McDonald's in Châteauguay

The worst mcdonal s on planet earth, imagine 3 times i order double big mac, they gave me the regular big mac, this one we could say it s a mistake, but to open the last on and i find two patty are bitten that s hilarious, as i said it s the worst one, if u order by drive thru always check ur orders before u leave,please and thank you

Very delicious food and excellent service with very kind employees

Received very good service, and it was good

Blonde like hair in my burger and fries !!! Just yummy

P9 lite ser

stun mcdo tsé... Im pretty skinny I said to myself its a good place to get bigger without paying too much, in the end I paid a lot and Im not much bigger. But hey, its still a classic when you smoke too much weed or when youre on the heavy brush. Big disappointment for example there was no clown and the hamburger didnt steal anything while I was there... the fries are really good.

Had to flip the hourglass a couple of times. Had a few orders messed up but still great staff

I must say that my experience at the McDonald s in Châteauguay deeply disappointed me and left me with a bitter taste. As a regular customer, Im used to the consistent quality of this restaurant, and I normally appreciate every detail that makes McDonalds burgers a sure value. This time, however, things were much different, and I felt cheated by a mistake that to some might seem insignificant, but to me completely ruined my experience. It all started when I opened the package of my burger with anticipation, expecting to find that perfect combination of flavors and textures that keeps you coming back again and again. But as I took my first bite, I noticed a strange detail: the taste seemed unbalanced, as if something was missing. When I inspected my burger, I then discovered that there was only one pickle instead of the usual two. This detail, which may seem minor, had a major impact on my taste experience. Indeed, the pickle not only brings a welcome crunch to the burger, but also a touch of spice which enhances the flavors of the other ingredients. With just one pickle, the burger lacked harmony: there was too much bread, too much meat in relation to the quantity of pickle, and it gave the impression of flatness to the taste. The perfect balance of flavors that Im used to just wasnt there. I then wonder how an establishment as famous as McDonald s could make such a mistake. We often talk about the importance of uniformity and consistency in fast food franchises, where every detail counts to provide customers with an experience that meets their exact expectations. However, here, I was disappointed by a simple omission which could have been avoided if a little more attention had been paid to the preparation of my order. Just one less pickle may seem like a small amount, but to me its a matter of respect for the customer and staying true to what McDonalds promises. I was left hungry, both literally and figuratively, and this disappointment made me question the quality of service at this particular restaurant. By paying for a product, I believe it is legitimate to receive exactly what you paid for. This lack of attention to detail made me reflect on the quality of control and supervision in this establishment. Its one thing to make a mistake every once in a while, but when it affects the experience in such a significant way, its hard to ignore. The least we could do would be to ensure that each customer can benefit from an impeccable experience. So today I find myself wondering if I will return to the McDonald s in Châteauguay. I always saw this fast food chain as a place where I could count on consistent, quality service. But this simple absence of a second pickle has called this perception into question. It s not just about the pickle, but what it represents: care, attention to detail and respect for the commitment to the customer. It s disappointing to see that in such a renowned establishment, there can be a lack of vigilance over such a simple detail. Pfff pathetic

Very good

Every time I go there, either something is missing or my order was not understood. Also the staff always seems depressed. Its disappointing!

Not the best cuisine but it does the job

The fruit box is fast!!!!!!

Im a guy who works at Skype and hes not even able to read the code, but he doesnt even speak French

What they offer, most of us already know the menu, it is good that they have even a small area for children to recreate what they eat, what if it were better, is that they would put more surveillance in the play area, since they enter adolescents to this area and should have an age and height limit. Thank you for your attention.

Its McDonalds

Never seen a McDonalds so pathetically mismanaged. All the trash cans were overflowing, almost all the dining tables with the remains of the last customers. When we ask if we can wash a table, the cashier gives us a napkin, saying she doesnt have time. They probably dont have the time either to bother washing cabarets to eat there because they put our lunch in a bag filled with oil and poutine sauce because the box was put aside in the bag probably because they dont have time either. Criss of a nice place to take your mother-in-law to supper. Positive points: there is space in the parking lot. Kid-friendliness: Environment favorable to quite a few illnesses due to unsanitary conditions. Wheelchair accessibility: Great risk of drifting and blaming yourself due to the waste on the ground.

It was the price that pisses me off. 26$ for breakfast, the egg mcmuffin was so small as well. Shrinkflation is absurd, I genuinely wont eat at McDonalds if the prices are this high. Ill just go to Tims instead.

Quick and friendly service. Egg Mcmuffins always a good way to start the morning.

The food was the best

In general these very good

Told to Speak french by a worker in the drive through window when paying for my food. Isn t this a bilingual province.

Very good service

Super slow Find a different location Food

Very dirty as usual. The food was ok.

Yummy

Normal

I am extremely dissatisfied with the service at the McDonald s on Anjou Street, Chateauguay. Not all, but some staff members here, particularly those working the weekend night shifts and handling the drive-thru orders, have a goldfish memory. They consistently forget orders, which is incredibly frustrating. On my last visit, they forgot the sauce and the tray. To make matters worse, when they finally gave me the tray with the drinks and the Happy Meal, they completely forgot the three burgers, said bye, and closed the window! I stayed there, and she seemed surprised when she reopened the window. I had to remind her that she forgot my order! She then gave me the burgers. This branch seriously needs to improve its staff training and attention to detail. Until then, I will be taking my business elsewhere.

Well done for the service!

Kid-friendliness: Jeux Food

I had to wait 30 min for my food and it was cold. Very disappointed Food

Lack of confidence

Tried wings here it was good good

A nice quick meal on occasion is good and this one served me very well.

Waited 5 minutes on the right lane of the drive Thru and no one there to take the order. Left lane was fine and pass 4 cars before i decided to leave and go somewhere else. If you dont have enough people to cover two lane, close one.

I forgot There is no drive-thru

So I go to St-Remi today and order a number 2 combo and I am clearly told that the price is the same should I choose a coffee or an orange juice. To my surprise they up the price when I order an Orange Juice. The simple fact of making a mistake is not an issue orthe extra 2 dollars difference, its the fact is to give the customer the right price. These slips happen too often. To add the icing on the cake the mistake is done by a trainer. Tells you everything about management. As for the salary its minimum wage and the hours are severly low as per my other review. What a scam and I aint lovin it !

They forgot my nuggets!!! Drove from saint constant too. That sucks

So dirty that I found pubic hair on the table.

Usual mcdonald nothing more or less

Drive over from Tupper Lake in the US. Spicy Chicken Poutine and Regular Poutine were both Great!

Disappointing

On the weekend, meals are often cold and ingredients are often missing.

We came to the drive-thru this evening at 1am! The service was so slow! We were 3 cars and they made us advance in the reserved areas!! People were banging on the windows... The young girl inside, dressed all wrong with her purple sweater, was leaning against the wall and did nothing to help her colleague..

McDonalds drive-thru Châteauguay Anjou on May 17, 2024 at 5 p.m.: long waiting time, poor service and lack of respect on the part of the manager.

In this McDonalds is the most tasty french fries. The service is fast. I like this place

Currently sitting at the drive through. Its been 15 minutes since I drove in and I still have not PAID for my good let alone been served. There are 4 cars infront of me. This is the worst run McDonalds in North America possibly

Drive-thru order incomplete. Our 10 McCroquettes were missing. Also, the Sprite had no taste, it was just soda water. I called and we were only offered to pick up our croquettes (the restaurant is a certain distance from our home) or to give my name to get some for free next time. At the price it costs now at McDonalds, we dont go there every week and it would be easy to forget the complaint on the next visit. The restaurant should also offer reimbursement or home delivery of missing items. These options would be much more aligned with good customer service. I rather recommend the McDonald s on Chemin de la Haute-Rivière. We didnt have this kind of problem at this location. This is not the first time that we have had a bad experience with the one on Boulevard dAnjou (eg: hamburger without beef patty, only bread and missing ketchup or sauce). We should be able to expect quality and comparable service at every McDonalds.

New and clean. Much better than before.

The evening manager is very professional, efficient and resolves problems well. I take my hat off to him, its not easy to manage a young team with only 1 speed of execution. Thank you for your professionalism!!

I cant believe they let people sick handling our food without mask and gloves. UNBELIEVABLE!!!

Great McDonalds to bring the kids too with the play park they have. Staff is quick and friendly. Food always comes as it should and the place is kept well cleaned. One of the better McDonalds in the area.

Rude manager missing more than half of my order ah reoond me what little to do that the error is human sorry but when there is missing 2 poutine a fries 2 happy feast 1 liquor its not an error its incompetence in the state pure bad gang

Door was unlocked but when I was finishing my order the night manager to me to get out and that it was only drive through orders.

Wow!! What service from Emmanuelle last night around 2am!! Smiling, patient, full of energy. Her smile could be heard through her voice on the microphone and she radiated good humor when we saw her at the window. Super efficient person, who loves his work and his clients. She should be used as an example to train new employees during their first shifts. + the food was hot and tasted exactly what it should taste like on a regular basis. This is the first time Ive visited this restaurant because Im not from the area, but its exemplary service that Im not used to in my area. Definitely not the last time I visit this restaurant after going to the casino a few blocks away. Emmanuelle! Dont give up on your great work. As a manager at a fast food restaurant, Jen would take 1000 of the same as you.

10 min ago I order one coffee with 2 milk and it was cooooooold and I know that they knew it cause one guy that works there looked at the girl that gave me the coffee, I didn t know the meaning of this look but I knew something wrong and yeees my coffee was supeeeer cold, I trow it awaaaay

It s ok for take out but extremely expensive for the quality of food

Complete order every time, fast freshness A real Mcdonald as it was created

Trash. So slow. Never organized

Serve With A Smile

Very fast service 5 minutes for an order of 5 people. Own childrens games. Best service in a McDonalds in a long time.

Had the best Big Mac here. Advertisement picture worthy. Been a long time I havent seen that. Everything tasted so fresh. Good job McDo Châteauguay.

We didnt receive the right drinks

Lady at the drive was super nice and kind. January 9th 10:40pm. More people should work like her Parking: Lots of parking

Too many white fat people working

Super fast drive-thru service

Play place for kids. New and clean restaurant

They got big macs here, which is great

Disappointed with the waiting time as well as the food. After a long wait I was disappointed to receive a cold meal with very little sauce. Also in my burger I found a small solid white cube which should never have been there.

Its been a long time since Ive had such good service in a McDonalds, fast service and with a smile too! Dont give up winning, you are the example to follow

Its a McDonalds.

I would have liked to give 0 stars. The girl cant even make a simple iced coffee, after 4 times I had to ask her for a black coffee because she didnt know how to measure the cream and sugar.

Well maintained place, friendly staff but the service is a little slower than the other McDonalds I go to no matter what time I go. Besides this point, nothing to complain about. Large parking lot but does not seem to contain any space for very long trailers.

I wish they could get the orders right for takeout. Instead of pushing for faster service, they should slow down to confirm that everything that was ordered is in the bag before the customers leave. It often happens that there are no straws or no sauce for the nuggets or no napkins. I dont remember the last time I got everything I asked for. I now have to check in the bag each time to confirm it myself.

Quick and easy...got my order right...was good

I placed an order with uber eat and received a completely wrong order. So far its OK, it happens, but as Im pressed for time and my children are hungry I go there to collect the order. The manager refuses to give me the correct order (she was the one who prepared the Uber Eat orders) and tells me to pay again and get reimbursed by Uber Eat. No apology or compensation. I turned around and went somewhere else.

I would put 0 4 times to make a coca cola criss not capable of making a mistake spicy poutine is wrong

It s been over a year and in that time there has not been 1 order that they have completed correctly. There are always mistakes in the order and the wait times are INSANE!

more than normal. nothing more Kid-friendliness: park

Hard water dripping from the ceiling Unsupervised young people running Filled with young thug during my visit unable to eat comfortably due to the gangster who was on site unpleasant as a visit Thanks fix the ceiling call rick

Busy restaurant but the service was quick. Clean dining area. A pleasant experience.

One of my favorite McDonalds. The food is good and very often served hot. The atmosphere is superb, the premises are clean and there is an indoor amusement park for children. parking available alongside the building. I recommend McDonalds Chateauguay. Vegetarian options: So with smart terminals you can choose your order as well as the personality you want. Dietary restrictions: Personalize your departure with the intelligent terminals if you are vegetarian or if you have dietary restrictions its easy. Kid-friendliness: Small indoor amusement park for little ones

By far my Favorite McDonalds, the service is fast and all the staff have been friendly on each visit.

Gave straws inside the bag but no drinks thanks

worse McDonald s ever, they charged me 5.37$ for small McFlurry

It could be much better

Best McDonalds staff in the word , especially with kids appreciating

Good with children

Always so difficult to be served at the counter, while the whole gang laughs together in the back!!

Amazing service!!!

Excellent service Sylvie is the best employee on site :) she makes us want to come back every day just for her smile ^^

Great! Nothing to say.

It s annoying that every single time i ask to not add bacon in my food i always get some. i clearly said that i don t want any bacon in my food and even on the little sticker it s written no bacon and guess what, when i take a bite there is bacon. I get it that working in fast food business is hard and stressful but please pay attention to the orders.

Long wait time :(

Its a shame when you finish work and you arrive at the drive-thru its around 1:00 a.m. and you place a relatively easy order (well for me its easy) 2 trio mc croquettes 20 pcs with poutine 1 time 10 pieces of mc croquettes and a happy feast and when you arrive home you notice that you are missing a 20 pcs of mc croquettes and we cannot return it because the employees did not put the bill in the bag like they do Usually I just know that I paid for something that I didnt receive. Im very disappointed and not ready to go back either.

Staff effective. Helpful