Tim Hortons in Châteauguay

262 Boulevard Saint Jean Baptiste, Châteauguay, Quebec J6K 3C2, Canada

★★★★☆
(1133 reviews)
Categories: Coffee shop Bakery Breakfast restaurant Cafe Donut shop Fast food restaurant

About

Located at 262 Boul St Jean-baptiste, Chateauguay, QC, Tim Hortons is the perfect place to go for freshly brewed coffee. Our coffee is made with 100% Arabica beans, sourced from the world's most renowned growing regions. We also offer specialty beverages including lattes, cappuccinos, espresso, iced and frozen coffee, hot chocolate, tea and real fruit Quenchers. Grab a quick snack or delicious meal for breakfast, lunch and dinner. Enjoy our freshly cracked Canadian eggs until 4pm. Try one of our delectable baked goods; cookies, muffins, Timbits, and donuts including our delicious Dream Donuts. We also offer a range of soups; Chicken Noodle, Cream of Broccoli and Chili which goes great with our potato wedges made with Canadian potatoes.

Website
locations.timhortons.ca
Address
262 Boulevard Saint Jean Baptiste, Châteauguay, Quebec J6K 3C2, Canada
Plus Code
87WG+CR Châteauguay, Quebec, Canada
Time Zone
America/Toronto

Business Hours

Sunday
Open 24 hours
Monday
Open 24 hours
Tuesday
Open 24 hours
Wednesday
Open 24 hours
Thursday
Open 24 hours
Friday
Open 24 hours
Saturday
Open 24 hours

Services

Service options
Delivery Drive-through Takeaway Dine-in
Highlights
Great tea selection
Accessibility
Wheelchair-accessible car park Wheelchair-accessible entrance Wheelchair-accessible seating Wheelchair-accessible toilet
Offerings
Coffee Late-night food Prepared foods Vegetarian options
Dining options
Breakfast Brunch Lunch Dinner Dessert Seating
Amenities
Toilets Wi-Fi Wi-Fi
Atmosphere
Casual Cosy
Crowd
Groups
Planning
Accepts reservations
Payments
Credit cards Debit cards NFC mobile payments Credit cards
Children
Good for kids High chairs Kids' menu
Parking
Free of charge street parking Free parking lot Parking

Reviews

3.6
★★★★☆
1133 reviews

Most Mentioned

donuts (32) order (22) bacon (13) toilet (8) timbits (7) smile (7) employe (6) fast food (6) machine (6) saturday (5)
5 stars
409
4 stars
307
3 stars
185
2 stars
73
1 stars
159
★★★★★
November 28, 2024

Service is always good when I go! Very nice workers, big improvement in the past few months!

★★★★★
November 28, 2024

Always greeted with a smile, and they do a great job with speed!

★★★★
November 9, 2024

Would give 5 stars if my delivery order did not have missing items

★★★
November 2, 2024

New generation i believe, most of people can t say a simple hi, goog morning or not even look at you when giving you the coffe cup they just pass it and keep talking to the co worker looking inside, almost drop coffee cip on the groind, thos happen often. Asking for dark roast coffe, and they just give you a regular roast like we won t notice, or coffee is made since over 1 hour and has no good flavors in it anymore. Tim promote fresh brew coffe every 20 minutes , we server it fresh or not at all,,, that s a TOTAL LIE.

June 15, 2024

Extremely slow service..waited 30 minutes for 2 blt sandwiches that were sitting on the counter and never given to us. Had to then ask for our drinks that we never got. Too many inexperienced workers and no leadership.

May 1, 2024

First of all, me and my dad we went there and the dude who served us had no patient at all. Like my dad was going to order 20 timbits and the dude wouldn’t even let him finish. Then when we arrived to the window, I saw that they didn’t put whip cream in my ice cap so my dad told them to retake it. The dude did but their was this girl working with him, and she took and was like “ you didn’t say it, he didn’t say it” and she came to our faces with anger and agressive. Then the dude that was working her told her that my dad did say it. I don’t know what’s happening there or whatever but they can’t act like this to customers. Very rude not professional at all. Do not recommend.

January 24, 2024

I am really mad right I ordered a Bol délice with barbecue sauce and they said they spilled it and look what I got I am never going there again.

February 15, 2023

This wrap was tiny and almost not filled for an absurd price of $10.11. Straight rip off! This is not the first time it happened to me at this Tim Hortons. The drive through can take 30+ minutes just for a coffee.

★★★★★
December 7, 2024

Best restaurant in Châteauguay I really recommend it!!!

★★★★★
November 21, 2024

I take a tim morning and it is always delicious remarkable service in the morning especially always a beautiful atmosphere I recommend

Local Guide
November 21, 2024

Ordered a breakfast sandwich the bread tasted sour and had a strong smell. For the bread to smell that bad it really had to be old. Never ever they have made good coffee. These people dont value other peoples money.

★★★★★
November 21, 2024

I love this Tim! The people are super nice and I always have good, fast service

November 21, 2024

Crappy

November 21, 2024

They didnt give us bacon or cream cheese in our sandwich even though it was a bacon and cream cheese bagel. A good bagel for nothing! We ordered timbits and they gave us just the plain ones THE NOT GOOD!

★★★★
November 21, 2024

The food was good and the service was pretty good as well !

★★★★
Local Guide
October 21, 2024

Good One.....Good Taste

Local Guide
October 21, 2024

Chains of donuts without donuts..... to the showers, managers!!

★★★★★
October 21, 2024

Great service, the team is smiling and much fewer errors than before

October 21, 2024

The coffee is really not good.

★★
October 21, 2024

Really ordinary service, very little flexibility on drive . It was the last time for me!

September 21, 2024

Service makes extremely long waiting times thanks to your pizzas

★★★
Local Guide
September 21, 2024

Every time I go there there are no donuts, despite it being 6 p.m., 8 p.m., 9 p.m.

★★
Local Guide
September 21, 2024

Ice cream no. Rather iced milk on a Sunday in a glass no thank you

★★
August 21, 2024

The tactical screens to place our order by ourselves work poorly. I selected a trio with a donut and the employees did not receive the entire order. I told them I asked for a donut and they said next time it would be better to order from a cashier directly, but they didnt give me my donut and they were going to be upset about it. ... If the machines are not working properly, customers should be notified BEFORE they place their order. A little post-it would have done the trick, and it takes 2 seconds to do... Especially since I paid for the troo.

★★★★★
Local Guide
August 21, 2024

Ultra fast service during the week in the morning

★★★★★
Local Guide
August 21, 2024

I often go to work and sit at this Tim Hortons because I find the atmosphere very friendly (the only Tim Hortons where there are outlets in Châteauguay). Plus, the employees are super nice! A special thank you to Johny who is there evening and night. His smile, his good humor and his positivity are always present, which makes you immediately feel welcome.

★★★★★
July 21, 2024

Isnt service, its friendship!!

★★
July 21, 2024

Beautiful dining room. However, customer service is poor. Long wait before being served. Also, there was a mistake in the order which was corrected, but the lady at the counter was very rude!

Local Guide
July 21, 2024

Often make mistakes. A minimal error = still a failed coffee. You have to test it at the window in front of them before leaving. Otherwise too late, were on the highway and we have a coffee with sugar when we didnt want it. Otherwise, well it s a Tim Horton s: it s the same everywhere in Canada. Same taste (or lack of). Same atmosphere (or lack of). Same speed. Same quality of service (or lack of).

July 21, 2024

Very long service The cashier spilled an iced cap on me, didnt apologize, she looked at me and said I didnt do it on purpose and thats it. My entire sweater is stained and my coffee and cell phone are full of icedcap. She gave me some paper towels No Excuses

★★
Local Guide
June 21, 2024

The self-service terminal offers chili. They wait after serving me the rest of my order to tell me they dont have chili. The least you can do is notify the customer as soon as you see that you are not offering the main item they are ordering, and not wait at the end and give them the rest of the order. Frankly.

★★★
June 21, 2024

In terms of food its alright Although we can hear the manager shouting at the employees while getting and eating our food it kind of brings the whole vibe down Food

★★★★★
Local Guide
June 21, 2024

Excellent service!

★★★★★
Local Guide
June 21, 2024

Amazing bowls for lunch tasty and great iced cappuccino on a hot day !!

★★★★★
Local Guide
June 21, 2024

very warm welcome

May 21, 2024

I went to the counter, after 10 minutes of waiting without anyone deigning to look at me I decided to come forward to speed up my service, the lady said no hello / no smile / no manner of politeness whatsoever. She sees my dissatisfaction in my face and tells me well there are other orders! I am completely overwhelmed by the quality of her service and on top of that she seems frustrated at not receiving a tip.

★★★★★
Local Guide
May 21, 2024

quick drive-thru service in the morning

★★
Local Guide
May 21, 2024

Service at this location is extremely SLOWWWWW

Local Guide
April 21, 2024

Really the order attendant or the cook didnt get the memo for raping the worker without sauce because Im allergic lol so after 4 visits I gave up Im going elsewhere lol Dietary restrictions: No spices must be checked otherwise there has already been an order error. Is this the sandwich that was supposed to go to the drive-thru order? It could very well be

★★★★★
Local Guide
April 21, 2024

I like going to this Tim Horton, the employees are courteous. I go there so often, especially in the afternoon because my daughter likes the natural croissant, almost all the employees end up knowing us . Thank you for your good work.

Local Guide
April 21, 2024

This morning I ordered a Timatin BACON trio at the drive-thru with potatoes and a HOT CHOCOLATE. I received a Timatin sausage and a coffee. Very disappointed...

★★★
Local Guide
April 21, 2024

Two coffees and two donuts. We were there on April 12, 2024 a little after 6 p.m. Total just over $7.00 for what is detailed in our title. Theres nothing cheap anywhere anymore. You have to get used to it or not go anywhere which is not easy. I liked my apple fritter. The young girl at the checkout was particularly friendly and cheerful. We offer you two photos. Review written on April 18, 2024 in Salaberry de Valleyfield, Quebec, Canada. ___________________________ No electrical outlets, a downside! Breakfast on September 10, 2018 while I was waiting for my car to be ready at Fiat Duclos in Mercier. I ordered a TiMatin combo for $4.79: an egg in an English muffin, a hash brown and a medium coffee. Total of $5.51 with taxes. The service and the food gave me satisfaction as well as the atmosphere in general. The only downside is that I couldnt find any electrical outlet to connect my laptop and I had to leave because my battery was completely flat. Make sure you go there with your batteries full so you dont get disappointed like me. I have photos to share with you. I give an average rating for this reason. Review written on September 16, 2018 in Salaberry de Valleyfield, Quebec, Canada.

★★★★★
Local Guide
March 21, 2024

Excellent place

March 21, 2024

Tabarnak doesnt bother preparing donuts in advance and always lacks everything

★★★
March 21, 2024

Screwed up order.... it was the kitchens fault.

★★★★★
Local Guide
March 21, 2024

I must change my negative opinion and congratulate you on the improvement in waiting time and order accuracy. A friendly and fast service every morning. Thanks to all the team.

★★★★★
Local Guide
March 21, 2024

The pastry counter is almost full in the afternoon, still muffins on the shelves, its perfect. The other Tim Hortons I went to had nothing left, so I came here and I was very happy to have found everything I needed. Fast and courteous service. Its rare to see Tim Hortons as busy as this one these days. Pastries have become a bit expensive.

February 21, 2024

Before, I honestly found you on the mark. For I dont know how long, however, its been very complicated. At the drive-thru on the weekend, people chat and laugh without paying attention to the orders. I hear that you laugh and talk but do your orders like everyone else. 3 weeks in a row I always order a hot chocolate with 2 milks plus something to eat. Instead of hot chocolate they always give me coffee. I ordered strawberry timbits. They give me a box of mixed timbits. The other time I ordered a bacon worker s breakfast wrap WITHOUT eggs. They gave me some sauce with bacon in a wrap. Seriously, Im really disappointed. You should pay more attention to orders if you are not able to chat/laugh while doing your job as you should speak and just do your job at that point

★★★★★
Local Guide
February 21, 2024

No complaints here. Quick and friendly drive thru service with a smile. Picked up a dozen donuts and a box of coffee for the wonderful staff at Speedy Chateauguay down the street

★★★★
Local Guide
January 21, 2024

I like it!

★★★★★
Local Guide
December 21, 2023

Great job staff

★★★
Local Guide
December 21, 2023

Used self ordering screen.. the coffee machine was out of order and it lets you order Latte or cappuccino and pay for it.. after waiting for your order they inform you that they cant fullfil your order.. back to the counter with refunds and new transactions.. what a waste of time..

★★
Local Guide
December 21, 2023

Drive-thru service to be desired, not his business

★★
December 21, 2023

Often gives us wrong order and potatoes were cold. Waited very long even if only 1 car ahead.

★★★★
Local Guide
December 21, 2023

Went there for a meeting, had a dark roast coffee for the first time, not bad, better than their regular coffee.

★★
December 21, 2023

Drive-thru service still very long

★★★★
Local Guide
December 21, 2023

Very good daily service, the places are clean. Lots of donut choices.

December 21, 2023

The wait is terrible, 20 minutes of waiting for the drive-thru order!!!!!

★★★★
Local Guide
December 21, 2023

It was good very good service friendly and helpful keep up the great work, I recommend you stop by

★★★★
Local Guide
December 21, 2023

The service was very professional and the employees were all smiles

★★★★★
Local Guide
December 21, 2023

Alright

December 21, 2023

To the guy that work the window today at 4pm. I thought that transaction didnt work and ask you very nicely if it work. You rolled your eyes and looked at me up and down like I was dumb. Thought you were joking at first but guess I was wrong. Keep up your attitude and talking trash about clients in front of others. Youll go far in life.

Local Guide
December 21, 2023

Takes forever

Local Guide
December 21, 2023

We knock our noses in the door! All blocked off, only drive-through service, I imagine it s still due to a lack of staff! What a crazy world! But I find a big lack of professionalism, there is no indication that it is only drive-thru service on this web page or on the door, there are lots of people who are forced to turn around disappointed !! Were going to go somewhere else!!

★★★★
Local Guide
December 21, 2023

Great service! And helpful!

★★★★★
Local Guide
December 21, 2023

Quiet place to chat with a friend.

★★★★★
December 21, 2023

Very good service.

★★★★★
Local Guide
December 21, 2023

Very good place

★★★
Local Guide
December 21, 2023

The coffee is always so good!

December 21, 2023

Friendly staff but the management of orders has been sad for several months each time there is a shortage of either bread or milk or even cardboard boxes are missing!!! And in defense of this Tim Horton, particularly the 4-5 other Tim Hortons around are no different, I am full of the owners of these businesses who owe this fold to the management of the head office which clearly does not support their franchise given that little not rated tim horton canada this is where I mention it to you regarding the lazy staff not working hard

★★
Local Guide
December 21, 2023

It was fine right up to the point until I had to use the washroom. Absolutely disgusting. Ive used cleaner out houses. And there was hardly anyone there, and I was there at 9:00 a.m. on a sunday. So its pretty obvious that that disaster was there since the previous day.

December 21, 2023

pire service ever

Local Guide
December 21, 2023

I dont speak French

★★★
Local Guide
December 21, 2023

I ordered at the terminal rather than at the counter. Firstly, it was impossible to scan my Tim card. Then my order took a long time to be ready despite its simplicity and the fact that I was the only customer there. I didnt get the whipped cream on my iced cap, nor the tims bits ordered. When a customer indicates they want a honey donut, stop giving them a chocolate one. For Tim bits, its the same!!!

★★★
Local Guide
December 21, 2023

Quality down.

★★★
Local Guide
December 21, 2023

Its unfortunately the same problem...no labor...simple order...lots of errors...

★★★
Local Guide
December 21, 2023

service always long and the wait leaves a lot to be desired unfortunately... while driving... the person talks about everything and nothing with his colleague which affects customer service

★★★★
December 21, 2023

I like it but I only take my coffee because they rarely have the new products

★★★
Local Guide
December 21, 2023

We bought black coffee but they were not hot. We reailezed it on the highway and we couldnt come back to change them.

December 21, 2023

Very slow drive-thru service

December 21, 2023

Our pit stop here took 45 mins to get our coffee and wraps. Staff was completely overwhelmed. After 30 minutes I asked for a refund but no one knew how. Avoid. Avoid.

★★
December 21, 2023

The young people are polite but the service is slow and I just took a bite of a jelly muffin in the middle....

★★★★★
Local Guide
December 21, 2023

Tasteful and good quality chain. Coffee, muffins, donuts and early mornings with egg and sausage, bacon...always delicious.

December 21, 2023

Every time I go there theres always an error in my order. Ive ask for a club a la tim.. there was no meat. Just mayo, tomatoes and lettuce. Ive ask for cream cheese inside. Ive paid for it. No cream cheese.

December 21, 2023

I come here often and I am sympathetic to errors but today s experience was definetly to remember. As usual the drive thru is long but I was able to place my order with ease. I get to the window and the order the employee handed me was completely wrong. I informed them that I ordered a bol and not a wrap. She informed me that I ordered a wrap . I think I would know my order. Then she handed me a muffin and I told her that I did not order a muffin but I asked for a diet coke. She kept trying to hand me the muffin but I told her that this is not my diet coke. Muffin vs diet coke!!???? I agreed to take the wrap to just get out of there .. and she finally understood that I ordered a diet coke and NOT a muffin. I am very patient and understanding but this experience may have tainted my wish to continue to go this tims hortons. At least try to get the orders right if we have to wait so long! I got home and the wrap was not even close to the bowl I ordered!

★★★★
Local Guide
December 21, 2023

Excellent service, fast and courteous. My cappuccino is my summer favorite!!

Local Guide
December 21, 2023

Its not normal to wait 45 minutes at the drive-thru for an iced coffee... I dont recommend this Tim Horton at all

December 21, 2023

Well done to the employees! I was watching you make the sandwiches. A piece in the sandwich, one in your mouth. You did this several times while I was waiting for someone to serve me. Without questioning. Really great!

★★★★
Local Guide
December 21, 2023

I really only go for coffee with cream.

★★
December 21, 2023

I dont know french well at ALL. Je parle le Francais comme une vache dEspagne. I was trying to order a couple donuts and the cashier didnt speak English (reasonable!) But what annoyed me was that another employee could speak English and couldve easily taken my order. So I struggled to order with the language barrier and just felt bad for the cashier trying to help me.

Local Guide
December 21, 2023

I think at a coffee shop they would know how to make a latte with hot oat milk seriously its depressing,everytime,they mess it up either cold or they put regular milk or its a regular coffee I dont know whats going on but its crazy,wake up.plz

★★★★★
Local Guide
December 21, 2023

Quick, simple and great staff. Never have any problems with my orders!

December 21, 2023

Dirty toilets and slow service

★★★
December 21, 2023

More than ordinary customer service, error in orders and lack of many products

Local Guide
December 21, 2023

They only have one toilet and it has no seat. With such poor maintenance how is the rest of the place kept?

★★
Local Guide
December 21, 2023

Almost no donuts, wasnt that the idea when they left the Tim Hortons? The guy at the cash register didnt smile, even seemed impatient with my children when they were choosing their donuts, Tim Hortons is getting harder and harder!!!

★★★★
Local Guide
December 21, 2023

Very long drive-thru service. Yet not many clients in front of me. Like 4 customers. In addition, order 2 coffees with 2 sugars in them and no sugar in them. Often there are errors here. The one next to Highway 30 in Châteauguay.

★★★★★
Local Guide
December 21, 2023

Kindness and good service

★★★★★
Local Guide
December 21, 2023

Good very good for everyone I recommend it to all friends...

★★★★★
Local Guide
December 21, 2023

good service

Local Guide
December 21, 2023

The new employees are really mean. They dont treat their customers well. The previous manager was very nice.

Local Guide
December 21, 2023

The sandwiches have nothing to do with their promotional photos Most of it is dry and whats inside seems spoiled.

★★★
December 21, 2023

Often lack of products

★★★★★
Local Guide
December 21, 2023

A Tim like the others, fairly fast service.

★★★★★
Local Guide
December 21, 2023

Great service. Pretty quick.

★★★
Local Guide
December 21, 2022

Very slow and the smile is almost absent

★★
December 21, 2022

Mess management. I ordered from machine insider and they made mistake to give to others. Mine stuck in screen for 25 minutes. Looks they have a few newbie on duty which is a cost of training.

December 21, 2022

No matter the time of day, the drive-thru is always extremely long!

Local Guide
December 21, 2022

Avoid by all ways:: We ordered through the screen to avoid any mistakes in our order ::: But that doesn t save us still:: coffee was cold. Nothing was followed our request was simple. Even when we tried to ask to fix, the young team hired there were so lost. I had to cancel order. Bad experience.

December 21, 2022

Hard bread 4 times out of 5, never a donut, very long service

★★★★
Local Guide
December 21, 2022

In the mornings, you will meet the nicest people and get served exactly what you wanted.

★★★★
December 21, 2022

I tasted the timatin Saussice habanero.. excellent!

December 21, 2022

So, to start, we went to the drive-thru, but no one took our order. We then decided to go inside but we were received as if the building was closed even though it clearly said, on Google, that it closed in 1 hour. Then we took our order, but the two people were stubborn about who would make it and they didnt seem to want to + the person didnt know what was in our sandwich and asked us if we knew each other. On top of that, there was no crispy chicken prepared. To top it off, the two boys at the front were extremely unprofessional and insulted each other for joking and could be heard muttering obscenities when a customer entered.

★★★★★
Local Guide
December 21, 2022

Had variety till the end of the day. Far more then i expected on weekends

December 21, 2022

Disabled toilets are not accessible and the staff is not helpful in any way to make the place accessible for a mother with her baby (i.e. access to change the baby).

December 21, 2022

Saturday September 24, 2022. Very poor service 2 employees shout at each other instead of serving customers. One girl yells at the other so much that the other girl threatens to leave because its so disrespectful. Bad service, the wait is too long.

December 21, 2022

When they dont mess your order up the coffee is often cold and most of the employees have terrible attitudes.

Local Guide
December 21, 2022

Closed when its supposed to be open

★★★★
Local Guide
December 21, 2022

Very good

Local Guide
December 21, 2022

The worst tim horton ever. Guys go anywhere else cause anyway your order will be discusting and not even what you ask for

December 21, 2022

Ive stopped there several times on my motorbike, either its closed or just a drive-thru in St-Bernard de Lacolle

★★★★
Local Guide
December 21, 2022

The drive-thru was not very fast

★★★
Local Guide
December 21, 2022

We ordered 2 bagels, one with bacon. There were no bagel choices left and we received the bacon bagel without bacon and blackened bread...

December 21, 2022

35 min at the drive

★★★★
December 21, 2022

Food is usually always good, staff are sometimes rude in the drive thru but usually are very nice when you go inside :) Prices are agreeable too

★★
Local Guide
December 21, 2022

Disabled doors do not work.

★★★
Local Guide
December 21, 2022

have to go when school and not an pose if not impossible to be served in less than 10 minutes

★★★★★
Local Guide
December 21, 2022

Dietary restrictions: Allergy product monitoring Wheelchair accessibility: Yes

★★★★
Local Guide
December 21, 2022

Always the same

★★★
December 21, 2022

Overall good service but they often make mistakes on your order