Tim Hortons in Châteauguay

A not very clean place, with decor from the 80s. The service is very lousy. Not a place to recommend.

Unclean restaurant I really dont understand why its still open I strongly wonder when the last inspection was

Not too clean

Messy

Terribly dirty place and I had to throw away my box of donuts because they tasted funny, like they were cooked in old oil. In addition, I had stomach aches. I didnt like it at all.

No fork only 1 piece of chicken. And my daughter and I the next day with a little stomach ache. We ate the lime and coriander chicken bowl with salad, eaten with a spoon. Old and dry chicken.

First time stopping by for coffee and a donut at this place with a friend around 7:00 in the evening, no more donuts, Ive never seen that in a Tim Horton wow

I have just been helped by a certain same woman. My coffee is half full and twice the wrong sandwich... Well done

It says 24 hours, at 5:30 a.m. not yet open

The two times Ive been in the last two weeks, the wrap is okay, but not as good as the other tims, but the breakfast potato tastes like chemicals or whatever and that makes it inedible and I had to throw it away both times. Not super pleasant. The service was okay though too.

Got take out for Brunch, food is great and the service is good. Staff are nice and Id Recommend going there.

Unfortunately this place is getting worse and worse with poor service. They offer a lot of things but 3/4 dont have any! No way to be served in French or English, he doesnt understand! What I find the dullest, his colleague next to him spoke French very well but didnt want to help at all!!! Also the place is very dirty. That was the last time anyone saw me there.....

Very fast service

In the morning, be patient. We dont serve you a smile before your order. We serve you and the next one. But it is a succession that tries to ensure.

It is the same as every other one of its chain.

To discover

The man at the cash register only spoke in English!!! No effort in French I find it very ordinary

The bread wasnt ready, take a lot of time to take the order even if the place is almost alone, and the workers have very bad attitude

Bad

Still ok but not very clean. Dirty tables

Good service and very nice person at the checkout

Wow!! New Management is A1!! The employees are courteous and friendly and there are lots of donut flavors!!

Typical coffee shop

I normally love Tims but this one is by far the worst in Chateauguay. They are always missing items (either food or drinks. often both) they are always super under staffed so wait times are long. While the workers are super nice clearly management needs to fix something.

I love their vanilla iced coffee!

We have to watch our orders because they make a lot of mistakes. It takes a very long time to get our order and have everything we ordered without errors. The bathroom is extremely unsanitary.

On weekday mornings the service is long and pathetic despite the low number of customers. The 2 employees lack professionalism. I now make the detour to another tim even though I work right opposite... many more customers at the other tim but the service remains fast and courteous.

Kindness shows everything. Thank you

Awful, you dont even wash your hands, these sal at the end, dining room not washed, almost no donuts to offer, manager speaks almost no French, were in Quebec please... real rubbish

I ordered and received nothing of what I wanted, half of the ingredients were missing and Im not even talking about the Tim bits, hard as a rock with a rancid taste, Ill be sick tomorrow for sure. Phili steak sandwich without steak and sauce, sausage and bacon sandwich no sausage and extra bacon pi the drinks lol a real joke I ask for a large peach drink I get a small one and I also asked for a medium vanilla iced coffee he gives me a large coffee cream..... I didnt think Tim would become a Subway made your sandwich at home lucky Uber will reimburse me for everything

Tim is always with a good coffee, but almost every time we go there they never have a croissant why is it possible not to have plain croissants. If its possible, keep some for the customers or remove them from the menu. Thats my opinion and those who will say its because of the wardrobeok itll be fineblame the wardrobe for all. Youre adults and Im not the only one to let Tim go because we dont have half of what was going on. And one last thing, on Anjou and next to Honda I am precise, they do not have soup available more often than not.

Very good

Little choice, a lot of shortage in the displays. Lack of staff

Terrible apple fritter. Bacteria and metallic taste. Coffee was water with one cream. What a disgusting cashier. The worst Tim Hortons I have ever visited. Never again . Texting my friends to Never come here.

I had a very bad experience here.. no customer care, nothing..

Owner who cares about customers

Service pouri

Gross

OK

Extremely disgusting toilet and the worst service I have seen

Wheelchair accessibility: Yes Food

Bathroom was disgusting. Slow service. Employees chatting too much with each other.

Horrible service, careless and vert poor food quality, I would recommend not going to this tim hortons. There are several other tim hortons that are close by that do a 100% better service then this one. -1/10

especially in the morning it is very slow. They make 1 coffee in 1 hour, its annoying sometimes I go without my coffee

great experience! loved my donut and coffee! nice team too!

Wow!! The best customer service Ive had at a Tim Hortons. I was served by Jordan who took care to validate several details for my order in order to give me an experience that exceeded my expectations! I recommend this Tim Horton to everyone!!

I wish i can give this place 0 stars. THE WORST TIM HORTONS I EVER BEEN TO . the cashier couldnt understand 2 medium regular coffees. he kept asking for the size. the slowest service ever!!! Never coming back

It was all great

Worst Tim in Châteauguay!! Extremely bad and slow customer service. Long waiting time for every customer!! Never will go back again! Food : 1/5

He lacks experience

Very good

Very slow attention.

The service from the employee Jordan and Gabrielle is simply horrible, the night service is terrible, they dont know the definition of polite and lie about not having any product left.

a real joke. Who is the owner of this restaurant? in any case, he doesnt worry about it. Defective card machine, lack of inventory, employees are pissed and its understandable.

Slow

I had already heard bad rumors about the horrible service at this Tim Hortons, but today I experienced it. The young Arab-looking man, on the midday shift, had misunderstood my order, which is not a problem as such. But when I pointed out to him that he was missing an iced cappuccino, he replied that I had asked him for only one, which is not true... and he knows how to come back and tell me that there is only one. no straws either. The worst part of it all was the way he acted, already he was bad, he was also extremely rude. I had to go back in line and wait 10-15 minutes while my other drinks melted and he answered his personal cell phone in front of the customers. (I understand if it was an emergency but no, I could hear) My problem is not the lack of straws, the communication problem or the poorly made cappucinos, but to make me go back in line and make me wait so long for something so banal??? And that using it has an attitude of I don t care ?? From what I saw I wasnt the only one who had problems, a woman in front of me went back twice for something and a family had to repeat what they wanted because the guy remembered it more. I gave a little description of the person so the owner might tell them something? I dont need you to give me the customer service number for Tim Hortons, just take care of managing your employees. *The other Indian-looking worker was very good. There was nothing wrong with him.

The Timbits in my box were mixed with not fresh...a taste of old Timbits. Their privilege card system does not automatically give us a reward nor does it ask us if we want it. Bathroom cleaning is half done, no soap in the terminal.

Wow worst tims ever

Very slow to make orders, needs better management. Otherwise good atmosphere, I cant rate the food because I just order my coffee and a regular old-fashioned donut. Wheelchair accessibility: Good accessibility for wheelchairs, however the sidewalks and parking lot need to be restored for greater convenience.

The young man at the checkout is rude. While you tell him what you want, he talks with the others in the back and when its time to pay, he told me to go and pay. First time I go to this Tim and last time.

Today I must speak out. We came to Tims to eat. The team members were in conflict. They spoke to each other with impolite intonations. The negative atmosphere had been so evident that customers did not feel comfortable. No matter the reason for a conflict, customers should not be the victims of it!

Im not sorry at all about giving you guys one star. We ordered potato wedges and it took about 5 minutes for the cashier to understand what those are and then it took about 15 minutes for them to give them to us!! Really!? Potato wedges?? They didnt even taste good for the time it took to make them. They tasked dry like rubber. I never knew potato wedges could taste this bad. Any other tim Hortons I went to was efficient and tasted amazing! The place was also very dirty and uncomfortable. The employees were rude, chatting with eachother and just really unpleasant people. Some employees are genuinely hard workers but those I see quite rarely.

I told myself I would never return to this branch but I went back one last time. I ordered twenty mixed tim bits! !!! He was a young Pakistani I think, poor him he was embarrassed but didnt understand French, not a single word, he looked at me and repeated TEN tim bits, I said no VINGT, he replied FIFTY ? No TWENTY, oops he was lost!!! So I told him twenty. ...He answered MIXED....I answered not mixed. No but this restaurant will never change, its the worst Tim Hortons in the world. The service is lousy, the restaurant is not clean and why wear gloves if you touch everything with your gloves.?

I love Tim Hortons as a whole. This one was really meh. There was nothing special. Even the food did not match up to the other Tim Hortons. The service....yikes....I apologize for saying this but the staff is just dumb....my friend did not even get changed properly (and they were way off), but they were not only dumb but rude. They all looked miserable in their lives. And the atmosphere was terrible. The area was dirty, 90% of tables had crumbs on them. And this tim hortons is genuinely bad. Not the same goes for Wendys though. I will leave a review on it when I go there (note: I went there before but a long time ago). And the atmosphere at the Wendys next door is still terrible. But the food and service are a lot better. I also highly dislike the fact that they were built directly next to each other, but that is not the staffs fault.

Hello, Very very unsanitary place outside is outside and toilet on 5 employees who work 2 employees young man turned in circles and the young lady works. The 2 young men could do the cleaning. A complaint will be filed at the head offices

The service is extremely long, the timbits never have any sugar so its super bland. They never have anything in inventory. Every time I have a hot chocolate it tastes like water. The employees have no sense of customer service. Tim is nonsense. The worst of all those I visited

The place is old and most of the time the employees play pass to work

Parking: Beaucoup de place de stationnement Kid-friendliness: Oui Wheelchair accessibility: Oui

messy,

Disgusting toilet, dirty sink, pieces of food in it. I dont know if the toilets belong to the 2 restaurant (Wendys and Tims) but someone should clean them. No bread for the irresistibles, the sauce that goes with it, he had more too. Just 3 kinds of timbits.. The restaurant looks like its falling apart.

very slow, not friendly, surly, you need a vaccination passport to enter although the area is less than 15,000

No drive-thru service, too bad.

I send my daughter who wants this pleasure to order, nothing what she wants, she ordered 20 timbits mix so she found 19 only one kind, really discourage coming here when you are going to be honest and go see, service 0 /10

staff is always friendly, service is good but definitely the place need some love and modernization

Fast service but I have never seen such disgusting toilets in my life, so I turned away, its atrocious making such disgusting toilets available to customers

The employees are stupid. They dont seem to want to be there. A customer before me had an error in his order, the employee responded really stupidly. I know there is a shortage of staff but I think there is still a way to serve customers.

Good service at the drive

Everytime I come here their shelves are always empty. Whether its the morning or the evening doesnt change anything.

I know that many things are missing and often (soup, bacon, sausage, sometimes even coffee). Its not the fault of the employees but of the restaurant manager who gives this Tim Hortons a limited budget. He invests in another instead. In addition, some devices break Its not easy for employees to say we dont have this, we dont have that and to deal with obsolete devices

Very slow and rude service disgusting toilet cold food coffee that tastes nothing use not even wearing a net and wearing a hood at the same time serving a customer srx I never come back to Tim Horton

Very slow service ,I went in lately again ordered a large coffee .I thought the cup felt light checked it it was a full 3 inches from the top I asked her to fill it properly..she went on to say I order a medium lol I know what I ordered ! She gave me a large cup but 3 inches of coffee missing ..this is totally ridiculous. Check your cups at this place bc you ard not getting what you pay for .4 times they do this to me

Takes too long to serve, 3/4 of the products are missing

Worse Tim Horton Ive ever been to he never took anything 20 minutes to make a sandwish kand he has no other customer the toilet its dilapidated the trash can its always full really not clean

Ive been hesitating months now about writing a review as I was giving this location (Blvd danjou) chances, well chances ran out. French vanilla machine is either always broken or they dont have French vanilla in stock or it tastes watered down. Ive gone in 3 times asking for the new hazelnut infused ice coffee and each time they dont have hazelnut in stock. Today I ordered an apple donut, when I opened the bag, I wasnt a donut inside even though she said apple donut when she gave me the bag (by then I was already on the mercier bridge, couldnt turnback). I dont know if its the staff or the management, but something clearly needs to change. ALSO...... as mentioned in a previous review, the potholes in the parking lot are ridiculous and need to be filled.

Probably the worst Tim Hortons, I have ever been. I asked for the new roasted almond cold infuse drink, and after 30 something minutes, And even explaining the girl what to put inside she gave me a drink with stuff inside and spoiled espresso mousse on top, when I said that there are stuff inside, she said that those were almond chunks, I could not stop laughing, anyways like whoever owns this tim hortons, it is not joke to serve spoiled milk, I am pregnant I could get sick and then what. If you can avoid this tim hortons at all cost.

The workers report hummm and the best coffee!

One of the worst tims he ever got nothing

the service has declined significantly due to lack of knowledge among the employees. refuses to fill thermos cups under the pretext of covid while the restrictions have been lifted... still something is missing; ice cap glasses, transport tray etc.

Cashier is rude, messed up order twice, charged double

This place double charges people. Are super rude and have no respect. The cashier has no human decency always saying rude comments. Not good customer service from anyone at the restaurant. Barely have any food to offer always running out. I ve never been so disrespected as a customer.

Place not too fast in the morning only 1 employee to do everything!

.... Tim Hortons helps, but you dont spend the time you need there. Very good service.

It all depends on the service and the customer otherwise everything is great

I would put 0 stars if possible, this place is the worse Tim Hortons I ve ever been to. The bag and it s contents were greasy, the wrap had half a sausage and no sauce the workers messed up my donut three times and the drinks were disgusting

I love it!

This place was terrible they did not have any hashbrowns ready in the morning they had terrible lemonade that smelt and taste bad. The place was very dirty.wouldnt go there again. No chocolate chill mix. This was 10:30 in the morning. Slow service as well.

Food isnt all that great.

The worst Tims in chateauguay. They run out of stuff all the time like straws, and cup trays for take out. Also the girl that has brown hair ( think manager) is very rude and never smiles.

They burned my bagel in my breakfast order. Other than that, service was ok.

Just bought a simple ice cap with expired milk entire drink tasted RANCID!!

If you want to wait 25 min for a bagel without drive through go here. Dust.

Double check your ticket and what they are giving you. Ive ordered 5 chocolates only got 4 and also ordered 1 box of timbits , 1 of donuts and 1 box of muffins. Ive got only the timbits and the donuts...I didnt appreciate it. Not even an excuse!.

There was no choice of donuts (3 only). The young boy was alone to respond and take orders and make orders! The situation is like this with a lot of expectations and has been for several weeks or even months. I have to go 3 to 4 km further to get the same service from Tim Horton

Gave it two stars only because theres no drive through

Beautiful, quiet place and impeccable service. Yes the service is slower but everywhere there is a shortage of manpower. Despite everything that happens. The employees provide us with great service.

Be careful dear consumer, never buy a light iced cappuccino there, their light iced cappuccino is completely defrosting, it only tastes like milk, not the coffee you put in your mouth.

Always relatively quick and friendly!!

Good service

This particular Tim Hortons is rather dirty. Now I know why I hardly ever go to that location on dAnjou Blvd. The parking lot has almost as many potholes as there are parking spots. Place in general looks very run down and shabby...

I am very satisfied with the quality coffee service, nothing negative.

Great service and friendly staff

Good and fast service

Best coffee in town.

Good stuff

Service could be really improved, Terrible service, should take care of customers instead of chatting. Received all cold even the coffee. Definitely dont recommend this place.

Service is slow.

A change following the pandemic but things are going well

Good coffee!!!!!!

Bad service

Very dirty

Just bad service. Very slow.

Always, Fresh!

Was terrible foods always cold the coffee was old but warmed up with nothing inside was just a black coffee and and the hash browns were stale and the best i to describe the timbits Is I would highly recommend using them as golf balls

Very long

Coffee doesnt always taste good. Very small selection of donuts, frequently run out of Timbits, and when they have them, its usually dry and stale. Staff appears stressed and overworked, and equipment is often broken. Always missing key menu items during promotions. Eggs tend to be rubbery and tough, and prices charged tend to be inconsistent between visits, especially when ordering the exact same item everyday. This place needs a serious makeover and a drive-thru would be convenient.

Not well kept. Service is disorganized.

Awful service, employees not really polite, I dont recommend.

partymtl.com

How come they still have customers? During my visit, no soup, no coffee sticks. I am charged more than the displayed price (against the law in Quebec). My choice is a tasteless lunch trio, barely reheated. Since the Americans bought this company, the quality is no longer there.

Dirty

just don t go there. employees are rude food never ready when you order online.. they charge you twice, on your credit card and in store cause they never find your order.. and even when they supposedly preparing it right now it still managed to be undercooked and cold.

Fast service

Worst customer service. Only 2 back for around ten people. However, the young man did his best and ran behind the counter to serve us.

Everything is as redone would require serious cleaning and redevelopment still in need of donut outdated toilet entered for disabled as redo defective door obsolete lighting!! Please Odai do something!! He was one of the performers :(

Never had any issues before but Im disappointed with management in neglected to responsabilité guidance of istaff Needs attention but the staff are doing their best to what they can.

Not very professional having half a uniform and even less so putting someones lunch in a bag when you have to wrap it first...

Restaurant is disgusting everything is dirty , full of dust .

Very slow service

It was an okay experience. The pumpkin spice latte was good