Tim Hortons in Châteauguay

Best restaurant in Châteauguay I really recommend it!!!

I take a tim morning and it is always delicious remarkable service in the morning especially always a beautiful atmosphere I recommend

Ordered a breakfast sandwich the bread tasted sour and had a strong smell. For the bread to smell that bad it really had to be old. Never ever they have made good coffee. These people dont value other peoples money.

I love this Tim! The people are super nice and I always have good, fast service

Crappy

They didnt give us bacon or cream cheese in our sandwich even though it was a bacon and cream cheese bagel. A good bagel for nothing! We ordered timbits and they gave us just the plain ones THE NOT GOOD!

The food was good and the service was pretty good as well !

Good One.....Good Taste

Chains of donuts without donuts..... to the showers, managers!!

Great service, the team is smiling and much fewer errors than before

The coffee is really not good.

Really ordinary service, very little flexibility on drive . It was the last time for me!

Service makes extremely long waiting times thanks to your pizzas

Every time I go there there are no donuts, despite it being 6 p.m., 8 p.m., 9 p.m.

Ice cream no. Rather iced milk on a Sunday in a glass no thank you

The tactical screens to place our order by ourselves work poorly. I selected a trio with a donut and the employees did not receive the entire order. I told them I asked for a donut and they said next time it would be better to order from a cashier directly, but they didnt give me my donut and they were going to be upset about it. ... If the machines are not working properly, customers should be notified BEFORE they place their order. A little post-it would have done the trick, and it takes 2 seconds to do... Especially since I paid for the troo.

Ultra fast service during the week in the morning

I often go to work and sit at this Tim Hortons because I find the atmosphere very friendly (the only Tim Hortons where there are outlets in Châteauguay). Plus, the employees are super nice! A special thank you to Johny who is there evening and night. His smile, his good humor and his positivity are always present, which makes you immediately feel welcome.

Isnt service, its friendship!!

Beautiful dining room. However, customer service is poor. Long wait before being served. Also, there was a mistake in the order which was corrected, but the lady at the counter was very rude!

Often make mistakes. A minimal error = still a failed coffee. You have to test it at the window in front of them before leaving. Otherwise too late, were on the highway and we have a coffee with sugar when we didnt want it. Otherwise, well it s a Tim Horton s: it s the same everywhere in Canada. Same taste (or lack of). Same atmosphere (or lack of). Same speed. Same quality of service (or lack of).

Very long service The cashier spilled an iced cap on me, didnt apologize, she looked at me and said I didnt do it on purpose and thats it. My entire sweater is stained and my coffee and cell phone are full of icedcap. She gave me some paper towels No Excuses

The self-service terminal offers chili. They wait after serving me the rest of my order to tell me they dont have chili. The least you can do is notify the customer as soon as you see that you are not offering the main item they are ordering, and not wait at the end and give them the rest of the order. Frankly.

In terms of food its alright Although we can hear the manager shouting at the employees while getting and eating our food it kind of brings the whole vibe down Food

Excellent service!

Amazing bowls for lunch tasty and great iced cappuccino on a hot day !!

very warm welcome

I went to the counter, after 10 minutes of waiting without anyone deigning to look at me I decided to come forward to speed up my service, the lady said no hello / no smile / no manner of politeness whatsoever. She sees my dissatisfaction in my face and tells me well there are other orders! I am completely overwhelmed by the quality of her service and on top of that she seems frustrated at not receiving a tip.

quick drive-thru service in the morning

Service at this location is extremely SLOWWWWW

Really the order attendant or the cook didnt get the memo for raping the worker without sauce because Im allergic lol so after 4 visits I gave up Im going elsewhere lol Dietary restrictions: No spices must be checked otherwise there has already been an order error. Is this the sandwich that was supposed to go to the drive-thru order? It could very well be

I like going to this Tim Horton, the employees are courteous. I go there so often, especially in the afternoon because my daughter likes the natural croissant, almost all the employees end up knowing us . Thank you for your good work.

This morning I ordered a Timatin BACON trio at the drive-thru with potatoes and a HOT CHOCOLATE. I received a Timatin sausage and a coffee. Very disappointed...

Two coffees and two donuts. We were there on April 12, 2024 a little after 6 p.m. Total just over $7.00 for what is detailed in our title. Theres nothing cheap anywhere anymore. You have to get used to it or not go anywhere which is not easy. I liked my apple fritter. The young girl at the checkout was particularly friendly and cheerful. We offer you two photos. Review written on April 18, 2024 in Salaberry de Valleyfield, Quebec, Canada. ___________________________ No electrical outlets, a downside! Breakfast on September 10, 2018 while I was waiting for my car to be ready at Fiat Duclos in Mercier. I ordered a TiMatin combo for $4.79: an egg in an English muffin, a hash brown and a medium coffee. Total of $5.51 with taxes. The service and the food gave me satisfaction as well as the atmosphere in general. The only downside is that I couldnt find any electrical outlet to connect my laptop and I had to leave because my battery was completely flat. Make sure you go there with your batteries full so you dont get disappointed like me. I have photos to share with you. I give an average rating for this reason. Review written on September 16, 2018 in Salaberry de Valleyfield, Quebec, Canada.

Excellent place

Tabarnak doesnt bother preparing donuts in advance and always lacks everything

Screwed up order.... it was the kitchens fault.

I must change my negative opinion and congratulate you on the improvement in waiting time and order accuracy. A friendly and fast service every morning. Thanks to all the team.

The pastry counter is almost full in the afternoon, still muffins on the shelves, its perfect. The other Tim Hortons I went to had nothing left, so I came here and I was very happy to have found everything I needed. Fast and courteous service. Its rare to see Tim Hortons as busy as this one these days. Pastries have become a bit expensive.

Before, I honestly found you on the mark. For I dont know how long, however, its been very complicated. At the drive-thru on the weekend, people chat and laugh without paying attention to the orders. I hear that you laugh and talk but do your orders like everyone else. 3 weeks in a row I always order a hot chocolate with 2 milks plus something to eat. Instead of hot chocolate they always give me coffee. I ordered strawberry timbits. They give me a box of mixed timbits. The other time I ordered a bacon worker s breakfast wrap WITHOUT eggs. They gave me some sauce with bacon in a wrap. Seriously, Im really disappointed. You should pay more attention to orders if you are not able to chat/laugh while doing your job as you should speak and just do your job at that point

No complaints here. Quick and friendly drive thru service with a smile. Picked up a dozen donuts and a box of coffee for the wonderful staff at Speedy Chateauguay down the street

I like it!

Great job staff

Used self ordering screen.. the coffee machine was out of order and it lets you order Latte or cappuccino and pay for it.. after waiting for your order they inform you that they cant fullfil your order.. back to the counter with refunds and new transactions.. what a waste of time..

Drive-thru service to be desired, not his business

Often gives us wrong order and potatoes were cold. Waited very long even if only 1 car ahead.

Went there for a meeting, had a dark roast coffee for the first time, not bad, better than their regular coffee.

Drive-thru service still very long

Very good daily service, the places are clean. Lots of donut choices.

The wait is terrible, 20 minutes of waiting for the drive-thru order!!!!!

It was good very good service friendly and helpful keep up the great work, I recommend you stop by

The service was very professional and the employees were all smiles

Alright

To the guy that work the window today at 4pm. I thought that transaction didnt work and ask you very nicely if it work. You rolled your eyes and looked at me up and down like I was dumb. Thought you were joking at first but guess I was wrong. Keep up your attitude and talking trash about clients in front of others. Youll go far in life.

Takes forever

We knock our noses in the door! All blocked off, only drive-through service, I imagine it s still due to a lack of staff! What a crazy world! But I find a big lack of professionalism, there is no indication that it is only drive-thru service on this web page or on the door, there are lots of people who are forced to turn around disappointed !! Were going to go somewhere else!!

Great service! And helpful!

Quiet place to chat with a friend.

Very good service.

Very good place

The coffee is always so good!

Friendly staff but the management of orders has been sad for several months each time there is a shortage of either bread or milk or even cardboard boxes are missing!!! And in defense of this Tim Horton, particularly the 4-5 other Tim Hortons around are no different, I am full of the owners of these businesses who owe this fold to the management of the head office which clearly does not support their franchise given that little not rated tim horton canada this is where I mention it to you regarding the lazy staff not working hard

It was fine right up to the point until I had to use the washroom. Absolutely disgusting. Ive used cleaner out houses. And there was hardly anyone there, and I was there at 9:00 a.m. on a sunday. So its pretty obvious that that disaster was there since the previous day.

pire service ever

I dont speak French

I ordered at the terminal rather than at the counter. Firstly, it was impossible to scan my Tim card. Then my order took a long time to be ready despite its simplicity and the fact that I was the only customer there. I didnt get the whipped cream on my iced cap, nor the tims bits ordered. When a customer indicates they want a honey donut, stop giving them a chocolate one. For Tim bits, its the same!!!

Quality down.

Its unfortunately the same problem...no labor...simple order...lots of errors...

service always long and the wait leaves a lot to be desired unfortunately... while driving... the person talks about everything and nothing with his colleague which affects customer service

I like it but I only take my coffee because they rarely have the new products

We bought black coffee but they were not hot. We reailezed it on the highway and we couldnt come back to change them.

Very slow drive-thru service

Our pit stop here took 45 mins to get our coffee and wraps. Staff was completely overwhelmed. After 30 minutes I asked for a refund but no one knew how. Avoid. Avoid.

The young people are polite but the service is slow and I just took a bite of a jelly muffin in the middle....

Tasteful and good quality chain. Coffee, muffins, donuts and early mornings with egg and sausage, bacon...always delicious.

Every time I go there theres always an error in my order. Ive ask for a club a la tim.. there was no meat. Just mayo, tomatoes and lettuce. Ive ask for cream cheese inside. Ive paid for it. No cream cheese.

I come here often and I am sympathetic to errors but today s experience was definetly to remember. As usual the drive thru is long but I was able to place my order with ease. I get to the window and the order the employee handed me was completely wrong. I informed them that I ordered a bol and not a wrap. She informed me that I ordered a wrap . I think I would know my order. Then she handed me a muffin and I told her that I did not order a muffin but I asked for a diet coke. She kept trying to hand me the muffin but I told her that this is not my diet coke. Muffin vs diet coke!!???? I agreed to take the wrap to just get out of there .. and she finally understood that I ordered a diet coke and NOT a muffin. I am very patient and understanding but this experience may have tainted my wish to continue to go this tims hortons. At least try to get the orders right if we have to wait so long! I got home and the wrap was not even close to the bowl I ordered!

Excellent service, fast and courteous. My cappuccino is my summer favorite!!

Its not normal to wait 45 minutes at the drive-thru for an iced coffee... I dont recommend this Tim Horton at all

Well done to the employees! I was watching you make the sandwiches. A piece in the sandwich, one in your mouth. You did this several times while I was waiting for someone to serve me. Without questioning. Really great!

I really only go for coffee with cream.

I dont know french well at ALL. Je parle le Francais comme une vache dEspagne. I was trying to order a couple donuts and the cashier didnt speak English (reasonable!) But what annoyed me was that another employee could speak English and couldve easily taken my order. So I struggled to order with the language barrier and just felt bad for the cashier trying to help me.

I think at a coffee shop they would know how to make a latte with hot oat milk seriously its depressing,everytime,they mess it up either cold or they put regular milk or its a regular coffee I dont know whats going on but its crazy,wake up.plz

Quick, simple and great staff. Never have any problems with my orders!

Dirty toilets and slow service

More than ordinary customer service, error in orders and lack of many products

They only have one toilet and it has no seat. With such poor maintenance how is the rest of the place kept?

Almost no donuts, wasnt that the idea when they left the Tim Hortons? The guy at the cash register didnt smile, even seemed impatient with my children when they were choosing their donuts, Tim Hortons is getting harder and harder!!!

Very long drive-thru service. Yet not many clients in front of me. Like 4 customers. In addition, order 2 coffees with 2 sugars in them and no sugar in them. Often there are errors here. The one next to Highway 30 in Châteauguay.

Kindness and good service

Good very good for everyone I recommend it to all friends...

good service

The new employees are really mean. They dont treat their customers well. The previous manager was very nice.

The sandwiches have nothing to do with their promotional photos Most of it is dry and whats inside seems spoiled.

Often lack of products

A Tim like the others, fairly fast service.

Great service. Pretty quick.

Very slow and the smile is almost absent

Mess management. I ordered from machine insider and they made mistake to give to others. Mine stuck in screen for 25 minutes. Looks they have a few newbie on duty which is a cost of training.

No matter the time of day, the drive-thru is always extremely long!

Avoid by all ways:: We ordered through the screen to avoid any mistakes in our order ::: But that doesn t save us still:: coffee was cold. Nothing was followed our request was simple. Even when we tried to ask to fix, the young team hired there were so lost. I had to cancel order. Bad experience.

Hard bread 4 times out of 5, never a donut, very long service

In the mornings, you will meet the nicest people and get served exactly what you wanted.

I tasted the timatin Saussice habanero.. excellent!

So, to start, we went to the drive-thru, but no one took our order. We then decided to go inside but we were received as if the building was closed even though it clearly said, on Google, that it closed in 1 hour. Then we took our order, but the two people were stubborn about who would make it and they didnt seem to want to + the person didnt know what was in our sandwich and asked us if we knew each other. On top of that, there was no crispy chicken prepared. To top it off, the two boys at the front were extremely unprofessional and insulted each other for joking and could be heard muttering obscenities when a customer entered.

Had variety till the end of the day. Far more then i expected on weekends

Disabled toilets are not accessible and the staff is not helpful in any way to make the place accessible for a mother with her baby (i.e. access to change the baby).

Saturday September 24, 2022. Very poor service 2 employees shout at each other instead of serving customers. One girl yells at the other so much that the other girl threatens to leave because its so disrespectful. Bad service, the wait is too long.

When they dont mess your order up the coffee is often cold and most of the employees have terrible attitudes.

Closed when its supposed to be open

Very good

The worst tim horton ever. Guys go anywhere else cause anyway your order will be discusting and not even what you ask for

Ive stopped there several times on my motorbike, either its closed or just a drive-thru in St-Bernard de Lacolle

The drive-thru was not very fast

We ordered 2 bagels, one with bacon. There were no bagel choices left and we received the bacon bagel without bacon and blackened bread...

35 min at the drive

Food is usually always good, staff are sometimes rude in the drive thru but usually are very nice when you go inside :) Prices are agreeable too

Disabled doors do not work.

have to go when school and not an pose if not impossible to be served in less than 10 minutes

Dietary restrictions: Allergy product monitoring Wheelchair accessibility: Yes

Always the same

Overall good service but they often make mistakes on your order