egg shell!!!). I hope theyre able to get it together soon, I know staffing is hard, but this place is deplorable now!
Good service good coffee
Fast and efficient, as are most Tims!
The place is clean, however the customer service is starting to be bad, the people who work dont seem to understand what were ordering, a lot of time to receive the food, we had to change it, because they are wrong wrap... so a lot more time to receive the product, a lot of people with tasks that are not clear, walking from one side to the other looking confused. I was surprised, because the wraps became small and ordinary, very disappointing for a visit.
Great coffee and small desserts.
One of the biggest tim hortons ive been And very busy Open 24/7 Always fresh food and fast service
Im waiting for you
Best Tims in Châteauguay! They always have good coffee and are rarely out of food or drinks. The drive through line can get pretty long but it goes by pretty fast! Dietary restrictions: 99% of the drinks are gluten free and the hash browns as well
The employee at the 10:19 p.m. drive-thru asked us what are you guys doing here at this time in a very rude and arrogant way We didn t respond, he added, not happy and angry I just started my shift and already a rush we were the only ones and ordered only an average coffee and an average French vanilla honestly you should meet this employee who inspires no confidence because your image will take a big hit with him .
Very fast service,
Efficient drive-thru service. Products not too fresh....like most Tim Hortons after 4 p.m....Unsold products must be I guess?
Great Timmies as well. Ina busy spot so its understandable when service is a little slower.
Rude service, and how does a donut place have no donuts? Would probably have been stale anyways.. thanks
Courteous and pleasant
So very disappointed with this location in recent months. The staff are so unfriendly and even rude. Waiting for your order becomes a trauma, as it is long to get your food and it is rarely what you asked for. We were served by the manager on one occasion and this was the worst yet. Never appears to be a shortage of staff, but evident their priority is the drive thru. So, we are giving up on this location. We then went to the location further down on St. Jean Baptiste. Super friendly staff and we received what we ordered. However, they were closing the store at 2:00pm due to a shortage of staff. However, they did not post a sign on the door. We have now relocated to the location on Danjou. Staff are polite and we received what we asked for. However, they were greatly lacking muffins, donuts and bagels. I understand these are trying times, but quality of service should not be this bad.
Its a tim Parking: Large parking lot
Working hours indicated that close at 10 pm, came at 9 pm was already close
